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In this extensive Sun Bingo review, British players will find an in-depth analysis made by the Gamblizard team, highlighting key aspects that make this site unique. Central to the evaluation are the bonuses and promotions, which are pivotal for both new and regular players. We meticulously go over various segments, including the casino's history, giving insights into its establishment and evolution.
Additionally, the review covers the terms and conditions, simplifying legal jargon for better understanding. Our analysis also includes an overview of the game collection and aims to provide a balanced and detailed perspective, allowing you to make an informed decision.
Withdrawal MethodsMasterCard, PayPal, Skrill, Visa, Visa Electron, PaysafeCard
Min Withdrawal£5
Game TypesBingo, Slots
RTP97.02%
The Sun Bingo Pros & Cons
Pros
Great Game Collection: Sun Bingo boasts many games, including 18 bingo rooms and slots.
Strong Mobile Compatibility: With a dedicated iOS app and a mobile-friendly website, Sun Bingo offers hitch-free gaming across devices.
User-Friendly Interface: The casino's website is noted for its easy browsing and straight-to-the-point design.
Good Promotions: Regular promotions include a welcome bonus, daily free play, and other promotions, adding value and fun for new and regular players.
Player Safety and Compliance: Sun Bingo is licensed by the UK Gambling Commission and the Alderney Gambling Control Commission. It also emphasises responsible gaming and employs SSL encryption for data security to ensure safe and compliant gaming.
Cons
Limited Customer Support Availability: Customer support is unavailable 24/7, which might be inconvenient for players needing assistance outside the working hours of 8 AM to 1 AM.
Geographical Restrictions: The casino primarily serves players in the UK and Ireland
Lack of Transparency in Certain Areas: Some players have noted a lack of clarity regarding the terms of bonus offers and the details of withdrawal and deposit methods. This can lead to confusion and a less satisfactory user experience.
Sun Bingo, launched in 2006, is a notable player in the UK’s online bingo landscape. It operates under the News UK Group and holds its licence in Alderney. Initially, Tombola managed the casino until 2010, when Gamesys took over, marking a significant shift in its operation. This change led to the launch of Sun Bingo’s first mobile-specific site, accommodating the evolving needs of online players.
Today, Sun Bingo is recognised for its association with the Playtech site, a leader in the online gaming industry. This collaboration has enabled Sun Bingo to offer various games, including 18 distinct bingo rooms accessible 24/7. What sets Sun Bingo apart in the competitive UK market is its thematic approach, user-friendly interface, and a wide selection of games that appeal to a broad audience. The casino is particularly noted for its commitment to regular promotions and a loyalty program, which adds value for its consistent users.
Year of Establishment
2006
Parent Company
VF2011 Limited
Head Office Address
Millennium House, Olliver Street, Alderney, GY9 3TD, United Kingdom
Website
www.sunbingo.co.uk
The Sun Bingo First Impression
Upon visiting Sun Bingo, users are greeted with a simple and clean website design. The site’s browsing is straight to the point, making it easy for users to find and select games. The homepage prominently displays various game options and promotions. The casino also provides live dealer games, adding to the variety of gaming options.
Sun Bingo is interesting in terms of its mobile compatibility. It offers a hitch-free time across devices, with a dedicated app for iOS users. The mobile version maintains the desktop site’s usability and features, guaranteeing that players can take pleasure in their favourite games on the go.
Ease of browsing
User-friendly and straight-to-the-point
Mobile Games Availability
Excellent, with a dedicated app and mobile-compatible website
Game Filters
There are no game filters
Search Function
Simplified and effective
Loading Speed
Good, with minimal delays
UX and UI Rating
High, intuitive design and user interface
Expert's Rating
First Impression4.5
Sun Bingo scores 4.1 out of 5. It provides a user-friendly interface, a wide range of bingo and casino games, and robust mobile compatibility. However, the limitation to UK and Ireland residents and the absence of continuous live chat support are areas for improvement. The overall casino ambience is highly commendable, especially for players who appreciate a mix of traditional bingo with modern online casino elements.
