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CasinoAndFriends UK

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#Ad, 18+, GambleAware.org | First Deposit Only. Min. deposit: £10. Game: Book of Dead, Spin Value: £0.1. WR ...60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Spins must be used before using deposited funds. Bonuses do not prevent withdrawing deposit balance. Full Bonus T&C Show more

CasinoAndFriends Bonuses

Discover 1 CasinoAndFriends bonus code available in June 2024

1 Deal available in United Kingdom

CasinoAndFriends Available for UK Players
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Bonus type: Free Spins, Welcome Bonus

Min Deposit: £10

Wagering: 60x

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Min Deposit: No Deposit

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Bonus type: Free Spins, Welcome Bonus

Min Deposit: £10

Wagering: 40x

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£1 Minimum Deposit

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Wagering: 200x

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CasinoAndFriends Review

As players navigate the online gaming sector, understanding the unique aspects of CasinoAndFriends is essential. This review offers a clear, unbiased view of the casino's offerings, helping players make informed decisions. Every element, from game selection to customer support, is scrutinised to give a comprehensive overview. Ideal for players seeking a reliable guide, this review highlights what makes CasinoAndFriends noteworthy.

  • Launched in 2016
  • License UK Gambling Commission, Malta Gaming Authority, Swedish G.A.
  • Min Deposit £10
  • Payment Methods Interac, VISA, MasterCard, Payz (ecoPayz), PaySafeCard, Skrill, MuchBetter, Neteller, WebMoney, Solo, Maestro, Switch, ApplePay, Handelsbanken, SEB, Swedbank, Danske Bank, Sparbanken Syd, Länsförsäkringar, Skandiabanken, Säästöpankki, POP Pankki, OP Bank, S-Pankki, Alandsbanken, Deutsche Bank, OmaSP, Aktia, Fast Bank Transfer, Instant Payments by Citadel, Entercash
  • Withdrawal Methods Interac, VISA, Mastercard, Payz (ecoPayz), PaySafeCard, Skrill, MuchBetter, Neteller, WebMoney, Solo, Maestro, Handelsbanken, SEB, Swedbank, Danske Bank, Sparbanken Syd, Länsförsäkringar, Skandiabanken, Säästöpankki, POP Pankki, OP Bank, S-Pankki, Alandsbanken, Deutsche Bank, OmaSP, Aktia, Fast Bank Transfer
  • Min Withdrawal £10
  • Games 1043
  • Game Types Baccarat, Bingo, Blackjack, Keno, Poker Games, Roulette, Slots
  • Game Providers Pragmatic Play, Blueprint Gaming, IGT, Big Time Gaming, WMS, Nextgen Gaming, Ezugi, ELK Studios, Push Gaming, Eyecon, Play'n GO, BGaming, iSoftBet, Bally, Barcrest, Red Tiger Gaming, Habanero, Lightning Box, Red Rake Gaming, Leander Games, Rabcat, NetEnt, 1X2 Gaming, Booming Games, Iron Dog Studio, Playtech, Evolution Gaming, Relax Gaming, Yggdrasil Gaming, Quickspin, Wazdan, Thunderkick, Realistic games, edict, Pulse 8 Studios, Peter & Sons, Oryx, SlotMatrix, Slingo, Reel Play, ALL41 STUDIOS, Win Fast, Synot Games, Switch Studios, Stormcraft Studios, Stakelogic, Spadegaming, Fantasma, Playzido, Prospect Gaming, Zitro, Spribe, STHLMGAMING, Hacksaw Gaming, Amusnet (EGT), Cayetano, BF Games, Authentic Gaming, Apparat Gaming, Gameburger Studios, FBM, Foxium, GVG, Holle Games, Golden Hero, Gluck Games, Givme Games, Gamomat, Gaming Corps, Games Global, Max Win Gaming, Kalamba Games, Just For The Win, Inspired Gaming

CasinoAndFriends Pros & Cons

  • Pros

  • Wide Game Selection: CasinoAndFriends offers a vast array of games, including slots, table games, and live dealer options, appealing to different player preferences.
  • Quality Live Gaming Section: Features high-quality streaming and a solid selection of live games.
  • Responsive Customer Support: The support services are notably prompt and efficient.
  • No Additional Fees on Most Payment Methods: Allows for more cost-effective transactions.
  • Cons

  • Outdated Interface: Both desktop and mobile interfaces lack modern refinement and user-friendly navigation.
  • Limited Availability of Live Chat: Live chat support is not available 24/7, which may be inconvenient for some users.
  • Limited E-Wallet Options: While the casino offers various payment methods, the range of e-wallet options could be expanded.

