Name: Playfrank Casino Review
Item: PlayFrank
Rating: 4.0

Table of Content

Brand Reputation
Safety, Licensing, and Player Responsibility
First Look and User Design
Ways to Top Up Your Casino Account
Bonuses and Promotions
Compare PlayFrank Casino Bonus
Withdrawal Methods
Customer Support
Expert Verdict

Brand Reputation

Behind PlayFrank Casino is the company AG Communications Limited, a subsidiary of Aspire Global International Ltd. The casino itself was only launched in 2014, but since 2005, Aspire Global has been very active in the iGaming market, providing infrastructure and support to various gaming brands.

Parent Company	AG Communications Limited
Website	playfrank.com
Head Office Address	135, High Street, Sliema SLM 1549, Malta
CEO	Tsachi Maimon
Company Size	201–500 employees

Company Information

A Steady Reputation with No Advertising

PlayFrank has been around for over a decade now, but it has chosen to remain low-key. Instead of relying on celebrity endorsements or high-exposure partnerships, the focus has been on reliability, player protection, and an array of games. This strategy has developed a solid base of UK players who value trust and transparency.

So far, scandals and regulatory breaches have simply not entered the picture for PlayFrank. The management has maintained a clean slate, increasing the reputation of the casino as an operator deserving of trust.

While the casino may be somewhat less publicly visible than some, its achievements have more to do with operations. The long-established stability of its parent company, as well as full willing compliance with regulatory expectations, gives credence to its dependability as an operator.

Licensing the casino for any gambling activity is equally important to all aspects related to the casino’s image. We will discuss it in detail in the subsequent section.

Safety, Licensing, and Player Responsibility

We rated 367 casinos by this criterion

4.4

Licence and Security Review Process

Ranking Criterion

Significance

Criterion Points

Licence Integrity

50%

4.0

Responsible Gaming Features

25%

5.0

Security Measures & Transparency of Display

15%

4.0

Regulatory Failures

10%

5.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Playfrank Casino scored 4.4 for its Licence & Security, placing it in the top 99.5% of similarly rated casinos. It outperforms 0.5% of the casinos analysed.

0% 0-1.0

0% 1.1-2.0

0% 2.1-3.0

0.5% 3.1-4.0

99.5% 4.1-5.0

License and Security points

*The ratio of total casinos evaluated according to scores 1-5

PlayFrank Casino, one of the legally operating online casinos in the UK, is licensed by the Great Britain Gambling Commission with licence number 39483. No need to rummage through some third-party directories to check its regulatory status – the casino gives a direct link to its official licence record on the UKGC register.

Deposit Limits	Players can set daily, weekly, or monthly deposit limits through their account settings.
Cooling-off Periods	Temporary breaks can be activated for short durations to help users manage their gaming habits.
SSL Encryption	Active 128-bit SSL encryption protects personal data and financial transactions on the website.
Two-Factor Authentication	Not explicitly promoted or available as a security option.
Self-exclusion Tools	Available via both on-site settings and the national GAMSTOP scheme for extended exclusion.
Protection for Minors	Guidance for parents is provided, including links to tools like Net Nanny and general safeguards.
Responsible Gaming Seals	Visible links to BeGambleAware, GAMSTOP, Gambling Therapy, Helping Hand/IGC, and more.

Usability Facts for Player Safety

A Responsible Gaming section is easily accessible in the main menu and in the footer, which contains concise advice, links to a self-assessment tool, and customisable tools for responsible gaming. The website links to organisations such as BeGambleAware, GAMSTOP, Gambling Therapy, Helping Hand/IGC, and Gamblers Anonymous. The clicking of their badges will take you to their site. Placement in unmissable positions, therefore, is a trivial yet vital aspect of user-centric safer gambling design.

The available safe gambling tools are numerous, allowing players to set deposit limits – daily, weekly, or monthly – and trigger cool-off periods or self-exclusion under their account settings. There is also a reality-check feature to remind users how long they have been active. Underage access to the site is hindered with advice and links to filtering tools like Net Nanny.

From a Gamblizard’s view, the whole approach regarding responsible gambling at Play Frank Casino thrives on all the most basic dimensions of responsible gambling. It checks with all the standards that UK players, from Newcastle to Manchester, expect. And with this foundation laid down, we ask a natural, ultimate question: how user-friendly is the site? That’s what we will be checking out next.

