Launched in 2015, Viking Bingo offers a distinctive combination of bingo rooms and various games provided by Jumpman Gaming and Pragmatic Play software, all with a Norse theme. The casino’s unique theme, large game selection, and lucrative loyalty program differs it from other online casinos. The brand serves a variety of players in the UK with games like bingo, popular video slots, and live dealer alternatives. Jumpman Gaming Limited runs Viking Bingo, a reputable brand renowned for its dependable gaming services and user-friendly sites.
Viking Bingo’s user-friendly interface along with frequent daily offers and promotions helps to improve the gaming sessions. Additionally, the site won the Best Jumpman Bingo Site award in 2019 and received accolades for its user-friendly operations.
Usability Overview
When players visit Viking Bingo, they are greeted by a lively, Norse mythology-themed design. Attention is immediately drawn to the colourful banner highlighting special deals, like free spins on popular slot machines like Starburst. With its Viking-inspired motif and traditional symbols like ships and shields, the website has a visually appealing design.
Thanks to the interface’s intuitive layout and clear navigation, players can easily discover what they need. With tabs like Trophies, Promotions, and All Games, the primary menu at the top makes it easy to navigate between sections. The website’s layout highlights key parts and promotional offers.
The well-organised game selection, which includes categories like Hot Slots, Casino, and My Favourites, guarantees an intuitive browsing session. Games are distinguished by their colourful thumbnails, and a handy search feature allows users to locate particular titles. Although the available filtering options are limited to simple choices like alphabetical order or popularity, there may be room for minor upgrades.
The website also offers a section called Viking Favourites, which has a variety of games with Viking themes, including Viking Forge, Viking Fury, Viking Queen, and Vikings Unleashed Megaways. This provides a lovely thematic touch for anyone who likes the Norse motif.
Usability Facts:
| Ease of Interaction |
Highly intuitive with clear sections and fast access. |
| Mobile Games |
Full range of mobile-optimised games but no dedicated app. |
| Game Filters |
Basic filters and more advanced filtering options could improve the interaction. |
| Search Function |
Effective, easy-to-use search bar for finding specific games. |
| Loading Speed |
Fast loading times across both desktop and mobile devices. |
| UX and UI Rating |
User-friendly interface with a visually attractive theme. |
Viking Bingo’s fascinating concept and user-friendly design create a positive initial impression. The mobile version provides a good gaming session with short load times, ease of use, and optimisation. The flexible mobile website makes up for the lack of an app, and although the game filters could be more sophisticated, the design is still useful and entertaining. Regarding overall usability and design, Viking Bingo scores 4 out of 5.
Licenсing, Security, and Player Protection at Viking Bingo
Under account number 39175, Viking Bingo is licensed and governed by the UK Gambling Commission (UKGC), guaranteeing that it satisfies stringent security, fairness, and responsible play requirements. One of the most respected regulating agencies in the online gaming sector, the UKGC is recognised for upholding strict guidelines for player safety and game integrity. With effect from November 1, 2014, Viking Bingo runs under Jumpman Gaming Limited, which also possesses remote casino and remote bingo licenсes in addition to its UKGC licence.
The UKGC licence guarantees that the website complies with the strictest security regulations and that the games are watched for fairness. Additionally, GoDaddy-verified 128-bit SSL encryption gives users peace of mind that their payment and personal data are secure. This degree of encryption is the industry standard for protecting sensitive data.
Viking Bingo is a trustworthy choice for players because it hasn’t been linked to any significant occurrences, scandals, or blacklists. To guarantee the validity of transactions, the site also complies with Anti-Money Laundering (AML) laws and demands rigorous ID verification for withdrawals.
Player Safety and Protection
Viking Bingo is committed to encouraging users to play responsibly and provides some tools and information to assist players in keeping tabs on their gambling habits. The website’s Responsible Gambling page makes these choices simple and provides links to outside groups like GamCare, Gamblers Anonymous, and GAMSTOP for gamblers needing expert assistance.
Players can set deposit limitations daily, weekly, or monthly to keep their spending under control. The website also allows self-exclusion and cooling-off periods to allow players to stop gambling if needed. To help players keep track of their playtime, Viking Bingo provides a Reality Check tool that informs them of how long their gaming session is.
Viking Bingo also takes extra measures to protect minors by providing information on parental control software such as Net Nanny and GamCare blocking tools.
