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Play#Ad, 18+, GambleAware.org | Welcome Offer is for New Customers Only. The 80 chances are credited as £20 welc...ome bonus and players can spin 80 times at £0.25 on the Mega Moolah progressive slot game. The minimum first deposit required is £1, for all subsequent deposits the minimum deposit is £10. A two hundred times wagering requirement applies on all bonuses and certain games contribute a different percentage to the wagering requirement. Full Bonus T&C Show more
3 Deals available in United Kingdom
Bonus type: Free Spins, Welcome Bonus
Min Deposit: £1
Wagering: 200x
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Zodiac Casino might not catch one’s eye at first with its simple look, but could there be more to it than meets the eye? I'm here to give you the lowdown on Zodiac Casino, focusing on the Welcome Bonus and other features you'll want to know about. After all, one shouldn’t judge the book by its cover. We will look at what makes Zodiac Casino a solid choice and where it could do better than other sites. From the number of games they offer to how easy it is to get help when needed, we'll cover what really matters to players. Let's dig in and see if Zodiac Casino has what you're looking for.
Zodiac Casino, a well-established Casino Rewards Group member, has been around since 2002, carving out a niche for itself in the crowded online gambling scene. Its unique horoscope-themed approach could set it apart, but the interface doesn’t lean hard into that design. However, a solid lineup of Microgaming games positions Zodiac Casino as an interesting option for UK players looking for something different.
Parent Company Name | Website | Head Office | CEO |
---|---|---|---|
Apollo Entertainment Limited | zodiac-casino.co.uk | 122, Andrea Debono street, Naxxar, NXR 4030, Malta | John Paul C. |
The casino’s parent company, Apollo Entertainment Limited, has a broad footprint in the online casino industry, managing 29 different gaming sites. Still, it’s important to note that despite its global ambitions, Zodiac Casino has geographical restrictions that limit its accessibility, notably excluding players from the USA and many European countries where online gambling is permitted.
Visiting Zodiac Casino for the first time gives you mixed feelings. On the one hand, its unique horoscope theme could stick out since the idea is rather unique. However, initially refreshingly simple, the interface quickly reveals its age and a lack of sophistication that might only sit well with some users. The main page, predominantly white except for a starry backdrop highlighting the welcome promotion, initially draws interest but is somewhat let down by the presentation quality that follows.
As you go deeper, you will notice that the UI needs to keep up with the user needs more. The navigation could be more intuitive, with a small menu in the top-right corner providing minimal assistance in moving around the site. This is further compounded by the way information is presented throughout; for instance, promotional materials and calls to action are displayed in a manner that might remind one more of an aggressive marketing pitch than a premium gaming venue.
Additionally, when you scroll down Zodiac Casino’s site, you’re hit with lots of ads. These aren’t just any ads; they’re big, bold, and have “PLAY HERE” buttons in bright orange. This makes the site feel too aggressive in its marketing and can make some people think twice about if it’s legit or not.
The game selection, while broad, is presented in an unwieldy long list format without any filtering options, making it a chore to sift through to find games of a specific type. All games, be they slots or roulette, are listed on a single page without shortcuts. The inclusion of RTP values alongside game titles, while informative, adds to the clutter without offering a streamlined way to digest the information. The lack of a search bar or the ability to filter games by provider or popularity only exacerbates the issue, forcing users to rely on their browser’s search function for navigation. This workaround needs to be updated and more efficient.
Despite its drawbacks, the only slight edge Zodiac Casino might have is its display of progressive jackpot games, with a few notable titles from Microgaming featured on the homepage. This aspect, combined with the casino’s unique horoscope idea, offers a glimpse of what could have been a more attractive website, albeit this potential is heavily overshadowed by the site’s significant interface and usability issues.
Ease of navigation | Difficult, with minimal navigation aids and a non-intuitive layout. |
---|---|
Mobile games availability | Not explicitly mentioned, but modern gaming standards suggest a likely adaptation for mobile use. |
Game filters | Non-existent, forcing users to scroll through lengthy lists. |
Search function | Lacking, with reliance on the browser’s search feature necessary. |
Loading speed | It is not specified, but the simplicity of the design could imply faster loading times. |
UX and UI rating | It is below average, with a dated appearance and need for modern usability features. |
Zodiac Casino offers an intriguing concept with its horoscope-themed interface bolstered by a substantial selection of games. However, its user interface and overall usability must meet expectations, particularly when compared to more modern and user-friendly competitors. Exploring the site feels more cumbersome than convenient, and the absence of essential features like game filtering and search functionality significantly impacts overall user satisfaction. Considering these factors, my interactions with the site led me to give Zodiac Casino a usability score of 3 out of 5. It appeals to players who are willing to overlook these interface challenges in favour of the unique theme and game offerings. However, there’s undeniable room for improvement to make the site more accessible and fun for a broader audience.
