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Jackpot City UK Welcome Bonus

100% Up to £100 + 100 FS


#Ad, 18+, GambleAware.org | New UK based customers only. You must opt in (on registration form) & deposit £2...0+ via a debit card to qualify. Offer valid 7 days from registration. Welcome Bonus: 100% match up to £100 on 1st deposit. 50x wagering applies (as do weighting requirements). Free Spins: Awarded on Gold Blitz once you have staked £20 on any Games Global game. Spin value = 10p. No wagering requirements on free spin winnings. Full Bonus T&C Show more

Jackpot City UK Bonuses

Discover 2 Jackpot City UK bonus codes available in June 2024

2 Deals available in United Kingdom

Jackpot City UK Available for UK Players
Just Added No Wagering Bonus

Bonus type: Free Spins, No Wagering, Welcome Bonus

Min Deposit: £20

Wagering: 50x GB, 0x FS

Jackpot City UK Available for UK Players
Just Added No Deposit Bonus

Bonus type: No Deposit, Free Spins, Low Wagering, Daily Bonus

Min Deposit: No Deposit

Wagering: 30x

Expires: 13.12.2023

Jackpot City UK Available for UK Players
Special Promo Code

Bonus type: No Deposit, Free Spins, Code, No Wagering, Free Play, Sign Up

Min Deposit: No Deposit

Wagering: No Wager

Jackpot City UK Available for UK Players
No Wagering Bonus Spins

Bonus type: Free Spins, No Wagering, Welcome Bonus

Min Deposit: £10

Wagering: No Wager

Jackpot City UK Available for UK Players

Bonus type: Free Spins, No Wagering, Welcome Bonus, First Deposit Bonus

Min Deposit: £15

Wagering: No Wager

Jackpot City UK Available for UK Players
Wager-Free Spins

Bonus type: Free Spins, No Wagering, Sign Up, Welcome Bonus, First Deposit Bonus

Min Deposit: £20

Wagering: No Wager

Expires: 31.12.2024

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Jackpot City UK Review

We at Gamblizard present you with an insightful review of Jackpot City Casino, specifically for UK online casino players. In this review, we will explore the casino's solid game selection and its appealing bonuses, providing a well-rounded understanding of the casino. We focus on user experience and game variety, setting Jackpot City UK apart. Our analysis, rooted in extensive expertise, balances the pros and cons, giving readers a genuine perspective of the casino's offerings.
  • Launched in 2023
  • License UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority
  • Min Deposit £10
  • Payment Methods VISA, MasterCard, Maestro, PayPal, Neteller, Skrill, Rapid Transfer
  • Withdrawal Methods VISA, MasterCard, Maestro, PayPal, Neteller, Skrill, Rapid Transfer
  • Min Withdrawal £5
  • Games 3380
  • Game Types Baccarat, Bingo, Blackjack, Craps, Poker Games, Roulette, Scratch Cards, Slots
  • Game Providers Novomatic, Rival, Microgaming, Rabcat, NetEnt, Evolution Gaming, MahiGaming, Triple Edge Studios, Gameburger Studios, Sling Shots Studios, Worldmatch, Stormcraft Studios, Crazy Tooth Studio, Foxium, Neon Valley Studios, Just For The Win -JFTW

Jackpot City UK Pros & Cons

  • Pros

  • Game Variety: Has a rich game library, including slots, table games, and live dealer options.
  • Mobile Compatibility: The casino's games are compatible with mobile devices, ensuring accessibility for players on the go.
  • Daily Free Spins and Tournaments: Provides daily free spins without deposit and access to cool free tournaments, adding to the gameplay.
  • Low Minimum Deposit: Allows players to deposit as low as £10, making it accessible for players with different budgets.
  • User-Friendly Website: The website is easy to navigate with a pleasant overall layout, improving user satisfaction.
  • Multiple Deposit Methods: Offers a variety of deposit options, appealing to a wide range of player preferences.
  • Cons

  • Limited Customer Support: Issues with customer service responsiveness and lack of direct phone support have been reported.
  • Verification Process: The account verification process can be cumbersome and time-consuming for some players.
  • Limited Promotions for Existing Players: Low promotional offers for regular players.

Why You Should Play in Jackpot City Casino

Jackpot City Casino, one of the pioneers in the online gambling industry, was launched in 1998, but the UK Jackpot City was opened in 2023. With its long-standing presence, the casino has established itself as a trusted and reliable casino, particularly appealing to players in the United Kingdom. Its ownership by Malta-headquartered Betway Limited, a company that operates around 20 other online casino sites, further reinforces its strong position in the market.