Usability Facts for Player Safety:
| SSL Encryption |
128-bit |
| Deposit Limits |
Adjustable (daily, weekly, monthly) |
| Activity Limitations |
Available (24 hours to 6 weeks) |
| Self-Exclusion |
Available (minimum 6 months) |
| Protection of Minors |
Net Nanny, Cybersitter. |
| Affiliations with Problem Gambling Organisations |
GamCare, Gambling Therapy, Gamblers Anonymous, and GAMSTOP. |
| IT Security |
Verified by GoDaddy, complies with industry standards |
| Firewall |
Increases network security to prevent unauthorised access. |
When it comes to player safety and adherence to responsible gaming guidelines, Viking Bingo is exceptional. The website gives users many tools to control their behaviour and protect themselves. Its cutting-edge SSL encryption, proactive attitude to problem gambling, and UKGC licence all help to create a secure and reliable environment for players. Viking Bingo scores 4 out of 5.
Viking Bingo Bonuses
Viking Bingo offers promos to accommodate new and existing customers. Thanks to its innovative features and clear-to-claim bonuses, Viking Bingo offers free spins, cash wins, or special awards. Players can use bonuses and spin wheels without complex promo codes by only making deposits and fulfilling the minimum requirements. There is always something new to try at Viking Bingo, from the first deposit bonus to frequent weekly and monthly bonuses.
Welcome Bonus
At Viking Bingo, new players can claim a joining offer with no bonus code required. A first deposit of £10 unlocks the Loot Chest, offering prizes like up to 500 free spins on Starburst or Amazon vouchers. Once activated, players can explore over 500 slots, including popular titles like Fluffy Favourites and Rainbow Riches.
The offer includes a 65x wagering requirement on bonus funds or free spin winnings. Based on your lifetime deposits, the maximum that can be converted into withdrawable funds is capped at £250. Amazon vouchers are sent to registered users via email within seven days.
Rewards Reel
Funded players at Viking Bingo can access the Rewards Reel every day without using a promo code. The Rewards Reel allows players to spin twice daily, from 8:00 to 19:59 on the first spin and from 20:00 to 07:59 on the second. With a 65x wagering requirement, this feature allows players to win bonus money through free spins on Chilli Heat. The maximum bonus conversion is limited to £250, depending on lifetime deposits. In addition, players can earn more spins by collecting fruit symbols during the week; their progress is reset on Mondays. Only certain games selected by the casino are eligible for free spins. There is no guarantee of prizes, and if you forfeit a spin, you cannot use the free spins for that day. The promotion is only open to accounts in good standing, and self-excluded or frozen accounts are not eligible to participate.
Monthly Scratch for Cash
Players may fight for a chance to win £1,000 in real cash during Viking Bingo’s amazing Monthly Scratch for Cash Promotion. To play, no Viking Bingo promo codes are required. To participate, just stake at least £10 on scratch card games listed under the Scratchcards category from the first to the last day of the month. Players will get one entry into the prize draw for each £10 wagered. After being chosen at the end of the month, the lucky winner will receive an email and have seven days to claim their reward.
PRO Free Spins
Players may spin the Mega Wheel at Viking Bingo, which gives 50 to 500 Free Spins on well-known slots like Starburst, Irish Pot Luck, Fluffy Favourites, and Chilli Heat, using the promo code PRO with a £20 deposit. The free spins have a 65x wagering requirement, and this promotion is only available once every week. Winnings are paid out as bonus money, and the player’s lifetime deposits equal the maximum bonus conversion of £250. Any unclaimed spins will be lost if the Mega Wheel pop-up is closed, and bonus money cannot be taken out until the wagering requirements are satisfied.
Turbo Wheel
With a £100 minimum deposit, players at Viking Bingo can access the Turbo Wheel, which offers the possibility of winning 50 or 500 Free Spins on specific slot machines. No additional codes or bonuses are needed to enter; the Turbo Wheel is given out at random. Bonus cash is awarded for any profits from the free spins, and withdrawal is subject to a 65x wagering requirement. The maximum bonus conversion is limited to £250, depending on lifetime deposits. It’s crucial to remember that the casino has chosen which games are eligible for free spins and that any unclaimed spins from the Turbo Wheel will be lost if the pop-up window is closed.
Happy Hours
Every Wednesday, Viking Bingo runs the Happy Hours promotion, which allows funded players who login between 3pm and 7pm to earn 10+ Free Spins on Hot To Burn. Upon login, spins are credited through the Mega Wheel; no other code is needed. To be eligible, players must have deposited money since Monday of that week. Any profits from this promotion are credited as bonus cash, and winnings from free spins are subject to a 65x wagering requirement. The maximum conversion to real funds is £250 based on lifetime deposits. The free spins will be lost if the Mega Wheel pop-up is closed before claiming.