First Look and User Design

The light-coloured interface with cartoonish graphics suits PlayFrank well, with dominant shades of blue and white. While players who prefer a sombre design might find it a little too playful, the layout is sufficiently intuitive and well-executed. It simply helps navigate the users of the UK, including people who are pressed for time and just need to find things through unlikely menus.

Desktop access enables a clear view of promotions, account settings, and games. However, thegame library needs more advanced filtering options, making it inefficient for users with specific software providers or category searches.

This casino has no dedicated mobile app, but the browser version is more than adequate. The menu at the top right of the screen consolidates key elements, including deposits, promotions, and support, so users can access them with minimal fuss. The game sections resemble those on the desktop page, with lightning-fast loading between various pages, typically in under 1 second.

Game loading times are slower, averaging around 15–20 seconds, but once launched, its performance is stable with no playback issues. The whole navigation is simple and effective for mobile users.

Jordan Conroy Editor

Next, we discuss the available deposit options and how accessible they are for players in the UK.

Ways to Top Up Your Casino Account

We rated 367 casinos by this criterion

4.2

Deposit Methods Review Process

Ranking Criterion

Significance

Criterion Points

Range of Methods

30%

4.0

Quantity of Methods

30%

4.0

Disclosure Transparency

20%

4.0

Processing Speed Compliance

20%

5.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Playfrank Casino scored 4.2 for its Deposit Options, placing it in the top 44.1% of similarly rated casinos. It outperforms 55.9% of the casinos analysed.

0% 0-1.0

0.3% 1.1-2.0

13.6% 2.1-3.0

42% 3.1-4.0

44.1% 4.1-5.0

Casino Deposit Options points

*The ratio of total casinos evaluated according to scores 1-5

In PlayFrank, the standard deposit methods of online casinos in the UK, from debit cards and bank transfers to popular eWallets, are also available.

To check claims by the casino, I tested four methods – Instant Bank Transfer, PayPal, Skrill, and MuchBetter. I carried out this experiment at both a minimum deposit level of £10 and a much larger amount of £60. In each case, within 2 minutes, the account would immediately reflect the deposits, according to the waiting times put out by PlayFrank. A refresh of the page was needed before the balance was updated on Instant Bank Transfer, though the transaction itself was successful.

Jordan Conroy Editor

Payment Method	Minimum Deposit	Fees	Processing Time
Instant Bank Transfer	£10	None	Instant
Visa	£10	2.5%	Instant
Mastercard	£10	2.5%	Instant
PayPal	£10	3.1%	Instant
Skrill	£10	None	Instant
MuchBetter	£10	None	Instant
Trustly	£10	None	Instant
Paysafecard	£10	None	Instant

Deposit Methods at PlayFrank in Detail

How to Deposit at PlayFrank

Once login is complete, users can deposit funds with PlayFrank simply by clicking the red “Deposit” button on the left, selecting a preferred payment method, and entering the desired amount (minimum £10). The interface is well-organised and intuitive, but it lacks upfront transparency regarding transaction fees and deposit limits – these only become visible after payment details are entered. Debit card deposits incur a 2.5% fee, and PayPal charges 3.1%, which is notably uncommon among UK operators and could catch players off guard if not checked in advance.

PlayFrank may not offer as many payment options as UK new casino sites, but it covers all the basics. The system works properly with all devices, maintaining mobile performance.

Bonuses and Promotions

We rated 367 casinos by this criterion

3.8

Bonuses & Promotions Review Process

Ranking Criterion

Significance

Criterion Points

Generosity & Frequency

35%

4.0

Variety & Quality

25%

3.0

Recoup Chances

20%

3.0

Transparency of T&Cs

10%

5.0

Bonus Eligibility

10%

5.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Playfrank Casino scored 3.8 for its Bonuses & Special Offers, placing it in the top 62.9% of similarly rated casinos. It outperforms 7.6% of the casinos analysed.

