Lord Ping

Casino History and Current Standing

Lord Ping, a relatively new player in the online gambling market, was launched in 2020 by Skill on Net Ltd. It’s positioned itself as an emerging favourite among British online casino users by providing a simple yet reliable service model that focuses on meeting the basic needs of casino players. This approach is especially visible in their consistent offering of deposit matches and promotional spins, which are attractive to both new and regular players.

What sets Lord Ping apart from other UK casinos is its user-friendly interface and a theme that combines a clean, modern look with easy navigation. The casino offers a decent range of games and a loyalty program that rewards regular play, which is critical for maintaining player interest over time.

The table below provides key information about Lord Ping Casino’s parent company:

First Impression Facts

The full black theme and simple interface are immediately noticeable when you first enter Lord Ping Casino’s website. Some might find the design a bit outdated, yet its simplicity allows the site to load quickly, which is a significant advantage for users eager to start playing without delay. The presence of a penguin mascot adds a quirky touch, guiding users through online casino bonuses and general information, which helps personalise and soften the otherwise stark aesthetics.

The games are organised into three main sections: Slots, Live Games, and Casino Games (Table Games). Navigation is intuitive, with access points clearly visible both in the middle of the screen and through a collapsible sidebar. This setup makes it easy to switch between game types without unnecessary clicks or confusion.

However, the game filtering options are limited. The provider filter, crucial for those who prefer games from specific developers, is only available under the Online Slots section. There, games can also be filtered by theme. The search function works well for direct queries, allowing users to find games by name quickly.

Here’s a table summarising the usability aspects of Lord Ping Casino:

Scrolling further down the page, players find useful snippets like a beginner’s guide to casino gaming, which is a thoughtful addition for new users. Clicking on a game’s name opens a window with detailed information, including minimum and maximum bets, reels and paylines, volatility, themes, features, RTP, and a general user rating. This section expands to include descriptions, playing tips, and FAQs for popular games—highly beneficial for making informed gameplay decisions.

Lord Ping also maintains an active blog that offers more than just casino news; it includes industry updates, game tips, and highlights, enriching the user’s understanding of gaming strategies and trends.

Lord Ping Casino’s usability scores a solid 4.5 out of 5. The site’s design and interface make it approachable and easy to use, though improvements in game filtering and a visual update could improve it further. The detailed game information and helpful blog significantly compensate for the interface shortcomings, providing casino players with a resourceful and simplistic environment.

Licensing and Regulations

Lord Ping is backed by a comprehensive licensing framework that underscores its commitment to security and ethical gaming practices. It operates under the Gambling Commission of Great Britain, holding a license with the account number 39326, which includes permissions for Remote Bingo, Casino, and Gambling Software operations. This license is a testament to the casino’s adherence to the stringent regulations set forth in the Gambling Act of 2005 and 2014, providing a legal and secure environment for its players.

General security information:

Security at Lord Ping goes beyond basic licensing. The casino employs 128-bit SSL data encryption technology to protect all transactions and personal data, guaranteeing that player information remains confidential and secure from any third-party interference. This IT security level is crucial in creating a trusted online space where players can feel safe about their personal and financial information.

The casino takes a proactive stance on responsible gaming, featuring robust tools to help players manage their gambling habits effectively. The introduction of SafeMate, a detailed tracking and management tool under the ‘Responsible Gaming’ section, marks a significant improvement in how players can monitor and control their gambling behaviour. SafeMate provides insights into money spent, winnings, losses, and gaming time over various periods, along with personalised alerts and health checks comparing players’ habits to others.

Their commitment to player safety is reinforced through several other initiatives. It encourages using filtering programs such as Cyber Patrol, GamBlock, and Net Nanny to prevent underage gaming. Furthermore, the casino’s policy includes clear warnings and actions against any under-18 players attempting to use the casino’s services.

The casino’s efforts in promoting responsible gaming extend to offering self-assessment tests and the ability to set exposure limits to advertising and use gambling blocks on debit cards, allowing more control over gambling activities.

Lord Ping earns a strong 4.5 out of 5 for its security and responsible gaming features. The casino provides an environment that respects and actively supports safe and controlled gambling. This holistic approach to player safety makes Lord Ping Casino a reliable choice for conscientious users.

