The Vic Online Casino

The Vic operates under two full licences: one from the UK Gambling Commission and another from Gibraltar.

The responsible gambling tools are easy to access and include everything from deposit limits to full self-exclusion. There’s a system running in the background that flags sharp changes in behaviour and temporarily removes access to bonuses when needed. You’ll find links to proper support organisations too, like GamCare, Gambling Therapy, and BeGambleAware as well.

What’s missing is two-factor authentication. Other security basics are in place though, including data encryption and resources for preventing underage access.

Security and Licensing at Vic Casino

We were surprised to find that The Vic only allows four deposit methods in total. It’s rare to see such a short list on a UK casino site.

Minimum deposits start at £10 across the board, which is fair, although a £5 option would be appreciated, especially for PayPal users.

Another frustration is how the payment section opens at the page’s side rather than the centre. It makes the layout feel unfinished and could easily be fixed.

Deposits at Vic Casino

I deposited £20 using a Visa card, and it reached my balance in seconds. There was no need to upload documents beforehand, and the transaction was reflected on the app right away.

Jordan Conroy Editor

The Vic Casino bonuses are pretty flat. There’s not much to work with here, not many weekly deals, and at the moment, no deposit bonus is not provided. If you’re only here for regular deals or something light to begin with, you’re not going to find much.

Welcome Promotion

The welcome offer at The Vic online casino targets new sign-ups with a simple three-part reward that stretches across your first few deposits, no bonus codes needed.

The first deposit deal gives you a 100% match up to £100, plus 20 spins on Lucky Lady’s Charm Deluxe. To claim it, deposit £20, and be aware that the bonus funds come with 50x wagering, this is on a higher side. You’ll need to pick the promo yourself in the cashier screen. If you skip that step, you won’t be able to claim it later.

The second deposit rewards you with a 50% match up to £50 and 30 spins. For your third, you get 25% up to £50 and 50 extra spins. All spins carry 35x wagering, which is average for the UK market, though we’d prefer to see it lower.

Other Promos

Outside of the welcome bundle, The Vic has a couple of smaller offers that repeat throughout the week. They’re easy to join, but the value they give is fairly light. Still, if you’re playing here already, it might be worth claiming them anyway. Promo code isn’t required for any.

• Daily Victoria Spins: Once per day, you can spin a small prize wheel that gives out free spins or up to £6 in bonus funds. It doesn’t cost anything to partake, but the rewards are small, and nothing really changes day to day.
• Royal Spins: This one runs daily as well and gives out 5 spins if you deposit and stake £10 on any machine. The spins come with a 10x wagering rule.

The Vic doesn’t leave out loyalty altogether, though the system won’t appeal to everyone. You earn coins from playing and then trade those in for real money. The rate is fixed: 1,000 coins gives you £1. The amount of coins you receive depends on the game type, but we found the overall pace of earning relatively slow.

The biggest issue is the 10x wagering requirement placed on the money you redeem. It feels unnecessary, and many players will likely ignore the whole thing unless they’re betting often. A more flexible system here would’ve made a real difference.

The Vic Casino online opens its doors to over 1,800 games, pulled from more than a dozen developers. You’ll spot familiar names like Evolution, Pragmatic Play, NetEnt and Inspired in the list. That said, the library leaves less room for niche types like arcade games or classic 3-reel fruit machines, which feel underrepresented.

The presence of several Grosvenor-exclusive titles adds a distinct touch and immersion that fans of their physical properties might appreciate.

We like that the betting limits are displayed on the game icon, you can see if it fits your bankroll before you start playing. Jackpot games also have their prizes displayed from the lobby.

The info button opens a small window with practical details like paylines, RTP, features, provider name, and minimum stakes. Still, this is not consistent: a few games we checked didn’t have a description at all, which makes the whole site feel a bit unfinished. The RTP figures follow industry norms (94–97%), but there are no tools to browse by return rate, which would be helpful for some. You also can’t apply filters by provider, volatility, or bonus mechanics.

There are plenty of sub-categories that we like. Some do get confusing, though, for example, scratchcards appear under the Slots section. The Tables category also lists a lot of live games, they are pretty much highlighted there. We also didn’t like that the subsections disappeared as you scroll down; to change the page, you need to scroll all up to the top again.

And what confused us the most was the “Video Poker” category; all the single-player table games are versions of casino poker, and there is one live game called “Video Poker Live”, the name doesn’t really fit the contents.

The search function adds another layer of friction. It only allows you to find games by title, not by developer. You’ll also need to sign up and log in before you can test any game, since there’s no practice mode available.

Game Types at Vic Casino

Next, we will showcase the most popular games at Vic Casino for each of their categories.

Slots

The slots selection is pretty good at The Vic. Slots category is one of the easiest to browse on the site, as they have good subcategories that make navigation a breeze: Megaways, classic slots and Drops & Wins.

