Bally Casino UK

Licensing and Security at Bally Casino

Bally Casino, managed by Gamesys Operations Limited, is recognised for its licenses from esteemed authorities. Specifically, they hold a license from the Gambling Commission in Great Britain under account number 38905, which covers the Bingo, Casino, and Real Event Betting sectors. They are also licensed by the Government of Gibraltar, as evidenced by their association with the Gibraltar Gambling Commissioner (RGL No. 46).

License information:

Bally Casino has implemented several protective measures in its commitment to safeguarding players. They have integrated services like FOSI and Net Nanny for the protection of minors. In addiction prevention, they offer a range of tools, from Deposit Limits and Session Reminders to Account Cool Off and Account Self Exclusion options, empowering players to manage their gaming habits effectively.

To promote responsible gambling, Bally Casino has forged alliances with leading organisations such as GamCare, Gamban, GAMSTOP, Gambling Therapy, and Gamblers Anonymous. These partnerships underline the casino’s unwavering dedication to fostering a responsible gaming environment.

On the security front, Bally Casino prioritises the safety of its users’ data. Using 128-bit SSL encryption, they guarantee that sensitive personal and financial information is shielded from potential online breaches.

Security aspect information:

Expert's Rating

License and Security 5.0

Given the comprehensive licensing, advanced security infrastructure, and proactive player protection measures, Bally Casino’s efforts in these domains merit a 5 out of 5 rating.

Jamie Wall Casino Analyst

Bally Casino Registration and Account Confirmation

Registering and confirming your account at Bally Casino is a straightforward process designed for user convenience. Here’s a step-by-step guide:

Visit the Website

Go to the official Bally Casino website from your preferred browser.

Find the Join Now Button

Typically located at the top right corner of the homepage.

Fill in the Registration Form

Enter all the required details, including your name, date of birth, address, email, and phone number.

Set a Username and Password

Choose a unique username (your Bally Casino login) and a strong password to guarantee the security of your account.

Agree to the T&Cs

Before completing the registration, you’ll be prompted to read and accept Bally Casino’s terms and conditions.

Complete Registration

Once all details are entered, click on the Register button.

Email Confirmation

Shortly after registration, you should receive a confirmation email. Click on the link provided in this email to verify your address and activate your account.

Account Verification

Bally Casino may ask for documentation (like a copy of your ID or a utility bill) to confirm your identity for security and regulatory reasons. Follow the on-screen instructions or the guidelines in the email to submit these documents.

Begin Playing

Once your account is verified, you can deposit funds and enjoy the games.

Slots Welcome Offer

Bally Casino’s Slots Welcome Promotion is alluring for players who favour slot games. Players who play £10 are rewarded with 30 free spins on Secrets of the Phoenix Megaways. Players must first opt into this promotion by choosing the Free Spins offer before their initial deposit to benefit from it. You will also need to make a minimum wager of £10 in cash on any preferred game. An important note for players is that they are given a 30-day window from their first deposit to utilise the free spins. A highlight of this offer is that no wagering requirements are attached to the Free Spins. Moreover, these spins are immediately available once you fulfil all the requirements!

Live Games Bonus

Live table games, especially Blackjack, have a dedicated promotion. By staking £50 on Live Blackjack, players can earn a £10 Cashback. To partake in this offer, players must employ the “SIGNATURE” promotional code provided by Bally Casino. Following this, a deposit of at least £10 should be made within 7 days of registering. The next step is to wager, at minimum, £50 in cash on Signature Blackjack. Similar to the slots offer, a 30-day duration from the initial deposit is provided to players to satisfy the set requirements. Should they fail to do so, the Cashback offer will become void.

Daily Free Games

A notable promotion Bally Casino offers is the Daily Free Games. Accessible only to members with a minimum of £10 lifetime deposit, these promo games can be indulged in once a day with a limit of one game each week. When players participate in the game, they pick six squares from a 10×9 grid, revealing symbols. The potential prizes range from withdrawable cash up to £750, which expires within 30 days, to free spins that can be used on specific slot games and last up to 90 days. Notably, on the last day of every month, each Daily Free Game boasts a special monthly free game. But players must remember that any won Bally Casino free spins must be used within 30 days, or they will be forfeited.

