City Bingo Review
In this detailed City Bingo review, prepared for UK players, we will go over the core aspects that define this gaming destination. Central to our examination are the bonuses and promotions, often hailed as the most compelling features for both new and loyal members. We aim to provide a comprehensive overview, including the casino’s history, licensing, security measures, player protection protocols, terms and conditions, and the registration process. Our review also covers collections of games available. By presenting an unbiased analysis, we intend to equip readers with the necessary insights on City Bingo’s offerings effectively and analyse what contributes to its standing in the online gambling industry.
A Brief Brand History of City Bingo
City Bingo, established in 2010, operates under Broadway Gaming Ireland DF Limited, part of the Broadway Gaming Group. Licensed by the Gambling Commission in Great Britain, it underscores responsible gambling while offering a great selection of games audited for fairness. Unlike other casinos, City Bingo prioritises player satisfaction and security, making it a go-to for responsible gamblers.
| Year of Establishment |
2010 |
| Parent Company |
Broadway Gaming Ireland DF Limited |
| Head Office Address |
Hospitality House 16-20 Cumberland Street South Dublin Ireland D02Y097 |
| Website |
citybingo.com |
Usability Facts of City Bingo
Upon visiting City Bingo, the initial thought is that of a warm and inviting online bingo with an interface that heavily leans on bright colours and flashing elements that are often associated with gaming. The user interface seems geared towards a positive user experience with prominently featured promotions and easy-to-locate sign-up and login buttons.
In terms of design, the website exhibits a classic casino layout with a banner showcasing the latest offers at the top and game options below. This structure benefits users by providing immediate visibility of the offers. However, the intensity of visuals might be overwhelming for some users, potentially affecting the user experience negatively.
B through the site appears uncomplicated, with tabs for promotions, games, and help readily accessible. The emphasis seems to be on bingo games, with less emphasis on things like game filters or a search function. This makes sense if the site focuses on a curated selection of games, reducing the need for such features.
The variety of games, particularly bingo, is emphasized, with 90 Ball Bingo and 75 Ball Bingo highlighted as key offerings. This selection suggests that Loot Casino cares for its bingo players more than about getting to a broader audience seeking a wide range of casino games.
In the footer of the site, there’s an array of informative and regulatory sections such as terms & conditions, responsible gaming, privacy policy, fair play, about us, help, contact us, and a sitemap. This is complemented by icons representing affiliations and payment options, which are crucial for establishing trust and security.
| Ease of Navigation |
Average, with easy access to main areas. |
| Mobile Games Availability |
Varied selection across devices |
| Game Filters |
Absent, but not needed for the limited game selection |
| Search Function |
Absent, but not needed for the limited game selection |
| Loading Speed |
Presumed fast based on design elements |
| UX and UI Rating |
Cluttered but functional; could benefit from a cleaner aesthetic |
On a scale from 1 to 5, Loot Casino earns a 3.5 for its easy-to-understand navigation, clear targeting towards bingo games, and overall lively user interface. While the design and UI could use refinement, the website serves its purpose efficiently for its intended audience. The interaction with the site will be positive for users who prioritise quick access to gaming over complex features and design nuances.
Licensing, Security, and Player Protection
City Bingo operates under the umbrella of Broadway Gaming Ireland DF Limited, which holds a significant licence from the Gambling Commission in Great Britain, allowing it to offer remote casino and bingo services. This regulatory oversight guarantees compliance with strict gambling laws and standards.
| License Holder |
Licensed Activities |
UKGC Licence Number |
| Broadway Gaming Ireland DF Limited |
Remote Casino, Remote Bingo |
58267 |
City Bingo prioritises player safety through rigorous adherence to responsible gaming practices. The casino offers various tools, such as deposit limits, game time reminders, and self-exclusion options, aiding players in managing their gambling habits. The site employs advanced encryption technology to protect player data, alongside safety certificates like SSL encryption, ensuring secure transactions and personal information safety. Measures against money laundering include strict identity verification processes, contributing to a secure gaming environment.
| Deposit Limits |
Yes |
| Responsible Gaming Seals |
Yes |
| Cooling-off Periods |
Yes |
| IT Security |
SSL Encryption |
| Two-factor Authentication |
No |
| Self-exclusion Tools |
Yes |
| Protection of Minors |
Yes |
Having browsed through City Bingo’s offerings, I appreciate the comprehensive steps taken to guarantee licensing, security, and player protection. The robust regulatory framework, coupled with responsible gaming tools and advanced security measures, indicates a commendable commitment to player safety. My interaction with the site left me reassured about the security of my data and the fairness of the gaming there. Therefore, I rate City Bingo a 4 out of 5, recognising its efforts in providing a secure and responsible gaming environment. This assessment underlines the casino’s dedication to upholding high standards in online gaming safety and responsibility.