200 Club
Players at Viking Bingo can become members of the 200 Club and accumulate 200 Trophies to get bonuses. There is no monetary option available; players who attain this milestone will receive a £10 Amazon Voucher, which will be delivered to the email associated with their registered account. Players can also earn up to 500 Free Spins for each of the five trophies they acquire, with a chance of winning up to 20,000. Based on lifetime deposits, the maximum bonus conversion for trophy spins is £250, and there is a 65x wagering requirement for free spins. Free spin wins are capped at £10 for every ten spins.
No Deposit Bonus
There isn’t a no deposit bonus available at Viking Bingo right now. The sign up offer is still accessible to new players when they deposit. As you explore Viking Bingo’s games and promotions, there will be lots to look forward to thanks to this welcome offer, which includes intriguing rewards like free spins and access to the site’s unique features. For any updates, keep checking the promotions page.
Viking Bingo offers many promotions, from the initial deposit bonus with its Loot Chest awards to weekly and monthly deals like the Turbo Wheel, Happy Hours, and 200 Club. Even though the 65x wagering requirements are rather high, the range of bonuses and the opportunity to win cash or free spins keep things interesting for players with money. Even though there isn’t a no deposit bonus, many methods exist to get extra prizes, such as making little deposits at the casino. Although there is potential for improvement regarding wagering requirements, Viking Bingo receives a total rating of 4 out of 5 for its substantial promos.
Viking Bingo Loyalty Program
The Trophies Rewards program, which allows players to acquire trophies and win spins on the Trophy Mega Wheel, is the focal point of Viking Bingo’s loyalty program. This program provides a fun and attractive way to reward frequent players, delivering free spins as they win trophies and move through levels.
To advance one level and receive a free spin on the Trophy Mega Wheel, players must complete a variety of chores and challenges on the website to win trophies. The Mega Wheel’s rewards get better as the player’s level rises.
Here’s a breakdown of the levels and their rewards:
- Levels 1-5: Win 5+ Free Spins.
- Levels 6-10: Win 10+ Free Spins.
- Levels 11-15: Win 15+ Free Spins.
- Levels 16+: Win 20+ Free Spins.
Certain slot games, such as Master Joker and Tree of Riches, offer free spins; winnings are credited as bonus money. Based on lifetime deposits, the maximum bonus conversion to real money is £250, and these bonus funds are subject to a 65x wagering requirement. Any extra spins earned will be lost. However, players can keep up to three unspun Trophy Mega Wheels in their account.
Tips for Maximising Trophies Rewards
- Concentrate on Trophies: Visit the Trophies page frequently to discover what activities you may perform to increase your trophy collection.
- Remain Active: Make an effort to get trophies to optimise rewards regularly. Your level will increase as you play more, and the Mega Wheel awards will improve.
- Use Spins Before They Expire: Since you can only save three Trophy Mega Wheel spins at a time, use them before unlocking more.
The Trophies Rewards program at Viking Bingo is an innovative twist on the standard loyalty scheme, giving frequent players numerous opportunities to win bonus spins without advancing through the conventional VIP tiers. However, the high 65x wagering requirement on free spin winnings restricts the possibility of turning bonus money into real money, which may irritate certain players. This program receives a 3.5 out of 5.
Viking Bingo Games
Viking Bingo Casino features games powered by the industry’s most popular providers, including NetEnt, Microgaming, Playson, Eyecon, and Leander Games. The site fits various gaming tastes, from slots to bingo fans. Below is a full description of the various game categories and some popular titles players may like.
Viking Bingo Games Breakdown:
| Game Type |
Number of Games |
Popular Title |
| Slots |
500+ |
9 Masks of Fire |
| Table Games + Live Casino |
230+ |
Atlantic City Blackjack |
| Jackpots |
64 |
Ozwin’s Jackpots |
| Scratchcards |
69 |
Rat Riches Scratch |
| Bingo |
11 |
Diamond Dazzle |
Slots
Viking Bingo provides various online slot games from leading publishers, including Gameburger Studios, Microgaming, Eyecon, and Pragmatic Play. Each slot offers distinct features, varied levels of volatility, and interesting themes. From traditional symbols to high-paying bonus rounds, players will find enough to appreciate throughout the slot collection. The following overviews some of Viking Bingo’s most popular slot titles.
