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Regent Play Casino does seem to do well in the online gaming space with its broad game selection, multiple payment options, and great customer support. In this review, I'll walk you through what you can expect from signing up to cashing out, heading into the variety of games available, how easy it is to use the site, and what customer service is really like. If you're weighing the pros and cons or just trying to get a sense of what makes this casino tick, I'll break down all the details to help you decide if it's the right fit for you.
Launched in2018
LicenseUK Gambling Commission, Malta Gaming Authority (MGA), Alderney Gambling Control Commission (AGCC)
Regent Play Casino has been around since 2018. It’s run by Aspire Global and owned by Marketplay Ltd., so if you’re familiar with their other sites, you’ll know what to expect here, as the setup is pretty standard for what Aspire Global usually offers.
The casino is based in Malta, which is a hotspot for online gaming companies. Regent Play tries to go for a mix of old-school appeal with some modern notes. The dark and gold colour scheme is meant to give it a classy feel, but when you actually start using the site, it’s clear that the design hasn’t really kept up with the times. The interface actually hasn’t changed much since the casino first launched and is very similar to what you’ll find on other Aspire Global sites, but without any improvements. Even some of Regent Play’s sister sites have moved on and improved their interfaces, so it’s disappointing that this one hasn’t.
Once you look past the interface, you’ll find that despite a few differences on the surface, Regent Play is pretty much the same as other Aspire Global sites. It’s like they just slapped a new label on the same old formula, which includes both positive sides as well as negatives.
If you’re thinking about trying out Regent Play, it’s worth considering what you really want from an online casino. If having a lot of games to choose from and decent customer support is important to you, this place might work out. But if you’re after the latest tech and a modern interface, you might be left wanting more. And if you were previously familiar with Aspire Global websites, you might have a better idea if you want to use another one of their casinos, just don’t expect anything different.
Regent Play Casino starts off on a bit of a sour note and it’s hard to ignore. Firstly, the design feels like it’s from a nearly ago, and this isn’t just about looks—it carries over into the actual functionality of the site, potentially causing some issues here and there. I didn’t run into any gamebreaking bugs, but I had experienced a bunch of especially annoying ones.
When you first visit Regent Play, you will notice a bold gold and black theme, alongisde this rotating banner that keeps throwing promotions and top games at the user. The main menu is right on the top and it splits the casino games from the live casino, plus there are quick links to promotions and your account settings.
Another thing they got right is the sidebar that is actually pretty handy. It offers quick links to your games, a link to chat for support, and a way to flip through language options as well as shortcut to “Your Account”.
Sadly the positives mostly end there, as the game layout itself was a bit of a letdown for me. Games are organised into usual categories like type, popularity, and what’s new, which is fine. But the way you scroll through them keeps going and going. There’s no end or pause—new games keep loading as you scroll. If you’re trying to get to something at the bottom of the page, you might end up triggering more games to load without meaning to, which can get annoying pretty quickly.
It’s also a disappointment that there aren’t any sorting tools or a way to filter games by the provider, which feels like a missed opportunity. Other casinos in the same family let you filter games by the developer, which is super helpful if you have favourite game makers. Here? Not so much.
The search tool is no help either. It’s too basic and doesn’t really help you shortlist your options. Looking for a specific game can take quite a while, increasing the frustration levels.
Also, some parts of the site, like the FAQs and the terms and conditions pages, seem like they’ve been thrown together and forgotten. The formatting is all over the place, and sometimes, the buttons don’t even work.
Another annoying thing? Getting kicked out of my account at random times. This happened a bunch, usually just when I was about to start a game. I’d be logged out for a few seconds and then logged back in automatically. Super disruptive and really didn’t make for a fluid gamble.
When it comes to mobile options, though, this is when they have everything neatly covered. You can play nearly all the games on your mobile, and these load as fast as their desktop counterparts, maybe even faster. In fact I noticed the mobile performs much better than the main casino website, so you might want to try it instead.