Sun Bingo’s Licensing, Safety, and Player Protection
Sun Bingo operates under the stringent regulations of the UK Gambling Commission (UKGC), holding a primary licence for its online operations. It is also regulated by the Alderney Gambling Control Commission, guaranteeing international compliance. These licences, crucial for legal operation in the UK, cover remote casino and bingo services.
Licensing Body
Licence Type
Account Number
UK Gambling Commission
Remote Casino/Bingo
45110
Alderney Gambling Control Commission
Remote Gaming
136C1
Player Protection, Responsible Gaming, and Site Security
Sun Bingo prioritises player protection, responsible gaming, and site security, adhering to stringent principles to ensure safe gaming. The casino implements several measures to promote responsible gaming. Players can set deposit limits daily, weekly, or monthly, helping them control their spending. The casino also offers tools like Reality Checks, notifying players of the time spent on the site, and Account Cool Off options for short breaks from gaming. There’s a self-exclusion feature for longer breaks and locking accounts for up to five years, and the casino encourages registration with GAMSTOP for broader self-exclusion.
Regarding site security, Sun Bingo employs Secure Sockets Layer (SSL) encryption technology, guaranteeing the safety of user data and transactions. This advanced encryption protocol safeguards information from unauthorised access. The casino also complies with anti-money laundering regulations, incorporating identity verification and transaction monitoring to prevent financial crimes.
Sun Bingo conducts regular risk assessments and maintains stringent security protocols to create a secure gaming environment. Below is a table summarising key player protection and site security features at Sun Bingo:
These measures reflect Sun Bingo’s commitment to responsible gaming and robust security, fostering a safe and controlled gambling territory. Evaluating Sun Bingo’s licensing, security, and player protection measures reveals a comprehensive approach towards legal compliance and player safety. Based on these criteria, it earns a 4 out of 5 rating. While the casino demonstrates robust licensing and security protocols, continuous improvements in player protection could further elevate its standing in the online gaming industry.
When interested in Sun Bingo, knowing its terms and conditions is crucial to guarantee fair and safe gaming. Here’s a breakdown of the key points:
Age Requirement: You must be 18 years or older to play.
Accuracy of Information: All personal details provided during registration must be accurate and true.
Legality of Funds: Deposits must not come from illicit activities.
Fair Play: No collusion or cheating is allowed.
Account Security: You are responsible for keeping your payment details and account information secure.
Responsible Gaming: Tools like self-exclusion for 6 months to 5 years and financial limits are available to help manage play responsibly.
Payment Methods: A maximum of 10 active cards is allowed, and credit card use is prohibited.
Inactive Accounts: Accounts inactive for 12 months will be deemed dormant and might incur a monthly fee until reactivated.
Fund Protection: Funds in your account are not protected in case of insolvency.
Jurisdiction: Services must not be used in prohibited jurisdictions, and attempts to bypass restrictions are forbidden.
Account Closure: You may close your account at any time, and Sun Bingo reserves the right to close accounts under certain conditions.
Following these guidelines, every player contributes to maintaining safe and equitable gaming at the casino.
How to Register and Verify Your Sun Bingo Profile
Players must understand the registration and account confirmation process to have a hitch-free and fun gaming at Sun Bingo. Knowing these steps is crucial as it enables players to access games, bonuses, and promotions.
Visit the Official Website
Enter the Sun Bingo official site in order to start the registration process.
Locate the Registration Button
Look for the ‘Join Now’ button on the website to initiate the registration process.
Enter Personal Details
During registration, you must provide some personal details. It’s essential to enter accurate information to avoid any misunderstandings.
Email Confirmation
After submitting your details, an email with a confirmation link will be sent to you. Check your email and click the link to confirm and activate your account.
Remember, the registration process at Sun Bingo is designed to be straight to the point and user-friendly, considering the ease of new users. Make sure to complete each step accurately to take pleasure in the full range of games and bonuses offered.
Sun Bingo Bonuses and Promotions
As you decide to start playing at Sun Bingo, pay attention to all the available bonuses. This section will illuminate the wide offers, starting with the attractive welcome bonuses and progressing through the casino’s various promotions.
