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  1. Genting Casino London Chinatown Location and Contacts
  2. Genting Casino London Chinatown Opening Hours
  3. The Gambling Floor at Genting Casino London Chinatown
  4. Tournaments at Genting Casino London Chinatown
  5. Dress Code at Genting Casino London Chinatown
  6. Bar & Restaurant
  7. Promotions, Offers, and Events at Genting Casino London Chinatown
  8. Membership Information and ID Requirements at Genting Casino London Chinatown
  9. Analysis of Individual Customer Reviews for Genting Casino London Chinatown
  10. Accommodation Near Genting Casino London Chinatown
  11. Local Attractions Near Genting Casino London Chinatown
  12. Conclusion
  13. FAQ
  14. FAQ

Genting Casino London Chinatown, nestled in the heart of London’s bustling Chinatown district, presents an unparalleled destination for those seeking a blend of entertainment and culture. Established to provide a superior gaming environment, this casino is more than just a place to play.

Located conveniently near significant cultural landmarks like the Palace Theatre and Prince Edward Theatre, Genting Casino London Chinatown is a pivotal part of the city’s nightlife. This location is ideal for a memorable evening in London, offering visitors a chance to combine cultural exploration with top-tier entertainment.

Inside, you’ll find various gaming options fitting novice and regular players. The casino offers various gaming sessions, from classic table games to contemporary slot machines. But it’s not just about games; the establishment prides itself on its excellent customer service, with a friendly and welcoming staff ready to improve your visit.

For those who prefer a more laid-back process, the casino’s bar offers a serene environment to unwind with a selection of drinks. Genting Casino London Chinatown guarantees a memorable visit if you’re here to play games or simply to relax with a drink.

Genting Casino London Chinatown Location and Contacts

Situated in the dynamic heart of London, Genting Casino London Chinatown is a premier gaming destination and an easily accessible spot for both locals and visitors. Located on the bustling Shaftesbury Avenue and a stone’s throw away from Soho Square Gardens, the casino promises a unique blend of entertainment and convenience. This section provides essential information about the casino’s location, contact details, and parking options, guaranteeing a hassle-free visit for those planning to feel the atmosphere of this renowned establishment.

Address

93 – 107 Shaftesbury Avenue, London, W1D 5DY

Email

[email protected]

Phone Number

02074 943020

Facebook

https://www.facebook.com/GentingChinatownLondon/

Twitter

Accessibility and Parking

  • Parking: If you plan to visit them by car, please note that no on-site parking is available. However, there is no need to worry as a paid parking facility is nearby. The Q-Park Chinatown is located on Newport Place, WC2H 7PU, only a 4-minute walk away. This parking space is open 24 hours a day, and you can even pre-book your parking to guarantee availability.
  • Nearest Tube Stations: The casino is within easy reach of four tube stations – Piccadilly Circus, Tottenham Court Road, Leicester Square, and Covent Gardens.
  • Public Transportation: Accessible via multiple public transportation routes.

This information aims to guide visitors to Genting Casino London Chinatown, highlighting the ease of access and available amenities to guarantee a comfortable visit.

Genting Casino London Chinatown Opening Hours

Genting Casino London Chinatown offers flexible hours to accommodate the schedules of its clientele, making it a convenient choice for both daytime visits and late-night entertainment. The casino’s operational hours are structured to guarantee that guests can try a variety of activities at times that suit them best.

Monday

12 pm – 4 am

Tuesday

12 pm – 4 am

Wednesday

12 pm – 4 am

Thursday

12 pm – 4 am

Friday

12 pm – 4 am

Saturday

12 pm – 4 am

Sunday

12 pm – 4 am

Live Gaming

Monday

from 2 pm

Tuesday

from 2 pm

Wednesday

from 2 pm

Thursday

from 2 pm

Friday

from 2 pm

Saturday

from 2 pm

Sunday

from 2 pm

These timings reflect the casino’s commitment to providing an accessible and accommodating environment for all its visitors. If you plan to drop in for a quick afternoon session or look for an amazing evening out, Genting Casino London Chinatown will welcome you within these hours. The later closing time guarantees that night owls can fully indulge in the casino’s offerings. At the same time, the availability of live gaming in the afternoon fits those who prefer an earlier start.

