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Play#Ad, 18+, GambleAware.org | New UK based customers only. You must opt in (on registration form) & deposit £2...0+ via a debit card to qualify. Offer valid 7 days from registration. Welcome Bonus: 100% match up to £100 on 1st deposit. 50x wagering applies (as do weighting requirements). Free Spins: Awarded on Gold Blitz once you have staked £20 on any Games Global game. Spin value = 10p. No wagering requirements on free spin winnings. Full Bonus T&C Show more
2 Deals available in United Kingdom
Bonus type: Free Spins, No Wagering, Welcome Bonus
Min Deposit: £20
Wagering: 50x GB, 0x FS
Bonus type: Existing Players, Daily Bonus
Min Deposit: No Deposit
Wagering: 30x
Bonus type: No Deposit, Free Spins, Code, No Wagering, Free Play, Sign Up, No Card Details, No ID Verification
Min Deposit: No Deposit
Wagering: No Wager
Bonus type: Free Spins, No Wagering, Welcome Bonus
Min Deposit: £10
Wagering: No Wager
Bonus type: Free Spins, No Wagering, Welcome Bonus, First Deposit Bonus
Min Deposit: £15
Wagering: No Wager
Bonus type: Free Spins, No Wagering
Min Deposit: £20
Wagering: No Wager
Expires: 31.12.2024
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Jackpot City Casino, one of the pioneers in the online gambling industry, was launched in 1998, but the UK Jackpot City was opened in 2023. With its long-standing presence, the casino has established itself as a trusted and reliable casino, particularly appealing to players in the United Kingdom. Its ownership by Malta-headquartered Betway Limited, a company that operates around 20 other online casino sites, further reinforces its strong position in the market.
Distinguishing Factors:
Here’s an updated overview of the company details:
Parent Company Name | Betway Limited |
---|---|
Website | jackpotcitycasino.co.uk |
Head Office | 9 Empire Stadium Street, Gzira GZR 1300, Malta |
CEO | Anthony Werkman |
Company size/Employees | 501-1,000 employees |
Upon entering Jackpot City Casino, players are greeted with a visually interesting interface that echoes the vibe of urban nightlife. The casino’s usability is exceptional, with intuitive navigation and a clear layout that makes finding games effortless. Players can sort titles by new, popular, and favourites, while a provider filter allows for accommodating searches according to game developers. Notably, it offers the iPhone app, accommodating iOS users with convenient functionality. The support section’s direct link to an FAQ page further exemplifies the site’s user-centric approach.
Usability Facts:
Ease of Navigation | User-friendly and intuitive |
---|---|
Mobile Games Availability | Extensive, with flawless integration |
Game Filters | Comprehensive and easy to use |
Search Function | Efficient and accurate |
Loading Speed | Fast and reliable |
UX and UI Rating | High-quality, intuitive design |
Jackpot City Casino holds various licenses, including remote casino, remote bingo, and remote general betting, both real and virtual, under account number 39372 by the UK Gambling Commission. It takes proactive steps to verify the age and identity of its customers, requesting photographic identification to prevent underage gambling, which aligns with global legal requirements.
Jackpot City Casino places a strong emphasis on responsible gaming and provides several features to support this commitment. Alongside recommending services like GAMSTOP and partnering with organisations such as Gamblers Anonymous and Gambling Therapy, the casino offers a suite of tools designed to help players manage their gambling habits effectively.
These tools include the ‘Take a Break’ feature, which allows players to temporarily suspend their account activity for a set period. For a more permanent solution, the ‘Account Closure’ option is available for those who decide to stop gambling altogether. Additionally, the casino provides ‘Session Reminders’ to encourage regular breaks during play, and ‘Activity Statements’ to help players track and reflect on their gambling behaviours. Each of these features is integrated into the casino, ensuring that players have easy access to responsible gambling resources.
Jackpot City Casino has implemented crucial safety features, such as SSL encryption, to secure users’ data and transactions. It has not been listed on any blacklists, which speaks to its reputation and the absence of major risks associated with its use.