General Information

CasinoAndFriends, a notable name in the UK’s online gambling sector, has carved out a distinct niche since its inception in 2016. Operated by Skill on Net Ltd, a recognised entity in the gaming industry, CasinoAndFriends sets itself apart with its unique thematic approach and user-friendly interface, appealing particularly to players who value a personalised and intuitive gaming environment.

Its solid game library puts CasinoAndFriends on the same level as other UK casinos, especially the live game selection. Furthermore, the casino’s loyalty program is a standout feature, offering regular players rewards and promotions that improve the gameplay

Here’s a quick overview of the company details:

Parent Company Name Skill on Net Ltd
Website casinoandfriends.co.uk
Head Office Level 5, Quantum House, 75 Abate Rigord Street, Ta’Xbiex 1120 Malta
Company size/Employees 51-200 employees

CasinoAndFriends: First Impression

CasinoAndFriends offers a user interface that leans on a more traditional design ethos, which may feel familiar to those accustomed to classic casino layouts. This no-frills approach puts functionality at the forefront, ensuring that users can navigate the site without the distraction of overly complex elements. The main menu is efficiently organised, allowing simple access to the games, support, and promotions sections.

While the site is functional on mobile devices, the design still needs to fully embrace the nuances of modern mobile gaming, which may affect user satisfaction. The absence of detailed game filters and a demo mode limits the user’s ability to explore and sample the games, requiring a commitment to play without prior experimentation.

The search bar provides direct access to specific games, a helpful feature without more refined filtering options. Load times across the site are average, maintaining a basic level of user involvement without significant delays.

Accessibility to detailed game information is positive, with the ‘i’ icon offering insights into game specifics, though the lack of RTP data could be seen as an oversight, particularly for players who use this information to inform their gaming choices.

Here’s a usability facts table reflecting these findings:

Ease of navigation Basic
Mobile games availability Adequate
Game filters Limited
Search function Present
Loading speed Standard
UX and UI rating Needs Improvement

CasinoAndFriends is functional but needs modern features that improve user experience. It performs the essential tasks expected of an online casino but needs to deliver an advanced or particularly user-friendly interface. Considering the limitations and areas for improvement, the usability score for CasinoAndFriends is 3 out of 5. It is an option for users who prioritise simple functionality over cutting-edge design and features.

Licensing and Regulations at CasinoAndFriends

CasinoAndFriends operates under the UKGC license number 39326, a regulatory mark that signifies adherence to stringent standards of fair play and security. This license covers remote casino, bingo, and gambling software, ensuring that the casino’s operations are closely monitored and compliant with UK gambling regulations. The presence of this license is a strong indicator of the casino’s commitment to legality and ethical practices.

In terms of security, CasinoAndFriends employs robust cybersecurity measures to protect players’ data. This includes SSL encryption, the standard security technology for establishing an encrypted link between a web server and a browser, ensuring that all data passed between them remains private.

For player protection, CasinoAndFriends offers a comprehensive suite of tools and supports responsible gaming practices. Players can set deposit limits, enact cooling-off periods, and access self-exclusion tools. The casino also provides resources to help limit exposure to advertising and maintain control over gambling habits.

The casino endorses and provides links to services such as the National Gambling Treatment Service, BeGambleAware, and GamCare, among others, for players seeking external support. To protect minors, it recommends using filtering software such as Cyber Patrol, GamBlock, and Net Nanny.

A standout tool offered by CasinoAndFriends is SafeMate. This is a personal assistant for safer gambling that allows players to track and reflect on their gaming habits. It provides a comprehensive overview of money spent, won, or lost, as well as time spent gambling over the past six months. SafeMate compares a player’s habits with those of similar profiles, offers trend analyses, and sends alerts with personalised tips. Its self-assessment feature and risk score evaluations are particularly helpful for players to gauge and manage their gambling activities responsibly.

