- Best CasinosBest Casinos 474
- No Deposit BonusesWay Of Playing
- Free SpinsFree Spins 794
- Deposit BonusesDeposit Bonuses 1,025
- About UsAbout Gamblizard
The Pools Welcome Bonus
100 Wager-Free Spins
Play#Ad, 18+, GambleAware.org | UK only. Free spins are spun at a value of 10p. Full Bonus T&C
The Pools has a storied history, dating back to 1923 when it was founded as Littlewoods Pools. It is one of the UK’s pioneering pool betting companies, now operating under The Football Pools Limited. With a century of creating winners, The Pools is popular in the online gambling industry for its unique blend of traditional and modern gaming options. Its game selection, user-friendly interface, and rich history make it a distinguished choice among UK casinos.
In 2007, Littlewoods Pools acquired Vernons Pools, merging their long histories and wide customer bases. Today, The Pools UK offers a range of products, including football betting, lottery and casino games, and instant win options. The brand’s commitment to innovation and customer satisfaction is evident through its game designs.
The Pools casino provides a secure and comfortable environment for existing customers and newcomers. With a strong legacy and a forward-looking approach, The Pools remains a trusted name in the industry.
Key Information about The Pools Casino:
| Parent Company Name | The Football Pools Limited |
|---|---|
| Website | thepools.com |
| Head Office Address | Walton House, 55 Charnock Road, Liverpool, England, L67 1AA |
| CEO’s Name | James Arnold |
| Company Size | 51-200 employees |
Upon visiting The Pools, users are greeted with a sleek, modern interface that immediately pays attention to its colours and well-organised layout. The homepage is designed to be intuitive, with clear navigation menus and prominent sections for various gaming categories, such as Lotto, Football Pools, Arcade, Casino, and Sports. The overall design is user-friendly, making it easy for new and returning players to find what they want.
The Pools UK website is visually appealing and structured to facilitate easy access to different sections. Bold graphics and simple labels help guide users through the site with clarity.
One key section that users will find useful is the “Game Rules” page. This section provides detailed explanations of the rules for various games offered. Each game has its own set of rules, guaranteeing that players understand how to play and what to expect.
Jamie Wall Casino Analyst
The Pools feature a clean and organised design. The main navigation bar at the top provides quick links to major sections, while the homepage showcases current promotions, popular games, and special features. Dropdown menus and large, clickable buttons increase usability, allowing users to navigate effortlessly.
The variety and quality of games at The Pools are commendable. The site offers traditional and modern games, including football pools, lotteries, casino games, and instant win games. However, providers’ absence of game filters can make it challenging for users who prefer games from specific developers.
Here is a summary table of The Pools Casino usability factors:
| Ease of interaction | Excellent, with well-organised menus and quick links for easy access. |
|---|---|
| Mobile games availability | Very good, with a responsive mobile version that maintains full functionality. |
| Game filters | Limited to filtering by game type, without provider-specific filters. |
| Search function | Effective for game titles but does not support searches by provider name. |
| Loading speed | Fast, with minimal delays in loading pages and games. |
| UX and UI rating | High-intuitive and well-designed |
Based on personal interaction with The Pools’ site, it earns a 4.5 out of 5. Its strengths lie in its ease of navigation, responsive design, and game offerings. The main improvement area is adding more detailed game filters, particularly by provider. The Pools Casino is an excellent choice for online gaming, adeptly merging a rich history with modern technology. With a few improvements, the site has the potential to achieve a perfect score.
The Pools Casino, overseen by The Football Pools Limited, holds a license from the Gambling Commission of Great Britain. Under account number 48272, this endorsement guarantees adherence to strict regulations that safeguard fair play and security. As a registered company in England and Wales, with details provided for their registration number and VAT identification, The Pools demonstrates transparency in its operations.
A robust, responsible gaming policy balances the casino’s commitment to player satisfaction. Customer service teams receive training to detect and address problem gambling behaviours, providing support and resources for players who may need them. The Pools emphasises the importance of age verification and responsible betting, with tools to help prevent underage gambling.
For those needing to manage their gambling habits, The Pools UK offers several mechanisms, including deposit and spend limits, reality checks, account history accessibility, and temporary time-out periods. The self-exclusion facility is also available for those seeking a minimum six-month break from gambling, with clear instructions and support offered to implement this.
The website uses SSL encryption to protect personal and financial data, providing secure transactions. Additional security measures include IT security protocols like firewalls and anti-money laundering practices, providing a secure environment for players.
Security information:
| SSL Encryption | 128-bit |
|---|---|
| Deposit Limits | Yes |
| Activity Limitations | Yes |
| Self-Exclusion | Yes |
| Protection of Minors | Net Nanny, CYBERsitter |
| Problem Gambling Organisations | BeGambleAware, GamCare, Gambling Therapy, GAMSTOP |
| IT Security | High-level, protecting players’ data |
| Firewall | Yes |
| Anti Money Laundering | Stringent checks on the source of funds and identity verification |
In terms of safety and reliability, The Pools Casino has established a trustworthy presence, and there is no public information indicating that it has been on any blacklists or that there are known risks for players. The casino’s proactive approach to player protection and adherence to regulatory requirements is commendable.
Based on the information available and the responsible gaming tools provided by The Pools UK, the site would score 5 out of 5 for its commitment to player safety and reliable gaming practices. The casino’s approach fosters a secure and conscious gaming environment, addressing the essential aspects of responsible gaming while providing player protection is a priority.