The Gambling Floor at Genting Casino London Chinatown

Genting Casino London Chinatown offers a gaming process that blends traditional elegance with modern style. Established in March 2013, the casino may be smaller in the area, but it more than makes up for it with a well-curated selection of games and a welcoming atmosphere.

Gaming Options

  • Game Zones: The casino is thoughtfully laid out, with game zones offering various options.

Types of Games

The selection includes:

  • American Roulette: 4 tables
  • Blackjack: 4 tables
  • Baccarat: 5 tables
  • Electronic Roulette: Multiple terminals
  • Slot Machines: 10 machines featuring popular games like Cleopatra and Rainbow Riches

For New Customers

The staff can always guide you if you’re new to the casino. If it’s your first visit or you need a refresher on the rules, don’t hesitate to ask for assistance. The welcoming staff are well-trained to introduce newcomers to the various games.

Stakes and Betting

  • Minimum Stakes: Among the lowest in London, with roulette bets starting at just 25p.

Range of Stakes

  • Roulette: £1 – £200
  • Blackjack: £10 – £2000
  • Baccarat: £25 – £10,000
  • Electronic Roulette Terminals: £0.25 – £50

These stakes fit various preferences, from those looking to extend their playtime to high rollers seeking higher stakes.

Jackpot Opportunities

The slot machines at Genting Casino Chinatown are not just about spinning reels; they are gateways to potentially significant wins, with jackpots reaching up to £10,000.

This environment has been designed to provide skilled and first-time visitors with a memorable process. The layout maximises space efficiently, guaranteeing each game zone feels intimate and lively. If you’re there to try your luck at the tables or feel the fun of the slots, Genting Casino London Chinatown offers a refined gaming environment.

Recommendations for New Customers at Genting Casino London Chinatown

For those visiting Genting Casino London Chinatown for the first time, here are some tips to improve your visit:

  • Start with Low Stakes: With options like roulette bets starting as low as 25p, it’s a great opportunity to get a feel for the casino atmosphere without significant risk.
  • Seek Assistance: Don’t hesitate to ask the friendly staff for guidance. They are well-equipped to introduce you to the games and explain the rules.
  • Explore Different Games: With various table games and slots, try different options to find what you prefer the most.
  • Set a Budget: Deciding on a spending limit before you start playing is wise. This helps in managing your gaming process positively.

Recommendations for High-Stake Players

For customers interested in higher stakes, Genting Casino London Chinatown offers several options:

  • Exclusive Tables: Seek out tables with higher betting limits, such as Baccarat with stakes ranging up to £10,000 and Blackjack with limits up to £2,000.
  • Slot Machines: Take advantage of the slot machines offering higher betting options and the chance for substantial jackpots up to £10,000.
  • Stay Informed: Keep an eye on any special high-stake events or VIP services that may be available.
  • Responsible Gaming: While interacting in high-stakes games, it’s crucial to maintain a level of responsible gaming. Know your limits and play within them.

Tournaments at Genting Casino London Chinatown

While Genting Casino London Chinatown is a hub for various gaming activities, it’s important to note that the venue does not currently host poker tournaments or cash games. This may come as a surprise to some visitors, especially those with a keen interest in poker.

Alternatives to Live Poker Tournaments

  • Online Poker: An excellent alternative for those enthusiastic about poker is to explore online websites. These digital options allow you to try poker from the comfort of your home or on the go, using devices like desktops, mobile phones, or tablets.
  • Other Table Games: Although poker isn’t available, the casino offers a variety of other table games. This includes popular choices like Blackjack, Baccarat, and Roulette, each providing its unique appeal and style of play.
  • Slot Machines: For a different gaming process, you can try your luck at the slot machines. These games often feature interesting themes and the potential for notable wins.
  • Electronic Roulette: A modern twist on a classic game, electronic roulette is an amazing game with lower stakes suitable for various players.

While the absence of poker might be a letdown for some, Genting Casino London Chinatown compensates with its various array of other gaming options. These alternatives offer ample opportunities for fun and are worth exploring for regular visitors and casino newcomers.