Aspect
Evaluation
Ease of navigation
A clear layout with sections but a horizontal scroll for games could be better
Mobile games availability
Good, matching the desktop collection well
Game filters
Provider filter is useful but somewhat clunky
Search function
Works for game names, but provider search is hit-or-miss
Loading speed
Fast, no noticeable lag
UX and UI rating
Modern design, easy on the eyes, but some features could be more intuitive
Expert's Rating
First Impression4.0
Regent Play Casino does the basics, but that’s about it. It’s lagging behind in a market where being user-friendly is key. The dated interface, lack of filtering options as well as annoying bugs are obvious from the start. This place needs more than a new look—it needs a whole new game plan. Based on what I’ve seen, I’d give it a usability score of 4 out of 5. It’s tough out there for online casinos in the UK, and right now, Regent Play just isn’t cutting it.
Regent Play Casino is under the watchful eye of the Great Britain Gambling Commission, holding a license with the number 39483. This license isn’t just for shows; it covers key areas like remote bingo, casino games, and real event betting. What this means for you is that the casino follows strict rules, making it clear that games are fair and that your interests are protected.
When it comes to keeping players safe, Regent Play doesn’t just talk the talk—they provide real tools to help you manage your gambling. You can set deposit limits, and if you feel like you need to step back, there’s the “Cool Off Period” for short breaks. If things to get dire, you can use the “Self-Exclusion” option for a longer pause, from six months up to five years. On top of that, they’ve got features like “Reality Checks” and “Play Limits” to remind you how long you’ve been playing, nudging you to think about your time on the site. They even recommend a self-assessment test to catch any potential gambling issues early, so it’s best to check it out asap. Being informed and potentially preventing gambling addiction early is very important.
If things do get tough and you need professional support, Regent Play may connect you with organisations like the Gambling Therapy Helpline and Gamblers Anonymous. Casino also suggests BetBlocker software, which can help you block access to gambling sites across all your devices—giving you that extra bit of control if you’re finding it hard to limit your gambling.
Regent Play also makes it clear that under-18s have no place on their website. To keep minors safe, they advise parents to use content-blocking software like Netnanny or Gamlock, which can prevent young people from stumbling onto gambling sites. It’s part of their broader effort to create a safer environment for everyone, especially those who aren’t legally allowed to gamble.
On the cybersecurity front, Regent Play uses SSL encryption to keep all your transactions and personal data secure. This means that any information you share with them is safe from prying eyes. While it’s a bit disappointing that they don’t offer two-factor authentication, the SSL encryption they have in place still provides solid protection for your details.
Expert's Rating
License and Security4.5
Regent Play Casino puts a lot of effort into making it clear that their players can gamble safely. From setting deposit limits to offering self-exclusion and connecting you with support organisations, they’ve covered a lot of ground. However, the lack of two-factor authentication is a bit of a weak spot in an otherwise strong security setup. After spending some time on the site, I’d give Regent Play a safety and security score of 4.5 out of 5. They’re doing a lot right when it comes to responsible gambling, but there’s still room for a bit more security.
Regent Play Casino has a set of Terms and Conditions that players need to go through before getting involved with the site. Here’s a rundown of the key points:
Age Requirement: Only users who are 18 years or older can create an account and gamble on the site. Any accounts found to belong to minors will be shut down immediately, with all winnings forfeited.
Payment Methods: The casino supports various payment options, but the availability depends on where you’re located. It’s important to check which methods you can use for deposits and withdrawals since this will affect how quickly you can access your money.
Bonus Terms: Bonuses come with wagering requirements. This means you must bet a specific amount before you can withdraw any winnings from the bonuses.
Verification Process: To withdraw your winnings, you might need to provide documents to verify your identity.
Account Management: Your account could be suspended or closed if you provide false information, partake in fraudulent activity, or break any of the casino’s rules.
Inactive Accounts: If you don’t use your account for a while, the casino might start charging you a monthly fee. After an extended period of inactivity, they could even close your account and take any remaining funds.
