The Grand Ivy Casino, a reputable brand operated by White Hat Gaming Limited, has been a prominent name in the online gaming sector since its launch. Founded with a commitment to delivering a premium gaming process, Grand Ivy has rapidly gained recognition for its elegant theme, user-friendly interface, and wide selection of games. Fitting particularly to UK players, the brand offers a curated library of top-tier slots, table games, and live dealer options, all provided by leading software developers.
What sets Grand Ivy apart from other UK casinos is its dedication to providing exceptional user interaction through an interesting game selection, a loyalty program and a highly secure site. The casino is designed for those who value quality, variety, and reliable customer service. Grand Ivy’s loyalty program, in particular, rewards existing customers with exclusive perks, making it an attractive choice for those who seek more than just casual gaming.
Usability of Grand Ivy Casino
Upon first visiting the Grand Ivy Casino website, users are greeted with an elegant and sophisticated design. The entrance features a grand, luxurious lobby with a red-carpeted staircase, setting a high-end tone immediately. The dark background, contrasted by gold accents, exudes a sense of exclusivity and class, likely appealing to players looking for a more upscale gaming brand. The site’s design is visually appealing and contributes to an unforgettable interaction from the outset.
The layout of the Grand Ivy Casino is well-organised, with a clear and intuitive navigation menu on the left-hand side. The menu provides easy access to key sections, such as New Games, Popular Games, Slot Games, Live Casino, and more. Each category is easily identifiable, making it simple for users to find their preferred games. The search function is prominently placed, allowing players to locate specific games or providers quickly.
The Grand Ivy Casino is fully optimised for mobile devices, guaranteeing that users can prefer an easy interaction if they are playing on a desktop, tablet, or smartphone. The mobile version retains the sophisticated design and ease of navigation on the desktop site, with all features readily accessible on smaller screens.
The variety of games is wide, with over 55 popular titles on the homepage alone. The site features a range of slots, table games, and live dealer options, all from top software providers. However, the filters for narrowing down game choices could be more detailed to improve user interaction further.
Pages and games on the Grand Ivy Casino load quickly, minimising players’ waiting time. This contributes to comfortable work with minimal disruption.
Usability Facts:
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Ease of interaction
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Intuitive menu placement and clear categorisation
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|
Mobile games availability
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Fully optimised for mobile, maintaining desktop quality
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|
Game filters
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The basic filters available could be more comprehensive
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|
Search function
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Efficient, prominently placed
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|
Loading speed
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Fast, with minimal delays
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|
UX and UI rating
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High-quality design, user-friendly interface
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Grand Ivy Casino offers an inviting and high-end casino that is likely to appeal to players who value both style and substance. The website’s design is user-friendly, with quick access to games and easy navigation. However, the game filters could be more refined to increase usability further. The site provides a satisfying user interaction, scoring 5 out of 5.
Licencing, Security, and Player Protection at Grand Ivy Casino
Grand Ivy Casino is a highly regulated brand, holding licences from the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA). The UKGC licence, under account number 52894, is particularly significant for players in Great Britain as it guarantees that the casino operates under stringent rules that prioritise fairness, transparency, and player protection.
Grand Ivy operates under a Malta Gaming Authority licence (MGA/B2C/370/2017) for players outside the UK, issued on 01/08/2018. The MGA is known for its rigorous standards, meaning the casino must adhere to strict operational guidelines, further solidifying its reputation as a reliable and trustworthy online gambling brand.
Security is a top priority at Grand Ivy Casino, with the site employing industry-standard SSL encryption technology to safeguard all sensitive data transmitted between players and the casino’s servers. This encryption guarantees that personal and financial information remains secure from unauthorised access. While not explicitly mentioned, it is typical for a reputable casino like Grand Ivy to offer two-factor authentication (2FA), providing an additional layer of protection by requiring a second verification step before account access is granted.
