Vegas Moose Casino

UK Gambling Commission (UKGC) licence number 39397, awarded to its parent company, Small Screen Casinos Limited, licences the Vegas Moose brand as well. The regulatory information is displayed on the website’s homepage, a testament to transparency.

Vegas Moose is targeted towards UK players and denies entry to anyone under 18. ID verification is in place, and the website specifies its intent to protect against underage gambling. The website also features simple-to-click links to known gambling help agencies such as GamCare, BeGambleAware, and GAMSTOP. In addition to this, a special menu section, designated ‘Responsible Gambling,’ is prominently featured on the website, alongside Legal and Support options, further demonstrating the casino’s commitment to customer care.

Control tools are neatly organised. Players can set deposit or loss limits, set session reminders, choose temporary cooling-off periods, or apply long-term self-exclusion. Parents are also advised on protecting children, including recommendations for online filtering software such as NetNanny and SafeKids.

Usability Facts for Player Safety

Vegas Moose Casino offers Visa, Mastercard, PayPal, Neteller, Skrill, Apple Pay, PayByMobile, and Paysafecard. These options cover most player choices all over the UK, from regular customers to security-conscious depositors.

I was welcomed with the payment methods available, but not an outright view of the limits, fees, or processing times. These appeared only once a deposit amount had been entered. When I first tried to deposit £1, a pop-up said that the minimum is £20. However, a £10 transaction succeeded. To determine the true minimum, I deposited £3 successfully via Visa, whereupon it was confirmed that £3 is the true minimum, which contradicts what the site says. This misdirection is misleading and should be fixed. I also attempted PayPal (£20) and Apple Pay (£10); each time, the funds were sent immediately without any additional security protocols. Apple Pay was the quickest and most convenient of the three methods I tested.

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Deposit Methods at Vegas Moose in Detail

Login and access to the deposit page are easy – players just need to click on the wallet icon at the top right. However, one of the usability issues is disconcerting: when the deposit menu appears, the entire page shifts left, upsetting the visual balance.

While the bonuses at Vegas Moose Casino may seem reasonable at first glance, when you dig deeper, these do not provide much value. This site constantly advertises promotions, including a no deposit bonus, 100 free spins, and continuing promotions for existing members. However, how they structure their offers – especially the welcome bonus – can feel lacklustre for cautious players.

Welcome Bonus

New players can unlock 50 free spins by making a £20 deposit. The bonus spins are awarded on the game Big Bass Vegas Double Down Deluxe, each valued at £0.10. While there’s no wagering on the winnings, players must first play through the initial £20 deposit twice. Given the £5.00 value of the bonus spins, this requirement may seem disproportionate to cautious players.

No Deposit Bonus

Vegas Moose uses a no deposit bonus by offering free-entry slot tournaments, in which you get 100 free spins available daily (in which you receive 50 in each of two rounds). To get started, players have to log in and select the “Daily Free Game” to begin playing. Players are not required to use a card or deposit. The 100 spins can only be used in the tournament context and do not offer the flexibility of cash bets. However, winnings are paid in cash, there is no wagering, and the industry standard 100 cap for non-depositors.

At first glance, Vegas Moose Casino looks generous – especially with all of their big no deposit bonus banners with 100 free spins. However, after I went through the process, it became apparent that the offers were not as strong as originally believed. What the casino pitched as 100 free spins without entering credit card details or ID were only two free entries into a daily slot tournament, not a regular bonus spin. These daily tournaments are also open to all registered users and are not meant to function as standard welcome offers.

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Bonuses for Existing Players

The Promotions page features recurring “Spin Boost” offers. These involve depositing £25 via card or bank transfer to receive a small number of spins, often 7 or 13. While it’s positive that they apply to different games, the low spin volume versus the high deposit requirement means these offers may not appeal to value-focused users. No promo code is required to claim any listed promotions.

Vegas Moose Casino features an enormous game library of over 3,200 titles, spanning slots (over 3,000 titles), table games, live dealer tables, Slingo, instant win games, and bingo. Slingo and instant win players will also find the above-average provision here to their liking, while the bingo section, with just 10 rooms, is more limited.

As for providers, the brand works with 25+ studios, including top-tier names such as NetEnt, Red Tiger, Pragmatic Play, and Big Time Gaming. There’s no site-wide RTP information to be found, and the search bar only allows for game titles, not providers, so navigation is made a bit more difficult for skilled players.

Filtering options are also lacking. Aside from the Slots category, there is no game filtering by mechanic or developer. Some categories – like poker and blackjack – are cumbersome to utilise, with slow interfaces and weak clarity of layout in the live casino lobby. Most games can be played in demo mode after registering, which is standard for licensed UK casinos.

Available Games

Slots

Vegas Moose Casino has a solid selection and offers over 3,000 slot games, which is the most significant category in its portfolio. It has a variety of classic reels, Megaways slots, themed video slots, and progressive jackpots provided by top-tier developers such as Pragmatic Play, Games Global, and Tom Horn Gaming. Demo mode is available after registration, and most titles open without any issues, except for a few that display a regulatory disclaimer about being overseen by the UKGC.

I tried a mix of branded and well-known slots. Big Bass Bonanza caught my attention first; I liked the bonus round’s cash collect feature, though I wish it were available during the base game too. I spent £0.35 and saw moderate wins over several rounds. Then I moved on to Lucky Leprechaun. It’s an Irish theme, and three progressive jackpots stood out, but I didn’t get close to triggering any jackpots during my £0.95 session.

