Name: 21 Prive Casino Review
Item: 21 Prive Casino
Rating: 4.0

Table of Content

General Infomation about the Brand
Licences and General Security
Initial Opinions
Top-Up Variety and Limits
Promo Selection
Game Selection
Cash Out Process
Customer Service
The Verdict

General Infomation about the Brand

Launched in 2014, 21 Prive Casino is one of the older sites in the White Hat Gaming group. That gives it a bit more weight since it has had time to build trust and quite a track record for itself.

21 Prive shares the same back-end setup as Slot Planet and Spin Station, so parts of verification, deposits, and cashouts work in much the same way across all of them. Not everything is the same, though, as visually, 21 Prive is very much reminiscent of its age.

Parent Company Name	White Hat Gaming Limited
Website	21prive.com
Head Office	85 St John Street, Valletta, VLT1165, Malta
CEO	Phillip Gelvan
Company size/Employees	2k+ employees

The Company Behind 21 Prive Casino

White Hat Gaming is also listed as a Silver donor to BetBlocker, which adds one more useful point when you look at the group as a whole. There are no legal issues tied to both the casino and its parent company, which indicates strong, safer gambling practices. This is what we will discuss now.

Licences and General Security

We rated 367 casinos by this criterion

4.3

Licence and Security Review Process

Ranking Criterion

Significance

Criterion Points

Licence Integrity

50%

4.0

Responsible Gaming Features

25%

4.0

Security Measures & Transparency of Display

15%

5.0

Regulatory Failures

10%

5.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

21 Prive Casino scored 4.3 for its Licence & Security, placing it in the top 99.5% of similarly rated casinos. It outperforms 0.5% of the casinos analysed.

0% 0-1.0

0% 1.1-2.0

0% 2.1-3.0

0.5% 3.1-4.0

99.5% 4.1-5.0

License and Security points

*The ratio of total casinos evaluated according to scores 1-5

Indeed, on the safer gambling point, 21 Prive looks in good order. The site holds approval from the UK Gambling Commission and the Malta Gaming Authority, so there are two licences backing it up.

The player protection area is also well put together and easy to follow. There are deposit limits, a game time reminder, account closure, a time-out tool, a day-and-time clock-off tool, a payday timeout tool, access to account history and self-exclusion.

The casino also provides advice on how to stay in control and a self-check test.

SSL encryption	128-bit
Deposit Limits	Yes
Activity Limitations	Yes
2FA	No
Self Exclusion	Yes
Protection of Minors	Yes
Problem Gambling Organisations	BeGambleAware, GamCare, Gamblers Anonymous (UK), Gamblers Anonymous International Service Office, GamBlock
IT-Security	Amazon RSA 2048 M04
Firewall	Yes

Security Aspects at 21 Prive Casino

21 Prive has two licences and gives you the main checks you should look for in a UK casino.

Initial Opinions

After the licences, time to see how the interface fares and 21 Prive goes for a different first look from most White Hat sites. The purple-and-grey colours are quite unusual, and the layout itself is pretty dated. Not unexpected, given the launch date of this site, but there doesn’t seem to have been any major visual upgrades.

We don’t like how much empty space there is, and we think it could be used much better. A similar complaint goes to the large banner that is above the game page, with the casino layout being constricted as is. Space management is very important for digital casinos.

The main form of navigation is a sidebar on the left, but it has only game categories and a promo page. Other White Hat sites are better in this regard, as they include additional shortcuts.

Considering the sign-up process we took for this 21 Prive review, it went by fast. The casino prompts a player to select deposit methods as soon as they create an account.

There’s no mobile app for 21 Prive, so if you want to play on your phone, you will have to use the mobile browser site. Luckily, the desktop design already hinted that the site was intended for mobile play, so it transferred seamlessly to the pocket screen.

The menus are easy to browse, and there’s no lag slowing things down. Most games have made the cut, so you can play your favourite games everywhere, and comfortably too, given the performance is fast, and we personally didn’t run into any crashes.