Distinguishing Factors:

  • Longevity and Reputation: Since 1998, Jackpot City has been one of the most established online casino websites, offering consistent and trustworthy gameplay.
  • Exclusive Microgaming Provider: The casino’s exclusive partnership with Microgaming sets it apart, providing a unique array of high-quality games.
  • User Accessibility: Embracing the convenience of online gaming, Jackpot City is accessible across various devices, offering an adaptable gaming environment.

Here’s an updated overview of the company details:

Parent Company Name Betway Limited
Website jackpotcitycasino.co.uk
Head Office 9 Empire Stadium Street, Gzira GZR 1300, Malta
CEO Anthony Werkman
Company size/Employees 501-1,000 employees

jackpot city casino review December 2023

Jackpot City Casino’s First Impression Facts

Upon entering Jackpot City Casino, players are greeted with a visually interesting interface that echoes the vibe of urban nightlife. The casino’s usability is exceptional, with intuitive navigation and a clear layout that makes finding games effortless. Players can sort titles by new, popular, and favourites, while a provider filter allows for accommodating searches according to game developers. Notably, it offers the iPhone app, accommodating iOS users with convenient functionality. The support section’s direct link to an FAQ page further exemplifies the site’s user-centric approach.

Usability Facts:

Ease of Navigation User-friendly and intuitive
Mobile Games Availability Extensive, with flawless integration
Game Filters Comprehensive and easy to use
Search Function Efficient and accurate
Loading Speed Fast and reliable
UX and UI Rating High-quality, intuitive design

Incorporating these features, Jackpot City Casino delivers a stellar example, meriting a 4.5 out of 5 in usability. This score is a testament to the casino’s dedication to providing an accessible, fun, and comfortable gaming environment for all players.

Licensing and Regulations at Jackpot City UK

jackpotcitycasino licenses

Jackpot City Casino holds various licenses, including remote casino, remote bingo, and remote general betting, both real and virtual, under account number 39372 by the UK Gambling Commission. It takes proactive steps to verify the age and identity of its customers, requesting photographic identification to prevent underage gambling, which aligns with global legal requirements.

Jackpot City Casino places a strong emphasis on responsible gaming and provides several features to support this commitment. Alongside recommending services like GAMSTOP and partnering with organisations such as Gamblers Anonymous and Gambling Therapy, the casino offers a suite of tools designed to help players manage their gambling habits effectively.

These tools include the ‘Take a Break’ feature, which allows players to temporarily suspend their account activity for a set period. For a more permanent solution, the ‘Account Closure’ option is available for those who decide to stop gambling altogether. Additionally, the casino provides ‘Session Reminders’ to encourage regular breaks during play, and ‘Activity Statements’ to help players track and reflect on their gambling behaviours. Each of these features is integrated into the casino, ensuring that players have easy access to responsible gambling resources.

Jackpot City Casino has implemented crucial safety features, such as SSL encryption, to secure users’ data and transactions. It has not been listed on any blacklists, which speaks to its reputation and the absence of major risks associated with its use.

Here’s a summary of the player protection features:

SSL encryption 128-bit
Deposit Limits Yes
Activity Limitations Yes
Self Exclusion Yes
Protection of Minors NetNanny
Problem Gambling Organisations Gamblers Anonymous, Gambling Therapy
IT-Security GTS CA 1P5
Firewall Yes
Anti Money Laundering Source of funds and identity verification

Jackpot City Casino demonstrates a high commitment to player safety and responsible gaming, which is evident in its regulatory adherence and support mechanisms. Therefore, I rate it a 5 out of 5 for licensing, security, and player protection based on the evidence of its efforts to create a secure and supportive gaming environment.

Playing at Betway is intended to be fun and entertaining. Our commitment is to our customers – sharing the thrill with you. That means it’s our responsibility to give you a safe gambling environment, which is why we’re encouraging everyone to check out some safer gambling tips and advice here: https://www.begambleaware.org/safer-gambling/tips-for-gambling-safely/

Betway’s Affiliate Marketing Manager

Terms and Conditions at Jackpot City UK

The Terms and Conditions of Jackpot City Casino are crucial for players to understand before starting playing. Here is a list summarising the typical key points:

  • Legal Age Requirement: Players must be of the legal gambling age in their jurisdiction (18+).
  • Account Creation: Accurate information must be provided for account verification.
  • Financial Transactions: Terms for deposits and withdrawals, including payment methods and limits.
  • Bonus Policies: Rules regarding the claiming and wagering of bonuses.
  • Fair Play: Guidelines to secure integrity and fairness in gaming activities.
  • Responsible Gaming: Tools and support for managing play and addressing gambling problems.
  • Data Protection: Measures taken to secure personal and financial information.
  • Modifications to Terms: The casino can amend the terms and conditions.

