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JackpotCom Casino Welcome Bonus

50 No Wager FS

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#Ad, 18+, BeGambleAware | This one-time offer is only available here for new UK customers of Jackpot.com. ...To participate a minimum £15 bet is required. Any terms not specified in these Special Promotional Terms, the Promotional Terms shall apply and will be subject to Jackpot.com Terms and Conditions. Full Bonus T&C Show more

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JackpotCom Casino Review

At Jackpot.com, UK players can explore various games and features. This review covers everything from the selection of games to the user interface and customer support quality. With this, we are hoping to help new and regular players understand what Jackpot.com offers in the online casino market.

  • Launched in 2017
  • License UK Gambling Commission, Malta Gaming Authority
  • Min Deposit £10
  • Payment Methods

    Visa, Mastercard, Neteller, Skrill, Sofort, Maestro, Fast Bank Transfer, MuchBetter, Neosurf, PayPal, Paysafecard, Trustly, Boku

  • Withdrawal Methods

    MasterCard, Visa, MuchBetter, Fast Bank Transfer

  • Min Withdrawal £10
  • Games 1070
  • Game Types

    Bingo, Blackjack, Roulette, Scratch Cards, Slots

  • Game Providers

    Play'n Go, Pragmatic Play, Playtech, iSoftBet, Microgaming, Quickspin, Eyecon

JackpotCom Casino Pros & Cons

  • Pros

  • Substantial Game Library: Offers over 1,000 slot games, various table games, live dealer options, and a wide array of global lottery games.
  • Excellent Mobile Performance: Flawless mobile website, accessible across various devices without the need for a dedicated app.
  • Responsive Customer Support: Available through multiple channels like live chat, email, and phone, providing quick and helpful responses.
  • Robust Security Measures: Complies with regulatory standards through a thorough KYC process, ensuring player safety.
  • No Deposit and Withdrawal Fees: No charges for financial transactions by Jackpot.com, though third-party fees may apply.
  • Wager-Free Welcome Offer: The welcome bonus comes without wagering requirements, providing easy value to new players.
  • Cons

  • Limited Promotional Offers: A notable lack of regular promotions and bonuses for existing players.
  • Interface Design: Functional yet lacking in modern aesthetic elements, impacting visual appeal.
  • Restricted Support Operating Hours: Customer service is not 24/7, potentially inconvenient for players in different time zones.
  • Limited Live Casino Variety: Somewhat restricted range of live casino games and provider options.

jackpot com review 2024

About Jackpot.com

Jackpot.com, operated by Lottomatrix Operations Ltd since 2016, has solidified its position in the online gambling industry, particularly in the UK. It’s known for hosting some of the most substantial jackpots and lotteries alongside a wide selection of slots and live casino games. The key distinction of Jackpot.com lies in its comprehensive offering of both traditional casino games and expansive lottery options, setting it apart from many other UK-based online casino websites.

While the interface of Jackpot.com UK may be basic, its simple design is user-friendly, ensuring ease of navigation for players of all levels. This aspect makes the site particularly appealing to newcomers in the online gambling scene and existing players who prefer a more direct and less cluttered gaming environment.

Below is a table with key information about the parent company:

Parent Company Name Lottomatrix Operations Ltd
Website uk.jackpot.com
Head Office Level 3, 10 Lapsi Street, St. Julian’s, STJ1261, Malta

Casino Usability Review

Upon landing on the UK Jackpot.com website, users are greeted with a clear, albeit somewhat dated, interface. The homepage prominently features lottery jackpots, displaying current offerings and potential winnings. The design sticks to a basic colour scheme centred around a dark grey backdrop, making the colourful game icons and lottery banners are worth noting. However, modernisation could benefit the overall look by meeting contemporary web design standards.

The website is functionally sound, with elements laid out for intuitive navigation. Users can effortlessly move between different gaming categories, such as lotteries, casino games, and scratchcards. The top of the page hosts a carousel of current lotteries, which are a focal point of the site, indicating Jackpot.com’s strength in this area.

On the usability front, the mobile responsiveness of the site is praise-worthy. The transition from desktop to mobile is fluid, providing a consistent UX across devices. The site maintains its functionality on smaller screens, ensuring users can access all features without compromise.

