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Giant Spins Welcome Bonus

Up to £100 + 50 FS

#Ad, 18+, GambleAware.org | Available to players with active, verified, unrestricted accounts. Valid until f...urther notice. 1st time depositors only. Players must be Min Deposit £10. Max games bonus £100. To withdraw Games Bonus & related winnings, wager x65 the amount of your deposit + bonus funds. Games bonus funds may be used on selected games only. 50 Free Spins [FS]. FS are valid on Dazzle Me for 7 days. FS wins are granted as Games Bonus after all FS are used. Games Bonus funds generated from FS winnings must be wagered x80. Max Games Bonus funds transfer to real money: £100 + the initial bonus amount. Wagering requirements vary by game. Country restrictions apply. UK only: deposit balance is available for withdrawal at any time. Full Bonus T&C Show more

Giant Spins Bonuses

Discover 0 Giant Spins bonus codes available in December 2024

1 Deal available in United Kingdom

We do not recommend using Giant Spins: withdrawal problems, support not responding

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Giant Spins Available for UK Players
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For Existing Players Only

Bonus type: No Deposit, No Wagering, Existing Players

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Giant Spins Review

Gamblizard's Giant Spins review is a great way for British players to get a unique insight into the casino's features and offerings. Find Giant Spins promo codes that are accessible to both new and existing customers. You can also find out how the casino is different from others in a crowded market. This in-depth review will help you decide if Giant Spins is the right fit for your gaming preferences.

  • Launched in 2018
  • License UK Gambling Commission, Gibraltar Gambling Commission
  • Min Deposit £10
  • Payment Methods Bank Wire Transfer, MasterCard, Neteller, PayPal, paysafecard, VISA, Entropay, Pay by Mobile, Debit Cards, Pay by SMS, PayForIt
  • Withdrawal Methods Bank Wire Transfer, Maestro, MasterCard, Neteller, PayPal, Visa
  • Min Withdrawal £10
  • Games 12
  • Game Types Blackjack, Keno, Scratch Cards, Slots
  • RTP 96.85%

Pros & Cons

  • Pros

  • Abundant Slots Selection: Giant Spins offers over 1,000 slot games from top providers such as NetEnt and Microgaming.
  • Strong Mobile Compatibility: Giant Spins is optimised for mobile devices, allowing players to access games, manage accounts, and seek support on smartphones and tablets.
  • Generous Welcome Bonus: New players get a 100% bonus up to £50 and 50 free spins on their first deposit.
  • Weekly Star Rewards Scheme: The Star Rewards programme adds ongoing value for regular players, encouraging consistent play and participation.
  • Transparent RTP Information: Giant Spins provides detailed RTP percentages for its games, keeping players well-informed about their potential returns.
  • No Deposit Fees: Giant Spins does not charge fees for deposits, making it financially attractive for players to fund their accounts.
  • Cons

  • Outdated Design: The website's layout has an old-fashioned appearance, which may not appeal to players who prefer modern, sleek interfaces.
  • Limited Customer Support Options: Customer support is primarily available via email, with live chat only open to registered users.
  • Absence of Live Dealer and Bingo Games: Giant Spins doesn't offer any live dealer games or bingo, so players looking for more gaming options may be disappointed.
  • Access Restrictions for Unregistered Users: Certain features, such as advanced game filters and search functions, are only available to registered users.
  • No Dedicated Mobile App: While the site is mobile-friendly, the lack of a dedicated mobile app for iOS and Android devices limits the convenience for players who prefer using apps for a more streamlined gaming session.
  • Withdrawal Processing Times: Withdrawals, especially via debit cards and Apple Pay, can take up to 7 business days.