Here’s a summary of the player protection features:
SSL encryption | 128-bit |
---|---|
Deposit Limits | Yes |
Activity Limitations | Yes |
Self Exclusion | Yes |
Protection of Minors | NetNanny |
Problem Gambling Organisations | Gamblers Anonymous, Gambling Therapy |
IT-Security | GTS CA 1P5 |
Firewall | Yes |
Anti Money Laundering | Source of funds and identity verification |
Playing at Betway is intended to be fun and entertaining. Our commitment is to our customers – sharing the thrill with you. That means it’s our responsibility to give you a safe gambling environment, which is why we’re encouraging everyone to check out some safer gambling tips and advice here: https://www.begambleaware.org/safer-gambling/tips-for-gambling-safely/
Betway’s Affiliate Marketing Manager
The Terms and Conditions of Jackpot City Casino are crucial for players to understand before starting playing. Here is a list summarising the typical key points:
I registered at Jackpot City Casino and found the process fast and simple. Here’s a guide to help you through it:
Upon visiting Jackpot City Casino’s website, the bright orange Join button in the top-right corner is hard to miss.
Clicking this button brings up the registration form.
We entered all the necessary personal details, such as name, contact information, and date of birth.
I set up my username and password.
I carefully read and accepted the casino’s terms and conditions.
I uploaded the required documents for identity verification.
The casino then quickly verified my account.
After verification, I made my first deposit and was all set to start playing.
Jackpot City Casino presents a selection of bonuses designed to accommodate both new and existing players, albeit with a modest variety. Newcomers can fancy a Welcome Bonus offering a match and free spins, while the No Deposit Bonus is a standout, granting daily spins without a deposit. For existing customers, the promotions are mainly tournament-based, such as the Drops & Wins and seasonal leaderboards, which some may find limiting compared to the broader offerings of other casinos.
Jackpot City Casino sets the stage for new players with a Welcome Bonus that is both generous and user-friendly. The bonus includes a £100 match on the first deposit and 100 free spins on Gold Blitz. To qualify, new customers must opt-in during registration and deposit at least £20, with the offer remaining valid for 7 days. While the bonus amount must be wagered 50 times (quite high), the free spins come with no wagering requirements, allowing players to retain their winnings without additional stakes.
Jackpot City Casino No Deposit Bonus is a standout offering that lets players spin for a chance to win up to £1,000,000 without needing to deposit funds. The bonus is simple: logging in daily and accessing the ‘Mega Money Wheel’ game gives players 10 spins with no deposit required. These spins come with a 30x wagering requirement, a standard rate for such promotions.
Jackpot City’s Drops & Wins Promotion pander to all customers, providing a chance to win one of the 1500 daily cash prizes. By opting in and staking a minimum of 50p on any Pragmatic Play game featured in the ‘Drops & Wins’ tab, players become eligible for the random cash drops. The daily prize pool of £35k and the possibility of winning up to £2,500 without intricate conditions make this promotion especially appealing.
The Winter Wonderland promotion offers a festive boost to the gaming spirit, with a £500,000 cash prize pool up for grabs in December. This promotion requires players to opt-in and rewards them based on their success in weekly leaderboards, fueled by the highest winning multipliers on qualifying games. The promotion’s structure encourages continuous play and generously rewards the most successful participants.
For regular players, the Weekly Leaderboards are a fun promotion. Players can secure a spot on the leaderboard by opting in and betting at least 50p on slots within the ‘Drops & Wins’ tab. With a weekly prize pool of £255k and daily prizes totalling £25,000, this ongoing promotion keeps the competitive edge sharp and the potential for winnings high.
#Ad, 18+, GambleAware.org | New UK based customers only. You must opt in (on registration form) & deposit £2...0+ via a debit card to qualify. Offer valid 7 days from registration. Welcome Bonus: 100% match up to £100 on 1st deposit. 50x wagering applies (as do weighting requirements). Free Spins: Awarded on Gold Blitz once you have staked £20 on any Games Global game. Spin value = 10p. No wagering requirements on free spin winnings. Full Bonus T&C
Jackpot City Casino offers various gaming options that will satisfy any player, featuring game categories such as Slots, Jackpots, Roulette, Blackjack, Live Casino, and Slingo. The lobby is structured to present these games in an accessible manner. Players can browse games by type, and some categories are divided into sub-categories, providing a more refined search. Additionally, the casino features a search bar and filters for game providers, enabling players to quickly find games from their favourite developers or explore new ones.