When you first land on Zodiac Casino’s website, the safety and reliability of the casino are among the crucial aspects you’d likely be curious about. Licenced by the UK Gambling Commission under Licence Number: 38620, the casino is regulated for remote casino operations in Great Britain and secures a high standard of oversight and compliance. But what does this mean for players, and how does Zodiac Casino stack up regarding player safety and responsible gaming?
SSL encryption | 128-bit |
---|---|
Deposit Limits | Yes |
Activity Limitations | Yes |
Self Exclusion | Yes |
Protection of Minors | Cyberpatrol, Cybersitter, Netnanny |
Problem Gambling Organisations | BeGambleAware, GamStop Gamcare |
IT-Security | GoGetSSL RSA DV CA |
Firewall | Yes |
Anti Money Laundering | Source of funds and identity verification |
The casino is pretty upfront about its stance on gambling as a form of entertainment, advising players to set clear limits on their time and money spent gaming. For those concerned about their gaming habits, Zodiac Casino provides a self-assessment test and a suite of tools designed to help manage play responsibly.
The commitment to combating problem gambling is further supported by various tools designed to help players manage their gaming behaviour effectively. These include options for setting deposit limits, taking breaks from gaming (Take a Break), and self-exclusion for those who need to step away from gambling for a longer period. Additionally, Zodiac Casino points players towards reputable organisations like BeGambleAware for those seeking further support and advice. The casino also addresses cybersecurity seriously, employing industry-standard practices like SSL encryption to protect player data and transactions.
Zodiac Casino is also strict about prohibiting underage gambling. It employs electronic age verification checks and may request personal identification to verify a player’s age. Any accounts found to belong to minors are immediately voided of all gameplay and winnings, with the possibility of reporting to authorities to prevent underage gaming. The casino also recommends tools like Cyberpatrol and CyberSitter to help prevent minors from accessing gambling content, highlighting their commitment to protecting minors from the risks associated with gambling.
I’m genuinely surprised by the comprehensive measures Zodiac Casino has implemented. The visible effort to support responsible gaming and robust cybersecurity practices instils confidence in the brand’s dedication to player welfare. Testing these aspects felt reassuring, with clear and accessible tools for managing gameplay responsibly and securing personal data. The casino’s stance on underage gambling prevention, backed by practical recommendations for parental control software, further emphasises its responsible approach. Based on these observations and the overall sense of security during my review, Zodiac Casino’s commitment to player safety and responsible gaming is a solid 4.5 out of 5.
Checking out the Terms and Conditions (T&Cs) is a must-do before you begin playing at any online casino. These T&Cs lay down the law, so to speak, detailing what’s cool and what’s not between you and the casino. For folks eyeing Zodiac Casino, here’s a breakdown of the key points from their T&Cs:
Starting out at Zodiac Casino UK, I ran into an obstacle right from the get-go. The registration button wasn’t that obvious; instead, it was a modest “Play Here!” located discreetly in the top-right corner without any highlight. This low-key approach to getting players on board felt backward, especially when more prominent buttons typically shout for attention elsewhere on the page. As I mentioned, if you scroll down, you will see many other bright ‘Play Here’ buttons, but the main registration button isn’t as obvious.
Once I decided to begin registration, an immediate pop-up confronted me with terms and an opt-in for the welcome bonus package before I entered any personal details. This upfront commitment could have been more attractive, given the usual flexibility other casinos offer around bonus opt-ins. Reluctantly ticking off the box to proceed, I wondered about the user-friendliness of this setup.
Filling out the signup form, I was asked for standard info like my date of birth and name, but then came the curveball – my occupation. The relevance of this detail to my intent to gamble was lost on me, especially with the options being so broad.
Next up was another opt-in hurdle, this time for promotional materials. This felt like a red flag, especially considering the GDPR regulations in the UK, which champion consumer choice and privacy. Being cornered into receiving promotions to proceed seemed a bit much and left a sour taste about the casino’s respect for player preferences.
Now that’s all for my issues with the registration process covered. Here’s a breakdown of the steps I took, along with a bit of insight into each:
It’s tucked away in the top-right corner, easy to miss if you need to look more closely.
Before entering personal details, you’re prompted to agree to the terms and opt into the welcome bonus.
Includes standard details like DOB and name, plus the peculiar request for your occupation from a vague list.
To move forward, you must agree to receive promotional material, a requirement that seems at odds when you remember the gambling regulations in the UK.
After going through the opt-ins and filling out your details at Zodiac Casino, the next immediate step is to sign in to your newly created account. This involves entering Zodiac casino login (username) and password you’ve just set up, marking your first foray into the casino as a registered player.