Withdrawal Limits: There are limits on how much you can withdraw at one time. These limits depend on the payment method you choose and the casino’s policies.
Game Fairness: All games at Regent Play are powered by certified random number generators, which means the outcomes are completely random and fair.
T&Cs Updates: The casino can update or change its terms and conditions at any time. It’s up to you to stay informed about these changes, as they could affect your use of the site.
Responsible Gambling: Regent Play offers tools like deposit limits, self-exclusion, and cool-off periods to help players manage their gambling habits. They are linked to support organisations if you need help.
Registering at Regent Play
Creating an account at Regent Play Casino involves several simple steps. Here’s a detailed guide from me so you know what to expect.
Initiate the Process
Find the ‘Claim Now’ button, this might seem unusual but this is actually a link to the registration form.
Enter Your Email
Start by providing your email address, which the casino will use for account-related communications.
Create a Username and Password
Next, you’ll need to choose a username and set a password. Make sure your password is something secure but also easy for you to remember.
Fill in Personal Details
You’ll then be asked to provide your full name, date of birth, and preferred currency.
Enter Your Address and Mobile Number
The next step is to enter your home address and mobile number.
Promo Code (Optional)
If you have a promo code, you can enter it at this point. This might give you access to special offers, depending on what’s available.
Agree to the Terms
Before finalising your registration, you must agree to the casino’s terms and conditions. It’s worth taking a moment to read through them so you know what you’re signing up for.
Opt for Special Deals (Optional)
You’ll also have the option to sign up for promotional emails and special offers. If you’re interested, you can opt in here.
Wait for Verification
After completing the registration, the casino will need to verify your account. This might require you to submit documents like your ID and proof of address, so be prepared for that step.
The registration process itself is mostly what you’d expect, but I did notice some lag during the steps, which might slow things down a bit. This delay isn’t a huge issue, but it’s something to be aware of.
Once you’ve registered, there are a few things to keep in mind to make the most of your time on the site.
Prepare Your Documents: To avoid delays during the verification process, have your ID, proof of address, and any other required documents ready to upload.
Keep Personal Information Updated: It’s important to keep your contact details, like your address and phone number, up-to-date. This will help avoid any issues, especially when you want to withdraw funds.
Check Bonus Terms: If you used a Regent Play Casino bonus code or claimed a bonus, make sure to read the wagering requirements. Knowing what’s expected can save you from surprises later on.
Regent Play Bonus Codes
Regent Play Casino has put together a selection of bonuses that might catch your attention by offering ways to boost your deposits and grab some free spins. But before you get too excited, it’s worth digging into the details. These bonuses come with strings attached, including minimum deposits, wagering requirements, and expiration dates. If you’re not careful, what looks like a great deal might end up being more hassle than it’s worth.
Regent Casino Welcome Bonus
When you sign up as a new player, Regent Play Casino offers what appears to be a solid welcome bonus. This promotion is spread over your first three deposits, with each deposit unlocking a new layer of rewards. For your first deposit of £20, the casino promises a 100% match up to £50, plus 20 free spins on the popular Starburst slot. However, things aren’t as simple as they seem. Any winnings from the bonus funds or free spins are locked behind a hefty 35x wagering requirement, this is quite standard for this industry.
As you proceed to your second deposit, the terms change slightly. The bonus offer decreases to a 50% match up to £75, along with 20 free spins on Finn and the Swirly Spin. The same £20 minimum deposit applies, but there’s a catch—these spins aren’t automatically credited to your account. To claim them, you’ll need to login during a certain period of time which could be an inconvenience if you’re not someone who logs in daily. The third deposit mirrors the second, with another 50% match up to £75 and 20 more spins, this time on the Book of Dead slot.
The welcome package doesn’t end there. Regent Play sweetens the deal with two additional sets of 20 free spins on Legacy of Dead and Big Bass Bonanza slots, which are given on the third and fourth days after your first deposit. Just remember that the same wagering requirement log-in rules apply here too.