The terms and conditions of The Pools Casino are essential for all players to provide a clear understanding of the rules and requirements. Here’s a distilled summary of the critical points from their comprehensive list:
To start playing at The Pools Casino, you must create an account by following these steps:
Initiate Sign-Up Locate the white “Join” button with blue text at the top right corner of thepools.com webpage. Clicking this button will commence the sign-up sequence.
Secure The Pools Login Credentials Input your email address and formulate a strong password. Your password should be a mix of upper and lower-case letters and numbers and be at least eight characters long. Verify your password by entering it again in the designated field.
Communication Preferences Select your preferred method of receiving promotions from The Pools Casino, including Email, SMS, Phone, or Post. This guarantees you’re informed about the latest offers. Remember, you have the option to opt-out in the future.
Personal Information Entry Please proceed to enter your title and full name. Then, select your birth date from the provided day, Month, and Year dropdown options.
Account Creation and Contact Information Create a distinctive The Pools login for your account and supply your mobile number. You can locate your address using the postcode search function or enter it manually.
Finalise Registration After completing all fields with the necessary information, select the Join button to finalise your registration. You’ll receive a confirmation notification and a verification email to the provided address.
The Pools Casino offers various promotions to improve your gaming process, including welcome bonuses, slots, clubs, and cashback offers. Additionally, players can participate in various competitions like the Fire Fiesta Tournament with Games Global, where you can win up to £10,000 or one of 6,044 other weekly cash prizes. Another interesting promotion on thepools.com is the Crash & Win daily prize drops with Pragmatic Play, offering daily cash prizes. In addition to these promotions, The Pools also organises various competitions and lotto offers, providing players with numerous opportunities to win.
Joining The Pools casino allows new players to kickstart their time with an inviting slots bonus offer. When you deposit and stake £10 on casino slots, you are rewarded with 100 free spins on the aquatic trip of ‘Big Bass Splash’.
It’s important to note that this offer is exclusively for newcomers and can’t be combined with other sign up bonuses. The promotion triggers automatically, so once you’ve met the criteria, your account gets a boost with The Pools free spins ready for you to activate by loading the specific game.
Remember, this is a one-time The Pools welcome offer per player, and it’s designed to be fair and square for everyone, so any attempts to game the system through multiple accounts or shared codes could lead to forfeiture of the bonus and any associated winnings. If you ever need to exit the promotion, customer service is there to help you withdraw from the offer. The Pools Casino reserves the right to alter or nix the offer, which they’ll do with notice, barring sudden legal or regulatory changes.
Create The Pools Casino account and claim your 50 free spins welcome bonus. Make a first deposit of £25 or more and stake £25 on any casino slot to qualify for The Pools free spins. The bonus spins will be credited to your account by 17:00 UK time the following day and can be used on one of five eligible slots: King Kong Cashpots, Fishin Frenzy Even Bigger Catch, The Goonies Return, Fist of Destruction, or Rainbow Riches Locomotion.
This The Pools welcome offer is available to new UK customers aged 18 and over. The deposit and stake of £25 must be completed within seven days of opening your account. Each spin is valued at £0.10, and The Pools free spins cannot be split across multiple slots. Winnings from free spins will be added to your account, which will expire five days after being awarded. This first deposit offer is available once per new customer and cannot be combined with any other promotion. Don’t forget to check if there’s a The Pools promo code to boost your bonus!
The Pools Slots Club offers 100 Free Spins! To participate, log in to your thepools.com account and stake at least £50 on qualifying ‘Slot Club’ slots between Wednesday and Monday. Free spins will be credited by 5 pm UK time on Tuesday, and no The Pools bonus code is needed to qualify.
Qualifying The Pools slots include Anubis Rising, Stormforged, Densho, Drop’em, Beast Below, Lobster Bobs Seas Food and Win It, Piggy Bandits, The Pools Hold & Win, and Ceberus Gold. The Slot of the Week changes weekly, with specific dates for each slot and free spins credited accordingly. Staking tiers range from £50 for 10 free spins to £500+ for 100.
This promotion is open to UK residents aged 18 or older. Only real money stakes count, and a minimum of 25 free spins must be completed to qualify. Free spins carry a 1x wagering requirement, valued at £0.10 per spin, and expire at 23:59 on the Thursday after crediting. The maximum win from The Pools free spins is capped at £1,500, with winnings credited to your cash withdrawable balance
The Pools offers a 10% bonus on casino slot losses between Saturday and Sunday, up to £50. Deposit at least £10 on Saturday or Sunday and play eligible slots to qualify. If your net losses are at least £10 by 23:59 UK time on Sunday, you will receive a 10% bonus on those losses. Bonuses are credited by 5 pm UK time on the following Monday. No The Pools promo code is needed.
This cashback bonus is open to UK residents aged 18 and older. Only real money stakes count and a minimum of 20 free spins is required. The bonus carries a 1x wagering requirement and expires 72 hours after being awarded. The maximum win from the bonus is £1,500. Some The Pools slots are excluded from this offer. Check the casino website for the list of excluded games. This offer cannot be combined with other The Pools promo code and bonuses. Also, this promotion is available once per person, household, email address, debit card number, and IP address. Full terms and conditions apply.