Given the forced opt-in, review what you’ve agreed to and adjust your preferences as soon as you gain access to your account settings.
Prepare your verification documents in advance to avoid any delays or issues with withdrawals down the line.
When you sign up at Zodiac Casino, you’re immediately thrown into the mix with an entry to a jackpot, a unique way to welcome new players. Unfortunately, beyond this appealing entry offer, the casino’s approach to existing player bonuses could be more complex. See it for yourself.
Right off the bat, when you sign up and throw down just £1, Zodiac Casino gives you 80 shots to win on a progressive jackpot slot like Mega Moolah. Sounds pretty decent, right? For such a tiny first deposit, getting to spin 80 times on a game that could change your life is not a bad deal. After that first deposit, things start looking more standard. Your second deposit gets matched 100% bonus up to £100, and for the next three deposits, you get a 50% percentage with varying max reward caps (Up to £80 for the third deposit, up to £150 for the fourth and fifth each.)
However, there’s a big catch – the wagering requirement. It’s a whopping 200 times. Yes, you read that right. To turn any of that bonus money into cash you can withdraw, you need to bet 200 times the bonus amount. That’s steep, way steeper than most places you’ll play.
Zodiac Casino doesn’t have a No Deposit Bonus. If you’re looking for a bonus where you don’t have to put any money down at all, you’re out of luck at Zodiac Casino. The closest thing you get is the 80 chances from a £1 deposit, which, while close, isn’t quite the same thing.
Claiming these bonuses isn’t just about clicking a button and watching the rewards roll in. That wagering requirement is a tough hurdle. You’re mixing your real money and bonus funds together and betting from both simultaneously. If you don’t play it smart, you could find your real cash tied up in bets you weren’t ready to make.
With its low entry deposit, Zodiac Casino welcome offer gives a unique opportunity for new players. But, the elation might wear off when you hit the reality of those high wagering requirements. It’s a mixed bag – on one hand, those 80 free spins for just £1 are hard to beat, but 200x wagering is just too high. Conversely, the long-term value for more existing players looks thin on the ground. So, considering everything, I’d give the bonus quality here a middle-of-the-road 3.8 out of 5. There’s room for improvement, especially in making ongoing play more rewarding for everyone.
#Ad, 18+, GambleAware.org | Welcome Offer is for New Customers Only. The 80 chances are credited as £20 welc...ome bonus and players can spin 80 times at £0.25 on the Mega Moolah progressive slot game. The minimum first deposit required is £1, for all subsequent deposits the minimum deposit is £10. A two hundred times wagering requirement applies on all bonuses and certain games contribute a different percentage to the wagering requirement. Full Bonus T&C
Joining Zodiac Casino automatically enrols you into the Casino Rewards loyalty program, which starts to tip the scale back with its perks despite earlier disappointments with the casino. This program connects players across multiple casinos, allowing them to earn and spend rewards universally across the network.
The program is structured around 6 Status Levels. Your play frequency, specifically the amount you wager, feeds into earning Status Points. These points determine your current level and can fluctuate, with assessments happening every few weeks to adjust your status up or down.
As you ascend through the levels, from Bronze all the way to Diamond, the benefits escalate:
Earning VIP Points is simple —every wager contributes to your points balance. These points can be converted into free casino credits across any Casino Rewards member casino. They’re a permanent asset in your loyalty account, never expiring.
Unique to the program is the VIP Lucky Jackpot, divided into five pots corresponding to each status level. Your level determines how many jackpot pools you’re eligible for, increasing your chances of winning bonus money.
Status Level | Bronze | Silver | Gold | Platinum | Diamond |
---|---|---|---|---|---|
Eligible for Bronze Jackpot | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Eligible for Silver Jackpot | ❌ | ✔️ | ✔️ | ✔️ | ✔️ |
Eligible for Gold Jackpot | ❌ | ❌ | ✔️ | ✔️ | ✔️ |
Eligible for Platinum Jackpot | ❌ | ❌ | ❌ | ✔️ | ✔️ |
Eligible for Diamond Jackpot | ❌ | ❌ | ❌ | ❌ | ✔️ |
Total Jackpots | 1 | 2 | 3 | 4 | 5 |
Keeping track of your status and benefits is easy; just check the Casino Lobby or the newsletter updates. When you hit a new level, you receive its perks for the current and the following month, offering a buffer to maintain or exceed your status.
VIP Lucky Jackpot and The Time Of Your Life Sweepstakes are standout features of this Rewards Program. The jackpot gives you daily chances to win cash based on your loyalty level, while the sweepstakes can land you some truly unforgettable prizes, with higher levels granting more entries.
