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This review gives UK players all the info they need about Casiplay's game options, payment methods, and security features. This online casino offers various bonuses for newcomers and regulars. You will find the latest Casiplay promo codes and all the critical facts about what this brand offers – making it an excellent choice for those seeking a reliable online casino.
Casiplay is a relatively new casino brand that launched in 2018. The site uses Aspire Global International LTD software. Since its launch, it has become known as a reliable site that focuses on slot games and live casino options. They have succeeded by offering many games from top providers, along with an attractive joining offer and ongoing promotions.
One of the things that makes Casiplay different from other UK casinos is its dedication to providing a positive player environment. This can be seen in its commitment to responsible gambling, many payment options, and helpful customer support. Its selection of regularly updated slot games will also appeal to existing customers.
Here’s a table with info on the company behind Casiplay:
Website Link | casiplay.com/td> |
---|---|
Parent Company | Aspire Global Limited |
Operating Company | AG Communications Limited |
CEO | Tsachi Maimon (Aspire Global) / Lynne Griffiths (AG Communications) |
Employee Count | 500-1,000 (Aspire Global – LinkedIn) |
Head Office Address | Level G, Office 1/5086, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta (Aspire Global) / 135, High Street, Sliema SLM 1549, Malta (AG Communications) |
Casiplay attracts players who seek a contemporary online casino. Its colourful user interface grabs attention immediately. With its stylish design elements and visuals, the site offers a rare dynamic feel among gaming sites. It is available in English and other languages: German, Norwegian, and Finnish. It’s easy to browse, but the game classification system is flawed. Some game types, such as Slingo, Jackpots, and Megaways, are missing, and some are wrongly placed.
The homepage shows an overview of the games on offer and information about the welcome package. The website logo features a triangle pointing right. A notable feature is a video on the homepage that plays clips from classic slot games like Gonzo’s Quest and Starburst. This makes the site more fun, but the high-quality graphics and animations sometimes take a while to load. As you scroll down the game catalogue, more tiles appear, which can also affect loading speed.
The Casiplay website has these features:
Aspect | Evaluation |
---|---|
Ease of site exploration | Good – The site is simple to get around |
Mobile games availability | Excellent – Casiplay works on all modern smartphones and tablets |
Game filters | Average – Some sorting is wrong, like live dealer titles under the Slots category |
Search function | Fair – You can’t narrow down your search results |
Loading speed | Average – Graphics and animations add to visual appeal but can slow down page loading, especially when users browse the game catalogue |
UX and UI rating | Good – The interface is nice, but the classification system needs refreshment |
Casiplay’s website looks good and offers a great selection of games. It’s generally intuitive, but there are a few problems with misclassifying games and not having specific categories in the sorting options. I rate the usability of the Casiplay website 3.9 out of 5.
Casiplay Casino holds both Malta Gaming Authority (MGA) and UK Gambling Commission (UKGC) online casino licences. The casino’s gaming content is powered by Aspire Global International LTD, which holds an MGA licence.
The UK services are operated by AG Communications Limited and licensed by the UKGC. AG Communications Limited is a subsidiary of Aspire Global Limited, based in Malta (C80711) and operating through its Gibraltar branch (115874).
Casino licences show that Casiplay complies with Malta and UK regulatory standards, which means customers can play safely and with confidence.
Here are the specific licences held by Casiplay:
Licence Number | Licence Type |
---|---|
MGA/CL1/408/2007 | Malta Gaming Authority Licence |
000-039483-R-319409-001 | UK Gambling Commission Remote Gaming Licence |
Casiplay keeps your data and transactions safe with advanced security. It uses 128-bit Secure Socket Layer (SSL) encryption to make sure that information sent over the internet is secure. It also has strict anti-money laundering and customer verification policies to prevent fraud. As of now, Casiplay has not been blocklisted by any reputable authorities, which indicates it is a trustworthy operation. Players should, however, always exercise caution and gamble responsibly.
Casiplay offers a range of tools to help players control their gambling. These include limits on deposits, self-exclusion and monitoring of game sessions. The casino works with Gamblers Anonymous to help with problem gambling. While these measures are helpful, it can sometimes be inconvenient to contact the support team. Overall, Casiplay offers useful safety features, but easier access could be beneficial.
