Grand Hotel Casino

Grand Hotel Casino was established in 2001 and has become one of the most well-respected brands in the online gambling industry. This UK casino is owned and operated by Apollo Entertainment Limited.

Over the years, Grand Hotel has built a reputation for providing players with a safe, secure, and fair gaming environment. The casino offers a wide range of games, including slots, table games, video poker, and live dealer games, from some of the top software providers in the industry, mainly Microgaming/Games Global. Still, you can encounter some smaller providers too!

Licensing, Security, and Player Protection

Grand Hotel Casino is a reputable online casino that operates with a license from one of the most respected regulatory bodies in the online gambling industry, the UK Gambling Commission under account number 38620.

The UK Gambling Commission licenses three types of gambling activities: Ancillary Remote, Non-Remote, and Remote. Ancillary Remote licenses apply to businesses that provide gambling services as part of a wider leisure offering, such as a hotel or pub. Non-Remote licenses apply to businesses that provide gambling services in person, such as land-based casinos. Remote licenses apply to businesses that provide gambling services online, such as Grand Hotel Casino.

At Grand Hotel, player safety and security are top priorities. The casino uses 128-bit SSL encryption technology to protect players’ personal and financial information from unauthorised access. In addition, the casino has a strict privacy policy that outlines how player data is collected and used.

Furthermore, Grand Hotel Casino is committed to promoting responsible gambling and offers various tools and resources to help players stay in control of their gaming. These include deposit limits, time-outs, and self-exclusion options. The casino also works with organisations such as Gamblers Anonymous to provide support and assistance to players who may be experiencing gambling-related issues.

Overall, Grand Hotel Casino takes the security and protection of its players very seriously and has implemented measures to ensure a safe and responsible gaming environment. Rating 4.5/5.

Terms and Conditions

As with any online casino, Grand Hotel has a set of terms and conditions that all players must agree to before creating an account and playing games. It is important to read and understand these terms to ensure you know your rights and responsibilities as a player.

Here are some key terms and conditions of Grand Hotel Casino:

1. Players must be 18 years of age or older to create an account and play games.
2. Players are responsible for ensuring that their country’s laws allow online gambling.
3. Only one account per player is allowed. Multiple accounts will be closed, and any winnings voided.
4. Players must provide accurate and up-to-date personal information when creating an account.
5. Grand Hotel Casino reserves the right to verify a player’s identity and age at any time.
6. Players are responsible for keeping their account login details secure and confidential.
7. Deposits and withdrawals are subject to certain limits and fees.
8. Grand Hotel Casino reserves the right to close accounts and void winnings in cases of fraud or suspicious activity.
9. Bonus funds and winnings from bonus funds are subject to certain wagering requirements before they can be withdrawn.
10. Grand Hotel Casino reserves the right to modify or terminate any promotion or bonus at any time.

Registering and Confirming Your Account at Grand Hotel

If you’re interested in playing at Grand Hotel, the first step is creating an account like on any other new casino site. Here’s a step-by-step guide on how to register and confirm your account:

1. Go to the Grand Hotel Casino website and click on the “Play Now” button.
2. Fill out the registration form with your personal information, including your name, email address, and date of birth.
3. Choose a username and password for your account.
4. Agree to the terms and conditions and click “Register” to create your account.
5. Check your email for a confirmation message from Grand Hotel Casino. Click on the link in the email to confirm your account.
6. Once your account is confirmed, log in to your account and make your first deposit.
7. You’re ready to start playing your favourite casino games at Grand Hotel Casino!

It’s important to note that you must be at least 18 years old and in a jurisdiction where online gambling is legal to create an account at Grand Hotel Casino. You may also be asked to provide proof of identity and age to confirm your account. If you have any issues or questions during the registration process, please contact Grand Hotel Casino’s customer support team for assistance.

Grand Hotel Casino Welcome Bonus

Grand Hotel Casino offers an impressive welcome bonus package for new players that can add up to £560 in bonus funds to your account. The bonus package is split across your first four deposits, with additional bonus funds available throughout your first year of play.

On top of these sign up bonuses, you can also receive up to £5,000 in bonus funds throughout your first year of play at Grand Hotel Casino. The bonus funds are split into weekly and monthly promotions, giving you plenty of opportunities to earn extra funds for your account.