| Slot Name |
Provider |
RTP |
Description |
| 9 Masks of Fire |
Gameburger Studios |
96.24% |
A 5-reel slot offering a maximum win of 2,000 coins, with flaming masks and free spins to heat things up. |
| Gold Blitz |
Fortune Factory Studios |
96% |
A 6×4 reel setup with 4,096 paylines featuring free spins and wild multipliers in a high-volatility slot. |
| 9 Pots of Gold |
Microgaming/Gameburger |
96.24% |
Irish-themed slot with a 5×3 grid, offering 20 paylines, free spins, and up to 2,000 coins in payouts. |
| Mining Pots of Gold |
Gameburger Studios |
96% |
High-variance slot with 20 paylines featuring cash prizes, free spins, and multipliers for wins up to 4,000x. |
| Fluffy Favourites |
Eyecon |
95.39% |
Fairground-themed slot with 25 paylines, offering free spins and a “pick me” bonus game for additional rewards. |
| Chilli Heat |
Pragmatic Play |
96.5% |
A spicy 5-reel slot with 25 paylines, free spins, jackpots, and a wild symbol with a top prize of 2,512x your stake. |
Table Games and Live Casino
Viking Bingo has various table games and live casino alternatives from leading providers such as Authentic Gaming, Playtech, Games Global, and Quickspin. With an array of roulette, poker, and live dealer games, players may feel the fun of traditional casino favourites while benefiting from high RTPs and entertaining gameplay. Here is a rundown of some of the most popular table games and live casino alternatives.
| Game Name |
Provider |
RTP |
| XL Roulette Live |
Authentic Gaming |
97.3% |
| Travel Fever |
On Air |
96.3% |
| Speed Auto Roulette |
Playtech |
97.30% |
| Double Double Bonus Poker |
Games Global |
98.98% |
| 20p Roulette |
Inspired Gaming |
97.3% |
| Big Bad Wolf Live |
Quickspin |
95.05% |
Jackpots
Viking Bingo offers many jackpot games, including popular titles from leading publishers like Yggdrasil and Eyecon. These games allow players to win significant prizes, with variable RTPs to suit different playing styles. The following is a list of some of the top jackpot games offered at Viking Bingo.
| Game Name |
Provider |
RTP |
| Ozwin’s Jackpots |
Yggdrasil |
96.7% |
| Pig’s Feast Jackpot |
Eyecon |
95.07% |
| Past the Post Jackpot |
Eyecon |
93.2% |
| Shopping Spree Jackpot |
Eyecon |
92.9% |
| Bouncy Balls 2 Jackpot |
Eyecon |
95.29% |
| Beez Kneez Jackpot |
Yggdrasil |
95% |
Scratchcards
Viking Bingo offers a range of scratchcard games that provide quick and pleasant gameplay with varied RTPs. These scratchcards from well-known suppliers, such as Hacksaw Gaming, G.Games, and Light and Wonder, provide a variety of themes and payoff potentials. The following summarises some of Viking Bingo’s most popular scratchcard games.
| Game Name |
Provider |
RTP |
| Diamond Rush |
Hacksaw Gaming |
59.00% |
| Kitty Puzzle |
G.Games |
60% |
| King Treasure |
Hacksaw Gaming |
53.11% |
| Gold Coins |
Hacksaw Gaming |
61% |
| Stargate Scratch |
Light and Wonder |
87% |
| Cut The Grass |
Hacksaw Gaming |
75% |
Bingo
Viking Bingo offers a wide selection of bingo games with varying player counts and prize pools. Players can try titles like Country Road, Animingo, Trick or Treat, Summer Nights, Diamond Dazzle, Zoom Room, Super Heavy Weight, Bingo Blast, Heavy Weight, and 80 Ball and 90 Ball Bingo. With options to suit casual players and those aiming for bigger prizes, Viking Bingo provides something for every bingo fan.
| Bingo Type |
Availability |
| 90-ball Bingo |
✔️ |
| 80-ball Bingo |
✔️ |
| 75-ball Bingo |
✔️ |
| 30-ball Bingo |
✔️ |
Viking Bingo does not disclose broad RTP information for its games on the website. This may disadvantage players who prefer to assess the possible returns before committing to a game. RTP normally indicates how much money a player can expect to win back over time, and most online casinos make this information available for transparency. However, players must rely on a broad industry understanding of the games and providers at Viking Bingo.