Casiplay offers several safety features to protect its players:
Safety Measures Available | Description |
---|---|
SSL Encryption | Uses 128-bit SSL to keep your data safe when playing |
Deposit Limits | Players can choose how much to spend each day, week or month |
Activity Limitations | Players can limit their time on the site to avoid playing too much |
Self-Exclusion | Members can opt out of gambling for a set period or indefinitely |
Cooling-Off Periods | Short breaks for players to manage their gambling habits |
Responsible Gaming Seals | Displays seals that show commitment to responsible gambling practices |
Protecting Minors | Prevents underage gambling |
Problem Gambling Organisations | Provides links to support organisations like Gamblers Anonymous |
IT-Security | Protects against cyber threats and data breaches |
Firewall | Employs firewalls to safeguard data from unauthorised access |
Anti Money Laundering | Adheres to AML policies to prevent fraudulent transactions and financial crimes |
Two-Factor Authentication (2FA) | Offers 2FA for improved account security |
I felt confident with Casiplay’s security and licensing. It’s a legal casino with strong encryption and responsible gambling tools. The casino takes player security seriously. However, some features could be more convenient. Casiplay hasn’t been blocked by any reputable authorities, proving it’s safe and credible. I rate this casino 4.2 out of 5 for its commitment to security and compliance, with room for minor improvements in user accessibility.
Casiplay Casino provides players with a generous welcome offer, which is an excellent way to begin. Basically, beyond the welcome offer, Casiplay doesn’t run many other promotions. However, players can qualify for attractive bonuses through additional rewards in tournaments. There is no need for any promo code to claim bonuses at Casiplay.
New players at Casiplay Casino get a 50% bonus up to £50 and 30 free spins (FS) on Starburst when they sign up and make a minimum deposit of £20. This exclusive Welcome Bonus provides extra funds and spins to start your play.
You can take advantage of this sign up offer without entering a bonus code, simply by registering and making a deposit. The bonus requires 35x wagering to be completed in 21 days. For example, deposit £60 to get a £30 bonus, and wager £1,050 before you can withdraw winnings. Extra spins expire after 24 hours if not used.
The promotion has specific conditions. Before wagering is complete, you can only contribute £4 per round. If you don’t follow these conditions, you will not receive your bonus or related funds.
This promotion offers bonuses on the first four deposits. By taking advantage of them, you can get extra perks when you start playing at Casiplay Casino. It is advisable to check the full terms on the Casiplay website.
T&Cs: New Players 18+ Only. The Welcome Package is spread over four deposits of at least £20. 35x wagering requirement. Spins credited in certain games, expire after 24 hours. Promotion open for 72 hours. Terms apply.
Players at Casiplay Casino get extra spins in Starburst with their second deposit. This promo is part of the joining offer and requires no additional steps. You have 24 hours to use your 20 extra spins. You must play through 35 times before you can withdraw any winnings. For example, if you win £10 from the spins, you must wager £350 to access those funds. There are specific terms and conditions for this offer.
Casiplay clearly informs players about its sign up offer. The Second Deposit bonus is automatically credited upon the qualifying deposit. All bonuses are limited to one per player, and the casino reserves the right to revoke unused bonuses after 21 days.
Players should review all terms on Casiplay’s website to maximise the benefits. This Second Deposit offer is part of a broader Welcome package designed to improve the initial play at the casino.
T&Cs: This Welcome Package is available to new players aged 18 or over. It is split over four deposits, starting at £20, with 35 times playthrough wagering. Spins expire after 24 hours. A 72-hour promo is available with T&Cs.
Customers who register at Casiplay Casino and deposit at least £20 within three days get 20 FS in Book Of Dead. This is part of Casiplay’s Welcome package, which gives new members a fair deal and encourages them to check out the casino’s games right away after reading the terms and conditions.
This promotion is for the third deposit, and players cannot get it more than once. Members get 20 spins when they make a qualifying deposit. They have 24 hours to use them. Players have to wager 35 times before they can withdraw their winnings.
The bonus allows users to continue playing a top game at Casiplay and extend the time and wagering at no extra cost by using it. Casiplay can revoke unused bonuses after 21 days. Check out Casiplay’s official website for more info on this promo.