Remember, all bonuses included in the Grand Hotel Casino bonus package are subject to a 200x wagering requirement before you can withdraw any winnings. Additionally, a minimum deposit of £10 is required to claim any bonus.

Overall, the Grand Hotel Casino bonus package offers new players a generous amount of bonus funds to get started with, along with ongoing promotions to keep the fun going throughout your first year of play. However, the high wagering requirements may deter a lot of players, and there are no other deals available on the online casino as of now. So keep those two cons in mind. Rating 3.5/5.

Loyalty Program

At Grand Hotel Casino, the loyalty program is managed by the Casino Rewards Loyalty Program, one of the most reputable loyalty programs in the industry. The program works by awarding VIP points to players every time they play any game in the casino. These points can be redeemed for bonus credits, which can be used to play even more games and win real money.

Moreover, as a member of the Casino Rewards Loyalty Program, you will also gain access to high roller bonuses and the VIP Lucky Jackpots, which are drawn three times daily, and you will have the chance to win some fantastic prizes in the Time Of Your Life Sweepstakes. Each week, you can earn tickets for this sweepstake, which allows you to win a dream vacation, a new car, or even a once-in-a-lifetime experience.

Additionally, one of the best features of the Casino Rewards Loyalty Program is that you can redeem your VIP points at any participating casino in the Casino Rewards network. This means you can earn points at Grand Hotel Casino and then redeem them at any of the other partner casinos, giving you even more opportunities to win big.

The Casino Rewards Loyalty Program is an excellent way to get more out of your time at Grand Hotel Casino. As you climb the loyalty ladder, you’ll gain access to exclusive bonuses and benefits, making your gaming experience even more rewarding. Overall, we highly recommend becoming a program member to maximise your gaming experience at Grand Hotel Casino.

Rating: 4.5/5.

Deposit Methods

Grand Hotel Casino has a variety of deposit methods that are safe, fast, and easy to use. Whether you prefer traditional banking methods or online payment systems, there’s a deposit option that will suit your needs.

At Grand Hotel, the minimum deposit amount is £10, and the maximum amount varies depending on the payment method you choose. To ensure you’re aware of any limits that may apply, check the casino’s website or contact customer support.

Overall, Grand Hotel Casino offers a great variety of deposit methods. And on top of that, without any fees!

Rating: 4.5/5.

Withdrawal Methods

Grand Hotel Casino provides a range of secure and convenient withdrawal methods for its players. The minimum withdrawal amount is £10. Grand Hotel Casino also has a pending period of 48 hours for all withdrawals. During this period, players can reverse their withdrawal request and have the funds credited back to their account balance. After the 48-hour pending period, the withdrawal will be processed, and the funds will be sent to the player’s chosen withdrawal method. It is important to note that the processing time of 1-3 business days only begins after the 48-hour pending period.

It is important to note that DBT withdrawals incur a withdrawal fee, which varies depending on the withdrawal amount. Players should also ensure they have met all wagering requirements and other conditions before requesting a withdrawal.

Overall, Grand Hotel Casino offers a good range of withdrawal methods with reasonable processing times and low fees. We rate their withdrawal methods 4 out of 5.

Mobile Experience

The Grand Hotel Casino offers a mobile version of its platform that is optimised to run smoothly on handheld devices. Players can access the mobile casino using the web browser of their Android and iOS smartphones and tablets. The mobile site offers a broad range of games, including slots, table games, card games, video poker, and live dealer games by Microgaming. The gaming experience on the mobile site is on par with that of the desktop version, with high-quality visuals and sound effects.

No mobile application is available for download, making it easier for players to access the platform directly from their mobile devices without installing software.

Overall, Grand Hotel mobile casino is an excellent choice for players who prefer to play on their mobile devices. While there may be better-designed mobile casinos, the platform’s smooth performance and easy-to-use interface make it a solid choice for players on the go. The mobile site is compatible with most handheld devices, and players can access a wide selection of high-quality games. Rating: 4/5.

Game Selection and User Interface

Players can enjoy games at Grand Hotel Casino, including slots, table games, video poker, and live casino games. With over 800 games available, players will find various games to suit their preferences.

The casino is powered by Microgaming/GamesGlobal, meaning players can expect high-quality graphics, animations, and sound effects on all games. The user-friendly interface makes it easy to navigate and find your favourite games.