The Casino Rewards Loyalty Program is a well-thought-out system that genuinely rewards players for their loyalty and activity. However, climbing the ranks and reaping the best rewards does require a commitment to regular play. Given this aspect alone, I’d lean towards a more favourable view of the casino, at least in how it values and rewards its players. In the context of loyalty and rewards, Zodiac Casino earns a 4 out of 5, reflecting a comprehensive program that provides genuine value, albeit with the expectation of consistent improvements from the player.
Once you enter the Game Library at Zodiac Casino, you’re met with a collection that feels both comprehensive and a bit unconventional in its presentation. The casino rolls out various games, including slots, blackjack, roulette, video poker, progressive jackpots, and a mixed bag labelled as ‘Other Games.’ This last category is a bit strange as it lumps live game titles with casual games like scratchcards and keno, a choice that diverges from the norm as Live Games usually have their own dedicated category.
Most of the games on Zodiac Casino are provided by Microgaming, the casino’s main partner. Of course, it offers games from other developers as well, such as Everi, Nailed It! Games, Alchemy Gaming. Live Games, unsurprisingly, are provided mainly by Evolution. Unfortunately, you won’t see some of the other popular names like NetEnt, Pragmatic Play or Playtech here, as the casino has 0 games from these providers.
Game Type | Quantity | Most Popular Game |
---|---|---|
Slots | 500+ | Thunderstruck II |
Blackjack | 50+ | Bonus Blackjack |
Roulette | 30+ | Auto Roulette |
Video Poker | 50+ | Jacks or Better Poker |
Jackpots | 20+ | Mega Moolah |
One thing you will definitely notice is that the game section’s design needs to be updated. You’re greeted with an exhaustive list of games, sorted by type but without any filtering options or a search bar. This layout can make finding your preferred game more of a chore than it should be in today’s streamlined digital age. The presence of RTP (Return to Player) information on the same page is a well-intentioned feature, providing transparency but also adding to the clutter without a clean presentation. Using the browser’s search function (Ctrl + F) can serve as a makeshift solution to sift through the long lists for specific titles or RTP information.
The lack of thumbnails for most games strips away a layer of modernity that many players have come to expect, making the selection process less visually appealing and more guesswork based on game titles. Despite these interface shortcomings, the games—especially those powered by Microgaming—deliver solid gameplay with fast loading times and better performance.
Unfortunately, the casino doesn’t offer a game demo mode, meaning players can only try after they commit their bankrolls. This absence is felt more acutely due to the site’s navigational challenges.
At Zodiac Casino, the slot selection is the main event for many players, boasting a collection that’s both huge and diversified. With over 500 games, it’s clear that slots take centre stage, ranging from classic 3-reel games to the more complex 5-reel video slots. The casino’s partnership with Microgaming, one of the industry’s leading game providers, guarantees that players can access some of the most popular and high-quality games available.
Game | Provider | RTP |
---|---|---|
Mardi Gras | Everi | 97.00% |
What a Hoot | Microgaming | 96.94% |
Immortal Romance | Microgaming | 96.86% |
Thunderstruck II | Microgaming | 96.65% |
Leagues of Fortune | Microgaming | 96.49% |
Red Hot Riches | Alchemy Gaming | 96.25% |
Fish Em Up | Snowborn Games | 96.11% |
Avalon | Microgaming | 96.01% |
Dog Days | Nailed It! Games | 96.00% |
Quest for Beer | Microgaming | 95.12% |
Zodiac Casino emphasises jackpot games, especially the progressive kind, which form the bulk of their jackpot offerings. With around 20 jackpot titles (mainly from Microgaming), the range of jackpot games appears modest, especially for the casino that claims to specialise in such. Among these, 16 are progressive jackpots, a fact that Zodiac Casino is keen to highlight. However, there are also a few fixed jackpot titles for those looking for something different.
Game | Provider | RTP |
---|---|---|
Diamond King Jackpots | Microgaming | 96.44% |
Carnaval Jackpot | Microgaming | 96.04% |
Jurassic Jackpot | Microgaming | 95.54% |
Immortal Romance Mega Moolah | Microgaming | 93.40% |
Jackpot Express | Microgaming | 93.23% |
Treasure Nile | Microgaming | 92.11% |
Thunderstruck II Mega Moolah | Microgaming | 92.01% |
Cash Splash | Microgaming | 91.51% |
Mega Moolah | Microgaming | 88.12% |
Atlantean Treasures: Mega Moolah | Microgaming | 86.78% |
Zodiac Casino’s lineup of Blackjack games is a solid collection that appeals to fans of this classic casino staple. With over 50 games in the mix, including both traditional and unique variations, the selection is good without being overwhelming. While the casino does blend live Blackjack titles with its table games, we’ll focus here on the latter to give you a sense of what’s on offer for those preferring the non-live gameplay.
