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In this Hippodrome Casino review, UK players will find an in-depth analysis of one of the country's most prominent online gaming sites. The review focuses on key aspects like the array of games available, user interface, customer support quality, and, importantly, the Hippodrome Casino bonuses. As a detailed guide, it aims to provide players with crucial insights into the casino's operations, helping them make informed decisions. This review is crafted to assist both new and existing players in understanding the unique features that set Hippodrome Casino apart, highlighting its strengths in the competitive online gaming market. The goal is to offer a balanced view that assists players in evaluating the casino's offerings against their gaming preferences.
Launched in2013
LicenseUK Gambling Commission, Malta Gaming Authority
Min Deposit£10
Payment MethodsVisa, MasterCard, Neteller, PayPal
Withdrawal MethodsMasterCard, Neteller, PayPal, Visa
Min Withdrawal£10
Games338
Game TypesBlackjack, Poker Games, Roulette, Scratch Cards, Slots
RTP96.75%
Game ProvidersAir Dice, Evolution Gaming, IGT, Inspired, Microgaming, NetEnt, Scientific Games
Hippodrome Online Casino, established in 2013, has carved a significant niche in the UK online gambling market. This casino, operated by Betway Limited, distinguishes itself with a sophisticated theme that echoes the grandeur of its land-based counterpart, Hippodrome Casino London. Its appeal lies in its blend of traditional elegance and modern online gaming technology. Hippodrome Online Casino appeals to a wide range of players, from beginners to those with more experience, offering an extensive selection of games that include classic table games, a vast array of slots, and live dealer options.
One key differentiator for Hippodrome Online Casino is its user-friendly interface, which makes navigation and gameplay simpler for all users. Additionally, the casino’s commitment to customer satisfaction is evident in its robust customer support system and a loyalty program that rewards regular players.
Below is a table providing essential details about the parent company, Betway Limited:
Parent Company Name
Betway Limited
Website
hippodromeonline.com
Head Office
9 Empire Stadium Street, Gzira GZR 1300, Malta
CEO
Anthony Werkman
Company size/Employees
501-1,000 employees
Hippodrome Online Casino Usability Review
The first impression of Hippodrome Online Casino is one of sleek sophistication. As players enter the site, they’re met with a luxurious colour scheme and a golden glow that speaks to the casino’s elegance. The interface is thoughtfully designed, ensuring that users on a desktop or mobile can easily navigate the site.
The casino’s usability is exemplified by its organised layout. Game categories are prominently displayed, and adding a search bar allows for the effortless location of specific games. Although direct game filtering by provider isn’t available, including a section to browse each provider’s offerings partially addresses this.
The site’s responsiveness is also noteworthy, with games loading quickly to keep pace with users’ expectations for a fluid package.
Below is an assessment of Hippodrome Online Casino’s usability:
Ease of Navigation
High
Mobile Games Availability
Broad
Game Filters
Adequate
Search Function
Highly Efficient
Loading Speed
Rapid
UX and UI Rating
High
Expert's Rating
First Impression4.0
Hippodrome Online Casino delivers well-designed usability, with a rating of 4 out of 5. It’s a casino that clearly values its users’ time and comfort, providing a simple and responsive environment that almost replicates the feel of stepping into its esteemed physical venue. Despite the areas for improvement, such as the addition of RTP information and demo play, the site’s usability is commendable and suggests a solid understanding of player needs and preferences.
Hippodrome Online Casino’s commitment to providing a secure and responsible gaming casino is evident through its stringent licensing and regulatory practices. Licensed and regulated in Great Britain by the UK Gambling Commission under account number 39372, it encompasses sectors including non-remote general betting, remote bingo, remote casino, and remote real and virtual event betting. Internationally, it operates under the Malta Gaming Authority with license number MGA/B2C/130/2006, authorised to offer various types of gaming services.
Cybersecurity measures at the casino are robust, with advanced encryption technologies safeguarding user data and financial transactions, providing players with a secure environment for their gaming activities.