Please consult the official Jackpot City Casino website for the exact details and any updates to these terms.

Registering and Confirming your Account at Jackpot City Casino

I registered at Jackpot City Casino and found the process fast and simple. Here’s a guide to help you through it:

jackpotcity casino login Accessing the Website

Upon visiting Jackpot City Casino’s website, the bright orange Join button in the top-right corner is hard to miss.

jackpotcity casino login Initiating Registration

Clicking this button brings up the registration form.

jackpotcity casino login Completing the Form

We entered all the necessary personal details, such as name, contact information, and date of birth.

jackpotcity casino login Creating Login Details

I set up my username and password.

jackpotcity casino login Agreeing to Terms

I carefully read and accepted the casino’s terms and conditions.

jackpotcity casino login Verification Process

I uploaded the required documents for identity verification.

jackpotcity casino login Account Confirmation

The casino then quickly verified my account.

jackpotcity casino login Ready to Play

After verification, I made my first deposit and was all set to start playing.

Remember to check that all details are accurate and to check the casino’s privacy policy on handling personal information. Verification is a crucial step to secure your account and facilitate future withdrawals.

Bonus Variety at Jackpot City Casino

jackpot city casino promotions

Jackpot City Casino presents a selection of bonuses designed to accommodate both new and existing players, albeit with a modest variety. Newcomers can fancy a Welcome Bonus offering a match and free spins, while the No Deposit Bonus is a standout, granting daily spins without a deposit. For existing customers, the promotions are mainly tournament-based, such as the Drops & Wins and seasonal leaderboards, which some may find limiting compared to the broader offerings of other casinos.

jackpot city casino welcome bonus

Welcome Bonus

Jackpot City Casino sets the stage for new players with a Welcome Bonus that is both generous and user-friendly. The bonus includes a £100 match on the first deposit and 100 free spins on Gold Blitz. To qualify, new customers must opt-in during registration and deposit at least £20, with the offer remaining valid for 7 days. While the bonus amount must be wagered 50 times (quite high), the free spins come with no wagering requirements, allowing players to retain their winnings without additional stakes.

jackpot city casino no deposit bonus

No Deposit Bonus

Jackpot City Casino No Deposit Bonus is a standout offering that lets players spin for a chance to win up to £1,000,000 without needing to deposit funds. The bonus is simple: logging in daily and accessing the ‘Mega Money Wheel’ game gives players 10 spins with no deposit required. These spins come with a 30x wagering requirement, a standard rate for such promotions.

jackpot city casino random cash drops

Drops & Wins Promotion

Jackpot City’s Drops & Wins Promotion pander to all customers, providing a chance to win one of the 1500 daily cash prizes. By opting in and staking a minimum of 50p on any Pragmatic Play game featured in the ‘Drops & Wins’ tab, players become eligible for the random cash drops. The daily prize pool of £35k and the possibility of winning up to £2,500 without intricate conditions make this promotion especially appealing.

jackpot city casino winner wonderland

Winter Wonderland

The Winter Wonderland promotion offers a festive boost to the gaming spirit, with a £500,000 cash prize pool up for grabs in December. This promotion requires players to opt-in and rewards them based on their success in weekly leaderboards, fueled by the highest winning multipliers on qualifying games. The promotion’s structure encourages continuous play and generously rewards the most successful participants.

jackpot city casino weekly leaderboards

Weekly Leaderboards

For regular players, the Weekly Leaderboards are a fun promotion. Players can secure a spot on the leaderboard by opting in and betting at least 50p on slots within the ‘Drops & Wins’ tab. With a weekly prize pool of £255k and daily prizes totalling £25,000, this ongoing promotion keeps the competitive edge sharp and the potential for winnings high.

Jackpot City Casino boasts a solid variety of bonuses, including an attractive welcome deal that pleasantly offers free spins without wagering requirements on winnings. This aspect, combined with the overall good wagering requirements of 35x, positions the casino favourably in the market. These features, presenting diversity in bonuses and pleasant terms, create a nice package overall. Accordingly, this merits a score of 5 out of 5 for the bonus section.