T&Cs: This promotion is for new players aged 18 or over. The welcome package has four deposits and a wagering requirement of 35x. You can get spins on certain games within 24 hours. The promotion runs for three days. Terms and conditions apply.
On your fourth day at Casiplay, you can get up to £50 and 30 extra spins. The casino matches your fourth deposit by 50%, up to a total of £50. 30 extra spins on Gold King are also included. You need to deposit at least £20 to claim this. This promo is part of Casiplay’s welcome bonus. Players can increase their balance and play popular slot games.
You have to wager 35 times the bonus amount before you can withdraw winnings. Extra spins winnings must also be wagered, with any unused ones expiring 24 hours later. Casiplay allows the withdrawal of deposits before you meet wagering requirements, but bonuses and rewards will be voided. Read the terms and conditions to understand how this offer works.
T&Cs: New customers aged 18+ get a welcome package with four parts and 35x wagering requirements. Spins are valid for 24 hours, and the promo lasts 72 hours. T&Cs apply.
Casiplay doesn’t currently offer promotions without a deposit. Players looking for such offers should regularly check the list of no-deposit bonuses at Gamblizard. Nevertheless, Casiplay provides other promotions for its customers, such as regular tournaments. One is the Drops & Wins promotion, available between 6 March 2024 and 5 March 2025.
Members must opt in and play the chosen games to play Drops & Wins. Prizes are awarded within 72 hours. Over the year, the total prize pool is £ 25,480,000. Users can also take part in daily tournaments.
Every day, there are tournaments with a prize pool of £40,000. There’s also the Daily Prize Drop with an extra £30,000. The Daily Prize Drop offers multipliers, bonuses and complimentary spins on selected Pragmatic Play slots. Players compete to climb the leaderboard in the tournaments, with prizes for the top performers.
T&Cs: Qualifying games only. Drops & Wins runs every week for seven days, with seven daily prizes and seven daily tournaments. The Tournaments are based on the Sum of Win Multipliers Win/Bet=Score. Winnings are paid out within 72 hours.
Casiplay Casino’s Daily Spin Frenzy gives players up to 50 spins a day and more chances to win on their favourite slots. Players can qualify for different numbers of spins. The promotion offers 10 FS for £100 spent on slot games, 15 FS for £300, 25 FS for £500, and 50 FS for £1,000. The spins awarded can be used on selected games, which vary and are notified to eligible players.
Players must login the next day to claim the bonus rounds and accept them via ‘My account’ and ‘My Bonuses’. These rounds are available from 00:00 until 23:59 and must be claimed within 24 hours. Any unclaimed spins cannot be re-awarded. Players must wager the winnings from the spins 35 times before withdrawal.
All slot games contribute to the promotion, so players can choose their preferred titles. Eligible players receive notifications about the extra rounds, such as in-game messages and emails. They are valid on different games, as specified in the notifications. Casiplay’s Daily Spin Frenzy provides an opportunity to receive generous rewards for regular play on slots.
T&Cs: Spin configuration will be displayed when claiming the Daily Spins offer. This promotion is for UK residents. Bonus terms apply.
My rating for Casiplay’s bonuses is 3.6 out of 5. With deposit matches and bonus spins on the first four deposits, the welcome package is a solid start. However, no deposit bonuses are rare, and there are few regular promotions. It took a while to get bonus credits, and wagering was quite high.
Casiplay Casino, part of the Aspire group, presents a game library with more than 2,000 titles from renowned developers such as Barcrest, NetEnt, Play’n GO, Quickspin, NYX Gaming, Evolution Gaming, and Pragmatic Play. The casino features numerous slots, along with many live dealer games. Although bingo is not available, players can explore slingo and scratchcards instead. The game lobby has no filters for specific genres, such as jackpots or megaways, so players will have to use the search function to find some game types. In spite of this small drawback, the selection of top providers still gives UK players a wide choice of games.