Dress Code at Genting Casino London Chinatown

Genting Casino London Chinatown maintains a ‘smart casual’ dress code, guaranteeing a comfortable yet refined atmosphere within the casino. This guideline applies to both men and women and is designed to strike a balance between casual and formal wear, contributing to the overall pleasant environment of the casino.

Dress Code for Men

  • Recommended: Collared shirts, trousers, smart jeans, and closed-toe shoes.
  • Avoid: Athletic wear, such as tracksuits or sports jerseys, and casual items like shorts, tank tops, and flip-flops.

Dress Code for Women

  • Recommended: Blouses, smart tops, dresses, skirts, jeans, and trousers. Footwear should be neat, with closed-toe options being preferable.
  • Avoid: Excessively casual or athletic attire, like gym clothes, overly revealing clothing and beachwear.

General Recommendations

  • Accessories: Tasteful and minimal accessories are encouraged to complement your outfit.
  • Outerwear: Jackets and blazers are welcome, especially in cooler weather, and add to the smart casual look.

What to Avoid for Both Men and Women

  • Sportswear: Athletic tracksuits, gym shorts, and sporty attire are inappropriate.
  • Casual Footwear: Flip-flops, excessively worn shoes, and casual styles should be avoided.
  • Headwear: Caps, bandanas, and other casual headgear, unless worn for religious or medical reasons, are typically not in line with the smart casual dress code.

Genting Casino London Chinatown’s smart casual dress code is designed to create a welcoming and stylish environment. By adhering to these guidelines, guests make sure they contribute to the sophisticated ambience of the casino, making their visit and that of others more comfortable. Remember, the key is to balance comfort with a touch of elegance.

Bar & Restaurant

Genting Casino London Chinatown features a delightful bar and restaurant fitting various tastes, offering a blend of exquisite flavours and a comprehensive drinks menu.

Bar: The Late Bar

  • Atmosphere: The Late Bar is fun and perfect for watching live sports, socialising, or the dynamic environment.
  • Drinks Selection: Various beers and spirits from renowned European, Asian, and American brewers.
  • Service: Expert bartenders serve all drinks with a friendly touch.
  • Opening Hours: 2 pm to 3 am, with last orders taken at 3 am.
  • Beers like Corona, Budweiser, Camden Pale, and Stella Artois.
  • A variety of soft drinks, including Pepsi and Red Bull.
  • An extensive wine list with options like Sauvignon Blanc, Pinot Grigio, and Merlot.

Restaurant: Pan Asian Cuisine

  • Cuisine: Specializes in Pan Asian dishes, including small plates, traditional rice, and noodle dishes.
  • Dining: Guests can try meals at the restaurant, bar, or gaming floor.
  • Quality: Dishes are prepared with fresh ingredients, maintaining high standards.
  • Decor: Aligns with the casino’s overall aesthetic, featuring red and brown themes.
  • Menu Highlights: Main meals start from £6, offering value alongside quality.
  • 24/7 Availability: Dishes are available around the clock, guaranteeing constant access to delicious food.
  • Dishes: Traditional rice and noodle dishes, small plates of Pan Asian cuisine.
  • Drinks: Melon Ball cocktail, Bellinis Fahrenheit sparkler, and a wide selection of cocktails, wines, spirits, beers, and ciders.

The bar and restaurant at Genting Casino London Chinatown provide an inviting space where guests can relax and indulge in various flavours and beverages. The Late Bar’s extensive drinks menu and the restaurant’s fresh, Pan Asian dishes guarantee a satisfying process for all visitors. If you’re there for the gaming or just to unwind, the dining and drinking options add significantly to the casino’s appeal.

Promotions, Offers, and Events at Genting Casino London Chinatown

Genting Casino London Chinatown regularly hosts a range of promotions and offers that fit the interests of its guests.

Current and Recent Promotions

  • Complimentary Buffet and Dance: A recent popular promotion included a free buffet and dance event.
  • Prize Draws: The casino often organises prizes, for example, where the top winner could win £1000 worth of gaming funds.

