HeySpin

First Impression Facts

First impressions of HeySpin might leave players with mixed feelings. The casino presents itself with a simple black and yellow theme, which, while easy on the eyes, doesn’t break new ground compared to other Aspire Global casinos. This familiar design could be seen as a double-edged sword: on one hand, it provides a sense of familiarity for those accustomed to Aspire’s offerings; on the other, it may disappoint those seeking a fresh and innovative interface.

The usability of HeySpin leans towards practicality. Its simple layout makes switching between the casino and sports sections a breeze, so it’s easy for users to switch from one type of betting to another. However, modernisation could benefit the website’s design by improving responsiveness and aesthetic appeal.

In the games section, players are greeted with categories for new and featured games and divisions by game type. This structure aids in discovering games but falls short by not including a filter for providers, a feature many users find useful. The search function somewhat mitigates this by allowing users to type in a game or provider name, revealing relevant results, including the provider. This workaround, while helpful, feels less intuitive than a direct filter option.

The absence of dedicated sections for table and live games might initially need to be clarified for players. However, these games are indeed present and can be found using the search bar, indicating a slight oversight in categorisation rather than an actual lack of variety.

Expert's Review

First Impression 3.5

HeySpin offers a functional but somewhat outdated UX. Its design and usability don’t push the boundaries but provide a reliable foundation for gaming. The site serves its purpose for those who prioritise simplistic navigation and a solid game selection over cutting-edge design and interface innovation. Based on these considerations, HeySpin’s usability score is 3.5 out of 5. It is a dependable option for players who are more focused on substance over style but leaves room for improvement in modernising its user interface for a more appealing and dynamic gamble.

Jamie Wall Casino Analyst

Licencing and Regulations

HeySpin operates under a full licenсe by the Malta Gaming Authority (MGA/CL1/408/2007), guaranteeing it adheres to stringent regulations and maintains high standards of fairness and security. For players in Great Britain, the casino is overseen by AG Communications Limited, regulated by the United Kingdom Gambling Commission (UKGC) under licenсe number 39483, covering Remote Casino, Remote Bingo, and Remote Real Event Betting. This dual licenсing is a solid indicator of HeySpin’s commitment to legal and secure online gambling, providing a reliable environment for its users.

The online casino emphasises security with the implementation of 128-bit SSL encryption technology. This guarantees that all data transferred over the internet is done so securely, protecting personal and financial information against unauthorised access. Additionally, the site is fortified with the latest firewall protection.

Upon visiting the Responsible Gambling page, users are greeted with a questionnaire designed to evaluate their gambling habits, aiming to identify any potential risks of addiction. HeySpin takes underage gambling seriously, prohibiting players under the age of 18 from participating in gambling activities, and recommends using software like Net Nanny, Gamlock, and Betfilter to prevent underage access.

Furthermore, the casino offers practical advice and tools to help prevent compulsive gambling behaviours, including Deposit Limits, Time Out Period, Self-Exclusion, Reality Check, Session Time Limits, and Autoplay Limits. These tools empower players to manage their gaming responsibly.

For those needing additional support, the casino provides contacts for organisations like Gambling Therapy Helpline and Gamblers Anonymous, alongside recommending software like Cyber Patrol to block access to gambling sites.

Expert's Rating

Licence and Security 4.2

HeySpin demonstrates a strong commitment to player safety and responsible gaming. It sets a high standard for online casinos with robust licenсing, security measures, and a comprehensive suite of tools to support responsible gaming. However, the lack of specific details on two-factor authentication suggests there’s room for improvements in security features. Balancing these considerations, HeySpin earns a 4.2 out of 5 for providing a safe and responsible gaming environment, reflecting a dependable choice for players prioritising security and control over their gaming activities.

Jamie Wall Casino Analyst

How to Register at HeySpin Casino

Signing up and verifying a profile is a process I recently went through myself, so I’ll share a clear, step-by-step guide based on my personal walkthrough. These steps are crucial for accessing the site’s full range of HeySpin games and features while certifying compliance with legal requirements:

Visit Casino Website

Start by heading to the HeySpin homepage. Click the yellow ‘Join’ button to start the casino registration process.