To celebrate the 5th anniversary of Drops & Wins, The Pools offers special promotions with daily bonuses and cash prizes. Join Drops & Wins for a chance to win one of 10,000 daily prizes, including a top prize of £5,000.
Participate by launching an eligible game and opting into the promotion. Place real money bets with the required minimum stake on eligible slots to compete in the Daily Tournament. Prizes are distributed based on the final in-game leaderboard scores. Any real money spin in participating games can trigger a random cash prize.
The Daily Tournament prize pool is £40,000 across 3,500 cash prizes, with a top daily prize of £5,000. The minimum bet to participate is £0.05. Daily Prize Drops offer a £30,000 prize pool across 6,500 prizes, including bet multipliers, Free Spins, and instant bonuses. Eligible games include popular titles like Wolf Gold, Mustang Gold, Sweet Bonanza, and many more. Check the casino website for the list of excluded games. No The Pools promo code is needed to participate.
The Pools has introduced Mega Spins, a free-to-play game where customers can win daily free spins without depositing. Available Monday through Sunday, this promotion allows players to win up to £10 in slot bonuses daily.
To participate, sign up on thepools.com and log in. Go to the ‘Free To Play’ section and open the Mega Spins game. Players get 5 free spins daily to match symbols and accumulate points, with prizes ranging from a 30p slot bonus to a £10 slot bonus, depending on the points scored. Prizes are credited to accounts by 10 a.m. the following day. Mega Spins can be played daily between 11 a.m. and 11 p.m.
As of the latest update in May 2025, The Pools currently does not feature a no deposit bonus, necessitating a first deposit to interact with the casino’s promotions or wagering activities. Nevertheless, The Pools promotions and bonuses often change, so there’s a possibility for such an offer to be introduced in the future.
While The Pools Casino offers various promotions, my overall impression of their current bonuses is mixed. Though they provide decent welcome offers and a range of options for both new and existing players, they are not as generous as past promotions, such as the previous bonus of The Pools 300 free spins. Existing players can still enjoy benefits through the Slots Club, cashback bonuses, and daily prize opportunities. Overall, I’d rate The Pools Casino bonuses a 3.7 out of 5. While they offer a fair range of options for more substantial and flexible bonuses, exploring alternative sites might be worthwhile.
In this section, we’ll be carrying out a detailed comparison of The Polls welcome offer vs the bonuses provided by Quality Bingo, and BetFred. This comparison aims to offer a comprehensive overview that will assist you, our valued reader, in identifying the website that best suits your betting preferences and style. Let’s explore these UK casino sites and see how their bonus offers stack up against each other.
The Pools
#Ad, 18+, GambleAware.org | UK only. Free spins are spun at a value of 10p. Full Bonus T&C
Quality Bingo
#Ad, 18+, GambleAware.org | First-time depositors only (18+ country restrictions apply). Min Deposit: £10. M...ax Offer: 105 Free Bingo Tickets (100 on Street Party, valid for 10 days & 5 on Big Bang, valid for 30 days) & 10 Pending Free Spins (on a game of our choice). Promo code: QUALITY. Free Spins will be available once £5 of deposit funds have been wagered and are valid for 7 days. Free Bingo Ticket & Free Spins winnings are credited to your real money balance. Free Spins winnings capped at £1.00. We reserve the right to deny promotional offers based on abusive bonus activity across sites operated by the Company. Deposit balance available for withdrawal at any time (UK only). General withdrawal restrictions & full T&Cs apply. Valid until further notice. Full Bonus T&C
Betfred Casino
#Ad, 18+, GambleAware.org | New customers only. Register and enter promo code SPINS prior to deposit. Deposi...t, using a Debit Card, and stake £10+ within 14 days on Slots at Betfred Games and/or Vegas to get 200 Free Spins on selected titles. £0.10 per spin. Credited within 48 hours and valid for 7 days. Full Bonus T&C
Netbet Casino
#Ad, 18+, GambleAware.org | New customers only. £10 min deposit. Opt-in and Bet £10+ on any slot, 100 Free S...pins on Big Bass Splash, £0.10 per spin. Winnings paid as cash, £100 Max win. Full Bonus T&C
Ladbrokes Casino
#Ad, 18+, GambleAware.org | New Casino players only. Deposit required. Min bet £10 on qualifying games. 40x ...wager reqs (bonus only) on selected games. £30 Bonus + 30 Free Spins for a selected game. Accept within 14 days. Valid for 30 days. Spins value £0.20 each. Certain deposit types excluded. Full Bonus T&C
The Pools Casino offers a variety of games, boasting over 1350 options across multiple categories to fit all kinds of players. From the fun of slots and the anticipation of jackpots to the strategy of table games and the amazing process of live dealer games, there’s something for everyone. This variety includes titles from leading game developers such as Blueprint Gaming, Pragmatic Play, and Evolution Gaming, among others. While the website prioritises visual appeal and a simple design, it lacks advanced sorting features, which might require players to spend more time finding their preferred games. However, a search function is available for direct queries by game name.
