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Play#Ad, 18+, GambleAware.org | New players only. Min dep £20. 100% Game bonus max £50 + 100 free spins on Fluff...y favourites ( split over 5 days; free spins vouchers valid 3 days; max win cap 0.25p per spin). Wins granted in Game bonus and valid on selected games only. Wagering 35x game bonus; 35x free spins winnings, with wins cap: £100 + initial bonus. Full Bonus T&C Show more
1 Deal available in United Kingdom
Bonus type: Free Spins, Welcome Bonus, Casino Match Bonus
Min Deposit: £20
Wagering: 35x
Bonus type: Free Spins, No Wagering, Low Wagering, Welcome Bonus, Highroller Bonus, First Deposit Bonus, Christmas Bonus
Min Deposit: £20
Wagering: 30x GB, 0x FS
Expires: 31.12.2024
Bonus type: Low Wagering, Welcome Bonus, First Deposit Bonus
Min Deposit: £10
Wagering: 35x
Bonus type: Free Spins, No Wagering, Welcome Bonus
Min Deposit: £10
Wagering: No Wager
Bonus type: No Deposit, Free Spins, Code, No Wagering, Free Play, Sign Up, No Card Details, No ID Verification
Min Deposit: No Deposit
Wagering: No Wager
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XL Casino has gained attention in the UK for its curated offerings that are suitable for discerning players. Our detailed examination of this site offers a neutral perspective on what is available. Notably, XL Casino has various bonuses and a broad range of games. This analysis gives readers a clear perspective, pointing out the positive aspects and areas that might need more attention. Our primary objective is to give clarity about what XL Casino offers.
Introduced in 2018 by Grand Battery Holdings Limited, XL Casino is a destination for those who are fond of slot games. The collection features numerous notable games, and players can find quality content from respected developers such as NetEnt, Pragmatic Play, and Microgaming. Clearly, XL Casino is a specialised slot casino, concentrating solely on presenting premier slot games. The direction from Grand Battery Holdings Limited has maintained a balance, adapting to shifts in tastes while staying true to the casino’s core focus on slot games.
Brand Overview:
Parent Company Name |
Broadway Gaming Group |
Website |
www.xlcasino.com |
Head Office |
PO Box 227, Peveril Buildings, Peveril Square, Douglas, IM99 1RZ, Isle of Man |
CEO |
David Butler |
Company size/Employees |
51-200 employees |
XL Casino has received its licensing from the respected United Kingdom Gambling Commission (UKGC), with the account number 58267. Their association with the UKGC underscores the site’s dedication to upholding quality operations and transparency. The UKGC license isn’t just narrow in its purview—it includes the casino, bingo, and software related to gambling.
License information:
Licenses held |
UK Gambling Commission |
UKGC Account number |
58267 |
UKGC Account link |
https://www.gamblingcommission.gov.uk/public-register/business/detail/58267 |
Prioritising the safety of younger users, XL Casino has teamed up with protection tools like Cyber Patrol, Net Nanny, and GamBlock to limit unsanctioned access. These measures showcase the brand’s objective of offering a secure environment for all its users.
XL Casino collaborates with notable organisations in responsible gambling to assist those grappling with gambling challenges. Affiliations with groups such as Gamblers Anonymous, GamCare, and BeGambleAware show their commitment to providing entertainment and prioritising player welfare.
Understanding that some players like having checks on their gaming activities, XL Casino provides several tools for self-regulation. Measures like setting deposit boundaries and reminders for playing duration are designed to prevent excessive play.
Behind the curtain, XL Casino emphasises digital protection. By employing 128-bit encryption methods and continuously updating their systems, they aim to safeguard sensitive user information from potential threats. Regular assessments ensure the integrity of their protective measures.
Security and responsible gambling aspects:
SSL encryption |
128-bit |
Deposit Limits |
Yes |
Activity Limitations |
Yes |
Self Exclusion |
Yes |
Protection of Minors |
Cyber Patrol, GamBlock, Net Nanny, Gamban, Betfilter, BetBlocker |
Problem Gambling Organisations |
GamCare, BeGambleAware, Gamblers Anonymous, Gambling Therapy Helpline |
IT-Security |
E1 |
Firewall |
Yes |
Anti Money Laundering |
Source of funds and identity verification |
Given XL Casino’s considerable measures in licensing, user protection, and digital safety, a score of 4.5 out of 5 seems appropriate. Their affiliations and high standards reflect their dedication. However, more detailed information on their digital security practices might further boost player trust.
