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Gala Casino UK

4.4
Expert rating
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4.7
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1 review

Gala Casino Welcome Bonus

200% Up To £40 + 50 FS

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#Ad, 18+, GambleAware.org | New customers only. Spend £20, get £40 bonus (40x Wagering, selected games) + 50... No Wagering Free Spins (value £0.10 each, selected games). Bonus & Free Spins valid for 7 days. Restrictions and T&Cs apply. Full Bonus T&C Show more

Gala Casino Bonuses

Discover 2 Gala Casino bonus codes available in June 2024

2 Deals available in United Kingdom

Gala Casino Available for UK Players
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50 Free Spins No Wagering

Bonus type: Free Spins, No Wagering, Welcome Bonus, Registration, First Deposit Bonus

Min Deposit: £20

Wagering: 40x GB, 0x FS

Gala Casino Available for UK Players
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Bonus type: Existing Players, Daily Bonus

Min Deposit: £10

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Gala Casino Available for UK Players
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Bonus type: Free Spins, No Wagering

Min Deposit: £10

Wagering: No Wager

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Bonus type: Free Spins, Code, No Wagering, Welcome Bonus, Casino Match Bonus

Min Deposit: £10

Wagering: 50x GB, 0x FS

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Gala Casino Available for UK Players
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Bonus type: Free Spins, Low Wagering, Welcome Bonus

Min Deposit: £10

Wagering: 30x

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Gala Casino Available for UK Players
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Bonus type: Free Spins, No Wagering, Welcome Bonus

Min Deposit: £20

Wagering: 50x GB, 0x FS

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Gala Casino Review

With over 1,300 varying games, strong player safety measures and rewarding promos both for new and existing players, Gala Casino is a strong competitor to other licenced UK casinos. This Gala Casino review will be a factual and informative guide, offering insights into the rewards, payment options and other useful tips to upgrade a gameplay. A comprehensive look into Gala Casino’s promotions is on the horizon, scroll down to learn more about the casino’s features!

  • Launched in 2008
  • License Gibraltar Gambling Commissioner, UK Gambling Commission
  • Min Deposit £10
  • Payment Methods giropay, paysafecard, Pay by Mobile, PugglePay, QIWI, Quick Pesa, WebMoney, Wirecard, Zimpler, 4B, AstroPay, Euroset, Pay by SMS, PayForIt
  • Withdrawal Methods EcoPayz EcoCard, Maestro, MasterCard, Neteller, PayPal, Skrill Moneybookers, Visa, Visa Electron, Wire Transfer, Wirecard
  • Min Withdrawal £10
  • Games 197
  • Game Types Poker Games, Slots
  • RTP 96.72%
  • Game Providers Cryptologic, Evolution Gaming, IGT, NetEnt, NextGen Gaming, Playtech, Push Gaming, Quickspin

Gala Casino Pros & Cons

  • Pros

  • Wide Selection of Games: More than 1,300 offerings, including slots, jackpot slots, Megaways, Slingo, scratch cards, and live dealer games from esteemed providers.
  • Optimised for Mobile Use: Fully functional mobile website and apps for iOS and Android, assuring fine gameplay on various devices.
  • Strong Player Safety Measures: Incorporation of features like deposit limits, self-exclusion, and two-factor authentication, evidencing serious commitment to responsible gambling.
  • Efficient Support Team: Support accessible through multiple channels, including live chat and social media, noted for quick response times.
  • Rewards for Regular Play: Gala Rewards affords daily opportunities on the Rewards Wheel and privileged access to the Sunday Tournament, acknowledging consistent participants.
  • Cons

  • Customer Support Fluctuations: Feedback from players indicates delays and unsatisfactory interactions with the support team.
  • Withdrawal Process Complications: User complaints regarding slow withdrawal times and complex procedures.
  • Absence of No Deposit Offers: The lack of a no deposit bonus may decrease the attractiveness to players seeking initial rewards without payment.

The Place of Gala Casino in Online Gambling

Gala Casino Main Page

Gala Casino has established a significant position in the UK’s online gambling industry. Originating from the Gala Coral Group, it is now an essential part of the Entain Group, a prominent global sports betting and gaming company.

The brand’s history is highlighted by careful growth and strategic acquisitions, such as purchasing 19 casinos from the Gala Coral Group in 2013, strengthening its market presence. Gala Casino is known for its secure and fair gaming environment, trusted by its users.

Parent Company Website Head Office Address (Entain) CEO (Entain) Employee Count (Entain)
Entain Group galacasino.com 1 Stratford Place, Montfichet Road, London, E20 1EJ Stella David 24.00K

The casino is recognised for its customer service and rewards scheme that praises users for their loyalty. Offering a variety of gaming options, including classic table games, innovative slots, and live dealer sessions, Gala Casino accommodates a wide range of gaming preferences.

Gala Casino User Interface and Navigation

Upon visiting Gala Casino UK, guests will notice an attractive and well-organised layout. The homepage is clearly structured, with navigation bars guiding you through various gaming sections. The games and promotional banners are strategically placed for intuitive interaction, making it simple for visitors to find their desired game category.