Giant Spins Casino Profile

Giant Spins Casino, introduced in 2018, has become well-known in the UK’s online casino sector. The casino is powered by Dragonfish software, which is noted for its stable and high-quality gaming offerings. The brand is a part of the Broadway Gaming Group, known for its strong reputation and commitment to player satisfaction. Giant Spins is a prime choice for players who desire a specific gaming selection, distinct from the wider array of casino games. Here is the corporate information for Giant Spins:

Parent Company Operating Company Website Link Head Office Address Employee Count (Zenzero Limited)
Zenzero Limited Grand Battery Holdings Limited giantspins.com 13, Tower House, Castle Street, Douglas, IM1 2EZ, Isle of Man 201-500

Giant Spins continues to uphold its reputation by offering a curated selection of games. Its unique approach and dedicated service make it a noteworthy contender in the UK online casino scene.

Usability Review of Giant Spins

Upon initial visit to Giant Spins, users are met with a colour scheme of lively greens and blues, typical of the online casino industry. The layout, though operational, emits an old-fashioned feel which may not attract those accustomed to sleeker, contemporary websites. The user interface (UI) is relatively basic, with clear links to Home, Games and Offers, making it easy to find these primary sections.

The site’s structure is logical with crucial links prominently displayed. Nonetheless, certain game filters and advanced search options are accessible only after logging in, posing a minor barrier for new visitors wanting to explore more deeply. The range of games is praiseworthy, with a good selection of slots and jackpot games across a variety of titles and genres, all of which can only be accessed after login or registration.

The adaptability to mobile devices suffices, permitting game and offer access on various devices, though a more updated design could refine this aspect. The support for mobile device gaming is notably strong, offering accessibility for those who prefer gaming on handheld devices.

Usability Facts:

Ease of Navigation Good
Mobile Games Availability Good
Game Filters Limited (requires login)
Search Function Limited (only for registered users)
Loading Speed Good
UX and UI Rating Adequate
Expert's Rating
Usability Review 3.0

The usability of Giant Spins receives a score of 3 out of 5. The site operates effectively with a broad selection of games and promotions but is affected by an outdated design and access limitations on game filters and search options for unregistered users. I found the site’s navigation to be quite effective; however, I believe the visual style and accessibility to features for non-logged-in users could see improvements.

Jamie Wall
Jamie Wall Casino Analyst

Giant Spins Licensing Overview

Giant Spins operates under a robust licensing framework that regulates and protects its operations. The casino services are managed by Broadway Gaming Ireland DF Limited, licensed by the Great Britain Gambling Commission under licence number 58267. This affiliation with a reputable regulatory body underscores a commitment to legal compliance and player safety.

No public records suggest that Giant Spins has been blacklisted or flagged for high-risk activities, which speaks positively about its reliability and integrity in operations. As with any online gambling site, players should remain vigilant about the terms of service and any changes that may affect their interaction or data privacy.

Giant Spins actively promotes safe gaming practices. The site features tools and resources to support responsible gambling, including deposit limits, activity statements, self-assessment tests, and links to organisations like GamCare and BeGambleAware. Such measures are crucial in helping prevent gambling-related harms and providing support where needed.

To clarify the specific offerings related to player safety and responsible gambling, here is a detailed breakdown:

Feature Availability
Deposit Limits Yes
Responsible Gaming Seals Yes
Cooling-off Periods Yes
IT Security SSL Encryption
Two-factor Authentication N/A
Self-exclusion Tools Yes
Protection of Minors Yes
Expert's Rating
Licensing Overview 4.0

Based on my direct observations of the Giant Spins site, the commitment to responsible gaming and player protection is evident and very strong. Tools and resources at Giant Spins are easily accessible, contributing to a secure and responsible gaming environment. I would rate their efforts in player safety and responsible gambling a solid 4 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

Giant Spins Bonuses and Promotions with a Promo Code

Giant Spins offers a range of bonuses to its players. Existing customers can take advantage of weekly deposit bonuses and promo codes, available from Monday to Sunday, featuring free spins and slot bonus top-ups. Additionally, there are monthly promotions such as Slots Tournaments and exclusive minigames with prizes ranging from free spins to new TVs and home improvements. Members can also find bonus codes in the Offers tab, providing extra rewards. Newcomers are welcomed with a sign up offer, which includes a 100% bonus match up to £50 and 50 free spins on a minimum deposit of £10, subject to a 35x wagering requirement. To see the complete list of offers and promotions, players must log in or create a Giant Spins account.