Here’s a summary table of the player protection tools and features:

SSL encryption 128-bit
Deposit Limits Yes
Activity Limitations Yes
Self Exclusion Yes
Protection of Minors Cyber Patrol, GamBlock, Net Nanny
Problem Gambling Organisations National Gambling Treatment Service, BeGambleAware, GamCare Forums and Chatrooms, National Gambling Helpline, Gambling Therapy, Gamblers Anonymous, National Council on Problem Gambling, GamCare, Payplan
IT-Security E1
Firewall Yes
Anti Money Laundering Source of funds and identity verification

The security and player protection measures at CasinoAndFriends are robust, reflecting a strong commitment to player safety. The SafeMate tool is particularly noteworthy for its detailed analysis and real-time monitoring capabilities. Based on the features and tools available, I would rate CasinoAndFriends a 5 out of 5 for its licensing, security, and player protection efforts, marking it as a reliable choice for conscientious players.

Terms and Conditions at CasinoAndFriends

Understanding the terms and conditions of an online casino is vital for every player to guarantee they are fully aware of the rules and requirements. Here is a concise summary of the key points from CasinoAndFriends’ Terms and Conditions that players should be aware of:

  1. Age Restrictions: Only users at least 18 years old and above are permitted to play.
  2. Account Verification: Players must verify their accounts with adequate documentation as the casino requires.
  3. Withdrawal Limitations: There may be restrictions on withdrawal amounts per transaction/day/week/month.
  4. Bonus Usage: Bonuses are subject to specific wagering requirements before winnings can be withdrawn.
  5. Game Restrictions: Certain games may not contribute to bonus wagering requirements.
  6. Payment Methods: Various payment methods are accepted, but some may not qualify for bonus redemption.
  7. Inactivity: Accounts may be deemed inactive after a certain period, which could lead to fees or account closure.
  8. Jurisdictional Restrictions: Some games may not be available in certain jurisdictions due to licensing and regulatory restrictions.
  9. Liability: The casino limits its liability in cases of technical errors or unforeseen events.
  10. Changes to Terms: CasinoAndFriends reserves the right to modify terms and conditions, with changes taking effect after notice is given to players.

Players must review the full terms and conditions on the casino’s website to make sure they understand all requirements and stipulations. Having firsthand knowledge of the rules is always beneficial to maintain a fair and fun gaming environment.

Registering and Confirming Your Account at CasinoAndFriends

Starting out at CasinoAndFriends is a simple process that I navigated to ensure I could share the most accurate steps. Here’s a detailed, step-by-step guide based on my own experience with registering and verifying a profile at CasinoAndFriends:

  1. Visit the CasinoAndFriends Website: Navigate to the CasinoAndFriends website in your browser.
  2. Initiate Registration: Click the orange “Create Account” button prominently displayed on the home page.
  3. Fill in Personal Details: Enter your details in the provided form. This includes your full name, date of birth (to ensure you’re over 18), and address.
  4. Create Account Details: Choose a username and password. Make sure your password is secure and something you’ll remember.
  5. Enter Contact Information: Provide your email address and mobile number. These will be necessary for account verification and communication purposes.
  6. Accept Terms and Conditions: Read and accept the terms and conditions. Understanding what you’re agreeing to is crucial, so take a moment to review these thoroughly.
  7. Verify Email: Check your email inbox for a verification link and click on it to confirm your email address.
  8. Provide ID for Verification: To complete the verification process, you must upload identification documents, such as a passport or driver’s license and a recent utility bill for address verification.
  9. Wait for Confirmation: After submitting your documents, wait for confirmation from the casino administrators. This step is important to ensure that all players are verified for security purposes.
  10. Deposit Funds: Once your account is verified, you can deposit funds. Choose from the various payment methods available that suit you best.

Throughout the registration process, I found the website’s interface user-friendly, with clear instructions and prompts guiding me through each step. I didn’t suffer from any issues, and the verification email arrived promptly. Uploading documents was a breeze thanks to the simple upload interface. After completing these steps, I could deposit and explore what CasinoAndFriends offers. Based on my experience, the registration and verification process was efficient, secure, and user-centric.

CasinoAndFriends Bonuses

CasinoAndFriends presents an array of bonus offerings that satisfy new entrants and regular visitors alike, though it may have a limited selection compared to other online casino websites. The bonuses are curated to welcome new players and add some boosts for existing players with various opportunities.

Welcome Bonus

The Welcome Bonus at CasinoAndFriends is designed to greet new players warmly. Upon their initial deposit, players are rewarded with 125 Free Spins to use on the popular slot game Book of Dead. With a minimum deposit set at £10, it’s accessible, yet players must navigate a 60x wagering requirement, which could be considered steep relative to industry standards.