Gala Casino Search Menu

The selection and quality of titles seem noteworthy, blending new releases with well-known favourites. Regular updates to the title selection are apparent, as indicated by the ‘New’ markers on certain thumbnails. Featured games like Big Banker, Eye of Horus, and Age of the Gods: God of Storms are displayed prominently on the ‘Slots’ tab, while the ‘New & Exclusives’ tab hints at an updated collection of titles. Other tabs such as ‘Jackpot Slots’, ‘Live Casino’, and ‘Table & Cards’ show a thoughtfully organised layout.

The site works well on mobile devices. Games are designed for mobile access. The search function is easy to use, while the title filters and sorting simplify browsing, allowing users to find what they’re looking for without delay.

The website’s responsiveness is quick, aiding in a fluid transition between sections, which is likely to retain visitors. The attention to detail and reactive elements speak to a high-calibre UI and UX.

Aspect Evaluation
Ease of Navigation Excellent: Intuitive and well-structured
Availability of Mobile Games Good: Fine-tuned for mobile devices
Title Filters Good: Comprehensive and useful
Search Function Good: Easily accessible and efficient
Loading Speed Excellent: Fast and responsive
UX and UI Rating Good: High-quality and user-oriented
Expert's Rating
First Impression 4.5

I found Gala Casino’s website to be a pleasant place to visit. The interface is inviting and promotes easy exploration of gaming options. The commitment to maintaining a contemporary and neat site is evident, making it an attractive location to play slots. I would rate it 4.5 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

Licensing, Security and Player Protection

Gala Casino is licensed under the Gibraltar government, with licence numbers 010 and 012. For customers accessing Gala Casino from the United Kingdom, the service is licensed and regulated by the Gambling Commission under account number 54743. These licences affirm the casino’s legitimacy and its commitment to fair gaming practices. It operates strictly according to the regulations set by one of the most respected licensing authorities, which should reassure players of its credibility.

Player Safety and Protection

Gala Casino’s dedication to responsible gaming is evident through their various protection measures. The following details the tools and protocols they support:

Feature Availability Details
Deposit Limits Yes Players can set daily, weekly, and monthly deposit limits.
Cooling-Off Periods Yes Options for time-out and self-exclusion are available.
IT Security Yes Uses sophisticated IT security measures.
SSL Encryption Yes Protects data with 256-bit SSL encryption.
Two-Factor Authentication Yes An additional layer of security for account access.
Self-Exclusion Tools Yes Players can self-exclude to prevent gambling access.
Protection of Minors Yes Measures to prevent underage gambling are in place.
Responsible Gaming Seals Yes Displays commitment to responsible gaming.

Gala Casino’s approach to player protection is multifaceted, incorporating rigorous identity checks and financial background verifications to prevent fraud and underage play. Their Responsible Gaming page displays seals and affirms their commitment to providing a secure environment. The casino offers a framework that supports responsible play by implementing deposit limits and self-exclusion tools. The brand uses robust SSL encryption and offers two-factor authentication to demonstrate its commitment to data protection. This reduces the risk of fraudulent access and reinforces the overall security of player data.

Expert's Rating
License and Security 4.8

Upon reflection, I assign Gala Casino 4.8 out of 5. Their dedication to player safety and responsible gambling practices is significant, yet perfection is elusive in such a competitive field. My interaction with the website was positive, offering a trustworthy atmosphere.

Jamie Wall
Jamie Wall Casino Analyst

Gala Casino’s Important Terms and Conditions

Gala Casino’s Terms and Conditions set out the rules of fair play and on how their users should behave. Here are the key Terms Players Need to Know:

  • Agreement to Terms and Conditions: Usage of Gala Casino’s services constitutes agreement with their Terms and Conditions.
  • Game and Bonus Rules: Games and bonuses have specific rules that must be followed.
  • Connectivity Issue Policies: Interruptions in gaming due to connectivity issues are addressed with specific policies.
  • Maximum Win Cap: The maximum win in any 24-hour period is capped at £250,000, excluding Progressive Jackpots.
  • Promotional Use of Personal Details: Players consent to the use of their personal details for promotional purposes in compliance with the law.
  • Wagering Requirements: Wagering requirements must be met to retain bonuses and winnings.
  • Account Restrictions: Gala Casino reserves the right to restrict account features in cases of self-exclusion or protection measures for responsible gaming.
  • Age Restrictions: Age restrictions apply; only players of legal gambling age may participate.
  • Bonus Conditions: Bonuses are issued with conditions, including wagering requirements and game restrictions.
  • Withdrawal Policies: Withdrawal policies are defined, with specifications regarding when funds from bonuses and winnings may be withdrawn.
  • Game Contributions to Bonus Wagering: Games contributing to bonus wagering requirements are specified; some games are excluded.
  • Bonus Fund Allocation: Bonus funds are allocated to separate wallets and are subject to specific wagering and withdrawal terms.
  • Prohibition of Promotional Abuse: Promotional abuse is prohibited and may result in sanctions, including bonus retrieval and account suspension.
  • Right to Amend Terms and Conditions: Gala Casino reserves the right to amend terms and conditions without prior notice.