Fill Out the Registration Form

Enter your email address, choose a HeySpin Casino login (username), and set a secure password. The form also requires basic personal information, including your name, address, currency preference, and date of birth.

Agree to Terms and Conditions

Before proceeding, you must agree to the casino’s terms and conditions. It’s a good idea to read through these carefully to understand your rights and responsibilities as a player.

Submit the Form

Once you’ve filled in all the necessary fields and agreed to the T&Cs, submit the form to complete the initial registration.

Explore the Site

Take time to navigate the site and familiarise yourself with the layout. Understanding where things are can save you time later.

Welcome Promotion

New players are greeted with a Welcome Promotion that includes a 100% bonus of up to £25 plus 25 HeySpin free spins on Starburst. This offer kicks in with a minimum deposit of £20 and is valid only on the first deposit. Both the bonus and any winnings from the spins require a 35x wagering, which aligns with industry standards but makes the relatively modest reward of £25 and 25 bonus spins feel a bit lean. It’s an easy way to get started, albeit with a reward that might not turn heads compared to more welcome offers.

Game of the Week

Each week, HeySpin highlights a specific slot game, allowing players to check out new and innovative gameplay. The selected game changes every Wednesday, encouraging players to explore different slots with unique mechanics and designs. Rewards are tied to playing the designated game, although specifics about the promotions are not explicitly stated, suggesting they might vary.

Daily Spin Frenzy

For those who love daily bonuses, the Daily Spin Frenzy offers up to 50 spins for completing wagering milestones within a day. The structure is tiered, rewarding players with a sliding scale of spins based on the amount wagered on slot games. To qualify, players must opt-in the next day within a 24-hour window, making it crucial to stay alert to avoid missing out. The spins also come with a 35x wagering requirement, adding a layer of challenge to the reward.

Time Limited Tournaments

HeySpin keeps the fun fresh with time-limited tournaments that often coincide with festive seasons, themes, or specific game providers. These tournaments have varying rules, prize pots, and featured games, so there’s always something new to look forward to. Players need to watch the promotions page for the latest tournament details.

Expert's Rating

Bonuses & Special Offers 4.5

HeySpin provides a modest yet focused array of bonuses adapted mostly towards new users and those willing to participate in daily challenges and weekly highlights actively. The welcome bonus, although not the largest on the market, along with the Daily Spin Frenzy, offers tangible deals for commitment. However, the overall bonus selection might benefit from additional deals for existing players to keep the momentum going and add more value to the loyal user base. Given the scope and variety of the bonuses, especially considering the industry standard, HeySpin’s offerings earn a 4.5 out of 5.

Jamie Wall Casino Analyst

Compare HeySpin Casino Welcome Bonus

HeySpin Casino

4.1

Bonus100% Up To £50 + 100 FS

Min. deposit£20

Wag. req. (bonus)35x

Wag. req. (spins)35x

Max cash out£100

Play

T&Cs Apply

#Ad, 18+, GambleAware.org | New Players Only. Min. deposit £20. Max bonus allowed is £50. Offer duration upo...n receiving is valid for 2 weeks (14 days). Max Win from spins is £100. 35x wagering applies both for bonus and spins part. Spins are credited on specific games (Starburst). Spins expire after 24 hours if unused. Full T&Cs Apply. Live games do not contribute towards wager requirements. Full Bonus T&C

Fun Casino

4.1

Bonus10 FS + 100% Up to £123

Min. deposit£10

Wag. req. (bonus)50x

Wag. req. (spins)50x

Max cash out-

Play

T&Cs Apply

#Ad, 18+, GambleAware.org | New players only. Maximum bonus is £123. Max bet with bonus is £5. No max cash o...ut. Wagering is 50x. Skrill & Neteller excluded. Eligibility is restricted for suspected abuse. Gambling can be addictive. Play responsible. Full Bonus T&C

