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Lucky VIP Casino is a visually appealing site with a sleek design and easy navigation. The game selection is rich, featuring slots, table games, and more. There are also some unique features and bonuses that might catch your interest, but not much. However, there are a few aspects that players should be aware of before diving in. In this review, we’ll explore the variety of games, the efficiency of customer support, the available payment methods, and more. Stay tuned to get a comprehensive overview of what Lucky VIP Casino has to offer and decide if it’s the right fit for you.
Lucky VIP Casino started in 2016 and is run by Rank Interactive. It aims to provide a premium gambling space, boasting over 700 games. Unlike other Rank Interactive casinos, Lucky VIP has a distinct look and feel, making it stick out in the crowded online gambling market. Lucky VIP Casino prides itself on being the top cashback casino in the country. It appeals to various players ‘ tastes with a mix of slots and live casino games.
A key feature of Lucky VIP Casino is its unique user interface. It’s designed to be easy to use, making it simple for players to find their way around. Besides the different look, the features align closely with other Rank Interactive sites, including both the positive aspects and the areas needing improvement. Special services and exclusive offers are available, adding an extra layer of service for players. Since its launch, Lucky VIP Casino has regularly updated its game library and improved its user interface, aiming to keep players satisfied.
Company information:
Parent Company Name | Rank Interactive |
---|---|
Website | https://www.luckyvip.com/ |
Head Office | Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA |
CEO | John O’Reilly |
Company size/Employees | 5,001-10,000 employees |
Lucky VIP Casino starts off strong with its sleek blue and gold colour scheme, giving it a luxurious feel right from the homepage. The first thing you’ll notice is a scrollable banner showcasing various bonuses. Below that, you see previews of different game types, making it easy to spot your favourite categories right away. Further down, there’s an “About Us” section and a brief FAQ, showing the casino’s pride in its offerings.
The top menu features quick links to Live Casino, Slots, Jackpots, and Promos. These links are handy for quick navigation. However, once you go to the “All Games” section, navigation gets a bit tricky. Only Table Games, Scratch, and Arcade appear as subcategories in the menu, even though other categories are still visible at the top. This setup can be convoluted and might take a moment to get used to.
The bottom menu provides additional quick links, making it easy to find important sections like customer support and terms of service. Overall, the layout is user-friendly, but these small navigation quirks could be improved.
Aspect | Evaluation |
---|---|
Ease of navigation | Mostly easy, but some menu elements are confusing. |
Mobile games availability | Games are available on mobile and run with no lag. |
Game filters | No provider filter, which limits search options. |
Search function | The search bar works well for finding games by name. |
Loading speed | Fast loading times for games and pages. |
UX and UI rating | UX and UI are well-designed. |
Lucky VIP offers a big selection with over 700 games, including slots, table games, and live casino options, and you can clearly see how much they offer. Clicking the ‘i’ icon on any game thumbnail reveals detailed info like bet range, max payout, RTP, and sometimes the provider. Once in a specific section, just scroll down to see the tips on how to play this game type, the most popular titles and even some FAQ bits related to the game category in question.
Lucky VIP Casino offers some helpful tools to make finding your favourite games easier. The search bar, prominently located at the top of the page, allows you to look up games by name quickly. This is particularly useful when you know exactly what you’re looking for and want to skip browsing through categories.
When it comes to filtering options, the site falls a bit short. While you can see detailed game information —the lack of a provider filter means you can’t sort games based on their developers. This limitation might be a downside for players who prefer games from specific providers. The ability to star games as favourites is a handy feature. By marking a game as a favourite, you can easily access it later without having to search for it again.
Lucky VIP Casino provides a good online gambling environment with a distinct look and a wide range of games. The user interface is mostly user-friendly, though navigation could be better in some areas. From my personal interaction with the site, I would rate it a 3,5 out of 5. The casino offers a good experience overall but could use some tweaks to make it even better.