Genting Casino Rewards Program

  • Points Collection: Join the Genting Casino Rewards Program to collect points through table games, slots, or purchases of food and drinks.
  • Redemption: Accumulated points can be used against games, meals, and drinks at any Genting property in the UK.

Events and Entertainment

  • Past Events include the National Roulette Tournament, where guests could win £50 in Genting Reward Points and enter the casino tournament final.
  • Raffles: The casino has held prizes like cruises, shopping vouchers, private tours, and cash rewards.
  • No Karaoke Area: The karaoke area was replaced by an additional gaming table, focusing the entertainment primarily on gaming and the live sports broadcasts at the bar.

Additional Offers

  • Food and Drink: Occasionally, there are special offers on food and drinks, increasing the dining process at the casino.
  • Online Casino Bonuses: Genting Casino also extends its promotions to websites, offering bonuses or discounts for online gaming.
  • Points for Services: Every point earned in the casino is equivalent to 1p and can be spent on various services, including gaming, food, and drink.

Entertainment Options

  • Sports Broadcasts: The bar area features live broadcasts of the latest sports, providing an alternative entertainment option for visitors.

Staying informed about the current promotions and events at Genting Casino London Chinatown can significantly improve your visit, offering opportunities for additional rewards. If it’s through gaming, dining, or participating in special events, there are multiple ways to make the most of your time at the casino.

Membership Information and ID Requirements at Genting Casino London Chinatown

Joining the My Genting membership program offers several advantages to improve your casino visit:

  • New Customer Offers: Signing up for communications guarantees you receive the latest offers via email or mobile. Pre-registering is possible through their designated sign-up portal.
  • App Challenges & Offers: Downloading the My Genting app comes with a welcome bonus of £10 in points, redeemable for gaming, food, or drinks at the casino. The app also features challenges and badges to earn additional points.

Exclusive Member Benefits

  • Complimentary tea, coffee, and soft drinks while gaming.
  • A 10% discount on beverages (some exclusions apply).
  • Access to tournaments in selected casinos, including Electronic Roulette, Poker, Slots, etc.
  • Accumulated app points are valid for 12 months and must be redeemed within that timeframe. Full terms and conditions are available on their website.

ID and Age Requirements

  • Under 21: Identification is required for visitors who appear to be under 21 years of age.
  • General Entry: Registration is not mandatory. The casino welcomes anyone over 18 years old.

How to Become a Member

  • Registration Process: To join the My Genting program and download the My Genting App, you must become a member and receive your My Genting card.
  • Online Registration: You can start the process online, making it convenient to become a member before your visit.

Becoming a My Genting member is more rewarding, with various offers and discounts increasing gaming and leisure activities. It’s a simple process designed to maximise the fun of your visits to Genting Casino London Chinatown.

Analysis of Individual Customer Reviews for Genting Casino London Chinatown

Genting Casino London Chinatown, like any establishment, receives varied feedback from its visitors. Here, we explore three separate reviews on TripAdvisor to understand the differing perspectives of visitors, providing insights into what the casino does well and where it can improve.

Review by Jojo:

“Bad service, blonde waitress don’t even border to ask “do you want a drink”, you asked my English husband but not me, is it because am not white? You walked past me for so many time and don’t even asked! Typical blonde girl!”

  • Rating: 2 out of 5
  • Date of Visit: September 2023
  • Source: TripAdvisor

This review highlights a significant concern regarding service quality, particularly the behaviour of a specific staff member. The customer felt overlooked and attributed this to possible racial bias, which is a serious accusation. This feedback underscores the importance of staff training in customer service and equality, guaranteeing all guests are treated with equal respect and attention.

Review written by LuDstar:

“As London Casino’s go, this is probably the better one to visit (the Hippodrome and Grosvenor are full of Tourists and have quite ‘cold’ and sterile atmospheres)

I gave it 3-stars as the Front Desk Staff can be a bit miserable and the minimum bets are expensive (but I suppose that’s London for you)”

  • Rating: 3 out of 5
  • Date of Visit: October 2023
  • Source: TripAdvisor

Offering a moderate rating, the second review provides a balanced view of Genting Casino London Chinatown. The reviewer acknowledges the casino’s less crowded ambience, distinguishing it from other Leicester Square casinos and contributing to a more relaxed gaming environment. However, the feedback points out areas for improvement, such as the demeanour of the front desk staff, which needed a welcoming presence. Additionally, the high minimum bets were a concern. This critique suggests opportunities for the casino to improve customer interactions at the front desk and to consider adjusting betting limits to appeal to a broader spectrum of visitors.