However, the range of providers is more focused, with slots primarily from Microgaming and Pragmatic and live games from Evolution Gaming. This curated selection from fewer providers provides consistent quality but may limit variety.
Regarding RTP information, Jackpot City Casino maintains transparency by providing RTP data, giving players insight into potential returns. However, it’s notable that the casino does not offer a demo mode, meaning players cannot try games without wagering real money.
Here’s a glance at the game facts:
Game Type | Quantity | Most Popular Game |
---|---|---|
Slots | 3000+ | Gold Blitz |
Jackpots | 30+ | Mega Moolah |
Roulette | 10+ | American Roulette |
Blackjack | 15+ | European Blackjack Gold Series |
Live Casino | 20 | Crazy Time |
Slingo | 30+ | Slingo Starburst |
Now we will discuss the offering of each type in more detail.
Jackpot City Casino has an online slot library of around 3150 games, which is pretty solid. The collection includes a decent mix of themes and gameplay mechanics, ensuring rich and varied slot gameplay. The focus on quality is evident in the selection of slots available, with each game offering unique features and absorptive graphics.
Here’s a list showcasing some of the top slots with their respective RTPs and providers:
Jackpot City Casino provides a compelling array of over 30 jackpot slot games, appealing to any kind of player. The casino features several jackpots, including Daily Jackpots, Wowpots, and Big Jackpots, each offering unique gameplay. These slots are sourced from reputable providers, ensuring quality and fairness in gameplay.
Here’s a table showcasing some of the top jackpot slots along with their RTPs and providers:
Jackpot Slot | RTP | Provider |
---|---|---|
Starlite Fruits Mega Moolah | 97.08% | Microgaming |
Bust the Bank | 96.75% | Microgaming |
Mayan Eagle | 96.32% | Microgaming |
Jade Shuriken | 94.24% | Slingshot Studios |
Hyper Star | 94.10% | Microgaming |
Mask of Amun | 94.00% | Fortune Factory |
Book of Atem Wowpot | 93.50% | Microgaming |
Mega Moolah | 93.42% | Microgaming |
Queen of Alexandria Wowpot | 92.50% | Microgaming |
Wolf Blaze Wowpot | 86.93% | Fortune Factory |
Jackpot City UK offers a well-curated selection of live casino games, with over 20 titles that appeal to fans of Live Roulette, Live Blackjack, and Game Shows. Despite its relatively smaller size, the collection stands out for its quality and the gameplay value it provides.
Here’s a snapshot of the live casino games:
Live Casino Game | RTP | Provider |
---|---|---|
Lightning Blackjack | 99.56% | Evolution Gaming |
One Blackjack | 99.28% | Pragmatic Play |
Power Blackjack | 98.80% | Evolution Gaming |
Lightning Roulette | 97.30% | Evolution Gaming |
Mega Roulette | 97.30% | Pragmatic Play |
Dream Catcher | 96.58% | Evolution Gaming |
Gonzo’s Treasure Hunt | 96.56% | Evolution Gaming |
Treasure Island | 96.56% | Pragmatic Play |
Power Up Roulette | 96.20% | Pragmatic Play |
Crazy Time | 95.50% | Evolution Gaming |
Though modest in quantity, Jackpot City Casino’s roulette selection presents a subpar array of options for fans of this classic game. With over 10 different roulette games, the casino falls short in offering a comprehensive variety to fans of this timeless casino game.