Box Bonanza

Players who continue associating with Bally Casino might stumble upon the Box Bonanza. This reward offers the chance to win a cash prize. Upon seeing three big boxes under ‘Your Offers’, players can select a box to reveal its contents. There are no wagering requirements for funds acquired through Box Bonanza. But it’s pivotal to note that the amounts are random, even amounting to £0.00, emphasising the unpredictability of the game.

Refer a Friend Scheme

Bally Casino also presents a referral system. By inviting someone to join the casino, current members can earn a £20 bonus. Referrals are simple: players can generate a link to share with friends, or the referred individual can input the existing player’s username or email during registration. For the referrer to get their bonus, the referred individual must deposit a minimum of £10 and fulfil specific wagering requirements on the site. Interestingly, the bonus sum varies depending on the game type, with each game having a different contribution percentage towards the wager. The maximum bonus through referrals can sum up to £100.

Wagering Requirement Table for Refer a Friend:

Game Type	Percentage Towards Wager	Total Amount to Wager
Bingo	100%	£40
Poker	20%	£200
Slots	5%	£800
Casino (excluding Blackjack)	2.5%	£1600
Blackjack	0%	N/A

Other Timed Deals

At Bally Casino, besides the usual promotions, players can also participate in various tournaments. Specifically designed for those who want to taste the delight of live competition, these tournaments can be found in the Poker lobby. Players can access detailed information by selecting the relevant tournament, including its description, buy-in requirements, the prize pool on offer, the total number of registered participants, and the current blinds. Currently, these tournaments are exclusively for live games, providing dynamic gameplay for participants.

From time to time, Bally Casino also rolls out other timed deals, including Sharepots, more Free Spin Deals, and Cashback Offers. With Sharepots, players can gain a share from a specific cash pot by wagering the amount mentioned in the promotion. On the other hand, Cashback offers provide a safety net, allowing players to regain some of their losses after wagering on designated games.

Bally Casino No Deposit Bonus

Currently, Bally UK Casino doesn’t feature a no deposit bonus in its promotions. These bonuses are typically appreciated because they offer newcomers a chance to sample the casino’s offerings without depositing funds first. To keep up with the latest from Bally Casino, signing up for their email alerts is a smart move.

Instead, players can delve into the available Welcome Offers or participate in the Daily Free Games to maximise their time at Bally Casino.

Expert's Rating

Bonuses & Special Offers 4.6

Bally Casino provides a decent selection of bonuses for its players. The deals appeal to different kinds of players, and the terms are mostly reasonable. However, there’s room for growth. Adding more features like match bonuses and tournaments would elevate their satisfaction. Right now, the offerings aren’t as extensive as some might hope. Considering the current bonus landscape at Bally Casino, our rating stands at 4.6 out of 5.

Jamie Wall Casino Analyst

Bally Casino vs MrQ vs Betfred

Bally Casino

4.0

Bonus30 Wager-Free Spins

Min. deposit£10

Wag. req. (bonus)-

Wag. req. (spins)0x

Play

T&Cs Apply

#Ad, 18+, BeGambleAware | New members only, must opt in. Min £10 deposit & wager. 30-day expiry from depos...it. 18+. Free Spins: on Secrets of the Phoenix Megaways. Spins value: 20p each. Game availability & restrictions apply. Full Bonus T&C

MrQ Casino

4.9

Bonus35 Wager-Free Spins

Min. depositNo Deposit

Wag. req. (bonus)-

Wag. req. (spins)0x

Play

T&Cs Apply

#Ad, 18+, BeGambleAware | First 5 spins: Players who have successfully completed age verification will be ...credited 5 Free Spins on Starburst 10p per spin, no deposit required, no wagering requirements. Subsequent 30 spins: Min deposit & spend £10. Max 30 spins on Starburst at 10p per spin. Spins credited upon spend of £10. Full Bonus T&C