0.8% 0-1.0

0.5% 1.1-2.0

6.3% 2.1-3.0

62.9% 3.1-4.0

29.4% 4.1-5.0

Bonuses and Special Offers points

*The ratio of total casinos evaluated according to scores 1-5

PlayFrank’s bonuses are limited and more or less standard compared to many UK competitors, and currently, there isn’t a no deposit bonus on offer. The promotion, mostly reserved for slots, leaves little for various table games or players looking for more varied rewards. Everything works fine and is easy to claim, even without a requirement for a PlayFrank promo code; however, the selection lacks imagination and doesn’t deserve attention in such a saturated marketplace.

Welcome Bonus

New users are greeted with a 100% deposit match bonus up to £100 plus 50 free spins on Starburst, activated with a minimum deposit of £20. Bonus funds and winnings from spins are subject to a 35x wagering requirement. Deposits made using Skrill or Neteller do not qualify for this promotion. No bonus code is needed – the offer is selected directly during the deposit process. Players should note the maximum bet of £4 when using bonus funds and that bonus spins expire after 24 hours.

Bonuses for Existing Players

Returning players may appreciate the Daily Spin Frenzy offer, which gives bonus spins based on real money wagering accumulated the day before. The more you play, the more spins you get – ten spins for £100 wagered and up to 50 spins for £1,000. The 35x wagering on spins must be claimed manually within 24 hours from the “My Bonuses” section.

Another excellent attraction is Pragmatic Play Drops and Wins, which has players opt in and spin selected slots for a share of a £70,000 daily prize pool. There are tournaments and random prize drops, some of which comprise free spins or multipliers, with no minimum bet requirements. This may appeal to players who like tournaments or big-prize competitions.

As of now, there isn’t a cashback or a live casino bonus, nor does PlayFrank have any exclusive promo codes applicable to their table games.

To wrap up, PlayFrank keeps things simple with slot-focused offers that are easy to claim but lack flair. Players looking for deeper rewards, like cashback deals or a VIP track, may feel there’s not much to stick around for.

Compare PlayFrank Casino Bonus

Casushi Casino

3.8

Welcome bonus 100 Wager-Free Spins on Big Bass Splash

Min. deposit £10

#Ad, 18+, GambleAware.org | New players only. UK only. Min deposit £10 and £10 stake on slot games required.... 100 Free Spins on Big Bass Splash credited automatically. Free Spins value: £0.10 each. Free Spins expire 48 hours after crediting. No wagering on Free Spins; winnings paid as cash. Eligibility restrictions apply.

Change brand

William Hill Casino

4.0

Welcome bonus 200 FS when you play £10

Min. deposit £10

#Ad, 18+, GambleAware.org | Play Safe. Ends 31/12/26. New UK customers only. Register with code WHV200, opt ...in via promo page and within 7 days deposit £10+ & stake £10+ from main balance on the advertised game to receive 200 Free Spins (10p each). Free Spins expire 72 hours from credit. Free Spins winnings must be wagered 10x on the advertised game within the same period. Winnings capped at £30. 1 per person.

Change brand

Leovegas Casino

4.1

Welcome bonus 50 FS on Big Bass Splash

Min. deposit £10

#Ad, 18+, GambleAware.org | New cust only. Opt in, deposit £10+ within 7 days of registering & wager 1x on e...ligible casino games within 7 days to get 50 Wager-Free Free Spins on Big Bass Splash. 3 day expiry. Wagering contributions vary.

Change brand

Magical Vegas

3.6

Welcome bonus 100 Free Spins

Min. deposit £10

#Ad, 18+, GambleAware.org | New players only. Min dep £10 (Excl. PayPal & Paysafe) & spend £10, to get 100 F...ree Spins. 10x wagering. Max win £200.

We rated 366 casinos by this criterion

3.9

Casino Games Review Process

Ranking Criterion

Significance

Criterion Points

Range & Quantity of Casino Games

30%

5.0

Reputation of Game Providers

20%

5.0

Game Performance & Mobile Compatibility

20%

4.0

Game Discoverability & User Interface

15%

2.0

Game Description & Features

15%

2.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Playfrank Casino scored 3.9 for its Gaming Experience, placing it in the top 54.4% of similarly rated casinos. It outperforms 6.8% of the casinos analysed.