Game Facts:
Type Of the Game | Quantity | Most Popular |
---|---|---|
Slots | 2,000+ | Oktoberfest Frenzy |
Jackpots | 30+ | Starlight Jackpots Athena Goddess of War |
Megaways | 100+ | Release the Kraken Megaways |
Slingo and Instant Games | 40+ | Slingo Press Your Luck |
Drops & Wins | 50+ | Sugar Rush 1000 |
Live Casino and Table Games | 150+ | Gold Bar Roulette |
Casiplay lets players try games without spending money. This helps them learn the game rules or test new games. Besides, the casino includes RTP (Return to Player) information within its game menus, allowing players to check payout percentages for individual games. For those unfamiliar with industry standards, RTP percentages provide a general idea of a game’s long-term returns. Compared to industry benchmarks, Casiplay’s RTPs align with typical rates across top slots and table games.
Here is a comparison for reference:
Game | Game Developer | RTP at Casiplay | Industry Standard RTP |
---|---|---|---|
Le Pharaoh | Hacksaw Gaming | 92.26% | 96.00% |
Piggy Town | StakeLogic | 94.04% | 96.00% |
Mirror Joker | Play’n GO | 87.20% | 96.00% |
Savannah Pride | Red Tiger | 90.71% | 96.00% |
Twister | NetEnt | 94.05% | 96.00% |
20,000 Waves | Red Rake | 95.30% | 96.00% |
Solar Nova Megaways | Iron Dog Studio | 91.15% | 96.00% |
Rainbow Jackpots Megaways | Red Tiger | 90.66% | 96.00% |
Slingoooal! Championship | Gaming Realms (Slingo Originals) | 95.48% | 95.00% |
Slingo Gold Cash | Gaming Realms (Slingo Originals) | 94.19% | 95.00% |
Auto Roulette Classic 1 Live | Authentic Gaming | 97.30% | 94.67%-97.30% |
American Roulette | Evolution Gaming | 94.74% | 94.67%-97.30% |
Infinite Fun Fun 21 Blackjack | Evolution Gaming | 99.37% | 99.50% |
Live Blackjack Max | Evolution Gaming | 99.46% | 99.50% |
Casiplay offers nearly 2,000 slot games, so players have both quantity and quality available. The selection includes everything from progressive jackpots to modern 5-reel and more traditional video slots. Themes cover subjects such as space, wildlife, sports, and mythology. Most popular games from renowned developers are available; exclusive titles from Aspire’s partner NeoGames and games by less-known providers like Iron Dog Studio are featured. Players can filter games in the lobby by Featured, New, and Classic categories. New titles are added every month, so fresh options appear regularly. Though the selection is substantial, some niche themes may be limited. Overall, Casiplay’s slot games suit different types of players who value both quality and quantity.
Some of the best slot games at Casiplay are listed below:
Game | Game Developer | RTP at Casiplay | Release Date |
---|---|---|---|
Beasts of Fire Maximum | Play’n GO | 87.23% | 2024 |
Mine Blown | NetEnt | 94.13% | 2024 |
Gemix | Play’n GO | 87.66% | 2018 |
Reactoonz | Play’n GO | 87.50% | 2017 |
Fu Er Dai | Play’n GO | 87.51% | 2017 |
Myth | Play’n GO | 87.85% | 2012 |
Renegades | Light & Wonder | 95.57% | 2017 |
Safari Spirit | Ainsworth | 94.32% | 2013 |
Battle Royal | Play’n GO | 87.77% | 2018 |
Raging Rex | Play’n GO | 87.37% | 2019 |
Neon Fever | SYNOT | 92.18% | 2018 |
Arabian Wins | Red Rake | 95.30% | 2024 |
Fruit Flash | Red Tiger | 90.67% | 2024 |
Casiplay has over 30 progressive jackpots. Players can find them by entering the search box or through the lobby. Popular games like Mega Moolah are missing, but Jackpot King titles from Blueprint Gaming are there. This collection is updated regularly. Each progressive jackpot game differs in style and theme. However, compared to competitors, the number of jackpot titles is somewhat limited.