Here is the general security information:
SSL encryption
128-bit
Deposit Limits
Yes
Activity Limitations
Yes
Self Exclusion
Yes
Protection of Minors
NetNanny
Problem Gambling Organisations
GamCare, BeGambleAware, The National Gambling Treatment Service, Gambling Therapy
IT-Security
Cloudflare
Firewall
Yes
Anti Money Laundering
Source of funds and identity verification
The casino’s approach to responsible gaming is comprehensive. It partners with organisations such as GamCare, BeGambleAware, to support players seeking help with gambling management. A range of responsible gaming features is detailed on the casino’s Safer Gambling page, illustrating the casino’s proactive measures to secure player safety. These features include setting deposit limits, availing ‘Take a Break’ options for temporary self-exclusion, providing activity statements for transparency, and implementing session reminders to encourage mindful gaming.
In protecting younger audiences, Hippodrome Online Casino enforces a strict over-18 policy and suggests parental control measures such as NetNanny to prevent underage gambling. This reflects the casino’s commitment to ethical gaming practices.
Expert's Rating
License and Security5.0
With a score of 5 out of 5, Hippodrome Online Casino sets a high licensing, security, and player protection standard. The website’s thoroughness of the safety measures and the user-friendly explanation of responsible gaming tools highlight the casino’s commitment to its players’ well-being.
Understanding the Terms and Conditions of Hippodrome Online Casino is crucial for players to make sure they are fully informed about the rules and regulations governing their gameplay. The terms set forth by the casino cover various important aspects from legal compliance to the specifics of gameplay. Here’s an outline of the most significant points every player should be aware of:
Minimum Age Requirement: Only users who are 18 years of age or older are permitted to play.
Verification Process: Players must provide appropriate documents to verify their identity and address.
Payment Options: A range of payment methods are accepted, subject to the player’s location.
Withdrawal Restrictions: There are certain restrictions on how much and how often players can withdraw funds from their accounts.
Bonus Conditions: All bonuses come with wagering requirements and expiration dates that need to be met to enable the withdrawal of the bonus funds.
Game Contributions: Some games may have restrictions or different contributions towards meeting bonus wagering requirements.
Liability Limitations: The casino has set limitations on its liability for issues like technical faults or gameplay malfunctions.
Responsible Gaming Features: The casino provides tools for players to be involved in gaming responsibly, such as deposit limits and self-exclusion measures.
Legal and Jurisdictional Compliance: The casino’s operations are designed to comply with the legal stipulations of the jurisdictions they serve.
Terms Modification: The casino retains the authority to modify terms and conditions, with such modifications becoming effective immediately upon being posted on the website.
It’s always advisable for players to review the full Terms and Conditions provided by Hippodrome Online Casino to comprehend their rights and responsibilities fully. These key points give players a clear idea of what to expect and guarantee they are making well-informed decisions in their gaming pursuits.
How To Register at Hippodrome Online Casino
Starting your gameplay at Hippodrome Online Casino is a simple process designed to get you into the action with minimal fuss. I walked through the registration steps myself, and here’s a guide based on that personal experience:
Visit the Homepage
Navigate to the Hippodrome Online Casino website.
Locate the Registration Button
Click on the yellow Join button in the top-right corner of the page.
Fill in Your Details
Enter your personal information in the required fields. This will include details like your name, date of birth, and address.
Create Your Login
Choose a username and password that you will use to access your account.
Accept the Terms
Read the terms and conditions, privacy policy, and age verification requirements, then tick the boxes to accept them.
Verify Your Email
Check your email for a verification link from Hippodrome Online Casino and click on it to confirm your account.
Provide Identification
To comply with regulatory requirements, you may be prompted to upload documents for identity verification, like a passport or driver’s license.
Wait for Approval
After submitting any required documents, there will be a short waiting period while Hippodrome Online Casino verifies your account.
Make Your First Deposit
Once your account is verified, you can deposit using the available payment methods.
During registration, it was clear that Hippodrome Online Casino takes security seriously, ensuring that all personal and payment information is encrypted and handled carefully. The process was fast, and the instructions at each step were clear and easy to follow. The verification process was also efficient, with no unnecessary delays.
In my case, the account was ready to use within a day, and I was able to explore the gaming options immediately after. It’s worth noting that the verification speed can vary depending on the time of day and week you register.
