Genting Casino Online

Genting Online Casino's First Impression

Upon first visit, Genting Casino Online presents a website that leans towards the traditional end of the design spectrum, reflecting casino culture’s longstanding history and classic feel. While this may evoke a sense of familiarity for some users, it also appears slightly outdated compared to newer competitors’ sleek, modern interfaces. Scrolling through the games also may need to catch up on some devices.

The site’s usability, particularly regarding navigation, could benefit from refinement. Currently, the games are primarily categorised by type, lacking more nuanced filtering options that could assist users in pinpointing games that match their specific interests or gameplay preferences. This absence of advanced filters may affect the time to find games, potentially impacting the overall user experience.

The range of games, while extensive, is presented in a way that could be improved by a more dynamic interface and search functionality. The quality of the games themselves is not questioned; however, how they are showcased is crucial to user involvement.

Here is an evaluation of key usability aspects:

Expert's Rating

First Impression 3.0

Genting Online Casino offers a solid gaming portfolio and is functional across devices, the user interface could benefit from an update to meet modern standards of web design and usability. The casino performs reliably, but the UX would be significantly elevated by incorporating a more intuitive navigation system and deeper search capabilities. Based on the current state of usability, the site earns a 3 out of 5, with clear areas for improvement to enrich the user’s interaction with the casino site.

Jamie Wall Casino Analyst

Licensing and Regulations at Genting Casino

Genting Casino operates under a gaming license with account number 39326 issued by the Gambling Commission of Great Britain. This indicates compliance with the regulatory standards for operating in the UK. This license is a significant indicator of the casino’s dedication to upholding legal and ethical standards in online gaming.

When considering the safety and reliability of an online casino, it is crucial to review its track record and current standing. Genting Casino Online has not been listed on any known blacklists. It offers transparent RTP (Return to Player) information for all its games, providing players with critical data to inform their gameplay.

Regarding player safety and responsible gaming, Genting Casino Online provides tools to support responsible gambling habits. These include Deposit Limits, Game Status Reminders, Freeze/Cooling-Off Periods, and Self-Exclusion options. Additionally, players can use Gambling Blocks on Debit Cards to manage their spending and have access to a Self-Assessment test.

Further supporting player protection, Genting Casino is associated with organisations like GamStop and SafeMate, offering additional layers of safeguarding. For those seeking help or advice, resources like BeGambleAware, the National Gambling Treatment Service, GamCare Forums and Chatrooms, the National Gambling Helpline, Gambling Therapy, Gamblers Anonymous, and the National Council on Problem Gambling are readily accessible.

For the protection of minors, Genting Casino recommends filtering programs, emphasising its commitment to preventing underage gambling.

The table below summarises the responsible gambling tools and support available:

Genting Casino’s commitment to security is further reinforced by using SSL encryption to protect players’ data. However, whether two-factor authentication is available for account protection is not specified.

Expert's Rating

License and Security 4.9

Genting Casino demonstrates high responsibility towards player safety and protection, with comprehensive measures to support responsible gaming. The casino’s proactive approach to offering various tools and resources for player support is commendable. The casino’s dedication to maintaining high standards of player protection is evident, warranting a score of 4.9 out of 5, with a slight deduction due to a need for more clarity on the availability of two-factor authentication.

Jamie Wall Casino Analyst

Registering and Confirming your Account at Genting Casino Online

Starting at Genting Online Casino is a simpler process designed to be quick and secure. Here’s a personal walk-through of the steps I followed to register and verify my profile, which will be helpful for new players looking to join the casino:

Initial Visit

Upon visiting the Genting Casino Online homepage, the colourful green Join button is prominently displayed in the top right corner of the screen.

Creating an Account

The green Join button at the top right opens the registration form. Here, you’re prompted to enter basic personal details such as name, date of birth, and address.

Account Information

The next step requires setting up login credentials – a username and password. Make sure these are memorable yet secure.

Verification

After providing the necessary details, you must verify your email address. Click a link sent to your email account.

Proof of Identity

To comply with regulatory requirements, you’re asked to submit identification documents. This could include a copy of your ID, a recent utility bill, or other documents specified by the casino.

Waiting for Approval

There’s a short waiting period once the documents are submitted. The casino’s administration will review and verify your documents to ensure everything is in order.