Drops & Wins
Regent Play Casino also participates in the Drops & Wins promotion by Pragmatic Play, which runs throughout the year and offers a massive £25,480,000 prize pool. The promotion is divided into Daily Tournaments and Daily Prize Drops, giving players various ways to win.
If you prefer something less demanding, the Daily Prize Drops might be more your speed. These do require a small minimum bet and you still need to opt in and play eligible games. The prizes are basic—bet multipliers, instant bonuses, and additional free spins are all up for grabs. The chance to see your winnings multiplied by up to 2,500x is certainly appealing. This promotion runs for an entire year, so you have quite a lot of opportunities to maximise your chances of winning something significant.
The Daily Tournaments require a minimum bet of £0.15 on participating games, and you’ll also need to opt in to participate. Your performance in these tournaments is tracked through a points system, where your winnings are multiplied by your bet amount to determine your position on the leaderboard. Prizes from tournaments are slightly larger than from prize drops, but they are high-risk/high-reward as you will need to compete against each other for any chance to win.
Other Promotions
Beyond the main promotions, Regent Play Casino occasionally releases other offers, such as tournaments and free spins. However, these promotions are not as frequent or varied as what you might find at other online casinos. The casino suggests players to subscribe to their newsletter to stay informed about the latest offers. Just be vary that some promotions aren’t available to players in the UK even though casino did show these in my promo listings so read those terms well.
Regent Casino No Deposit Bonus
One area where Regent Play Casino falls short is its lack of a no-deposit bonus. For many players, especially those new to online gambling, no deposit bonus offers are good as the low-risk way to explore the site and try out its games without any financial commitment. Without this option, you’re required to make a deposit to access any starting boosts.
Expert's Rating
Bonuses & Special Offers3.5
Regent Play Casino’s bonuses leave me with mixed feelings. The Welcome Promotion offers some potential for new players, but it’s unlikely most will want to fully take advantage of all the bonuses. The ongoing deals, while present, don’t offer much variety and may not appeal to all players, which is a shame since existing players are basically out of any freebies once they are done with the singular deal for the week. After spending some time evaluating these offers, I’d rate the bonus section a 3.5 out of 5. The deals are adequate but aren’t special in a competitive industry like online gambling.
Regent Play Casino has around two thousand of games, including slots, jackpots and live games. The casino has partnered with dozens of reputable providers, so you can find games from the likes of Pragmatic, Play’n GO, Microgaming, Blueprint and Evolution over here.
Game Type
Quantity
Most Popular Game
Slots
2,000+
Big Bass Bonanza
Drops & Wins Games
50+
Wolf Gold
Jackpots
45+
The Goonies Return
Table Games
15+
European Roulette
Live Games
200+
Crazy Time
Now let’s discuss the interface. Right at the top of the main page, there’s a menu that lets you flip between regular casino games and live ones, which is nice and easy. Contrary to that, the layout inside these categories isn’t as user-friendly as it could be. For example, if you’re a fan of table games or scratch cards, you might find yourself scrolling a lot because these games don’t have their own distinct sections; they’re just lumped together with everything else. You can also use the search bar and spam keywords there, but again, this is far from ideal.
You can sort games by type, what’s popular, or what’s new as well as mark them as favourites. However, the browsing itself could be made more convenient; for now, you need to scroll down to reveal the game’s entire variety. This is fine for smaller selections, but for slots, such auto-scrolling feels endless. It doesn’t help that the casino lacks a provider filter as well, one more opportunity to add to make the browsing easier is gone. Nowadays, provider filters are becoming more common, and AP has proven they are aware of that as they do include it in some of their brands, but not here. This is a big deal if you have favourite game makers because, without this filter, you’re stuck digging through a massive list to find what you want. Also, the search bar feels a bit old-school. It’s slow and not as sharp as you’d expect, the results are presented in a list which is another dated design choice.
Not having demo modes to try out games or visible info about the games’ RTP rates also makes it harder to decide where to put your money. These are pretty basic features that you’d expect any online casino to have. On the brighter side, the casino does allow you to see some info about the games by clicking on the ‘i’ icon in-game. This is limited to bet ranges, game tips and sometimes providers, but it is still better than nothing.