This concise list summarises the essential aspects of the Terms and Conditions players should understand before participating in Gala Casino’s offerings.

How to Register at Gala Casino

Gala Casino Registration Process

The Gala Casino registration process is user-friendly and easy, similar to the majority of other legitimate casinos in Great Britain. Here’s a walk-through:

step 1 Begin Registration

Click the ‘Join’ button prominently displayed in the upper right corner of Gala Casino main page.

step 2 Select Country and Currency

Choose your country of residence and the currency you wish to use from the given options.

step 3 Account Information

Provide a valid email address and select a strong password.

step 4 Personal Identification

Fill in your personal details, including your title, first name, and last name. These should match your official identification documents. Enter your birth date in the DD-MM-YYYY format from the drop-down options.

step 5 Contact Details

Enter your mobile number and residential address for account verification purposes.

step 6 Marketing Preferences

Opt in or out of receiving promotional materials via your chosen communication methods.

step 7 Terms and Conditions

Read and tick the boxes to agree to the casino’s terms, conditions, and privacy policy.

step 8 Finalise Account Creation

Click ‘Create My Account’ to complete the setup and prepare for your first Gala Casino log in.

step 9 Identity Confirmation

You may be asked to upload identification documents to confirm your identity.

step 10 Depositing Funds

After your account is verified, you’ll be able to deposit funds using your chosen method.

The registration at the Gala Casino was efficient and logical, devoid of unnecessary complexity. It’s crucial to supply precise details and quickly verify the account to access all services and maintain a secure online gaming space.

Types of Bonuses Available at Gala Casino

Gala Casino offers a selection of promotional rewards aimed at both newcomers and existing customers. Current promotions include a welcome bonus, drops and wins, and tournaments. While the selection might seem concise, each offer provides a unique opportunity to get more from your play. Here are these specific Gala Casino bonuses in more detail, with a focus on their benefits for players.

Gala Casino Welcome Bonus

Gala Casino Welcome Bonus

Gala Casino welcome offer represents an attractive proposition for new players, comprising a £40 slots bonus and 50 free spins. This joining offer is designed to introduce players to the action and fun of playing slots at Gala Casino. To activate the first deposit bonus, players must register, deposit £20 and wager it on slots; no Gala Casino promo code is required.

The bonus can be used on popular games like Big Fishing Fortune, The Goonies Return, and Fishin Frenzy: The Big Catch Jackpot King. No Gala Casino bonus code is needed to access this sign up offer, which allows new members to get started upon fulfilling the deposit and wagering prerequisites. The welcome package includes 50 extra rounds, each worth £0.10. New players can use them to extend their playtime on Big Bass Bonanza, one of the casino’s favourite games.

Gala Casino Daily Free Spin

Daily Free Spin Promotion

The Gala Casino Daily Free Spin promotion is a chance for all funded players to spin a prize wheel each day, offering potential wins of cash or free spins on selected slots. Accessible every day from midnight to 11:59 PM UK time, starting from July 1st, 2022, players are invited to take their daily spin, which, if not used, becomes void.

There are no wagering requirements on cash prizes, which adds an extra layer of attraction to the promotion. The Gala Casino free spins, should they be won, can range from 3 to 20 and must be claimed within one day. Allocated to specific slots like Bigger Banker and Big Banker Megaways, each spin holds a value of 0.10p. This recurring opportunity is a draw for players keen on daily chances to win without additional cost.

Gala Casino Tournaments

Casino Tournaments at Gala Casino

Gala Casino’s Casino Tournaments offer players the opportunity to compete in daily events for a chance to win up to 100 free spins. Participation is free, requiring only an opt-in from players. Once registered, players can join any tournament and play selected games to climb the leaderboard. The tournaments are not just about spinning the reels; they’re a challenge to see who can score the highest and secure the top rewards. For those aiming higher, the Rewards Sunday Race is an exclusive event with a prize pool including hundreds of cash prizes, making it a must-join for competitive players.

Gala Casino Drops and Wins

Drops and Wins Promotion

The Drops and Wins Promotion at Gala Casino offers players daily opportunities for tournament participation and prize drops across selected games, running from 6th March 2024 to 5th March 2025. This promotion is notable for its substantial total prize pool of £30,000,000. Players who opt into this promotion can compete in daily tournaments and are eligible for random prize drops, which include cash rewards and bonuses for existing players. This promotion offers members multiple chances to win across different game types. To participate, players must opt-in through each game’s interface. They can also ascend weekly leaderboards or receive prizes from daily drops.

Gala Casino No Deposit Bonus

Currently, Gala Casino does not offer a no deposit bonus. This type of promotion allows players to receive benefits without depositing funds and is highly sought after. Players keen on such promotions should keep an eye on updates.