Welcome Bonus at Giant Spins

Giant Spins presents an appealing sign up offer for new players making their initial deposit. With a minimum deposit of £10, players receive a 100% bonus match up to £50 along with 50 additional free spins. This first deposit bonus aims to significantly boost a new player’s gaming funds. Both the joining offer and any winnings from the free spins are subject to a wagering requirement of 35 times, which players must meet to withdraw the funds. The complimentary spins are available for use on selected games, adding extra value to the promotion.

It is important to note that these spins must be used within 7 days of being credited. This promo provides substantial benefits, and if a bonus code is supplied, it must be entered exactly as provided to activate the offer. This arrangement helps new members start their gaming with a solid footing.

T&Cs: Players must be 18+ years of age to play. UK only: Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for withdrawal at any time. Players located in Northern Ireland cannot participate in this promotion. General withdrawal terms apply. Giant Spins full privacy policy notice and Terms and Conditions apply.

No Deposit Bonus and Giant Spins Wheel

Currently, Giant Spins Casino does not offer a no-deposit bonus. Players seeking this type of promotion can regularly check the no deposit bonus page at Gamblizard for updates on available offers.

If no such bonus is available at Gamblizard, consider other rewarding options like Giant Spins Wheel, which features prominently in most promotions. Players can earn spins on the Wheel through the Star Rewards loyalty program, which runs weekly. Additionally, random Wheel spins are frequently given to regular players via email notifications.

Wheel prizes range from bingo vouchers for invite-only jackpot games to free spins for slots and bingo bonuses. To check your Giant Spins Wheel spins balance, sign in or create an account, navigate to the Offers tab, and select Giant Spins Wheel.

Expert's Rating
Bonuses and Promotions 3.5

Giant Spins presents various promotional offers to both new and existing players. From weekly deposit bonuses and promo codes to monthly promotions like Slots Tournaments and exclusive minigames, there is always something to look forward to. However, I would rate the range of promotions and their availability as 3.5 out of 5. While the offers are generous, accessing the full list requires registration, which might be inconvenient for some. Additionally, bonus offer activation sometimes involves a waiting period, which can be a bit frustrating.

Jamie Wall
Jamie Wall Casino Analyst

Star Rewards Scheme at Giant Spins

The Star Rewards scheme at Giant Spins offers players a way to earn various rewards based on their deposits and gameplay each week. This loyalty programme is structured to provide benefits such as Free Spins, vouchers, and access to the Rewards Wheel, increasing the value of participation.

The Star Rewards scheme operates on a weekly cycle from Monday to Sunday. Your activity during this period determines your rewards level for the following week. Every Monday before 6pm, rewards are credited to your account. You can check your Giant Spins inbox to claim these rewards. To participate, you must be an active, verified member of Giant Spins, aged 18 or older. Your account must be unrestricted and active.

The Star Rewards programme features different levels, each offering varying rewards. To qualify for a level, you must meet specific deposit and wagering criteria from the previous week. Your level is based on the lower value between your deposits and wagers. For instance, if you deposit £25 but wager £125, you will qualify for Level 1, as the lower value is £25. If either your deposits or wagers are less than £20 for the week, you will not qualify for any rewards.

Rewards Breakdown:

  • Rewards Wheel: Players can spin the Rewards Wheel, which offers various prizes, including Bonus Spins, Free Spins, and real cash. The prizes change regularly.
  • Superstar Wheel: Reaching Level 4 grants access to the Superstar Wheel. Additional spins are awarded for every £250 deposited and wagered, up to a maximum of 5 Superstar Wheels per week.
  • Bonus Spins and Speed Vouchers: Bonus Spins convert to game bonus funds based on accumulated points. Speed Vouchers allow unlimited spins within a set time. Both are credited on specific games chosen by Giant Spins.