Atlantic Spins

4.0

Bonus200% Up to £30 + 30 FS

Min. deposit£10

Wag. req. (bonus)35x

Wag. req. (spins)35x

Max cash out--

Play

T&Cs Apply

#Ad, 18+, GambleAware.org | New Players Only 18+. Minimum Deposit: £10. Maximum Offer: 200% Bonus up to £30 ...& 30 Spins [Starburst]. Bonus & Spins winnings must be wagered 35x before withdrawal. Spins expire after 24 hrs. Promo Code: PLAY30. Withdrawal & full T&Cs apply. Valid until 31/12/2023. Full Bonus T&C

Jaak Casino

3.8

Bonus100% up to £20 + 125 Spins

Min. deposit£20

Wag. req. (bonus)35x

Wag. req. (spins)35x

Max cash out£100

Play

T&Cs Apply

#Ad, 18+, GambleAware.org | New Players Only. Minimum Deposit: £20. Maximum Offer: 100% Bonus up to £20 & 12...5 Spins on Starburst. Bonus & Spins winnings must be wagered 35x before withdrawal. Spins expire after 24h. Promo Code: 125SPIN. Withdrawal & full T&Cs apply. Valid until further notice. Full Bonus T&C

Spin And Win Casino

4.1

Bonus100% Up to £250 + 100 FS

Min. deposit£10

Wag. req. (bonus)30x

Wag. req. (spins)30x

Max cash out--

Play

T&Cs Apply

#Ad, 18+, GambleAware.org | New customers only. Min dep (Exc. PayPal) £10. 100% Bonus up to £250 + 100 free ...spins valued 10p, playable on selected slots. 30x wagering applies to bonus and wins generated from spins, valid 7 days. Max win capped and vary. Full Bonus T&C

MogoBet

4.1

Bonus100% Bonus + 20 FS

Min. deposit£10

Wag. req. (bonus)50x

Wag. req. (spins)-

Max cash out-

Play

T&Cs Apply

#Ad, 18+, GambleAware.org | New Players Only. Wagering occurs from real balance first. 50X wagering the bonu...s. Contribution may vary per game. Available on selected games only. The wagering requirement is calculated on bonus bets only. Bonus valid 30 Days from receipt. Max conversion: 3 times the bonus amount. Withdrawal requests void all active/pending bonuses. Excluded Skrill and Neteller deposits. Full Bonus T&C

Slot Games

At HeySpin, slot fans have plenty to explore, with over 500 games lining the virtual shelves of this online casino. This sizeable collection includes everything from classic favorites to the latest releases making sure there’s something for every type of player. Notably, the slot games at HeySpin come from a range of renowned game developers, promising variety, quality gameplay, and innovative features.

Game	Developer	RTP
Big Bass Bonanza	Pragmatic Play	90.63%
Starburst	NetEnt	92.05%
Fishin’ Frenzy The Big Catch	Blueprint Gaming	96.12%
Reactoonz	Play’n GO	96.51%
Gold Blitz	Fortune Factory Studios	96.00%
The Dog House	Pragmatic Play	95.51%
Fire Joker	Play’n GO	94.23%
Pineapple Pop	Neon Valley Studios	96.00%
Red Hot Luck	Pragmatic Play	96.00%
Mount Cash	Half Pixel Studio	95.28%

Big Bass Bonanza

RTP 96.71%

Max win x 2100

Starburst

RTP 96.1%

Max win x 50000

Fishin Frenzy The Big Catch

RTP 95.32%

Max win x 50000

Reactoonz

RTP 96.51%

Max win x 4570

The Dog House

RTP 96.51%

Max win x 375

Fire Joker

RTP 96%

Max win x 800

777 Strike

RTP 95.8%

Max win x 2500

Gonzo's Quest

RTP 96.0%

Max win x 3750.00

Eye Of Horus The Golden Tablet

RTP 95.2%

Max win x 2500

Luck O The Irish Fortune Spins 2

RTP 96.32%

Max win x 50000

Jackpot Games

HeySpin’s jackpot slots offer an inviting mix for players dreaming of landing a significant payout. With over 40 jackpot games, the casino showcases a range of progressive and fixed jackpot titles with various levels of entertainment. This selection includes everything from ancient history and classic luck themes to modern takes on slot gaming provided by some of the industry’s most reputable developers.

