Loony Bingo

Initial Observations and Usability

The Loony Bingo website has a bold and colourful homepage with a big welcome offer in the spotlight. The site’s primary colour scheme centres around reds and whites, with blue and yellow accents, creating a playful and energetic atmosphere. However, the design is somewhat old-fashioned and could use a more contemporary polish to keep pace with newer online bingo sites.

One of several Dragonfish bingo sites that are now owned by Rank Digital Services, Loony Bingo underwent a theme change in the autumn of 2017. The current layout could benefit from a refresh.

Many sites from the Dragonfish network face a common challenge: a lack of unique identity. They offer decent games and promotions, but they don’t particularly make themselves distinctive from the rest of the market. Loony Bingo faces a similar issue, but it does have some positive points. The mobile-friendly site doesn’t require any software or applications to be downloaded.

Most of the site’s functionality is hidden behind a login, which can be a bit frustrating for first-time visitors. This means that key features like the full games library, search function, and details about Loony Bingo bonuses are only accessible to registered users. Despite this initial obstacle, the site’s mobile responsiveness is praiseworthy. The games operate flawlessly on smartphones and tablets, allowing for on-the-go play without the need for any downloads.

Here is a breakdown of the key usability aspects:

Expert's rating

First Impression 3.3

Loony Bingo has some good points when it comes to usability. It works well on mobile and loads quickly, but the design is a step back from what’s popular these days and you have to login to access key features, which makes it less user-friendly. The lack of readily available game filters and a search function can also make it difficult for new visitors to explore the site’s offerings.

My assessment of the site suggests that Loony Bingo could do with a bit of a makeover. I’d give it a usability score of 3.3 out of 5. There’s definitely room for improvement, particularly in terms of modernising the design and making key features more accessible to unregistered users. However, the site’s strong mobile performance and the underlying quality of its games library still make it a suitable option for bingo and slots players.

Jamie Wall Casino Analyst

Player Safety and Protection

Loony Bingo operates with a single licence issued by the UK Gambling Commission under account number 58267. This licence guarantees that this bingo site adheres to strict standards of fairness, transparency, and player protection. The bingo site also claims that all its games are audited and tested to provide fair play and honest payouts. If there’s an unresolved dispute, players can refer the matter to eCOGRA, an independent third-party dispute resolution service.

The site hasn’t been flagged on any blacklists and seems to have a decent track record in terms of player disputes. However, potential customers should be aware that Loony Bingo is part of the Broadway Gaming Group, which has faced some criticism in the past regarding its customer service and handling of complaints.

Loony Bingo takes responsible gaming seriously and offers a variety of tools and resources to help players stay in control. These include deposit limits, self-exclusion options and links to organisations such as GamCare and GambleAware. The site also has measures in place to protect minors from accessing its services.

Let’s take a closer look at the specific player protection tools available:

Expert's rating

License and Security 3.7

Loony Bingo proves its dedication to player protection through solid licensing and security measures. Its UK Gambling Commission licence and responsible gaming tools guarantee a safe and fair gaming environment. What’s more, the company’s robust IT security, including SSL encryption and firewall protection, safeguards player data and transactions.

I’ve given Loony Bingo a 3.7 out of 5 for its licensing and safety measures. While the site prioritises player protection, there’s room for improvement by possibly seeking additional certifications or accreditations to further strengthen its security profile.

Jamie Wall Casino Analyst

Expert's rating

Bonuses & Special Offers 3.4

Loony Bingo gets a 3.4 out of 5 for its bonus offerings. The initial welcome bonus is quite generous and gives new players a nice start. However, you have to register to see the full range of bonuses, and the terms and conditions, particularly the wagering requirements, are a bit restrictive.

The welcome bonus seemed like a good way to get started, though it would have been nice to have another bonus that didn’t require a deposit. In my case, the process of claiming the welcome bonus was relatively simple, with just a slight delay before the bonus funds were credited to my account. Overall, Loony Bingo’s bonuses offer good value, but there is definitely room for improvement in terms of transparency and flexibility.

Jamie Wall Casino Analyst

Loyalty Programme

Loony Bingo offers a Loyalty Points system, where players earn points for their real-money play on bingo games and instant games. These points can then be redeemed for bonus funds through the ‘My Account’ page.

