Gala Casino

Gala Casino holds two gambling licences, one from the UK Gambling Commission (UKGC, account number 54743) and another from the Government of Gibraltar (licences 010, 012). The UKGC licence covers bingo, casino games, and multiple forms of remote betting, so all these sectors are properly regulated.

Security Aspects at Gala Casino

The safer gambling section is well-structured, with a video guide explaining available tools. Players can set deposit limits, stake limits, loss limits, and deposit curfews, as well as use reality checks, play breaks, time-outs, and self-exclusion. A budget calculator and self-assessment tool from GamCare help track spending and detect gambling-related issues. They also list banks that offer gambling transaction blocks, which allow players to set spending restrictions at the banking level.

Gala also values direct customer support to address the issues individually. The site provides direct links to multiple professional help services and financial support organisations (National Debt Line and Step Change). There are even mental health support options, with resources from Mind and SANE.

Data protection is in place with SSL encryption and 2FA for account security. The site also helps prevent underage gambling, requiring ID verification during registration. Parents are encouraged to use NetNanny and CyberSitter to block gambling access for minors.

As covered earlier, their operator, LC International Limited has been fined by UKGC. However, it had no impact on their licences, and Gala Online has never been blacklisted.

Gala Casino has 7 deposit methods available, and the minimum deposit for most methods is just £5, which makes top-ups more accessible to beginners. There are no fees for deposits, and funds are processed instantly, so once you make a deposit, the money shows up in your account right away. The deposit button is easy to find in the top right corner of the screen.

Gala Casino Deposit Methods

Deposits at Gala are easy. I chose my payment method (PayPal), entered the details, and confirmed the payment – all in under 30 seconds. The deposit was processed in about 5 seconds, and the funds were available immediately on both PC and mobile.

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Gala Casino provides a good variety of bonuses, but the permanent regular promotions aren’t as plentiful as we’d like. Notably, there’s no no-deposit bonus. The welcome offers, however, offer a solid starting point for new users.

New Customer Offer

Gala has three deals for each of its website branches, players can choose and use only one of these. The only one that matters for this review is Gala Casino new customer offer though

This main deal gives new players £40 in bonus funds plus 50 free spins when they deposit £20. The free spins can be used on Big Bass Bonanza, Big Bass Splash, and Big Bass Vegas Double Down Deluxe, all popular games for a reason. The best part about the free spins is that they come with no wagering requirements. However, the £40 bonus funds come with 40x wagering, which is slightly higher than the average. No need for Gala Casino bonus codes.

I deposited the minimum required £20, and had to go to ‘My Bonuses’ menu to claim the bonus and ‘My Free Spins’ to get the FS, you won’t get these in your inbox. I would say this bonus is decent, but bonus hoppers won’t like that playthrough requirement.

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Regular Casino Deals

After that, there’s no second deposit bonus. Instead, the casino lays out a few ongoing promotions for players to try, with casino deals being the most populous. Gala Spins, runs the exact same promotions as Gala Casino, such as the Rewards Wheel so we decided to not mention them individually:

• The Rewards Wheel allows you to spin after spending £10 on any slot, Slingo, or scratchcard, with guaranteed prizes like cash or free spins.
• Sunday Rewards Tournament, where you can win up to £100 if you wager £10 on slots throughout the week.
• The 5K Free Spins deal gives a guaranteed share of a 5,000 free spins no deposit pot if you opt-in and spend £10 on selected slots.
• Live Daily Shows promotion gives you the option to win random rewards, play online chat games, and spin the prize wheel.

While these promotions are decent, they don’t vary much, and more variety wouldn’t harm them. The casino has a decent limited-time deal scene though and these deals are often replenished, the same goes for the festive promotions. Some offers require bonus code for existing customers though, so you might need to check your inbox for these.

Gala Casino has over 3,000 games, including slots, table games, jackpots, live casino, and a separate bingo page. It partners with 20+ well-known providers like Microgaming, and Red Tiger, their names speak for themselves. The games are grouped into broad categories like Casino and Live Casino, which helps with the organisation but sadly their subcategories feel a bit too limited.

Gala Casino Game Availability

The site lacks any real filtering options, so it’s harder to narrow down choices. The search bar allows you to look up game titles and software providers, but it isn’t as precise as it could be.

For example, when I typed in “Red Tiger,” I initially saw all games with the words “red” or “tiger” in them, instead of just games from Red Tiger Gaming. A proper provider filter would go a long way here.

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On the plus side, we like that the search box showcases some popular game tags and slots, which will help the indecisive folk.

The game performance is great across both PC and mobile. Loading times are quick, and we didn’t face any lag while playing, which is a relief considering the casino’s large game selection.