Welcome Bonus
Sun Bingo offers a welcome bonus designed for new customers. Players become eligible for this joining offer upon registering and making a first deposit of £10 or more. The first deposit bonus includes 110 free spins on selected slot games such as Age of the Gods and Buffalo Blitz 2, and a £50 Bingo Bonus when £10 is spent on Bingo Tickets.
To claim the bonus, new customers must deposit a minimum of £10 and spend this amount on Bingo tickets within the promotional period, extending from September 1, 2020, to May 31, 2024. This offer is restricted to residents of the UK or ROI who are 18 years or older. It’s important to note that deposits made via Neteller, Skrill, or PayPal are not valid for this promotion.
The terms and conditions require players to wager the winnings from the Free Spins Bonus 30 times. For example, a £10 win necessitates a £300 wager to meet the requirements. Similarly, the Bingo Bonus must be wagered four times, equating to a £200 wager for compliance. The Free Spins expire 48 hours after crediting, and the Bingo Bonus expires after 7 days. Failing to meet the wagering requirements within these time frames results in the forfeiture of the bonus and any pending winnings. This bonus is primarily for wagering purposes and cannot be withdrawn.
Play daily for FREE
Sun Bingo offers a “Play daily for FREE” promotion, allowing players to win prizes, including cash, free spins, and bingo tickets. Participation is simple: registered UK and ROI residents aged 18 and over who’ve joined in the last 30 days or have deposited and staked £10 in the past month can log in between 12:00 – 23:59 each day. Once logged in, pressing the ‘Go’ button on the wheel initiates a daily spin, offering the opportunity to win one prize per day.
Regarding the prizes, cash rewards are credited directly to the player’s account, confirmed via a pop-up message. Winners of free spins also receive a pop-up, which must be accepted; these spins expire after three days and come with no wagering requirements. Free bingo tickets are available in the lobby for rooms with the Free Ticket logo, and the Free Bingo Session is scheduled at 22:00 nightly in The Lounge.
Pennies To Hundreds
Sun Bingo’s “Pennies To Hundreds” promotion offers an interesting way for players to potentially win significant cash prizes. Every Tuesday and Thursday, from 20:00 to 22:59, the Cash Cave room hosts games where ticket prices range from 1p to 2p. Participants can win a portion of the £14,500 prize pool in each session.
Players need to purchase bingo tickets for games scheduled during these times in the Cash Cave room to join in. Prizes vary, from £300 to £500, contributing to the total £14,600 cash prizes per session. It’s important to note that this promotion is not exclusive to Sun Bingo; it’s available across multiple sites within the Virtue Fusion network, which means winners can be from various sites.
Regarding the terms and conditions, the maximum number of tickets per game per player can range to 120. The promotion is available to Sun Bingo’s registered players who are UK and ROI residents aged 18 and over. Identification and verification are prerequisites. Prizes are distributed immediately post-game, and the winnings are equally divided in instances of multiple winners.
Bingo Linx
The Sun Bingo’s Bingo Linx promotion offers a substantial weekly prize pool of £112,000. This ongoing event, available daily from 10:00 am to midnight, includes Bingo Linx games hosted in various rooms such as Candy, Penny Press, Romance, Cash Cave, and Cabaret. Participation in this promotion is exclusive to UK and ROI residents 18 years or older, with registration and ID verification requirements at Sun Bingo.
To join, players purchase tickets for the Bingo Linx games for 10p each, with a minimum ticket purchase ranging from 2 to 6 and a maximum of 72 to 100 tickets per game. The promotion features a large £10,000 full house game every Friday and Saturday at 10 pm. With over 60 winners daily, players have ample opportunities to win.
Prize money is distributed immediately post-game, and the amount is shared equally in instances of multiple winners. This promotion is part of the Virtue Fusion network, implying potential winners across various sites. It’s important to note that standard conditions and restrictions set by the promoter, VF2011 Limited, govern the promotion. These include player eligibility, gameplay responsibility, and adherence to the terms and conditions of sunbingo.co.uk. Sun Bingo’s Customer Services team is available to assist with any issues.