The Pools Game types available:
| Game Category | Number of Games | Highlighted Title |
|---|---|---|
| Slots | 930+ | Big Bass Splash |
| Jackpots | 30 | Big Buffalo |
| Slingo | 54 | Slingo Lucky Joker |
| Table Games & Live Casino | 168 | Lightning Baccarat |
| Drops & Wins | 49 | Book of the Fallen |
| Megaways | 83 | Wolf Legend Megaways |
| Instant Wins | 53 | Lucky Shot |
| Scratchcards | 15 | Fishin’ Frenzy Scratchcard |
| Arcade | 15 | Super Mega Multiplier |
The Pools Casino does not provide RTP information for its games, which might affect players’ ability to make informed decisions. Although no demo mode is available, The Pools compensates by offering free spins through various promotions.
Here is a table with RTP data for some main The Pools games, comparing them to industry standards:
| Game Title | RTP | Industry Standard | Free Play Available |
|---|---|---|---|
| Spaceman | 96.5% | 96% | Yes |
| Gremlins Time To Tumble | 95% | 96% | Yes |
| Space Invaders Win and Spin | 94.5% | 96% | Yes |
| Fist of Destruction | 94.3% | 96% | Yes |
At The Pools Casino, slot players can access over 930 slot machines, each offering unique features and opportunities for rewards. Explore a variety of popular titles with different RTPs and reel setups to find your next favourite game.
The Pools offers a selection of 30 jackpot games, providing players with the chance to win substantial prizes. These games range from the filled terrains of the wild to the mystic themes of ancient deities, each designed to offer the fun of wins and an interesting gaming process. With top-tier providers like Skywind Group and Games Global, these jackpot slots come with various themes and potentially life-changing jackpots.
| The Pools Game Title | RTP | Provider |
|---|---|---|
| Big Buffalo | 95.5% | Skywind Group |
| Moolah Goddess | 93.3% | Games Global |
| Wheel Of Wishes | 93.34% | Alchemy Gaming |
| Book of Atem WowPot | 93.5% | All For One Studios |
| Treasures of Kilauea | 96.35% | PearFiction |
| 9 Blazing Diamonds Wowpot | 93.3% | SpinPlay Games |
The Pools Casino enriches its gaming library with a selection of 54 Slingo games, blending the fun of slots with the bingo strategy for a unique gaming process. Slingo Originals, a renowned provider known for innovating this hybrid genre, supplies many of these titles, fitting various themes and player preferences.
| Game Title | RTP | Provider |
|---|---|---|
| Slingo Lucky Joker | 94% | Slingo Originals |
| Slingo Money Train | 94.5% | Slingo Originals |
| Slingo Big Wheel | 95.55% | Slingo Originals |
| Slingo Piggy Bank | 96.45% | Slingo Originals |
| Slingo Extreme | 95% | Slingo Originals |
| Slingo Cleopatra | 94% | Slingo Originals |
The Pools Casino boasts a collection of 144 table games and a curated selection of 24 live casino games, offering a rich assortment of classics and innovative new formats to fit every kind of player. From the electrifying Lightning Baccarat to the strategic depths of Blackjack Party, these games are sourced from industry-leading providers like Evolution Gaming and Games Global.
| Game Title | RTP | Provider |
|---|---|---|
| Lightning Baccarat | 86% | Evolution Gaming |
| 9 Pots of Gold Roulette | 97.3% | Games Global |
| Blackjack Party | 96% | Evolution Gaming |
| Lightning Roulette | 97.3% | Evolution Gaming |
| Baccarat Squeeze | 89.64% | Evolution Gaming |
| Golden Wealth Baccarat | 98.85% | Evolution Gaming |
| First-Person Super Sic Bo | 97.22% | Evolution Gaming |
| Video Poker | 99.54% | Evolution Gaming |
| Monopoly Live | 96.23% | Evolution Gaming |
The Pools Casino’s Drops & Wins section features an amazing collection of 49 games, each offering players the chance to win through Pragmatic Play innovative promotional concept. These games are designed not only for their entertainment value but also for the potential of significant wins.
The Pools Casino enriches its gaming selection with 83 Megaways titles, offering players a dynamic and fun game process. Megaways slots, known for their changing reels and ways to win, provide unpredictable and interesting gameplay. These games come from prestigious developers such as Blueprint, Big Time Gaming, Neon Valley Studios, and Iron Dog Studio.
This casino section offers a concise selection of 53 games designed for players seeking immediate results and the fun of quick wins. This category is perfect for those who appreciate the instant gratification of fast-paced games. This category features a variety of games, from the Lucky Shot to the trip beneath the waves in Sunken Treasure.
| Game Title | RTP | Provider |
|---|---|---|
| Lucky Shot | 94.18% | Games Global |
| Big Bass Crash | 95.5% | Reel Kingdom |
| King Treasure | 53.11% | Hacksaw Gaming |
| Sunken Treasure | 96.23% | Wild Gaming |
| Super Bar-X | 96% | Realistic |
The Pools Casino’s Scratchcards section offers a selection of 15 scratchcard games. Scratchcards are a popular instant-win game that offers players a quick and simple way to win prizes. Players “scratch” virtual panels to reveal symbols or numbers; if they match certain combinations, they win prizes. These scratchcards, developed by renowned providers such as Blueprint, Light and Wonder, and Iron Dog Studio, promise high graphics and interesting gameplay.
| Game Title | RTP | Provider |
|---|---|---|
| Fishin’ Frenzy Scratchcard | 80% | Blueprint |
| Monopoly Mega Match | 95% | Light and Wonder |
| Rainbow Wilds Scratch | 95% | Iron Dog Studio |
| Subbuteo Star Striker | 95.04% | Light and Wonder |
| 5x, 10x, 20x, 50x Blowout | 87% | NextGen |
| Megablox 777 | 95% | 1X2gaming |
The Pools UK arcade section contains an amazing collection of 15 arcade games. These games blend arcade action with modern gaming technology, offering an interesting and interactive game process.