Jordan Conroy Editor

Top-Up Variety and Limits

We rated 367 casinos by this criterion

4.3

Deposit Methods Review Process

Ranking Criterion

Significance

Criterion Points

Range of Methods

30%

5.0

Quantity of Methods

30%

4.0

Disclosure Transparency

20%

4.0

Processing Speed Compliance

20%

4.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

21 Prive Casino scored 4.3 for its Deposit Options, placing it in the top 44.1% of similarly rated casinos. It outperforms 55.9% of the casinos analysed.

0% 0-1.0

0.3% 1.1-2.0

13.6% 2.1-3.0

42% 3.1-4.0

44.1% 4.1-5.0

Casino Deposit Options points

*The ratio of total casinos evaluated according to scores 1-5

With 10 ways to pay in, you have quite a lot of options at 21 Prive Casino. It has a nice mix of standard and less common payment routes and no deposit fees. The minimum deposit here is £20, though, which is pretty high and may not be convenient to everyone.

Method	Min Deposit	Max Deposit
Visa	£20	£2,500
Mastercard	£20	£2,500
Revolut	£20	£2,500
Trustly	£20	£2,500
Bank Transfer	£20	£2,500
Neteller	£20	£2,500
Paysafecard	£20	£2,500
Skrill	£20	£2,500
NeoSurf	£20	£2,500
Luxon Pay	£20	£2,500

Deposit Methods at 21 Prive Casino

I deposited £20 using Skrill, and the funds reached the account in about 15 seconds. The full process took less than a minute, and that includes an app confirmation.

Jordan Conroy Editor

We rated 367 casinos by this criterion

3.0

Bonuses & Promotions Review Process

Ranking Criterion

Significance

Criterion Points

Generosity & Frequency

35%

2.0

Variety & Quality

25%

3.0

Recoup Chances

20%

5.0

Transparency of T&Cs

10%

2.0

Bonus Eligibility

10%

3.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

21 Prive Casino scored 3.0 for its Bonuses & Special Offers, placing it in the top 6.3% of similarly rated casinos. It outperforms 1.3% of the casinos analysed.

0.8% 0-1.0

0.5% 1.1-2.0

6.3% 2.1-3.0

62.9% 3.1-4.0

29.4% 4.1-5.0

Bonuses and Special Offers points

*The ratio of total casinos evaluated according to scores 1-5

Unlike most White Hat sites, 21 Prive Online Casino has just a single welcome bonus and no other promotions. This puts the casino at quite a disadvantage. You also won’t be able to take advantage of a no deposit bonus here.

1 Deal available in United Kingdom

VERIFIED

Up to 500+ Wager-Free Spins

Bonus type: Free Spins, No Wagering, First Deposit Bonus

Min Deposit: £20

Wagering: 0x

#Ad, 18+, GambleAware.org | New players only. Min dep. £20. Valid for 14 days from registration. Welcome Offer: Earn points for cash bets made to unlock wager-free spins on selected games: 2 points for every £10 bet on Slots, 1 point for every £10 bet o...n Video Poker and qualifying Side Bets. 0.25 points for every £10 bet on Roulette games. Maximum accumulation of redeemable points is limited to 2000. You will receive spins based on the number of points earned:10, 20, 35, 50 points = 5 spins, 70 points = 1 Superspin, 100 points = 10 spins, 200 points = 5 Superspins, 300 points = 4 Superspins, 500 points = 6 Superspins. Additionally you will earn an extra 120 Spins for every 375 points earned above the 500-point threshold, until you reach a total of 2000 points. Spins credited the next day. Spin winnings credited as cash funds and capped at £100 per batch of spins. Cash funds are immediately withdrawable. Wager-free spins must be used within 72 hours.

To take part at 21Prive, register a new account and make a first deposit to start earning points from eligible real-money bets. As points reach the stated thresholds, wager-free spins are added to your account for use on the specified games. You can check progress in Promotions, and rewards are confirmed through an inbox message.

After the welcome deal, there is not much else to talk about, as no regular 21 Prive Casino bonus deals are provided. Compared to other casinos, 21 Prive doesn’t seem to be interested in focusing on deals.