On the plus side, once you do find a game you like, it runs beautifully. The games load up fast and play with no issues, which shows that the underlying tech is pretty solid, even if the front end could use some work.
Going forward, I’ll get into the specific types of games you can play at Regent Play, giving you a clearer picture of what’s on offer.
Slot Games at Regent Play
Regent Play Casino offers a massive library of over 2,000 slot games. You can find nearly anything at Regent Casino, from classic slots or the dynamic features of megaways to progressive jackpots. Here’s a closer look at some of the top slot games available, highlighting their developers and RTP percentages:
Regent Play spices up the gameplay with the Drops & Wins games, specifically highlighted for the Drops & Wins promotion. These 50 games are brought to you by Pragmatic Play themselves. You can either use this shortcut to take part in Drops & Wins festivities quickly or play the Pragmatic titles as they are. Find what games are eligible for Drops & Wins promotion below:
Game Title
Developer
RTP
Book of Fallen
Pragmatic Play
96.50%
Wisdom of Athena
Pragmatic Play
96.07%
Wolf Gold
Pragmatic Play
96.01%
Mustang Gold
Pragmatic Play
95.54%
Gems Bonanza
Pragmatic Play
95.54%
Starlight Princess
Pragmatic Play
95.51%
Gates of Olympus
Pragmatic Play
95.51%
Cleocatra
Pragmatic Play
95.50%
Sugar Rush
Pragmatic Play
95.50%
Fruit Party
Pragmatic Play
95.48%
Jackpot Games at Regent Play
The casino also features a selection of over 45 jackpot games. These games cover many themes and jackpot sizes, so thrill hunters will definitely have quite a choice to make. The following table highlights some of the standout jackpot games available at Regent Play:
Game Title
Developer
RTP
Diamond Mine
Blueprint Gaming
96.43%
Top Cat Most Wanted
Blueprint Gaming
96.12%
The Goonies Return
Blueprint Gaming
96.00%
Lucky Lady
iSoftBet
95.56%
Super Fast Hot Hot
iSoftBet
95.40%
Bankin’ Bacon
Blueprint Gaming
95.00%
Cash Strike
Blueprint Gaming
95.00%
Temple of Wealth
Play’n GO
94.20%
Funky Pharaoh
Blueprint Gaming
93.53%
King Kong Cash Go Bananas
Blueprint Gaming
93.49%
Live Games at Regent Play
Moving on from virtual reels to real-time action, it’s nice to see that Regent Play has quite a sizeable live game selection of 200+. You can choose between all the staples: Roulette, Blackjack, Game Shows, Baccarat & Sic Bo, or Poker, no matter what you choose – you will receive your dose of authentic vibes.
Game Title
Developer
RTP
Power Blackjack
Evolution Gaming
98.80%
Lightning Roulette
Evolution Gaming
97.30%
Blaze Roulette
Authentic Gaming
97.30%
Super Sic Bo
Evolution Gaming
97.22%
Dream Catcher
Evolution Gaming
96.58%
Dragon Tiger
Evolution Gaming
96.27%
Caribbean Stud Poker
Evolution Gaming
96.00%
Free Bet Blackjack
Evolution Gaming
95.90%
Crazy Time
Evolution Gaming
95.50%
Deal or No Deal
Evolution Gaming
95.42%
Expert's Rating
Variety of Games4.0
Regent Play Casino packs in over 2,000 slots and a decent mix of jackpots and live casino games, but it’s not all as good as it seems. The site’s outdated interface really drags down the positives. Tracking down the games you want to play—especially since you can’t sort by provider or use any helpful filtering tools. It’s frustrating that they decided not to add separate categories for table titles, and the absence of a demo mode means you can’t give games a try before betting real cash. Even though the games run fine once you find them, the casino could definitely use a refresh to make things more user-friendly. Overall, I’d give it a 4 out of 5—it has potential, but the flawed setup is a letdown.