Winnings from Bonus Spins are converted to game bonus funds, which must be wagered 35 times before being converted to real money. Winnings are capped at £100 plus the initial bonus amount.

Similar to Bonus Spins, Free Spins winnings are subject to a 35x wagering requirement. Any game’s bonus must also be wagered 35 times. Only funds won from games bonus wagers count towards this requirement. Withdrawing funds before meeting the wagering requirements will result in the loss of bonus funds and any pending vouchers.

Loyal players who consistently participate and meet the criteria can expect additional benefits such as:

  • Uncapped Free Spins: Available for players who qualify, providing free spins on selected games.
  • Superstar Wheel Perks: Additional spins for maintaining high levels of deposits and wagers over consecutive weeks.
Expert's Rating
Star Rewards Scheme 4.0

After using the Star Rewards loyalty system at Giant Spins, I found it to be a well-structured programme that truly rewards consistent play. The variety of bonuses, from Free Spins to game vouchers, adds a layer of fun to regular gameplay. However, the stringent wagering requirements can be a bit challenging. I rate the Star Rewards programme a 4 out of 5 for its generous rewards and appealing system.

Jamie Wall
Jamie Wall Casino Analyst

Casino Games at Giant Spins

Giant Spins offers numerous online casino games, featuring over 1,000 titles available across mobile, tablet, and desktop devices. The lobby showcases popular and new slot releases from top providers such as Eyecon, IGT, WMS, NetEnt, and Microgaming. While live dealer and bingo games are absent, there’s plenty to keep players entertained.

Game Facts:

Game Type Quantity Most Popular Game
Slots 1,000+ Gold Blitz
Jackpot Slots 70+ Fireworks Frenzy Jackpot
Megaways Slots 50+ Fishin’ Frenzy Megaways
Slingo and Instant Games 50+ Monopoly Slingo

Giant Spins offers a varied portfolio of gaming options, ranging from classic slots and jackpot games to the latest Megaways and Slingo titles. Regular additions of new games keep the selection fresh, appealing to both new players and regulars.

RTP Information and Free Play at Giant Spins

Giant Spins is transparent about the Return to Player percentages for its games. Each game’s RTP is detailed within its information or help pages. For instances where it isn’t found directly on a game’s help pages, players can refer to the RTP Table, which is regularly updated. In cases of discrepancies, the RTP listed on the game’s information page is considered accurate.

RTP data for some of the main games at Giant Spins:

Game Provider RTP Industry Standard RTP
Medusa: Fortune & Glory Dream Tech 96.62% 96.00%
11 Enchanting Relics All41 Studios (Microgaming) 94.23% 96.00%
Animal Antics Inspired Gaming 95.00% 96.00%
Deco Diamonds JustForTheWin 96.03% 96.00%
Devilish Fortunes Triple Edge Studios 94.01% 96.00%
Dia del Mariachi Megaways All41 Studios (Microgaming) 94.23% 96.00%
Dynamite Digger Eureka! Jackpot Eyecon 93.26% 96.00%
Fae Legend Warrior Jackpot Eyecon 92.99% 96.00%
Rainbow Riches Slingo Slingo Originals 95.60% 95.00%
Slingo Ante Up Slingo Originals 97.10% 95.00%

While not all games at Giant Spins are available in practice mode, there is a curated list of free games. Additionally, promotional offers with bonus spins are regularly available, providing an opportunity to try new games without any financial commitment.

Slots at Giant Spins

Slots at Giant Spins offer a broad selection with over 1,000 games available. The slot themes range from Irish folklore and Oriental aesthetics to myths, nature, and historical events. With such variety, players can discover games that suit their interests and preferences.