Drops & Wins

HeySpin’s Drops & Wins section, powered by Pragmatic Play, is a significant draw for players keen on participating in ongoing promotions with the potential for added winnings. This unique category includes over 50 games specially chosen to be part of Pragmatic Play’s recurring Drops & Wins events, which combine standard slot play with the chance for additional prize drops and tournament winnings.

Table Games

At HeySpin, while the spotlight often shines on their giant selection of slot games, the casino also harbours a respectable assortment of table games like Blackjack, Roulette, and Baccarat, totalling over 50 games. This variety gives fans of traditional casino action plenty to participate in, from the strategic depths of blackjack to the sound of roulette spins. Despite the absence of a dedicated section, players can find these games via the keywords by looking them up in the search bar, which could be more convenient.

Live Games

HeySpin’s live gaming offering brings the tingle of the casino floor into players’ homes, with over 100 live table games available. This selection allows players to indulge themselves in real-time action, such as blackjack, roulette, poker, game shows, and baccarat, with professional dealers hosting each game. Despite the need for a dedicated live game section, similar to their approach with table games, these live titles can be discovered through search by typing in keywords, although this is far from the ideal way to find games.

Expert's Rating

Variety of Games 4.0

HeySpin Casino presents a neat range of games, from slots to live dealer games, including quality table games and jackpots. However, finding and playing games on their site could be easier. The layout isn’t modern or easy to use, making it hard for players to find their favourite games. Unlike other sites, HeySpin doesn’t have specific sections for some game types (table and live games), forcing players to spend extra time searching for them. Still, the casino can be noted for its quality games and numerous live casino options, keeping it competitive in the online casino market. But, if the casino made the site easier to navigate and provided clearer game information, it would greatly improve player satisfaction. Currently, HeySpin earns a 4 out of 5. There’s significant room for improvement in usability and game organisation, which, if addressed, could improve its popularity and rating.

Jamie Wall Casino Analyst

Mobile Performance

Accessing the casino’s offerings from various devices highlights its commitment to flexibility and user convenience. Despite the absence of dedicated HeySpin casino app for iOS or Android, the casino’s website is optimised to guarantee that players using smartphones and tablets are still wanting. This optimisation means that you can expect fluid gameplay from your mobile browser, no matter if you’re on an iPhone, Android device, or tablet. The performance on mobile browsers is commendable, striking a good balance between loading times and the overall navigation speed, even when not connected to Wi-Fi.

I was really happy with how well everything worked. The pages and games loaded quickly, and I had no big problems when moving around the website or playing games. Even though there isn’t an app, using the website on my phone wasn’t an issue at all. The mobile version of the site was easy to use, looked good on a small screen, and made playing games simple and fun.

Expert's Rating

Mobile Optimisation 4.1

From an accessibility standpoint across various devices, the casino delivers robust mobile performance directly from the browser. While some may perceive the lack of a dedicated app as a limitation, the mobile site’s efficiency largely mitigates this concern. The casino’s mobile adaptation merits a strong 4.1 out of 5 rating based on comprehensive evaluations and fluid integration of its gaming portfolio on mobile devices. There is, of course, always scope for improvement, particularly in refining the user interface to streamline navigation further. Nonetheless, the current mobile performance of the casino is both rapid and dependable.

Jamie Wall Casino Analyst

Deposit Methods

HeySpin makes it easy and quick for players to deposit money, focusing on both convenience and safety. With payment options like Visa, Mastercard, and Skrill, the casino makes sure that deposits are immediate and free of extra charges, making the process simple. This efficient system is designed to meet the needs of players who want fast and easy deposits, making HeySpin a friendly and approachable casino in a competitive field. The minimum deposit required to join the casino is £10.

Expert's Rating

Deposit Methods 4.0

The casino’s thoughtful approach to deposit methods reflects a keen understanding of the importance of secure, immediate, and hassle-free transactions for players. The availability of widely used payment options, especially PayPal, strengthens its attractiveness and appeal to a broader audience. The simplicity of the deposit process and the elimination of transaction fees are significant advantages. Considering these factors, HeySpin Casino’s deposit mechanism deserves a 4 out of 5 rating. The efficiency of transaction processing and the ease of the deposit procedure are substantial strengths, and the varied payment options significantly boost the casino’s appeal.