Daily Picks

The Daily Picks feature is a testament to the casino’s efforts to maintain an involving atmosphere for players. These daily offers could include Free Spins, Reload Bonuses, or even unexpected delights. These bonuses are available upon login and are crafted to add an element of surprise to the regular gaming routine.

Tournaments

For those with a competitive spirit, CasinoAndFriends organises Tournaments that appeal to various preferences, with some requiring a buy-in while others are free to enter. These contests promise rewards ranging from cash to gadgets or additional Free Spins. Participation requires players to register, receive Tournament Spins, and then play to climb the ranks on the leaderboard for a shot at victory.

No Deposit Bonus

At the time of this review, a no-deposit bonus is not available at CasinoAndFriends. Instead, players can use the Welcome Promotion, but more is needed to fully compensate for the high playthrough conditions of the Welcome Bonus.

While CasinoAndFriends does provide a few interesting bonus options, the overall generosity and variety of their promotions could be improved, especially for loyal, returning players. The Welcome Bonus is appealing at first glance but is somewhat diminished by the high wagering requirement. Thus, I rate the bonuses and promotions at CasinoAndFriends a 3 out of 5, acknowledging the initial appeal but recognising the need for more varied and player-friendly options.

CasinoAndFriends Loyalty Program

CasinoAndFriends has designed a rewarding loyalty program, focusing on players’ gaming activities as the core criterion for progression. This program stands out for its simplicity and the direct correlation between player involvement with games and advancement through different levels.

The program’s structure is simple: players move closer to the next level every time they play a game. This progress can be easily tracked via a progress bar displayed at the top of the page or by visiting the “Personal Area” and then “Levels” on the casino’s website. This feature improves transparency and adds a sense of achievement, as players can visually see their advancement.

An interesting aspect of this loyalty program is that players always move forward; they cannot drop down in levels. This guarantees constant progress, making the gameplay more rewarding. However, it’s important to note that rewards are not granted after every level-up but are given periodically. When a new level is reached, rewards are automatically added to the player’s account and can be claimed from the rewards section.

A unique feature of the CasinoAndFriends loyalty program is the inclusion of Golden Chips, which are special bonus chips awarded in certain Playtech Live table games. These chips can be used for betting like normal chips, adding extra fun to the live gaming action. Players can find these Golden Chips in their Rewards section or in the Daily Picks section, either for free or with a deposit.

The program does not specify explicit entry requirements, making it accessible to all players based on their activity. To maximise the program’s benefits, players are encouraged to regularly play games and monitor their progress, taking advantage of rewards and Golden Chips whenever available.

The loyalty program at CasinoAndFriends is well-conceived, with a clear focus on player activity and consistent progression. The program is boosted by unique elements like Golden Chips, although the infrequency of rewards at every level might be a slight drawback for some players. Considering its structure and the promotions it offers, CasinoAndFriends’ loyalty program receives a score of 4 out of 5, reflecting its effectiveness in rewarding player loyalty with room for more frequent rewards or additional features.

CasinoAndFriends Games

The CasinoAndFriends game lobby presents players with a selection of titles that, while accessible via a somewhat outdated interface, still cover a wide range of gaming preferences. While the lack of filtering options might initially seem like a hurdle, the presence of a search function partially offsets this by allowing direct navigation to favoured games. The interface’s shortcomings, including occasional bugs, may detract from the user experience. Yet, the availability of essential game details through an ‘i’ button does provide players with useful information such as the game provider and number of lines, though it notably omits RTP data.

Game Facts Table:

Game Type Quantity Most Popular Game
Slots 800+ Big Bass Bonanza
Jackpots 8 Fluffy Mega Jackpot
Roulette 90+ 20p Roulette
Card & Table Games 10+ Lightning Baccarat
Video Poker 15+ Video Poker
Live Games 300+ Mega Wheel

CasinoAndFriends does not offer a demo mode, which might limit players who prefer to try games without financial commitment. The game array includes a variety of Slots, encompassing classic, mega-ways, and jackpot options, Roulette, Card Games such as Blackjack and Baccarat, Video Poker, and Live Games that bring the casino atmosphere to the screen. These games come from various respected providers, ensuring quality and fair play, including Blueprint, BGT, NetEnt and Evolution.

Unfortunately, CasinoAndFriends does not provide RTP information readily on their website, which is a significant omission as RTP can be a deciding factor for players in selecting games. The lack of a demo mode further compounds this, as it restricts players from getting a feel for the game before playing with real funds.