The table below outlines some of the roulette games offered, highlighting their unique features:
Roulette Game | RTP | Provider |
---|---|---|
9 Masks of Fire Roulette | 97.30% | Microgaming |
Multifire Roulette | 97.30% | Switch Studios |
Three Wheel Roulette | 97.30% | Switch Studios |
Extreme Multifire Roulette | 97.30% | Switch Studios |
European Roulette Gold Series | 97.30% | Microgaming |
Auto Roulette | 97.30% | Switch Studios |
Roulette With Golden Chips | 97.30% | Switch Studios |
Turbo Multifire Roulette | 97.30% | Real Dealer Studios |
Sapphire Roulette | 97.30% | Microgaming |
American Roulette | 94.74% | Switch Studios |
At Jackpot City Casino, blackjack fans have access to a focused collection of over 15 blackjack games. This selection, although limited in number, offers a variety of styles and rule sets that accommodate different preferences for blackjack games.
Below is a table featuring some of the blackjack games available, highlighting their distinct characteristics:
Blackjack Game | RTP | Provider |
---|---|---|
Perfect Strategy Blackjack | 99.91% | Switch Studios |
Atlantic City Blackjack | 99.65% | Switch Studios |
Vegas Downtown Blackjack | 99.62% | Microgaming |
European Blackjack Multihand | 99.60% | Switch Studios |
European Blackjack Gold Series | 99.60% | Microgaming |
Premier Blackjack with Lucky Lucky | 99.57% | Switch Studios |
Vinnie Jones Blackjack | 99.51% | Real Dealer Studios |
Classic Blackjack Multihand | 99.44% | Switch Studios |
Classic Blackjack Side Bet Suite | 99.44% | Switch Studios |
Classic Blackjack with Noble Diamonds | 99.44% | Switch Studios |
Jackpot City Casino offers a neat collection of over 30 Slingo games, a fusion of slots and bingo that has gained popularity for its unique gameplay. This solid assortment of Slingo titles provides players various themes and play styles.
Below is a table featuring some of the notable Slingo games, along with their unique aspects:
Slingo Game | RTP | Provider |
---|---|---|
Slingo Super Spin | 96.70% | Slingo Originals |
Slingo Starburst | 96.50% | Slingo Originals |
Slingo Piggy Bank | 96.45% | Slingo Originals |
Slingo Fire & Ice | 96.40% | Slingo Originals |
Red Hot Slingo | 96.33% | Slingo Originals |
Slingo Racing | 96.30% | Slingo Originals |
Slingo Reel King | 95.00% | Slingo Originals |
Slingo XXXtreme | 95.00% | Slingo Originals |
Slingo Money Train | 94.50% | Slingo Originals |
Tetris Slingo | 94.07% | Slingo Originals |
Jackpot City offers a mobile-optimized performance that is accessible on various devices, including smartphones and tablets. The mobile casino site is designed to be fluid and user-friendly, adapting well to different screen sizes and operating systems. While the casino does have an app, it is currently available only for iPhone users.
App information:
iOS Casino App | https://apps.apple.com/mt/app/jackpot-city-online-casino/id571932135 |
---|---|
App Store Rating | N/A |
App Store Reviews | N/A |
Provider | Sugarbush Worx (Pty) Ltd |
Size | 12.3 MB |
Compatibility | Requires iOS 14.0 or later |
Language | English |
The mobile site’s performance on non-Wi-Fi connections is commendable, with fast loading times and efficient navigation. However, the limitation of the casino app to only iPhone users might be a drawback for Android users, who must rely on the website.
Jackpot City Casino provides a variety of deposit methods, including some of the most popular options on the market. The minimum deposit amount is £10, and the casino charges no additional deposit fees.
Here’s a quick overview of the deposit methods:
Payment Method | Min. Deposit | Commission Fee | Processing Speed |
---|---|---|---|
Visa | £10 | None | Instant |
Mastercard | £10 | None | Instant |
PayPal | £10 | None | Instant |
Skrill | £10 | None | Instant |
Neteller | £10 | None | Instant |
Rapid Transfer | £10 | None | Instant |
Jackpot City Casino uses the methods we discussed in the deposit section for cashouts, ensuring convenience and security for players. The casino has a minimum withdrawal amount of £5, with no specified maximum limit. However, for substantial sums, additional documentation may be required.