Terms and Conditions

Before you get started at Lord Ping, it’s smart to familiarise yourself with its Terms and Conditions. This helps you understand what’s expected from both you as the player and the casino itself. Here’s a focused look at the most crucial points you should be aware of:

1. Age Requirement: You must be at least 18 years old to play at Lord Ping, aligning with UK legal standards to protect minors.
2. Payment Methods: The casino accepts various forms of payment, but it’s important to verify if your method is eligible for bonus activations.
3. Bonus Terms: Bonuses have specific wagering requirements and expiry dates. Not all games contribute equally to the wagering requirements.
4. Withdrawal Limits: There are daily, weekly, and monthly withdrawal limits. High winnings might be segmented into multiple transactions.
5. Account Verification: To withdraw funds, your account must be verified. This process requires documentation to confirm identity and address.
6. Inactive Accounts: Accounts not accessed for 12 months are deemed inactive and may be subject to a monthly administrative fee.
7. Game Malfunctions: If a game malfunctions, all pays and plays are voided, and bets are returned to the player.
8. Dispute Resolution: In case of disputes, Lord Ping Casino’s decision is final unless a regulatory authority prompts further review.
9. Country Restrictions: Some bonuses and games may not be available in all countries due to licensing restrictions.
10. Responsible Gaming Tools: Tools like deposit limits and self-exclusion are available to help you manage your gaming activities responsibly.

Registering and Confirming your Account

Registering at an online casino can seem daunting, but it’s quite simple if you know the steps. Recently, I went through the process at Lord Ping, and here’s a detailed guide based on it:

1. Start Registration: Click on the red ‘Join’ button in the top-right corner of the page.
2. Provide Personal Details: Fill in your name, date of birth, and email address. You’ll also need to create a username and a secure password.
3. Verify Contact Information: Confirm your email address and mobile number through a verification link and send a code to your mobile. This step is crucial for account security and future communications.
4. Enter Your Address: Type in your current address details. This information must be accurate for your account verification and future banking transactions.
5. Set Your Deposit Limits: While optional, setting deposit limits right from the start can help you manage your budget effectively.
6. Accept Terms and Conditions: Read and agree to the casino’s terms and conditions. It’s important to understand these fully to avoid any misunderstandings later.
7. Complete Registration: Submit your registration form. You will receive an on-screen confirmation and an email acknowledgement.

After registering, it’s beneficial to familiarise yourself with the site’s layout and features. Here are some tips to get you started on the right foot:

1. Explore Promotions: Look into ongoing promotions or bonuses. Understand their terms to maximise benefits without misunderstanding the requirements.
2. Set Up Further Play Limits: If you didn’t set deposit limits during registration, consider setting session time limits or loss limits to maintain control over your play.
3. Check Out Customer Support: Know how to contact customer support. Trying a quick chat can reassure you about their responsiveness and helpfulness.

Promotions and Bonuses

Lord Ping provides a variety of bonuses aimed at attracting new players and retaining existing ones. These offers include matched deposits, free spins, and access to daily tournaments, each with specific terms and conditions. Below is a detailed look at these promotions to help you understand what you can expect and decide if they’re right for you.

Welcome Bonus Funds

Lord Ping offers a sign up bonus for new players. When you sign up and deposit at least £10, you’ll receive a 100% match up to £50. This doubles your playing funds, giving you more chances to explore what the casino offers. However, it’s important to note the wagering requirements: 30 times the deposit sum plus the bonus amount. This means you’ll need to wager a significant amount before you can withdraw any winnings made with the bonus funds. Understanding this condition is crucial as it impacts your ability to turn the bonus into cash.

Bonus Spins for New Players

For fans of slots, the free spins welcome offer is quite appealing. By depositing a minimum of £10 and using the bonus code ‘135FREE’, players are awarded 135 Free Spins on the popular slot game Book of Dead. Remember that this bonus’s wagering requirements are quite steep at 60 times the free spin winnings. This high requirement makes it challenging to profit from the spins. Still, it does provide a valuable opportunity to check out one of the most popular games in the casino without a significant upfront investment.