Lucky VIP Casino operates under strict regulations to certify player safety and reliability. It holds a UK Gambling Commission (UKGC) license under account number 57924, which covers remote bingo, remote casino, remote gambling software, and both remote real and virtual event betting for customers in Great Britain. For players outside Great Britain, the casino is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Security aspect information:
SSL encryption | 128-bit |
---|---|
Deposit Limits | Yes |
Activity Limitations | Yes |
Self Exclusion | Yes |
Protection of Minors | Yes |
Problem Gambling Organisations | BeGambleAware, GamCare, Gamblers Anonymous, the National Problem Gambling Clinic, and Gambling Therapy |
IT-Security | E1 |
Firewall | Yes |
Anti Money Laundering | Source of funds and identity verification |
Lucky VIP Casino strongly emphasises player safety, offering several tools and features to promote responsible gambling. Players can access a side menu divided into Tools and Support sections by clicking on the Safer Gambling button at the bottom of the casino page.
In the Tools section, players can set Net Deposit Limits to control how much they can deposit over a certain period. This feature helps manage spending effectively. Reality Check is another useful tool that sends regular reminders about the time spent playing, helping players stay aware of their gaming habits. The Take a Break option allows players to suspend their accounts temporarily, while the Self Exclusion feature offers a longer-term break from gambling activities.
The Support section provides links to various resources and organisations that assist with gambling-related issues, such as BeGambleAware, GamCare, Gamblers Anonymous, the National Problem Gambling Clinic, and Gambling Therapy. The casino also suggests using GAMSTOP, a service that blocks access to gambling websites, giving players additional control over their gambling habits.
Player Protection is a significant part of Lucky VIP Casino’s commitment to safe gambling. This system monitors gaming behaviour for any drastic changes. If flagged, the player’s account might be restricted from viewing promotions until their play stabilises. This approach helps to make sure that players gamble responsibly and safely.
Lucky VIP Casino takes cybersecurity seriously to protect its players’ data and provide a secure gamble. The site uses SSL encryption to safeguard personal and financial information, preventing unauthorised access during transactions. With this, all data exchanged between the player and the casino is encrypted and secure.
Lucky VIP Casino shows a strong commitment to player safety and responsible gambling through its comprehensive licensing and a range of safety features. The various tools and support options help players manage their gambling habits effectively. The Player Protection system adds an extra layer of security by monitoring gaming behaviour. These measures make Lucky VIP a reliable and secure choice for online gambling. I would rate the casino a 4 out of 5, reflecting its strong focus on safety and player protection while acknowledging there is always room for minor improvements.
Players must read the Terms and Conditions (T&Cs) before participating in any online casino activities. These rules outline the legal agreements between the casino and its users, detailing the operational policies and procedures. Here’s a condensed overview of the pivotal points from Lucky VIP’s T&Cs, covering age requirements, banking, bonuses, and other crucial aspects:
Registering and verifying your profile at Lucky VIP Casino is simple, and I recently completed it. Here’s a detailed step-by-step guide to help you get started:
Begin by visiting the registration page on the Lucky VIP Casino website and click on the yellow ‘Join’ button.
Fill in your personal details, including your full name, date of birth, and gender. Make sure the information is accurate.
Choose a unique username and a strong password. For better security, use a mix of letters, numbers, and symbols.
Enter your email address and mobile number. These will be used for account verification and communication.
Input your residential address, including street, city, and postal code. This helps verify your identity and location.
Read the terms and conditions carefully. Once you understand them, accept to proceed with your registration.
Click the submit button to complete your registration. You should receive a confirmation email shortly after.
After completing the registration process, here are a few tips that will help you get started easily.
Lucky VIP Casino provides a modest selection of bonuses to spice up the player experience. From welcome offers to daily rewards, these bonuses provide extra value, but it’s important to understand the details and requirements involved. Players can expect a mix of generous bonuses and some challenging requirements, which may come as an unpleasant surprise.
For new players, Lucky VIP Casino provides a welcome offer with the First Deposit Bonus. By signing up and depositing at least £20, players can receive a £30 bonus. This bonus can be used on slots, live casino, or table games. The process to claim it is simple: after joining, just select the offer in the cashier when making your first deposit.
There are a few conditions to note. This bonus is not available if your first deposit is made using PayPal. Additionally, the £30 bonus comes with a 30x wagering requirement. This means you need to wager the bonus amount thirty times before any winnings can be withdrawn.
The Fortune Wheel is another popular feature at Lucky VIP Casino. Every day, players can log in and claim a spin on the wheel through the “My Account” section. This feature does not require a deposit. Prizes range from free spins to bonuses on live games, though it’s possible to land on a ‘Try Tomorrow’ result, meaning no prize for the day.