Slots

CasinoAndFriends boasts a rich portfolio of over 800 slot games, offering an assortment for every type of slot enthusiast. The collection ranges from timeless classics to the latest high-definition video slots. While specific RTP (Return to Player) information isn’t prominently displayed on the site, existing players know that such statistics can be a vital part of strategy and selection.

Here is a table showcasing a selection of slots with their respective providers:

Slot Game Provider RTP
Book of Books Peter and Sons 96.10%
Starburst NetEnt 96.09%
Bonanza Megaways Big Time Gaming 96.00%
Fruit Party Pragmatic Play 95.84%
Energy Coins Playson 95.74%
Big Bass Bonanza Pragmatic Play 95.67%
Gates of Olympus Pragmatic Play 95.51%
Legacy of Dead Play’n GO 94.51%
Rise of Merlin Play’n GO 94.51%
Book of Dead Play’n GO 94.25%
Pirots ELK Studios 94.00%

Jackpots

At CasinoAndFriends, the jackpot slot selection is concise, featuring only 8 games. This modest assortment may seem limited when compared to other online casino websites that boast a larger variety of jackpot options. However, the available titles still hold the potential and include popular games that have established a following.

Check out the list of the jackpot titles at the casino:

Jackpot Slot Provider RTP
Fluffy Mega Jackpot Eyecon 99.90%
Rainbow Riches Pots of Gold Barcrest Games 96.40%
Snake Arena Relax Gaming 96.25%
Age of the Gods God of Storms Playtech 96.14%
Temple Tumble 2 Relax Gaming 94.80%
Piggies and the Bank Blueprint Gaming 93.50%
Deal or No Deal The Big Hit Blueprint Gaming 92.50%
Age Of The Gods Keno Playtech 91.58%

Roulette Games

At CasinoAndFriends, roulette fans are treated to a solid array of over 90 games, striking a balance between classic and contemporary variations of the iconic wheel.

You can familiarise yourself with the most popular roulette titles in the table below:

Roulette Game Provider RTP
Quantum Roulette Playtech 97.31%
20p Roulette Inspired Gaming 97.30%
Speed Auto Roulette Pragmatic Play 97.30%
Multifire Roulette Switch Studios 97.30%
Red Door Roulette Evolution Gaming 97.30%
European Roulette Pro Special GVG 97.30%
French Roulette Pro GVG 97.30%
Bucharest Roulette Evolution Gaming 97.30%
PowerUp Roulette Pragmatic Play 96.20%
American Roulette Edict 94.74%

Card and Table Games

CasinoAndFriends’ selection of card and table games may seem limited, with just over 10 offerings, but the available titles are curated to appeal to players who appreciate live gameplay. The casino provides a mix of baccarat and dice games and a handful of card game variations. Notably, the selection is specific to live games, which means players can enjoy the social aspect of interacting with dealers and other players.

Here’s an overview of the card and table games available:

Game Provider RTP
First Person Craps Evolution Gaming 99.17%
Baccarat First Person Evolution Gaming 98.95%
Lightning Baccarat Evolution Gaming 98.94%
Prosperity Tree Baccarat Evolution Gaming 98.89%
Tropical Stud Poker Edict 97.44%
Who Wants To Be A Millionaire Roulette Live Playtech 97.29%
Dead or Alive Saloon Live Evolution Gaming 97.02%
Side Bet City Evolution Gaming 96.69%
Dragon Tiger First Person Evolution Gaming 96.27%
Football Studio First Person Evolution Gaming 96.27%

Video Poker

CasinoAndFriends offers a collection of over 15 video poker games, appealing to fans of this strategic and skill-based category. The assortment includes a range of traditional and modern variants, each providing a unique take on the classic poker experience.

Here’s a table featuring some of the video poker games available, along with their providers:

Video Poker Game Provider RTP
Video Poker Evolution Gaming 99.54%
Aces & Faces 1H GVG 98.50%
Aces & Faces 3H GVG 98.50%
Joker Poker 1H GVG 98.47%
Joker Poker 3H GVG 98.07%
Deuces Wild 3H GVG 97.69%
Deuces Wild 3H GVG 97.69%
Jacks or Better 3H GVG 97.09%
2 Ways Royal GVG 97.02%
2 Ways Royal 3H GVG 97.02%

Live Games

CasinoAndFriends offers an expansive live gaming section with over 300 games, showcasing various live dealer experiences. The live games range across multiple categories, including Blackjack, Roulette, Poker, Game Shows, Dice Games, and Baccarat, each delivered with the high-quality streaming and interactive features that live gaming fans expect.

