The Phone Casino

The Phone Casino holds an active licence from the UKGC (account number 39397), which allows the brand to legally operate in Great Britain and puts it under regular review.

Verification is strict, and that’s not a bad thing. The site asks for proper ID like a passport or driver’s licence before it unlocks deposits or real play. This also weeds out minors, in case they gain access to the website.

You’ll find safer play tools like deposit limits, time-out periods, and full self-exclusion. There’s a self-check quiz and a page that goes over how to spot harmful habits before they build up. The advice feels honest and useful, but the layout could use more thought. Topics are easy to miss if you don’t scroll carefully, and there’s no menu to help you move through the page quickly.

There are also direct links to support services which help players who need more than just in-site limits. What’s missing, though, is two-factor login.

Security Aspects at Phone Casino

Is The Phone Casino legit? Our consensus is, yes, it can be trusted in terms of licensing and legal operation. Its “Safer Play” tools are presented on the site, but better structure would make them easier to use.

The Phone Casino accepts eight deposit methods. For card payments, the minimum is just £3 – one of the lowest on the market. This makes the site more accessible for newcomers or those who prefer smaller bets.

But this lower limit does not apply to every method. eWallets require £20, and that’s a big jump.

During testing, we saw something that could easily mislead players. A £1 test deposit returned an error that claimed the minimum was £20. Then we tried £10, and it went through. We checked the FAQ, which confirms the minimum card deposit is in fact £3 – meaning the site pushes incorrect prompts to steer users toward higher deposits. That isn’t just confusing. It’s misleading.

I deposited £10 using Visa. The funds arrived right away, and the transaction passed through Visa Secure ID. But the site told me £20 was the minimum. That wasn’t true. I had to test it myself to find out. Most players wouldn’t bother – they’d probably just deposit more. That’s a red flag.

Jordan Conroy Editor

The Phone Casino Deposit Methods

The Phone Casino advertises a handful of offers, but most of them look more appealing than they actually are. While the website highlights spins and tournament entries, none of it adds up to something that genuinely rewards a player. There’s no real no deposit bonus here either, despite how it might first appear.

Welcome Promo

New players are told they’ll get 100 free spins with no deposit. What actually happens is you receive two entries into a free-to-play slot tournament, with 50 spins per entry. These aren’t spins for real slots. They’re tournament spins shared by everyone with an account, and you’re playing for leaderboard rewards, not fixed prizes. There’s no control over which game you use them on or when, and you’re not guaranteed anything.

I tested this and was immediately disappointed. I expected real spins on actual games but just got entries to a daily contest. It’s misleading. Worse still, the site advertises this as a no deposit bonus, but it doesn’t work like one.

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Ongoing Promotions

Beyond the welcome promos, The Phone Casino offers a recurring “Spin Boost” deal: deposit £25 and get either 7 or 13 spins. These show up for various games and do not come with wagering requirements. It would be better if the rewards weren’t so underwhelming too.

After registering, I was presented an offer: deposit-based spins with no wagering on wins or promo code. The deal breaks down like this: deposit £20 for 50 spins, £40 for 100, or £60 for 150. But here’s the catch: you must wager the deposit twice before you even receive the spins. Not the best value for your money.

Jordan Conroy Editor

There’s also a refer-a-friend offer: invite your mates and get some cash and spins in return. The bonus increases after every third referral. Still, the actual value you get from this scheme depends on how many people you know who are willing to sign up and deposit.

The Phone Casino tries to market its daily spins as a welcome bonus, but it doesn’t hold up under scrutiny. The follow-up deals are weak and don’t compensate for the lack of a proper intro reward.

The Phone Casino lists over 3,200 titles and works with more than 25 game developers. Big names like NetEnt, Pragmatic Play, and Red Tiger are here, so we expected a strong library. But some popular titles are still missing here.

Layout-wise, it could definitely be better. You can’t search by developer, only by game name and sorting tools are limited to the Slots tab. There are several category tags like “Classic,” “Drops,” and “Megaways,” though it would help to see those broken into proper pages.

Layout of the live casino section isn’t great, making it hard to see what’s available. I found it easier to go into one of the “X Lobby” (e.g. Blackjack Lobby) options and browse from there.

Jordan Conroy Editor

The Phone Casino Game Availability

We also noticed some issues with performance.

When opening some games I got this message ‘This game is served from Malta and regulated by the UK Gambling Commission and is not regulated or monitored by the Alderney Gambling Commission (AGCC). The AGCC are not obligated to act upon any complaints accordingly.’ Doesn’t seem to affect your ability to play.

Game performance isn’t great to be fair, the loading times are long and I found some lag while paying. Also found that live dealer streams were low quality until I manually adjusted the video settings.

Jordan Conroy Editor

Time to see what the Phone Casino has on offer in more detail.

Slots

Slot selection is great, you have a lot of options to choose from. Games come in a variety of different themes and feature a multitude of gameplay options.