Tournaments

Lord Ping Casino takes the slot action further with its daily slot tournaments. These are available 24/7 and include a variety of themes, from holiday specials to exclusive events. Participating in these tournaments is easy: players must log in, navigate to the Cashier, and select the Tournaments page. This setup is ideal for those who prefer competitive play and the chance to win extra rewards. The constant availability of tournaments guarantees that there’s always something new to try daily.

Daily Picks

The Daily Picks feature provides customised bonus offers customised to your gaming habits. This service selects games and bonuses that align with your preferences, simplifying your choices and boosting your gaming sessions. This personalised approach helps you discover new games and bonuses that you might otherwise overlook so that every gaming session is fresh and tuned to your likes.

A Year-Long Supply of Free Spins

Perhaps one of the most attractive promotions is winning free spins for an entire year with just a deposit of £50. This unique offer promises a long-term supply of spins and the fun of potentially huge rewards for a relatively small financial commitment.

Monthly Rewards

The loyalty program at Lord Ping demonstrates the casino’s appreciation for its players. Monthly rewards are created to meet various needs and likes of loyal players and are sent directly via email. These bespoke offers range from bonuses to exclusive promotions, designed to enrich your gamble continually.

No Deposit Bonus

Currently, Lord Ping does not offer a No Deposit Bonus. Instead, players can take advantage of the various casino welcome promotions and other bonuses that require some level of deposit. This might be a downside for those looking to start without any initial investment.

Lord Ping Casino’s bonuses score a 4 out of 5. The variety and creativity of the promotions provide something for everyone, from new sign-ups to daily players and those who played there long-term. However, the high wagering requirements, particularly for the free spins, may deter some players from fully benefiting from these offers. Each bonus has clear benefits but also comes with terms that require commitment and a significant amount of play to reap the full rewards.

VIP Program

The VIP (Very Important Penguin) Club at Lord Ping elevates the standard casino package to a more exclusive level. This program is designed to reward the most dedicated players with a range of tiered benefits that increase in value as you climb the ranks.

The VIP structure is segmented into six distinct levels, starting from Bronze and moving up to Silver, Gold, Platinum, Diamond, and the ultimate Red Diamond status. Each tier unlocks progressively more valuable perks, providing players with a clear path to gaining higher status and better rewards.

One of the standout features of the VIP program is the personal attention of dedicated account managers. These professionals are tasked with making sure that VIP members receive first-class service around the clock. They act as personal assistants, offering personalised offers and exclusive content that aligns with your gaming habits and preferences.

As you advance through the VIP levels, you’ll gain access to exclusive offers that are not available to regular players. These include chances to win high-value prizes such as VIP tickets to major sports events and concerts, top-tier electronics like laptops and smartphones, and luxury vacations to destinations like Dubai or Paris.

VIP members can take advantage of the privileges that can add some big changes to their gamble. This includes setting their own betting caps on popular table games, accessing VIP-only tournaments with unique and valuable prizes, and benefiting from the VIP Fast Track for expedited withdrawals.

The VIP club’s rewards are personalised and continuously updated to remain appealing. These can range from Mega Spins and substantial cash payouts to cutting-edge tech gadgets. Regular exclusive casino bonuses keep the offerings fresh and fun, always providing VIP members with something new to look forward to.

The VIP program at Lord Ping scores a solid 4 out of 5. It offers a comprehensive suite of benefits that appeal well to high rollers and regular players alike, providing numerous deals to maintain loyalty. However, entry into this exclusive circle is by invitation only, which may be limiting to some players who are used to more open loyalty programs. Nonetheless, for those who do gain entry, the program offers rich and rewarding opportunities that go beyond the typical casino offers.

Games Section

Lord Ping Casino’s gaming lobby is designed to hit many boxes, with its games neatly categorised into three sections: Slots, Live Games, and Casino Games (Table Games). This structure helps players easily navigate through their broad selection, which includes popular categories like Slots, Jackpots, and Megaways, as well as Live versions of Roulette, Blackjack, Baccarat, and Game Shows. The variety is further enriched with Table Games, Poker, and Scratchcards, offering something for every type of casino player. The casino also cooperates with some of the most well-known providers in the industry, including Red Tiger, NetEnt, G.Games and Evolution.