| Game Title | RTP | Provider |
|---|---|---|
| Spaceman | 96.5% | Pragmatic Play |
| Gremlins Time To Tumble | 95% | Light and Wonder |
| Space Invaders Win and Spin | 94.5% | Inspired Gaming |
| Fist of Destruction | 94.3% | Hacksaw Gaming |
The Pools Casino provides a wide range of gaming options, guaranteeing there’s something for every player. The various selections, including slots, table games, live dealer games, and more, fit various tastes and preferences. Although the site could benefit from more advanced sorting features, the available search function helps mitigate this issue. The overall process is improved by high-quality graphics and interesting gameplay from leading providers. Based on my interaction with the site and its offerings, I confidently rate The Pools Casino a 4 out of 5 for its games selection.
The Pools Casino is accessible on various devices, including smartphones and tablets. However, it’s worth noting that not all games may be fully optimised for mobile devices. While most of the game library is accessible, some older or more complex games may offer a less optimal interaction on smaller screens.
There is no dedicated The Pools app for iOS or Android. Instead, it relies on a responsive mobile website that works easily across various devices and browsers. Users can access the full range of casino features directly through their mobile browser without downloading an additional app.
The Pools Casino offers a robust mobile optimisation that effectively mirrors its desktop counterpart, making it easy for users to access their favourite games and manage their accounts. The high functionality and responsiveness of the mobile website balance the absence of a dedicated app. My interaction with the mobile casino site was positive, with quick loading times and easy gameplay, even on mobile internet. However, the slight performance issues with some older games and the need for a dedicated The Pools app prevent a perfect score. I rate the casino’s mobile optimisation a 4 out of 5 for its accessibility, functionality, and overall performance.
Depositing funds into your The Pools account is simple. The Pools supports several popular payment methods, providing a hassle-free transaction process for its users.
Here is a breakdown of the deposit methods and their relevant details:
| Payment Method | Min Deposit | Max Deposit | Commission | Deposit Speed |
|---|---|---|---|---|
| VISA | £5 | Depends on bank | None | Immediate |
| MasterCard | £5 | Depends on bank | None | Immediate |
| Maestro | £5 | Depends on bank | None | Immediate |
| PayPal | £5 | Depends on account | None | Immediate |
One highlight of The Pools’ deposit system is its acceptance of debit cards and PayPal. This provides users with a degree of flexibility, allowing them to choose the method that suits them best. The minimum deposit amount of £5 is reasonable, accommodating casual betters and more serious players.
However, the maximum deposit amount varies depending on the bank or PayPal account. Users should check with their bank or PayPal for potential deposit limits.
Depositing at The Pools Casino is an easy and efficient process. The availability of popular payment methods like VISA, MasterCard, Maestro, and PayPal guarantees flexibility for users. My personal interaction with the deposit process was easy, with funds credited instantly to my account. The minimum deposit requirement of £5 is accommodating, although users should know varying maximum deposit limits based on their bank or PayPal account. I rate The Pools Casino’s deposit system a 4 out of 5 for its ease of use, speed, and flexibility, making it a reliable choice for players.
Here at The Pools, we’re deeply committed to ensuring our players have the best possible experience when they game with us. We recognise that in today’s fast-paced digital age, convenience is paramount. Payment options, in particular, play a pivotal role in shaping a player’s experience. We’re living in a time where financial technology is evolving at an unprecedented rate, and the array of payment methods available to consumers has expanded dramatically. From digital wallets to Pay by Phone, the landscape of financial transactions is shifting, and we’re keenly aware of this evolution.
Our team is constantly monitoring and evaluating the latest trends in payment methods, ensuring we’re not just keeping pace with the industry but aiming to be at its forefront. We understand that our players come from diverse backgrounds and have varied preferences regarding how they manage their finances. Some prefer the traditional methods they’ve used for years, while others are eager to embrace the latest digital solutions. We aim to cater to this wide spectrum of needs, ensuring every player feels their preferences are acknowledged and catered for.
In light of this, I’m pleased to share that we are actively exploring a range of new payment options to introduce to The Pools website. While I can’t divulge all the specifics at this juncture, I assure our players that these considerations are being made with their convenience and security in mind. We’re engaging with multiple payment providers, assessing the feasibility, security, and user-friendliness of each potential addition. We aim to roll out these new options in a phased manner, ensuring each one integrates seamlessly with our platform and meets the high standards our players have come to expect from The Pools.
Stay tuned for more updates, and as always, thank you for choosing The Pools.
Lee Pinnington, Marketing Director at The Pools
The Pools Casino offer an uncomplicated and safe withdrawal procedure that guarantees players can access their winnings effortlessly.
Here’s a detailed breakdown of the withdrawal methods available:
| Withdrawal Method | Min Withdrawal | Max Withdrawal | Commission | The Pools Withdrawal Time |
|---|---|---|---|---|
| Debit Cards | £10 | Varies by bank | No Commission | 2 – 5 working days |
| PayPal | £10 | Varies by account | No Commission | 2 – 5 working days |
The Pools withdrawal time is typically 2 to 5 working days from the date of request, providing an acceptable turnaround time for users to access their winnings.