In terms of gaming, while the site doesn’t boast regular promotions, it provides a variety of games with multiple filtering options. The comprehensive search functionality allows users to find games by name and provider, a boon for users looking for something specific. The help section is well-organized, with categories clearly labelled and easy to navigate, indicating an effort to provide excellent customer support.

Here’s the Usability Facts table based on the provided screenshots:

Ease of Navigation Intuitive and simple.
Mobile Games Availability Consistently accessible across devices.
Game Filters It is satisfactory with options for type, popularity, and new games.
Search Function Robust with game and provider name search capabilities.
Loading Speed Quick with minimal lag observed.
UX and UI Rating Functional, though in need of a visual update.
Expert's Rating
First Impression 3.9

Jackpot.com provides a solid foundation for players seeking a mix of lottery and casino gameplay. The site’s usability is strong, focusing on accessibility and user-friendly design. The visual aspect, while clear, needs to have the contemporary flair seen in newer casino sites. With this in mind, I assign Jackpot.com a usability score of 3.9 out of 5, alongside personal interaction with the casino. There’s room for aesthetic improvement, but the site functions well, which is where it matters most for users.

Jamie Wall
Jamie Wall Casino Analyst

Licensing, Security and Player Protection

Jackpot.com holds a multifaceted license from the UK Gambling Commission under account number 49262, which encompasses several critical areas of online gaming. This license covers Remote Casino operations, Remote Gambling Software, Remote Real Event Betting, and Remote Virtual Event Betting. The breadth of this licensing guarantees that Jackpot.com is authorised to offer a comprehensive range of gambling activities while adhering to the highest standards set by one of the industry’s most respected regulatory bodies.

Jackpot.com’s commitment to player protection is evident through its proactive approach. The license demands stringent measures for cybersecurity, and the site responds with high-level SSL encryption to safeguard all transactions and personal data. Furthermore, the brand’s encouragement of responsible gaming is demonstrated through the availability of multiple tools and support systems designed to promote healthy gambling habits. These include setting deposit limits, reality checks, timeout periods, and self-exclusion mechanisms, along with a self-assessment tool aimed at preventing gambling addiction.

General security aspects:

SSL encryption 128-bit
Deposit Limits Yes
Activity Limitations Yes
Self Exclusion Yes
Protection of Minors NetNanny, Cybersitter
Problem Gambling Organisations GAMCARE, BeGambleAware, Gamblers Anonymous
IT-Security Go Daddy Secure Certificate Authority – G2
Firewall Yes
Anti Money Laundering Source of funds and identity verification

Partnering with support agencies like GAMCARE, BeGambleAware, and Gamblers Anonymous, Jackpot.com reinforces its support network for players seeking assistance. The casino’s recommendations of Gamstop and Gambless apps, alongside blocking software, show a dedication to providing a secure environment conducive to responsible play.

Expert's Rating
License and Security 5.0

Given the broad licensing coverage, security measures, and responsible gaming resources, my interaction with the site has led me to trust its reliability. For its robust licensing, security, and player protection, I maintain a score of 5 out of 5. Jackpot.com is a prominent secure website for various gaming activities, strongly emphasising player welfare.

Jamie Wall
Jamie Wall Casino Analyst

Terms and Conditions at Jackpot.com

Being informed of the legal side of online gaming is vital for a secure and informed experience. At Jackpot.com, the terms and conditions serve as a contract between the casino and its users, outlining the rules and protocols that govern the relationship. Below is a digest of pivotal points drawn from Jackpot.com’s terms and conditions that players should take into account:

  • Age Restrictions: Access to and use of the casino’s services are restricted to users of legal gambling age in their country of residence.
  • Account Limitations: The casino reserves the right to request proof of identity, age, and residency from players. Accounts may be suspended if verification is not provided or if inaccuracies are found.
  • Payment Methods: Various methods for depositing and withdrawing funds are supported, with specifics available on the casino’s website. These methods are subject to change and regional availability.
  • Bonuses: All bonuses issued by the casino carry specific wagering requirements detailed in the promotional terms. Bonuses must be used by these terms to be converted into withdrawable funds.
  • Withdrawal Restrictions: The casino imposes limits on withdrawal amounts over certain timeframes, which are subject to the player’s verification status and account tier.
  • Inactivity Charges: Accounts that remain inactive for an extended period may incur charges or require specific reactivation steps, as described in the terms.
  • Fairness in Gaming: The casino employs a certified random number generator for game outcomes, ensuring fairness and integrity in gaming, with regular audits for compliance.
  • Dispute Resolution: Procedures for resolving potential disputes between the casino and the player are outlined, including the possibility of involving external arbitration services.
  • Responsible Gaming Support: The casino promotes deposit limits and self-exclusion to encourage responsible gaming behaviours alongside resources to organisations offering support for gambling issues.