Confirmation

You’ll receive a confirmation once your account has been verified, indicating that you can now make a deposit and start playing.

Welcome Bonus

The first welcome option is a Match-Up Welcome Bonus. Genting Online Casino commits to matching the first deposit of new players up to £50, given a minimum deposit of £10. Welcome bonus doubles the playing power of new users, allowing them to explore a wider range of games. A 30x wagering requirement is attached to this bonus, which is relatively standard in the industry.

Free Spins Sign Up Bonus

Alternatively, new players can opt for a Free Spins Sign Up Bonus. By entering the bonus code BIG132 upon the first deposit of at least £10, players are awarded 132 free spins to play the Big Bass Bonanza slot game. The 60x wagering requirement for this bonus is notably steep, which might influence the player’s choice between the two first deposit offers.

Players must recognise that they can only select one of the welcome bonuses, shaping their initial strategy for indulging with the casino.

Exclusive Deals & Daily Picks

Genting Casino Online offers monthly exclusives to its registered players. Once you’ve claimed your welcome offer, the casino doesn’t stop at the initial bonus; it extends a series of monthly bonuses. These may include free spins, early access to new games, and exclusive entry into members-only tournaments.

Moreover, the casino presents new deals daily. Players should regularly check the ‘Daily Picks’ section to capitalise on offers like deposit bonuses, more free spins, and extra cash prizes. These daily surprises serve to keep the gameplay fresh and rewarding.

Slot Tournaments

For the competitive spirits, Gentingcasino.com provides access to slot tournaments. These events allow players to go head-to-head against others, adding an extra layer of tingle to the slot action. Players can enter these tournaments by purchasing spins or by participating in freerolls, which offer free entry.

Friday Prize Twister

Ending the week on a high note, Genting Casino features the Prize Twister promotion every Friday. Players can win up to £25,000 with a single spin and a guaranteed prize each time. Players must deposit on Friday and select the Prize Twister in their Daily Picks to be eligible. This promotion can also be combined with other bonuses, amplifying the potential for reward.

No Deposit Bonus

At Genting Casino, the appeal of bonuses begins with welcome offers, as no deposit bonus is currently available. New users are encouraged to look at the welcome promotions that provide a beneficial start with a deposit match or free spins.

Expert's Rating

Bonuses & Special Offers 4.0

While the absence of deposit bonuses narrows the entry for reward at Genting Casino, the variety and frequency of promotions available to existing players cultivate an environment rich with opportunities. The consistent rollout of exclusive deals collectively contributes to a robust promotional scheme. The casino’s initiative to offer regular bonuses indicates a strong commitment to player satisfaction and retention. The promotion variety at Genting Casino earns a score of 4 out of 5, reflecting a solid promotional structure that promises to keep players involved and rewarded throughout their playtime.

Jamie Wall Casino Analyst

Compare Genting Casino Bonus

Genting Casino

4.2

Bonus100% Up to £50

Min. deposit£10

Wag. req. (bonus)30x

Wag. req. (spins)-

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T&Cs Apply

#Ad, 18+, BeGambleAware | Automatically credited upon deposit. Cancellation can be requested. First deposi...t only. Min. deposit: £10, Max. Bonus £50. WR of 30x Deposit + Bonus amount (Slots count 100%, other games 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Bonus must be claimed before using deposited funds. First deposit bonus can only be claimed once every 72 hr across all casinos. Full Bonus T&C

Leovegas Casino

4.4

BonusUp to £100 + 50 FS

Min. deposit£10

Wag. req. (bonus)35x

Wag. req. (spins)35x

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T&Cs Apply

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Bonus100% Up to £100 + 50 FS

Min. deposit£10

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Bonus35 Wager-Free Spins

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VIP and Loyalty Program

In addition to its collection of bonuses and promotions, Genting Casino Online provides the regulars with its exclusive Loyalty Program.

The program comprises six tiers, from Bronze to the prestigious Royal Diamond level. As players accumulate Member Points through their gaming activities, they progress through these tiers, unlocking increasingly valuable perks:

Access to the Genting Casino Members’ Club is by invitation, reflecting the casino’s commitment to recognising and rewarding its most active and loyal players. The casino evaluates the activity status of members monthly, ensuring that the rewards align with the members’ involvement levels.