The Sun Bingo No Deposit Bonus
At the time of this review, Sun Bingo does not offer a no deposit bonus. However, they provide other attractive bonuses and promotions, which can compensate for this absence. Our curated selection from reputable online casinos is ideal for those specifically seeking no deposit bonuses. We frequently update our list to make sure you have access to the latest no-deposit offers and trustworthy sites with an attractive sign up offer.
Expert's Rating
Bonuses & Promotions4.6
Sun Bingo offers a range of attractive bonuses and promotions, including a generous welcome bonus with free spins, a bingo bonus, and daily free play opportunities. These wide and appealing offers create an interesting gaming. However, the absence of a no-deposit bonus, a popular feature in many online casinos, slightly diminishes its competitiveness. Despite this, Sun Bingo’s promotions are on par with top brands, earning a solid 4.6 out of 5 rating for their overall bonus structure.
Sun Bingo offers a wide range of games from various developers, with a notable presence of prominent providers like Pragmatic Play, Playtech, Microgaming, Big Time Gaming, IGT, and Quickspin, among others. The site boasts various game categories, including slots, roulette, blackjack, video poker, bingo, baccarat, jackpot games, live games, keno, and scratch cards, providing comprehensive gambling.
With a summation of 300+ games, Sun Bingo offers 150 slot games, supplemented by a selection of bingo games. Some popular slot titles include Pixies of the Forest, Ted, Cleopatra, Thunderstruck 2, and Beach Life. As for RTP (Return to Player) information, the casino doesn’t explicitly display RTP data for its games on the site. This information is typically found within each game’s rules or help sections. RTP is a critical factor in assessing the potential payout of a game over time, with the industry standard usually hovering around 95-96%.
Regarding free play options, Sun Bingo doesn’t indicate the availability of a demo or practice mode for its games. Typically, such modes allow players to try games for free without wagering real money, which is a great way to get acquainted with the game’s mechanics and features.
Games category
Number of games
Most popular
Slots
170+
Buffalo Blitz 2
Bingo
15+
The Sun Bingo
Live Casino
40+
Jade Blackjack 2 Live
Slingo & Scratch
40+
Slingo Elf Blitz
Slot Games
Sun Bingo offers a cool slot game selection encompassing over 170 titles. This category showcases a variety of themes and styles, from classic to modern, accommodating to different player preferences. Notable for their interesting gameplay and distinct features, these slots provide an entertaining time without specific emphasis on bonuses or promotions.
Slot Games
Description
Provider
RTP
Release date
Buffalo Blitz 2
The game is played on a 6×4 grid with 4,096 ways to play. AllWays is a mechanism in several Pragmatic games that pay to start from the first line with every neighbouring symbol combination.
Playtech Origins
95.96%
09/07/2020
Animal Instinct
Animal Instinct by Playtech Vikings is a gripping video game with a 5-4 layout, wagers ranging from 0.80 to 240 euros, and forty paylines. With wild symbols increasing your chances of winning, this game takes you on an interesting trip into the wild.
Playtech Vikings
91.46%
15/08/2023
Action Bank
The Action Bank online slot has 5 reels, 3 rows, and 20 paylines, and the gameplay is relatively straight to the point. This game will undoubtedly appeal to you if you prefer the brick-and-mortar sense of actual devices.
Barcrest
95.16%
08/06/2016
Golden Fields
Sunflowers peep their golden heads up below the grid, and you’ll need to gather water symbols to trigger Plant Wilds, which spread from the top and down to fill whole reels.
JustForTheWin
94.15%
20/04/2023
Wild Link Riches
The 5×3 default grid is set in a pot of gold where the rainbow stops, and Wild Link Riches features a lovely audiovisual presentation that is typical of this genre.
SpinPlay Games
96.43%
23/06/2023
Bingo Games
Sun Bingo offers a cool range of bingo games, with around 15+ unique titles. These games showcase various themes and styles, providing a refreshing mix for players.