How To Register at Jackpot.com

The registration process is critical to start playing at Jackpot.com. Having gone through the process, I can provide a clear, step-by-step guide on signing up and verifying your account.

step 1 Visit UK.Jackpot.com

Go to the Jackpot.com website, and look for the green Register button.

step 2 Provide Personal Information

Fill in the registration form with your full name, date of birth, postal address, and email. You’ll also need to create a username and password.

step 3 Email Verification

Jackpot.com will send an email to the address provided. Open the email and click on the verification link to confirm your email address.

step 4 Identity Verification

Upload the necessary identification documents, such as a driver’s license or passport, to verify your identity. This is a requirement for all reputable gaming sites to guarantee the safety and security of their users.

step 5 Wait for Approval

After submitting your documents, wait for the Jackpot.com team to verify your account. This could take a while, and you will receive an email once everything is confirmed.

step 6 Make Your First Deposit

Once your account is verified, you can deposit funds. Choose a payment method, decide on the deposit amount, and follow the instructions to complete the deposit.

Tips After Registration:

  • Double-check all the information you enter to avoid any issues with account verification.
  • Consider setting deposit limits immediately to manage your spending effectively.
  • Keep an eye on the email you registered with for further instructions or confirmation messages from Jackpot.com.

Throughout the registration process, I found the instructions provided by Jackpot.com clear and the steps easy to follow. The emphasis on security during the account verification process was reassuring. Based on my experience, the registration at Jackpot.com is well-organized, making it simple for new users to get started.

Jackpot.com Promo Codes

Jackpot.com adopts a minimalist stance on bonuses and promotions, to say the least, starkly contrasting the bonus-laden landscape often found at other online gambling websites. This absence of a regular promotional schedule might not sit well with all players, so keep this in mind.

Jackpot.com Welcome Bonus

jackpot com welcome bonus

The standout feature in Jackpot.com’s promotional offerings is an exclusive welcome bonus for Gamblizard referrals. Newcomers who arrive from this affiliate are greeted with the opportunity to receive 50 free spins on Bigger Bass Bonanza after playing with £15. This casino welcome bonus is particularly noteworthy because it comes with no wagering requirements, allowing players to withdraw any winnings directly, which is a generous provision within the industry.

New players only. Minimum deposit £15. No wagering requirements. Max cashout £100. Gambling can be addictive, please play responsibly.

It’s important to highlight that Jackpot.com does not offer a no deposit bonus, a type of promotion particularly appealing to players as it allows them to try out the casino without an upfront investment. Additionally, the need for promotions for existing players may impact the long-term appeal of the casino for those who want extra boons along the way and rewards for their loyalty.

Expert's Rating
Bonuses & Special Offers 4.0

While the welcome offer available through Gamblizard has its merits, the overall bonus scheme at Jackpot.com leaves room for improvement, especially in sustaining and rewarding ongoing player involvement. Therefore, considering the full spectrum of what players generally look for in casino promotions, I rate Jackpot.com’s bonuses and promotions at 4 out of 5. The score reflects the lack of variety and regularity in bonuses, which could improve the casino’s appeal and competitiveness in the market.

Jamie Wall
Jamie Wall Casino Analyst

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Jackpot.com Casino Games

jackpot com casino games

Jackpot.com presents a gaming website that is both expansive and specialised, with a notable focus on large-scale lotteries and progressive jackpots. The casino’s game lobby is streamlined into categories, prominently featuring slots, table games, scratchcards, live casino, and lottery, emphasising the substantial lottery offerings and even a selection of jackpot-driven games.