Jamie Wall
Hippodrome Online Casino Promotions
Hippodrome Online Casino presents a portfolio of bonuses and promotions designed to complement the gameplay of new and existing players. Hippodrome offers a competitive range of bonus types compared to other online casino websites, including welcome bonuses, match bonuses, and various promotions crafted for individual player activity.
Welcome Bonus
Newcomers at Hippodrome Online Casino are greeted with a Welcome Bonus that matches the first deposit by 100% up to £50. For instance, depositing £50 means playing with £100. This offer is accessible after registering on the site, opting in, verifying the account, and depositing £10 or more. It’s applicable across plenty of games offered by the casino. However, it is subject to a 50x wagering requirement, which is higher, requiring players to wager the bonus amount 50 times before withdrawing any winnings.
New customers only. Opt-in required. 100% Match Bonus up to £50 on 1st deposit of £10+. 50x bonus wagering applies as do weighting requirements. Debit Card deposits only. This offer is valid for 7 days from your new account being registered. Irregular gameplay may invalidate your bonus.
Promotions for Existing Players
While Hippodrome Online Casino guarantees a gratifying start for new players, it doesn’t stop there. The existing players are not overlooked, with the casino offering various promotions for their continued participation. However, the variety of bonuses for regular players is subject to change and can differ from player to player.
The Daily Deals offer is a continuous stream of unique promotions that provide qualifying customers with a daily deal. These deals could be a percentage match bonus on deposits, bonus spins, loyalty points, or occasionally a blend of these rewards. Furthermore, there are times when non-deposit offers are available, which might include bonus credits or spins simply for logging in.
For those who prefer table games, match bonuses on deposits for online blackjack or roulette are also provided. Live casino players aren’t left out either, with bonuses redeemable against real-time dealer games.
A particularly attractive promotion is the Sunday Bonus Spins. By opting in, depositing, and wagering a total of £50 across six days, eligible customers earn 20 Bonus Spins every Sunday. These can be used on some popular slot games, allowing players to return to a beloved game or discover a new favourite.
No Deposit Bonus
Currently, Hippodrome Online Casino does not offer a No Deposit Bonus. However, players interested in promotions without a deposit are encouraged to explore the welcome bonus and other available promotions. The welcome offer, in particular, provides a substantial boost to get started on a wide range of games, despite the absence of a no deposit bonus.
Expert's Rating
Bonuses & Special Offers4.0
Hippodrome Online Casino presents a selection of bonuses and promotions that add a layer of enthusiasm to the gameplay. The first deposit offer is quite generous, and while the wagering requirement is high, it aligns with the potential rewards. The promotions for existing players, including the Daily Deals, contribute to the gaming environment. Based on the array of bonuses and the clarity of the terms involved, I would rate the overall bonus variety at Hippodrome Online Casino a 4 out of 5.
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Loyalty Program at Hippodrome Online Casino
The loyalty program at Hippodrome Online Casino, while hinting at a rewarding program for its regular players, unfortunately, lacks detailed public information about its structure and tiers. This absence of transparency about the program’s specifics, including what exactly the rewards entail and the requirements for VIP membership, makes it challenging to assess the extent of the benefits offered fully.
Despite this, the casino does indicate a commitment to rewarding loyal customers. Offers such as exclusive promotions, Free Spins, Match Bonuses, and personalised rewards are mentioned, suggesting that regular players can expect some VIP treatment.
Expert's Rating
Loyalty Program3.0
The lack of concrete details about the loyalty program necessitates a more conservative rating. Based on the general promises of rewards and the overall player-centric approach of Hippodrome Online Casino, I would give the loyalty program a rating of 3 out of 5.
Hippodrome Online Casino Casino presents a solid library of gaming options that will satisfy plenty of players. The game lobby is well-organized, making it easy for players to browse and select their preferred type of game. The casino’s offerings include Slots, Jackpots, Live Games, Roulette, Blackjack, and Slingo Games.
Game types overview:
Game Type
Quantity
Most Popular Game
Slots
200+
Bonanza
Jackpots
50+
Mega Moolah
Roulette Games
10+
Multifire Roulette
Blackjack Games
10+
Vegas Strip Blackjack
Live Games
20+
Crazy Time
Slingo
30+
Slingo Starburst
However, the game variety at Hippodrome Online Casino Casino is somewhat restricted in terms of providers. Slots predominantly feature titles from Microgaming and Pragmatic Play, while the Live Games section is mainly powered by Evolution. This limited provider variety might impact the gaming options available to players.