Important Terms and Conditions at City Bingo
Attention to the Terms & Conditions at City Bingo is crucial for a comprehensive understanding of the rules governing play. Here’s a breakdown of the most essential aspects:
- Age and Identity Verification: Players must be 18 years or older. The casino may request documentation to verify age and identity.
- Liability and Losses: The casino is not liable for losses incurred through the use of the services, including technical errors or account misuse.
- Errors and Technical Issues: Any bets affected by system errors may be voided, and winnings may not be payable.
- Fraudulent Activity: Activities such as using stolen cards or money laundering will result in account closure and potential legal action.
- Bonus and Promotions: Specific wagering requirements apply to bonuses, with details provided in each other’s terms.
- Withdrawals: There are minimum withdrawal limits, and certain verification documents might be required before processing.
- Account Closure: The casino reserves the right to close accounts due to breach of terms, fraud, or other prohibited activities.
- Game Play: Using third-party software or bots is prohibited, and fair play is always expected.
- Deposits and Payments: Information on deposit methods and limitations is clearly outlined, including the implications for withdrawals.
Following these instructions, every player guarantees a safe and fair game at City Bingo.
How to Register and Verify Your City Bingo Account
Understanding the process of registering and verifying your account at City Bingo is crucial. Here are the steps to guarantee you’re ready to play:
Compared to other casinos, City Bingo offers a limited range of bonuses to players. Let’s have a look at the bonus provided by this Bingo.
Welcome Bonus
At the time of conducting our review, City Bingo’s promotion page did not feature a welcome bonus. The absence of such promotions could influence potential players’ decision to join. It’s important for potential members to consider this aspect when evaluating their options.
No Deposit Bonus
As of now, City Bingo lacks a no deposit bonus. For those seeking no deposit bonuses, we recommend exploring our updated no deposit bonus pages featuring reliable casinos with attractive joining offers.
Daily Cashback Offer
City Bingo’s daily cashback offer provides real money returns to its players. Eligible participants, who must be funded players, can receive a 3% cashback on net real money losses from the previous day’s play on bingo or slot games. To qualify, players need to have incurred a minimum of £5 in losses. The cashback amount is capped at £50 for all funded players, excluding Platinum status members, who can receive up to £100.
Players are required to log in and claim their cashback through “My Zone” within 24 hours of it being credited, or it will be forfeited. This ongoing promotion does not specify an end date, but the casino promises reasonable notice before its conclusion. There are no wagering requirements mentioned, as the cashback is granted in real money.
City Bingo’s bonus offerings are notably limited, lacking both a welcome and no deposit bonus, which could deter new players accustomed to such perks. The sole active promotion, a daily cashback, reimburses 3% of losses, up to £50 for most players and £100 for Platinum members, with no wagering requirements. Yet, the absence of multiple bonuses puts City Bingo at a competitive disadvantage. Consequently, the casino scores a 3 out of 5, as the single cashback promotion, despite its merit, falls short of meeting the expectations for various bonus options in online gaming.
City Bingo Loyalty Program
The loyalty program at City Bingo seems to reward consistency and sustained play. Players accumulate Loyalty Points (LPs) or Reward Coins through real money wagers on bingo and instant games, with every £1 wagered on bingo or £10 on instant games earning them 1 LP. These points can be redeemed in the ‘Shop’ for various rewards, though the specifics of the rewards are not detailed in the provided text.
The program operates on a simple accumulation and redemption basis without explicitly defined tiers or levels, which are common in more intricate VIP programs. The terms make it clear that LPs are rounded down, and only real money wagers contribute to the accumulation of these points, promoting transparency in the earning process.
Notably, the points can be used across a network of related sites, which offers flexibility and a broader range of uses for the earned LPs. However, the exclusion of players from Northern Ireland indicates that geographical restrictions apply.
The program is uncomplicated, with an emphasis on cross-site usability. However, the lack of tiered rewards or special privileges for higher levels of play may not satisfy players who are used to more structured VIP offers.
The loyalty program at City Bingo earns a score of 3.5 out of 5. It provides a basic reward mechanism that’s easy to understand and use, and the ability to earn and spend points across multiple sites is a notable advantage. However, the program lacks the complexity that can drive player loyalty in the long term.
City Bingo Games Collection
City Bingo offers a variety of bingo games. Appealing to a broad range of players, the site refreshes its bingo game locations monthly, adding novelty for players, who can win unique souvenir prizes.