| Game Title |
RTP |
Industry Standard RTP |
| Fluffy Favourites |
95.39% |
96% |
| Past the Post Jackpot |
93.2% |
96% |
| Kitty Puzzle |
60% |
96% |
| 20p Roulette |
97.3% |
99.5% |
| Double Double Bonus Poker |
98.98% |
99.5% |
Viking Bingo has many games, including slots and table games, jackpots, scratchcards, and bingo. All are powered by industry leaders such as NetEnt, Microgaming, Eyecon, and Yggdrasil, fitting various gaming preferences. The online casino is distinguished for its gaming variety and quality, particularly in slots and table games, where many titles have competitive RTPs. However, the lack of publicly available RTP data may be an issue for players who desire greater transparency. After registration, the casino offers a demo option to explore games, which is a benefit. Customer service and payment options are typically good, although they might be improved with extended live chat hours and lower withdrawal fees. Viking Bingo gets a 4 out of 5.
Viking Bingo Mobile Casino
Viking Bingo may be accessed via web browsers on tablets and smartphones. Because the site is mobile-friendly, players can play effortlessly without downloading apps. The website adapts automatically to various screen sizes if you’re using an iOS or Android device, guaranteeing that essential functions like navigation and game loading always work flawlessly. Even while the smartphone version offers a huge selection of games, not all might be mobile-friendly, which could restrict how you play in some ways.
The mobile browser version of Viking Bingo includes most of the features found on the desktop website, including bonuses, withdrawals, and deposits. Still, there isn’t a specific app for iOS or Android. While on the road, players can play games, get promotions, and easily access their accounts.
My interaction with Viking Bingo’s mobile version indicates that it runs quickly on mobile devices and provides an effortless gaming session with few lags. Accessing the games, promotions, and account settings is as convenient as the desktop version, and the navigation is user-friendly. However, the occasional restriction on game availability and the absence of a specialised app may be fixed. With considerable potential for improvement in game optimisation for mobile play, Viking Bingo’s mobile offering is rated a 4 out of 5 for overall convenience and user-friendliness.
Viking Bingo Deposit Methods
Viking Bingo offers a variety of secure deposit options to accommodate different player preferences. Combining conventional and contemporary payment methods makes it clear for players to deposit money and begin playing, making Viking Bingo unique. Viking Bingo’s payment options guarantee convenient transactions with fast processing times and little to no fees. Players can use more specialised payment methods like Paysafecard and Pay by Mobile or generally used ones like Visa, MasterCard, and PayPal.
Pay by Mobile is a terrific alternative for players who wish to start small, as it permits deposits as low as £5. At Viking Bingo, the minimum deposit is normally £10. However, mobile deposits come with a £2.50 fee. Most other ways have no fees, and deposits are paid immediately, so players may start playing immediately.
Deposit Methods:
| Payment Method |
Minimum Deposit |
Fees |
Processing Time |
| Visa Debit |
£10 |
None |
Instant |
| MasterCard Debit |
£10 |
None |
Instant |
| Maestro |
£10 |
None |
Instant |
| Paysafecard |
£10 |
None |
Instant |
| Pay By Mobile |
£5 |
£2.50 (for £5, £10, £20 deposits) |
Instant |
| PayPal |
£10 |
None |
Instant |
| Neteller |
£10 |
None |
Instant |
| Skrill |
£10 |
None |
Instant |
How to Deposit Funds
Depositing at Viking Bingo is quick:
- Open your Viking Bingo account and login.
- Proceed to the “Cashier” area and select “Deposit.”
- From the selection, select the payment option that you like.
- Check that the amount you want to deposit satisfies the minimum the selected method requires.
- Fill out the necessary information and validate the purchase. Your account will be immediately credited with your money.
My interaction with Viking Bingo’s deposit options shows that the site guarantees fast transactions with no fees for most of them. Although the cost may be lowered, Pay by Mobile’s flexibility for lesser deposits is very practical. I had no problems with the process, and deposits using Skrill and PayPal were credited immediately. The deposit options offered by Viking Bingo receive an overall rating of 4 out of 5.
Viking Bingo Withdrawal Methods
Viking Bingo allows players to cash out their wins by providing various withdrawal options. There are, however, particular procedures and restrictions in place, just like at many other online casinos. You can handle withdrawals more easily if you are aware of these.
Players must fulfil the minimum withdrawal sum of £10 for all withdrawal methods to use Viking Bingo’s withdrawal process. Regardless of the payment method, a normal £2.50 fee is levied for each withdrawal. Furthermore, withdrawal processing takes 1–5 business days, so depending on the method of payment you select, you might not get your money right away.