The Loyalty Points system operates on a simple principle: the more you play, the more points you earn. The conversion rate is 100 points for £1 in bonus funds. However, there’s a cap on winnings derived from redeemed points, typically set at £1. It’s worth noting that Loyalty Points are considered bingo bonuses and thus subject to the associated wagering requirements.

In addition to earning points through gameplay, players can also accumulate Loyalty Points through various promotions and special offers. These points, however, may come with additional terms and conditions, including specific wagering requirements or expiration dates.

It’s important to remember that any unused Loyalty Points, along with other bonuses, will be forfeited if you don’t log in to your account for five consecutive days. So, make sure to stay active and redeem your points regularly.

Beyond bonus funds, Loony Bingo also rewards loyal players with other perks. These can include entry into exclusive bingo rooms, special promotions, and even tangible prizes. The casino occasionally publishes the amounts won by players alongside their usernames for promotional purposes, but only with their explicit consent.

Expert's rating

Loyalty Programme 3.5

I’d rate the Loony Bingo Points system 3.5 out of 5. It’s a decent way to earn extra rewards for your loyalty, but the relatively low conversion rate and the cap on winnings from redeemed points are somewhat limiting. I found it took a considerable amount of gameplay to accumulate enough points for a meaningful bonus. However, the additional perks for loyal players, such as exclusive bingo rooms and special promotions, add some extra value to the programme.

Jamie Wall Casino Analyst

Loony Bingo Games

While Loony Bingo may not have the biggest collection of games on the online casino scene, it certainly has plenty to offer. With over 800 titles, including a range of bingo, video slots, megaways, jackpots, slingo, and instant games, there’s enough to keep players entertained. The site collaborates with some of the industry’s top software providers, such as Barcrest, Red Tiger Gaming, NextGen, Inspired Gaming, Eyecon, and Microgaming, so you know you’re getting a high-quality gaming selection.

Players will need to remember that the full library of games will only be revealed once they’ve logged in. This might be a bit of a letdown for those who want to browse the selection before signing up. Another aspect that could potentially disappoint is that Loony Bingo doesn’t currently offer any live casino games, so those looking for live roulette or poker action will have to look elsewhere.

Let’s break down the game selection:

RTP Information and Free Play

Loony Bingo demonstrates a commitment to openness by providing RTP (Return to Player) information for its games. Players can easily find this data on the info/help pages or by consulting the dedicated RTP table on the website. This allows players to make informed choices about which games to play based on their preferred level of potential return.

What’s more, Loony Bingo has a range of games in free-to-play mode, so players can try them out without wagering any money. While not every game is available in demo mode, there’s still plenty to choose from, so players can get to know the gameplay and features before committing to paid play.

Here’s a glimpse into the RTPs of some popular games:

Slots

While bingo might be the main draw, Loony Bingo’s slot selection shouldn’t be overlooked. With over 700 slot games available, players can find a wide array of themes and styles to suit their preferences. From classic fruit machines to modern video slots packed with bonus features, there’s something for everyone. All the games are provided by reputable developers known for their quality and innovation, guaranteeing a fun and satisfying gaming session.

Here are some of the top slots you can find at Loony Bingo:

Megaways Titles

For players seeking a dynamic and potentially rewarding game, Loony Bingo offers a selection of Megaways titles. These games, known for their changing number of ways to win on each spin, often feature cascading reels, free spins, and other bonus rounds. With nearly 50 Megaways slots in their catalogue, players have a good chance to explore different themes and gameplay mechanics.

Here are some of the top Megaways slots:

Jackpot Games

Loony Bingo offers a range of jackpot slot games, providing players with the chance to aim for substantial prizes. These include both progressive jackpots, which increase over time with each bet placed, and daily jackpots, which are guaranteed to be awarded within a 24-hour period. These jackpot games, alongside the bingo offerings, create multiple opportunities for players to potentially achieve significant payouts.

Here’s a selection of the jackpot titles:

Bingo Games

True to its name, Loony Bingo offers a selection of bingo games to suit all tastes. No matter if you’re into classic 90-ball or 75-ball bingo, or if you prefer the faster-paced 5-line bingo, you’ll find a room to suit you. The site also has a great selection of jackpot games, including progressive jackpots that grow with each game played, and special monthly jackpots with even bigger prizes.