Review by Ash & Karen:

“Exceptional Reception Staff at Genting Casino, 93-107 Shaftsbury Avenue, London W1D 5DY

Dear Mr. Richard Thorpe (The Manager),

I wanted to take a moment to express my heartfelt gratitude and admiration for the exceptional reception staff at your casino.

My visit today (6/9/2023) at around noon time visit, after quite a while, left an indelible mark on me, primarily because of the warm, professional, and accommodating reception I received upon entering your premises by Mr. Nadeem Ahmed at the Reception Desk.

As someone who believes that the reception is the first and most crucial point of impact on the impression of any hospitality business, I can confidently say that your team exceeded all expectations.

From the moment I stepped foot into your casino, I was greeted with genuine smiles and a level of courtesy that made me feel truly valued as a guest.

The reception staff’s attention to detail, their willingness to assist, and their ability to handle even the most complex inquiries with grace left a lasting impression on me. They effortlessly combined efficiency with a personal touch, which is a rare find in the service industry. It is undeniable that your reception team plays a pivotal role in setting the tone for the entire guest experience, and they have certainly set the bar exceptionally high. Their dedication to ensuring that every guest feels special is a testament to the quality of service your casino provides.

In a world where exceptional customer service is often hard to come by, I commend your casino for investing in a reception team that not only understands the importance of their role but also executes it with excellence. Please extend my heartfelt thanks to your reception staff for making my visit to Genting Casino truly memorable. They have left me with a lasting impression, and I look forward to returning to your establishment in the near future. Thank you once again for a remarkable experience, and for recognizing that your reception staff is truly the face of your business.

Warm regards,

Ash-Cash”

  • Rating: 5 out of 5
  • Date of Visit: September 2023
  • Source: TripAdvisor

Contrasting sharply with the first review, this one praises the reception staff, particularly Mr. Nadeem Ahmed. The customer appreciated the warm, professional, and accommodating reception, highlighting the positive impact of excellent customer service. This review serves as a reminder of the significant role front-line staff play in shaping a visitor’s thoughts and the value of recognising and maintaining high service standards.

According to the reviews of Genting Casino London Chinatown, it is generally considered a good establishment, but some areas need improvement. Although the atmosphere is quieter and less tourist-centric, the casino could increase staff interaction and adjust betting limits to improve visitor thought. The casino has an average rating of 4 out of 5 on TripAdvisor, indicating that it generally delivers a positive process. However, there is still room for refinement to meet the different expectations of its customers.

Accommodation Near Genting Casino London Chinatown

Several accommodations range from luxurious to more budget-friendly for visitors or tourists planning a stay near Genting Casino London Chinatown.

The Piccadilly London West End Hotel

A luxurious option offering elegant rooms and exceptional service. It’s conveniently located, guaranteeing easy access to the casino and nearby attractions.

  • Distance from Casino: Approximately a 5-minute walk.
  • Features: Amenities like a spa, fitness centre, and an in-house restaurant.

The Z Hotel Soho

This hotel offers a more affordable option without compromising on quality. Known for its modern design and efficient use of space.

  • Distance from Casino: Roughly a 7-minute walk.
  • Features: Compact, comfortable rooms with essential amenities, perfect for short stays.

Radisson Blu Edwardian Mercer Street Hotel

A blend of luxury and comfort, this hotel stands out for its stylish interiors and excellent customer service.

  • Distance from Casino: About a 10-minute walk.
  • Features: Includes amenities such as a restaurant, bar, and fitness suite.

Premier Inn London Leicester Square

Ideal for those seeking reliable and budget-friendly accommodation. Premier Inn is known for its comfortable rooms and good value.

  • Distance from Casino: A short 5-minute walk.
  • Features: Provides all the basic amenities for a comfortable stay, with easy access to local attractions.