A practical method to stay informed about potential offers is to visit the no deposit bonus page at Gamblizard. Gamblizard often provides exclusive offers that cannot be found on casino websites. These offers consist of special promotions for many UK online casinos. By regularly checking, players can discover when new no deposit bonuses are available for Gala Casino and other online gaming sites. This approach helps to keep players from missing out on a no deposit bonus as soon as it’s available.

Expert's Rating
Bonuses & Special Offers 4.5

Gala Casino provides a decent assortment of promotions that are quite appealing. I give them a robust 4.5 out of 5. The welcome bonus generously equips new players with both funds and spins to explore the games. Daily spins and varied tournaments introduce a consistent competitive element. The Drops and Wins promotion offers daily opportunities for additional rewards, enriching regular play. Overall, Gala Casino delivers a well-balanced offering that maintains rewarding and competitive gameplay.

Jamie Wall
Jamie Wall Casino Analyst

Gala Casino Rewards Scheme

Gala Casino Rewards

The Gala Rewards scheme is an exclusive promotion offering members various benefits and rewards. The programme is open to players over 18 residing in the UK. To join, players must opt-in and make a minimum deposit of £5. Continuous participation requires adherence to these terms alongside regular activity within the specified games and promotions.

The rewards system is structured around activities such as playing Slots, Slingo, or Scratch Cards, with a focus on the Rewards Wheel and a special Sunday Rewards Tournament:

  • Rewards Wheel: After depositing and wagering £10 on any slot, Slingo, or scratch card, members are entitled to a spin on the Rewards Wheel. This can result in guaranteed cash or extra rounds, available only on the day of qualification.
  • Sunday Rewards Tournament: By spending £10 from Monday to Saturday on any slot games, members gain exclusive entry to this tournament, held every Sunday at 19:00 UK time. Prizes can go up to £100 in cash with no wagering requirements, allowing immediate withdrawal.

Loyal members of Gala Casino may also be eligible for additional, unadvertised rewards, such as customised bonuses or promotions, based on their activity and preferences. Regular participation and adherence to the promotional terms and conditions will increase your chances of receiving these special rewards.

Participants must comply with the promotion-specific conditions, such as using their Rewards Wheel spin on the same day it is awarded. Bonus rounds must be activated within one day and used within the same timeframe. The casino also reserves the right to impose account restrictions or disqualify participants for irregular or abusive playing patterns.

Expert's Rating
Loyalty Programme 4.2

Having interacted with the Gala Casino VIP programme, I find the balance between simplicity and reward quite satisfying. With clearly defined reward mechanisms and reasonable terms, I’d give it a 4.2 out of 5. It offers a worthwhile opportunity for regular players to receive extra value from their gaming sessions.

Jamie Wall
Jamie Wall Casino Analyst

Games at Gala Casino

Gala Casino All Games

At Gala Casino, visitors find a broad selection of over 2,000 games, featuring a rich mix from highly regarded providers like Microgaming, Blueprint Gaming, IGT, Yggdrasil, and Red Tiger Gaming. The user interface offers effortless access to games, showcasing popular and newly released titles across various categories, confirming Gala Casino’s reputation for delivering first-rate entertainment.

Game Type Quantity Most Popular Game
Slots 1,500+ Big Bass Bonanza
Jackpot Slots 75+ Eye of Horus Jackpot King
Megaways Slots 120+ Bar X Safecracker Megaways
Slingo Games & Scratchcards 30+ Slingo Centurion Maximus Winnus
Live Casino & Table Games 100+ Crazy Time

RTP Information and Free Play Option

Gala Casino offers players the opportunity to trial slots in a practice mode before committing their funds. This option is particularly beneficial for acquainting yourself with the game mechanics and bonus features. Regarding Return to Player (RTP) statistics, Gala Casino transparently provides this data within the game menu during play, enabling players to make informed decisions based on these figures in comparison to industry norms.

Game Provider RTP Industry Standard RTP
Big Banker CR Gaming 95% 96%
Bonanza Megaways Big Time Gaming 96% 96%
Rainbow Riches Pick’n’Mix Barcrest 94% – 98% 96%
Gonzo’s Quest Megaways Red Tiger Gaming 95.77% 96%
Primal Megaways Blueprint Gaming 96.76% 96%
Deal Or No Deal Slingo Slingo Originals 95% 95%
Slingo Fortunes Slingo Originals 95% 95%
Lightning Roulette Evolution Gaming 97.10%-97.30% 94.67%-97.30%
Blackjack Fortune Spinner Evolution Gaming 99.49% 99.5%

Gala Casino offers free game trials and provides RTP information to promote transparency and support for players. This allows members to play with greater confidence and understanding.

Gala Casino Slots

Gala Casino Slot Games

Gala Casino presents a comprehensive selection of over 1,500 online slot games. The slots come in different formats, from traditional ones with simple paylines to innovative slots that offer multiple ways to win. They are based on themes ranging from ancient myths to contemporary culture. All games are from reputable developers who guarantee fairness and quality.