Using any online site involves adhering to specific rules. Here, we outline the terms and conditions for XL Casino to clarify the casino’s policies and the stipulations in place:
Joining XL Casino is a simple process, especially if you’re keen on availing of their promotions. Here’s a step-by-step guide to help you register and confirm your account with ease:
At many casinos, one can find various promotions aimed at different players. However, XL Casino adopts a more focused strategy. Their promotional efforts seem largely centred on initial interaction, with a clear emphasis on their welcome offer. This might make some existing players hope for a broader range of promotions. Let’s inspect further to grasp the specifics of their offers and determine their potential attractiveness to newcomers.
At XL Casino, newcomers are greeted with a carefully crafted welcome bonus that improves their first impression and gives some extra ammo for spinning those reels. This initial bonus offers a generous 100% match up to £50, allowing for a warm introduction to the casino. Players can unlock this bonus With a modest starting deposit of £20.
Diving into the specifics, the bingo bonus requires players to wager the combined deposit amount and bonus 35 times to claim any profits. For instance, with a £20 deposit matched by a similar bonus, the total wagering requirement amounts to £1400. In addition, the casino throws in 100 bonus spins for “Fluffy Favourites”, where the winnings are subject to the same 35x wagering rule.
However, potential users need to note that, beyond this attractive initial offer, XL Casino does not extend further promotions to its regular players. This absence of ongoing promotions is something to remember when evaluating the casino’s comprehensive offerings.
We noticed that XL Casino doesn’t offer a no-deposit bonus. Hence, players looking for promotions on this site must consider the Welcome Bonus, which requires an upfront deposit.
For those particularly interested in no-deposit bonuses, it might be worth looking at alternative brands or revisiting XL Casino occasionally for any changes. Numerous other reputable sites offer such bonuses. However, it’s essential to remember that while bonuses can be tempting, a casino’s overall services and reliability are paramount in making an informed choice.
From our observations, XL Casino primarily provides a welcome bonus with limited additional promotions. There are no immediate deals for merely registering, and the ongoing promotions for loyal players are limited. This could influence some players’ opinions if they value varied promotional offers. Based on this, we’d rate XL Casino a 3/5 for their bonus structure. While their primary offer may appeal to newcomers, those seeking varied offers might find them constrained.
XL Casino offers deposit methods suited to various tastes, but for those used to a wider array of options, the selection might seem limited. A key omission is the lack of certain popular e-wallets that many players typically lean towards. However, the methods on offer do cover some of the most frequently used transaction methods.
Deposit Methods Table:
Payment Method |
Minimum Deposit |
Commission |
Deposit Speed |
MasterCard |
£10 |
No charge |
Instant |
Visa |
£10 |
No charge |
Instant |
Paysafecard |
£10 |
No charge |
Instant |
PayPal |
£10 |
No charge |
Instant |
Apple Pay |
£10 |
No charge |
Instant |
Pay by Phone |
£10 |
No charge |
Instant |
Wire Transfer |
£10 |
No charge |
Varies (typically 1-3 days |
For UK users wishing to make a deposit, they can contact the dedicated deposit helpline at 0800 279 3222. It’s also worth noting that XL Casino may adjust deposit limits based on a review of a player’s activity and account history.
Considering the no-fee policy, XL Casino’s deposit strategy is commendable. However, the rather limited range of deposit methods, especially the omission of certain sought-after e-wallets, might be a concern for some users. Balancing the perk of no extra charges with the narrower deposit method selection, we assign a rating of 3.5/5 for XL Casino’s deposit approach. Prospective users should closely examine the pros and cons of these deposit methods before deciding.
When diving deeper into XL Casino’s deposit methods, understanding the intricacies of the withdrawal process and its associated options becomes equally crucial. To set in motion a withdrawal, simply locate an arrow beside your available balance. Upon clicking it, opt for ‘Cashier’ and then move on to the specified page to wrap up the steps.