The best jackpot games at Casiplay are:
Game | Game Developer | RTP at Casiplay | Release Date |
---|---|---|---|
Cashpots Blazinator | Blueprint Gaming | 91.50% | 2024 |
Bankin’ More Bacon | Blueprint Gaming | 91.50% | 2024 |
Slots O’ Cashpots | Blueprint Gaming | 88.00%-92.50% | 2023 |
King Kong Cash | Blueprint Gaming | 95.01% | 2020 |
Eye of Horus: The Golden Tablet | Blueprint Gaming | 93.03% | 2021 |
Anubis Rising | Blueprint Gaming | 91.50% | 2024 |
Crabbin’ for Cash Extra Big Splash | Blueprint Gaming | 92.50% | 2023 |
Prize Lines | Blueprint Gaming | 95.00% | 2021 |
Stellar Jackpots with Serengeti Lions | Lightning Box | 97.01% | 2017 |
Wild Fury Jackpots | IGT | 91.90% | 2017 |
Casiplay offers over 100 Megaways titles, giving players numerous options in this category. There is no specific category for Megaways games, so players need to search for them directly. The collection includes popular titles from well-known developers. These games use the Megaways mechanic, which allows thousands of ways to win. Although there are many titles, some may find the absence of an organised category inconvenient. New Megaways games are added regularly, so the collection continues to grow.
Some of the best Megaways titles at Casiplay are listed:
Game | Game Developer | RTP at Casiplay | Release Date |
---|---|---|---|
Cornelius Milk Hunter Megaways | NetEnt | 94.08% | 2024 |
Mustang Gold Megaways | Pragmatic Play | 96.46% | 2024 |
Sumo Supreme Megaways | Pragmatic Play | 96.55% | 2024 |
Prospector Wilds Megaways | Prospect Games | 91.50% | 2023 |
Gems Inferno Megaways | Red Tiger | 90.71% | 2023 |
Eastern Emeralds Megaways | Quickspin | 87.05% | 2022 |
Well of Wilds Megaways | Skywind Group | 90.77% | 2021 |
Legacy of Ra Megaways | Blueprint Gaming | 96.01% | 2019 |
Giant’s Fortune Megaways | Touchstone Games | 94.00% | 2021 |
Tyrant King Megaways | iSoftbet | 92.03% | 2021 |
Valletta Megaways | Blueprint Gaming | 96.45% | 2019 |
Space Wars Megaways XXXtreme | NetEnt | 94.27% | 2024 |
Revenge of Loki Megaways | Pragmatic Play | 96.51% | 2024 |
Gimme the Honey Megaways | iSoftBet | 92.05% | 2024 |
Casiplay has over 150 live casino and table games. The main games are blackjack, roulette and baccarat. There are fewer poker options and live game shows, but they are still accessible. Evolution Gaming powers most of the content in the live casino section and delivers high-quality streams from excellent studios. Players can explore various forms and themes within each game category.
Top live dealer games at Casiplay:
Game | Game Developer | RTP at Casiplay | Release Date |
---|---|---|---|
Caribbean Stud Poker | Evolution Gaming | 96.00% | 2018 |
Dragon Tiger | Evolution Gaming | 96.27% | 2018 |
Baccarat Squeeze Live | Evolution Gaming | 89.64% | 2018 |
No Commission Speed Baccarat Live | Evolution Gaming | 98.94% | 2018 |
Football Studio First Person | Evolution Gaming | 96.27% | 2020 |
Kensington Live Roulette | Authentic Gaming | 97.30% | 2020 |
Live Rush Roulette | Skywind Group | 97.30% | 2023 |
Funky Time | Evolution Gaming | 95.99% | 2023 |
Lightning Storm Live | Evolution Gaming | 97.44% | 2024 |
Atom Roulette | Skywind Group | 97.30% | 2022 |
Blackjack H Live | Evolution Gaming | 99.49% | 2018 |
Blackjack VIP K | Evolution Gaming | 99.28% | 2018 |
Casiplay has over 40 Slingo and instant games for those looking for something different. There’s no bingo, but the Slingo titles are a great alternative. Players can choose from a range of themes and types. There are also some instant games and scratchcards, but the selection is limited.