Betfred Casino

4.6

Bonus100 No-Wager FS

Min. deposit£10

Wag. req. (bonus)0x

Wag. req. (spins)0x

Play

T&Cs Apply

#Ad, 18+, BeGambleAware | New customers only. Register with code GAMES100. Deposit and stake £10 or more, ...within 7 days, on Slots at Betfred Games to receive 100 Free Spins on selected titles. Free Spins credited within 48 hours. Free Spins are valid for 7 days. E-Wallet & Card restrictions apply. SMS validation may be required. Full Bonus T&C

Bally Casino Loyalty Program

The Plus Scheme is Bally Casino’s attempt at a loyalty program. Selected members can receive benefits such as exclusive Plus promotions, inclusion in monthly Cash Drops, and the potential to win seasonal gifts. Yet, the specifics surrounding its operation and benefits remain enigmatic.

Bally Casino does not offer clarity on the exact benchmarks to become a member of the Plus Scheme. They maintain that they want players to qualify through their gameplay without chasing predefined targets. An internal team, the Plus Team, reviews accounts periodically to decide on membership based on undisclosed parameters. Those deemed worthy are then contacted either via email or phone.

For players looking to join the scheme, it’s essential to be subscribed to Bally Casino’s email list. This guarantees they won’t miss out on any communications, invitations, or updates related to the Plus Scheme.

The rewards under the Plus Scheme remain ambiguous. While Bally Casino emphasises have funing the gameplay, the vague nature of the benefits can be a point of contention for many. When rewards are due, they are added to a member’s account, but again, without a clear indication of what these rewards entail.

Birthday Rewards

An additional perk is the Birthday Rewards. However, there’s no guarantee that every member will receive one. Bally Casino states they strive to wish all members happy on their birthdays, but tangible rewards are given only to a select few. Those fortunate enough will be informed via email and will see a notification upon logging in.

Expert's Rating

Loyalty Program 2.5

The Plus Scheme from Bally Casino takes a novel approach, emphasising discretion over transparency. However, for many players, the lack of clarity and defined benefits can be less than appealing. The unpredictable nature of the rewards might not resonate with players who appreciate clear structures and tangible benefits in a loyalty program. Considering the ambiguity and potential for missed expectations, the Plus Scheme rates a 2.5 out of 5.

Jamie Wall Casino Analyst

Bally Casino Deposit Methods

Bally Casino provides a selection of deposit methods, albeit a limited range, pandering mainly to traditional card users and embracing contemporary mobile payment options. All methods have a minimum deposit requirement of £10. The maximum deposit varies between methods, ranging from £5,000 to £10,000. Additionally, every new player is subject to a daily Deposit Limit, which runs every 24 hours from when their account is activated. This guarantees responsible gaming practices are upheld from the outset.

Here’s a detailed breakdown of the deposit methods:

Expert's Rating

Deposit Methods 3.0

While Bally Casino offers an efficient and instant deposit process without any added commission, the limited variety of deposit methods is noteworthy. This restricted array might not pander to everyone’s needs, especially those who prefer alternative online payment methods. Considering the limited deposit options but efficient processing, we’d rate the deposit methods at Bally Casino a 3 out of 5. It’s clear that there’s room for improvement, and it would be beneficial for the casino to consider broadening its deposit options in the future to accommodate a larger spectrum of players.

Jamie Wall Casino Analyst

Bally Casino Withdrawal Methods

Bally Casino prioritises secure and efficient transactions, presenting a range of withdrawal methods designed for players to access their winnings conveniently. While the casino’s dedication to security is commendable, the selection of withdrawal options might seem somewhat limited for certain preferences.

Bally Casino’s withdrawal threshold is set at a minimum of £10. Players must also note the casino’s “Closed Loop” policy, which was implemented as a security measure. This policy stipulates that players must use the same withdrawal method as they did for their most recent deposit.