The industry standard minimum withdrawal amount of £10 is a welcome feature, as is the absence of commission on withdrawals. However, as with deposits, the maximum withdrawal amount is subject to the terms and conditions of banks or PayPal accounts.
The Pools Casino guarantees players can take their winnings without delay, making it a suitable choice for those seeking the best payout casino. Its well-established withdrawal system is dependable and transparent, with no hidden fees. Although one might wish for slightly faster processing times, the efficiency and simplicity of the process largely compensate for this minor limitation. Importantly, the absence of withdrawal commissions further improves the appeal of this online casino, allowing players to retain the entirety of their winnings. Considering these factors, I am confident in granting The Pools Casino a strong rating of 4 out of 5 for its payout system.
The Pools Casino offers a comprehensive support system to assist players with queries and issues. Players can contact the support team through The Pools live chat, email, and phone. Additionally, a FAQ section addresses common questions on the website.
Live chat is accessible on the website and available for registered users from Monday to Saturday, 8:30 a.m. to 10 p.m., and Sunday, 12 p.m. to 10 p.m. However, it is unavailable when the support team is offline.
Email support can be reached at [email protected], which is suitable for detailed queries or when attaching documents is necessary. It is recommended to avoid including sensitive information.
Phone support is available by calling The Pools contact number 0800 500 000 during the same hours as live chat.
Additionally, players can write to Customer Support at Walton House, 55 Charnock Road, Liverpool, L67 1AA.
Customer Support Breakdown Table
| Contact Method | Detail |
|---|---|
| Live Chat | Available via the casino website |
| [email protected] | |
| The Pools Contact Number | 0800 500 000 |
| Postal Mail | Customer Support, The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA |
The Pools Casino provides a robust customer support system, ensuring players have multiple ways to seek help and resolve issues. My interaction with their support team was positive, with prompt and helpful responses via The Pools live chat during operating hours. The email support also proved efficient, with responses typically received within a day. However, some players might need more time to live chat outside of specified hours and more support through messenger apps like WhatsApp or Facebook Messenger. Despite these minor drawbacks, The Pools Casino’s support system is reliable and user-friendly, earning it a solid 4.1 out of 5 for its overall effectiveness and accessibility.
Adhering to Know Your Customer regulations is critical at The Pools Casino in providing a secure and compliant gaming environment. This process is essential for verifying customers’ identities to prevent fraud and money laundering activities. Completing the KYC process is a step towards accessing exclusive benefits, such as The Pools sign up offers, which further improve the gaming trip at the casino. The site primarily attempts to verify identities through independent KYC providers and only requests documents directly from customers if automatic verification fails.
The documents acceptable for this process include:
The following documents are accepted:
Documents should be sent to [email protected] for the verification process. This dedicated email guarantees that all KYC-related submissions are centralised and processed efficiently.
The Pools Casino aims to verify documents within 48 hours. However, players need to note that, in some cases, this process can extend up to 72 hours. During this time, deposits cannot be made until the KYC process is satisfactorily completed. The casino will notify the player once the review of the documents is finalised.
In my interaction with The Pools Casino’s KYC process, I found it simple and well-structured. After submitting my documents, I received a confirmation email acknowledging the receipt of my verification materials. Although the verification took slightly longer than 48 hours, it was completed within the promised 72-hour window. This delay did not significantly impact my ability to try the casino’s offerings, as I had prepared the necessary documents in advance and checked they met all the specified criteria.
The Pools is also an online bookmaker that offers numerous betting offers for various sports. With its comprehensive list, sports fans can choose from mainstream sports like football and horse racing to more niche pursuits such as eSports and Australian Rules.
The Weekly Acca Offer presents an opportunity for UK bettors to gain a £10 bonus for use on accumulator bets. This free bets promotion requires participants to place two pre-match 4-leg accumulator bets of at least £10 each from Monday to Sunday, with combined odds of 3.0 (2/1) or more. Qualifying for this offer rewards bettors with £10 in bonus funds, applicable for use on multiples featuring three or more selections and minimum odds of 1.5 (1/2) per selection.
Bets cashed out, along with Asian Handicaps, Draw no Bet wagers, or bets containing void legs, do not meet the criteria for this promotion. The bonus is credited by midday each Monday, providing a weekly chance to get free bets for existing players to improve their betting strategies with additional funds. This offer caps at one The Pools free bet per customer weekly, maintaining fair play. To participate, bettors must adhere to the offer’s period starting the week of September 18th, 2023. It remains valid until further notice. It is exclusive to sports accumulators with at least four selections and the required minimum odds. For verification, documents and queries can be sent to a specified email, with support completing verifications within 48 to 72 hours.
The Pools UK offers a daily free bet promotion for virtual sports betting. Stake £5 or more on virtual sports to receive up to £5 in free bets credited by midday.
For every bet of £5 on virtual sports, you earn £1 in free bets, up to a maximum of £5 per day. To qualify, bets must be placed with cash at minimum odds of 1/2. The Pools free bets awarded must be wagered in full on virtual sports and expire seven days after being credited.
This promotion is available to UK residents aged 18 and older and runs daily from midnight to 11:59 PM, with The Pools free bets credited by midday the next day. Note that cashed-out, void wagers and free bets do not qualify for this promotion. This offer is valid from 31st May until further notice and allows one The Pools free bet per customer per day, with a maximum award of a £5 free bet per day.