Here’s a breakdown of the withdrawal methods:
Withdrawal Method | Min. Cashout | Commission Fee | Processing Speed |
---|---|---|---|
Visa | £5 | None | 2-6 Business Days |
Mastercard | £5 | None | 2-6 Business Days |
PayPal | £5 | None | 24-48 Hours |
Skrill | £5 | None | 24-48 Hours |
Neteller | £5 | None | 24-48 Hours |
Rapid Transfer | £5 | None | 24-48 Hours |
Jackpot City Casino has a standard 24-hour pending period for all withdrawals, during which players can reverse their withdrawal if they change their mind.
Jackpot City Casino’s KYC (Know Your Customer) process guarantees player security and legal compliance. The verification starts automatically after registration, but players are prompted to send specific documents to [email protected] if unsuccessful.
Recommended documents include a passport for identity and a driver’s licence for address verification. Accepted documents also encompass government-issued ID cards, utility bills, bank statements, and similar records, provided they are recent and clear. Screenshots or pictures of these documents are acceptable, but they must be legible and complete.
Players must also provide unedited PDFs as proof of their source of funds, especially for large withdrawals or under suspicious circumstances. This involves submitting documents like salary statements or inheritance documents in their original format.
Jackpot City Casino’s customer support system is structured to provide efficient assistance to players. The primary access to support is through the casino’s help page, where a wide range of common queries are addressed. If a player’s specific issue isn’t covered in the help section, they can contact the support team directly.
Support methods available:
Support Method | Availability | Response Time |
---|---|---|
FAQ | 24/7 | Self-service |
24/7 | Dependent on query complexity | |
Live Chat | 24/7 | Typically immediately to a few minutes |
To reach customer support, players need to log into their account, go to ‘My Account’, and click on ‘Help’ or ‘Help and Support’ under Quick Links. After selecting the relevant category and clicking on the specific query, players can indicate this by choosing “No” at the ‘Was this article helpful?’ prompt if the answer isn’t found. This action directs them to a contact page where they can use a live chat to contact the support team. Notably, the ‘Live Chat’ link at the top of the Help and Support page offers a quicker way to initiate this direct communication.
Jackpot City Casino does not explicitly mention direct email or phone support, emphasising the live chat feature for immediate assistance. This approach is effective for quick and interactive problem-solving but might not appeal to preferences for more traditional contact methods like phone calls or direct emails. Users need to be logged in to access live chat, which also means that unregistered users seeking information before signing up may find it less convenient.
Analysing around 390 reviews of Jackpot City Casino on TrustPilot reveals a challenging landscape for the brand’s reputation among players. With an overall rating of just 1.3, it’s clear that customer satisfaction is an area of significant concern. A critical observation from these reviews is the absence of responses to negative feedback from the casino’s team, indicating a lack of proactive involvement in addressing player issues.
In the few positive opinions shared, players mentioned successful withdrawals and enjoyment of the games. One reviewer highlighted that they received their withdrawals quickly, suggesting that some aspects of the casino’s financial operations function well.
However, the negative opinions dominate the discourse. Common grievances include problems with account access, particularly incidents where players could deposit funds but were locked out of their accounts. Refund issues were also recurring, with some players labelling the site fraudulent. Security concerns were raised, notably by a player who had to suffer from unauthorised transactions on their credit card, which was used exclusively at Jackpot City Casino.
Other notable complaints include dissatisfaction with customer service and perceived inadequacy of rewards or bonuses, despite significant player spending. Allegations of rigged games and unfair payout systems were also prevalent. The terms associated with deposit bonuses, particularly the high wagering requirements, were described as deceptive, leading to frustration among players. Some customers voiced dissatisfaction with how bonus cash affected their ability to withdraw winnings.
Going through player feedback on Jackpot City Casino from Casino Guru, we find a mix of opinions among the roughly 40 reviews gathered. The insights offer a comprehensive look into the casino’s operations from the player’s perspective.
A few players have shared positive opinions, noting the casino’s daily free spin and money wheel games and interesting features. One long-term member praised the casino for fast and trouble-free withdrawals over more than 10 years. Another user highlighted the ease and speed of withdrawal and deposit processes, along with helpful live chat support. The simplicity of the verification process and the range of games also received commendations.