Top Slot Games at Giant Spins:

Game Provider RTP Release Date
Serengeti Kings NetEnt 96.20% 23/01/2020
Silver Fang Games Global (Microgaming) 96.30% 11/08/2009
Chitty Bang Wizard Games 96.00% 25/04/2018
Dr. Watts Up Games Global (Microgaming) 94.04% 12/12/2022
Ghost Glyph Quickspin 96.18% 08/09/2020
Ingots of Cai Shen All41 Studios (Microgaming) 94.01% 02/02/2021
Jade Shuriken Slingshot Studios (Microgaming) 94.24% 06/09/2022
Lucha Legends Games Global (Microgaming) 96.00% 31/10/2018
Parrot’s Gold Wizard Games 95.98% 26/06/2019

Jackpot Slot Games

Giant Spins has jackpot slots with themes like treasure hunts, heists and African safaris, plus slot games inspired by films. With over 70 jackpot slots available, players can choose from titles developed by top providers such as Blueprint Gaming, ELK Studios, and predominantly Eyecon. These games include various progressive jackpots, providing multiple opportunities for significant wins.

Game Provider RTP Release Date
99 Time Jackpot Eyecon 92.92% 18/02/2017
Beat the Bobbies at the Tower of London Jackpot Eyecon 93.54% 26/05/2020
Crystal Furnace Jackpot Eyecon 96.56% 02/06/2022
Galactic Girls Jackpot Eyecon 96.08% 18/08/2020
Happy Birthday Jackpot Eyecon 93.02% 07/02/2018
Heartburst Jackpot Eyecon 95.07% 30/08/2018
Jungle Goals Daily Jackpot Section 8 Studio 95.21% 28/06/2014
Oktoberfest Spins Daily Jackpot Section 8 Studio 96.02% 13/06/2016
Happy Faces Daily Jackpot Section 8 Studio 95.26% 02/06/2021

Megaways Slot Games at Giant Spins

Megaways slot games offer a unique gaming mechanic with thousands of ways to win on each spin. These slots feature dynamic reels that change with every spin, creating an unpredictable gaming environment. At Giant Spins, players can explore a variety of themes such as mythology, modern culture, aliens, and witchcraft from leading providers like Blueprint Gaming, Inspired Gaming, Gameburger Studios, and Red Tiger. With over 50 Megaways slots available, Giant Spins has options for every preference.

Best Megaways Slots at Giant Spins:

Game Provider RTP Release Date
Hyper Strike CASH Megaways Gameburger 94.15% 20/06/2023
Invaders Megaways WMS 96.30% 15/06/2021
Joyful Joker Megaways All41 Studios (Microgaming) 93.95% 18/05/2021
Perfect Potions Megaways Light and Wonder 96.31% 22/04/2021
Reel Lucky King Megaways Inspired Gaming 96.00% 08/02/2021
The Money Men Megaways Pragmatic Play 94.00% 26/10/2023
Beetlejuice Megaways Barcrest 96.00% 21/04/2020
Desperados Wild Megaways Inspired Gaming 96.00% 10/12/2019
Fu Fortunes Megaways iSoftBet 96.03% 15/07/2020

Slingo and Instant Wins

Giant Spins offers over 50 Slingo and Instant games, including Instant Wins and Scratch Cards. These games come in themes such as TV shows, sports, and historical events. Players can find unique game types with special features and storylines.

Best Slingo and Instant Games:

Game Provider RTP Release Date
Book of Slingo Slingo Originals 96.37% 26/05/2021
Britain’s Got Talent Slingo Slingo Originals 95.00% 07/05/2018
Slingo Berserk Slingo Originals 95.51% 20/05/2020
Slingo Cascade Slingo Originals 95.00% 05/08/2019
Slingo China Shores Slingo Originals 94.07% 26/02/2024
Eternal Wishes LuckyTap Eyecon 93.19% 18/10/2023
Fluffy Favourites LuckyTap Eyecon 93.19% 17/10/2023
Casino Scratch G.Games 92.00% 08/10/2021
Scratch Gorilla Go Wild NextGen 95.53% 13/04/2015

Tips for Players

To make the most of your playtime and potential winnings at Giant Spins, consider the following:

  • Check the RTP: Look for games with a high return-to-player percentage, ideally above 95%, to maximise your potential returns.
  • Understand the Theme: Choose a theme that appeals to your interests for more compelling gameplay.
  • Review the Game Provider: Opt for games from reputable developers known for fair play and high-quality graphics.
  • Read the Game Rules: Learn about the payout table, bonus features and special symbols.
  • Set a Budget: Decide on a budget beforehand to manage your spending effectively.
  • Try Free Play Options: Take advantage of free play options to practise and understand the game mechanics without financial commitment.
  • Use Bonuses Wisely: Take advantage of bonuses, but always read the terms and conditions to understand wagering requirements.