Jackpot City vs MrQ vs Betfred

Jackpot City UK Jackpot City UK
Bonus100% Up to £100 + 100 FS
Min. deposit£20
Wag. req. (bonus)50x
Wag. req. (spins)0x

#Ad, 18+, GambleAware.org | New UK based customers only. You must opt in (on registration form) & deposit £2...0+ via a debit card to qualify. Offer valid 7 days from registration. Welcome Bonus: 100% match up to £100 on 1st deposit. 50x wagering applies (as do weighting requirements). Free Spins: Awarded on Gold Blitz once you have staked £20 on any Games Global game. Spin value = 10p. No wagering requirements on free spin winnings. Full Bonus T&C

MrQ Casino MrQ Casino
Bonus35 Wager-Free Spins
Min. depositNo Deposit
Wag. req. (bonus)-
Wag. req. (spins)0x

#Ad, 18+, GambleAware.org | First 5 spins: Players who have successfully completed age verification will be ...credited 5 Free Spins on Starburst 10p per spin, no deposit required, no wagering requirements. Subsequent 30 spins: Min deposit & spend £10. Max 30 spins on Starburst at 10p per spin. Spins credited upon spend of £10. Full Bonus T&C

Betfred Casino Betfred Casino
Bonus100 No-Wager FS
Min. deposit£10
Wag. req. (bonus)0x
Wag. req. (spins)0x

#Ad, 18+, GambleAware.org | New customers only. Register with code GAMES100. Deposit and stake £10 or more, ...within 7 days, on Slots at Betfred Games to receive 100 Free Spins on selected titles. Free Spins credited within 48 hours. Free Spins are valid for 7 days. E-Wallet & Card restrictions apply. SMS validation may be required. Full Bonus T&C

Game Variety at Jackpot City Casino

jackpotcitycasino games

Jackpot City Casino offers various gaming options that will satisfy any player, featuring game categories such as Slots, Jackpots, Roulette, Blackjack, Live Casino, and Slingo. The lobby is structured to present these games in an accessible manner. Players can browse games by type, and some categories are divided into sub-categories, providing a more refined search. Additionally, the casino features a search bar and filters for game providers, enabling players to quickly find games from their favourite developers or explore new ones.

However, the range of providers is more focused, with slots primarily from Microgaming and Pragmatic and live games from Evolution Gaming. This curated selection from fewer providers provides consistent quality but may limit variety.

Regarding RTP information, Jackpot City Casino maintains transparency by providing RTP data, giving players insight into potential returns. However, it’s notable that the casino does not offer a demo mode, meaning players cannot try games without wagering real money.

Here’s a glance at the game facts:

Game Type Quantity Most Popular Game
Slots 3000+ Gold Blitz
Jackpots 30+ Mega Moolah
Roulette 10+ American Roulette
Blackjack 15+ European Blackjack Gold Series
Live Casino 20 Crazy Time
Slingo 30+ Slingo Starburst

In terms of gameplay, the lack of a demo mode may not suit those who prefer to familiarise themselves with a game before placing real bets. This could impact the overall gameplay for some players.

Now we will discuss the offering of each type in more detail.

Jackpot City Casino Online Slots

jackpot city casino slots

Jackpot City Casino has an online slot library of around 3150 games, which is pretty solid. The collection includes a decent mix of themes and gameplay mechanics, ensuring rich and varied slot gameplay. The focus on quality is evident in the selection of slots available, with each game offering unique features and absorptive graphics.

Here’s a list showcasing some of the top slots with their respective RTPs and providers:

Big Bass Bonanza
RTP 96.71%
Max win x 2100
777 Super BIG BuildUp™ Deluxe™
RTP 96.19%
Max win x 2201
Rainbow Riches Slot
RTP 95.0%
Max win x 500.00
Jurassic World
RTP 95.45%
Max win x 102000

Jackpot Games

jackpotcitycasino jackpot games

Jackpot City Casino provides a compelling array of over 30 jackpot slot games, appealing to any kind of player. The casino features several jackpots, including Daily Jackpots, Wowpots, and Big Jackpots, each offering unique gameplay. These slots are sourced from reputable providers, ensuring quality and fairness in gameplay.