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SSL Encryption
|
128-bit
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|
Deposit Limits
|
Available; can be set on a daily, weekly, or monthly basis
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|
Activity Limitations
|
If you need to take a break from playing, select 1 day, 2 days, 1 week, 1 month or 6 weeks. Detailed reports in ‘My History’
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Self-Exclusion
|
Available; from 6 months to 5 years
|
|
Protection of Minors
|
Net Nanny, CYBERitter
|
|
Problem Gambling Organisations
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BeGambleAware, GamCare, Gamblers Anonymous, GamBlock.
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|
IT Security
|
High – Uses SSL encryption and supports 2FA.
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|
Firewall
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Yes
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|
Anti Money Laundering
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ID Verification
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Grand Ivy Casino is strongly committed to responsible gambling, offering a range of tools and policies to help players manage their gaming activities. These include setting daily, weekly, or monthly deposit limits, session time reminders, and options for account closure and self-exclusion. For shorter breaks, players can use time-out periods or the clock-off feature, which restricts access during specific times. The casino also implements strict age verification and recommends parental controls to protect minors.
With a solid reputation and no significant controversies, Grand Ivy’s UKGC and MGA licences and robust security measures provide a trustworthy and secure gaming brand. Based on these factors, I would rate Grand Ivy Casino’s player safety and security a 5 out of 5.
Grand Ivy Bonuses
Grand Ivy Casino offers a wide range of promotional offers for new and existing players, including a generous sign up offer of a 100% match bonus up to £300 with 25 bonus spins on Starburst, along with ongoing promotions like the Bonus Wheel, weekly cash giveaways, and a £10,000 prize giveaway held three times a year. These promotions add significant value to the gaming process.
Welcome Bonus
The Grand Ivy Casino offers a generous joining offer for new players, providing a 100% match bonus of up to £300 and 25 bonus spins on the popular game Starburst. No promo code is needed to claim this offer. Players must be over 18 to qualify, reside in Great Britain, and register a new account. After accepting the General Terms and Conditions and completing the verification process, players must log in and make a first deposit of at least £20 to have the bonus automatically credited to their account.
The bonus spins must be used within 72 hours, and any winnings from these spins will be credited as bonus funds, capped at £100. Players must meet the wagering requirement of 35 times the value of the bonus funds and the initial cash deposit to convert bonus funds into withdrawable cash. Bonus funds must be used within 30 days, or they will expire. The maximum bet allowed with bonus funds is £5, and exceeding this limit may result in the forfeiture of the bonus funds.
Additionally, Grand Ivy Casino improves the joining offer by providing new players with 500 Loyalty Points, giving them a head start in the casino’s loyalty program. Players can withdraw their cash deposits at any time, but withdrawing while the bonus is active will result in the forfeiture of the bonus and any associated winnings. The minimum withdrawal amount is £20, and all promotional and regulatory terms apply as outlined by the casino.
Bonus Wheel
At Grand Ivy Casino, players can try a daily spin on the Bonus Wheel, offering the chance to unlock various rewards, including bonuses, bonus spins, and more. This feature is available to all existing players who have completed their registration and made their first deposit, with no Grand Ivy promo codes required.
The Bonus Wheel provides an opportunity to improve the gaming process with various daily rewards. Eligible players residing in the United Kingdom can spin the wheel once daily, receiving one offer per account. Each reward is subject to specific terms, including needing an additional deposit to claim the offer.
This promotion is governed by the casino’s full terms and conditions and standard promotional terms. The Bonus Wheel adds an extra dimension to the gaming process, giving players a daily chance to win attractive rewards.
£10,000 Prize Giveaway!
The Grand Ivy Casino offers a substantial £10,000 prize giveaway, running thrice yearly. Each promotional period spans from 1 February to 30 April, 1 May to 31 July, and 1 August to 31 October. During these periods, one lucky winner can select prizes valued up to £10,000, including options like the latest Apple products, a selection of gadgets, home improvement goods, or a seven-day safari in South Africa. No bonus code is needed to participate in this promotion.
To be eligible, players must be existing members with a fully verified and approved account. A minimum deposit of £500 in any given month during the promotional period is required to start earning Points. For every £400 wagered, players earn 1 Point, and collecting 250 Points will earn a Major Ticket. These tickets are automatically entered into the prize draw, and there is no limit to the number of Major Tickets that can be earned within a promotional period. However, Points and tickets do not carry over from one promotional period to the next, and all Points are reset at the end of each period.