However, several players have reported significant issues. Concerns about account locking, particularly after depositing funds, and unresponsiveness to emails are prominent. One user described a drastic change in their view of the casino after encountering problems with account verification and withdrawal of winnings. There are allegations of deceptive advertising, with one player experiencing drastic changes in game odds and difficulties with cashing out due to bonus requirements. Claims of fraudulent activities, including mishandling of deposits and strict bonus conditions hindering withdrawals, are also noted. A user expressed frustration with a perceived lack of transparency and fairness in the casino’s loyalty program and RTP rates.
After reviewing player feedback on Jackpot City Casino from AskGamblers, a varied picture emerges, illustrating a range of opinions from the players.
A few players have expressed satisfaction with certain aspects of Jackpot City Casino. The low minimum deposit amount and the availability of match bonuses and free tournaments are appreciated by some users. Other positive points noted are easy deposit processes and a selection of games that function well on mobile devices. The website’s layout, ease of navigation, and the efficiency of live support agents are also praised. Some players have had no issues with withdrawals and appreciate the customer support for resolving issues.
Again, numerous players have shared significant negative opinions. A common issue is the lengthy pending withdrawal period, sometimes 72 hours or more. The return-to-player ratio and the verification process have been criticised, with some players describing them as among the worst they’ve encountered. Concerns about the casino’s bonus system are frequently mentioned, especially the high wagering requirements and bonus conditions that complicate the withdrawal process. Players have also reported challenges in withdrawing funds, citing issues with certain withdrawal methods and poor communication from the casino. Some users describe the loyalty program and bonus wheel as underwhelming. Complaints about bet manipulation and a lack of transparency in-game outcomes have also been raised.
Our final assessment of Jackpot City Casino is nuanced, balancing its strengths against some notable drawbacks. The casino certainly has its highlights, but it’s important to consider the areas where it falls short, especially from a player’s perspective.
Jackpot City Casino excels with its solid game library, particularly slots and Slingo options, appealing to various gaming tastes. The casino’s mobile optimisation guarantees flawless performance across different devices, although it’s worth noting that the app is only available for iPhone users. Regular opportunities like daily free spins and a low deposit requirement add to the appeal, making it accessible to a wider audience. Additionally, some long-term players have expressed consistent satisfaction over the years.
However, the casino’s limited variety of promotions and high wagering requirements on certain bonuses are significant concerns. These factors can diminish the value of bonuses and affect overall player satisfaction. Coupled with issues around customer service and transparency, these aspects require careful consideration. Table game selection is also quite dull.
For players who prioritise game variety and a mobile-friendly interface, Jackpot City Casino can be a good choice. However, those who are cautious about promotional terms and seek strong customer support might find it less suitable.
Support
No, Jackpot City Casino does not offer a referral program. While some online casino websites provide promotions for players who refer friends, Jackpot City Casino does not have such a scheme. Players looking to benefit from promotions may explore other available bonuses and rewards directly on the casino’s website.
No, Paysafecard is not accepted as a deposit method at Jackpot City Casino. Players interested in depositing funds must choose from other payment options, such as debit cards, e-wallets, or bank transfers. It’s recommended to check the casino’s banking page or contact their customer support for the most up-to-date information on accepted deposit methods.
The main limitations on bonuses at Jackpot City Casino are related to time constraints. Each bonus offer has its terms and conditions, typically including expiry dates or time frames within which players must use the bonus or meet wagering requirements. To avoid missing out, players should carefully read and understand the rules and time limits associated with each bonus they opt into.
In April 2020, the UK Gambling Commission banned using credit cards for online gambling. This regulation affects all online gambling websites operating in the UK, including Jackpot City Casino.
Contact their support team to update your data at Jackpot City Casino. Email a recent bank statement or utility bill to [email protected] for address changes. Remember to include your username in your communication.
You can check your transaction history at Jackpot City Casino. Log into your account, click the avatar icon, and select ‘Transaction History’. This section allows you to view the status of individual deposits and withdrawals, helping you track your gambling habits and winnings.
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