While the interface is easy to use, there are some limitations in-game discovery, such as the absence of filters for sorting by alphabetical order. Notably, the ‘More Button’ reveals additional categories like Slingo Games, adding an exploration element to everything.
A useful feature for players is the search box, which aids in quickly locating specific games. However, the lack of a demo mode and RTP (Return to Player) information could be drawbacks, as these features often help players make informed choices about the games they play.
Despite lacking filtering options, the casino still organises its games into specific categories for easier navigation. These categories include Classics, for those who prefer traditional gameplay; Jackpots, for players seeking big-win potential; and a ‘Best of the Best’ category, highlighting the most popular and highly-rated games. Each game type is also accompanied by intriguing trivia, adding an extra layer of interest to the gameplay. These tidbits of information give players insights into each game category’s history, evolution, and unique aspects.
For a more detailed exploration of what each game type offers, including their specific features and attractions, please continue to the following sections, where we delve into each category in depth.
Online Slots
Hippodrome Online Casino offers a decent collection of online slots, with over 200 games for players to play. This extensive range includes classic favourites, contemporary video slots, and a variety of themes and styles to appeal to all preferences.
Below is a list highlighting some of the top slots available at Hippodrome Online Casino, along with their respective RTPs:
Players who want something more action-packed than regular slots, have over 50 jackpot games to check out. These jackpot games range from the ever-popular progressive slots to games with fixed jackpots, providing various options for players with different preferences.
In the table below you can see some of the best jackpot titles at Hippodrome:
Jackpot Game
RTP
Provider
Arena of Gold
96.20%
All41 Studios
Mask of Amun
94.00%
Fortune Factory Studios
Cat Clans
94.00%
Snowborn Games
Book of Atem Wowpot
93.50%
All41 Studios
Wheel of Wishes Wowpot
93.34%
Alchemy Gaming
9 Blazing Diamonds Wowpot
93.30%
SpinPlay Games
Queen of Alexandria Wowpot
92.50%
Neon Valley Studios
Cash ‘n Riches Wowpot
92.23%
Triple Edge Studios
Sisters of Oz Wowpot
92.00%
Triple Edge Studios
Mega Moolah
88.12%
Microgaming
Roulette Games
Hippodrome Online Casino, while primarily renowned for its slots and jackpot games, also offers a modest yet varied selection of roulette games. With over 10 different roulette games available, players have access to both classic and innovative variations of this timeless casino game.
Here are Top-10 of the best online roulette games:
Roulette Game
RTP
Provider
9 Masks of Fire Roulette
97.30%
Real Dealer Studios
Immortal Romance Roulette
97.30%
Switch Studios
Extreme Multifire Roulette
97.30%
Switch Studios
Multifire Roulette
97.30%
Switch Studios
Three Wheel Roulette
97.30%
Switch Studios
European Roulette Gold Series
97.30%
Microgaming
Sapphire Roulette
97.30%
Microgaming
Auto Roulette
97.30%
Switch Studios
Mini Roulette Gold
96.92%
Winn-itt
American Roulette
94.74%
Switch Studios
Blackjack Games
On top of roulette, users can choose from an engaging range of blackjack games, with over 10 different variations available to players. This collection, though not extensive, includes a mix of classic and modern styles, appealing to both traditionalists and those seeking a fresh twist on blackjack.
The table below lists some of the best blackjack games on the casino:
Blackjack Game
RTP
Provider
Perfect Strategy Blackjack
99.91%
Switch Studios
Vegas Single Deck Blackjack
99.69%
Switch Studios
Vegas Strip Blackjack
99.65%
Switch Studios
European Blackjack Gold Series
99.60%
Microgaming
Premier Blackjack
99.57%
Switch Studios
Vinnie Jones Blackjack
99.51%
Real Dealer Studios
Classic Blackjack with Sweetheart 16
99.44%
Switch Studios
Classic Blackjack
99.44%
Switch Studios
Classic Blackjack Side Bet Suite
99.44%
Switch Studios
Rapid Card Chase
96.92%
Real Dealer Studios
Live Games
Hippodrome Online Casino enriches its gaming portfolio with an array of live dealer games, offering over 20 different titles. While not as vast as some larger online casino websites, this collection presents a well-rounded assortment of live gaming options. It includes a variety of live roulette, live blackjack, live poker, dice games, and innovative game shows, each designed to deliver interactive gameplay.