Game | Provider | RTP |
---|---|---|
Perfect Strategy Blackjack | Switch Studios | 99.91% |
Classic Blackjack | Switch Studios | 99.91% |
Pontoon Gold | Microgaming | 99.69% |
Vegas Strip Blackjack | Switch Studios | 99.65% |
Atlantic City Blackjack | Switch Studios | 99.65% |
Bonus Blackjack | Microgaming | 99.62% |
European Blackjack | Switch Studios | 99.60% |
High Streak Blackjack | Switch Studios | 99.60% |
ReDeal Blackjack | Switch Studios | 99.60% |
Double Exposure Blackjack | Microgaming | 99.30% |
Super Fun 21 Blackjack | Microgaming | 99.10% |
After diving into the Blackjack offerings at Zodiac Casino, let’s shift gears to another classic casino staple: Roulette. Zodiac Casino presents a commendable array of over 30 Roulette games, focusing mainly on table versions. Similar to its approach with Blackjack, the casino integrates both live and table game variants of Roulette into one list, though we’ll save the live games for a separate discussion.
Game | Provider | RTP |
---|---|---|
French Roulette | Switch Studios | 98.65% |
Roulette Royale | Microgaming | 97.30% |
Auto Roulette | Switch Studios | 97.30% |
European Roulette Gold | Microgaming | 97.30% |
Premier Roulette | Microgaming | 97.30% |
Multifire Roulette | Microgaming | 97.30% |
Sapphire Roulette | Microgaming | 97.30% |
Turbo Auto Roulette | Switch Studios | 97.30% |
European Roulette | Switch Studios | 97.30% |
American Roulette | Switch Studios | 94.74% |
Zodiac Casino offers a sizable collection of video poker games with over 50 variations for players. The video poker section includes classic games and some unique variations. Microgaming powers it so that players can expect a certain level of quality in gameplay and graphics.
Game | Provider | RTP |
---|---|---|
All Aces Video Poker | Microgaming | 99.92% |
Jacks or Better Poker | Microgaming | 99.54% |
All American Video Poker | Microgaming | 99.38% |
Aces & Faces | Microgaming | 99.26% |
Tens or Better Video Poker | Microgaming | 99.14% |
Double Bonus Video Poker | Microgaming | 99.11% |
Aces & Eights Video Poker | Microgaming | 99.09% |
Joker Poker Video Poker | Microgaming | 98.60% |
Poker Flip | Microgaming | 95.00% |
Jackpot Deuces | Microgaming | 93.89% |
Zodiac Casino’s approach to live games is unconventional and inconvenient. There’s no dedicated Live Game section, which means these games are scattered throughout the categories of Roulette, Blackjack, and Other Games. This setup can make finding the live game you want to play more of a hunt than it should be. Despite this oversight, the casino offers over 30 live games, covering a range of player interests from Roulette and Blackjack to Poker, Game Shows, Sic Bo, and Baccarat.
Game | Provider | RTP |
---|---|---|
Infinite Blackjack | Evolution | 99.51% |
Live Texas Hold’em Bonus Poker | Evolution | 99.47% |
High Limit Baccarat | Evolution | 98.94% |
Power Blackjack | Evolution | 98.80% |
Live Baccarat Commission Free | Evolution | 98.76% |
Live French Roulette | Evolution | 98.65% |
Super Sic Bo | Evolution | 97.22% |
Live Three Card Poker | Evolution | 96.63% |
Dream Catcher | Evolution | 96.58% |
Live American Roulette | Evolution | 94.74% |
While broad and backed by reputable Microgaming, Zodiac Casino’s game selection struggles with user accessibility and interface design. The presentation of games in a long list format, combined with mixed categories and the inclusion of RTP information on the same page, makes for tedious browsing. The absence of thumbnails, search bars, and filtering options further complicates navigation, detracting from what could be a convenient browsing of their offerings. The casino’s emphasis on jackpots, especially with a limited selection, needs to be matched with their promotional efforts. Some of the popular providers needing to be included may also be a downside to some players. Given these considerations, the overall game selection and interface at Zodiac Casino earns a 4 out of 5. A more intuitive layout, improved navigation features, and an expanded jackpot portfolio could significantly improve everything.
Zodiac Casino’s approach to mobile gaming is a mixed bag. They offer a mobile casino version that’s pretty much in line with the desktop version, allowing players to jump straight into the action from their mobile. While Android users benefit from an exclusive app, iOS players do not have such an option, which might not meet everyone’s expectations for flawless mobile gaming.
Feature | Availability |
---|---|
Mobile App (Android) | Yes |
Mobile App (iOS) | No |
Web-based Mobile Version | Yes |
Game Variety | Good |
User Interface | Basic |
Performance | Adequate |
However, even on Android, the mobile version could use some refinement. My interaction with the Android casino app was generally positive, though not without its hitches. The swipe functionality for promotions could have been more snappy, and the overall layout felt as basic as the desktop version. Still, the games ran without significant issues, which is a plus.