Playing at Regent Play Casino on your phone couldn’t be easier since you don’t need to download an app—just open your browser, and you’re in. This is super convenient, no matter what device you use. The website knows how to adjust itself to the device you’re using, so don’t worry; the games will look great and run well on any screen.
The layout of Regent Play’s mobile site is all about making things easy for you. It’s got a clean, simple menu that gets rid of all the extra fluff you often see on mobile sites trying to do too much. This means less time spent trying to find where everything is and more time playing your games. It’s honestly a breeze to jump from one game category to another, and you can switch things up with just a few taps.
Game-wise, Regent Play’s mobile site doesn’t hold back. You’ll find all the same games you’d see on your computer—slots, table games, live casino action, you name it. All these games are ready to go fast, load quickly and can be played without any issues.
But here’s a small issue me, and some other users might have—there’s no dedicated mobile app. For some users, that’s a downer because apps tend to make things more personal, like notifications. But other than that, browser website can suffice you just well.
Expert's Rating
Mobile Gaming Experience3.5
Regent Play’s mobile site does a great job in terms of performance and ease of use. It’s snappy, fast, and user-friendly. But throwing a dedicated Regent Casino app into the mix could really spice things up as some players prefer those to the browser version for one reason or another. As it stands now, I’d give this setup a solid 3.5 out of 5. It’s definitely built on a strong foundation, but there’s always options to make gambling on mobile even better.
At Regent Play Casino, topping up your account is both simple and versatile, with a whole suite of familiar payment options ready. You have Visa, Mastercard, as well as PayPal, Trustly, MuchBetter, Skrill, Paysafecard, AstroPay and Bank Transfer at your disposal, and that’s a plenty of choices!
Regent Online Casino has the £10 minimum deposit, which is great because it means you don’t have to spend for small bets by dumping a huge deposit. What’s even better is that Regent Play doesn’t tack on any fees for depositing your money, so the full amount you pay in is yours to play with.
For most methods, deposits will be proceeded instantly, aside from the case when you’re sticking with the old-school method of a Bank Transfer, just keep in mind it’ll take a bit longer—about one to three days—to see your money in your account.
Payment Method
Minimum Deposit
Processing Time
Commission Fees
Visa
£10
Instant
None
Mastercard
£10
Instant
None
Bank Transfer
£10
1-3 days
None
Trustly
£10
Instant
None
PayPal
£10
Instant
None
AstroPay
£10
Instant
None
MuchBetter
£10
Instant
None
Skrill
£10
Instant
None
Paysafecard
£10
Instant
None
When you’re ready to deposit, it’s just a matter of logging in, hitting up the “Cashier” section, and choosing “Deposit.” You’ll see all the payment methods listed, and the site walks you through the process well so that even if you’re new to the whole online casino scene, you won’t feel anxious.
Expert's Rating
Deposit Methods3.5
All in all, Regent Play offers a pretty robust and basic deposit setup that should work well for most players. The whole process is free from deposit fees, which really lets you make the most of your money, and that variety is more than impressive. However, speeding up those bank transfers could definitely kick things up a notch. Reflecting on everything, I’d say the deposit system at Regent Play scores a strong 3.5 out of 5. It’s well-built and user-friendly and just needs a few polishes here and there.
When you’re ready to cash out at Regent Play Casino, you’ll be surprised to find that the withdrawal options are closely based on the deposit methods, which is a good thing. It’s handy to have the same methods for both ends of the transaction and keeps things simple. You can start withdrawing once your balance hits £10, which fits the industry standard. Another great thing about Regent Play is they don’t tack on extra fees for withdrawals.
Withdrawal Method
Minimum Withdrawal
Withdrawal Time
Commission Fees
Visa
£10
0-6 business days
None
Mastercard
£10
0-6 business days
None
Bank Transfer
£10
2-6 business days
None
Trustly
£10
0-4 business days
None
PayPal
£10
0-2 business days
None
AstroPay
£10
3 business days
None
MuchBetter
£10
0-2 business days
None
Skrill
£10
0-2 business days
None
To get your money out, just hit the ‘Cashier’ section and click on ‘Cashout.’ It’s pretty easy: pick how you want to receive your funds, fill out a few details, and hit submit. Once you do so, your cashout enters the pending period of up to a day. And after that has passed, the real waiting game begins.