KYC Process
Players should finish the KYC (Know Your Customer) verification process before withdrawing. In addition to ensuring that the casino complies with legislation and guards against fraud and underage gambling, this is a typical procedure in the online gambling sector. Usually, the KYC procedure calls for you to provide documentation like:
- A government-issued ID (passport or driver’s licence).
- Proof of address (such as a utility bill or bank statement).
- In some cases, proof of funds might be requested to verify the source of the money used for deposits.
The Viking Bingo staff will examine the documents after they are submitted. You cannot withdraw money until this procedure is finished, which could take one to three business days. My interaction indicated that the KYC process went effortlessly, but submitting documents early could accelerate the initial withdrawal.
Withdrawal Methods:
| Payment Method |
Minimum Withdrawal |
Fee |
Withdrawal Time |
Withdrawal Limits |
| PayPal |
£10 |
£2.50 |
1-5 business days |
No limit |
| Maestro |
£10 |
£2.50 |
1-5 business days |
No limit |
| MasterCard |
£10 |
£2.50 |
1-5 business days |
No limit |
| Visa |
£10 |
£2.50 |
1-5 business days |
No limit |
How to Withdraw Money from Viking Bingo
The process of taking your winnings out of Viking Bingo is effortless. To get started, sign in to your account and go to the Cashier area, often located on the main dashboard. Next, click Withdraw and choose your favourite withdrawal option, like MasterCard, Visa, or PayPal. Before entering, check that the amount you want to withdraw is within the £10 minimum withdrawal limit. Verify your request, and if this is your first withdrawal, make sure you’ve submitted the required ID and proof of address to complete the KYC verification procedure. Depending on your chosen method, processing your withdrawal will take 1–5 business days after everything is in order.
Troubleshooting Tips
Here are some troubleshooting things to try if your withdrawal takes longer than anticipated:
- Verify your KYC Status: Check you’ve finished the verification process and sent in all the necessary paperwork.
- Verify the Withdrawal Information: Verify again that your withdrawal information, including your bank or PayPal account credentials, is correct.
- Speak with Support: If you’ve been waiting longer than the specified processing time, contact Viking Bingo’s customer service department for help. They can explain any possible problems you might be having with your withdrawal.
With fair fees and typical processing times, Viking Bingo provides a good range of withdrawal options. According to my conversation, there were no significant problems with paying the monies, and the payout timing was as anticipated. The KYC procedure was quick and necessary for security; I advise finishing it immediately to prevent delays. The best alternative for quicker withdrawals was PayPal since it was the fastest way to get money. Viking Bingo’s withdrawal procedure receives a score of 4 out of 5.
Customer Support at Viking Bingo
Customer service at Viking Bingo can be reached via live chat, email, and a contact form, among other methods. There is also an FAQ section to answer frequently asked questions; support is available during certain hours. To give a more realistic perspective, I personally tested these techniques to determine their effectiveness.
I contacted the support staff with an inquiry about bonus terms. I discovered that unregistered users cannot access live chat, and the restricted hours may be inconvenient. The live chat option is available Monday through Friday from 9am to 4pm. It took me around five minutes to connect during the open hours. The support agent was polite and addressed my questions clearly, but it was frustrating that live chat wasn’t unavailable outside those hours.
Additionally, I attempted to email assistance at [email protected]. Responding took two business days, which is a slower process, particularly for pressing questions. Although it wasn’t as quick as live chat, the response was thorough and expert. With a response time of roughly two days, the contact form functions similarly to email.
Viking Bingo doesn’t provide other ways to receive help, like phone support or chat apps, which slows down the speed at which users can get assistance. A more adaptable strategy with more choices could improve the assistance process.
Contact Methods:
| Contact Method |
Availability |
Response Time |
| Email |
[email protected] |
Two business days |
| FAQ Section |
Available on the website |
Instant |
| Web Form |
Available 24/7 |
Two business days |
| Live Chat |
Monday – Friday, 9am – 4pm |
5 minutes (tested) |
The customer service representatives at Viking Bingo were courteous and well-informed, especially via live chat. The restricted hours and absence of other assistance alternatives, such as phone or round-the-clock availability, are significant drawbacks. The live chat feature is good for people needing assistance immediately, but the casino would benefit by offering more customisable choices. Because of the limited availability, I would give Viking Bingo’s customer service a 3 out of 5.