Game Selection

We rated 366 casinos by this criterion

4.4

Casino Games Review Process

Ranking Criterion

Significance

Criterion Points

Range & Quantity of Casino Games

30%

4.0

Reputation of Game Providers

20%

5.0

Game Performance & Mobile Compatibility

20%

4.0

Game Discoverability & User Interface

15%

4.0

Game Description & Features

15%

5.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

21 Prive Casino scored 4.4 for its Gaming Experience, placing it in the top 38.8% of similarly rated casinos. It outperforms 61.2% of the casinos analysed.

0.3% 0-1.0

0.5% 1.1-2.0

6% 2.1-3.0

54.4% 3.1-4.0

38.8% 4.1-5.0

Gaming Experience points

*The ratio of total casinos evaluated according to scores 1-5

The game lobby isn’t massive at 21 Prive, there are a bit more than 1,000 games, which is a bit below the biggest sites. Regardless, you will still find a great slot selection, a good amount of live games and some table games as well.

What makes 21 Prive easier to use is the way the lobby was set up. We could search by name, sort the page by newest, A–Z, or most-played, filter by studio, save titles to favourites, and jump between categories from the left menu.

There are negatives, though. For one, games have no info pages, there is no demo play, and we did not see RTP details during our check.

Game Type	Quantity	Most Popular Game
Slots	1,300+	Big Bass Splash
Table Games	30+	20p Roulette
Live Games	78	Crazy Time

Game Types Available at 21 Prive Casino

Slots

The reel-game range is pretty good. We found standard picks, jackpot titles, and Megaways releases.

Game	Developer	RTP	Release Date
Big Bass Splash	Reel Kingdom	95.67%	2022
Legacy of Dead	Play’n Go	94.51%	2019
Book of Dead	Play’n Go	94.25%	2016

Slots at 21 Prive Casino

I went for an action-packed Legacy of Dead. It has the same “Book of” system as other slots of the series, but you can retrigger the expanding reels more than once in one go this time.

Jordan Conroy Editor

Table Games Lobby

Table games are the smallest section at 21 Prive, but it’s still decent compared to older, bigger sites that barely get past a dozen titles.

Game	Developer	RTP	Release Date
Blackjack 3D	Iron Dog Studio	99.54%	2017
20p Roulette	Inspired Gaming	97.30%	2015
Three Wheel Roulette	Switch Studios	97.30%	2022

Table Games at 21 Prive Casino

I tried 20p Roulette next and noticed right away that the name does not match the actual minimum stake, which is £1 rather than 20p.

Jordan Conroy Editor

Live Casino

The live section is fairly large. We saw plenty of roulette and blackjack tables, along with poker, baccarat, and live-show titles.

Game	Developer	RTP	Release Date
Lightning Roulette	Evolution Gaming	97.30%	2018
Money Time	Pragmatic Play	95.56%	2025
Crazy Time	Evolution Gaming	95.50%	2020

Live Games at 21 Prive Casino

The final game was Monopoly Big Baller. The studio setup is nice and well-made. I liked how the actual gameplay panned out, too.

Jordan Conroy Editor

Cash Out Process

We rated 367 casinos by this criterion

4.3

Withdrawal Methods Review Process

Ranking Criterion

Significance

Criterion Points

Range of Methods

25%

5.0

Quantity of Methods

25%

5.0

Identity Verification Flow

20%

4.0

Processing Speed Compliance

20%

3.0

Disclosure Transparency

10%

4.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

21 Prive Casino scored 4.3 for its Casino Withdrawal Options, placing it in the top 40.1% of similarly rated casinos. It outperforms 60.0% of the casinos analysed.

0% 0-1.0

0% 1.1-2.0

27% 2.1-3.0

33% 3.1-4.0

40.1% 4.1-5.0

Casino Withdrawal Options points

*The ratio of total casinos evaluated according to scores 1-5

There are 8 cash-out options available, more than enough for a smaller casino such as this. Min. withdrawal is lower than the min. deposit, at £10, which is nice to see.