The site, however, does not provide specific details on the number of games, game developers, or categories directly on the accessible parts of their website.
| Game Type |
Quantity |
Games |
| Bingo |
4 |
90-Ball Bingo, 75 Ball Bingo, 5 Line Bingo, 52-5 Bingo |
| Jackpots |
2 |
Progressive Jackpots, Mystery Jackpots |
City Bingo’s game collection focuses primarily on bingo, offering various rooms and styles without specifying the total number of games. Notably, it lacks poker and live casino options, setting it apart from larger brands with bigger collections. Despite its niche appeal, the limited range compared to top competitors results in a rating of 3.2 out of 5, making it a solid choice for bingo players but less so for those seeking broader gaming options.
City Bingo Mobile Optimisation
City Bingo appreciates mobile gaming and is fully optimised for phones. There is a mobile version of City Bingo that works perfectly on smartphones, tablets, and computers. The browser on a player’s computer makes it easy to go to citybingo.com and log in as usual. This approach guarantees that the entire Bingo Lobby, along with all cashback offer, is available without needing a separate app.
Unfortunately, there isn’t yet an app, but the website’s mobile version is great for full-range play. The layout changes to fit different screen sizes while keeping the look and features of the desktop version. The mobile has built-in features like checking your balance, playing games, and getting help from support.
Despite the lack of a mobile application, the casino’s mobile-friendly website design compensates for it. Considering the balance between mobile performance and the absence of an app, I would rate City Bingo a 3.6 out of 5 for mobile users.
Deposit Methods at City Bingo
City Bingo supports several deposit options, improving the variety for players. The deposit methods include Debit Cards (Visa/MasterCard), PayPal, and Apple Pay, primarily servicing GBP and EUR currencies. The minimum deposit across the board is set at £10, facilitating easy access for beginners. However, Bingo’s policy does not specify maximum deposit limits or commission fees, which could be a significant oversight for players looking to understand the full scope of their financial commitments.
| Payment Method |
Minimum Deposit |
Speed of Deposit Processing |
| Debit Cards |
£10 |
Immediate |
| PayPal |
£10 |
Immediate |
| Apple Pay |
£10 |
Immediate |
While City Bingo offers a range of deposit methods with an accessible minimum deposit threshold, the lack of clarity on maximum deposits and potential additional costs lowers the rating. Therefore, it receives a 3.8 out of 5, highlighting the need for more detailed financial policy transparency.
Withdrawal Methods at City Bingo
City Bingo offers several withdrawal methods, including Debit Cards, PayPal, and Wire Transfer. The site specifies a minimum withdrawal limit of £10 across all methods but does not disclose a maximum withdrawal amount.
The money will show up in your account in up to 8 business days. Broadway Gaming UK Ltd (as needed) looks over all refund requests within 1 business day of the initial request. However, once the money is sent, it could take up to 5 business days for it to show up in your bank account.
| Withdrawal Method |
Withdrawal Limits |
Withdrawal Processing Speed |
| Debit Cards |
£10 |
Up to 8 working days |
| PayPal |
£10 |
Up to 8 working days |
| Wire Transfer |
£10 |
Up to 8 working days |
Considering the available data, City Bingo’s withdrawal options and policies are relatively standard. However, the lack of detailed information on commissions and the absence of a disclosed maximum withdrawal limit may affect user experience. Overall, the casino’s withdrawal framework merits a 3.8 out of 5 rating, acknowledging room for improvement in transparency and information clarity.
City Bingo KYC and Account Verification
At City Bingo, the Know Your Customer (KYC) and account verification process is a critical step for all players. This procedure includes providing proof of the source of funds, which secures compliance with anti-money laundering regulations. Before involving in gameplay or initiating any withdrawals, accounts must be verified. This process can take a few days, and in case of any issues, players are advised to contact support via [email protected].
For verification, City Bingo requires a copy of a photographic ID (passport, driver’s licence, or national ID card), front and back copies of debit cards used for funding the account, and proof of address (utility bill, council tax bill, or bank statement). In certain cases, documents may need to be certified for authenticity.
The terms of the verification process emphasise the importance of submitting clear and legible documents. Failure to comply with these requirements can delay or prevent account activation and withdrawal processing.
Customer Support at City Bingo
City Bingo offers multiple channels for customer support. Players seeking assistance can reach out by email at [email protected]. Two phone numbers are available for more direct interaction: +44 203 713 5122 for international callers and 0808 238 7546 for local UK inquiries. Although the site does not have a live chat, a contact form, or alternative communication methods such as messengers, these channels are commonly found in online casinos and may be available.
| Support Channels |
Availability |
| Email |
[email protected] |
| Phone Number |
+44 203 713 5122 |
| Live Chat |
Not available |
| Contact Form |
Not available |
| FAQ Section |
Available on the website |
City Bingo’s support services receive a rating of 4.1 out of 5. The inclusion of multiple contact numbers is beneficial, but the absence of details on other support mechanisms, operational hours, and response times impacts the overall rating negatively.