Fishin Frenzy Big Catch Megaways
RTP 95%
Max win x 2500
Book of Dead
RTP 96.21%
Max win x 5000.00
Genie Jackpots Rapid Fire Jackpots
RTP 96.49%
Max win x 1000
Gold Star
RTP 96.18%
Max win x 888
Pirates' Plenty Battle for Gold
RTP 93.69%
Max win x 5000
Age of the Gods: God of Storms
RTP 96.14%
Max win x 125000
Big Bass Bonanza
RTP 96.71%
Max win x 2100
Eye Of Horus
RTP 96.31%
Max win x 500

Megaways Slots at Gala Casino

Gala Casino Megaways Games

Megaways slots at Gala Casino redefine traditional slot machine formats with their variable reels, offering up to 117,649 ways to win on each spin. This innovative category includes over 120 unique titles. Megaways slots offer a creative approach to traditional slots, with their changing reel sizes and shifting number of paylines. This selection keeps Gala Casino’s offerings fresh and appealing, providing members with continuous opportunities for discoveries and potential rewards.

Game Name Game Developer RTP Release Date
Royale With Cheese Megaways iSoftBet 95.98% 03.06.2021
The Dog House Megaways Pragmatic Play 96.55% 13.08.2020
Eye of Horus Megaways Blueprint Gaming 95.49% 18.10.2019
Buffalo Rising Megaways Blueprint Gaming 96.5% 15.10.2008
Wish Upon a Jackpot Megaways Blueprint Gaming 95.99% 06.01.2020
Ted Megaways Blueprint Gaming 96.03% 30.07.2020

Jackpot Slots at Gala Casino

Gala Casino Jackpot Slot Games

Jackpot slots, also known as progressive slots, offer a prize pot that increases with every bet placed. Gala Casino offers over 75 jackpot slots, including hourly, daily and mega jackpots. The themes vary widely, covering everything from Lucky Irish to Ancient Egyptian inspirations to appeal to a broad audience. These games come in standalone progressives, local progressives and wide area network progressives, all of which contribute to the potential for sizable winnings.

Game Name Game Developer RTP Release Date
Diamond Mine Megaways Jackpot King Blueprint Gaming 96.43% 01.05.2018
Gladiator Jackpot Playtech 94.09% 20.11.2012
The Goonies Return Jackpot King Blueprint Gaming 96% 30.09.2021
King Kong Cash Jackpot King Blueprint Gaming 95.5% 05.06.2020
Genie Jackpots Wishmaker Blueprint Gaming 96.06% 25.07.2020
Rainbow Jackpots Red Tiger Gaming 96.15% 08.09.2016

Gala Casino Slingo and Scratch Cards

Gala Casino Slingo Games

Slingo and scratch cards at Gala Casino offer a combination of simplicity and chance, presenting players with over 30 options in this distinctive game category. Slingo merges slots with bingo, introducing a new dynamic to the game, while scratchcards offer instant winnings through a quick reveal process.

Game Name Game Developer RTP Release Date
Slingo China Shores Slingo Originals 94.07% 26.02.2024
Slingo Fire and Ice Slingo Originals 96.4% 08.02.2022
Slingone Fishin’ Slingo Originals 95% 02.07.2021
Book of Slingo Slingo Originals 95% 26.05.2021
Slingo Money Train Slingo Originals, Gaming Realms 94.50% 25.05.2023
Fishin’ Frenzy Scratchcard Blueprint Gaming 80% 30.09.2019
Deal or No Deal: What’s In Your Box Scratchcard Blueprint Gaming 77.76% 08.08.2016

Gala Casino Live Casino and Table Games

Gala Casino Live Games

Gala Casino offers more than 100 live casino and table games, creating an authentic atmosphere. The live casino games include various versions of blackjack, roulette, baccarat, and poker. Each game has live dealers to replicate the real-life feel of the casino. Themes span from classic casino aesthetics to innovative game shows, appealing to different player preferences.

Game Name Game Developer RTP Release Date
Adventures Beyond Wonderland Live Playtech 96.82% 18.02.2021
Money Drop Live Playtech 94.01% 09.07.2021
Quantum Roulette Live Playtech 97.31% 20.08.2019
Prestige Roulette Playtech 99% 23.11.2019
Caribbean Stud Poker Evolution Gaming 96% 03.12.2018
Video Poker Evolution Gaming 99.54% 23.08.2023
Cashback Blackjack Playtech 99.55% 11.01.2019
Quantum Blackjack Plus Playtech 99.68% 24.05.2021

Tips for Players

  • Get to Know RTP and Volatility: Pay attention to the RTP (Return to Player) and volatility levels of slots. These indicators can offer insight into the potential returns and risks involved.
  • Find Game Reviews and Try Demos: Before placing bets, read game reviews and try out demo versions to understand the gameplay and bonus features.
  • Bet Wisely: Adjust your bet size according to your budget to extend your playing time.
  • Learn About Bonus Features: Look for slots with bonus features like free spins, multipliers, and wild symbols that can increase your chances of winning.
  • Set Limits: Establish a budget and time limit for your gaming sessions to maintain control and promote a balanced approach to gambling.
  • Strategic Use of Power-ups: Employ power-ups judiciously to bolster scores and expedite grid completion.
  • Concentration on Rows: Aiming to fill rows can simplify scoring.
  • Employ Multipliers: Multipliers can be a crucial strategy to amplify points. Search for them and apply them with thought.
  • Objective of a Full Grid: Aim to fill every space on the grid for the highest achievement.
  • Defensive Gameplay: In competitive scenarios, if an adversary is nearing a win, strategic use of power-ups to obstruct their progress can be effective.
Expert's Rating
Variety of Games 4.4