0.3% 0-1.0

0.5% 1.1-2.0

6% 2.1-3.0

54.4% 3.1-4.0

38.8% 4.1-5.0

Gaming Experience points

*The ratio of total casinos evaluated according to scores 1-5

PlayFrank has some 3,400 various games collectively from over 40 legendary game providers like NetEnt, Evolution, Pragmatic Play, Quickspin, iSoftBet, and others. This favourable, broad portfolio exclusively best suits slot players and people who love live game shows. For those who like traditional table games or are specific about atypical game categories, they will find their offering not so comprehensive.

It is notably missing the conventional RNG-based table games of blackjack and roulette, which are considerably less than what is offered by other UK operators. It uses confusing game shows to depict the live casino category, and it is worse still because of the lack of clear organisation. Furthermore, some live dealer games are not even accessible or maintained on a few occasions due to limited in-site hosting. Access to Evolution’s full live lobby, however, does remedy the different issue.

Players cannot search by provider and must go through games one by one. There are also 52 Slingo games, among many others, on the site; they did not merit a dedicated section but can be searched for.

Return to Player (RTP) information is not available on PlayFrank’s game pages. Below, however, we present the RTP figures for top games, comparing their figures with those that can be found across the industry. There is a demo mode available for many slot games, but only after registration, as this complies with UK regulations.

Game Category	Number of Games	Most Popular Title
Slots	3,420	Mafia War
Game Shows	14	Crazy Time Live
Slingo	52	Slingo Honey Crew

Available Games

Slots

Slots, without a doubt, have the best strength of this PlayFrank, boasting well beyond 3400 titles filtered into categories like Megaways, Jackpots, Drops & Wins, Buy Win, video slots, and classic reel games. Thus, this variegation makes the site very much a destination for such players who primarily relish spinning the reels. The brilliant developers include Pragmatic Play, NetEnt, Eyecon, Red Rake, and others; hence, it guarantees that the game quality and visual presentation are decent. Even if the site does not provide a search filter by provider, the sheer amount of available titles makes up for it quite well.

I started with Book of Monsters, a Drops & Wins slot, and gained £0.84 after 10 spins – I liked the 7x boosted bonus chance when doubling the bet. Gold Strike Bonanza JPK was simple in appearance but delivered £0.49 across 10 spins – jackpot potential made it worthwhile. Starburst is popular with its clean layout and wild re-spins – I won £0.45 in 10 spins. I lost £0.55 trying the new release Mafia War, though the variety of free spins features was a nice touch. Meanwhile, Queen of Rome cost £1.70, but the full-reel wild animation was worth noting.

Jordan Conroy Editor

Game Shows

Above traditional table games and even real-life game shows, PlayFrank puts all live casino games under the title “Game Shows,” which could mislead players who expect this kind of representation. The total count of games offered is relatively small when compared with other UK sites displaying wide live libraries.

Game Title	Provider	RTP	Variance	Release Date
Crazy Time	Evolution Gaming	95.5%	Medium	2020
Dream Catcher	Evolution Gaming	96.58%	Medium	2018
Caribbean Stud Poker	Evolution Gaming	96%	Medium	2018

I tested Crazy Time Live and ended up with a £0.50 loss over 5 rounds. The bonus features and wide betting range were interesting, though the game moved slowly. In contrast, I gained £1 playing Casino Hold’em. The dealer was sharp, and the studio layout gave a professional feel to the session.

Jordan Conroy Editor

Slingo

PlayFrank boasts an array of Slingo titles, with themes ranging from historical settings to monetarily modern mechanics. However, Slingo does not currently have its section here, so all the players must rely on searching for each game individually. This makes navigation cumbersome for the fans of the genre.

Game Title	Provider	RTP	Variance	Release Date
Slingo Big Wheel	Gaming Realms	95.55%	Med-High	2021
Slingo Inca Trail	Gaming Realms	96.47%	High	2022
Slingo Money Train	Gaming Realms	94.5%	High	2023

I played Slingo Honey Crew, a visually different take on the genre, but didn’t like the layout and ended up losing £1 after 5 rounds. The game requires four Slingos before awarding any prize, which feels restrictive compared to other versions. While the selection is solid, players might struggle with the lack of category access.