By keeping these tips in mind, you can have a rewarding time playing at Giant Spins.

Expert's Rating
Games 3.8

I rate the game portfolio at Giant Spins a 3.8 out of 5. The selection of games, particularly slots, is commendable, with over 1,000 titles from renowned providers like NetEnt and Microgaming. However, the absence of live dealer and bingo games is a drawback. RTP transparency and frequent updates keep things fresh, making it a reliable choice for different gaming options.

Jamie Wall
Jamie Wall Casino Analyst

Mobile Offering at Giant Spins

Giant Spins is accessible on many devices, including smartphones and tablets. The casino’s website is optimised for mobile use, offering a user-friendly interface that adapts well to different screen sizes. You can access the full functionality of Giant Spins on the go, using a mobile browser on iOS or Android devices. The site performs efficiently, allowing access to games, account management, and customer support without issues.

While most games at Giant Spins are optimised for mobile play, there are some nuances. Not all games may function perfectly on mobile devices due to software limitations. Currently, Giant Spins does not offer a dedicated mobile app for either iOS or Android. However, they are actively developing apps for these systems, which will be available soon. For now, users can play directly through their mobile browsers by visiting giantspins.com, which provides effective gameplay.

Device App Availability
iOS Coming Soon
Android Coming Soon
Browser Yes
Expert's Rating
Mobile Offering 3.5

I would rate Giant Spins’ mobile offering a 3.5 out of 5. The site loads quickly and runs well on mobile internet, making it convenient for gaming on the move. However, the absence of dedicated apps slightly limits the overall use. Despite this, the mobile site is well-designed and functional, offering a solid gaming option for mobile users.

Jamie Wall
Jamie Wall Casino Analyst

Deposit Methods at Giant Spins

Giant Spins Casino offers a range of convenient deposit methods, allowing players to fund their accounts with ease. With options such as debit cards, PayPal, and Apple Pay, the casino accommodates various preferences. The minimum deposit amount is £10, and processing times are typically instant, allowing players to start playing immediately. Giant Spins distinguishes itself with a clear approach to fees, often charging none for deposits, making it a competitive choice.

Payment Methods at Giant Spins:

Payment Method Min Deposit Processing Time Fee
Debit Cards £10 Instant None
PayPal £10 Instant None
Apple Pay £10 Instant None

How to Deposit Funds into Your Giant Spins Account

  • Login: Access your Giant Spins account by logging in with your credentials.
  • Navigate to Cashier: Go to the ‘Cashier’ section from the main menu to view deposit options.
  • Choose Deposit Method: Choose your payment method from the options available.
  • Enter Deposit Amount: Specify the amount you wish to deposit.
  • Confirm Details: Check your deposit details and confirm the transaction.

Giant Spins excels by offering instant processing times across all its payment methods. The inclusion of popular options like debit cards and PayPal makes it accessible to many users. Additionally, the absence of deposit fees for most methods is a significant advantage. However, it is worth noting that PayPal is only available for GBP and EUR currencies, and users with unverified accounts may need to provide additional documentation.

Expert's Rating
Deposit Methods 3.5

My time spent by depositing at Giant Spins was generally positive. The process was quick, taking less than a minute using my debit card. However, the range of payment options, while covering the basics, is not the most comprehensive. Overall, I would rate the deposit options a 3.5 out of 5. The casino provides popular methods with no fees, which is a significant plus, but expanding the variety would improve the service further.