If you’re using an e-wallet like PayPal or Skrill, you could see your cash in about a day, which is great if you’re in a hurry. But if you’re sticking with something like a bank transfer or credit card, prepare to wait a bit—anywhere from three to six days.
Expert's Rating
Withdrawal Methods4.0
Cashing out at Regent Play Casino feels just as flexible as depositing. There’s no shortage of ways to withdraw and there’s no forced fees either. Although some withdrawals might take a little longer, depending on your method of choice, it hardly diminishes the positives here. Personally, I’d give it a solid 4 out of 5. It’s efficient, transparent, and gives you a fair shot at managing your winnings without worrying over extra costs.
Regent Play Casino really lives by its slogan, “C.A.R.E”—which stands for Customers Are Really Everything. They seem to get that the whole point of good customer service is actually being there when you need them—and they are. Their team is always ready to help during the night or day, any time of the day via Live Chat and e-mail.
At Regent Play you don’t get dropped straight into a conversation with someone; instead, a menu pops up asking if you want to check out the Responsible Gambling info, browse through the FAQs, or actually talk to a person. It’s clear they want to make things easier and maybe save you (and them) some time. Who knows? Maybe you will find the answer to your question in the FAQ section, and you won’t even need to use the chat. But if you’re really looking to get help from a human right off the bat, this might feel like an annoying detour.
If your issue isn’t too urgent, you can send them an email with your request/question. It’s perfect for when you’ve got to send some documents or if you need to explain a bigger issue that doesn’t need an instant fix. Note: even though they’re on the clock 24/7, their email replies aren’t the fastest. Sadly, for those without accounts, e-mail is the only option, as Live Chat is off-limits for non-registered users, a strange decision on the casino’s part.
Regent Play’s FAQ section is right; it’s easy to get around and does cover a lot of ground. But it does suffer from its old design, especially when you compare it to the more modern help sections you see on other sites these days. It does the job, but a little updating wouldn’t hurt—to make it not just functional but also more convenient.
Support Method
Availability
Response Time
Live Chat
24/7
1-2 minutes
Email Form
24/7
A few hours to 1 day
FAQ Section
24/7
Immediate (self-service)
Phone Support
Not available
N/A
From my own runs with their live chat, I’ve noticed that they do their job well. After you get through the menu and actually connect with someone, they’re pretty quick to respond. I decided to ask them about some specifics about the game RTP, and I got the right answers fast. But to me personally, the chat felt kind of cold, almost like I was talking to a bot rather than having a real chat with a human. It was efficient, sure, but that part got me wondering for a while.
Expert's Rating
Customer Support3.5
Regent Play has their support game pretty well set up, but it’s got some good and some not-too-good. I really dig the menu at the start of the live chat—it acts like a nice quick guide before you start your chat with an agent. The whole team was pretty effective; they answered my questions without missing a beat, although their tone sounded way too robotic. What hurts the positives is that Live Chat is limited to registered users only, leaving those with no account with e-mail as their sole option. Considering all of this, I’d give the support system on Regent Play a weak 3.5 out of 5. They get bonus points for the 24/7 support team, plus they respond to answers quickly. A much-needed change would be the overhaul of the live chat availability for all users, not leaving players without an account out of quality support.
When you join Regent Play, you’ll need to go through their verification process. It’s a necessary step to keep everything above board—confirming you are who you say you are, old enough to gamble, and that your money is legit. As annoying as it seems, it’s all about preventing any issues later down the line.
Here’s what you’ll need to get verified:
A government-issued ID: A passport or driver’s license to prove your identity and age.
Proof of address: Something like a recent utility bill or bank statement with your name and address, no older than three months.