Slot Options at Vic Casino

I tested Medusa Queen of Stone, the design is great, and I like the expanding wild feature a lot. Haunted Hallows is another one of the hit games; the design is basic, and the gameplay is also boring.

Jordan Conroy Editor

Table Games

Table Games aren’t that prominent on this site; you mostly get blackjack and roulette, with just a few poker and baccarat titles on the side.

Table Games at Vic Casino

Tried Blackjack First Person, the game graphics were great all around and the gameplay flow was great.

Jordan Conroy Editor

Live Casino

Contrary to table games, the Live Games lobby is the strongest part of the Vic by far. It has a great selection of table games and game shows. What’s truly unique is that they offer exclusive games played in real Grosvenor casinos, as well as alternative language tables such as Arabic Roulette. Table Games.

Live Games at Vic Casino

Decided on the Roulette Live From Nottingham, really like that the game is played in the actual casino venue. I didn’t like that the downtime between rounds was so long. Crazy Time is one of the most popular game shows by far. The multiplier reel at the start of the round is fun. I also like that there are four potential bonus games.

Jordan Conroy Editor

Scratchcards

Scratchers are pretty limited at The Vic, compared to other sites, especially. Still, there’s a decent selection to play around with either way.

Slingo Games at Vic Casino

Love Lines is quite an interesting scratchcard game. I like that you can adjust your own bet size, but you can’t scratch the squares yourself; I would’ve preferred that. Slingo Carnival isn’t a scratcher, but it’s still listed under this section. The theme of the game is fun, and I liked the variety of bonus games, but in my opinion, 5 Slingos to get a prize is too much.

Jordan Conroy Editor

The Vic only lets you withdraw using four methods. That’s a low count for any online casino and frankly not something we’re pleased about. Minimum withdrawals sit at £10 across all four. No fee is charged, which helps a little.

Withdrawals at Vic Casino

You can’t start a withdrawal directly from the same place you made a deposit, which is odd. I had to return to my account page and then go through three steps before landing on the withdrawal screen.

I had to top up my account first because my balance fell short of the minimum. After that, I withdrew £30 from my Visa card. The casino automatically withdraws money to your last deposit method; you can’t change this.

Jordan Conroy Editor

Withdrawal requests are processed in batches every four hours. This doesn’t change the fact that actual payout times depend heavily on the method you used. We browsed through The Vic Casino reviews, and some players had to wait several days for their funds, so delays are certainly a possibility.

Account Verification (KYC)

Verification may be done automatically when you register. That’s what The Vic says anyway. But it wasn’t the case for me.

I had to go through verification manually. The site uses Onfido, and I completed everything on my phone. There’s a QR code to scan, which takes you to a secure portal. I submitted a photo of my driving licence and a utility bill. The ID passed the first time, but my address proof failed for some reason.

At least I didn’t have to start from scratch; I just re-uploaded the file. From beginning to end, it took about 10 minutes, and the approval came in by email right after.

Jordan Conroy Editor

The Vic has three contact options: live chat, a UK phone number, and email. There’s also a help section with search and drop-down menus.

Live chat works daily from 7am to 10:30pm. The phone line runs Monday to Saturday, 10am to 6pm. A chatbot is available 24/7, but can’t answer anything beyond the basics. Email replies are slow; you’re likely to wait a few hours or more, so you will most likely want to use the chat.

Support at Vic Casino

Chat can only be reached through a specific FAQ article; only then will it appear in the right-hand corner.

I tested the chat during daytime hours. Once I accessed the chat window, I was asked for my name and email, which was strange as they should have had that info already. Then I was connected to a chatbot that provided me with options that might be related to my inquiry. I didn’t like that I had to click through several menus before I was able to actually ask my questions.

I submitted questions asking if there’s a mobile app for iOS, what the max cashout limit is, and how often cashouts are processed. I also don’t like that it asks for a short summary of your problem and immediately after asks for a detailed explanation, one or the other would do.

After that, I was immediately connected to an agent. They have read through my submission and still asked an additional security question. Once they got to it, it took 1–2 minutes per question. They were helpful but not as knowledgeable as I’d expect – e.g. they didn’t know that the site doesn’t have an iOS mobile app and tried to link me to a random app titled The Vic without having anything to do with the site. Other questions were answered correctly and in detail.

Jordan Conroy Editor

You won’t find the contact details listed clearly on the site; you’ll need to ask support for both the phone line and email address, which is frustrating. Some users expressed their confusion about the issue in The Vic Online casino reviews we’ve been checking.

The FAQ section is organised well. It has five sections with many subsections, making it easy to find the question related to your issue. The FAQ page also has a search bar, which helps further. The answers to questions are surprisingly detailed, so you might want to give it a look first before chatting.