Exploring Gala Casino was a pleasing task. The casino hosts over 1,000 games from respected providers like Microgaming and Blueprint Gaming. The clear RTP data provided is useful, particularly when trying out slots. The mix of classic and innovative game types, from jackpot slots to Megaways, offered plenty of options for new discoveries. The casino’s commitment to player support through RTP stats and free trials was apparent. I’d rate Gala Casino 4.4 out of 5 for its robust game offerings and user-friendly interface.

Jamie Wall
Jamie Wall Casino Analyst

Gala Casino Mobile Optimisation

Gala Casino Mobile Optimisation

Gala Casino makes sure that its offerings are easily accessible on smartphones and tablets, so you can play whenever and wherever you want. They offer a large selection of games optimised for playing on the go. With mobile technology, players can access progressive jackpots, slot machines, and live casino games, providing a convenient way to participate in gaming activities.

Most games are optimised for mobile use, but some may not be fully adjusted for mobile screens or operating systems, which could cause issues for players. Still, there is Gala Casino app for both iOS and Android devices, aiming to broaden usability and improve access for its users.

Download Source iOS Casino App Android Casino App
URL https://apps.apple.com/gb/app/gala-casino-real-money-games/id706012393 https://play.google.com/store/apps/details?id=com.gala.android.casino&hl=en&gl=GB
Rating 4.7 4.2
Reviews 3.8K  1.3K 
Provider Gala Interactive (Gibraltar) Limited Gala Interactive (Gibraltar) Limited
Compatibility iOS 14.0 or later Android 5.0 or later
Language Multilingual Multilingual
Last Update 27 Feb 2024 11 Nov 2022
Version 24.02.21 22.11.11
Expert's Rating
Mobile Optimisation 4.7

Overall, I give Gala Casino’s mobile offering a 4.7 out of 5. The apps are well optimised for on-the-go gaming with a large selection of games, though some may not display perfectly on all devices. Loading times using mobile internet are generally fast, making game play quite convenient. It’s clear that Gala Casino has invested in a strong mobile presence.

Jamie Wall
Jamie Wall Casino Analyst

Gala Casino Deposit Methods

Gala Casino offers its players a no-fuss approach to depositing funds, with a focus on convenience and security. The broad selection of payment methods available makes it easy for users to make transactions. These methods include e-wallets, debit cards, and mobile payments. Starting at £5, minimum deposits are designed to be accessible without imposing additional transaction fees, making Gala Casino a practical option for UK players.

Payment Method Processing Time Min Deposit Commission Fees
Google Pay Instant £5 Free
Apple Pay Instant £10 Free
Debit Card Instant £5 Free
PayPal Instant £10 Free
Paysafecard Instant £10 Free
Skrill Instant £5 Free
Skrill 1-Tap Instant £5 Free

Gala Casino’s approach to deposit methods prioritises user convenience, underscoring the significance of responsible gaming with options like deposit limits and gambling controls. The unavailability of certain payment methods, like direct Paysafecard vouchers, alongside prohibiting credit card transactions, is in line with regulatory guidelines, accentuating safer gambling. The ability to set deposit limits and access controls easily promotes a responsible gaming environment.

Expert's Rating
Deposit Methods 4.2

I’d like to rate Gala Casino’s deposit process 4.2 out of 5. The transactions are instant, and the system is easy to use. I particularly appreciated the direct e-wallet integrations, such as PayPal. The casino’s adherence to UK regulations by omitting credit cards and advocating responsible gambling contributes to its reliability. However, providing greater clarity on payment method limitations would be beneficial.

Jamie Wall
Jamie Wall Casino Analyst

Gala Casino Withdrawal Methods and Limits

Gala Casino provides multiple withdrawal options. It aligns with UK gambling standards by requiring the use of a deposit method for withdrawals, a measure for secure transactions.

Payment Method Minimum Withdrawal Time Commission Fees
Debit Card £5 1-3 Banking Days Free
Visa Fast Funds £5 Within 4 hours Free
Bank Transfer £5 2-4 Banking Days Free
Apple Pay £5 1-3 Banking Days Free
Instant Bank Payment £5 Instant Free

For those who have funded their Gala Casino account using PayPal in the last six months, withdrawals are also possible via PayPal. Although Gala covers deposit fees, it remains unclear if the casino also absorbs withdrawal fees via PayPal. Following the closed-loop policy, players wishing to withdraw through another method must first withdraw an amount equal to their PayPal deposits via PayPal.