Withdrawal method overview:
Method |
Commission |
Min. Withdrawal |
Processing Time |
PayPal |
No charge |
£10 |
2-3 business days |
Wire Transfer |
No charge |
£10 |
4-7 business days |
A key element in their process is the Transaction Balance. In essence, it’s the total deposited amount via a specific method minus previous withdrawals or refunds through that same method. If a withdrawal exceeds this balance across all payment methods, the surplus is termed the Remaining Withdrawal Balance. This system guarantees that funds equating to the Transaction Balance are returned to the original payment method. Any excess amount can be dispatched to a payment method of your choice from available options in the cashier.
Yet, due to certain regulations, specific debit cards and MasterCard/Eurocard debit cards don’t maintain a Transaction Balance, making their withdrawals unfeasible. Also, Apple Pay isn’t available as a withdrawal option.
Given the structured yet somewhat limiting withdrawal process, XL Casino has its merits, like no transaction fees and a significant upper limit. However, with the evident lack of popular e-wallets and restrictions on certain payment methods like specific debit cards and Apple Pay, the casino may pose challenges for those who prefer varied cashout options. Assessing these elements, we allocate a rating of 3.5 out of 5 for XL Casino’s withdrawal system. Potential users should closely examine the available cashout methods before getting involved with the brand.
Involving an online casino is immensely enriched by reliable customer support, a fact that XL Casino is keenly aware of. They’ve set up an array of communication pathways created to accommodate the needs of varied users.
Support method information:
Support Channel |
Contact Details |
Availability |
|
24/7 Response |
|
Phone |
0808-238-9836 |
8 AM – 0 AM |
Live Chat |
Accessible via Chat Rooms |
24/7 |
FAQ Section |
Present |
24/7 |
The always-available live chat is the highlight, operating 24/7, guaranteeing that players can access immediate assistance at any time. A specialised Accounts team stands ready for those with specific queries, particularly related to bingo accounts, gameplay intricacies, or technical difficulties. They’re reachable at: [email protected].
For players who value a voice-to-voice conversation, phone support is accessible from 08:00 to 00:00 (GMT). During these hours, you’re just a call away from assistance. And if you need to reach out after these times, they’ll address your message as soon as they’re back: Toll-Free for the UK: 0808-238-9836.
Their active social media presence, especially on Facebook, offers staff support and provides a forum for bingo players to exchange advice and tips. Players are encouraged to join and be involved with this colourful community.
Exploring the website, one might find that accessing the customer support link, located under ‘Useful Links’ in the ‘My Account’ section, requires a bit of exploring. However, an FAQ section appeals to common queries, making sure players have a ready resource.
XL Casino’s customer support is commendably robust, given the variety of their support methods, 24/7 live chat, and commitment to player satisfaction. We’d rate their customer service at 4.5/5 based on the resources and responsiveness. With the comprehensive options available, players are assured of a supportive team at XL Casino.
For players who prefer gaming on the move, XL Casino guarantees its casino is easily accessible through mobile browsers. Instead of following the mobile app trend, they’ve focused on refining a mobile website that mirrors the performance and look that users get on the desktop version.
Maintaining its distinct dark theme with purple highlights, the mobile site offers consistent branding. Upon visiting the site, users are greeted with an intuitive layout, with essential icons like deposit, logo, menu, and promotions conveniently placed. Yet, players might notice the ‘My Account’ button’s new location at the extreme left. Another distinct element is the purple strip at the bottom of the screen, giving users quick access to sections like Jackpots, deposits, and vouchers.
The site’s adaptability to different screen sizes is noteworthy, providing snappiness and usability, even on smaller mobile screens. Games such as Starburst and Fluffy Favourites appear to operate flawlessly.
Mobile compatibility overview:
Category |
Status |
Platform Compatibility |
iOS, Android, and Windows |
Browser Compatibility |
Yes |
Mobile Application |
No |
The casino successfully provides comprehensive mobile gameplay without the reliance on specialised apps. Their mobile site is adept at replicating the depth and utility of its desktop version. Still, some users who lean towards app-centric interactions might find something lacking. Based on the functionality and overall user-friendliness, we’d assign a score of 4/5 to XL Casino’s mobile performance. While they fare well in mobile browser-based gaming, launching dedicated apps might position them among the industry’s mobile gaming elite.