While categorising games is simple, the need for thematic or mechanical subcategories can be felt. The casino’s search function does allow players to view selections from specific developers. Players can also organise games by popularity, recency, or even alphabetical order, allowing quick access to favoured titles or discoveries. Yet, the absence of more filters, such as sorting by themes, suggests an area for potential improvements.

Despite this, the user interface provides essential information at a glance. Game titles come with visual cues indicating special features like tournament participation or new release status, which aids selection.

Here’s a summarised “Game Facts” table for a snapshot of the offerings:

Game Type Quantity Most Popular Game
Slots 1,000+ Big Bass Splash
Table Games 10+ Premium Blackjack
Live Games 60+ The Greatest Card Show Live
Scratchcard Games 20+ Mega Love
Lotto Games 30+ JackpotMillions

Regarding RTP Information and Free Play, Jackpot.com could benefit from greater transparency by providing RTP data for their games. The option to play games in demo mode, common in many UK casinos, would also be a significant addition to the site, allowing players to try games before committing funds.

The live casino games are singularly powered by Playtech, which guarantees a quality gamble with professional live dealers and well-designed games. However, while ensuring a high standard, the exclusive partnership with Playtech limits the diversity of live gaming options available to players. Slots have more provider variety, including Pragmatic Play and NetEnt.

Regarding game providers, the slots and live games are powered by reputable names in the industry, which speaks to the quality of the gameplay.

For an in-depth look at what each gaming category offers, continue to the following sections, where we explore the various game types and their quality in detail.

Online Slots

Jackpot.com boasts a huge collection of over 1,000 slot games encompassing various themes and mechanics. This massive library includes both regular video and jackpot slots, appealing to various players.

Here’s a list featuring a selection of slots with their respective RTPs and providers:

RTP 96.1%
Max win x 50000
Wolf Gold
RTP 96.0%
Max win x 5000.00
Mustang Gold
RTP 96.53%
Max win x 12000
White Wizard Deluxe
RTP 96%
Max win x 1500
Shamans Dream
RTP 95.44%
Max win x 9500
Aloha! Cluster Pays
RTP 96.42%
Max win x 100000
Eye Of Horus Megaways
RTP 95.49%
Max win x 10000
Fluffy Favourites
RTP 95.3%
Max win x 5000.00
Fishin Frenzy Power 4 Slots
RTP 96.06%
Max win x 20000
The Dog House
RTP 96.51%
Max win x 375

Table Games

jackpot com table games

Jackpot.com may be renowned for its enormous array of slots and lotteries, but it also provides a compact selection of table games. With just over 10 games available, the offering is modest compared to larger online casinos. However, the table games available, including variations of blackjack, roulette, and baccarat, are crafted to meet the standards of traditional casino fans.

Below is a table showcasing the best table games:

Game RTP Provider
Quantum Blackjack Plus 99.68% Playtech
Premium Blackjack 99.58% Playtech
All Bets Blackjack 99.58% Playtech
Cashback Blackjack 99.55% Playtech
Baccarat 98.95% Playtech
European Football Roulette 97.30% Playtech Origins
Spread-Bet Roulette 97.30% Playtech
Cash Collect: Roulette 97.29% Playtech Origins
Caribbean Stud Poker 94.78% Playtech
Diamond Bet Roulette 94.73% Playtech

Live Casino Games

jackpot com live casino games

Jackpot.com enriches its gaming repertoire with over 60 live dealer games, encompassing a wide array of options that include Live Roulette, Live Baccarat, Live Blackjack, Live Poker, and innovative Game Shows. This array brings the authentic casino atmosphere to the screen, facilitated by professional dealers and real-time interaction, which is a draw for players seeking to indulge in some traditional action.

Here’s a table featuring a selection of popular live games and their providers:

Live Game RTP Provider
All Bets Blackjack 99.46% Playtech
Prestige Baccarat 98.94% Playtech
Grand Baccarat NC 98.94% Playtech
Mega Fire Blaze Roulette 97.31% Playtech Origins
Quantum Roulette Live 97.31% Playtech
Adventures Beyond Wonderland 96.82% Playtech
The Greatest Card Show Live 96.67% Playtech
Football Card Showdown Live 96.27% Playtech
Bet On Poker 95.25% Playtech
Jumanji: The Bonus Level 95.08% Playtech


jackpot com scratchcards games

Jackpot.com provides a modest yet fun selection of over 20 scratchcard games, offering instant play-action for those who prefer quick gameplay. Scratchcards are a simple and swift form of entertainment, and the range at Jackpot.com includes a variety of themes and potential rewards.