The bingo rooms are a mix of rooms shared across the Dragonfish network and rooms exclusive to Loony Bingo and its sister sites. This gives players lots of choice, with each room offering a unique atmosphere and prize structure. There are also several free bingo rooms where players can win real jackpots, which adds another fun element to the bingo offering.

Let’s take a closer look at the types of bingo games:

Slingo, Scratchcards, and Instant Games

Beyond bingo and slots, Loony Bingo offers a selection of Slingo, Scratchcards, and Instant Games. Slingo, a unique blend of bingo and slots, provides a quick and entertaining gaming alternative. Scratchcards offer immediate results, while Instant Games include a variety of other quick-play options. With over 50 titles in this category, players seeking a break from traditional casino games will find plenty to explore.

Here’s a look at some of the top Slingo, Scratchcards, and Instant Games:

Tips for Gaming

To make the most of your slot sessions at Loony Bingo, consider these tips:

• Check the RTP: Prioritise slots with higher RTP percentages for better potential returns.
• Try Free Play: Use the demo mode to get to know a game before playing with cash.
• Set a Budget: Determine a spending limit before you start playing and stick to it.
• Take Breaks: Avoid long gaming sessions to maintain focus and prevent fatigue.
• Play Responsibly: Remember that gambling should be fun. If it stops being fun, take a break.
• Explore Different Themes: Loony Bingo offers a variety of slot themes, so don’t be afraid to try something new.
• Distinguish Progressive vs. Fixed Jackpots: Understand the difference between progressive and fixed jackpots. Progressive jackpots grow over time, while fixed jackpots have a set prize amount.
• Understand the Bonus Features: Each slot game has unique bonus features. Take some time to understand them to maximise your winning potential.
• Use Promotions: Keep an eye on the promotions page for free spins or other offers that can boost your gameplay.
• Focus on the Fun: Remember, the primary goal is to have fun. Don’t let the pursuit of winnings overshadow the entertainment value of the game itself.

Expert's rating

Variety of Games 3.7

I’d give the game selection at Loony Bingo a 3.7 out of 5. There’s a good range of slots, and you can also play Megaways and jackpot titles. There are also Slingo and other instant win games, which is a nice addition. They work with big names in software, so the games are top quality. Another plus is that you can play some of the games for free. On the other hand, there aren’t any live casino games and you have to log in to see the full games library, which is a little disappointing. All things considered, while Loony Bingo might not have the biggest game collection, it offers a solid selection that should satisfy most bingo and slot players.

Jamie Wall Casino Analyst

Mobile Gaming

Loony Bingo offers a mobile-friendly site that allows players to access their favourite games and promotions on the go. The site is optimised for various mobile devices, including smartphones and tablets, providing an easy transition from the desktop version.

All games, including the bingo rooms, slots, and instant win games, are fully compatible with mobile devices. The website is built using HTML5 technology, ensuring optimal gameplay and fast loading times across different devices. However, just like the desktop version, the full range of features and games is only accessible after logging in.

While Loony Bingo doesn’t offer a dedicated mobile app, the mobile site functions effectively, providing a user-friendly interface for players on the move. You can easily access your account, make deposits and withdrawals, claim bonuses, and play all your favourite games directly from your mobile browser.

Expert's rating

Mobile Gaming Experience 3.6

I’d rate Loony Bingo’s mobile compatibility a 3.6 out of 5. The lack of a dedicated app might be a minor inconvenience for some, but the mobile site performs well. I found the games to load quickly and run well even on mobile internet, and the overall navigation was intuitive. However, the necessity to log in to access the full range of features and the somewhat dated design hold it back from a higher score. In summary, Loony Bingo provides a good mobile gaming option, making it easy for players to access their favourite games on the go.

Jamie Wall Casino Analyst

Deposit Methods

Loony Bingo offers a range of secure and convenient payment methods for UK players to fund their accounts. With options including debit cards, PayPal, and Apple Pay, depositing funds is a hassle-free process. The minimum deposit across all methods is a reasonable £10, and transactions are typically processed instantly, allowing you to jump straight into the action. Loony Bingo’s support for PayPal, a widely trusted and popular e-wallet, is a notable advantage, providing an extra layer of security and convenience for those who prefer not to use their debit cards directly.