XL Casino has a small focus, primarily serving slot lovers. This choice indicates the casino values familiar gameplay over branching out into newer or more avant-garde titles. There are dedicated sections such as Progressive slots and Daily Jackpots for those chasing jackpots.
Their game collection is sourced from respected game developers such as NetEnt, Microgaming, Barcest, and Eyecon. While the interface is intuitive, some might find it too simplistic. Its clean design prioritises ease of use but might leave some users wishing for more detailed information.
However, the lack of live casino and table games narrows the casino’s scope. Players searching for a varied gaming palette should be aware of this aspect before diving in.
XL Casino Game Variety Table:
Game Type |
Number of Games |
Most Popular Game |
Slots |
1,800+ |
Starburst |
Further examination of XL Casino reveals its specialisation in the online slots domain. With a selection that spans over 1,800 slot titles, the casino offers a varied mix of options. This assortment includes everything from traditional slots and jackpots to the more niche category of Slingo. As such, XL Casino provides a variety of choices, likely appeal to a wide spectrum of slot players.
Check out the Top-10 of the best games at XL Casino:
Game Name |
RTP |
Provider |
Reel Rush |
96.96% |
NetEnt |
Big Bass Bonanza |
96.71% |
Pragmatic Play |
Crystal Lotus |
96.56% |
Eyecon |
Starburst |
96.09% |
NetEnt |
Elephant King |
96.02% |
IGT |
Bonanza |
96.00% |
Big Time Gaming |
Raging Rhino |
95.91% |
WMS |
Montezuma |
95.86% |
WMS |
Action Bank |
95.16% |
Barcrest |
Shaman’s Dream |
93.00% |
Eyecon |
XL Casino’s focus on slot games leaves much to be desired in terms of broader game diversity. The conspicuous absence of table games and live casino options significantly diminishes the gameplay. Additionally, the overly simplistic interface, lacking vital navigational tools, further compounds the limitations players might face. Given these shortcomings, we’d rate XL Casino’s game variety and interface a 3 out of 5.
Upon close examination of XL Casino, we’ve pinpointed both noteworthy attributes and potential growth areas. A significant advantage of the casino is its streamlined mobile interface, which forgoes the need for specialised apps, making sure that players can play games without issues while on the move. However, when considering the variety of games, there’s a clear inclination towards slot offerings, which leaves a gap in live games and offers a limited array of table games. This might not satiate those looking for a broader gaming palette. Regarding financial transactions, the casino keeps things uncomplicated, but it misses out on including some of the more widely used e-wallet choices
Taking everything into account, XL Casino secures a score of 3.8 out of 5. While it may appeal to fans of slot games, prospective players should be mindful of the casino’s constraints before signing up.
Unfortunately, Neteller deposits are not currently supported at XL Casino. Players need to check other available deposit methods to fund their accounts or check the best Neteller casinos in our list.
No, XL Casino primarily focuses on slot games. They don’t offer any table or live games, which means players looking for blackjack or similar games will need to seek alternative gambling websites with blackjack.
As of the latest information, XL Casino does not have a loyalty program in place. Many casinos introduce these programs to recognise and reward long-standing players with special perks and benefits.
To guarantee that player security and adhere to regulations, XL Casino mandates identity verification. When you register and share your personal details, an automatic verification mechanism will try to validate your data. While some indications during registration hint at the possibility of requiring documents for verification, not every player might face this immediately. However, should there be a need, the website’s “Verification Required” section is ready to guide players on uploading necessary documents.
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Emma52
United Kingdom
Tapiwa Paisley
United Kingdom
Hello,
I’m genuinely sorry to hear about the issues you’ve faced with your withdrawal at XL Casino. Players need to have trust in the platforms they use. If you believe there has been a genuine oversight or mistake, I recommend filing a complaint with the Resolver through this link https://www.resolver.co.uk/rights-guide/gambling. Additionally, refer to our detailed guide on the Resolver Gambling Complaints Tool for step-by-step guidance on how to proceed.
I hope this helps and wish you a swift resolution to your issue.
Jamie Wall
Replied September 25, 2023
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