Here’s a clear breakdown of the available withdrawal methods:

Bally Casino employs a brief verification period, commonly called the pending time, before processing withdrawals to guarantee accuracy and safety. Following this period, the casino guarantees that players will receive their funds promptly, typically within four days of their withdrawal request, guaranteeing a slick and trustworthy transaction process.

Expert's Rating

Withdrawal Methods 3.0

Bally Casino’s withdrawal process is commendable for its reliability and lack of commission fees. The efficiency of receiving funds in less than four days post-verification is positive. However, the limited scope of withdrawal methods, combined with the “Closed Loop” policy, may deter some players seeking greater flexibility. Bally Casino’s withdrawal services would merit 3 out of 5 stars on the scale. The system works flawlessly, but expanding the range of withdrawal methods could significantly improve user satisfaction.

Jamie Wall Casino Analyst

Bally Casino Customer Service

Bally Casino is committed to securing proper help for players by offering extensive and readily available customer service. The casino understands the varied issues players might face, such as technical glitches, queries about promotion rewards, or even account access troubles.

Below is a breakdown of Bally Casino’s customer service offerings:

At Bally Casino, finding help is simple. If you’ve got a question, the Help Centre is your first stop – it’s full of articles that cover most issues you might run into.

Need to talk to someone right away? Just click the Live Chat icon at the bottom right of the screen. The team is there 24/7, and they usually get back to you within a minute – though it can take a little longer when they’re really busy. You won’t find it immediately on the main page; you’ll have to look under the casino tabs.

Even though they’ve stopped offering phone support, you’re not out of options if the chat isn’t your thing. If you prefer to get support via email, just hit the “Email Us” button. Through there, you can fill out a form to ask for a callback.

Expert's Rating

Customer Care 4.0

Bally Casino has a solid support system. Live Chat and the callback option mean you can get help quickly, even without a direct phone line. Overall, their customer service is pretty good – we’d give it a 4 out of 5.

Jamie Wall Casino Analyst

iPhone Apps

For iPhone users, Bally Casino provides two distinct applications. One app is exclusively designed for the casino, allowing players to delve deep into various games. The other iPhone casino app is a specialised ‘Rewards’ app, aiming to keep players abreast of the latest promotions, bonuses, and loyalty points.

iOS casino app overview:

Android App

The Bally Casino Android app offers casino games and access to the betting sector. With intuitive navigation and swift load times, it’s designed to offer a persistent experience on the Android casino.

Android casino app overview:

Bally Casino has displayed its dedication to delivering splendid mobile performance. The well-optimized website and well-structured apps make it a favourite among players prioritising on-the-go gaming. However, while the unique apps for iPhone offer specific functionalities, an integrated solution might improve user satisfaction further.

Expert's Rating

Mobile Gaming Experience 5.0

Given the extensive mobile capabilities with a hint of room for advancement, Bally Casino’s mobile performance earns a 5 out of 5 rating. It stands tall among the best mobile casinos, with a small window to improve the iOS app segmentation.

Jamie Wall Casino Analyst

At Bally Casino, the focus is on delivering high-quality slots rather than inundating players with countless choices. While they offer just over 900 slot games, which might be considered a modest selection compared to other UK online casinos, each game is thoughtfully curated to guarantee premium gameplay.

Here’s a compilation of some of the top slot games at Bally Casino, based on their RTP, accompanied by their respective providers:

Reel Rush

RTP 97.0%

Max win x 1000

Fishin’ Frenzy

RTP 96.12%

Max win x 2000

Big Bass Bonanza

RTP 96.71%

Max win x 2100

7S Deluxe

RTP 96.14%

Max win x 1250

Starburst

RTP 96.1%

Max win x 50000

Wolf Gold

RTP 96.0%

Max win x 5000.00

The Goonies Return

RTP 96%

Max win x 50000

Fishin Frenzy The Big Catch

RTP 95.32%

Max win x 50000

Live Games

Bally Casino’s live section might be concise, but it brings the essence of the classic casino atmosphere into online sector. Spanning across game categories such as Live Roulette, Blackjack, Live Poker and innovative Game Shows, this selection is dedicated to providing players with an authentic and intimate gaming atmosphere. While hosting just over 15 titles, Bally Casino emphasises the quality and attraction of a more crafted collection.