Expert's Rating
Withdrawal Methods 4.0

I award Gala Casino’s withdrawal procedures a 4 out of 5. I found the withdrawal options to be comprehensive, with the rapidity of Instant Bank Payments notably efficient. However, improvements could include more precise communication regarding withdrawal times and potential fees, especially for users who prefer traditional bank transfers or are looking for even faster withdrawal methods.

Jamie Wall
Jamie Wall Casino Analyst

Gala Casino Account Verification Process

Initiating the KYC and account verification process at Gala Casino is crucial for maintaining player safety and meeting the regulations of the UK Gambling Commission. This thorough procedure is designed to combat fraud, ensure players meet the legal gambling age, and uphold the integrity of the gaming setting. Verification begins at the point of registration and is periodically revisited to verify the accuracy of player information continuously.

Particularly noteworthy is the Source of Funds check that is activated when player activities reach certain thresholds, reflecting the stringent standards mandated by the commission.

For verification, players may be asked to provide various documents, such as a valid photographic driving license, a recent bank statement, or a utility bill. Other documents that might be requested include a current Council Tax bill, a recent HMRC tax notification, and proof of residence like an up-to-date tenancy agreement or a recent mortgage statement. Additional documents could include insurance certificates, a university acceptance letter, a recent employment contract, a marriage certificate, and an enrolled deed poll certificate. Each of these helps in confirming the identity and legitimacy of the players, reinforcing the casino’s commitment to regulatory compliance and gaming integrity.

Steps to Complete the KYC Process:

  • Identity Confirmation: Submit an acceptable form of photographic ID and proof of residence.
  • Method Selection: Use the online uploader or mobile app, or send details via [email protected].
  • Review Period: Allow up to 24 hours for the review of your submitted documents.
  • Source of Funds Documentation: For SoF details, utilise the online portal or send the documents to [email protected].
  • Include Username: Always append your Gala Casino login (username) when emailing documents.

Your documents are expected to be verified within 24 hours, after which your account should be in good standing for full participation. If you need help or have any complications, Gala Casino’s Customer Support team is ready to provide assistance and guide you through the necessary steps.

Undergoing KYC at Gala Casino is necessary to meet regulatory compliance and safeguard your account. In my case, submitting documents was compulsory, including proof of address and ID. The process required up to 24 hours for verification. The steps were clearly outlined, and the support team was helpful whenever I had queries or needed assistance in submitting the right documents.

Gala Casino Customer Support

Gala Casino provides a robust customer support system designed to assist players efficiently through various methods. Players have multiple ways to reach out for support:

  • Help & Contact Pages: Gala Casino has an FAQ section on its Help & Contact pages that addresses common queries and issues.
  • Live Chat: This feature is accessible 24/7 to both registered and unregistered users and is managed by an effective chatbot that offers immediate responses.
  • Contact Form via Email: Players can use a contact form available on the casino’s website to send emails directly to the support team, which operates continuously.
  • Social Media Channels: The casino uses modern communication tools by providing support through secure private messages on social media channels like Facebook, X (formerly Twitter), and Instagram. These channels also offer a quick average response time of about 5 minutes.
Contact Method Availability Average Response Time
Live Chat 24/7, for all users Immediate
Contact Form (Email) 24/7 Varies
Facebook Messenger 24/7 5 minutes
X Messenger 24/7 5 minutes
Instagram Messenger 24/7 5 minutes

Unfortunately, Gala Casino has no contact number, which might be a limitation for players who prefer voice communication.

Expert's Rating
Customer Care 4.5

I contacted Gala Casino via their live chat service to enquire about PayPal withdrawal times. I was pleased with the prompt and useful response I received. While the lack of telephone support is slightly disappointing, the overall effectiveness of their digital communication methods makes up for it. I would rate their customer service as 4.5 out of 5, reflecting a high level of satisfaction with their digital-first approach.

Jamie Wall
Jamie Wall Casino Analyst

The Buzz: What Players Say About Gala Casino

Reviews.io

Reviews.io

100 comments from Gala Casino players were scrutinized across various platforms. For Reviews.io, the casino received a high rating of 4.7/5 from 246 reviews. Positive feedback makes up 29% of the total comments analyzed, with key advantages including a prompt and efficient withdrawal process, excellent customer support, and a commitment to responsible gaming and ethical practices.

Oscar: “To be honest, constantly I am losing. And sometimes I win, but I do not have any issues with gala casino, far as I know it’s very genuine, fast payout without delay, 100% much better than other website.”

Negative feedback constitutes 58% of comments, with main concerns being withdrawal and deposit issues.

Robert Prior: “Take your deposit but trying to make a withdrawal very hard. I would not like to work for the company. The only other cowboy missing is John Wayne. Take seconds for a deposit but a withdrawal 4 days how can this be.”

trustpilot

Trustpilot

On Trustpilot, Gala Casino has a low rating of 1.5/5 based on 272 reviews. Positive feedback makes up 29% of the total comments, with key advantages being a fast withdrawal process, excellent customer support, and responsible gaming practices.