Here’s a table showcasing some of the top jackpot slots along with their RTPs and providers:

Jackpot Slot RTP Provider
Starlite Fruits Mega Moolah 97.08% Microgaming
Bust the Bank 96.75% Microgaming
Mayan Eagle 96.32% Microgaming
Jade Shuriken 94.24% Slingshot Studios
Hyper Star 94.10% Microgaming
Mask of Amun 94.00% Fortune Factory
Book of Atem Wowpot 93.50% Microgaming
Mega Moolah 93.42% Microgaming
Queen of Alexandria Wowpot 92.50% Microgaming
Wolf Blaze Wowpot 86.93% Fortune Factory

Jackpot City Live Casino Games

jackpotcitycasino live casino games

Jackpot City UK offers a well-curated selection of live casino games, with over 20 titles that appeal to fans of Live Roulette, Live Blackjack, and Game Shows. Despite its relatively smaller size, the collection stands out for its quality and the gameplay value it provides.

Here’s a snapshot of the live casino games:

Live Casino Game RTP Provider
Lightning Blackjack 99.56% Evolution Gaming
One Blackjack 99.28% Pragmatic Play
Power Blackjack 98.80% Evolution Gaming
Lightning Roulette 97.30% Evolution Gaming
Mega Roulette 97.30% Pragmatic Play
Dream Catcher 96.58% Evolution Gaming
Gonzo’s Treasure Hunt 96.56% Evolution Gaming
Treasure Island 96.56% Pragmatic Play
Power Up Roulette 96.20% Pragmatic Play
Crazy Time 95.50% Evolution Gaming

Roulette Games

jackpot city casino roulette games

Though modest in quantity, Jackpot City Casino’s roulette selection presents a subpar array of options for fans of this classic game. With over 10 different roulette games, the casino falls short in offering a comprehensive variety to fans of this timeless casino game.

The table below outlines some of the roulette games offered, highlighting their unique features:

Roulette Game RTP Provider
9 Masks of Fire Roulette 97.30% Microgaming
Multifire Roulette 97.30% Switch Studios
Three Wheel Roulette 97.30% Switch Studios
Extreme Multifire Roulette 97.30% Switch Studios
European Roulette Gold Series 97.30% Microgaming
Auto Roulette 97.30% Switch Studios
Roulette With Golden Chips 97.30% Switch Studios
Turbo Multifire Roulette 97.30% Real Dealer Studios
Sapphire Roulette 97.30% Microgaming
American Roulette 94.74% Switch Studios

Blackjack Games

jackpotcitycasino blackjack games

At Jackpot City Casino, blackjack fans have access to a focused collection of over 15 blackjack games. This selection, although limited in number, offers a variety of styles and rule sets that accommodate different preferences for blackjack games.

Below is a table featuring some of the blackjack games available, highlighting their distinct characteristics:

Blackjack Game RTP Provider
Perfect Strategy Blackjack 99.91% Switch Studios
Atlantic City Blackjack 99.65% Switch Studios
Vegas Downtown Blackjack 99.62% Microgaming
European Blackjack Multihand 99.60% Switch Studios
European Blackjack Gold Series 99.60% Microgaming
Premier Blackjack with Lucky Lucky 99.57% Switch Studios
Vinnie Jones Blackjack 99.51% Real Dealer Studios
Classic Blackjack Multihand 99.44% Switch Studios
Classic Blackjack Side Bet Suite 99.44% Switch Studios
Classic Blackjack with Noble Diamonds 99.44% Switch Studios

Slingo Games

jackpot city casino slingo games

Jackpot City Casino offers a neat collection of over 30 Slingo games, a fusion of slots and bingo that has gained popularity for its unique gameplay. This solid assortment of Slingo titles provides players various themes and play styles.

Below is a table featuring some of the notable Slingo games, along with their unique aspects:

Slingo Game RTP Provider
Slingo Super Spin 96.70% Slingo Originals
Slingo Starburst 96.50% Slingo Originals
Slingo Piggy Bank 96.45% Slingo Originals
Slingo Fire & Ice 96.40% Slingo Originals
Red Hot Slingo 96.33% Slingo Originals
Slingo Racing 96.30% Slingo Originals
Slingo Reel King 95.00% Slingo Originals
Slingo XXXtreme 95.00% Slingo Originals
Slingo Money Train 94.50% Slingo Originals
Tetris Slingo 94.07% Slingo Originals

The casino’s game offerings and gameplay are solid, supported by quality titles from respected providers, although the variety may be improved with more vendors. The RTP info page is a valuable resource for informed gameplay. Thus, Jackpot City Casino earns a 4.6 out of 5, reflecting a reliable yet improvable environment.