Free spins won through the Fortune Wheel can be used on games like Big Bass Bonanza and Gonzo’s Quest Megaways. However, these free spins come with a high wagering requirement of 50x, which can make it challenging to withdraw winnings.
Lucky VIP Casino currently doesn’t offer a dedicated no-deposit bonus. Players looking for no-deposit opportunities might find the Fortune Wheel an attractive alternative, as it offers a chance to win free spins and other bonuses without making a deposit.
The casino also provides time-limited exclusive deals and special promotions, often sent via email. These offers can provide additional bonuses and rewards, giving players more chances to increase their winnings and enjoy extended playtime.
The VIP Casino presents a series of appealing deals, starting strong with a welcome bonus for newcomers and several time-sensitive promotions. Yet, the appeal is gone for regular players due to the steep wagering requirements, often leading to high withdrawal thresholds that can dampen the positives. Moreover, to truly appeal to its loyal base, the casino could greatly benefit from introducing more consistent, permanent rewards that keep the regulars involved continuously so that they feel valued beyond the initial flurry of bonuses. By refining its strategy to focus on sustaining player interest through more accessible and rewarding long-term benefits, the casino would likely retain a more dedicated following. Overall, the casino’s bonus offerings earn a 2,5 out of 5, showing promise but needing adjustments to serve its userbase better.
Lucky VIP Casino has a loyalty program aimed at rewarding regular players. This program offers various benefits based on how much you play and your accumulated points. Here’s a detailed look at how the loyalty program works, what it offers, and the terms you need to know.
Players earn loyalty points by placing real money bets on their favourite slots and games. Points are credited to your account after midnight the following day. To qualify, you must be a real money member, which means making at least one deposit and one real money bet on any game. The process of earning points is easy and lets you accumulate rewards as you play.
You can convert loyalty points into bonuses or prizes once you have loyalty points. Each point is worth £0.001, but this value can change depending on your account status and ongoing promotions. The minimum number of points you can exchange is 1,000, which equals £1. To convert your points, go to the “My Account” section, select “Convert Loyalty Points,” and enter the amount you wish to convert. The bonus amount will then be added to your balance.
Converted loyalty points come with a 10x wagering requirement. This means you need to wager the bonus amount ten times before you can withdraw any winnings. Not all games contribute equally to these requirements, with Progressive/Jackpot Slots and Roulette typically excluded.
The loyalty program at Lucky VIP Casino likely has different levels, although specific details about these tiers and their benefits were not provided. Generally, higher tiers offer exclusive personal rewards, such as better point conversion rates, exclusive bonuses, faster withdrawals, and personalised support. Regular players can expect to receive more valuable rewards as they climb the loyalty ladder.
In addition to the regular benefits, loyal players might get special perks like entry into exclusive competitions or tournaments, unique promotional offers, and other rewards advertised on the site. Keeping an eye on promotional emails and updates on the site will help you stay informed about these special rewards.
Lucky VIP Casino’s loyalty program offers a good range of benefits for regular players. It’s easy to earn points, and there are various ways to use them. However, the 10x wagering requirement on converted points can be quite disappointing. From my perspective, the loyalty program adds value for consistent players, but the high wagering conditions are a notable drawback. In my opinion, the loyalty program deserves a 2,5 out of 5, considering its perks and the presence of wagering requirements.
Lucky VIP Casino has a great selection of over 1,000+ games that will delight various types of players. The game lobby includes slots, jackpots, table games, scratch and arcade games, and live casino options. The game selection includes popular titles from well-known providers like NetEnt Inspired and Pragmatic for slotsas well as Realistic and Evolution Gaming for live game titles.
Game availability information:
Game Type | Quantity | Most Popular Game |
---|---|---|
Slots | 1,000+ | Starburst |
Table Games | 40+ | 10p Roulette |
Jackpots | 200+ | Irish Riches Megaways Jackpot King |
Scratchers & Arcade | 30+ | Fishin Frenzy Scratchcard |
Live Games | 80+ | Crazy Time |
Despite their massive library, the navigation can feel awkward. Only certain categories are readily available after accessing the “All Games” list, which includes table games and scratchers, while Slots, Live Casino and Jackpots are always visible at the top. This setup can be confusing and may require some adjustment. The main game category pages are then divided into subsections, allowing for better flexibility. Also, nearly all table games are shown in their own section; the search bar reveals way more, but ideally, one shouldn’t be reliant on it.