Jordan Conroy Editor

While slot games are the forte of PlayFrank, the rest of its catalogue is somewhat disappointing. The apparent misnomer of the live casino, the absence of any traditional table games, and the inefficient use of filters make navigation awkward, especially for those players who know what they want. Slingo fans, too, will have to rely on the search bar for anything without a dedicated home. If it were to consider everything generally, this one is a strong display for the slots and casual gameplay, but it is missing crucial elements that would legitimately make it a standalone.

Withdrawal Methods

We rated 367 casinos by this criterion

4.2

Withdrawal Methods Review Process

Ranking Criterion

Significance

Criterion Points

Range of Methods

25%

4.0

Quantity of Methods

25%

5.0

Identity Verification Flow

20%

5.0

Processing Speed Compliance

20%

4.0

Disclosure Transparency

10%

1.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Playfrank Casino scored 4.2 for its Casino Withdrawal Options, placing it in the top 40.1% of similarly rated casinos. It outperforms 60.0% of the casinos analysed.

0% 0-1.0

0% 1.1-2.0

27% 2.1-3.0

33% 3.1-4.0

40.1% 4.1-5.0

Casino Withdrawal Options points

*The ratio of total casinos evaluated according to scores 1-5

Players will find a withdrawal section at PlayFrank, which is fair yet slightly outdated once they register and navigate to the account dashboard. The site is a real treat for UK players with various eligible methods to support the most common options. It lacked options for modern and speedy services such as Visa Direct or Apple Pay, which would have made things more flexible.

To check for accuracy, I assessed the withdrawals using PayPal, Skrill, and Instant Bank Transfer. All three transactions took place within the specified time ranges: deposits via Skrill and PayPal appeared in the account within two days, while bank transfers took about four. The downside is that PlayFrank employs an irritating whole-number rule such that a balance of £19.99 allows a £19 withdrawal only.

Jordan Conroy Editor

Withdrawal Method	Minimum Withdrawal	Fees	Withdrawal Times
Visa	£10	2.5%	3–6 days
Mastercard	£10	2.5%	3–6 days
PayPal	£10	3.1%	Up to 2 days
Skrill	£10	None	Up to 2 days
MuchBetter	£10	None	Up to 2 days
Instant Bank Transfer	£10	None	1–4 days
Trustly	£10	None	Up to 4 days

Withdrawal Methods at PlayFrank in Detail

KYC

So far as verification is concerned, KYC checks are generally automated at the time of registration, and manual requests for documents are triggered only if the automated verification fails. Document uploading occurs within a secure portal, with applicable FAQ sections assisting users at every step of the way should there be issues.

A secure setup for withdrawing from PlayFrank Casino Online is easy to touch and nearly flawless, although it has some minor demerits, such as a restriction on the variety of withdrawal methods. Yet it comes across when it matters most: prompt payouts and verification processes.

Customer Support

We rated 367 casinos by this criterion

3.6

Customer Care Review Process

Ranking Criterion

Significance

Criterion Points

Contact Methods Variety

30%

2.0

Quality of Responses and Support Interaction

25%

3.0

Response Time Across Contact Methods

20%

5.0

Ease of Access to Contact Methods

20%

5.0

Availability Across Devices and Browsers

5.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Playfrank Casino scored 3.6 for its Customer Care, placing it in the top 45.5% of similarly rated casinos. It outperforms 39.8% of the casinos analysed.

0% 0-1.0

6.8% 1.1-2.0

33% 2.1-3.0

45.5% 3.1-4.0

14.7% 4.1-5.0

Customer Care points

*The ratio of total casinos evaluated according to scores 1-5

PlayFrank facilitates an adequate but shallow customer care service. Users cannot avail themselves of phone or email support, but contact can be sought through the live chat feature, available in an easily locatable bottom-right corner on the site. The option responds quickly, under a minute in my tests, and agents are always polite and ready to assist. However, most responses are surface-level; they address the query but only provide minimal further guidance. Before taking the plunge, players are prompted to enter personal details like name, date of birth, and email, although the system will generally throw out answers without needing to fill them in.

More than 80 questions lie in the FAQ area, but the whole place is on a single scrolling page, which can be so vexing. There is a search mechanism attached to it so it improves the speed of things, but overall, the layout does not divide into wider, organised categories. The answers themselves are short and functional – good for fast answers, but they leave anyone hoping for detail in being able to answer more complicated questions high and dry.