The prize categories available include Apple products, gadgets, home improvement goods, or a safari in South Africa, with the winner having the discretion to choose their preferred category. The total prize value is capped at £10,000, and depending on the selected category, the prize may be provided as a voucher or as physical items. The safari prize is subject to availability and certain restrictions, including travel limitations during peak seasons and current travel restrictions.
£500 Weekly Cash Giveaway
The Fabulous £500 Weekly Cash Giveaway at Grand Ivy Casino offers existing players the chance to win a share of a £500 cash prize weekly. During the promotional period, which runs from Monday at 00:01 GMT to Sunday at 23:59 GMT, players can participate by making a minimum deposit of £100 and wagering £40 to earn 1 Ivy Point. Accumulating 100 Ivy Points earns a Mini Ivy Ticket, automatically entering the player into the weekly draw. There is no limit on the number of Mini Ivy Tickets a player can earn within the promotional period, but Ivy Points and tickets reset at the end of each week. Every Monday, ten winners are randomly selected, with each winner receiving £50 deposited directly into their casino account as cash, free from wagering requirements. Players must have an open, fully verified, and approved account to be eligible.
No Deposit Bonus
Currently, Grand Ivy Casino does not have a no deposit bonus available. Visiting their promotions page frequently is a good idea to stay updated on any changes or new offers. You can also subscribe to their newsletter to get the latest promotions sent straight to your inbox. For those interested in a no deposit bonus, first deposit bonus, or reload offer, checking out Gamblizard will provide options from other casinos offering these types of promotions.
Grand Ivy Casino offers a robust selection of bonuses and promotions that suit different types of players, from those just signing up to regular users. The variety and attractive rewards make it an excellent choice for players looking to get the most out of their online gaming. However, the high wagering requirements and the absence of a no deposit bonus may deter some players. Considering these factors, I would rate Grand Ivy Casino 4 out of 5.
Loyalty Program
Grand Ivy Casino offers a structured loyalty program to reward players for continued play. The loyalty scheme is accessible to all players once they make their first deposit, at which point they are credited with 500 complimentary Loyalty Points. The program is simple, with points accumulated every time a player wagers on the site. The number of points earned varies by game type, with slot games and scratch cards offering the highest returns at 2.00 points for every £10 wagered, while games like roulette and blackjack offer lower point accumulation rates.
Players can redeem their Loyalty Points in increments of 1,000, with each 1,000 points worth £5 in bonus funds. These bonus funds are subject to a 35x wagering requirement and must be used within 30 days. A cap of 10,000 points can be redeemed daily, equating to £50 in bonus funds. The points redemption process is managed easily through the “My Account” section, allowing players to track their accumulated points and exchange them for bonuses when desired.
Based on the available information, Grand Ivy Casino’s loyalty program offers a decent return for regular players, especially those who interact with slot games and other high-earning activities. The ability to earn and redeem points easily, along with the added bonus of 500 points upon the first deposit, provides a good starting point for new members. However, the terms for redeeming bonus funds, such as the 35x wagering requirement, can be somewhat restrictive. The loyalty system is functional and offers fair rewards, but there is room for improvement in terms of flexibility. I would rate it 4 out of 5 from my interaction with the loyalty system.
Grand Ivy Games
Grand Ivy Casino features games from a wide range of top-tier providers, providing variety and quality in its game library. Some of the prominent providers include Pragmatic Play, Play’n’Go, Red Tiger, Blueprint Gaming, INSPIRED, Relax Gaming, Wazdan, Microgaming, Evolution Gaming, Iron Dog Studio, Slingo, SYNOT, Big Time Gaming, and Eyecon. These providers contribute to the various games available at Grand Ivy, offering players access to both popular and innovative titles within the online gaming industry.