One notable drawback is the lack of a provider filter, which means players cannot sort games by their developers. The only sorting options available for slots (and all games section) are alphabetical and reverse alphabetical order. This limitation makes it harder to explore new games from favourite providers. The search bar is a useful tool, allowing players to quickly find games by name. This feature helps mitigate some of the navigation issues, but it doesn’t fully compensate for the lack of advanced filtering options.
On a more positive side, by hovering over a game thumbnail and clicking the ‘i’ icon, players can view detailed information such as bet range, max payout, RTP, and a brief description of the theme and game’s features. This feature helps players understand more about each game before deciding if they want to play it. Additionally, players can ‘star’ games to mark them as favourites, making it easier to find them later.
Games load quickly, so there are minimal wait times, which boosts the overall gaming session. However, the lack of demo mode and limited sorting options might be a downside for those who like exploring various games without committing real money right away.
Please refer to the following sections for detailed descriptions of each game type and what they offer.
Lucky VIP Casino packs a hefty lineup with over 1,000 slot games, each one sourced from well-regarded developers. The selection is broad, so you’re not just spinning the reels; you’re exploring different worlds and themes with each game. As a player, you’ll appreciate this curated variety that feels customised on purpose, rather than random.
Here are some of the most popular slots at Lucky VIP Casino, along with their developers and RTP (Return to Player) rates:
Slot Game | Provider | RTP |
---|---|---|
Eye of Horus | Merkur | 96.31% |
Starburst | NetEnt | 96.10% |
Mermaids Millions | Microgaming | 95.56% |
Fluffy Favourites | Eyecon | 95.388% |
Cleopatra | IGT | 95.13% |
Gold Cash Freespins | Inspired Gaming | 95.00% |
Big Bass Splash | Pragmatic Play | 94.60% |
Golden Winner | Inspired Gaming | 94.50% |
Wild Blood II | Play’n GO | 94.14% |
Gold Blitz | Fortune Factory | 94.00% |
Lucky VIP Casino boasts a robust lineup of over 200 jackpot games, spanning both fixed and progressive payouts. This selection is a treasure trove for those who dig deeper than the average slot machine. This variety isn’t just about numbers; it delves into a plenty of themes that pander specifically to jackpot fans.
Below, you can find the most prominent jackpot titles available at Lucky VIP Casino:
Slot Game | Provider | RTP |
---|---|---|
Arcade Bomb | Red Tiger | 96.15% |
Irish Riches Megaways Jackpot King | Blueprint Gaming | 95.93% |
Temple of Iris | Eyecon | 95.00% |
White Wizard | Eyecon | 94.94% |
Rainbow Jackpots | Red Tiger | 93.70% |
9 Blazing Diamonds Wowpot | Microgaming | 93.30% |
Fluffy Favourites Mega Jackpot | Eyecon | 93.00% |
Stampede | Eyecon | 90.22% |
Sugar Train | Eyecon | 90.08% |
Piggy Payout | Eyecon | 90.00% |
At Lucky VIP Casino, you’ll find a lineup of table games that keep to the classics—think roulette, blackjack, and poker. However, while the main display shows only six table games, the actual selection is much broader, with over 40 different games available. To reveal the full spread, players should use the casino’s search function—this tip can help you find some hidden gems that aren’t initially showcased.
In the table below, you can see all the current table game offerings at the casino:
Table Game | Provider | RTP |
---|---|---|
Atlantic City Blackjack | Switch Studios | 99.65% |
Blackjack 5 Hands | Realistic Games | 99.59% |
Vinnie Jones Blackjack | Real Dealer Studios | 99.51% |
Blackjack | Realistic Games | 99.50% |
Game King Video Poker | IGT | 98.91% |
European Roulette | Realistic Games | 97.30% |
European Roulette Platinum | GVG | 97.30% |
10p Roulette | Inspired Gaming | 97.30% |
Age of the Gods Jackpot Roulette | Playtech | 95.73% |
Sweet 16 Blackjack | HITSqwad | 95.18% |
Lucky VIP Casino includes a collection of scratch and arcade games. With over 30 titles, this section offers a mix of scratch cards, keno, and video bingo games. The selection provides a quick and fun break from the more traditional casino games like slots and table games.