Here’s a quick overview of the game offerings in a structured table format called “Game Facts”:

You can access detailed information about each game by clicking on the name rather than the thumbnail. This includes minimum and maximum bets, reels and paylines, volatility, themes, features, RTP rates (not for all games), and the game provider. A general user rating ranges from 0 to 5, along with descriptions, playing tips, FAQs, and more for the most popular games. However, it’s important to note that while slots have a provider filter and can be sorted by themes, these options are unavailable for other game types. The existing search bar also simplifies finding your favourite game right away. Additionally, no demo mode is available, which might be a setback for players looking to try games before betting real money.

For a detailed exploration of each game type’s offerings, continue reading the following sections, which discuss the specifics and unique features of each category.

Slots

Slot games are vital to the Lord Ping Casino offering, with over 1,000 titles available to players. This large-scale collection includes a variety of themes and mechanics, accommodating a broad spectrum of gaming styles. Here, players can find everything from classic reels to innovative Megaways games, providing plenty of choices to keep the gaming fresh.

Here you can find some of the top slot games with the basic information about them:

Jackpot Games

Lord Ping prides itself on offering a broad array of jackpot games, with over 500 titles for both fixed and progressive jackpot fans. This giant selection includes everything from cult favourites to newly minted options that promise substantial payouts and continued entertainment.

Check out our selection of the most notable jackpot titles:

Megaways Games

Lord Ping Casino offers a great selection of over 150 Megaways slots, a popular game format that provides numerous ways to win, typically featuring thousands of paylines. This is quite a dynamic selection for fans of this game type, celebrated for its high volatility and fun gameplay mechanics.

The following table includes only Top-10 of the many quality Megaways games to check out:

Live Roulette Games

Lord Ping hosts a lively selection of over 90 live roulette games, providing a wide variety of options for fans of this classic casino staple. The games come from leading providers in the industry, and all have some innovative gameplay features.

Below, you can see the best Live Roulette titles:

Live Blackjack Games

Lord Ping Casino boasts a comprehensive lineup of over 200 live blackjack games, each designed to bring the classic casino vibes right to your screen with a modern twist. These games are provided by some of the industry’s leading developers and are created to appeal to various player levels, from beginners to seasoned veterans.

See some of the best live blackjack titles all for yourself:

Live Baccarat Games

Live Baccarat has secured a strong following at Lord Ping, where the casino delivers an appealing mix of over 40 baccarat games. These include variations that range from classic options to more modern takes like Lightning Baccarat and Speed Baccarat. Each game aims to provide something distinctive that mimics the sophisticated atmosphere of a real casino.

In the table below you can find some of the most popular Baccarat titles out there:

Live Game Shows

Live game shows at Lord Ping Casino are an authentic component of the casino’s offerings, with over 40 unique titles that bring a television show atmosphere to online gambling. These games blend traditional betting elements with interactive entertainment, making them a standout category for those looking for something beyond conventional casino games.

Discover the most notable Game Shows to try out:

Table Games

Table games form a fundamental part of the gaming portfolio at Lord Ping Casino, where players have access to a solid collection of over 40 blackjack and roulette variants. These games can be played by both beginners and high rollers, with various versions designed to emulate the nuances of playing in a high-end casino.

Find out our picks for Table Games:

Poker Games

The poker games at Lord Ping Casino present a specialised collection just for the fans of this strategic card game. With around 10 video poker games available, the casino offers a variety of styles and formats, each designed to challenge different aspects of poker strategy and skill.

The table below showcases all the poker games available at Lord Ping:

Scratchcard Games

Scratchcard games at Lord Ping Casino offer a quick and accessible way for players to indulge in the high-paced action of instant wins. With over 60 different scratchcard games available, the casino offers a varied range of themes and prize structures.

To help you with your game choice, we have compiled a list of the most prominent scratchers casino offers:

Lord Ping Casino’s game selection nicely covers various categories, from slots to live dealer games, although it includes notable gaps and room for improvement in navigation and interface. The casino offers a broad array of games, but players might find the categorisation misleading; for instance, there’s no distinct section for live game shows despite their availability, which can confuse those specifically looking for this type of entertainment. Similarly, table games could benefit from clearer labeling and organisation for better findability. While the interface is generally user-friendly, it still has much potential for improvement. This would make the overall browsing and gameplay more intuitive and satisfying. Overall, I would rate Lord Ping 4.5 out of 5 stars, as it offers a solid range of games with some areas that could be reviewed to improve player convenience further.