Here’s a glimpse into some of the live games available, with a focus on their type and providers:

Live Game Provider RTP
Speed Blackjack Evolution Gaming 99.29%
Speed Baccarat Pragmatic Play 98.94%
Power Blackjack Evolution Gaming 98.80%
Blaze Roulette Authentic Gaming 97.30%
Lightning Roulette Evolution Gaming 97.30%
SicBo Deluxe Playtech 97.22%
Super Sic Bo Evolution Gaming 97.22%
Mega Wheel Pragmatic Play 96.50%
Sweet Bonanza Candyland Pragmatic Play 96.48%
Crazy Coin Flip Evolution Gaming 96.05%

CasinoAndFriends offers an extensive gaming library, including over 300 live games and more than 800 slots, appealing well to various player tastes. However, its outdated interface, lack of filtering options, and insufficient game information, such as RTP, slightly mar the user satisfaction. Despite these drawbacks, the variety and quality of games are commendable. Thus, CasinoAndFriends achieves a combined rating of 3.5 out of 5, marking it as a casino with potential that would benefit from UI improvements.

CasinoAndFriends Mobile Version

CasinoAndFriends offers a mobile performance that’s accessible across a variety of operating systems, including iOS and Android. The casino has optimised its website for mobile devices, ensuring players can play games on smartphones and tablets. However, it’s important to note that not all games may be optimised for mobile play, which could affect the gameplay on smaller screens.

One notable aspect of CasinoAndFriends’ mobile offering is the absence of dedicated apps for both Android and iOS platforms. Players rely solely on the mobile version of the website for on-the-go gaming. While the website version is solid and functions well across different devices, the mobile interface, similar to its desktop counterpart, feels somewhat outdated. This may impact overall user satisfaction, particularly for players accustomed to more modern and sleek app interfaces.

Here’s a brief overview of the mobile offering:

Feature Availability
iOS Compatibility Yes (Web-based)
Android Compatibility Yes (Web-based)
Dedicated Mobile App No
Mobile-Optimized Website Yes

The mobile performance at CasinoAndFriends is functional but lacks the polish of a dedicated mobile app. The website’s compatibility with different operating systems is a plus, ensuring accessibility for a wide range of mobile users. However, the outdated interface on mobile devices and the absence of a dedicated app might detract from the overall experience, particularly in terms of ease of use and visual appeal. Considering these factors, CasinoAndFriends’ mobile offering earns a score of 3 out of 5.

Deposit Methods

CasinoAndFriends offers a selection of deposit methods designed to appeal to the needs of its players. However, while the casino provides some of the most commonly used payment options, the variety of e-wallets and alternative payment methods is somewhat limited. Expanding this range to include more e-wallets could further improve the convenience and appeal of the casino’s banking options.

The minimum deposit at CasinoAndFriends is set at £10, which is a standard amount in the online gaming industry. Notably, the casino guarantees that all transactions are free of additional fees and processes deposits instantly, allowing players to partake in gameplay without delay.

While the existing payment options are efficient and widely accepted, including more e-wallets and digital payment methods could appeal to a broader spectrum of players. E-wallets are favoured for their quick transaction times and added security features, and their inclusion could significantly improve the casino’s payment system.

Below is a table categorising the payment methods available at CasinoAndFriends, highlighting commission fees and deposit processing speed:

Payment Method Commission Fee Deposit Processing Time
Visa No Fee Instant
Mastercard No Fee Instant
PayPal No Fee Instant
Paysafecard No Fee Instant
Apple Pay No Fee Instant
Wire Transfer No Fee Instant

While CasinoAndFriends offers a functional and efficient deposit system with no additional fees and instant processing, the range of payment methods could be expanded to include more e-wallet options. This expansion would pander to a bigger audience and improve overall convenience. Given the current state of its payment methods, CasinoAndFriends earns a score of 4 out of 5.

Withdrawal Options at CasinoAndFriends

CasinoAndFriends provides its players with several withdrawal methods, although the range could benefit from expansion, particularly in the inclusion of more e-wallet options. The current selection, while serviceable, might not appeal to all player preferences, especially those who rely on a wider variety of e-wallet services.