Jackpot City UK: Mobile Performance

mobile jackpot city casino

Jackpot City offers a mobile-optimized performance that is accessible on various devices, including smartphones and tablets. The mobile casino site is designed to be fluid and user-friendly, adapting well to different screen sizes and operating systems. While the casino does have an app, it is currently available only for iPhone users.

App information:

iOS Casino App https://apps.apple.com/mt/app/jackpot-city-online-casino/id571932135
App Store Rating N/A
App Store Reviews N/A
Provider Sugarbush Worx (Pty) Ltd
Size 12.3 MB
Compatibility Requires iOS 14.0 or later
Language English

The mobile site’s performance on non-Wi-Fi connections is commendable, with fast loading times and efficient navigation. However, the limitation of the casino app to only iPhone users might be a drawback for Android users, who must rely on the website.

Jackpot City Casino’s mobile offering is robust, especially through its mobile site, compensating for the lack of an Android app. The fast performance on various devices and operating systems earns it a 4.5 out of 5 in performance. The deduction is mainly due to the absence of a dedicated casino app for Android users, which limits accessibility for a segment of the player base.

Jackpot City Deposit Methods

Jackpot City Casino provides a variety of deposit methods, including some of the most popular options on the market. The minimum deposit amount is £10, and the casino charges no additional deposit fees.

Here’s a quick overview of the deposit methods:

Payment Method Min. Deposit Commission Fee Processing Speed
Visa £10 None Instant
Mastercard £10 None Instant
PayPal £10 None Instant
Skrill £10 None Instant
Neteller £10 None Instant
Rapid Transfer £10 None Instant

To deposit funds, players simply need to access the cashier section, select their preferred method, enter the amount, and complete the transaction. The process is designed to be straightforward and user-friendly.

Overall, Jackpot City Casino offers a reliable and convenient deposit process. The absence of fees and the inclusion of popular methods like PayPal boost its appeal. Therefore, I would rate the payment methods and their convenience at Jackpot City Casino as 4.5 out of 5, particularly for its ease of use and speedy transactions.

Jackpot City Withdrawal Methods

Jackpot City Casino uses the methods we discussed in the deposit section for cashouts, ensuring convenience and security for players. The casino has a minimum withdrawal amount of £5, with no specified maximum limit. However, for substantial sums, additional documentation may be required.

Here’s a breakdown of the withdrawal methods:

Withdrawal Method Min. Cashout Commission Fee Processing Speed
Visa £5 None 2-6 Business Days
Mastercard £5 None 2-6 Business Days
PayPal £5 None 24-48 Hours
Skrill £5 None 24-48 Hours
Neteller £5 None 24-48 Hours
Rapid Transfer £5 None 24-48 Hours

To withdraw funds, UK players need to log into their account, click on the Banking tab, select “Withdrawal”, choose their preferred payment option, and follow the on-screen prompts to enter the amount they wish to withdraw.

Jackpot City Casino has a standard 24-hour pending period for all withdrawals, during which players can reverse their withdrawal if they change their mind​​.

Players should note that while some payment methods used at the casino might impose their own fees or restrictions, the casino also applies certain conditions. These additional charges from payment methods are separate from the casino’s policies and can vary based on the selected payment provider. Additionally, if your account balance is less than the minimum withdrawal amount, the casino will process a withdrawal of the remaining balance. Such transactions are subject to a processing fee of £1 (or the equivalent in your currency).

Jackpot City Casino offers a simple and secure withdrawal process with various popular methods. The 24-hour pending period is standard for the industry, ensuring both security and flexibility for players. The ease of the process and the absence of fees would earn a 4 out of 5 ratings, with the score slightly impacted by the limited number of withdrawal options compared to deposit methods.

Jackpot City User Verification Procedure

Jackpot City Casino’s KYC (Know Your Customer) process guarantees player security and legal compliance. The verification starts automatically after registration, but players are prompted to send specific documents to [email protected] if unsuccessful.

Recommended documents include a passport for identity and a driver’s licence for address verification. Accepted documents also encompass government-issued ID cards, utility bills, bank statements, and similar records, provided they are recent and clear. Screenshots or pictures of these documents are acceptable, but they must be legible and complete.

Players must also provide unedited PDFs as proof of their source of funds, especially for large withdrawals or under suspicious circumstances. This involves submitting documents like salary statements or inheritance documents in their original format.

The casino may restrict the account if the required documents are not provided within seven days of the request. Failure to submit these within fourteen days can lead to temporary account closure.