Below is a table featuring some of the popular scratchcard games available and their providers:

Scratchcard Game RTP Provider
Ocean Fortune 95.18% Red Tiger
Mega Love 94.9% Wizard Games
Royal Charm 85.00% Wizard Games
Piggy Bank 67.34% Flipluck
Fruity Flurry 63.00% G.Games
Stuffed with 100s 60.00% G.Games
Horseshoe 50.25% G.Games
Elephant Scratch 50.25% G.Games
Lucky Day: Football Gold 50.00% G.Games
Lucky Day: Summer Spike 50.00% G.Games

Jackpot.com Lotto Games

jackpot com lotteries

Jackpot.com is prominent for its surprising array of over 30 lotto games, blending local favourites with international giants. This selection appeals to various preferences, allowing players to participate in some of the biggest lottery draws globally. With jackpots ranging from modest amounts to eye-watering millions, Jackpot.com is a premier destination for lottery fans. The casino’s lotto games come with varying jackpot pool sizes, providing players with a clear picture of the potential winnings. This variety improves that players have access to lotteries with a range of odds and jackpot sizes.

Here’s a table showcasing some of the lotto games available at Jackpot.com, along with their respective jackpot pool sizes:

Lotto Game Jackpot Pool Size
Irish Lotto £11.6 million
EuroMillions £14.5 million
Mega Millions £186 million
Powerball £94.6 million
JackpotMillions £1 million
Thunderball £500 thousand
Lotto Max £11.1 million
JackpotLotto £100 thousand
Lotto China £428 thousand
Lotto America £1.9 million
Expert's Rating
Variety of Games 4.4

From this, we can see that Jackpot.com offers video gameplay with its immense selection of slots, live dealer games, table games, and an array of lotteries. Despite lacking modern design elements, the casino’s simple interface provides user-friendly navigation. Its standout feature is the wide range of global lottery draws, appealing to various players. However, some limitations in game categorisation and filtering are notable. Overall, Jackpot.com balances variety and accessibility, meriting a solid 4.4 out of 5 for its various games and intuitive interface.

Jamie Wall
Jamie Wall Casino Analyst

Jackpot.com Mobile Casino

uk jackpot com mobile casino

Jackpot.com extends its user-friendly brand to mobile devices, ensuring players perform well using a desktop, smartphone, or tablet. The site is well-optimized for mobile use, utilising HTML5 technology, so players do not need to download any apps to access the casino. This approach guarantees compatibility across various operating systems, including Android and iOS.

The mobile casino version of Jackpot.com improves the navigation. Instead of traditional text-based menus, users can navigate the site through intuitive icons displayed above the main banner. This visual approach is particularly effective on smaller screens. For a more comprehensive view, tapping the top left corner of the page reveals the full menu, making it easy to access different casino sections.

Loading time and responsiveness on mobile devices are surprising. No matter is it’s accessed via different browsers or devices, the casino responds quickly, and tabs load in mere seconds, even on mobile internet connections. The game layout is also adapted for mobile screens, with games in rows of two instead of five, making it more visually appealing and easier to browse on smaller screens.

Regarding apps, Jackpot.com offers dedicated applications for both Android and iPhone users. These apps are designed to mirror the website’s functionality, offering a convenient alternative for players who prefer app-based gaming.