Some of the best Slingo and instant games at Casiplay are as follows:
Game | Game Developer | RTP at Casiplay | Release Date |
---|---|---|---|
Slingo Day of the Dab | Gaming Realms (Slingo Originals) | 94.72% | 2024 |
Slingo Lucky Joker | Gaming Realms (Slingo Originals) | 94.27% | 2023 |
Slingo Golden Envelope | Gaming Realms (Slingo Originals) | 95.00% | 2023 |
Slingo Super Spin | Gaming Realms (Slingo Originals) | 96.71% | 2022 |
Slingo Fire and Ice | Gaming Realms (Slingo Originals) | 96.04% | 2022 |
Slingo Money Train | Gaming Realms (Slingo Originals) | 94.42% | 2023 |
Slingo Carnival | Gaming Realms (Slingo Originals) | 95.60% | 2018 |
Slingo Piggy Bank | Gaming Realms (Slingo Originals) | 96.45% | 2023 |
Slingo Racing | Gaming Realms (Slingo Originals) | 96.25%-96.33% | 2022 |
Here’s how to play at the Casiplay casino site:
After exploring Casiplay’s game offerings, I’d rate it 4 out of 5. I was drawn to the 2,000+ games from trusted developers, especially the slots and live dealer options. I was interested because there were regular updates, but some jackpot options were missing. Some changes could make Casiplay better, like better navigation.
Casiplay Casino is mobile-friendly and easy to use on a smaller screen. Some games aren’t available on mobile, but most are. You can play through your phone’s browser without downloading anything. You can play directly from the site on Android, iOS, or Windows Phone. It uses HTML5, so it works across devices.
App Availability | No dedicated mobile app is available |
---|---|
Compatible Devices | Android, iOS, Windows Phone |
Access Method | Mobile browser through the website |
Game Availability | The majority of games optimised for mobile use |
Features | Easy-to-use interface and looks good on any device |
Software | HTML5 technology for compatibility |
I rate Casiplay’s mobile compatibility 4 out of 5. I used the site on my phone over mobile internet and found it quick and easy to use. The lack of a dedicated app is a drawback, but the mobile website makes up for it. Some games are not available on mobile, which limits the selection. Overall, Casiplay provides a satisfactory mobile service, but improvements could be made to in-game availability, and perhaps a native app would improve convenience.
Casiplay accepts different ways to deposit money for British players. You can pay at the casino with a debit card or popular ewallets like PayPal and Skrill. The minimum deposit amount is £10 for all payment methods, with no additional fees. Casiplay accepts multiple currencies, such as GBP, EUR, and USD, which benefits international players. All deposits are processed instantly, so players can start playing without delay. Casiplay’s selection of reliable payment options marks it out from other casino sites.
You can deposit in several ways:
Deposit Method | Min Deposit | Processing Time | Fee |
---|---|---|---|
Debit Cards (Visa/MasterCard) | £10 | Instant | None |
Bank Transfer | £10 | Instant | None |
PayPal | £10 | Instant | None |
Skrill | £10 | Instant | None |
Trustly | £10 | Instant | None |
AstroPay | £10 | Instant | None |
MuchBetter | £10 | Instant | None |
Paysafecard | £10 | Instant | None |
You can deposit funds into your Casiplay account by following these steps:
Although Casiplay has popular digital wallets like PayPal and Skrill, Apple Pay is not currently available as a deposit option. The inclusion of PayPal distinguishes Casiplay from many competitors who do not support this payment method.
I rate Casiplay’s deposit methods 4.1 out of 5. There are many ways to pay, including PayPal and debit cards. When I paid £50 using PayPal, I received the money immediately. However, some users may find it inconvenient that Apple Pay isn’t available.
Casiplay offers several withdrawal methods to suit players’ preferences. The minimum withdrawal amount is £10 for all options except wire transfer. Most methods have no fees, but players should check with their payment provider. Withdrawal limits are set at £7,000 per month, except for UK players.
Withdrawal times depend on the method chosen. With ewallets like PayPal and Skrill, funds are usually available within two days. Bank Transfer and debit card cashouts take two to six days. To speed up the process, please complete account verification in advance.
Available Withdrawal Options:
Cashout Method | Min Withdrawal | Withdrawal Time (Business Days) | Fee |
---|---|---|---|
Visa/Mastercard | £10 | 0–6 | None |
Bank Transfer | £10 | 2–6 | None |
Trustly | £10 | 0–4 | None |
PayPal | £10 | 0–2 | None |
AstroPay | £10 | 3 | None |
MuchBetter | £10 | 0–2 | None |
Skrill | £10 | 0–2 | None |
To assist you, here are the steps on how to make a withdrawal:
If you don’t get the money, contact Casiplay. Check your account and that you’ve sent everything. Up-to-date personal information can prevent you from having to wait longer.