Considering the sports market coverage, the variety of betting options, and the attractive sports bonuses with reasonable terms, The Pools Betting earns a commendable 4.5 out of 5 ratings. The site’s dedication to providing a broad and accessible betting process while providing security and fairness positions it as a leading choice for bettors seeking a comprehensive online bookmaker.
The Pools Lotto
The Pools UK diversifies its gaming options by offering a unique selection of 4 Lotto betting games, each with the potential to transform the future with significant annual payments over set periods. This selection includes three Annuity Lotto betting games: Minted 4 Life Lotto, Loaded 4 Life Lotto, and Lucky 4 Life Lotto, all promising to make the coming years extraordinary. These Lotto games are complemented by an assortment of Scratchcards, Keno, and Instant Win games, starting at just 10p, meeting every budget and preference.
The Pools lotto games have a specific schedule and availability: Minted 4 Life Lotto draws on Wednesday, Friday, and Saturday, with betting closing at 23:30. Loaded 4 Life Lotto draws on Monday, Tuesday, Thursday, Saturday, and Sunday, with betting closing at 21:29. Lucky 4 Life Lotto and Lucky Clover Lotto draw on Wednesday and Saturday, with betting closing at 18:30. Players can view their Lotto bets anytime through the ‘Lotto Bet History’ in their account, providing transparent and accessible betting. The Pools Lotto Betting might be new for some, but the option between yearly payments or lump sums in Annuity Lottos adds an appealing twist. However, top prizes are restricted to UK residents.
The Football Pools
The Pools football offers a selection of betting games that blend traditional and innovative elements, providing players with multiple opportunities to win significant cash prizes. At the heart of this offering is Classic Pools, the longest-running football betting game, where players predict Score Draws from a set list of matches. The strategy involves choosing a plan and selecting fixtures to increase winning chances, with popular options like ‘Pick 10’ starting at just £1 per line. This game uniquely rewards players based on their ability to forecast Score Draws, with points awarded for accurate predictions.
Additionally, The Football Pools diversifies its portfolio with games like Goal Rush, Premier 6, and Premier 10, each presenting its own set of rules and prize possibilities. Goal Rush challenges players to predict matches where both teams score, with potential returns averaging £507.77 for 8 out of 8 correct predictions over the last six months. Premier 6 and 10 expand the prediction scope to the outcomes of selected football matches, offering substantial rewards for correct forecasts.
In my evaluation of The Pools UK, I found the range of Lotto and football betting games particularly noteworthy. The user-friendly interface and transparent betting history options make for a comfortable process. The mix of traditional and innovative games fits a broad audience, from casual players to seasoned bettors. While the absence of some advanced features could be improved, the overall interaction is highly satisfying.
The Pools reviews on Trustpilot reveal various user thoughts, from high praise for customer service and the simplicity of use to criticism regarding the slots’ payouts and technical issues. Based on a detailed analysis of reviews, here’s an encompassing view of what players have been saying.
➕ Most Frequently Mentioned Casino Advantages:
Positive The Pools reviews often highlight exceptional customer service, with many users naming specific representatives who were helpful. For example, one user stated, “Customer Service is excellent! Have to mention Colette, who is always at hand to help and is very very prompt!” indicating helpful representative sport. Another common praise was the ease of The Pools withdrawals, with comments like “Fair honest site easy to use quick withdrawals so much better than most sites out there,” reflecting satisfaction with the financial transactions on the website.
➖Most Frequently Mentioned Casino Drawbacks:
On the downside, several users expressed frustration with the slots’ payout rates and the site’s functionality. One dissatisfied customer mentioned, “The slots are shocking! Never have I seen such a poor return,” highlighting dissatisfaction with the gaming process. Technical issues were also a recurring theme, with a user sharing, “Message says free play game. I log in and press the play button. All you get is a white screen.” This indicates some operational flaws that negatively impact user expectations.
The Pools Casino has strengths, particularly in customer service and the efficiency of withdrawals, which earn it positive feedback from a significant portion of its users. However, the critical reviews point towards improvement areas, such as the slots’ performance and resolving technical glitches. Addressing the cited drawbacks is important to improving overall user expectations.
At Gamblizard, we love celebrating the success stories of players. Here’s a glimpse into some of the recent winners from ThePools.com:
Rachel from Huddersfield didn’t just try her luck; she struck gold! Winning the Lucky Clover Lotto’s top prize, Rachel is now a whopping £1 Million richer. Reflecting on her monumental win, Rachel expressed her astonishment and joy, proving that dreams can come true.
Mrs Anne Conroy, an Essex grandmother, embodies the spirit of a comeback queen. After taking a brief hiatus from The Pools due to the rising cost of living, Anne returned to the game on an invitation. This decision turned out to be fortuitous, as she clinched the Classic Pools rollover, taking home a staggering £348,909. Anne’s story is a testament to the unpredictability and thrill of the game.
Paul Wright’s tale is one of consistent luck. Hailing from Surrey, Paul recently accumulated winnings of £98,507.20, with significant amounts coming from both the Classic Pools and Premier 12. Despite winning £2,500 a few months prior, Paul was taken aback by his recent windfall. He praised The Pools’ revamped website and games, adding that he never anticipated such a massive win. Gratefully, he remarked, “God must be looking after me.”