Bingo
Description
Ticket Price
Prize Amount
Opening Times
The Sun Bingo
Roll up, roll up, if it’s news headlines you want, come to our 36-ball Winning Headlines Bingo room. We have games from midday to midnight, and you can buy a ticket from 10p with prizes up to £30.
From 10p
Up to £30
12:00 – 23:59
Age Of The Gods Bingo
Do you want to try your luck at bingo with the Gods? Then join us in our Age of the Gods Bingo room for 90-ball games every day from 9 am to 5 pm.
From 5p
Up to £100
12:00 – 23:59
Glamour Room
Glamour, the home of our 75-ball bingo, is the place to be if you like your bingo with more fast-paced and non-stop prizes.
From 1p
Up to £350
12:00 – 23:59
Heart Room
You can play in our 80 ballroom from 9 am to midnight, Sunday to Thursday, and 9 am to 5 pm on Fridays/Saturdays. Heart room tickets start at just 10p and have big prizes, up to £80, to be won!
From 10p
£80
9:00 – 00:00 am to 5 pm Fri/Sat
Brit 50
You’ll just need one ticket, which you may get in the room before the game starts. Your ticket has 10 bingo numbers with a British/London theme, and you must match the numbers on the ticket to the numbers shouted out to win the reward.
From 10p
Up to £33
12:00 – 00:59
Live Casino
Sun Bingo’s Live Casino category features over 40 games, offering a rich mix of classic and innovative live dealer options. Unique for its interesting live interactions and wide game styles, this category brings the fun of a real casino into players’ homes. With its varied assortment, Sun Bingo’s Live Casino accommodates different preferences.
Live Casino
Provider
RTP
Release date
Jade Blackjack 2 Live
Playtech
88.5%
20/11/2023
The Greatest Cards Show Live
Playtech
96.97%
05/12/2022
Penny Roulette
Playtech
97.3%
15/02/2017
Mega Fire Blaze Roulette Live
Playtech
97.3%
08/06/2021
Adventures Beyond Wonderland Live
Playtech
96.82%
18/02/2021
Slingo & Scratch
Sun Bingo’s Slingo & Scratch category, with over 40 games, offers a unique blend of Slingo and scratch cards, combining traditional bingo elements with slot mechanics.
Slingo & Scratch
Description
Provider
RTP
Release date
Slingo Elf Blitz
At the centre of Slingo Elf Blitz is an ice 5×5 grid filled with randomly generated numbers. Five new numbers reveal beneath this chilly matrix with each spin, aligning with the reels.
Slingo Originals
95.2%
22/12/2023
Slingo Wolf Snowstorm
Slingo Wolf Snowstorm, created by Slingo Originals, is a gripping video slot with a 5×5 layout and 12 Betways that mixes slot game characteristics with the fun of Slingo.
Slingo Originals
94.47%
20/12/2023
Tetris Slingo
Tetris Slingo is a retro-styled game with simple rules. The game includes a 5-5 playing field, and cluster pays! Because the game — Tetris Slingo — is compatible with all mobile devices, you may play it whenever and anywhere you like!
Slingo Originals
94.07%
26/10/2023
Wild Lava Scratch
Wild Lava Scratch is a 3-by-3 grid Scratch Card. Wild Lava Scratch aims to expose squares and create winning combos.
Playtech
95%
24/11/2020
Halloween Fortune Scratch
The playing field is arranged on a 3×3 grid. Game icons are as similar to the theme as feasible. The game has a raven, a black cat, trickish potions, trickish artefacts, and skulls. Collect three matching symbols to receive your rewards.
Playtech Origins
95%
13/10/2021
Expert's Rating
Variety of Games3.6
Sun Bingo’s game collection is wide and varied, featuring over 200 titles from esteemed developers like Pragmatic Play, Playtech, and Microgaming. The assortment spans popular categories such as slots, bingo, live casino games, and innovative offerings like Slingo and scratch cards. Overall, Sun Bingo provides comprehensive and entertaining gaming, though it could improve transparency regarding game details. Given these aspects, Sun Bingo earns a solid 3.6 out of 5 rating for its wide and interesting game collection.