Check out some of the best scratch and arcade game titles:
Game | Provider | RTP |
---|---|---|
The Golden Grand Scratcher | Design Works Gaming | 95.60% |
Money Matrix | Realistic Games | 95.21% |
JaXpot 7s Scratcher | Design Works Gaming | 95.20% |
Bugs Party | Play’n GO | 94.24% |
Lightning Box Keno | Lightning Box | 94.00% |
Flying Pigs | Play’n GO | 93.73% |
Nerves of Steal | G.Games | 92.00% |
ted Big Money Scratchcard | Blueprint Gaming | 89.00% |
King Kong Cash Scratch | Blueprint Gaming | 86.50% |
Fishin Frenzy Scratchcard | Blueprint Gaming | 80.00% |
At Lucky VIP Casino, you can taste the authentic vibes of over 80 live games that capture the essence of a traditional casino setting. From the comfort of your screen, interact with professional dealers and fellow players in real time. The games on offer cover a range of classics, including roulette, baccarat, and poker, alongside fun game shows.
Below are just some of the top live games at Lucky VIP Casino:
Live Game | Provider | RTP |
---|---|---|
Lightning Blackjack | Evolution Gaming | 99.56% |
Video Poker | Evolution Gaming | 99.54% |
Craps Live | Evolution Gaming | 99.17% |
Fortune 6 Baccarat | Evolution Gaming | 98.76% |
Lightning Roulette | Evolution Gaming | 97.30% |
Dead or Alive Saloon | Evolution Gaming | 97.02% |
Caribbean Stud Poker | Evolution Gaming | 96.00% |
Blackjack Party | Evolution Gaming | 96.00% |
Crazy Time | Evolution Gaming | 95.50% |
7’s on Fire | Scientific Games | 95.10% |
Lucky VIP Casino surprises with a giant lineup of over 1,000 games, ranging from high-energy slots and jackpots to classic table games, plus some fun scratch and arcade options. The games fire up quickly thanks to reputable developers behind them. Yet, while it’s a breeze to jump into the main categories, digging for your favourite game can feel like a bit of a chore due to the lack of a filter for sorting by game provider and sparse sorting features. So, while the quality and variety of the games are solid, the site’s navigation could use some fine-tuning. Adding more detailed filters would greatly improve the ease of use. I’d give Lucky VIP Casino a 4 out of 5 for its game variety and interface—there’s a lot to like, but browsing through it could be less of a hassle.
Lucky VIP Casino works well on smartphones and tablets, making it easy to play games on the go. The mobile site mirrors the desktop version closely, so switching between devices is simple and intuitive. There is also an Android app available so that players can access all features hassle-free.
The mobile version of Lucky VIP Casino is easy to use, with a design that feels very much like an app. The layout matches the desktop site, so you won’t feel lost when switching between the two. Using the site on a mobile device is simple, with categories clearly marked and easy to tap.
Casino app information:
Android Casino App | https://play.google.com/store/apps/details?id=com.rankinteractive.luckyvip&gl=GB |
---|---|
Android App Installs | 500+ |
Provider | Rank Group |
Last Update | 12 September, 2023 |
Compatibility | Android 7.0 or later |
Language | English |
During my time using Lucky VIP Casino’s mobile site, I found that the slots and live blackjack table loaded quickly, often in under 10 seconds, closely aligning with its desktop version in terms of features and ease of use. The Android app is efficient, and the mobile browser version also performs exceptionally well with snappy gameplay and quick load times. However, the game tile sub-categories appeared a bit small on the mobile screen, affecting the size and clarity of the images, which could be clearer and easier to select. Despite this, these issues are minor and do not significantly detract from the overall positive qualities. Based on all this, I would rate the mobile accessibility and app performance a 3,5 out of 5, with the overall performance being strong but with a few areas that could use improvement.
Lucky VIP Casino provides several easy and convenient ways to deposit funds. These methods include Visa, Mastercard, PayPal, Paysafecard, and Apple Pay. One advantage here is that there are no fees for deposits, and the transactions are processed instantly, so your funds are available right away. The minimum deposit is at £10 for all methods which is a standard, so no negative surprises here.