Here’s a showcase of some of the top live games at Bally Casino based on their RTP, along with their providers:

Table Games

Bally Casino offers a humble assembly of table games, covering essential categories such as Roulette, Blackjack, Scratchcards, and Sic Bo. With just over 10 titles, one might expect a more expansive library, especially when competitors are expanding their portfolios. However, Bally Casino has made sure that what they lack in quantity, they compensate for in quality, focusing on high RTP games and those from trusted providers.

Here’s a list of popular table games available at Bally Casino, showcasing their RTP and respective providers:

Slingo Games

At Bally Casino, you’ll find that the Slingo game selection is pretty limited – there are only five Slingo games to play. Slingo is a cool mix of slots and bingo that’s gotten really popular lately, so it’s a bit of a surprise that there aren’t more options here.

Below are the Slingo games featured at Bally Casino, accompanied by their RTP and provider details:

Free Games at Bally Casino

Bally Casino lets you try some games for free, so you can have fun without betting real money. But remember, there are only four free games to choose from, which might feel limiting if you’re used to more options. You have to deposit at least £10 to start playing these free games.

Here’s a list of some of the free games available at Bally Casino:

• Daily Paper
• Doubly Bubbly
• Rainbow Riches Daily Rainbows
• Search for the Phoenix

Expert's Rating

Variety of Games 3.9

Bally Casino’s interface is undeniably user-friendly and offers detailed game information, a commendable feature. However, its game variety feels limited, with the selection in Live and Table Games being particularly narrow. The absence of advanced filtering options further amplifies this drawback, making game discovery more challenging for players. While some players might find the casino adequate for casual play, those seeking varied gameplay may be left wanting more. Factoring in these aspects, Bally Casino’s overall rating stands at 3.9/5.

Jamie Wall Casino Analyst

What the Players Are Saying About Bally Casino UK

Trust Pilot

The overall sentiment from the five reviews on TrustPilot about Bally Casino is predominantly negative, resulting in a modest 2.5 rating. A recurring theme in the feedback revolves around the transition from Megaways to Bally Casino, which many users feel has led to a decline in the quality of their gameplay. Some common complaints are a perceived reduction in the frequency and value of payouts and the feeling that wins are now less frequent than before.

Additionally, there are concerns regarding the withdrawal process, with users highlighting slow customer service and delays in receiving their money. While one reviewer hopes for an improved experience in the future, the majority seem inclined to look elsewhere for their online gaming needs.

Bally Casino is facing challenges with user satisfaction following its transition from Megaways Casino. Issues with payouts, the withdrawal process, and customer service have been highlighted. Prospective players should consider these reviews before participating in the casino action.

Casino Guru

Based on the reviews from Casino Guru, players have mixed feelings about Bally Casino, in stark contrast to the high 9.1/10 rating given by the Casino Guru team.

A review points out technical problems in the casino, specifically frequent errors in slots and table games. The player felt ignored by Bally Bet’s support, who blamed a specific game provider. The lack of effort from the casino to solve these issues increased the user’s dissatisfaction.

Another review delves into issues with the withdrawal process. Initially having a flawless process, the user encountered multiple obstacles in retrieving their winnings. They had to deal with various agents, leading to a tense situation where their account was nearly unfairly terminated. Although they finally received their funds, the process was tainted by rude interactions, possible misrepresentation by the support team, and overall mistrust.

Despite Bally Casino’s high rating from the Casino Guru team, player reviews paint a troubling picture. The main concerns are technical glitches, a difficult withdrawal process, and doubts about customer service’s integrity and efficiency. Issues with money withdrawal greatly affect players’ trust in an online casino. Although some players may have positively interacted with Bally Casino, potential users must be aware and cautious before partaking in the casino.