Method	Min Withdrawal	Withdrawal Time	Fees
Visa	£10	Instant	None
Mastercard	£10	Instant	None
Revolut	£10	Instant	None
Trustly	£10	Instant	None
Neteller	£10	Instant	None
Skrill	£10	Instant	None
NeoSurf	£10	Instant	None
Luxon Pay	£10	Instant	None

Withdrawal Methods at 21 Prive Casino

Verification

The site tries to verify the account during sign-up, and if that does not work, it asks for documents later through the upload area in My Account. This page shows your current status and your next steps. For more information, you can refer to the FAQ page that has some articles mainly about the user verification procedures.

Customer Service

We rated 367 casinos by this criterion

3.7

Customer Care Review Process

Ranking Criterion

Significance

Criterion Points

Contact Methods Variety

30%

4.0

Quality of Responses and Support Interaction

25%

4.0

Response Time Across Contact Methods

20%

2.0

Ease of Access to Contact Methods

20%

4.0

Availability Across Devices and Browsers

5.0

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

21 Prive Casino scored 3.7 for its Customer Care, placing it in the top 45.5% of similarly rated casinos. It outperforms 39.8% of the casinos analysed.

0% 0-1.0

6.8% 1.1-2.0

33% 2.1-3.0

45.5% 3.1-4.0

14.7% 4.1-5.0

Customer Care points

*The ratio of total casinos evaluated according to scores 1-5

White Hat sites usually provide chat and an email without a phone line, which is exactly what your support options are at 21 Prive.

Chat is the option we suggest all users use first. It’s by far the fastest and most reliable method. Sure, you can use the email, [email protected], but you will have to wait longer.

There is only a short FAQ on the contact page, and it does not answer much. Chances are, you will have to contact customer support regardless.

Method	Availability	Average reply time
Live Chat	Yes	3 minutes
Email	Yes	Up to 24 hours
Phone	No	–
Contact Form	Yes	Up to 24 hours
FAQ	Yes	Instant

Support Options at 21 Prive Casino

When I opened the chat, I was first shown the FAQ and then given the option to join the queue. It took about three minutes to reach an agent. I was then asked about the maximum withdrawal limit and if there was phone support. The agent was polite, and the replies I received were pretty detailed.

Jordan Conroy Editor

The Verdict

21 Prive is one of the smaller White Hat Gaming releases, and it reflects on its offerings. The game numbers are okay, the coverage of types makes up for the lower slots count. We didn’t like the lack of promos all that much, especially when its sister sites have more of them. Regardless, this can be a great, not overwhelming choice for beginners to try out.

To help with that, we compiled our thoughts on its best and not-so-advanced parts we found during this 21 Prive Online Casino review.

Pros & Cons

Over 3,000 games ready at launch
Quick deposits and withdrawals
Good mobile version

Reload offers are limited
£20 minimum deposit

4.0

Ranking Criterion

Criterion Points

User Reviews Of 21 Prive Casino

2.5

User Rating Based on 4 reviews

0 %

-60 %

Last 30 days Last 90 days

Have you had any prior experience with this casino?

Lia Lia

United Kingdom Apr 19, 2026

1.0

Bonuses & Special Offers

This site is just awful! They lure you in with bonuses, but once you win, they vanish. It feels like a total scam. There are plenty of honest casinos out there, so why waste time with this one?

Unreliable payout system

Helpful (8)

Unhelpful (3)

Stella1325

United Kingdom Aug 25, 2025

Gaming Experience Customer Care

just signed up and it’s dragging on forever only to crash every time not impressed one bit they’ve got all my info yet zero updates or help back really disappointed with this site and that’s why it’s getting one star

Helpful (5)

Unhelpful (2)

Scott99

United Kingdom Apr 4, 2025

Gaming Experience Bonuses & Special Offers Casino Withdrawal Options

21prive was one of my first online casinos. Good variety of slots and weekly promos, plus some no-deposit bonuses. Only downside was the slow withdrawal process, which got kinda frustrating. Overall, not bad but could be faster with cashouts.

Good game variety

Slow withdrawals

Unhelpful (1)

Rita77

United Kingdom Nov 28, 2024

Casino Withdrawal Options

I'm happy with how fast the payout was :) It took around 2 hours!

Helpful (1)

21 Prive Casino

21 Prive Casino Review

Gamblizard’s Rating

General Infomation about the Brand

Licences and General Security

Initial Opinions

Top-Up Variety and Limits