Sun Bingo has made mobile games that fit the lifestyles of modern players by making the background easy to access and work on a variety of devices. The casino’s website is expertly optimised for mobile use, making the switch from PC to mobile gaming easy. This change is especially clear in how well the site works on smaller screens and with touch-based navigation, which makes it easier to use on many mobile devices. Sun Bingo has effectively adapted to the mobile gaming trend, offering dedicated apps for both Android and iOS sites.
The Android app, developed by VF2011 Limited, boasts over 1,000 downloads and is regularly updated, with the latest version being 22.6.1.27. This app requires Android 5.0 and up making sure of compatibility with a wide range of devices. Its user-friendly interface and wide game selections like Fishing Frenzy, Winning Headlines, and The Sun Slingo, coupled with responsible gambling commitments, highlight its appeal to new and veteran players.
On the iOS side, the app is designed for both iPad and iPhone, providing an equally interesting online casino time with various games and user-centric features. Developed by Playtech Bingo and operated by Gaming Technology Solutions Limited, the iOS app requires iOS 11.0 or later, making it accessible to a broad audience.
iOS 11.0 or later, iPadOS 11.0 or later, macOS 11.0 with M1 chip or later
Language
Multiple languages include English, German, Spanish, French, etc.
Both apps emphasise responsible gambling and provide various customer support options, including live chat and email support.
Expert's Rating
Mobile Optimisation4.2
Sun Bingo’s mobile gaming website and mobile apps make it clear that the company is committed to making the best mobile apps possible. When it comes to mobile games, Sun Bingo is the best choice for players because it has a large library of games, fast speed, and an easy-to-use interface. Because of these things, Sun Bingo gets a ranking of 4.2 out of 5, which confirms that it is a great place for mobile gaming players to visit.
Sun Bingo offers a variety of deposit methods to accommodate players’ preferences and ensure efficient transactions. These include Visa, Maestro, Visa Electron, PayPal, Paysafecard, and Skrill. Each method is also backed by a dedicated customer support team for any queries.
For security, players must enter their card’s security code and the desired deposit amount, followed by their password. The deposit process is streamlined, with a minimum deposit limit of £5 and a maximum of £1,000. This range accommodates casual players and high rollers, providing flexibility in managing gaming funds.
However, Sun Bingo does not explicitly mention commission fees or the speed of deposit processing for each payment method. This lack of transparency can be seen as a drawback, as players might prefer knowing these details upfront to make informed decisions.
Deposit methods
Minimum deposit limit
Maximum deposit limit
Visa
£5
£1,000
Maestro
£5
£1,000
Visa Electron
£5
£1,000
PayPal
£5
£1,000
Paysafecard
£5
£1,000
Skrill
£5
£1,000
Expert's Rating
Deposit Methods4.3
In conclusion, Sun Bingo offers a wide range of deposit options with a reasonable minimum and maximum deposit limit. However, a notable disadvantage is the lack of clear information on commission fees and processing times. Considering these factors, Sun Bingo’s deposit features receive a rating of 4.3 out of 5.
Sun Bingo offers several withdrawal methods, including debit cards, BACS/Fast Bank Transfer, Skrill, and PayPal. The minimum withdrawal amount is set at £5, while the maximum limit is £50,000, except for PayPal, where it’s capped at £5,500.
Sun Bingo processes approvals within 24 hours, and an automated email notification is sent post-approval. Customers are advised to contact support if the email is not received within 24 hours.
Withdrawal methods
Minimum withdrawal amount
Maximum withdrawal amount
Withdrawal Time & Processing Speed
Debit Card
£5
£50,000
Up to 3 working days post-24-hour approval
PayPal
£5
£5,500
Up to 24 hours following approval
BACS
£5
£50,000
Up to 10 working days post-approval
Skrill
£5
£50,000
Not specified
Withdrawal Methods3.9
A notable drawback is the lack of clarity on commission charges for each method, and varying processing speeds could be a concern for some users. The fastest method appears to be PayPal, with potential same-day processing. Overall, Sun Bingo’s withdrawal options offer flexibility but lack detailed information on fees and speed. Based on these factors, the rating is 3.9 out of 5, with room for improvement in transparency and efficiency.