Jamie Wall
Jamie Wall Casino Analyst

Giant Spins Withdrawal Methods and Limits

At Giant Spins, the withdrawal process is clear but limited to the deposit methods you used. The payout speed at Giant Spins varies by method. Debit cards and Apple Pay typically take 4-7 business days. PayPal is faster, processing within 4-5 business days. Wire transfers are the slowest, taking 7-10 business days. To expedite winnings, verify your account fully and avoid withdrawing during weekends or public holidays.

Withdrawal Methods Overview:

Payment Method Min Withdrawal Withdrawal Time Fee
Debit Cards £10 4-7 business days None
PayPal £10 4-5 business days None
Apple Pay £10 4-7 business days None
Wire Transfer £10 7-10 business days None

Withdrawal Step-by-Step Guide

  • Login to Your Account: Access your Giant Spins account with your username and password.
  • Locate the Cashier Section: Click on the cashier section from the main menu to access withdrawal options.
  • Select Withdrawal Method: Choose the method to withdraw money.
  • Enter Withdrawal Amount: Specify the amount you wish to withdraw, making sure it meets the minimum requirement.
  • Submit Verification Documents: If prompted, upload required documents such as ID, proof of address, and payment method verification.
  • Confirm Withdrawal Request: Review your withdrawal details and confirm the request to initiate the process.

Tips and Troubleshooting

  • Verification Issues: Keep your verification documents clear and updated to avoid delays.
  • Delayed Payments: Contact customer support if your withdrawal exceeds the stated processing time.
  • Withdrawal Errors: Double-check that all payment details are correct before submitting your request.
Expert's Rating
Withdrawal Methods and Limits 3.5

The withdrawal process at Giant Spins is generally efficient but somewhat restricted in terms of options, leading to a convenience score of 3.5 out of 5. My recent cashout via PayPal took 5 days, aligning with the stated timeframe. While the processing speeds are acceptable, expanding withdrawal methods could improve the user satisfaction.

Jamie Wall
Jamie Wall Casino Analyst

Customer Care at Giant Spins

Giant Spins offers a range of customer support options for players needing assistance. The support system is structured around two main teams: the Player Support Team and the Promotions Team.

The Player Support Team addresses issues related to logging in, updating addresses, personal information, deposits, withdrawals, banking, and problems with bonuses and Free Spins vouchers. Players can reach this team by emailing [email protected]. Response times are typically within three business days during normal workloads, but this can extend to 5-7 working days during busy periods.

The Promotions Team handles queries regarding the Welcome Offer, the Giant Spins Wheel, and other promotions. Players can contact this team by emailing [email protected], with similar response times to the Player Support Team.

For immediate assistance, Giant Spins offers a live chat feature available in the afternoon inside the Game Lobby after logging in. However, there is no live chat option available for unregistered users, which may be a drawback for prospective players seeking pre-registration support.

Additionally, there is an FAQ section on the Giant Spins website. While it provides some information, it is somewhat limited and could benefit from more comprehensive details.

Unfortunately, Giant Spins does not offer a contact form or phone support. Other modern methods of communication, such as messenger apps, are also not available.

Contact Methods and Availability:

Contact Method Availability Average Response Time
Live Chat Afternoon (registered users only) Immediate during available hours
Email (Player Support) [email protected] 3-7 working days
Email (Promotions Team) [email protected] 3-7 working days
Contact Form Not available N/A
Phone Support Not available N/A
Expert's Rating
Customer Care 3.0

The customer support at Giant Spins scores a 3 out of 5. The range of contact methods is not particularly wide, and response times can be slow during busy periods. During my interaction with the casino, I found the live chat useful but the lack of phone support and an effective FAQ section made it less than ideal. However, the email support was eventually helpful despite the wait.