Zodiac Casino delivers competent mobile performance that is accessible through web browsers and an exclusive app for Android users. The casino boasts a commendable variety of games, ensuring players have many options readily available. Despite these strengths, the mobile interface could benefit from improvements. While generally adequate, it needs to improve its navigation and responsiveness. Weighing the ease of mobile access against these issues, Zodiac Casino’s mobile offering a score of 4.1 out of 5. Overhaul of the interface and an uplift in overall performance could markedly elevate this rating, positioning Zodiac Casino more favourably in the competitive mobile gaming arena.
Zodiac Casino’s approach to deposits strikes a positive note amidst everything else, offering a selection of the most widely-used payment methods, including both debit cards and e-wallets. The minimum deposit starts at an incredibly low £1 for the Welcome Bonus, shifting to £10 deposits for all other transactions, making it accessible for players of all budgets.
Payment Method | Minimum Deposit | Commission Fees | Transaction Speed |
---|---|---|---|
Visa | £10 | No fees | Instant |
Mastercard | £10 | No fees | Instant |
Instadebit | £10 | No fees | Instant |
PayPal | £10 | No fees | Instant |
AstroPay | £10 | No fees | Instant |
Skrill | £10 | No fees | Instant |
Neteller | £10 | No fees | Instant |
Paysafecard | £10 | No fees | Instant |
Direct Bank Transfer | £10 | No fees | Instant |
Considering the streamlined deposit process, the variety of payment options available without transaction fees, and the rapid processing time, Zodiac Casino is positively notable. The oddity of pre-set deposit amounts is indeed strange, especially when a casino doesn’t allow players to set their own amount. Still, the depositing procedure at Zodiac Casino is generally well-thought-out, earning it a 4.5 out of 5 score. Allowing for user-defined deposit amounts could further refine this process, elevating user satisfaction and potentially making Zodiac Casino’s deposit system exemplary in the industry.
Following the easy deposit process at Zodiac Casino, the withdrawal process carries on with a similar simplicity but introduces a few complexities, especially concerning fees and limits. Notably, the cashout options include nearly all the methods available for deposit, so everything is clear here.
Withdrawal Method | Min. Withdrawal | Max. Withdrawal | Commission Fees | Processing Speed |
---|---|---|---|---|
Visa | £10 | £50.000.00/£170.000.00 | No fees | 2-5 business days |
Mastercard | £10 | £40.000 | No fees | 2-5 business days |
Instadebit | £10 | N/A | No fees | 2-5 business days |
PayPal | £10 | May be imposed by the eWallet provider | No fees (ID verification may apply) | 1-3 business days |
Skrill | £10 | May be imposed by the eWallet provider | No fees (ID verification may apply) | 2-5 business days |
Neteller | £10 | May be imposed by the eWallet provider | No fees (ID verification may apply) | 1-3 business days |
AstroPay | £10 | N/A | No fees | 2-5 business days |
Direct Bank Transfer | £300 | N/A | £30 for <3000 units, £60 for >3000 units | 2-5 business days |
The minimum withdrawal is set at a reasonable £10 for most methods, except for Direct Bank Transfer, which startlingly jumps to a hefty £300 minimum, not including the significant transfer fees of £30 for amounts under 3000 units and £60 for over 3000 units. Furthermore, currency conversion applies a 2.5% fee, adding another layer to consider when withdrawing in a different currency than your account’s.
Additionally, the withdrawal limits imposed by payment processors and the casino itself can affect the cash-out process. For instance, MasterCard transactions are capped at £40,000 per day, and Visa’s Original Credit Transactions have specific count and amount limits over one, seven, and thirty-day periods. EWallets like PayPal, Skrill, and Neteller might also have withdrawal limits based on the user’s account verification status with the eWallet provider.
Zodiac Casino’s withdrawal system is easy and covers many popular payment methods. However, the high minimum fees for Direct Bank Transfer and the potential for delays due to daily withdrawal limits could pose inconveniences for some players. Given these factors and fairly fast processing times, Zodiac Casino earns a 4.1 out of 5 for its withdrawal process. Players will find most of their needs met, but there’s room for improvement, particularly regarding withdrawal limits and the fee structure for certain methods. Based on the information about Zodiac Casino withdrawal processing time, this site can be classified as a relatively quick withdrawal casino.
Support at Zodiac Casino aims to be both accessible and helpful, but it’s not without its whims. Available 24/7 through email and live chat, the casino strives to offer immediate assistance for any issue. One rather disappointing thing is the conspicuous absence of an FAQ section at Zodiac Casino. While the support team is commendably accessible around the clock via email and live chat, providing prompt aid for various concerns, this lack means players without immediate or complex issues are left without the option to find quick, self-service solutions.