Managed by the same operational umbrella, PlayFrank’s customer service can be compared with some sister sites and deemed average in managing reliability in speed, if not in depth and accessibility.

Contact Method	Availability	Average Response Time
Live Chat	Available daily	Under 1 minute
FAQ Help	24/7 self-service	Immediate (via search)

Availability and Response Times

Quick live chat response times help offset the absence of phone and email support, though the service would benefit from more informative responses and a clearer FAQ layout. Based on our Play Frank reviews, users can expect efficient but limited help.

Expert Verdict

PlayFrank doesn’t try to compete across all possible aspects; rather, it simply does its own thing. The slot catalogue is wide, with over 3,400 titles from major providers, including NetEnt, Pragmatic Play, and iSoftBet.

This casino works for slot user groups; more importantly, it works for those who will search for Slingo games manually. Evolution’s presence of a full live dealer lobby is a plus, while RNG games for classic table players are absent.

With the fast support service, steady gameplay, and solid regulatory backing, PlayFrank becomes a suitable choice for slot-loving UK audiences. For that reason, and considering the strengths outlined in current PlayFrank reviews, we give it a solid 4 out of 5.

Below are the main advantages and disadvantages we thought would be useful to consider before deciding to join this British gambling brand.

Over 3,400 games and 52 Slingo titles
Full access to Evolution’s live dealer lobby
Drops & Wins promo with £70,000 daily prize pool from Pragmatic Play
Live chat support replies within a minute

No RNG table games like blackjack or roulette
Withdrawals are restricted to whole numbers only
Welcome bonus excludes Skrill and Neteller deposits
Hidden fees apply to PayPal and card withdrawals

4.0

Ranking Criterion

Criterion Points

User Reviews Of Playfrank Casino

3.5

User Rating Based on 5 reviews

0 %

Last 30 days Last 90 days

Have you had any prior experience with this casino?

Nick Jameson

United Kingdom Jun 17, 2025

Gaming Experience

Have played here for a long time and trust this casino as a solid go-to. It's been established for over 10 years which says something in itself.

Easy to deposit and good variety of methods. Excellent slot selection. Easy withdrawal and customer support live chat which is useful when needed.

Doesn't have live games which would be nice but if you're a pure slot enthusiast like me that doesn't matter much.

Helpful (7)

Unhelpful (3)

BarbaraN56

United Kingdom Jun 16, 2025

Gaming Experience Bonuses & Special Offers

playfrank casino felt like a wild ride through a candy store i chased bonuses with a grin and even as my balance vanished i couldn't stop smiling it was losing money the entertaining way

balance disappeared quicker than expected

Helpful (4)

Unhelpful (0)

Liia Morrison

United Kingdom Apr 18, 2025

Casino Withdrawal Options

That PlayFrank Casino really screwed me over. I requested a small withdrawal after verifying my account but they just blocked me outta nowhere. Kept saying it’s "processing" and to wait 48 hours—over and over again. Then they tried sending the money using some random method I didn’t even deposit with! Super shady.

Helpful (9)

Kristen24

United Kingdom Dec 23, 2024

Well-structured site with clear and fair gaming rules. However, I personally prefer QuickSpinner for its more streamlined interaction. Still, Playfrank is a good casino too.

Clear and fair gaming rules.

Slower game loading times and limited payment options.

Helpful (8)

Unhelpful (2)

Christine Walker

United Kingdom Jan 31, 2021

Bonuses & Special Offers

The Playfrank Casino promotions can make me play all day.

Helpful (0)

Unhelpful (1)

PlayFrank

Playfrank Casino Review

Gamblizard’s Rating

Brand Reputation

A Steady Reputation with No Advertising

Safety, Licensing, and Player Responsibility

First Look and User Design

Ways to Top Up Your Casino Account

How to Deposit at PlayFrank

Bonuses and Promotions

Welcome Bonus

Bonuses for Existing Players

Compare PlayFrank Casino Bonus

Slots

Game Shows

Slingo

Withdrawal Methods

KYC

Customer Support

Expert Verdict

User Reviews Of Playfrank Casino

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