Each option offers different places to suit various preferences and budgets, all conveniently near Genting Casino London Chinatown. If you want luxury, modern efficiency, or budget-friendly comfort, these hotels provide excellent bases for exploring the area.

Local Attractions Near Genting Casino London Chinatown

The area surrounding Genting Casino London Chinatown is rich in attractions, offering visitors various opportunities within proximity. Here are some notable places worth visiting:

Leicester Square

A famous square in London’s West End, known for its entertainment offerings, including cinemas, theatres, and eateries.

  • Attraction: It frequently hosts film premieres and is a hub for nightlife and cultural activities.

Soho

Renowned for its eclectic vibe, Soho blends trendy dining, nightlife, and unique shops.

  • Attraction: The area is also known for its rich history in the arts and entertainment industry.

The British Museum

Overview: One of the oldest and most famous museums, housing a vast collection of art and artefacts.

  • Attraction: It offers an insight into human history and culture, from ancient to modern times.

Covent Garden

This iconic area is famous for its market, street performers, shops, and restaurants.

  • Attraction: Covent Garden is great for exploring, shopping, and entertaining.

The Palace Theatre

Known for hosting various renowned stage productions, is a key part of London’s theatrical scene.

  • Attraction: Visitors can catch a show here for an unforgettable theatrical performance.

Trafalgar Square

A public square rich in history and culture, known for its iconic landmarks like the National Gallery.

  • Attraction: It’s great for photography, historical exploration, and the bustling city atmosphere.

Each attraction offers a unique glimpse into London’s cultural and entertainment tapestry, making them perfect complements to a visit to Genting Casino London Chinatown. If you are interested in history, the arts, shopping, or just soaking in city life, these local attractions provide visitors with a rich variety.

Conclusion

Our final verdict is that this casino is a noteworthy destination for UK players looking for a blend of gaming and cultural opportunities in the heart of London. The casino’s downtown location adds a unique touch to the gaming process, offering visitors a chance to plunge into a lively urban atmosphere.

Reasons to Visit

  • Location: Situated in a bustling area, it’s ideal for those who appreciate the combination of gaming with easy access to other city attractions.
  • Gaming Options: A decent range of table games and slots fits different tastes and levels.
  • Atmosphere: The casino offers a relaxed yet sophisticated environment, suitable for casual and serious players.
  • Staff and Service: Notable compliments about certain staff members indicate pockets of excellent service.

Areas of Caution:

  • Variability in Service: Some reviews indicate inconsistent staff interaction and service quality.
  • Betting Limits: The minimum bets might be higher than average, which could be a factor for budget-conscious visitors.

The 3.5 out of 5 rating reflects a good but not exceptional result. The casino excels in its location and gaming variety but needs to address issues like service consistency and betting limits to improve its appeal further.

Genting Casino London Chinatown is a solid choice for UK players seeking a gaming process in a dynamic urban setting. It’s an establishment that offers more than just gaming; it’s about being in one of London’s most iconic areas. While there are areas for improvement, especially in service standards, the casino’s strengths make it a worthwhile visit for those in the area or for visitors to the city.

FAQ

Can I host a private event or party at Genting Casino London Chinatown?

Hosting a private event or party at Genting Casino London Chinatown is possible. The venue offers a unique and stylish setting that can add an exclusive touch to your event. Contacting the casino’s management team in advance is advisable to facilitate this. They can provide detailed information about the different spaces available within the casino, adapt services to meet your specific needs and assist with planning and execution.

Is there a lost and found service at Genting Casino London Chinatown?

Yes, Genting Casino London Chinatown provides a lost and found service. If you need help finding any personal items during your visit, you’re encouraged to contact the casino’s staff immediately. They keep a record and hold items found on the premises to assist guests in reclaiming lost belongings, guaranteeing a supportive and helpful service.

Do I need to book before I visit?

Booking in advance is optional for general entry to Genting Casino London Chinatown. However, booking is recommended for specific events, such as reserving a booth or package at the Late Bar. This can be conveniently done on the local casino’s webpage, guaranteeing a personalised process upon your visit.