Here’s a breakdown of the available deposit methods:

How to Deposit at Loony Bingo

• Login: Access your account using your registered username and password.
• Navigate to the Cashier: Locate and click on the “Cashier” or “Deposit” button, usually found in the main menu or your account dashboard.
• Choose Your Payment Method: Select your preferred payment method from the available options.
• Enter Deposit Amount: Input the amount you wish to deposit, ensuring it meets the minimum deposit requirement.
• Confirm and Complete: Review your deposit details and click the “Confirm” or “Deposit” button to initiate the transaction. Your funds should be credited to your account instantly.

Expert's rating

Deposit Methods 3.2

I’d give Loony Bingo a 3.2 out of 5 for its deposit methods. It’s good to see that popular options like debit cards and PayPal are available, but it might be worth considering adding a few more choices to the selection, especially compared to other online casinos and bingo sites. Some players might find it a bit limiting not to have other e-wallets or prepaid cards. I found the debit card deposit process quick and easy, with funds appearing in my account instantly. However, the lack of variety in payment options prevents a higher score.

Jamie Wall Casino Analyst

Withdrawal Methods and Limits

Loony Bingo allows players to withdraw their winnings using the same method they used for deposits. The available withdrawal methods include debit cards (Visa and Mastercard), PayPal, and Apple Pay. However, there’s one exception: Wire Transfer. This option is only available if you haven’t deposited funds into your account or if the other methods are unavailable for any reason.

The minimum withdrawal amount for all methods is £5. Loony Bingo doesn’t charge any fees for withdrawals, but it’s worth checking with your payment provider as they might have their own fees.

Here’s a breakdown of withdrawal methods:

Loony Bingo aims to process withdrawal requests as quickly as possible. However, the actual withdrawal time can vary depending on the chosen method. Typically, e-wallets like PayPal offer the fastest withdrawals, taking around 4-5 business days. Debit card and Apple Pay withdrawals can take a bit longer, usually between 4-7 business days. Wire Transfers, being the slowest option, can take up to 7-10 business days.

To speed up your withdrawal, make sure that your account is fully verified and all necessary documents have been submitted.

How to Withdraw Funds

• Login: Access your Loony Bingo account.
• Go to the Cashier: Navigate to the ‘Cashier’ or ‘Withdrawal’ section.
• Choose Withdrawal Method: Select your preferred withdrawal method from the available options.
• Enter Amount: Input the amount you wish to withdraw, ensuring it meets the minimum withdrawal limit.
• Confirm Withdrawal: Review your withdrawal details and confirm the transaction.

Tips and Troubleshooting

• Verify Your Account: Complete the verification process early on to avoid delays in future withdrawals
• Check Withdrawal Limits: Be aware of any daily, weekly, or monthly withdrawal limits that may apply
• Contact Customer Support: If you have any issues with your withdrawal or if there are delays beyond the stated processing times, don’t hesitate to contact Loony Bingo’s customer support team for assistance

Expert's rating

Withdrawal Methods 3.2

I’d rate the withdrawal process a 3.2 out of 5. The variety of withdrawal options is decent, and the absence of withdrawal fees is a plus. However, the withdrawal times, particularly for debit cards and Apple Pay, are a bit on the slower side compared to some other online casinos. During my own withdrawal, it took the full 7 business days for the funds to reach my debit card. Additionally, the requirement to log in to access detailed withdrawal information can be a bit inconvenient. Overall, while the withdrawal process at Loony Bingo is generally reliable, there’s room for improvement in terms of speed and transparency.

Jamie Wall Casino Analyst

Customer Support

Loony Bingo provides customer support primarily through email. Players can contact the support team at [email protected] for any questions or assistance they may require. The website indicates that the support team operates 24/7, but live chat and phone support are not available.

In addition to email support, Loony Bingo offers a Help page with an FAQ section. While not exhaustive, it covers some common questions players might have. There is also a Bingo Wiki section and a Responsible Gaming page, which could be helpful resources for some players. The casino maintains a Facebook page, but it hasn’t been updated recently, making it an unreliable channel for contacting support.

The following provides a summary of the available customer support channels and their estimated response times:

Expert's rating

Customer Support 3.3

I would rate Loony Bingo’s customer support a 3.3 out of 5. The 24/7 email support is a positive aspect, but the absence of live chat or phone support is a significant drawback. I found their support team to be helpful and professional, although the response time could be improved. The lack of more immediate communication channels and the outdated Facebook page detract from the overall customer care service.

Jamie Wall Casino Analyst