The live chat feature should be noted for its promptness, with support agents ready to jump in and provide detailed answers. This immediacy is crucial for resolving urgent queries, especially about bonuses or account issues. The dedication and willingness to help the support team are commendable, showing a genuine interest in assisting players.
Yet, the chat interface seems dated, reminiscent of early 2000s technology, leading to unusual and sometimes frustrating communication. Messages appearing from right to left and misplaced punctuation marks could make communication awkward and are unexpected glitches in today’s tech-savvy world.
Support Method | Availability | Response Time |
---|---|---|
Live Chat | 24/7 | Immediate |
24/7 | Within 48 hours | |
Phone | Not Available | N/A |
FAQ | Not Available | N/A |
For users who run into login troubles, there’s a direct link for assistance with forgotten usernames or passwords, which swiftly redirects to live chat. Yet, the absence of a general chat bubble for unregistered users restricts pre-signup inquiries, potentially hindering new players from seeking preliminary information.
David Barker, the Chief Content Maker at CasinosApproved, recently interacted with the Gamblizard platform and shared his valuable insights. Among other things, he illuminated the process of account deletion at Zodiac Casino. Here’s a glimpse into his experience.
Zodiac Casino provides a straightforward procedure for UK players to delete their accounts. Despite the lack of an account closure option within the “Settings”, their highly responsive Support Centre handles such requests efficiently, typically within a business day.
For those who wish to cease gambling but are worried about losing their accrued loyalty points, Zodiac Casino promotes responsible gaming by offering a self-exclusion scheme. This balance of player enjoyment and responsibility makes Zodiac Casino a standout choice for UK online gamers.
Based on their effective customer service, a wide array of games, and a strong commitment to responsible gambling, I would rate Zodiac Casino 4.6 out of 5 stars. It indeed provides a quality gaming experience that caters to the needs of UK gamers.
David Barker, Chief Content Maker at Casinos Approved
Considering the mixed bag of efficiency and technical glitches, along with the absence of an FAQ section or phone support, Zodiac Casino’s support system gets a 4.2 out of 5. While the team’s readiness to assist and 24/7 availability via live chat and email are strong points, the outdated chat interface and lack of comprehensive self-help resources can’t be overlooked. Improvements in these areas could significantly improve the overall support quality for players at Zodiac Casino.
Support at Zodiac Casino makes it clear they’re serious about knowing their customers and guaranteeing everything’s on the up and up. As part of this, they’re all about the KYC (Know Your Customer) process, asking players to provide various documents to verify their identities, addresses, and the source of their funds. This is pretty standard stuff across the board for casinos regulated by the UK Gambling Commission, aiming to prevent money laundering and guarantee all play is legit.
The casino reserves the right to get these documents notarised, adding an extra layer of verification. They’re also clear that they might ask for additional information to confirm the authenticity of the documents or the person presenting them. If something feels off, they will ask you for more clarifications.
The spectrum of opinions about Zodiac Casino on TrustPilot paints a picture of mixed reactions among its users, with a general rating of 4.3 out of 5 based on 3,988 reviews. A notable portion of these Zodiac Casino reviews was invited by the company, indicating an effort to respond to customer feedback actively. The casino responds to negative reviews promptly, within two weeks, which shows a commitment to addressing customer concerns.
Positive feedback often highlights efficient customer support, the addition of new games, attractive promotions, and a rewarding VIP program. However, positive reviews tend to be brief, sometimes only a sentence long, which could suggest a lack of depth in the feedback.
On the other hand, criticisms centre around several key issues. Users have expressed frustration over suspending accounts without apparent reasons and the perception of being penalised for winning. The withdrawal process comes under fire for its length, contrasting sharply with the speed of deposit acceptance. The automated nature of the chat support is another point of contention, with users needing personalised assistance. Additionally, some players have had negative opinions on bonus wagering requirements and promotions, finding them more accurate and beneficial. A few reviews outright accuse the casino of being a scam, indicating dissatisfaction with the gaming outcomes and promotional offers.
Reviews of Zodiac Casino on Casino Guru reflect a complex landscape of player interactions, with 43 user reviews contributing to a nuanced narrative. The casino’s response to some negative feedback demonstrates a commitment to communication, which is crucial for customer satisfaction.
A notable trend among the positive comments is an appreciation for the sign-up bonus, the selection of games, and in some instances, the ease of withdrawal processes. However, these commendations are tempered by significant issues raised by other players. Complaints range from difficulties in communicating with a real person due to reliance on a chatbot to serious allegations of impossible withdrawal processes. Several reviewers express a sense of betrayal, citing instances where they felt mistreated or unfairly penalised after winning substantial amounts. One user’s detailed account of being unable to withdraw €8,000 highlights a critical concern over the functionality and user-friendliness of the casino’s financial transactions.