Members of the Genting Casino Loyalty Program can anticipate a variety of luxurious prizes. These range from vacations to glamorous destinations, high-tech gadgets, and VIP access to prominent events. Moreover, members can win significant cash rewards and special gaming bonuses.

Members also gain exclusive access to VIP-only tournaments. These events present opportunities to compete for exceptional prizes, adding extra fun.

Expert's Rating

Loyalty Program 4.0

Genting Casino’s Loyalty Program complements its promotional offerings, creating a comprehensive reward system that appeals to all levels of players. From casual players to high rollers, the program offers a structured path to rewards, emphasising the casino’s dedication to player satisfaction. This program receives a 4 out of 5 rating for the casino’s overall loyalty strategy.

Jamie Wall Casino Analyst

Genting Casino offers an expansive selection of over 900 slot games, appealing to various preferences and styles. This number includes everything from classic titles to the latest video slots, ensuring every type of slot player finds something to try out. The casino has various games from renowned providers featuring popular themes, varying paylines, and wide bonus features.

Check out the top online slots at Genting Casino:

Wolf Gold

RTP 96.0%

Max win x 5000.00

The Dog House

RTP 96.51%

Max win x 375

Big Bass Bonanza

RTP 96.71%

Max win x 2100

Book of Dead

RTP 96.21%

Max win x 5000.00

Reactoonz

RTP 96.51%

Max win x 4570

Gonzo's Quest Megaways

RTP 96%

Max win x 20000

Eye Of Horus Megaways

RTP 95.49%

Max win x 10000

Fluffy Favourites

RTP 95.3%

Max win x 5000.00

Moon Princess

RTP 96%

Max win x 5000

Stars Awakening

RTP 95.93%

Max win x 50000

Jackpot Games

Genting Casino boasts a solid array of jackpot games, with over 190 titles that appeal to players looking for a different kind of slot action. This selection includes a variety of themes and styles, ranging from classic fruit machines to modern video slots with intricate bonus features and massive jackpot pools.

Below is a table showcasing some of the top jackpot slots available at Genting Casino:

Table Games

At Genting Casino, table game players are treated to a compact yet wide array of over 30 table games primarily developed by GVG. This collection, though less numerous than the slots offering, includes a variety of classic and modern takes on popular games like Poker, Blackjack, and Roulette.

Get to familiarise yourself with some of the best table games available at the casino:

Live Roulette Games

Genting Casino’s live roulette selection is a standout feature, offering over 80 live roulette games. This solid range guarantees that roulette fans can find a game that suits their style, preference, and experience level. From classic versions to innovative variations, the live roulette section at сasino is designed to replicate the fun and ambience of a real casino environment.

Check out top-10 of the best live roulette games at Genting Casino:

Live Blackjack Games

Genting Casino stands out online with over 200 live blackjack games. This broad selection appeals to blackjack players of all levels, offering everything from classic formats to innovative variants with unique twists. The live blackjack section at casino is notable not only for its quantity but also for the quality and diversity of games provided, ensuring a varied blackjack action for every player.

Here is a table highlighting some of the top live blackjack games available at Genting Casino:

Game Shows

Genting Casino offers an entertaining live game show library with over 50 game show titles. This selection brings the tingle of TV game shows to the online casino market, combining elements of chance, strategy, and interactive fun. These games are hosted by professional presenters and feature interactive environments, making them a hit among players looking for an interactive and social gamble.

Here are some of the best live game shows at Genting Casino:

Other Live Games at Genting Casino

Genting Casino goes beyond the conventional offering of live casino games with an intriguing array of over 120 live games outside the usual categories of roulette and blackjack. This wide collection includes Baccarat, various live table games, instant games, and dice games, each bringing a unique flavour to the live gamble. Such variety appeals to players looking for something different from traditional casino games, offering new dynamics and gaming styles.

See the best games for yourself in the following table:

Expert's Rating

Variety of Games 4.0

Genting Casino offers a sizeable game variety with over 1,200 games, appealing to various player tastes. While the interface has a classic design, it’s functional and user-friendly, easing navigation. Detailed game information improves player involvement. However, the lack of advanced filtering options is a minor drawback. Overall, Genting Casino provides solid entertainment options, meriting a 4 out of 5 rating for its variety and accessibility.