Customer Service Overview

jackpotcitycasino.co.uk help and support

Jackpot City Casino’s customer support system is structured to provide efficient assistance to players. The primary access to support is through the casino’s help page, where a wide range of common queries are addressed. If a player’s specific issue isn’t covered in the help section, they can contact the support team directly.

Support methods available:

Support Method Availability Response Time
FAQ 24/7 Self-service
Email 24/7 Dependent on query complexity
Live Chat 24/7 Typically immediately to a few minutes

To reach customer support, players need to log into their account, go to ‘My Account’, and click on ‘Help’ or ‘Help and Support’ under Quick Links. After selecting the relevant category and clicking on the specific query, players can indicate this by choosing “No” at the ‘Was this article helpful?’ prompt if the answer isn’t found. This action directs them to a contact page where they can use a live chat to contact the support team. Notably, the ‘Live Chat’ link at the top of the Help and Support page offers a quicker way to initiate this direct communication.

Jackpot City Casino does not explicitly mention direct email or phone support, emphasising the live chat feature for immediate assistance. This approach is effective for quick and interactive problem-solving but might not appeal to preferences for more traditional contact methods like phone calls or direct emails. Users need to be logged in to access live chat, which also means that unregistered users seeking information before signing up may find it less convenient.

Based on personal experience with the casino’s support system, particularly the responsiveness and helpfulness of the live chat feature, the customer care at Jackpot City Casino is commendable. However, the absence of direct email and phone contact options slightly limits the accessibility of the support system. Considering these aspects, I would rate Jackpot City Casino’s customer support at 4 out of 5, reflecting a strong but slightly limited customer service package.

The Buzz: What the Players Are Saying About Jackpot City



Analysing around 390 reviews of Jackpot City Casino on TrustPilot reveals a challenging landscape for the brand’s reputation among players. With an overall rating of just 1.3, it’s clear that customer satisfaction is an area of significant concern. A critical observation from these reviews is the absence of responses to negative feedback from the casino’s team, indicating a lack of proactive involvement in addressing player issues.

In the few positive opinions shared, players mentioned successful withdrawals and enjoyment of the games. One reviewer highlighted that they received their withdrawals quickly, suggesting that some aspects of the casino’s financial operations function well.

However, the negative opinions dominate the discourse. Common grievances include problems with account access, particularly incidents where players could deposit funds but were locked out of their accounts. Refund issues were also recurring, with some players labelling the site fraudulent. Security concerns were raised, notably by a player who had to suffer from unauthorised transactions on their credit card, which was used exclusively at Jackpot City Casino.

Other notable complaints include dissatisfaction with customer service and perceived inadequacy of rewards or bonuses, despite significant player spending. Allegations of rigged games and unfair payout systems were also prevalent. The terms associated with deposit bonuses, particularly the high wagering requirements, were described as deceptive, leading to frustration among players. Some customers voiced dissatisfaction with how bonus cash affected their ability to withdraw winnings.

From an expert perspective, the volume and consistency of negative reviews and the casino’s lack of response to these issues highlight significant shortcomings in customer support and overall user satisfaction. The low rating reflects the critical need for the casino to improve its customer satisfaction and address the various issues raised by players.


Casino Guru

Going through player feedback on Jackpot City Casino from Casino Guru, we find a mix of opinions among the roughly 40 reviews gathered. The insights offer a comprehensive look into the casino’s operations from the player’s perspective.

A few players have shared positive opinions, noting the casino’s daily free spin and money wheel games and interesting features. One long-term member praised the casino for fast and trouble-free withdrawals over more than 10 years. Another user highlighted the ease and speed of withdrawal and deposit processes, along with helpful live chat support. The simplicity of the verification process and the range of games also received commendations.

However, several players have reported significant issues. Concerns about account locking, particularly after depositing funds, and unresponsiveness to emails are prominent. One user described a drastic change in their view of the casino after encountering problems with account verification and withdrawal of winnings. There are allegations of deceptive advertising, with one player experiencing drastic changes in game odds and difficulties with cashing out due to bonus requirements. Claims of fraudulent activities, including mishandling of deposits and strict bonus conditions hindering withdrawals, are also noted. A user expressed frustration with a perceived lack of transparency and fairness in the casino’s loyalty program and RTP rates.

The mixed reviews on Casino Guru paint a picture of a casino with some commendable aspects, such as game variety and occasional easy withdrawal processes, but overshadowed by significant negative responses. The lack of consistent, positive player interactions, especially in areas like account management, customer service, and fairness, suggests room for improvement. While some players have had positive interactions, the prevalence of critical issues and negative feedback significantly impact the overall perception of the casino.