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Game Type
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Number of Games
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Examples
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Slots
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2,495
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Money Stacks
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Drops & Wins
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24
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Heart of Cleopatra
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|
Scratch & Fun
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86
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20 Coins
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|
Jackpots
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45
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Rainbow Jackpots
|
|
Live Casino & Table Games
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165+
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All Aces Poker
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Slots
Grand Ivy Casino offers a selection of slot games, each featuring unique themes, gameplay mechanics, and winning potential. Below is a breakdown of popular slot games, highlighting their key features, RTP, and providers.
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Game Title
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RTP
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Provider
|
Description
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Money Stacks
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96.55%
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Pragmatic Play
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A high-volatility slot with 4096 ways to win, offering a maximum win of 5000x the bet.
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Red Zone Blitz
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93%
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Iron Dog Studio
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An American Football-themed slot with 5 reels, 3 rows, and up to 576 ways to win. Features free spins, Pick-me bonuses, and a unique Collector feature.
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Dragon’s Domain
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96.31%
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Hacksaw Gaming
|
A dragon-themed slot with semi-sticky wild multiplier symbols, free spins, and a bonus game set in a treasure-filled domain guarded by dragons.
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Fruity Lux
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96%
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SYNOT
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A bright fruit and luxury gem-themed slot with a 5-3 layout, 5 betways, and features like the Risk/Gamble (Double) game and scatter symbols.
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12 Masks of Fire
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96%
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Games Global
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A fiery slot trip with expanding paylines, free spins, and the Epic Strike™ Jackpot feature.
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Mafia Gold
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96.2%
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Play’n GO
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A 6-reel, 4-row game with a mafia theme, offering high volatility and dynamic features and winning up to 6,000 times the bet.
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Drops & Wins
Grand Ivy Casino offers a variety of Drops & Wins games, where players can try frequent prize drops and interesting gameplay features. These well-known developers provide these games with varying RTPs, guaranteeing various gaming sessions.
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Game Title
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RTP
|
Provider
|
|
Heart of Cleopatra
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95.5%
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Pragmatic Play
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|
Rise of Pyramids
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95.97%
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Pragmatic Play
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|
Big Bass Splash
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95.67%
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Reel Kingdom
|
|
The Wild Gang
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96.2%
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Pragmatic Play
|
|
Fire Stampede
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96%
|
Wild Streak Gaming
|
|
Fire Portals
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96.06%
|
Pragmatic Play
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Scratch & Fun
Grand Ivy Casino offers a selection of Scratch & Fun games, blending traditional scratch card gameplay with modern video bingo and Slingo variations. These games feature a range of RTPs and are provided by top developers, offering entertaining and potentially rewarding sessions.
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Game Title
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RTP
|
Provider
|
|
Immortal Romance Video Bingo
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95.13%
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Neko Games
|
|
20 Coins
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96.18%
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Wazdan
|
|
Slingo Capital Gains
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94.68%
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Gaming Realms
|
|
Slingo Wolf Snowstorm
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94.47%
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Gaming Realms
|
|
The Green Machine Bingo
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96.07%
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Light and Wonder
|
|
Dunk Buddy LuckyTap
|
94.82%
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Design Works Gaming
|
Jackpots
Grand Ivy Casino features a selection of jackpot games, allowing players to win with each spin. These games, provided by leading developers, come with varying RTPs and themes, fitting different player preferences.
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Game Title
|
RTP
|
Provider
|
|
Rainbow Jackpots
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96.15%
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Red Tiger
|
|
Triple 777 Jackpot
|
94%
|
S Gaming
|
|
Jackpot Hunter
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96%
|
Pragmatic Play
|
|
Eye of Horus Jackpot King
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93.2%
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Merkur
|
|
Jackpot Builders
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96.59%
|
Wazdan
|
|
9 Lions Hold the Jackpot
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96.14%
|
Wazdan
|
Live Casino & Table Games
Grand Ivy Casino offers a range of live casino and table games, providing players with an authentic gaming process. Developed by top providers, these games feature high RTPs and fit various gaming preferences.