Jamie Wall Casino Analyst

Expert's Rating

Mobile Gaming Experience 4.5

The dual-app approach by Genting Casino and its responsive mobile website marks a comprehensive mobile offering. While the primary casino app provides full access to gaming content, the “My Genting App” adds more convenience and rewards for players. The apps perform well on Android and iOS platforms, offering reliable gameplay even on mobile internet connections. Considering the ease of use, the range of features, and the overall quality of the mobile performance, Genting Casino scores a 4.5 out of 5.

Jamie Wall Casino Analyst

Deposit Methods

Genting Casino offers a variety of deposit methods, highlighting the ease of transactions, the casino sets itself apart with instant processing times and no additional fees imposed by the casino itself for deposits. This approach makes the funding of player accounts simple and hassle-free.

The minimum deposit amount is £10, aligning with standard practices in the industry. The range of payment options includes widely used methods like Visa and MasterCard, e-wallets, and other digital payment solutions. This diversity allows players to choose the best method that suits their needs.

Deposit methods at Genting Casino:

Expert's Rating

Deposit Methods 4.5

Genting Casino provides a simple and user-friendly deposit process with a variety of payment options appealing to a wide range of preferences. The absence of deposit fees and the promise of instant transactions improves the overall convenience for players. Given the ease, variety, and efficiency of the deposit methods available, Genting Casino earns a solid score of 4.5 out of 5 for its deposit process.

Jamie Wall Casino Analyst

Withdrawal Methods

Like the deposits, Genting Casino provides various methods to accommodate many players. The casino has set the minimum withdrawal amount at £10. The maximum withdrawal amount may vary depending on the chosen method and the player’s account status. Players must check these limits for their preferred method directly on the casino.

While the casino does not impose any fees for withdrawals, it’s essential to note that there is a pending period before the processing of withdrawals begins. After this pending period, the time it takes for funds to reach a player’s account can vary based on the chosen method.

Withdrawal methods at Genting Casino:

Expert's Rating

Withdrawal Methods 4.0

Genting Casino offers a simple and efficient withdrawal process with no additional fees and a reasonable minimum withdrawal limit. The range of payment methods appeals to many preferences, though the variable processing times and the pending period can affect the speed of receiving funds. Overall, Genting Casino’s withdrawal process is reliable and user-friendly, earning a score of 4 out of 5 for its efficiency and the variety of withdrawal options available.

Jamie Wall Casino Analyst

Genting Casino Customer Support

Genting Casino provides a range of customer support options to address its players’ needs and inquiries. The support system is designed to offer assistance through various channels, although there are some limitations regarding availability and convenience.

Overview of support methods:

The primary mode of contact is the live chat feature, accessible once users log in. This instant communication method is available from 06:00 to 00:00 GMT, covering a significant portion of the day but not offering round-the-clock service. While live chat is a quick way to get support, it has been noted as somewhat inconvenient.

For issues that are less urgent or require detailed communication, Genting Casino offers email support, which can be reached at [email protected]. This service is available 24/7, providing a constant channel for players to submit their queries and concerns.

Players can also report problems or ask questions through a dedicated inquiry form on the casino’s website. This method allows for a structured way to present issues, ensuring that all relevant details are included. Genting Casino also supports social media websites (Facebook, Twitter, Instagram), offering an alternative and modern way for players to reach out.

Furthermore, the casino has a detailed FAQ section on its website. This resource is always accessible and provides immediate answers to common questions, making it a valuable tool for players seeking quick solutions.

Customer Care 3.5

Considering the variety of contact methods available at Genting Casino, the support system is reasonably comprehensive. However, the limited hours of the live chat service and its reported inconvenience slightly affect the overall effectiveness of the support. The 24/7 availability of email support and the detailed FAQ section are notable positives, ensuring that players can always access assistance. Based on these factors, Genting Casino’s customer care merits a score of 3.5 out of 5.

Jamie Wall Casino Analyst

What the Players Are Saying About Genting Casino

Trustpilot

Analysing the player reviews for Genting Casino on TrustPilot, which holds a 2.8 rating based on 870 reviews, presents a nuanced picture of the casino’s performance. A notable positive is the casino’s responsiveness, as they have replied to 94% of negative reviews, usually within two days, indicating a commitment to addressing customer concerns.