Jamie Wall
Jamie Wall Casino Analyst

Conclusion

Giant Spins Casino offers a well-curated selection of games, focusing on slots, jackpot games, Slingo, and scratchcards, which will appeal to players who prefer these types of games. The site performs well across devices and provides good mobile compatibility, though the absence of a dedicated app and a somewhat outdated design may be off-putting for some users. However, the site lacks bingo, poker, and live casino options. Additionally, the limited availability of advanced search functions and game filters for non-registered users can be inconvenient.

Giant Spins is best suited for players who prefer a broad range of slots and are looking for a secure, user-friendly online casino. If you can overlook the absence of certain game types and are content with the existing game portfolio, Giant Spins provides a reliable and rewarding gaming environment.

Highlights of Giant Spins:

  1. Large Slots Selection: Over 1,000 slot games from top providers.
  2. Strong Mobile Compatibility: Functional and accessible on various devices.
  3. Star Rewards Scheme: Weekly rewards based on deposits and gameplay.
  4. Secure and Licensed: Operates under a reputable licence from the Great Britain Gambling Commission.

Overall Rating

How we rank 3.5
First Impression 3.0
License and Security 4.0
Bonuses & Special Offers 3.5
Loyalty Programme 4.0
Variety of Games 3.8
Mobile Gaming Experience 3.5
Deposit Methods 3.5
Withdrawal Methods 3.5
Customer Support 3.0
Jamie Wall
Jamie Wall Casino Analyst

FAQ

How do I know the games at Giant Spins are fair?

The fairness of the games at Giant Spins is maintained through the use of a Random Number Generator (RNG). This system undergoes rigorous testing, involving millions of rounds to verify the randomness of results. Additionally, Giant Spins regularly tests the system to maintain its reliability and fairness. The thorough testing process guarantees that every game outcome is unpredictable and unbiased, providing a trustworthy gaming environment for all players. This commitment to fairness underpins the integrity of Giant Spins’ offerings.

Why I am required to provide the source of funds I spend with Giant Spins? Is this a genuine request?

Giant Spins’ request for the source of funds is genuine and aligns with their regulatory obligations. Occasionally, they need to request information that might be considered personal. These regulations require verifying the origin of the funds deposited. This process helps maintain security and transparency, ensuring all transactions comply with legal standards. While it may seem intrusive, it is a necessary measure to prevent fraud and protect all parties involved. Therefore, providing this information is essential for continuing to use the services offered by Giant Spins.

What happens if I don't send you proof of the source of my funds?

If the requested information regarding the source of funds is not provided, Giant Spins may close, restrict, or terminate their business relationship with you. The account will remain in its current status until the necessary information is received to complete the review. Cooperation in providing the requested details can expedite the review process, ensuring that any issues are resolved promptly. This procedure is important for maintaining the security and integrity of the account. Delays in providing the information can prolong the review, so it’s beneficial to respond as soon as possible to avoid any disruptions in accessing the account or services.

How do I clear cookies and cache?

To clear cookies and cache, Internet Explorer users should navigate to Tools and Internet Options, then delete Browsing History by selecting Temporary Internet Files and pressing Delete. Mozilla Firefox users can go to Tools, Options, and Advanced, then select Network Offline Storage and Clear Now. Google Chrome users should click the spanner icon, choose Tools, Clear Browsing Data, select Empty Cache, and then Clear Browsing Data.

What should I do if I have forgotten my password?

If you have forgotten your password, click on the Reset Password link in the footer. Enter your email in the login box, and your forgotten username or password will be sent to your email. If you still cannot log in, contact the Member Support Team for assistance. They are available at any time to help resolve any issues and get you back into your account.

How do I find out about special promotions and events that take place at Giant Spins?

To discover special promotions and events at Giant Spins, register an account and opt-in to promotional emails during registration or update the preferences through the My Account section under Contact Information. Additionally, regularly visiting the Promotions page will help in staying updated on new offerings that may appeal to you. Keeping an eye on this page will guarantee that you don’t miss out on any of the great offers or special events that Giant Spins has to offer. This approach makes it convenient to remain informed about the latest opportunities and maximise the benefits available through the casino’s ongoing promotions.

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