Here’s a brief overview of the mobile apps:

    4.8 10400 ratings
    4.7 1740 ratings
iOS Casino App https://apps.apple.com/us/app/jackpot-lottery-app/id1608194866
App Store Rating 4.8
App Store Reviews 9.3K Ratings
Provider Lottomatrix Corp
Size 87.6 MB
Compatibility Requires iOS 14.0 or later.
Language English, Spanish
Android Casino App https://play.google.com/store/apps/details?id=com.jackpot.lotteryservices&hl=en_US
Google Play Rating N/A
Google Play Downloads 10K+
Provider Apps Jackpot
Compatibility Android 5.0 and up
Last Update Dec 28, 2023
Expert's Rating
Mobile Gaming Experience 4.6

Jackpot.com’s mobile performance is praise-worthy. The site’s transition from desktop to mobile is executed with careful attention to usability and visual appeal. The adaptations made for mobile users, such as the icon-based navigation and simplified game layout, significantly boost user satisfaction. The quick responsiveness and the availability of dedicated apps for Android and iPhone users further add to the appeal. Given this fluid mobile integration, Jackpot.com earns a strong 4.6 out of 5 for its mobile offering, setting a high standard for online mobile gaming.

Jamie Wall
Jamie Wall Casino Analyst

Jackpot.com Deposit Methods

Jackpot.com offers many deposit methods, guaranteeing convenient transactions for its players. Notably, all deposit transactions at Jackpot.com are free of any fees from the casino’s side, making it an attractive choice for players who value cost-effective banking options.

The minimum deposit amount at Jackpot.com is set at £10, which is accessible for most players. However, it’s important to note that a minimum deposit of £15 is required to activate the exclusive welcome offer. The deposit process is designed for ease of use, with funds typically credited instantly, although this may vary slightly depending on the chosen payment method.

Here’s a breakdown of the deposit methods available at Jackpot.com:

Payment Method Min. Deposit Commission Fees Deposit Processing Speed
Visa £10 No Fees Instant
Mastercard £10 No Fees Instant
Neteller £10 No Fees Instant
Skrill £10 No Fees Instant
Sofort £10 No Fees Instant
Maestro £10 No Fees Instant
Fast Bank Transfer £10 No Fees Instant
MuchBetter £10 No Fees Instant
Neosurf £10 No Fees Instant
PayPal £10 No Fees Instant
Paysafecard £10 No Fees Instant
Trustly £10 No Fees Instant
Boku £10 No Fees Instant

It’s worth noting that while Jackpot.com does not charge fees, some payment methods may incur charges or processing fees from third-party service providers.

Depositing funds into a Jackpot.com account is simple:

  1. Log in to your Jackpot.com account.
  2. Click the “£” button at the top right of the homepage or go to the “My Account” section and click on “Account Information”.
  3. Select the “Deposit” button.
  4. Choose your deposit amount (minimum £10, £15 for the welcome offer).
  5. Select a payment method from the available options.
  6. Fill in the required details in the form.
  7. Click “Pay Now” to complete the transaction
Expert's Rating
Deposit Methods 5.0

The deposit process at Jackpot.com scores highly for its simplicity and the absence of fees. The wide range of payment options appeals to many players, and the instant processing of deposits guarantees that players can start playing their games without delay. Given these factors, Jackpot.com earns a strong score of 5 out of 5 for its deposit methods, providing a hassle-free and efficient banking process for its players.

Jamie Wall
Jamie Wall Casino Analyst

Jackpot.com Withdrawal Methods and Limits

Jackpot.com provides a simple and flexible withdrawal process mirroring the selection of deposit methods. The minimum withdrawal amount at Jackpot.com is set at an accessible £5, while the maximum withdrawal limit is £1,000 per transaction. This range is designed to accommodate both casual players and those with larger balances.

Withdrawal times at Jackpot.com are reasonably quick, typically ranging between 1-3 days. However, there is a processing period of approximately one day before the transaction is initiated. This processing time is important for players to consider when planning their withdrawals.

Here is a detailed table of the withdrawal methods available at Jackpot.com:

Payment Method Minimum Withdrawal Maximum Withdrawal Withdrawal Time Commission Fees
Visa £5 £1,000 1-3 days No fees (third-party fees may apply)
Mastercard £5 £1,000 1-3 days No fees (third-party fees may apply)
Fast Bank Transfer £5 £1,000 1-3 days No fees (third-party fees may apply)
MuchBetter £5 £1,000 1-3 days No fees (third-party fees may apply)

To withdraw funds from Jackpot.com, follow these steps:

  1. Log into your Jackpot.com account.
  2. Go to the “My Account” section and select the “Account Information” tab.
  3. Click on the “Withdraw” button.
  4. Choose your withdrawal amount (between £5 and £1,000).
  5. Select your preferred withdrawal method from the available options.
  6. Complete any required fields with your details.
  7. Confirm the transaction.
Expert's Rating
Withdrawal Methods 4.5