Thunderstruck II is the most popular slot game at Grand Hotel Casino, with its Norse mythology theme and exciting bonus features. European Roulette is the most popular table game, offering players a classic and straightforward gaming experience. Jacks or Better is the most popular video poker game, with its simple gameplay and high payout potential. Infinite Blackjack is the most popular live blackjack game, with its immersive and authentic casino experience.

In addition to traditional slot games, Grand Hotel Casino also features an impressive selection of progressive jackpot slots, with some of the biggest jackpots available in online casinos.

Overall, Grand Hotel Casino provides players with an enjoyable and engaging gambling experience, with many games and a user-friendly interface. Rating: 4.5/5.

Online Slots

Gamblers can enjoy classic 3-reel slots, modern 5-reel video slots, and even progressive jackpot slots with life-changing prizes. Mega Moolah is a progressive jackpot slot game that has paid millions of dollars in prizes, including some of the largest jackpots in online casino history. Other popular slots include Thunderstruck II, Alaskan Fishing, and Wild Orient, all with a high RTP of over 96%. The casino offers a variety of slot games with different themes, features, and payouts, ensuring that there is something for everyone to enjoy.

With such a vast selection of online slots available, players are sure to find something that suits their tastes at Grand Hotel Casino.

Roulette Games

At Grand Hotel Casino, you’ll find a thrilling selection of roulette games that will transport you straight to the heart of the action, from classic European Roulette, live roulette to more innovative options like Turbo Multifire Roulette and 9 Pots of Gold Roulette. With a variety of games to choose from, you’ll never be short of options, whether you’re a seasoned player or a newcomer to the world of casino gaming.

As shown in the table, Microgaming is the sole provider of all the roulette games available at Grand Hotel Casino, and the average RTP among all roulette games is 97.3% which is above the industry standard. Players can choose from classic options like European Roulette, French Roulette Gold, and American Roulette, as well as more unique variations like Hockey Fever Roulette and Turbo Multifire Roulette.

Blackjack Games

Grand Hotel Casino offers a diverse selection of Blackjack games with different variations and rules to suit different player preferences. The casino provides a total of 22 Blackjack games for players to enjoy, which includes both classic and modern variations.

The Blackjack games at Grand Hotel Casino are mostly powered by Microgaming, a leading software provider in the online gambling industry, ensuring high-quality gameplay and fair outcomes. You still can find titles from Evolution Gaming and other smaller providers, however.

As seen in the table above, the highest RTP Blackjack games at Grand Hotel Casino are the Classic Blackjack, Multi-Hand Classic Blackjack and Perfect Strategy Blackjack with an RTP of 99.91%. The other games also offer competitive RTPs that make them favourable to players who enjoy the game.

Video Poker Games

Lastly, Grand Hotel Casino entertains its player base with a decent selection of Video Poker games to its players. There are different variants of the classic game with different rules and payout rates. The casino features games developed by Microgaming, one of the top software providers in the industry. The graphics and sounds are high quality, ensuring an immersive gaming experience.

Double Bonus Video Poker and Jacks or Better have the highest RTPs, with 99.98% and 99.54% respectively. Players who enjoy the classic game with standard rules will find both Double Bonus Poker and Jacks or Better great options. At the same time, those who seek a chance to win big will appreciate Jackpot Deuces, a progressive jackpot Video Poker game.

Customer Service

If you ever need assistance while playing at Grand Hotel Casino, rest assured that help is always at hand. The casino maintains a 24/7 support centre available via email and live chat.

• Live chat is the fastest way to get help. Simply click on the Live Help button, and you’ll be connected to a support agent who will help you with your query right away. The live chat feature is ideal if you need an answer to your question on the spot.
• If you prefer to send an email, you can select your query from the list provided, then click the email button to send your message to [email protected]. The casino aims to process all emails within 48 hours.

The customer support team at Grand Hotel Casino is friendly, knowledgeable, and always ready to assist you with any questions or concerns you may have. Whether you need help with a technical issue, a bonus query, or anything else, they are always there to help.

Grand Hotel Casino’s customer service is top-notch, with round-the-clock support available via live chat and email. The only drawback is that there’s no phone support available. Nevertheless, the fast response times and knowledgeable support agents make up for this. Overall, we give the casino’s customer service a rating of 4.5 out of 5.