Take a look at some of the best live game titles:
Live Game
RTP
Provider
Power Blackjack
98.80%
Evolution Gaming
Lightning Roulette
97.30%
Evolution Gaming
Mega Roulette
97.30%
Pragmatic Play
Super Sic Bo
97.22%
Evolution Gaming
Three Card Poker
96.63%
Evolution Gaming
Treasure Island
96.56%
Pragmatic Play
Lightning Dice
96.21%
Evolution Gaming
PowerUp Roulette
96.20%
Pragmatic Play
Free Bet Blackjack
95.90%
Evolution Gaming
Crazy Time
95.50%
Evolution Gaming
Slingo Games
At Hippodrome Online Casino, players have the opportunity to delve into the fun selection of Slingo games, with a collection that exceeds 30 unique titles. Slingo, an innovative fusion of slot mechanics and bingo-style gameplay, offers a distinctive and indulging action.
To give a clearer idea of what’s on offer, here’s a breakdown of some of the prominent Slingo games available:
Slingo Game
RTP
Provider
Slingo Super Spin
96.70%
Slingo Originals
Slingo Starburst
96.50%
Slingo Originals
Red Hot Slingo
96.33%
Slingo Originals
Slingo Da Vinci Diamonds
96.20%
Slingo Originals
Slingo XXXtreme
95.00%
Slingo Originals
Slingo Reel King
95.00%
Slingo Originals
Slingo Money Train
94.50%
Slingo Originals
Slingo Pirate’s Treasure
94.22%
Slingo Originals
Tetris Slingo
94.07%
Slingo Originals
Slingo Lucky Joker
94.00%
Slingo Originals
Expert's Rating
Variety of Games4.0
Hippodrome Online Casino offers a quality-driven game portfolio, appealing to various player preferences with its selection of slots, jackpots, table games, live dealer games, and Slingo. While the game assortment in certain categories may not be as extensive as larger casinos, the quality of each game stands out. The user-friendly user interface could benefit from improved sorting options and the addition of RTP information and demo modes. Overall, Hippodrome Online Casino provides satisfying and intuitive gameplay, suitable for a wide range of players, meriting a rating of 4 out of 5.
Hippodrome Online Casino guarantees versatile mobile gameplay, appealing to players who prefer gaming flexibility across different devices. The casino’s website is optimised for mobile use, providing an effective online version that adapts flawlessly to smaller screens, preserving functionality and aesthetic appeal.
Hippodrome Online Casino offers applications for Android and iOS platforms for those favouring dedicated apps. While these apps allow access to a wide range of games and a user interface crafted for mobile devices, it is important to note that these apps have not received updates for some time. This lack of recent updates might impact the performance or the introduction of new features and games.
Additionally, the mobile casino provides a unique Member App for iOS and Android users, specifically designed for loyal players. This app offers more personalised features and exclusive rewards, improving the performance of regular users.
While the apps’ lack of recent updates is a point to consider, the overall mobile offering of Hippodrome Online Casino still stands strong. The mobile website is well-optimized, and the apps, though in need of updates, offer comprehensive gameplay. Considering these factors, I would rate Hippodrome Online Casino’s mobile performance a 4 out of 5, reflecting a strong mobile presence with some areas for improvement in app maintenance.
Hippodrome Casino offers its players convenience with simple and efficient deposit methods. There are no deposit fees, securing that players can manage their funds without additional charges.
The minimum deposit amount at Hippodrome Casino is set at £10, a standard threshold that aligns with the industry norm. The transactions are processed instantly, allowing players to begin their gameplay without delay. However, it’s noteworthy that the casino offers a relatively small selection of payment methods, which might limit options for some players.
Here’s a detailed table outlining the deposit methods available at Hippodrome Casino:
For players looking to deposit funds into their Hippodrome Casino account, the process is user-friendly. After logging in, navigate to the cashier section, select your preferred deposit method, enter the amount, and follow the on-screen instructions to complete the transaction.