Problems with the chat support’s interface, specifically text display issues, contribute to the perception of a lacklustre support quality. This technical flaw, though seemingly minor, can significantly impact player satisfaction and trust in the casino’s support system. Furthermore, the aggressive marketing and follow-up by the casino, as mentioned in some reviews, raises questions about the intrusion into players’ privacy.
On AskGamblers, the sentiment towards Zodiac Casino is markedly mixed, diverging from the predominantly positive tones seen on other online casinos. With a modest rating of 4.6 out of 10 based on 60 user reviews, the feedback illuminates several facets of the casino’s operation, both commendable and critical.
Players acknowledge the variety of games and the established nature of the brand, hinting at a level of trust in the casino’s payout process. The affiliation with Casino Rewards Group is a positive aspect, providing a sense of reliability and potentially rewarding gameplay through bonuses, despite the high wagering requirements attached to some of these offers. The presence of Microgaming titles is repeatedly praised, underscoring the quality of games available.
However, the reviews also unveil significant areas of discontent. The withdrawal process emerges as a primary grievance, criticised for its lengthy pending times, which seem designed to encourage the reversal of withdrawal requests. Customer support interactions, particularly with chatbots, are described as frustrating, and the impact of technical issues on gameplay is highlighted as a notable drawback. Additionally, the casino’s advertising strategies and the functionality of bonuses raise questions regarding transparency and player fairness.
Amid these criticisms, some players recount a positive withdrawal process and express appreciation for the customer support team’s responsiveness. Yet, the overall narrative suggests a casino that, while possessing strengths in game selection and brand reputation, needs to improve with customer service, withdrawal efficiency, and promotional clarity.
After testing out Zodiac Casino, it’s clear the place has its ups and downs. On the positive side, it’s got a decent array of games, especially if you’re into what Microgaming offers. While heavily leaning on slots, their game selection covers the basics for most casino fans. However, diving into the details, I see a few aspects that don’t hit the mark for me.
Balancing the good with the not-so-good, Zodiac Casino shows potential but is held back by areas that need updating and policy adjustments. It has its moments but could be more satisfied by its outdated interface, restrictive bonus conditions, and a glaring lack of perks for loyal players. It could be a fit if you’re a Microgaming purist or a newbie lured by the low deposit entry. However, look elsewhere for a more rounded, modern online casino action. I’m landing on a 4 out of 5 rating here. If you’re keen on giving it a go, read all terms carefully and manage your expectations, especially regarding bonuses and withdrawals.
As of now, Zodiac Casino does not offer a no deposit bonus. However, they provide a unique sign up bonus where you can get 80 free spins for just a £1 deposit. Keep an eye on their promotions page and subscribe to their newsletter for updates on any future no deposit bonuses.
Yes, changing your details at Zodiac Casino is simple. If you’ve had a change of address, name, or any other personal detail, you can update your information directly through the settings in your account profile. You should contact customer support for more complex changes, such as correcting your name due to a typo or legal change. They’ll guide you on the documents needed to verify the updates.
Currently, Zodiac Casino does not offer a Refer-a-Friend Program. While this might be a downside for those looking to earn bonuses by inviting friends, the casino compensates with various other promotions and loyalty rewards.
No, Zodiac Casino does not hold tournaments. This may be disappointing for players looking for competitive play and tournament-style rewards. However, the casino offers many games and progressive jackpots that appeal to those seeking entertainment.
Bingo players might find it limiting, as Zodiac Casino does not feature bingo games in its collection. While this is a notable absence for a segment of players, the casino offers many other gaming options, including slots, table games, and video poker.
Your security at Zodiac Casino is taken very seriously. With a robust licence and adherence to regulatory standards, the casino employs state-of-the-art encryption technology to safeguard your personal and financial information. Privacy is a priority, guaranteeing that your data is protected against unauthorised access and compliance with privacy legislation.
Zodiac Casino is part of the renowned Casino Rewards group, which hosts a total of 17 sister sites, all operating under the trusted supervision of Apollo Entertainment. The operator holds a reputable UK remote gambling licence, assuring a regulated and secure gaming environment.
All sister sites within this network demonstrate significant similarities, not only in their names but also in their core operations. These similarities include shared strengths and weaknesses, making it easy for players to transition between different sites within the network. As a result, once players become familiar with the features of one site, they can easily navigate and utilise the services of the other sister sites.
The individual thematic variations across the Zodiac Casino sister sites serve as the only significant point of difference. Therefore, as you explore these platforms, remember their shared characteristics.
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