Deposit method overview:
Payment Method | Minimum Deposit | Commission Fees | Speed of Deposit Processing |
---|---|---|---|
Visa | £10 | No Fees | Instant |
MasterCard | £10 | No Fees | Instant |
PayPal | £10 | No Fees | Instant |
Paysafecard | £10 | No Fees | Instant |
Apple Pay | £10 | No Fees | Instant |
To add funds to your Lucky VIP Casino account, follow these steps:
Lucky VIP Casino’s deposit methods are practical and efficient. With Visa, Mastercard, PayPal, Paysafecard, and Apple Pay, players have multiple reliable options for adding funds to their accounts. The lack of fees and instant processing are significant benefits. However, introducing more e-wallets options would add to the overall service. All in all, I give the deposit methods at Lucky VIP Casino a 4 out of 5. While the system is solid, there is potential for improvement in broadening the payment options available.
Following up on the deposit methods, let’s go over the withdrawal options at Lucky VIP Casino. They offer the same ways to cash out your winnings they offer for depositing, aside from Paysafecard. The minimum withdrawal amount is £10, and there are no fees imposed by the casino, but this of course doesn’t extend to banks.
Cashout method overview:
Withdrawal Method | Minimum Withdrawal | Commission Fees | Processing Speed |
---|---|---|---|
Visa | £10 | No Fees | 1-3 working days |
Mastercard | £10 | No Fees | 1-3 working days |
PayPal | £10 | No Fees | Within 15 minutes |
Apple Pay | £10 | No Fees | Within 15 minutes |
To withdraw your funds from Lucky VIP Casino, follow these steps:
If you face delays or issues with your withdrawal, consider these steps:
Most withdrawals are processed instantly, and funds usually appear in your account within 15 minutes if your bank or PayPal is enabled with Fast Withdrawals. For Visa and Mastercard transactions that are not enabled with Fast Withdrawals, the processing time is 1-3 working days. To get your withdrawals processed quickly, it’s best to use the same payment method you used for deposits. If you have multiple payment methods registered, the casino will process withdrawals using the method with the highest exposure.
Lucky VIP Casino provides reliable and convenient withdrawal methods with no fees and quick processing times. However, adding more e-wallet options would be a good improvement. From my personal perspective, the withdrawal process at Lucky VIP Casino is quite efficient, though I ran into a slight delay with a Visa withdrawal, which took the full 3 days. Overall, I would rate the withdrawal methods a 4 out of 5, noting that there is room for improvement in expanding the withdrawal options.
Lucky VIP Casino has multiple ways for players to get help whenever needed. Support is available via live chat, phone, and email. They provide 24/7 support, and even unregistered users can use the chat option to get assistance. Unfortunately, there’s no support through messenger apps at this time.
Support method availability:
Contact Method | Availability | Average Response Time |
---|---|---|
Live Chat | 24/7 | Within minutes |
24/7 | Within 24 hours | |
Phone | 8 am – 8 pm | Within minutes |
FAQ Section | Always accessible | Immediate (limited info) |
The live chat feature is very convenient. You can find it by clicking the speech bubble icon at the bottom right-hand corner of the screen. This service is available 24/7, and I found the response time to be quite fast. When I asked about deposit fees, the support agent replied within a minute and provided clear, helpful information. The chat feature is accessible even if you haven’t registered an account, which is great for prospective players with questions.
If you prefer email, you can reach out anytime, and the team usually responds within 24 hours. The contact form on the website works similarly, with a response time of about a day. These methods are useful if your query isn’t urgent and you don’t mind waiting a bit longer for a response.
For those who like direct communication, phone support is available around the clock as well. Calling the toll-free number 0800 901 2512 connects you quickly to a support representative who can assist with more complex issues or urgent queries.
Please note that there’s a FAQ section, but it covers only a few general topics. Instead, the casino has opted to add smaller FAQ sections across various pages, each created to match the specific content of that page and answer the questions users might have about it. While this approach is unique, it can be inconvenient as it may require going through multiple pages to find specific information.
To reach the Lucky VIP Casino support team, follow these steps:
Lucky VIP Casino offers solid customer support, available 24/7 through various channels. When I tested their live chat, the response was quick and helpful, earning a solid 3,5 out of 5 from me for their efforts. However, their FAQ section doesn’t hit the same mark. Despite having additional information spread across the site, it’s frustrating not to find all answers in one centralised spot. This setup can be a bit of a hassle if you’re trying to get quick answers without bouncing around different pages. Overall, while the support team does a great job at handling queries, the FAQs could use some reorganisation to streamline the help process for players.