Expert's Rating
Deposit Methods3.5
Hippodrome Casino provides a competent but limited range of deposit methods. The process is streamlined, with no fees and instant transaction times, which is highly beneficial. However, the limited variety in payment options may not appeal to all players’ preferences. Based on these factors, I would rate the deposit method process at Hippodrome Casino a 3.5 out of 5.
Hippodrome Online Casino provides a smooth and convenient withdrawal approach, allowing players to utilise the same payment methods as they do for deposits. A prominent feature of the casino is the Visa Direct transaction system. This efficient method guarantees that withdrawals via debit cards are processed and reach UK bank accounts in under 12 hours, a timeframe significantly quicker than the typical industry standard.
The casino sets its minimum withdrawal limit at £5, a figure notably lower than many of its competitors, thus improving accessibility for players.
It’s important to acknowledge, though, that Hippodrome Online Casino does incur processing fees. In light of this, they still uphold the low withdrawal limit. Withdrawals under £5 are permissible, but they come with a nominal fee of £1.
Here’s a detailed table outlining the withdrawal methods at Hippodrome Online Casino:
Withdrawal Method
Minimum Withdrawal
Processing Speed
Commission Fees
Visa
£5
Less than 12 hours (Visa Direct)
Subject to a £1 fee if below £5
Mastercard
£5
Less than 12 hours (Visa Direct)
Subject to a £1 fee if below £5
PayPal
£5
Varies
Subject to a £1 fee if below £5
Neteller
£5
Varies
Subject to a £1 fee if below £5
Rapid Transfer
£5
Varies
Subject to a £1 fee if below £5
To withdraw funds, players need to navigate to the cashier section of their account, select the preferred withdrawal method, enter the amount, and follow the instructions to complete the transaction. It’s important to remember that your payment method might impose additional fees for which the casino is not responsible.
One downside is the limited range of withdrawal methods available, which might not suit all players’ preferences. Additionally, players should be aware of any delays due to verification processes or banking policies.
Expert's Rating
Withdrawal Methods4.0
The withdrawal process at Hippodrome Online Casino is efficient, especially with the quick processing times offered by Visa Direct. The low minimum withdrawal amount and the simple process improve player satisfaction. However, the limited number of withdrawal options and potential external fees are aspects to consider. Based on these factors, I would rate the withdrawals at Hippodrome Online Casino a 4 out of 5, reflecting a balance between efficiency and the need for a broader range of payment options.
Hippodrome Online Casino offers a focused and efficient customer support system to assist players with their queries and issues. The primary mode of support is through their detailed FAQ section, which covers a wide range of common queries. This approach suggests that many player concerns can be resolved by referring to these pre-answered questions, streamlining the process for the casino and the players.
For issues that require more personalised assistance, Hippodrome Online Casino has implemented a step-by-step method to guide players to their live chat support. This process begins by logging into the account and going to the ‘Help’ or ‘Help and Support’ section. From there, players can select the relevant category and specific query they need help with. If the provided information in the FAQ is insufficient, players are directed to contact the support team via live chat.
Notably, Hippodrome Online Casino does not offer support through phone or email, focusing instead on its live chat system. This might limit options for players who prefer more traditional methods of communication. However, the live chat feature is efficient for real-time assistance and problem-solving.
Support Method
Availability
Response Time
FAQ Section
Yes
Immediate (Self-Service)
Live Chat
Yes
Real-time during operational hours
Expert's Rating
Customer Care4.0
During my interaction with their support system, I found the FAQ section to be comprehensive and well-organized, covering a broad spectrum of topics. The live chat, accessible after browsing through the FAQ section, provided prompt and helpful responses, though the initial process to reach live chat might feel a bit lengthy for some users.
While Hippodrome Online Casino’s customer support system is efficient and effective, especially with the live chat feature, the absence of phone and email support might be a drawback for some players. Based on the streamlined FAQ approach and the responsiveness of the live chat, I would rate their customer support a 4 out of 5. The score reflects the effectiveness of the existing support channels, tempered by the limited contact methods available.