CasinoAndFriends’s withdrawal system includes a minimum withdrawal limit of £20, which aligns with industry standards. Notably, the casino imposes a surcharge on wire transfers for amounts below £500, with a £10 fee applied. For other methods, including card transactions and most online wallets, no additional charges are levied, making these methods more attractive for players seeking cost-effective withdrawal options.

Here is a comprehensive table of withdrawal methods detailing the options available, associated fees, and general processing times:

Withdrawal Method Associated Fee Processing Time
Visa No Charge
Mastercard No Charge
Paysafecard No Charge
PayPal No Charge
Apple Pay No Charge
Wire Transfer £10.00 (<£500)

When withdrawing funds, players are advised to log into their account, navigate to the withdrawal section, select their preferred method, specify the withdrawal amount, and follow the instructions to complete the process. Players should also be aware of any pending time the casino applies, which can affect the overall duration for receiving funds.

CasinoAndFriends’s withdrawal system is efficient regarding the options provided but leaves room for improvement in terms of variety and convenience. Adding more e-wallet options could significantly improve the flexibility and appeal of the casino’s banking services. Considering these factors, CasinoAndFriends earns 3 out of 5 for its withdrawal methods and limits.

Customer Support at CasinoAndFriends

CasinoAndFriends has established a customer support system to guarantee its players a simple and satisfactory service. The primary contact mode is through email, where players can send their queries to [email protected]. This method is particularly useful for detailed inquiries or issues that may require the attachment of documents. While email support is available 24/7, response times can vary based on the complexity of the query and the volume of incoming requests.

Here is a table summarising the customer support options at CasinoAndFriends:

Support Method Availability Average Response Time
Email All users Prompt
Live Chat Registered users only Quick
FAQ Yes N/A

For immediate assistance, CasinoAndFriends offers live chat support. This feature is particularly valuable for quick queries or real-time problem resolution. However, it’s important to note that live chat support isn’t available around the clock, which may limit its accessibility at certain times. During my interaction, the chat responded promptly and effectively to concerns, showcasing the efficiency of this service.

Phone support is another available option, providing a direct line for players who prefer verbal communication for their urgent issues. While the response time for phone support is typically quick, the specific operational hours for this service are not detailed.

A notable aspect of the support process at CasinoAndFriends is the FAQ section. However, accessing this section can be challenging due to the website’s laggy performance, which could hinder players from finding quick answers to common queries. This technical issue may drive more users to rely on direct support channels like email and live chat.

In testing the support system at CasinoAndFriends, I reached out with some questions via their live chat feature. The response was prompt and helpful, addressing my concerns effectively. This highlighted the efficiency of the live chat service, despite its limited hours of availability.

While CasinoAndFriends provides robust support options, there is room for improvement in accessibility and website performance. Considering these aspects, I would rate their customer support system at 4 out of 5. The casino excels in responsive and effective communication through live chat and email, but improving the website’s performance and extending live chat availability could further improve the player support quality.

KYC at CasinoAndFriends

CasinoAndFriends adheres to strict Know Your Customer (KYC) procedures, which are essential for ensuring a secure and compliant online gaming environment. The verification process at CasinoAndFriends is comprehensive and requires players to provide specific documentation for identity verification and source of funds confirmation.

Required Documentation for Verification:

  • Personal Identification: Players must submit valid ID documents, such as an ID card or passport. This is to verify the identity of the account holder.
  • Proof of Payment Method: A Letter of Authority form is required, duly completed and signed by both the account holder and the payment method holder. This confirms the legitimacy of the payment method used for deposits and withdrawals.
  • Source of Funds: Players need to provide evidence of their source of funds. This is a critical step to guarantee compliance with anti-money laundering regulations.

Verification Terms and Process:

  • Verification Before Transactions: Verification is necessary before any deposit or withdrawal transaction. This is in line with section 7.5 of the casino’s policy.
  • Player Responsibility: The responsibility to provide proof of authorisation for transactions rests with the player. Failure to furnish the necessary documents can lead to further restrictions on the account.
  • Timeframe: The casino does not explicitly state the timeframe for verification. However, players should expect this process to take some time as thorough checks are conducted.

Steps to Follow for Verification:

  1. Gather Documents: Collect all necessary documents – ID, Letter of Authority, and proof of source of funds.
  2. Submit Documentation: Forward these documents to the casino through the designated channel, typically via an email or a submission form on the casino’s website.
  3. Wait for Confirmation: After submission, wait for the casino to confirm the completion of the verification process.