Additional documents for large transactions: If you’re moving big amounts of money, they might ask for more proof, like extra bank statements or pay slips.
You can upload these documents through the ‘Account Details’ section of your account. They’ve got a secure uploader there that works with files in formats like JPEG, PNG, and TIFF. If you run into any tech troubles—like the uploader not working as it should or the files being too big—you can also send them over via email or chat with customer support through live chat.
It’s a good idea to handle this stuff early. If you put it off until you want to cash out, you’re going to run into delays. The casino won’t let your winnings out until they’ve checked everything out, which can take a bit if they’re backed up.
I thought the upload part was easy enough, but there was some waiting time before everything was officially confirmed. It got a bit annoying to see reminders to send documents that I had already uploaded, but once that was sorted, I got my hands on my money without any more problems.
Final Words
Regent Play Casino has some real strengths, but it also has a few glaring issues that make it quite a polarising gambling website. With over 2,000 games on offer, there’s certainly no shortage of options. Doesn’t matter if you’re into slots, table games, or live dealer action, you’re likely to find something that catches your eye, be it slots, table games, scratchers or live dealer options. The sheer volume is dazzling, and it’s clear they’ve invested in providing variety. But this sheer number of games can also become overwhelming because the casino doesn’t do a great job of organising its content. There’s no dedicated section for table games, which means you’re left to wander through the entire catalogue to find what you want, or use the old search bar casino offers. It’s a frustrating process that takes away from the fun.
Summing it all up, Regent Play Casino is most notable for its huge range of games and a decent list of banking options, but it’s not without its flaws. The lack of proper organisation and filtering tools makes browsing the site a chore, and the slow withdrawal times can leave users frustrated. The restricted access to customer support doesn’t help either, as new players do deserve access to full support services. So would I recommend Regent Play at the end of the day? It deserves a 3.8 out of 5 rating, in my opinion, a decent score for what it has to offer. If you’re patient and don’t mind a bit of inconvenience, the game library they have might be worth your time. But be aware of what you’re getting into—there’s potential here, but it’s overshadowed by some avoidable issues.
At Regent Play, there is indeed a loyalty program, although it’s off-limits for players in the UK. There’s nothing you can do about it besides checking out the regular deals they offer.
What Currencies Does Regent Play Casino support?
Regent Play handles a nice mix of currencies from the usual suspects like US Dollars and British Pounds to more regional options like Kroner for the Scandinavians and even Brazilian Reals.
How Do I Change My Regent Play Casino Account Password?
If it’s time to change your Regent Casino Online login information, it’s easy. Once you’re logged in, just pop over to the ‘Menu,’ hit ‘My Account,’ and you’ll spot the option to change your password. Enter in your new one, confirm it, and you’re all set.
Can I check my deposit history at Regent Play Casino?
Regent Play keeps things transparent and lets you easily check out your deposit history whenever you like, just head to your account and find an appropriate menu to see how you fared.
Can I make a deposit using credit cards at Regent Play Casino?
Credit cards are a no-go for deposits for UK playwrs due to UK Gambling Commission rules. Instead, there are plenty of other ways to fund your account, like using a debit card, an e-wallet, or a bank transfer.
Have you had any prior experience with this casino?
3.0
October 3, 2024
Mikky Rob
United Kingdom
Suddenly, the slot game I was winning gave me an error and wouldn't open anymore. Every time I tried to reopen it, I kept getting the same error. It was strange timing, as I was on a roll, and then the game stopped working. However, it's the first time I am facing this. Support people have always been reliable.
4.7
September 18, 2024
Newton
United Kingdom
While plenty of negative reviews are here, I can only share my thoughts. I made a deposit, won some money, and submitted my documents before withdrawing. The next day, my winnings were paid out. Everything seemed legit
3.8
August 1, 2023
Anna V.
United Kingdom
I recently played at regent casino for the first time. It's interesting to start playing there considering the fact that regent has manyb payment methods. The slots selection was wide too, so overall, it was a positive for a newcomer.
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