However, a recurring theme in the reviews is the issue of delayed withdrawals and challenges in reaching customer support. Players have expressed frustration over long waiting times for withdrawals to be processed and a lack of timely response from the customer service team, particularly through email and live chat. This seems to be a significant pain point for many users.

Conversely, some players have had positive reviews, highlighting the fairness of the games, the ease of joining, and the simplicity of the document upload process for account verification. Once the verification process is complete, these players commend the casino for its gameplay and efficiency.

Concerns have also been raised regarding Genting Casino’s practices in responsible gaming. Some reviews question the casino’s adherence to responsible gambling protocols, especially concerning players registered with GamCare.

On a more positive note, there is praise for the casino’s website usability and the overall quality of the gaming sector. Players appreciate the good RTP rates, regular bonuses, and the classic casino feel of the website.

While Genting Casino demonstrates strengths in gaming variety and website functionality, it faces significant challenges in customer service, particularly regarding withdrawal processing and account verification. Additionally, the concerns raised about responsible gaming practices are serious and warrant attention.

Casino Guru

Analysing the player feedback on Genting Casino at Casino Guru reveals a mixed bag of opinions, encapsulating both commendations and critiques from a small pool of six reviews.

A significant positive noted by one player is the casino’s efficiency in processing withdrawals, reportedly delivering instant transactions. This starkly contrasts the norm across many online casino websites, where withdrawal times can extend to several days.

On the downside, the casino’s game selection has come under scrutiny. A user pointed out a perceived deficiency in various games and noted the disappearance of previously available titles. This raises concerns about the dynamism and richness of the gaming library at Genting Casino.

The casino’s promotional offers, particularly concerning no-deposit bonuses, have elicited mixed reactions. While one user expressed satisfaction with the ease of use and immediate access to free spins no deposit, others reported issues with receiving promised bonuses. Frustrations about unfulfilled no-deposit bonus promises and subsequent account-blocking issues were highlighted, casting a shadow on the casino’s promotional integrity and customer service.

Interestingly, while some users expressed disappointment and frustration, another still saw potential in the casino, indicating an intention to explore deposit bonuses despite initial letdowns. This suggests that while there are areas of discontent, Genting Casino still holds appeal for certain players, possibly due to its reputation or other aspects of the gameplay.

Genting Casino presents a scenario where its strengths are swift financial transactions and a user-friendly website. However, the concerns regarding game variety, consistency in fulfilling promotional offers, and customer service issues cannot be overlooked. These mixed reviews point to a casino with potential and certain commendable features and notable areas requiring attention and improvement.

AskGamblers

The reviews at AskGamblers for Genting Casino, reflecting a 5.8 out of 10 rating based on 31 reviews, present many player opinions and opinions, highlighting various strengths and weaknesses of the casino.

A significant issue raised by one player concerns the casino’s decision to close their account due to disability, pointing to potential shortcomings in Genting Casino’s approach to accessibility and inclusivity. This instance, particularly disturbing for the player involved, raises questions about the casino’s commitment to equal and fair treatment of all customers.

Regarding the game selection, the feedback is mixed. Some players appreciate the variety and quality of games, while others express disappointment over the limited range and lower payouts compared to land-based casinos. This dichotomy suggests that while some find satisfaction in the online offerings, others might prefer the in-person experience.

On a positive note, Genting Casino’s efficiency in processing withdrawals, especially the option to withdraw directly at land-based branches, is well-received. This unique feature adds convenience and is a standout aspect of the casino’s service.

However, technical issues such as bugs during login and game crashes are a recurring theme in the reviews. These technical glitches and complaints about the unavailability of certain games in specific jurisdictions limit the casino’s appeal, particularly to international players.

Customer service and the casino’s approach to responsible gambling are other areas of concern. Some reviews highlight a lack of empathy and poor response times from customer support, suggesting a need for improvement in these vital areas.

In contrast, several reviews commend Genting Casino for specific aspects such as a good selection of games, particularly from Novomatic, a simple web interface, and a feature allowing cash withdrawals at their physical casinos. This positive feedback indicates that some aspects of the casino meet player expectations.

Genting Casino displays a combination of strengths and weaknesses. While it offers unique features like direct withdrawals at physical branches and has a selection of popular games, it faces significant challenges in accessibility, technical performance, and customer service.