5 Deals available in United Kingdom
Bonus type: Free Spins, No Wagering, First Deposit Bonus
Min Deposit: £20
Wagering: No Wager
Bonus type: Weekly Bonus
Min Deposit: £10
Bonus type: Existing Players
Min Deposit: £8
Bonus type: Free Spins, Welcome Bonus, Code, No Wagering, Casino Match Bonus
Min Deposit: £10
Wagering: 50x GB, 0x FS
Bonus type: No Deposit, Free Spins, No Wagering, Welcome Bonus, Existing Players, No Card Details, No ID Verification, Daily Bonus
Min Deposit: No Deposit
Wagering: No Wager
Bonus type: No Deposit, Free Spins, No Wagering, Free Play, Free Money, Welcome Bonus, No Card Details
Min Deposit: No Deposit
Wagering: No Wager
Bonus type: Free Spins, No Wagering, Welcome Bonus
Min Deposit: £20
Wagering: 50x GB, 0x FS
Bonus type: Weekly Bonus
Min Deposit: £5
Wagering: 1x
In my review of The Pools, I found a casino that aims to meet various gambling preferences, from sports fans to casino game players. The site offers a range of options, including live dealer games, a Lotto section, and the usual slots and table games. The Pools implements strict KYC procedures and promotes responsible gambling, contributing to its reputable standing in the industry.
However, the website’s design could be more user-friendly. The abundance of choices can lead to navigation difficulties, and player reviews suggest areas for improvement, such as slot performance and resolving technical issues. Despite these drawbacks, The Pools promo code offerings and Lotto games add fun and variety. The casino’s strong licensing makes it a credible choice for gamblers, though the lack of a dedicated The Pools app and clearer RTP information on games could improve usability.
Considering the positives, areas for improvement, and potential for a more streamlined user interface, I rate The Pools a 4.2 out of 5. This rating reflects a site on the right track but needing enhancements in game transparency and customer feedback response to fully meet player expectations.
Support
If you’ve forgotten your password, don’t worry. Go to the ‘Login’ section and click ‘Forgotten Your Password?’ Then, enter your email address and click ‘Reset’. You’ll receive an email with a link to reset your password and a verification code. Click on the reset link and enter the verification code provided. If you don’t see the email in your inbox, checking your spam or junk mail folder is a good idea. This process will help you easily regain access to your account.
If you have technical issues on The Pools, initially try fully exiting the website or app to check if the issue continues. Should the problem persist, here are a few recommendations: Check your Internet connection is stable, switch to a different browser such as Chrome, Safari, Edge, or Firefox, and clear your cache along with your browser history and cookies. Also, verify that your device or browser is up-to-date with the latest software versions. If these steps don’t resolve the issue, and you need to reach out to us, please include a detailed description of the problem, any screenshots you can provide, the type of device (mobile or desktop computer), and the browser you’re using.
First, check that you’re logged into your The Pools account to update your deposit limits. Enter ‘Gambling Controls’ within your account settings, then select ‘Deposit Limits & Spend Limits’. From there, you can set or adjust the period and the amount for your deposit limit. It’s important to remember that while decreasing your limits will take effect immediately, increasing them involves a 24-hour cooling-off period before the new limits are applied. This process promotes responsible gambling by giving you time to consider any changes to your deposit habits.
Setting up a Time Out is simple if you want to take a short break from your account on The Pools. Once logged in, visit your account settings and click ‘Gambling Controls’. From there, select ‘Time Out’, where you can choose the duration of your break. The available Time Out periods are 1 Day, 1 Week, 1 Month, and 6 Weeks. After the selected Time Out period concludes, your account will automatically become accessible again, allowing you to resume activity without additional steps.
A Reality Check on The Pools serves as a reminder of how much time you’ve spent gambling; it’s a tool for awareness rather than a session control mechanism. To activate a Reality Check, log into your account and visit ‘Gambling Controls’. Within this section, you’ll find the ‘Reality Check’ option, where you can specify after how many minutes you’d like to receive your Reality Check notification. This feature helps you maintain awareness of your gaming habits, guaranteeing you’re always informed about the duration of your gambling sessions.
If you face any problems or have queries regarding a bonus, it’s best to contact The Pools Casino’s customer support. They’re available to assist and ensure you have a smooth gaming experience.
The online casino landscape continues to evolve, with a myriad of slot sites emerging, each bringing its own flavor to the table. For those who appreciate what The Pools offers but are also keen to explore similar sites, we’ve curated a list of websites that echo the essence of The Pools. These sites offer a comparable blend of games, promotions, and user experiences, allowing players to diversify their gaming while still enjoying the familiar vibes they’ve come to value.
Kev_Cas78
United Kingdom
been playin at the pools for a bit now. it’s alright overall. games load fine, site’s easy to get around. not a huge fan of the promos – they’re kinda basic. had to hit up support once, they were decent but not around late which was a bit annoying. nothing too crazy goin on but gets the job done if ur just lookin for a spin.
Juliia66
United Kingdom
LisaParker99
United Kingdom
Mia Green
United Kingdom
Amy Blackburn
United Kingdom
Lisa K.
United Kingdom
Chuck99
United Kingdom
Submit your review of The Pools
2 Deals
7 Deals
2 Deals
4 Deals
2 Deals
2 Deals
4 Deals
2 Deals
Lee Pinnington, 