After reviewing player feedback on Jackpot City Casino from AskGamblers, a varied picture emerges, illustrating a range of opinions from the players.

A few players have expressed satisfaction with certain aspects of Jackpot City Casino. The low minimum deposit amount and the availability of match bonuses and free tournaments are appreciated by some users. Other positive points noted are easy deposit processes and a selection of games that function well on mobile devices. The website’s layout, ease of navigation, and the efficiency of live support agents are also praised. Some players have had no issues with withdrawals and appreciate the customer support for resolving issues.

Again, numerous players have shared significant negative opinions. A common issue is the lengthy pending withdrawal period, sometimes 72 hours or more. The return-to-player ratio and the verification process have been criticised, with some players describing them as among the worst they’ve encountered. Concerns about the casino’s bonus system are frequently mentioned, especially the high wagering requirements and bonus conditions that complicate the withdrawal process. Players have also reported challenges in withdrawing funds, citing issues with certain withdrawal methods and poor communication from the casino. Some users describe the loyalty program and bonus wheel as underwhelming. Complaints about bet manipulation and a lack of transparency in-game outcomes have also been raised.

The reviews on AskGamblers suggest that while Jackpot City Casino has aspects that some players find appealing, such as game variety and ease of deposit, these are overshadowed by significant negative opinions. Key areas of concern include the withdrawal process, customer service, and the fairness and transparency of gaming operations, and the low rating reflects customer dissatisfaction with that.

Final Words

Our final assessment of Jackpot City Casino is nuanced, balancing its strengths against some notable drawbacks. The casino certainly has its highlights, but it’s important to consider the areas where it falls short, especially from a player’s perspective.

Jackpot City Casino excels with its solid game library, particularly slots and Slingo options, appealing to various gaming tastes. The casino’s mobile optimisation guarantees flawless performance across different devices, although it’s worth noting that the app is only available for iPhone users. Regular opportunities like daily free spins and a low deposit requirement add to the appeal, making it accessible to a wider audience. Additionally, some long-term players have expressed consistent satisfaction over the years.

However, the casino’s limited variety of promotions and high wagering requirements on certain bonuses are significant concerns. These factors can diminish the value of bonuses and affect overall player satisfaction. Coupled with issues around customer service and transparency, these aspects require careful consideration. Table game selection is also quite dull.

For players who prioritise game variety and a mobile-friendly interface, Jackpot City Casino can be a good choice. However, those who are cautious about promotional terms and seek strong customer support might find it less suitable.

Overall Rating

How we rank 4.6
License and Security 5.0
Bonuses & Special Offers 5.0
Payment Options 4.3
Mobile Gaming Experience 4.5
Customer Care 4.0
Variety of Games 4.6
Jamie Wall
Jamie Wall Casino Analyst



Is there a referral program at Jackpot City Casino?

No, Jackpot City Casino does not offer a referral program. While some online casino websites provide promotions for players who refer friends, Jackpot City Casino does not have such a scheme. Players looking to benefit from promotions may explore other available bonuses and rewards directly on the casino’s website.

Can I use Paysafecard to deposit at Jackpot City Casino?

No, Paysafecard is not accepted as a deposit method at Jackpot City Casino. Players interested in depositing funds must choose from other payment options, such as debit cards, e-wallets, or bank transfers. It’s recommended to check the casino’s banking page or contact their customer support for the most up-to-date information on accepted deposit methods.

Are there any limitations on Jackpot City Casino bonuses?

The main limitations on bonuses at Jackpot City Casino are related to time constraints. Each bonus offer has its terms and conditions, typically including expiry dates or time frames within which players must use the bonus or meet wagering requirements. To avoid missing out, players should carefully read and understand the rules and time limits associated with each bonus they opt into.

Why can't I deposit with my credit card at Jackpot City Casino?

In April 2020, the UK Gambling Commission banned using credit cards for online gambling. This regulation affects all online gambling websites operating in the UK, including Jackpot City Casino.

How do I update my data at Jackpot City Casino?

Contact their support team to update your data at Jackpot City Casino. Email a recent bank statement or utility bill to [email protected] for address changes. Remember to include your username in your communication.

Can I check my transaction history at Jackpot City Casino?

You can check your transaction history at Jackpot City Casino. Log into your account, click the avatar icon, and select ‘Transaction History’. This section allows you to view the status of individual deposits and withdrawals, helping you track your gambling habits and winnings.

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