Jamie Wall Casino Analyst

Withdrawal Methods

HeySpin makes it easy for players to withdraw their winnings, reflecting its simplistic approach to both deposits and withdrawals. The casino offers a range of popular withdrawal options, letting players choose what works best for them. A standout feature of HeySpin is that it doesn’t charge any withdrawal fees, giving it an advantage in the competitive online casino market. The minimum amount you can withdraw is £10 for most methods, but wire transfers may have different rules. Another notable thing about cashouts here is that UK players have no withdrawal limits, which allows them to receive all their money without any restrictions.

Multiple withdrawal requests within a 24-hour period using the same payment method may be combined into one payment. You can track your request in the ‘My Account’ section.

The time it takes to get your money depends on the method you choose. E-wallets like Neteller and Skrill are usually the quickest, taking 0-2 days, whereas debit cards and wire transfers can take up to 6 days. To speed up the process, make sure your personal information is correct and understand that your first withdrawal might take longer because HeySpin might need to verify your documents. If you change your mind about a withdrawal within 48 hours, you can cancel it, and the money will go back to your account.

Expert's Rating

Withdrawal Methods 4.3

HeySpin offers a trustworthy and efficient way to withdraw your winnings, with benefits like no fees, a good choice of withdrawal methods, no limits and generally fast casino withdrawal times. However, the absence of instant withdrawals and possible delays due to verification or payment batching could be improved. Overall, the withdrawal system earns a 4.3 out of 5. The process is player-friendly and simple, but making some withdrawal methods faster and providing quicker access to funds could increase player satisfaction even more.

Jamie Wall Casino Analyst

Customer Support

HeySpin prides itself on its commitment to customer satisfaction, encapsulated in its motto “CARE” – Customers Are Really Everything. This commitment is evident in their support structure, which is designed to address and resolve player inquiries and issues promptly. The support team is accessible seven days a week, from 8 am to 00 am CET, providing a considerable window for players across different time zones to reach out for help.

In my experience dealing with HeySpin’s customer service, I had questions about how quickly I could get my money after winning. I decided to use their email system to ask my question. The casino email address is [email protected]. This system is rather easy to use. You just send your question through a form on their website, which is a method most people can easily handle.

Even though talking to someone directly through live chat is the quickest way to get help, HeySpin also has a pretty thorough FAQ section. It covers a lot of common issues, so you might find your answer there without needing to ask. It’s important to mention there is no casino contact number for phone support, and it doesn’t use messenger apps for customer service, which might only be ideal for some. Still, their email and live chat options work well for answering questions.

I got a reply to my email faster than I expected, in just a few hours. The response was clear and gave me all the details about how they handle withdrawals, including how long it usually takes, depending on your method. I was satisfied with how they handled my question, which speaks well of their customer support.

Expert's Rating

Customer Care 3.9

Based on all of this, I’d rate HeySpin’s customer service as 3.9 out of 5. The team is professional and efficient in dealing with questions and concerns. The main thing they could do better is to be available all the time, 24/7, and maybe add more ways to get in touch, like a phone line, to meet the needs of different players. But overall, HeySpin is committed to taking care of its customers with quick and helpful support.

Jamie Wall Casino Analyst

Welcome Promotion

New users are greeted with a £10 Free Bet upon depositing and betting £15 on any sport, with the free bet being applicable on selections with total odds of 4/5 (1.80) or higher. This offer requires a minimum deposit of £15, and the winnings from the free bet come with no wagering requirements, allowing for immediate withdrawal. Notably, deposits via PayPal, Neteller, Paysafe, Skrill, or Skrill 1-Tap are excluded from this promotion.

HeySpin Boost

This promotion elevates potential winnings on combo bets starting from 4-fold selections, with the bonus percentage increasing with the number of selections, up to a 77% boost for 15-folds. The extra winnings are capped at £11,000, applying to pre-event selections across all sports, excluding horse racing selections which must be fixed odds on the race day. HeySpin Boost excludes bets with partial win outcomes like Draw no Bet or Asian Handicap.