Geoffrey: “Amazing casino and fair. How this casino only has 2 stars is beyond me. Won 2k withdrawal was in my bank in 1hr. They even send you an email saying think about what you’re spending the money on and don’t be quick to redeposit. Literally, if I could give this company ten stars I would and I’ve played most sites. Absolutely miles above the rest.”

Negative feedback is significant, with 58% of comments being critical. The main issues reported include problems with customer service, withdrawal and deposit issues, and concerns about fairness and rigging.

renata de oliveira lima: “Should be banned! Needs reporting to gambling commission! I could see the slots glitching in order to avoid the bonus spins!”

askgamblers

Askgamblers

On AskGamblers, Gala Casino has a rating of 6.3/10 based on 27 reviews. Positive feedback highlights similar advantages as other platforms, including a quick and hassle-free withdrawal process, excellent customer support, and responsible gaming practices.

Negative feedback is also significant, with 58% of comments being critical. The main issues reported are problems with customer service and delayed or unhelpful responses.

Inactive user: “Bonuses are terrible, you have to wager 200 first to then get a 10 bonus wow unreal and they so-called live help is terrible, no help at all, very rude and often close the chat without warning which then you have to go through another couple of annoying steps to then restart chat, defo one to avoid if you’re looking for a bonus and some fun.”

Final Say

Concluding my thoughts, Gala Casino, backed by the Entain Group, marks a significant presence in the UK online gambling scene, offering a trustworthy and fair gaming setting. The focus on responsible gaming, alongside robust security protocols, provides a secure environment for players.

The website’s user-friendly design and excellent mobile optimization make accessing games effortless. This flexibility allows users to play their favourite games without constraints, promoting an easy transition between devices. Suited for players seeking a reliable and secure option that values and rewards their involvement, Gala Casino excels in providing a satisfying setting for those who prioritize safety, convenience, and recognition for their dedication.

Highlights include a commendable loyalty program that recognizes and rewards regular play, a strong commitment to security and responsible gaming, and exceptional mobile optimization that makes games accessible across different devices. Overall, I rate Gala Casino at 4.4 out of 5.

Overall Rating

How we rank 4.4
First Impression 4.5
License and Security 4.3
Bonuses & Special Offers 4.5
Loyalty Programme 4.2
Deposit Methods 4.2
Withdrawal Methods 4.0
Mobile Gaming Experience 4.7
Customer Care 4.5
Variety of Games 4.4
Jamie Wall
Jamie Wall Casino Analyst

FAQ

What can I do if I am unable to register?

If you’re facing issues with registration, it could be due to several factors. You may have entered incorrect details too often, resulting in a temporary block; wait for the specified duration and try again. It’s possible an account already exists with your details; if so, attempt to recover your password. Clearing your cache and cookies might resolve the issue, or you might be in a location where the service isn’t available. Gala Casino accepts new members from the UK, Republic of Ireland, Gibraltar, and Jersey.

Why can't I get access to my account?

If you can’t access your account, check you’ve entered the correct password. Issues may arise if your account isn’t fully verified or you’ve tried registering multiple accounts — only one per customer is permitted. Sometimes, accounts on sister sites are closed for safer gambling compliance or for breach of terms. Check your emails, including spam, for communications.

Why are the bonuses and promotions blocked on my account?

If there is a significant change in betting behaviour over a short period, bonuses and promotions may be temporarily blocked or frozen on an account. This is a requirement by the Gambling Commission. To resume receiving these offers, it is recommended that you initiate a chat with the company’s support team for assistance. They will help promptly.

My Welcome Bonus - why haven't I received it?

If you haven’t received a welcome bonus, consider the minimum deposit, timing, and payment methods used. First-time deposits are typically required. If there’s an issue, a warning should be displayed in your account. After qualifying, the bonus might take a bit to show up. Some bonuses are specific to certain games or bet types, so reading the terms carefully is important.

What can I do if my casino game doesn't work?

If your casino game has stopped or crashed, it’s likely a temporary glitch, possibly due to a weak internet connection or technical snags. Check your connection first; if that’s stable, try restarting the game. Clearing your cache or using a different web browser often resolves most problems. For further details, the ‘Unable to Play’ section on the casino site might help. Should issues persist, consider adding Gala Casino to your browser’s list of trusted sites, guidance for which is provided in their help articles. Alternatively, note down the Game ID from ‘Game Logs’ and inform customer service. Meanwhile, you might switch to a different game; any progress in the malfunctioning game should resume once the issue is rectified.

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User reviews of Gala Casino

User Rating Rated by 1 users
4.7
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Have you had any prior experience with this casino?
4.7

May 6, 2024

arcticfalcon87

United Kingdom United Kingdom

I do love the Gala Casino! The game selection is off the chain – slots, table games, you name it. The graphics are dope, and the gameplay is easy. Had a minor issue, and their customer service was on point, hooked me up with some sweet bonuses and even gave me a call to check if I was cool. Love the vibes, love the games, love Gala Casino! Highly recommend for anyone looking to have a blast online.
Like
Sleek design. Stellar customer service. Special bonuses.
Dislike
Could add more live dealer games

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