If players encounter issues such as delays in verification or non-receipt of confirmation, they should contact the casino’s support team. It’s advisable to keep digital copies of all submitted documents for future reference or in case of queries.

Based on the information provided, CasinoAndFriends’s KYC procedure is thorough and aligns with industry standards for player security and regulatory compliance. The requirement for a Letter of Authority is particularly noteworthy, as it adds an extra layer of security for payment methods. However, the lack of a specified timeframe for verification and the onus on the player to provide detailed proof may be seen as potential inconvenience areas.

What the Players Are Saying About CasinoAndFriends

Casino Guru

The player feedback on CasinoGuru for CasinoAndFriends paints a largely positive picture. Many users appreciate the extensive game variety and the appealing design of the casino, with the availability of bonuses like free spins adding to the gameplay. The first deposit bonus, noted for its low wagering requirements, and the swift withdrawal processes are particular highlights, suggesting efficiency in financial transactions.

However, some players express mixed feelings, particularly regarding the quality of no-deposit sign-up bonuses and disappointment in quick deposit losses. Despite these concerns, the effective customer support and user-friendly website layout have left a positive impression on many.

Efficient withdrawal processes, especially for e-wallet transactions, and fair wagering requirements on bonuses stand out as major positives. The casino’s ability to offer a hassle-free financial process is a strong point in its favour.

CasinoAndFriends is well-regarded for its game selection, efficient financial dealings, and responsive customer service. While there is room for improvement in bonus offerings, overall player satisfaction remains predominantly positive.

Final Words

Reflecting on my experience with CasinoAndFriends, it’s evident that this casino offers a blend of strong points and areas ripe for improvement. Its extensive game selection, particularly the vast array of over 800 slot games and the indulging live gaming section, certainly panders to many player interests. The quality of live gaming, bolstered by high-definition streaming and a solid selection of games, is a definite highlight for those seeking real-time casino interaction.

However, the casino’s interface, both on desktop and mobile versions, needs to meet current standards. It lacks modern refinement and user-friendly navigation, particularly regarding game filtering and the absence of demo modes. On the customer support front, while the service is efficient and the live chat is notably responsive, the limited availability and the challenges in accessing the FAQ section due to website performance issues could be improved.

The KYC process at CasinoAndFriends is comprehensive, ensuring security and regulatory adherence, but the documentation requirements are extensive from a player’s perspective. On a positive note, the absence of fees on most payment methods is a significant advantage, adding to the casino’s appeal by making transactions more cost-effective for players.

CasinoAndFriends is apt for players who value various games and quality live gaming sessions. However, those who prioritise a modern, user-friendly interface and comprehensive customer support may find it lacking in some aspects. Considering all factors, my rating for CasinoAndFriends is 3.6 out of 5. For those interested in exploring what CasinoAndFriends offers, visit their website to discover the selection of games and start playing. Remember to review the terms and conditions, and always play responsibly.

Overall Rating

How we rank 3.6
First Impression 3.0
License and Security 5.0
Bonuses & Special Offers 3.0
Loyalty Program 4.0
Variety of Games 3.5
Mobile Gaming Experience 3.0
Payment Options 3.5
Customer Care 4.0
Jamie Wall
Jamie Wall Casino Analyst

FAQ

I cannot cancel my withdrawal at CasinoAndFriends, what should I do?

As per regulation, cancelling withdrawals is no longer available at CasinoAndFriends. Once a withdrawal request is made, it has to be processed completely before a new one can be requested. This measure is in place to guarantee compliance with regulatory standards and to improve security.

How long does it take for my CasinoAndFriends account to be verified?

The verification process at CasinoAndFriends is typically swift. CasinoAndFriends team aim to check documents in less than 12 hours. However, it may take up to 48 hours in cases requiring extra verification.

Where can I see my game history at CasinoAndFriends?

Your game history, including Game History/Session ID, is accessible through the ‘Cashier’ section in the side menu. Navigate to ‘Play History’ to view this information. Your Game ID and Session ID are also displayed in the Game Window during play.

Why didn't I receive a reward for claiming my bonus at CasinoAndFriends?

To be eligible for bonus rewards, make sure you deposit through the Daily Pick or use the required bonus code. If you have an exclusive offer, the reward will be credited to your account upon claiming it from the ‘Rewards’ section. If the reward is inaccessible or your account hasn’t been credited, please contact Customer Support for assistance.

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