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Live Casino + Table Games

Vegas Moose Casino merges its live and digital table offerings under one interface but lacks a dedicated table games section. Instead, players must filter through roulette, blackjack, baccarat, and video poker tabs to access these categories. Despite this, the range is decent, especially for blackjack fans, with more than 60 live tables available.

Most live content comes from Evolution Gaming, a leader in live dealer technology, ensuring stable delivery and a variety of bet limits. Demo mode is not available for live games, as expected, but most digital tables (e.g., video poker, RNG blackjack) are playable after login.

I tested Bet Behind Blackjack but ran into an odd issue – each time I placed a bet, the chips were returned when the next round began. It seemed like I couldn’t get a seat, or the table wasn’t accepting side bets properly. Shifting over to European Roulette Low Stake, I liked the clean layout and low £0.10 minimum stake. A few spins gave me a £0.60 return. I also tried Snakes and Ladders Live, a game show-style table with playful visuals and bonus mechanics. I lost £0.40 in five rounds, but the interaction was attractive thanks to its theme and variety.

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Slingo

Vegas Moose Casino offers a notably strong Slingo selection, featuring over 60 titles from Gaming Realms, the leading developer in this hybrid genre. Players will find not just classics like Slingo Rainbow Riches but also unique variants like Slingo Cascade, which adds additional spin mechanics. The presence of both popular and lesser-known games makes this category well-suited to players who prefer bingo-style mechanics mixed with slot features.

I started with Slingo Cascade, a variant that lets you spin again when you form a match – a feature I appreciated. However, I didn’t like that winning lines disappeared from the board, which felt counterintuitive. I spent £0.20 and didn’t generate a win, but the game’s mechanics were attractive.

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Bingo

Vegas Moose Casino offers a bingo section with 10 rotating rooms, spanning 30, 50, and 90-ball formats. There are cheaper options like May Penny Power Hour (from £0.01), mid-range price points like Heavy Weight (£0.25, £1,750 jackpot), and higher-stakes rooms like Super Heavy Weight (£0.25, £3,000 jackpot). Notable titles include Zoom Room, designed for faster playing bingo, and Animingo, a themed 50-ball room with some bonus mechanics.

Pragmatic Play powers all games, and most rooms have a pre-buy option for tickets, allowing players to buy tickets in advance. The cheap ticket prices and simpler layout of this bingo section make it very approachable for casual and low-rollers.

I joined the Zoom Room bingo session, spending £0.50 on a single ticket. I appreciated the option to buy in bulk – up to 300 tickets – and found the interface user-friendly, especially the tracker that highlights tickets nearing a win. Although I didn’t win this time, the pace and affordability of the session made for a positive impact.

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Vegas Moose Casino accommodates a fair number of withdrawal options, including Visa, Mastercard, PayPal, Neteller, Skrill, and Apple Pay. User-friendly withdrawal processing is accessible from the same place as the deposit area. Simply click on your account balance, choose “Withdraw,” and provide the eligible amount. The website automatically shows your eligible payment method and current balance.

There are a few disadvantages to note. The minimum withdrawable amount is £20 on all accepted mediums, as opposed to the £3 minimum that card users must put in. This difference can be a nuisance to infrequent users with smaller bankrolls. In addition, every withdrawal carries a £1 flat fee, with withdrawals to PayPal carrying an extra 3% fee, making this one of the least cost-effective options.

Withdrawal Methods at Vegas Moose in Detail

KYC

Verification is necessary before their first withdrawal. While the site automates user verification when registering, I had to upload additional documents. The process is stated clearly in their FAQs. I submitted my documents to the email address they provided ([email protected]) on a Friday at 12:03, and by 15:11, I had approval on the same day – just over three hours. However, although I understand that a secure upload portal may not be technically available, I think it is bothersome to email sensitive identification files to a generic email address.

I found the withdrawal option fast, and I liked the layout. Still, I didn’t like the £20 anticash-out threshold after I’d only deposited £3. The flat £1 fee on all withdrawals discourages many players from making smaller cash-outs. Although the withdrawal was quick and fast, getting a confirmation text from “Phone Casino” seemed unprofessional and could confuse a player who had only registered at Vegas Moose. KYC verification could have been quicker, too, although emailing our documents instead of uploading them via a secure portal isn’t ideal.

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Support coverage at Vegas Moose Casino is limited; it lacks some essential tools players expect as standard. Most notably, there is no live chat option – an apparent weakness compared to competitors offering instant messaging support 24/7.

Customers can contact them by email ([email protected]) or phone (02088 155093). Monday to Friday support is offered between 09:00 and 22:00, with weekend support from 12:00 until 20:00, except on bank holidays.

I tested the email support by sending in a question at 23:30 to query live chat availability. I received an automatic acknowledgement of receipt within a minute and a full reply the next morning at 10:32 – some 11 hours later. The reply was polite and addressed the question, though it did not give more than the bare minimum of information.

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The FAQ section contains about 50 questions across 11 topics. While the responses are helpful and informative, the page’s design is poor. A large graphic occupies the top of the screen, pushing the actual content far down the page and requiring unnecessary scrolling. This design choice reduces the effectiveness of what could otherwise be an invaluable self-help resource.

Availability and Response Times

I was let down by Vegas Moose’s lack of live chat support. I had to resort to email to get answers, and while the response I received was understandable and courteous, it took nearly half a day to arrive. This delay can frustrate users who have urgent account or payment issues. The FAQ has fair coverage, but the layout makes it difficult to use with convenience.

Jordan Conroy Editor