At Sun Bingo, the account verification process is a critical step to make sure the gaming environment is safe and compliant. This process involves verifying your identity, age, and residency, which are mandatory for legal and security reasons. The necessary documents typically include a photographic ID (like a passport or driver’s licence) and proof of address (such as a utility bill or bank statement).
When uploading these documents for verification, it’s essential to make sure that the images are clear and all details are easily readable. Using a scanner or a high-resolution camera on your smartphone can help achieve this clarity. Additionally, it’s essential to follow the casino’s instructions, such as file format (JPEG, PNG, etc.) and size restrictions.
The timeframe for verifying an account can vary. Based on comments shared in the online casino community, the verification process is often completed within 15 minutes if all documents are clear and no additional information is required. However, if there are issues with the document’s clarity or validity, manual verification may be needed, extending the process to a few days.
In my contact with the Know Your Customer (KYC) procedure, I found verifying my account thoroughly before depositing real money prudently. This proactive approach helps avoid potential delays or issues when withdrawing winnings later.
In conclusion, Sun Bingo’s verification process is thorough but simple when adequately prepared. Remembering the need for clear and valid documentation and anticipating potential processing times can lead to better casino service.
Sun Bingo’s Customer Support
Sun Bingo offers several customer support options, including live chat, email, and phone support. Players can access these services for assistance with various issues related to their gaming.
Live Chat: Available from 8 AM to 1 AM daily, the live chat feature provides real-time assistance from customer support representatives. This option is particularly convenient for immediate responses to queries.
Email Support: For less urgent issues or detailed inquiries, players can email Sun Bingo’s support team. The email address is [email protected]. The response time for email queries may vary, but it generally offers a comprehensive solution to the players’ concerns.
Phone Support: Players can also contact customer support by phone. The phone number is +44 20 3962 1818. The service is available during the same hours as the live chat, from 8 AM to 1 AM. This option suits those who prefer verbal communication or have complex issues that are easier to explain through a conversation.
FAQ Section: Sun Bingo has a detailed FAQ section on its website, which covers a wide range of common questions and issues. This section is accessible 24/7 and is helpful for quick self-help solutions.
The customer support team operates daily from 8 AM to 1 AM. While they are not available 24/7, they cover most of the day and evening hours. At the same time, live chat is only available for logged-in users. Other support options are generally available for registered and unregistered users, assisting anyone interested in the casino’s services or facing issues with the site.
Considering the range of support options and availability, Sun Bingo’s customer support can be rated at 4.4 out of 5. The primary drawback is the lack of 24/7 support, which could be a significant factor for some players. However, the wide methods of contact and the inclusion of a comprehensive FAQ section somewhat mitigate this issue.
To provide a comprehensive overview of Sun Bingo, we have meticulously collected and analysed reviews from sites such as Trustpilot, AskGamblers, and Casino.Guru. These insights are vital, offering a glimpse into real user opinions and highlighting the casino’s good and not-so-good aspects.
Trustpilot Reviews
Sun Bingo has garnered a significant presence on Trustpilot with 677 reviews, culminating in an overall TrustScore of 3.3 out of 5. This rating reflects a mix of customer comments. Positive reviews praise the site for its fair play and efficient payout system. Customers appreciate the site’s gaming fairness, even when losses occur, and commend the swift withdrawal process. However, negative feedback is not uncommon. Some users express dissatisfaction with the payout frequencies and customer service, particularly regarding account suspension and withdrawal issues. These polarised perceptions illustrate a varied user satisfaction for Sun Bingo on Trustpilot.
Casino Guru Reviews
At Casino Guru, Sun Bingo’s performance is assessed differently. The site rates it highly on the Safety Index with a score of 8.7 out of 10, indicating high trustworthiness and fairness. However, the casino’s terms and conditions have been marked as somewhat unfair, and there are a few unresolved complaints related to account issues and withdrawal processes. The high safety rating contrasts these customer grievances, suggesting a complex picture of the casino’s service quality.