Casiplay gets a 3.7 out of 5 for its withdrawal process. There’s room for improvement, though. My PayPal cashout was quick, but the bank transfer took almost a week. The £7,000 monthly withdrawal limit doesn’t apply to UK players, but it could be an issue for others. A faster withdrawal time for certain options would make the service more efficient.
Casiplay offers customer support via email or the website contact form. If you have complaints or problems, send an email to [email protected]. You can also use the website contact form to ask Casiplay questions. Players can also use the document uploader via the contact form. The site has a FAQ section with answers to common questions. There is no live chat, telephone support, or social media channels. However, the support team is available 24/7.
Contact methods and response times:
Contact Method | Availability | Average Response Time |
---|---|---|
Email ([email protected]) | Yes | Within 24 hours |
Contact Form | Yes | Within 24 hours |
Live Chat | No | N/A |
Phone Support | No | N/A |
Social Media Support | No | N/A |
As a user, I found Casiplay’s customer services are responsive but could have more options like live chat and phone support. I rate their customer care system 3.5 out of 5. The Casiplay support team is available 24/7, but there are not enough ways to get in touch. I found it easy to upload documents through the contact form. Casiplay could offer more ways to reach them.
If you’re looking for a great selection of slot and live dealer games from big-name developers, Casiplay Casino is a good choice. The large game library and accessible mobile site are its biggest strengths. Casiplay Casino is good for players who like generous welcome bonuses, even though there are high wagering requirements. PayPal and other payment methods are quick for withdrawals, but the method chosen can take longer. There are a few issues, though. No mobile app, confusing game categories and limited customer support could put off users.
Key Features to Consider:
If you haven’t received your bonus, check if you’ve met the terms. Some bonuses have a minimum deposit amount or specific timing requirements. Others are only credited after the promotional period ends. Check the terms in the email carefully. If you’re still unsure why your bonus hasn’t been added, contact the Casiplay support team. Some bonuses can’t be added if you have a pending cashout request.
A bonus may be added to your Casiplay account automatically if there’s an active promotion when you make a deposit. Sometimes, it’s credited by your Personal Account Manager as a personalised offer or a token of appreciation for your loyalty to Casiplay online casino. Avoid playing with the deposited amount and bonus funds if you’d prefer not to receive this bonus. Instead, contact Casiplay’s support team immediately to request its removal. Bonuses are applied based on specific offers and loyalty acknowledgements, so it’s always helpful to check any active promotions or speak with a support representative for clarification.
Your account activity is closely monitored by your account manager, and this determines if you qualify for a bonus at any given time. If you want a bonus with your deposit, check with the support team first. They can tell you if you can get a bonus and what it is. This way, you’ll know what you’re getting.
Each game has a help section with details on its rules and mechanics. This makes it easier to understand each game. To find help or information about any game on the Casiplay website, press the Help button (?). This button provides you with all the instructions you need, explaining how to play and giving you an idea of prize amounts and odds. The Help menu tells you what to expect.
Update your Casiplay login and password by signing in with your current details. Once logged in, go to ‘My Account’. From there, find the ‘Change Username’ or ‘Change Password’ links. Click them and enter the new details. Press ‘Change’ to confirm. This lets you update your login details easily. Remember these updates for future logins. Choose secure, memorable details to keep your account information accessible and protected.
If you think there’s a mistake in your Casiplay game results, check the game history in your account. This will let you check the details of the game you played. If the problem still happens, take a screenshot or note the game number and send it to Casiplay’s Contact form. Tell them what happened and when. A manager will then get in touch with you.
Show documents that prove your income or source of funds for Casiplay. Documents like payslips, bank statements or savings accounts are often accepted. You may also present director remuneration, dividends, pension details, or evidence of property sale with a solicitor’s letter and bank statement. Other acceptable documents include proof of entitlement to funds, tax returns, P60s or P45s, or trading income records. Lastly, inheritance income can be verified with a solicitor’s letter and bank statement.
Isabella M.
United Kingdom
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