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Game Title
|
RTP
|
Provider
|
|
Lightning Roulette
|
97.3%
|
Evolution Gaming
|
|
20p Roulette
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97.3%
|
Inspired Gaming
|
|
All Aces Poker
|
99.92%
|
Games Global
|
|
Fortune Pai Gow Poker
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97.47%
|
Light and Wonder
|
|
Side Bet City Live
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96.69%
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Evolution Gaming
|
|
XL Roulette Live
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97.3%
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Authentic Gaming
|
Grand Ivy Casino is transparent about the RTP for its games, providing players with the information they need to make informed decisions about their gameplay. RTP is a critical factor for players who want to understand the potential returns on their wagers, and Grand Ivy guarantees that this data is readily available for most games in its library.
In addition to RTP transparency, Grand Ivy Casino allows players to try out games for free in demo or practice mode. This feature is particularly beneficial for new players who want to familiarise themselves with a game before committing real money or for skilled players looking to test strategies without financial risk.
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Game Title
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RTP at Grand Ivy
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Industry Standard RTP
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|
Money Stacks (Pragmatic Play)
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95.55%
|
96.00%
|
|
Lightning Roulette (Evolution Gaming)
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97.3%
|
96.00%
|
|
All Aces Poker (Games Global)
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99.92%
|
96.00%
|
|
Rainbow Jackpots (Red Tiger)
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96.15%
|
95-96%
|
|
Mafia Gold (Play’n GO)
|
96.18%
|
96.00%
|
Grand Ivy Casino offers a rich gaming process with a wide range of games from top-tier providers. The casino is popular for its transparency in providing RTP information and the availability of demo modes, which allow players to explore games without paying real money. While some games have slightly lower RTPs than the industry standard, the overall quality, variety, and player-friendly features make Grand Ivy a strong choice for online gaming. Based on these factors, I would rate Grand Ivy Casino 5 out of 5.
Mobile Offering
Grand Ivy Casino is accessible on various devices, including desktops, smartphones, and tablets. The site is optimised to provide a comfortable interaction across all devices, allowing players to play their favourite games wherever they are. The casino’s mobile website scales appropriately for various screen sizes, guaranteeing that the interface remains user-friendly if you’re playing on a smartphone or a tablet. Most of the games available on the desktop version are also optimised for mobile play, though there may be some exceptions where certain games are not fully adapted for mobile devices.
Grand Ivy Casino offers a dedicated app for Android devices for players who prefer an app. This app can be downloaded directly from the Google Play Store, providing a convenient way to access the casino’s offerings. However, it’s important to note that Grand Ivy Casino does not currently offer an iOS app, which may be a limitation for Apple users. Despite this, iOS users can still try the full range of casino games by accessing the mobile-optimised website through their browser.
Android App Details:
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Link to App
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https://play.google.com/store/apps/details?id=com.whg.grandivy&gl=GB
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Downloads
|
5K
|
|
App Rating
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2.6
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|
App Reviews
|
46
|
|
Provider
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Whitehat Gaming
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|
Last Update
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Jul 16, 2024
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|
Compatibility
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Android 6.0 or later
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|
Language
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English
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The Grand Ivy Casino mobile optimization fits many devices, providing a user-friendly interface and a robust selection of mobile-friendly games. While the Android app offers additional convenience, the lack of an iOS app may be a drawback for Apple users. However, the mobile website performs well on all devices, providing an easy gaming process. Based on it, including the ease of navigation, loading times, and device functionality, I would rate the Grand Ivy Casino mobile offering 4 out of 5.
Grand Ivy Casino Deposit Methods
Grand Ivy Casino offers a wide range of convenient and secure deposit methods, guaranteeing that players can easily fund their accounts. The casino’s payment options are designed to fit various audiences, making it easy for players to deposit funds using their preferred method. What sets Grand Ivy apart from some competitors is the breadth of its payment methods and the absence of deposit fees, allowing players to focus on their gameplay without worrying about additional charges.
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Payment Method
|
Minimum Deposit
|
Maximum Deposit
|
Processing Time
|
Commission Fee
|
|
Visa
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£20
|
Not specified
|
Instant
|
No Fee
|
|
Mastercard
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
PayPal
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Apple Pay
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Bank Transfer
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Interac
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
MuchBetter
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Maestro
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Neteller
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Paysafecard
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Rapid Transfer
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Skrill
|
£20
|
Not specified
|
Instant
|
No Fee
|
|
Trustly
|
£20
|
Not specified
|
Instant
|
No Fee
|
How to Deposit Funds at Grand Ivy Casino
Depositing funds into your Grand Ivy Casino account is a simple process.