Hippodrome Online Casino takes its regulatory responsibilities seriously, particularly regarding the KYC (Know Your Customer) process. This procedure is vital to guarantee that only individuals of legal age participate in gaming activities. The casino adheres to stringent age and identity verification steps crucial for player protection and legal compliance.
To verify a player’s identity and age, Hippodrome Online Casino requires submitting photographic identification documents.
Recommended documents for a quick and efficient verification process include:
A valid passport is the quickest option for identity verification.
A valid driver’s licence for address verification. It’s important to note that if you’ve already used your driving licence for address proof, you’ll need to provide an alternative document for identity verification.
A valid government-issued ID card (excluding Scottish and Irish age cards).
Upon completing the first deposit, an Age Verification Check is performed for customers residing in Great Britain. This process is part of the casino’s Age Verification Policy. If the automatic checks post-registration are unsuccessful, the casino will request players to send their documents to [email protected] for manual verification.
In addition to identity and age verification, Hippodrome Online Casino requires proof of the source of funds as part of its commitment to safe gaming practices.
Steps to Follow for Verification:
Complete the registration process at Hippodrome Online Casino.
Make your first deposit (triggering an automatic Age Verification Check).
If automatic verification fails, submit the recommended documents to the provided email address.
Double-check check the documents are clear and that all information is legible.
Wait for confirmation from the casino’s Operations team, who will review the provided information.
Tips for Smooth Verification:
Make sure that the documents are current and not expired.
Provide clear and readable copies to avoid delays.
Be proactive in checking your email for any communication from the casino regarding verification status.
The KYC process at Hippodrome Online Casino is thorough and reflects their commitment to regulatory compliance and player safety. The steps are clear, and the requirement for standard identity documents aligns with industry practices. However, the absence of an instant online verification tool might lengthen the verification time.
What the Players Are Saying About Hippodrome Casino
Casino Guru
Casino Guru’s collective rating of 4.3 out of 10 for Hippodrome Online Casino, based on 8 user reviews, indicates a spectrum of feedback regarding the casino’s operations. The reviews encompass various facets of the casino’s services and offerings.
Positive comments have been made about the casino’s bonus offerings, with instances of users receiving free spins upon registration and successfully withdrawing winnings without a deposit, reflecting a user-friendly approach in the past. Additionally, attractive deposit bonuses, such as a 200% match, have been mentioned, though not all reviews were entirely satisfying, leading some to discontinue using the casino.
The casino’s game selection, primarily featuring Microgaming titles, is a recurring topic in the reviews. This has been well-received by fans of Microgaming slots. The addition of NetEnt games in the Vegas section has been viewed positively, introducing more variety to the available games.
Some reviews express dissatisfaction, particularly concerning the terms of no-deposit bonuses and limitations in free spins playability. Additionally, there have been mentions of delayed responses from customer support, causing inconvenience to those seeking further information about promotions, which impacted their decision to deposit.
Hippodrome Online Casino resonates with some users, especially those who prefer Microgaming’s games. Nonetheless, the limited range of game providers and mixed reactions to bonus terms contribute to various opinions. Prospective users should consider these varied viewpoints, especially if they prioritise a larger gaming portfolio or have specific bonuses and customer support expectations.
AskGamblers
Analyzing the feedback on AskGamblers for Hippodrome Online Casino, which is rated 4.3 out of 10 based on 18 reviews, it becomes clear that the opinions are quite varied. The casino is often commended for its extensive game selection, particularly emphasising the variety of megaways and jackpot slots. However, the site’s layout is frequently noted as unorganised and cluttered, impacting navigation ease.
Issues with the website’s performance, such as slow loading times, have been highlighted. This might be linked to the heavy volume of games, indicating a need for technical improvements. The withdrawal process at Hippodrome Online Casino also presents a mixed picture. While some have found the processing times reasonable, others describe the process as slow and cumbersome, leading to user frustration.
Customer service quality at Hippodrome Online Casino has received mixed reactions. Both helpful and less satisfactory interactions have been reported, including cases of rudeness and misinformation. The high wagering requirements on bonuses are another area of discontent, affecting the overall appeal of these offerings.