Mobile Site and Apps

Lord Ping Casino has thoroughly optimised its gambling website for mobile users, offering dedicated apps for Android and iOS devices alongside a robust mobile website. This comprehensive approach makes the transition from desktop to mobile gaming fluid on all devices.

Mobile app information:

Lord Ping Casino’s focus on mobile design is evident in the user-friendly interface that mirrors the desktop version. Text clarity and image sharpness are prioritised, making everything from detailed game art to menu buttons easy to interact with on smaller screens. This attention to detail only adds to mobile usability, making navigation effortless and gameplay fun without the common frustrations of misplaced taps or unreadable text.

Performance-wise, the mobile versions deserve some praise. Thanks to well-optimised software, games load quickly, and the gameplay is fluid with no lag, which speaks to the quality of their mobile development. The full range of games available on the desktop is also accessible on mobile, so mobile users don’t miss out on any of the action.

Despite the robust app offerings, the mobile website is so well executed that players might find the apps superfluous. The website functions perfectly across all major browsers, offering high-quality gameplay without downloading and installing additional software. This is especially appealing for players who are cautious about downloading apps or those who simply prefer playing in a browser.

I would confidently give Lord Ping’s mobile performance a strong 4 out of 5. They have successfully delivered a mobile gaming environment that rivals their desktop roots in accessibility. However, the opportunity to introduce unique mobile-specific features or promotions could add more appeal and provide an even better mobile gamble. For gamblers who like having their casino fun on the go, Lord Ping offers a reliable and hassle-free mobile version that makes it easy to access your favourite games wherever you are.

Deposit Methods

At Lord Ping Casino, depositing funds is streamlined and versatile, with various payment methods available for use. The casino supports major credit cards, e-wallets, and direct bank transfer services so that you have a choice, no matter your preferences.

List of deposit methods available:

To deposit funds, players simply need to log into their account, navigate to the cashier section, select their preferred deposit method, and follow the on-screen personalised instructions laid out for most options. This process is designed to be intuitive, making it a cakewalk even for newcomers to online casinos.

It’s also worth noting that while the transaction times are advertised as instant, the actual time range may vary slightly depending on the method used and external factors affecting specific payment gateways. Moreover, while the absence of deposit fees is a significant plus, players should always verify terms as these can change.

The ease of making deposits at Lord Ping Casino would merit a score of 4. out of 5. The range of payment methods is robust, and the absence of deposit fees is commendable, providing a hassle-free process. The casino does a solid job overall, making it easy for players to start playing quickly and without unnecessary complications.

Withdrawal Methods

At Lord Ping Casino, withdrawing your winnings is as easy as depositing them, with a variety of methods that appeal to many needs. This casino provides several secure options to cash out, including popular services like Visa, MasterCard, PayPal, and several others, providing most players with a convenient method to access their funds.

List of cashout methods available:

To withdraw funds, players need to log into their Lord Ping account, navigate to the cashier, select their preferred withdrawal method, and follow the simple instructions provided. Players must know that while the casino does not charge withdrawal fees, individual banks might apply charges, especially for international transactions, which could affect the final amount received.

Payout speeds at Lord Ping are generally consistent. Funds typically appear in your chosen account within 2 to 7 days following the approval period. This window allows for internal processing and security checks to verify the transactions are legitimate and secure.

One tip for speeding up withdrawals is to submit all verification documents in advance and confirm their approval; this can significantly reduce delays during the casino’s review period.

The withdrawal process at Lord Ping earns a solid 4 out of 5. The range of options and the no-fee policy are commendable, providing a hassle-free way to access winnings. However, the potential delays linked with the 2 to 7-day processing time might not appeal to players who prefer quicker access to their funds. Improving these speeds could significantly boost the casino’s attractiveness and user satisfaction.

Customer Service

At Lord Ping Casino, contacting the support team is designed to provide quick solutions to any issues you might run into. The casino offers a variety of contact methods to accommodate different preferences, making help just a few clicks away, no matter if you’re a registered user or just browsing.

Support options available:

To test the responsiveness and effectiveness of the support, I simulated a scenario where I needed help with a withdrawal issue. Logging into the site, I easily accessed the live chat feature—just a click from the dashboard. I was connected with a support agent within minutes. The agent was helpful, addressing my concerns promptly and providing clear, concise guidance on resolving my issue.