Slot Games at The Phone Casino

I played The Dog House first. Loved the cartoony theme and I liked the sticky wilds feature in the free spins game. Ted was similar, liked the movie theme and the variety of bonus features.

Jordan Conroy Editor

Table Games

Sadly, the site doesn’t have a dedicated table games section; only Roulette, Baccarat, Blackjack, and Video Poker are available. Decent range of variants all things considered.

Table Games at The Phone Casino

Blackjack Face Up looked like an interesting take on a classic. I like the unique gameplay rules, but the design looks terrible. One Blackjack was among the featured table games. It’s good that lots of players can play at once but it makes each round take far too long.

Jordan Conroy Editor

Live Games

Decent range of games but primarily different live blackjack tables.

Live Games at The Phone Casino

There’s around 60–70 different blackjack games and only a dozen or so roulette, game shows, and baccarat titles.

Slingo Games

Slingo Games at The Phone Casino

Slingo Journey to Asgard was okay. The variety of bonus games was good but requiring 5 slingos to unlock a prize is far too much. Spaceman isn’t a Slingo but rather a crash game. The £1 minimum bet is high for a game like this, but the design is one of the best I’ve seen.

Jordan Conroy Editor

Instant Games

Good variety of scratch cards and “Skill Games” like crash games and solitaire. We don’t like that they’re labelled skill games when the casino still has a house edge however.

Instant Games at The Phone Casino

Decided to give Scratch it Rich a go. Design looks awful and the gameplay wasn’t very entertaining. Muertitos had an interesting theme and looked fun to me. I liked the design and that you can choose to change or keep the same numbers between rounds.

Jordan Conroy Editor

Bingo

Bingo here is okay. We expected it to be better given how hard the site leans towards mobile but it has the basics included.

There are 10 rooms that change after each round. Good selection of bingo games (30, 75, 90 ball, etc.) at cheap prices. We liked how all the info was shown under the game thumbnails. Traffic is okay, some rooms are clearly being favoured more than others.

Blossom Blast was among the cheapest 90-ball bingo rooms. I like that the initial numbers are picked automatically as it speeds up the game and the software makes it easy to see which tickets are most likely to win.

Jordan Conroy Editor

The thing is, the variety here isn’t even bad, but the shallow layout really hurts the player’s convenience, on both mobile and desktop.

The Phone Casino allows cashouts through six methods. While this is enough for most players, it’s hard to ignore how unfriendly the terms feel if you’re not cashing out large amounts. The minimum withdrawal is £20, even though deposits start from as low as £3. For anyone playing casually, that gap is frustrating.

The Phone Casino Withdrawal Methods

I tested the process with a Visa card. The money left my account in less than a minute, which was a nice surprise. That said, the limit took me off guard and I didn’t have enough funds in my account, so I had to top up again just to withdraw. Not the best look. I’m not a fan of their flat fee at all either, it really hurts casual players the most.

Jordan Conroy Editor

KYC

Before you request a withdrawal, you’ll need to complete account verification. The casino tries to do this automatically, but if anything doesn’t match, you’ll be asked to send documents.

Check the Verification section on the FAQ page if any confusion arises. You can submit documentation via email to: [email protected]. There’s no proper security portal here which is disappointing. If you submitted everything correctly, you will be verified in less than 12 hours.

This was my case, verification passed by fast. I wasn’t able to withdraw until I submitted documentation at all, so the casino really takes this thing seriously.

Jordan Conroy Editor

There’s no chat at the Phone Casino, all you get is email, phone and FAQ. Support isn’t available 24/7 either, between Monday and Friday it operates from 09:00 to 22:00. Sat & Sun have adjusted hours: from 12:00 to 20:00. No chat is beyond disappointing as this is the preferred method of communication for most.

We didn’t test the phone option (02088 155093), but it is available. Email is a decent alternative to chat. It obviously won’t replace the immediate support but it’s serviceable. You can access it via [email protected].

Support Options at The Phone Casino

I asked if the site has a live chat team, how often withdrawals are processed, and if there’s a mobile app.

I didn’t receive an automatic response like I did at Vegas Moose, which could be because I emailed within operating hours (at 2pm). I received a response surprisingly fast an hour later. Responses are polite and somewhat helpful, no issues here.

That said, in my initial email I asked three questions but only got a response to one of them – had to follow up to get them answered. The team doesn’t really go above and beyond.

Jordan Conroy Editor

The FAQ page is strangely designed, the big image in the middle of the screen looks terrible and takes up most of the page, forcing you to scroll down to the actual questions.

FAQs are split over 11 sections, you get around 50 questions which is okay. The answers are also okay, they address the question and give good detail.

You’ll find answers to the majority of the most pressing concerns people have, this is a decent alternative to speaking to support in our opinion.

Lack of live chat is a major letdown. Replies are polite, but support doesn’t go beyond the basics. The Phone Casino reviews also indicate that players had issues reaching out to the support team.