Clarity in bonus terms, particularly regarding automatic opt-ins and wagering requirements, has also been a point of contention. This ambiguity has led to confusion and dissatisfaction. Additionally, the casino’s mobile version has been noted to offer a limited selection of games compared to the desktop version, impacting the overall mobile gaming quality. Despite Hippodrome Online Casino being a recognised brand in the UK, some scepticism exists about its operations, especially regarding the acceptance of UK players and the casino’s trustworthiness.
While Hippodrome Online Casino boasts a strong game portfolio and has received positive feedback in some areas, it faces challenges in site performance, customer service, bonus term transparency, and mobile offering. Addressing these issues with a consistent, player-focused strategy could improve the overall quality and reputation of the casino.
Final Words
Hippodrome Online Casino melds the appeal of traditional gaming with modern online functionalities, offering a broad array of over 200 slots, table games, and unique Slingo titles, all within a user-friendly website. The casino’s standout features include rapid Visa Direct withdrawals and a rigorous KYC process, ensuring security and player safety. However, it falls slightly short with its limited withdrawal options and the imposition of fees on withdrawals lower than the minimum requirement. Additionally, areas like the need for mobile app updates and restricted customer support channels somewhat temper the overall package.
Hippodrome Online Casino is well-suited for various players, from those new to online gaming to regular players. The blend of classic appeal and modern functionality makes it a compelling choice. While there is room for improvement in mobile app updates and expanding payment methods, these do not significantly detract from the overall quality. My overall rating for Hippodrome Online Casino is 4 out of 5, reflecting its position as a reputable online gaming destination.
How to Update Personal Details at Hippodrome Online Casino?
Updating your personal details at Hippodrome Online Casino involves contacting customer support. For changes in your name, address, email, or phone number, contact the support team directly. If you need to update your address specifically, you should email a recent bank statement or utility bill (not older than three months) to [email protected]. Remember to include your username in your communication to facilitate quick identification and processing.
Why Was My Hippodrome Online Casino Account Limited?
Your Hippodrome Online Casino account may be limited if there is a noticeable change in your gambling behaviour that raises concerns. This step is taken to guarantee a safe gambling environment and to address any potential issues related to your gambling habits. It also helps to make you aware of the options for managing your gameplay.
I Have Technical Problems Using the Website, Why?
If you’re facing technical difficulties with the Hippodrome Online Casino website, try using a different internet browser, as Google Chrome offers the best compatibility. Also, check that your pop-up blocker is disabled, and make sure that you have the latest versions of Java and Adobe Flash Player installed on your computer. Updating your browser to the latest version can also help resolve these issues.
How to See What Promotions Are Available to Me?
To view the promotions at Hippodrome Online Casino, log into your account. On the desktop version, all promotions are listed on the right side of the screen. You can find these promotions on mobile devices by tapping the bottom bar. Eligible promotions for you will be displayed, and you can opt into them.
Why Can't I Login to Hippodrome Online Casino?
Several reasons could prevent you from logging into your Hippodrome Online Casino account. If you attempted to access your account while abroad, it might be locked due to geographic restrictions. Additionally, duplicate Hippodrome accounts are against the terms of service; if you have more than one, you’ll need to contact customer support to decide which one to keep open. If your account needs to be verified and you haven’t submitted the necessary documents, you must send them to [email protected]. Finally, if you’ve entered incorrect login details multiple times, your account may be temporarily locked, requiring you to contact customer support to reset your login attempts.
Have you had any prior experience with this casino?
5.0
September 8, 2024
Angela95
United Kingdom
Good casino. Their staff are always quick to assist with any issue, consistently polite, and courteous.
Like
Polite and courteous staff
4.8
August 23, 2024
F. Bernard
United Kingdom
I recently used their chat service for a quick question, and someone was available immediately. My issue was resolved in under five minutes so I can strongly recommend them
Like
Immediate availability of support
5.0
July 10, 2024
B. O'Neill
United Kingdom
Each time I visit, even if I lose, win, or draw, it's always an incredible process. Having been a member for many years, I can firmly say this is the top casino in the UK. Roulette is my favourite game, and the friendly customer support demeanour made my week special. xx
4.0
December 21, 2020
Mary Garcia
United Kingdom
Signing ups and making the first deposit in the site was a requirement that I could not resist owing that I was receiving a matchup bonus. My bankroll was enough to try out my gaming strategy.
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