There’s no demo mode available for testing games, and while RTP info is available on some games, there isn’t a central place to easily check this. While there are players who don’t mind this, it would make it easier to make informed decisions if it was included.

Let’s see some of the most popular games you’ll find in each category.

Slots

Gala Casino has 2,823 slots, which include a good mix of exclusives, Megaways, jackpot titles, and classic reels.

Slot Games at Gala Casino

I tested the 3 Fat Hens exclusive slot. The design is fun, and I liked the soundtrack as well as the multiple bonus features the game had. Eye of Hathor was next. I didn’t enjoy it much because a £0.10 bet only covers 1 payline, so you’d have to bet a lot more to activate all 10 paylines. Majestic Fury Megaways surprised with its cash collect feature and unlockable symbols in the base game, which is always nice to see in Megaways slots. I also tried Fonzo’s Feline Fortunes: I like that you can boost your bonus chances. The design also looked great. Finally, I gave Cash Strike, unfortunately, it simply wasn’t fun, and it didn’t track my win/loss, which was a letdown.

Diving Dolphins Scratchcard was an odd one for me. It’s not a slot but was located in the slots section, I gave it a try anyway. The theme is fun, but the scratching gameplay didn’t work well; when you scratch an adjacent square, it automatically reveals itself after a few seconds.

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Table Games

The table games section at Gala Casino is a letdown, with only 9 options to choose from, mainly roulette and blackjack. Not much to talk about here.

Table Games at Gala Casino

I tried Cashback Blackjack for its supposed unique take on my favourite blackjack game. I liked the idea, but I can’t see any reason why you’d want to cash out at any point.

Jordan Conroy Editor

Live Casino Games

Gala Casino has 125 live games: classic table games like baccarat, roulette, and blackjack, along with modern game shows. A decent amount of all the usual.

Live Games at Gala Casino

I tested Power Up Roulette, and I liked how fast the rounds were and the potential for higher multipliers it had. Then, I tried Funky Time for the first time. I like that it has a greater number of high-multiplier spaces and the bonus games are a lot of fun.

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Slingo

There are just about 38 Slingo games at Gala Casino.

Slingo Games at Gala Casino

I tried Slingo Stampede, which had an interesting theme. I like that each reel has 3 possible numbers for each spin but don’t like that the scatters don’t stay between spins.

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Gala Casino supports six withdrawal methods, most of which mirror the deposit options available. The minimum withdrawal is set at £5, a convenient amount for those who want to cash out smaller sums, there aren’t any fees either. The withdrawal page is easy to find, it’s one of the first options when you click your balance.

Gala Casino Withdrawal Methods

I decided to withdraw my entire balance this time. I selected PayPal, entered the amount I wanted to withdraw, and confirmed everything in under a minute. The funds were processed in under 30 seconds and reached my account in less than an hour.

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Most withdrawals are processed within 8 hours, but it usually takes less than an hour. Debit card cashouts are a bit slower and usually take between 1 to 3 days to clear, usually, you will get your funds within a day here though. Withdrawal reviews from actual players prove that to be the case.

KYC

Account verification is required for some withdrawals, but not always.

After I completed the registration, my account was verified quickly. The site automatically cross-checked provided personal details with public records. If there are any issues, it asks for extra documents, which can be uploaded securely. The FAQ section covers everything you need to know about the process, though a verification status page would help track the progress.

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Gala Casino gives you several ways to reach customer support.

The most accessible method is a 24/7 live chat, but it’s a bit hidden. To use it, you first need to sign in and go through the FAQ section clicking on any question, choosing ‘Yes’ for ‘Do you need more help?’ and finally selecting the chat option or any other method. After that, you’ll be greeted by a chatbot and have to navigate through a menu tree before finally getting to the live agent. Guests cannot use the live chat, only the registered users can.

I tried the live chat myself and connected to an agent in about 60 seconds. The agent was polite and friendly, but the response times weren’t the quickest. I had to wait more than 10 minutes to get an answer about withdrawal processing times. The answers I received were mostly generic, and I was often pointed back to the FAQ rather than getting a detailed response.

Jordan Conroy Editor

Apart from the chat, there’s also email support. It’s also available, but responses may take anywhere from 1 to 4 hours, this depends on how busy the team is. You can also call them via the UK contact number. While Gala Casino also lists links to social media like Facebook and Twitter, we wouldn’t recommend using them for important matters since replies on these platforms can be slower and less reliable.

The FAQ section is fairly detailed and covers topics like deposits, withdrawals, and responsible gambling. There are no search options though, so you can’t look up a particular topic by keyword search. Some answers come in video format, which can be helpful, but for simpler questions, the text would do just fine.

Support Options at Gala Casino

The full range of user support is nice to see, but Gala Casino could’ve polished some bits here and there.