The live chat is available from early morning until midnight GMT, covering peak hours for most users, though 24/7 availability could add support for late-night gamblers. The FAQ section is a useful touch for immediate answers, helping reduce wait times for simpler queries. The live chat can also only be accessed after registration and may not sit well with potential players who prefer to inquire about the casino’s services before deciding to sign up.

For those who prefer not to chat, emailing [email protected] is another reliable option. Responses via email are typically received within 24 hours, which is standard for the industry. The contact form and the comprehensive FAQ section are additional resources for resolving common issues independently.

Lord Ping is present on social media like Twitter, Facebook, and Instagram, though these channels appear less active and might not be the best for urgent support needs. They are more suited to general updates and less critical communications.

Lord Ping Casino’s customer support system scores a 4 out of 5 based on all these factors. The team is accessible through multiple channels and is well-equipped to handle inquiries effectively. While the live chat service is not round-the-clock, the quality of interaction during available hours compensates well. Extending live chat availability could provide that extra layer of reassurance needed to reach a perfect score.

KYC

At Lord Ping Casino, the Know Your Customer (KYC) process is a crucial step in providing safe and responsible gaming. This procedure not only helps verify players’ identities but also prevents financial fraud and adheres to legal regulations.

To start with, all players must provide documentation that confirms their identity and residence. Typical documents include:

• A government-issued ID (passport, driver’s license, or national ID card)
• A recent utility bill or bank statement (within the last three months) as proof of address

These documents can be uploaded through the ‘Personal Area’ under ‘Upload Documents’ in the account settings menu. The process involves selecting the document type, uploading the files, and submitting them for review.

Verification Terms and Steps

1. Accessing the Uploader: Go to the ‘Personal Area’ in the side menu.
2. Document Submission: Select the document type from the drop-down menu, click on “Choose File” to attach the required document, and then submit for verification.
3. Review Period: Lord Ping Casino aims to review documents within 12 hours. If additional verification is needed, or if there is a high volume of requests, this process could extend up to 48 hours.

Players might also be asked to provide proof of funds to comply with anti-money laundering laws. This could involve sharing financial documents or bank statements that reflect your ability to sustain the amounts spent on gaming.

Part of the KYC process at Lord Ping includes affordability checks. These are conducted to confirm that players are gambling within their means. You may be required to disclose further details about your financial situation during these checks. This proactive approach helps maintain a responsible gaming environment.

If you run into any issues during the document submission or verification process, or if you haven’t received a confirmation within the expected time frame, you can reach out to the support team via the provided contact form or directly through [email protected].

The KYC process at Lord Ping Casino is easy and well-organised, with the quick document verification turnaround and the clear instructions provided making it user-friendly. However, extending the live support hours and reducing potential wait times during peak periods could further boost player satisfaction and trust in the verification process. The commitment to affordability checks also highlights Lord Ping Casino’s dedication to responsible gaming, a significant plus for the casino.

Reviews on Trustpilot

At Lord Ping, the mixed reviews from users reflect a varied set of sentiments about the casino. Overall, the casino holds a moderate average rating of 3.5 out of 5 based on 495 user reviews on TrustPilot. A notable aspect of their customer service is the responsive approach to criticism, with 97% of negative reviews receiving a reply within two days, indicating a proactive interaction with dissatisfied customers.

Many users express concerns about the verification process and withdrawal delays, comparing unfavourably to other sites where transactions are quicker. Complaints often centre around the casino’s reliability in crediting bonuses and free spins as advertised and issues with automatic logouts disrupting gameplay. On the positive side, some players acknowledge a good variety of games and satisfactory resolution of queries once addressed, though often slower than preferred.

Another recurrent theme is the frustration over stringent ongoing ID checks and inflexible deposit limits, which seem to detract significantly from user satisfaction. These operational hiccups underscore areas where Lord Ping could upgrade its user interface and change customer interaction.

While the casino offers a decent gaming environment with a wide range of games, the overshadowing issues of service delays, account management, and bonus distribution suggest room for significant improvement. Balancing these areas could improve their standing among players, particularly those concerned with quick access to winnings and responsive support.