Expert's Rating

Sports Betting 4.5

HeySpin’s Sportsbook is pleasing with its user-friendly interface, broad market coverage, and variety of bet types, which appeal well to both novices and seasoned bettors. The promotions, particularly the welcome offer and combo boost, add significant value, albeit with certain restrictions. Given the comprehensive sports coverage, clarity of bet types, and the value-added through bonuses, HeySpin’s Sportsbook section earns a strong 4.5 out of 5. While my opinion stays highly positive, there are minor deductions for the exclusions related to specific bonus payment methods.

Jamie Wall Casino Analyst

The Buzz: What Players Say About HeySpin

Trustpilot

HeySpin Casino has a mixed bag when it comes to player feedback on TrustPilot. With a rating of 2.1 out of 10 from 304 reviews, it’s clear that not everyone’s having a great time. A fair chunk of players have raised some red flags about their gameplay, mentioning that it felt like the odds were against them more often than not, with some also pointing out a less-than-ideal verification process that left them feeling uneasy. Delays in getting hold of winnings were another sore point for many, suggesting HeySpin could do with tightening up their act in areas like game fairness, clearer communication, and quicker payouts.

That said, it’s not all doom and gloom. Players are tipping their hats to HeySpin for sorting out their withdrawals without much hassle and for providing customer service that actually seems to care. The casino’s effort to reply to 87% of the negative comments within a couple of weeks is a decent move, showing they’re at least trying to fix things up where they can.

The casino has its ups and downs, according to the gaming crowd on TrustPilot. While they are on the ball with responding to player concerns and offering a varied game lineup, it’s pretty clear they’ve got some homework to do. Working on making the gameplay feel fairer, speeding up those withdrawals, and making the whole verification thing a bit less difficult could really help them level up in the eyes of their players.

CasinoGuru

Looking at what people say about HeySpin on Casino Guru, it’s clear there’s a mix of good and bad. Out of 7 reviews, you’ve got folks who are pretty ticked off about a few things and others who think the casino’s doing alright.

A couple of players are really unhappy with how HeySpin handled their accounts. One person got wrongly tagged as being underage, and another had issues with getting their winnings out, blaming poor service and even accusing a staff member of messing with their account balance. There’s also talk about unexpected fees that didn’t sit well with some, especially when cashing out.

On the flip side, some players like the variety of games HeySpin offers, giving shoutouts to the slots and the fluid verification and support chat. Some appreciate the casino’s focus on slot games, saying it makes for a good go-to spot for slot fans. The bonuses and deals are hitting the mark for some users, keeping them interested and making them return for more.

But it’s not all a cakewalk. Complaints about the site’s policies, especially around charges on winnings and the hoops some have to jump through to get their money, show there’s room for improvement. While the casino has a decent setup with its games and support, these sticking points about fairness and transparency make some players think twice.

HeySpin is getting mixed reviews from its users. There’s enough praise to show its potential, especially with its game selection and user support. However, the criticisms, especially around how it handles money and accounts, highlight areas where it needs to step up its game. For anyone thinking about jumping in, these reviews.

AskGamblers

On Ask Gamblers, HeySpin Casino scores pretty well with a 9.1 out of 10 from 16 reviews, showing a lot of players are happy with their time there. People really like the big selection of games, how easy it is to find what you’re looking for, and the welcome bonuses that give you a nice boost from the start. Getting money in and out is usually hassle-free, and they also handle the paperwork.

But it could be better. Some folks have bumped into issues like getting charged for deposits, games glitching out at crucial moments, and waiting longer than they’d like to pull their winnings out. The whole thing with needing to send in ID and other docs is understood to be pretty standard, but not everyone is happy about having to go through it.

HeySpin’s been actively responding to some of the feedback, which is a good sign they’re trying to fix problems and help out where they can. Players are saying they’d like more ways to cash out, including using Bitcoin or other cryptocurrencies, and they’re always on the lookout for new games to keep things interesting.

Most players seem to like playing at the casino, pointing out its solid game collection, nice bonuses, and helpful customer service. They could work on a few spots, like speeding up withdrawals and adding more game variety, but they’re also good at listening to player feedback, which shows they’re keen on improving things.