AskGamblers Reviews
On AskGamblers, the review volume for Sun Bingo is more limited, with only one player review contributing to its CasinoRank. The mixed feedback concerns device compatibility, game stability, and customer support responsiveness. Despite these issues, the casino maintains a high safety index. The limited number of reviews on AskGamblers makes it challenging to form a comprehensive opinion, but the existing feedback indicates areas for potential improvement in user perception.
Considering the wide feedback across review sites, Sun Bingo demonstrates strengths in safety and fair play but faces challenges in customer service and game stability. The brand’s interaction with customers on these sites is crucial. Responsive and helpful customer support tends to improve user trust and satisfaction.
Final Thoughts
Sun Bingo, a UK-based online site, is operated by News UK Group and licensed in Alderney. Established in 2006, it has a user-friendly interface, a wide game collection, and strong mobile compatibility. The casino offers a variety of bingo rooms and games, including live dealer options, with a focus on thematic and interesting spaces. Its association with Playtech improves its gaming variety. Key strengths include regular promotions, a comprehensive loyalty program, and robust player protection measures. The absence of a no-deposit bonus and continuous live chat support are notable drawbacks.
Overall, Sun Bingo is well-suited for players who value a mix of traditional and modern online gaming. It scores 4.1 out of 5, balancing rich gaming options with areas for improvement.
What do I do if I forget my Username and Password at Sun Bingo?
If you’ve forgotten both your username and password at Sun Bingo, the best course of action is to contact their customer support. They can guide you through retrieving your username and resetting your password.
How do I delete my Sun Bingo account?
For specific details on how to delete a Sun Bingo account, contacting their customer support is recommended. They will provide the necessary steps and guidelines to make sure your account is closed securely and in compliance with their policies.
How do you use a promo and bonus code at Sun Bingo?
To use Sun Bingo promo codes and bonuses, enter the bonus or promo code in the designated area when prompted, usually during the deposit or registration. Make sure you understand the terms associated with each bonus or promo code, such as wagering requirements and validity period.
Is Sun Bingo available to players outside the UK?
Sun Bingo primarily accommodates UK and Republic of Ireland players. Registration and participation in the casino are restricted to residents of these regions, and players must be aged 18 or over to register an account.
Is Player Verification and Account Verification the same thing at Sun Bingo?
Player Verification and Account Verification at Sun Bingo are generally part of the same process aimed at confirming the identity of players for security and legal compliance. This usually involves submitting documents like ID and proof of address.
Have you had any prior experience with this casino?
3.5
September 27, 2024
Veronica Harper
United Kingdom
I had a delay in my withdrawal process, which showed no progress after 24 hours. Additionally, customer service was unresponsive during this period. However, the withdrawal was completed after an extra day.
Like
Many gaming options available
Dislike
Initial delays
4.7
May 19, 2024
Steve Brooks
United Kingdom
The Sun Bingo is the bee's knees! Awesome promos keep the good times rolling. Cheers to The Sun Bingo for always bringing the fun.
Like
Really awesome bonuses
Dislike
Withdrawal process could be faster but it's okay to bear with
4.0
August 17, 2023
Sonia Cooper
United Kingdom
the sun bingo is a blast even though i lost money i had a great time playing the games are fun and the community is super friendly can't wait to play again
#Ad, 18+, GambleAware.org | New UK certified players | Valid mobile number required | No minimum deposit | 20 free spins no deposit on Book of Dead spins allocated | 40 times wagering on winnings Full Bonus T&C
#Ad, 18+, GambleAware.org | First 5 spins: Players who have successfully completed age verification will be credited 5 Free Spins on Starburst 10p per spin, no deposit required, no wagering requirements. Subsequent 30 spins: Min deposit & spend £10. Max 30 spins on Starburst at 10p per spin. Spins credited upon spend of £10. Full Bonus T&C
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United Kingdom 