The withdrawal process at Jackpot.com is efficient and user-friendly, with a range of popular banking options and reasonable transaction limits. The lack of fees from the casino’s side is a notable advantage, although players should remain aware of potential third-party charges. Based on all of the above, Jackpot.com earns a score of 4.5 out of 5 for its withdrawal methods and limits

Jamie Wall
Jamie Wall Casino Analyst

Customer Service Overview

jackpot com customer service

Jackpot.com sets a high standard in customer service with its accessible support channels. Offering assistance through live chat, email, phone, and even Facebook Messenger, the casino guarantees that players have multiple methods to address their queries and concerns.

The support team operates from 10:00 GMT to 22:00 GMT, offering ample coverage throughout the day to accommodate different time zones and schedules. The casino prides itself on responding within 24 hours for email communications, ensuring timely and efficient support.

Jackpot.com’s FAQ section is another standout feature, providing comprehensive and detailed answers to many common questions. This section goes above and beyond typical industry standards, offering players a valuable self-help resource.

Here’s a summary of the customer support options at Jackpot.com:

Support Method Availability Contact Information Average Response Time
Live Chat 10:00 GMT – 22:00 GMT Accessible via website Within minutes
Email 24/7 (Replies within 24 hours) [email protected] Up to 24 hours
Phone 10:00 GMT – 22:00 GMT +441515414507 Varies
Facebook Messenger 10:00 GMT – 22:00 GMT Accessible via Facebook Varies
FAQ Section 24/7 Accessible via website Instant (Self-service)
Expert's Rating
Customer Care 4.5

Jackpot.com was surprised with its comprehensive and responsive customer support. The range of contact methods, rapid response times, and service quality make for an excellent support interaction. Based on my interaction and the system’s efficiency, Jackpot.com deserves a score of 4.5 out of 5 for customer support, truly exemplifying their commitment to player satisfaction.

Jamie Wall
Jamie Wall Casino Analyst

KYC at Jackpot.com

Jackpot.com Casino adheres strictly to the laws and regulations set by the U.K. Gambling Commission, which mandates a thorough Know Your Customer (KYC) process. This procedure is crucial to secure that all customers are of legal age to gamble and that their identity is accurately verified.

Upon signing up at Jackpot.com Casino, players are initially asked to provide basic information. While most of this information can be verified automatically, there are instances where the casino may request additional documents for further proof.

Documents Required for Verification:

For Verifying Identity and Date of Birth:

  • National Passport
  • Identity Card
  • Driving Licence

For Verifying Address:

  • Utility Bill (Water, Electricity, Gas, Internet, Land Line Phone) issued within the last 3 months
  • Bank Statement issued within the last 3 months
  • Tax Bill

Players are required to upload clear and legible images of these documents to their computer using a scanner, digital camera, or a mobile device.

While some documents may be verified within minutes, others can take longer. The goal is to complete the verification within 24 hours, but it may extend up to 72 hours during busy periods. Once the account is successfully verified, the Customer Team sends a confirmation email to the player.

The KYC process at Jackpot.com Casino is comprehensive and aligns with industry standards. The clear guidelines and multiple document options facilitate a fast verification process. While the turnaround time is reasonable, players should complete this process well in advance of any withdrawals to avoid potential delays.

What the Players Are Saying About Jackpot.com UK



Analysing the player reviews on Trustpilot about Jackpot.com reveals a mixed response, with an overall rating of 3.5 out of 5 from 1,258 reviews. Notably, the casino has actively responded to 72% of negative reviews, typically within 2 days, demonstrating a commitment to addressing player concerns.

Positive feedback highlights quick payouts and a satisfactory interaction with the casino’s withdrawal process. Players appreciate the site’s reliability in paying out winnings, regardless of their wins or losses. The response to customer identity verification is also generally positive, with players acknowledging the necessity of these measures for security and fraud prevention.

Some players have expressed frustration with perceived changes in game mechanics, particularly in slot games, and suspected issues with fairness. Complaints about technical glitches and game crashes lead to dissatisfaction with the site’s stability. Additionally, delays in withdrawal times and unresponsiveness to customer queries have been pointed out, causing players’ concerns. The lack of clarity regarding eligibility for players from certain regions also raises questions about accessibility and inclusivity.