Lucky VIP Casino needs you to verify your account to comply with legal regulations and guarantee everyone’s safety. This process, called KYC (Know Your Customer), involves proving your age, identity, and address before you can fully use your account or withdraw money.
To verify your account, you’ll need to provide:
Here’s a simple breakdown of the steps you need to follow:
Lucky VIP Casino has received mixed feedback on TrustPilot, with a rating of 2.8 out of 5 based on 194 reviews. Despite their efforts to reply to all negative reviews within 24 hours, the casino has a lot of room for improvement, especially in customer service and site reliability.
Many players are frustrated with the lengthy verification process, with some waiting up to a week. Complaints about customer service are frequent, with players often receiving generic advice like clearing cookies or switching browsers instead of real solutions. Issues with account access and problems during live games are also common, leading to a lot of dissatisfaction.
On the other hand, some users praise the game selection and the quick processing of withdrawals. There are mentions of positive interactions with certain customer service agents who managed to resolve issues effectively. These players appreciate the game returns and find the gameplay entertaining.
However, many negative reviews point out site reliability issues, with frequent crashes and non-functioning games. Complaints about the casino’s promotions and bonuses cite high wagering requirements and unfulfilled promises like vouchers or cashback.
Lucky VIP Casino has a decent game selection and fast withdrawal times, but these positives are overshadowed by significant issues with customer service and site stability. Lucky VIP Casino is 2.5 out of 5. While it has potential, the negative aspects currently outweigh the positives. If you try your luck here, be prepared for potential hurdles with customer service and site performance.
Lucky VIP Casino is a mixed bag for me. The site design is appealing and easy to navigate, making it a pleasant place to play. The game selection is solid, with plenty of slots and table games to choose from. I liked how you can click on the ‘i’ icon when hovering over a game thumbnail to get detailed info about it. This feature is quite handy. However, the lack of a provider filter is a bit annoying, even though there are some sorting options for slots.
The customer support at Lucky VIP is a definite plus. They are available 24/7 through live chat, email, and phone, and my interactions with them were positive. However, the main FAQ section is rather limited and could use more detailed information to help players find answers on their own. Other FAQ segments are scattered across the website which doesn’t add to the convenience at all.
One area where Lucky VIP slightly falls short is payment options. They only have a few methods available, like Visa, Mastercard, PayPal, and Apple Pay. While these are convenient, more e-wallet options would be a big improvement. On the bright side, deposits and withdrawals are processed quickly, with most transactions being instant and no fees from the casino.
Promotions at Lucky VIP are another downside. The welcome bonus is nice, but the number of promotions for existing players is limited, and the wagering requirements on some are quite high. This is a drawback for players who like regular bonuses with more manageable playthrough requirements.
Lucky VIP Casino is similar to other Rank Group casinos in terms of its solid game selection and customer support, but it could use some improvements, especially in payment options and promotions. I would rate Lucky VIP Casino a 3.5 out of 5. If you’re looking for a well-designed site with good customer support and a decent selection of games, give it a try. Just be prepared for some limitations, and remember, not everything that glitters is VIP gold.
Support
Yes, you can easily keep track of your wagering progress. Just go to the My Account section and click on My History, then Promo History. Here, you’ll see all your active bonuses and how much wagering you have left to do. It’s easy and helps you stay on top of your game requirements.
If you forget your password, resetting it is simple. On the login page, click on the ‘Forgot Password’ link. You’ll need to enter your registered email address, and a password reset link will be sent to you. Follow the instructions in the email to create a new password.
No, due to UKGC regulations, you can’t use a credit card to deposit funds at Lucky VIP Casino. You’ll need to use other payment methods, like debit cards or e-wallets, to add money to your account.
If you run into technical problems like losing your Wi-Fi connection or if your computer freezes, don’t worry. Your game progress is saved, and your credit balance will be updated with the outcome of your bet once you reconnect. This is a safeguard so you won’t lose any potential winnings due to these interruptions.
Yes, the games at Lucky VIP Casino are secure. They use a Random Number Generator (RNG) to guarantee that all game outcomes are fair and random. This technology is standard in the industry and guarantees that every game is played on a level field.
Nina S.
United Kingdom
Helen Harris
United Kingdom
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