While Jackpot.com demonstrates strengths in quick payouts and proactive customer service, it faces challenges in terms of technical stability, withdrawal processing times, and clear communication regarding player eligibility. The casino’s involvement in addressing negative feedback and commitment to security is commendable, but improvements in technical aspects and customer responsiveness would improve overall player satisfaction.


Casino Guru

Reviews at Casino Guru reveal a mixed bag of player opinions. A recurring issue is the casino’s verification process, particularly when it involves additional document requests during withdrawals, leading to delays and frustration among players. This aspect highlights a need for improvement in handling verification more efficiently and transparently.

On the positive side, Jackpot.com is commended for its unique blend of gaming options, combining standard casino games with popular lotteries and scratchcards. This diversity is a distinct feature appreciated by players.

Final Words

Jackpot.com UK offers over 1,000 slot games and a unique range of global lottery options that appeal to various player preferences. The website’s mobile performance is efficient, with an easy-to-navigate interface suitable for different devices. Customer support is readily accessible, assisting several channels. However, the casino’s interface lacks modern design elements, which might impact the aesthetic appeal. A significant downside is the need for regular promotions and deals for existing players, which limits the casino’s ability to offer continuous promotions and rewards.

Jackpot.com UK is particularly suitable for players who prefer many games, including lotteries, and those who value a strong mobile performance. It’s also great for players who appreciate efficient customer service and secure, simple banking options.

I rate Jackpot.com as a strong contender in the online casino space, offering a balanced blend of variety, accessibility, and user-centric features. My overall experience with the casino was positive, making it a commendable choice for many online casino players. On a scale of 1 to 5, I give Jackpot.com UK a solid 4.5 rating, reflecting its outstanding features and services that help to draw enough attention in the competitive online gaming market.

Overall Rating

How we rank? 4.5
First Impression 3.9
License and Security 5.0
Bonuses & Special Offers 4.0
Variety of Games 4.4
Mobile Gaming Experience 4.6
Payment Options 4.8
Customer Care 4.5
Jamie Wall
Jamie Wall Casino Analyst


How do I update my details at Jackpot.com?

Updating your details at Jackpot.com is a simple process. First, you need to go to the “My Account” section, conveniently located in the top right corner of the website. Once there, click on the “Account Information” tab. You’ll then find the “Personal Details” section. Here, you can update the fields under Contact Detail with your new personal information. After making the necessary changes, don’t forget to click “Save” to confirm and apply these updates.

What currencies does Jackpot.com support?

Currently, Jackpot.com supports transactions in pound sterling (£/GBP). All your deposits or withdrawal payments will be processed in this currency. It’s important to consider this, especially if your primary bank account operates in a different currency, as this might involve conversion rates or fees.

Can I check my transaction history on Jackpot.com?

Yes, you can easily check your transaction history at Jackpot.com. Once you sign in, navigate to the Transactions page. This page provides a comprehensive record of all your activities on the site, including details of your deposits, withdrawals, wins, one-time entries, and subscriptions. It’s a useful feature for monitoring your activity and managing your gaming budget.

How can I receive my winnings at Jackpot.com?

When you win a prize at Jackpot.com, the winnings are paid directly into your player account as quickly as possible. After these winnings are deposited, you can either withdraw them to your bank account or use them for future game entries and plays. This flexibility means you can use your winnings to continue playing on the site without making additional deposits using your chosen payment method.

Can I play bingo games on Jackpot.com?

Jackpot.com does not currently offer bingo games as part of its gaming selection. The casino focuses primarily on providing a wide array of other gaming options, including a broad range of slot games, table games, live dealer action, and a notable variety of global lottery games.

Does Jackpot.com offer a loyalty program?

Currently, Jackpot.com does not offer a loyalty program. This may be a consideration for players who value rewards for frequent play. However, the site compensates for this with hundreds of games and a user-friendly interface. While lacking a loyalty scheme might be a drawback for some, Jackpot.com focuses on delivering varied and quality gameplay accessible to all players rather than exclusive perks for regular visitors.

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