- Once logged into your account, navigate to the cashier or deposit section.
- Select your preferred payment method from the available options.
- Enter the amount you wish to deposit, guaranteeing it meets the minimum deposit requirement of £20.
- Follow the on-screen prompts to complete your transaction.
The funds should be credited to your account instantly, allowing you to begin playing immediately.
Grand Ivy Casino provides a range of deposit methods that fit various player preferences. The absence of deposit fees, coupled with the instant processing times across all methods, guarantees users an easy and convenient process. In my interaction, deposits are credited to the account almost immediately, allowing uninterrupted gameplay. Given the efficiency and user-friendliness of the deposit process, I would confidently rate the deposit methods at Grand Ivy Casino a strong 4.5 out of 5.
Grand Ivy Casino Withdrawal Methods and Limits
Grand Ivy Casino offers a variety of withdrawal methods designed to accommodate the needs of its players. The casino guarantees that players can easily and securely access their winnings. The casino provides a simple process with clear terms, making it easy for players to manage their funds.
|
Payment Method
|
Minimum Withdrawal
|
Withdrawal Time
|
Fee
|
|
Visa
|
£20
|
2-5 business days
|
No Fee
|
|
Mastercard
|
£20
|
2-5 business days
|
No Fee
|
|
PayPal
|
£20
|
Within 24 hours
|
No Fee
|
|
Apple Pay
|
£20
|
1-3 business days
|
No Fee
|
|
Bank Transfer
|
£20
|
2-5 business days
|
No Fee
|
|
Interac
|
£20
|
1-3 business days
|
No Fee
|
|
MuchBetter
|
£20
|
Within 24 hours
|
No Fee
|
|
Maestro
|
£20
|
2-5 business days
|
No Fee
|
|
Neteller
|
£20
|
Within 24 hours
|
No Fee
|
|
Paysafecard
|
£20
|
1-3 business days
|
No Fee
|
|
Rapid Transfer
|
£20
|
1-3 business days
|
No Fee
|
|
Skrill
|
£20
|
Within 24 hours
|
No Fee
|
|
Trustly
|
£20
|
1-3 business days
|
No Fee
|
How to Withdraw Funds from Grand Ivy Casino
Withdrawing funds from Grand Ivy Casino is a simple process:
- Login to your Grand Ivy Casino account.
- Navigate to the “Cashier” or “Banking” section.
- Select “Withdraw” and choose your preferred withdrawal method.
- Enter the amount you wish to withdraw, guaranteeing it meets the minimum requirement of £20.
- Follow the on-screen prompts to confirm your withdrawal request.
Once your request is processed, you will receive your funds within the time frame specified by your chosen withdrawal method.
Troubleshooting and Tips
If you have any delays or issues with your withdrawal, first check that your account is fully verified and all required documents have been submitted. If the problem persists, contacting Grand Ivy Casino’s customer support can help resolve the issue. It’s also advisable to double-check the withdrawal processing times, as these may vary during busy periods or holidays.
Grand Ivy Casino offers a reliable and efficient withdrawal process, with various methods to suit different player preferences. The absence of fees and the relatively quick processing times, especially for e-wallets, make it a convenient choice for players looking to access their winnings. From my interaction, withdrawals are processed easily and within the expected time frames, particularly when using e-wallet options like PayPal or Skrill. Based on this, I would rate Grand Ivy Casino’s withdrawal methods 4.5 out of 5.
Customer Support at Grand Ivy Casino
Grand Ivy Casino takes customer support seriously, offering a comprehensive support system available 24/7 to assist players with questions or issues. The casino provides several methods for players to contact the support team, guaranteeing that help is always accessible.
Players can reach out to Grand Ivy’s customer support team through multiple channels:
- Live Chat: The most direct and convenient way to get assistance, available 24/7. This feature instantly connects players with a support representative and is accessible even to unregistered users, making it an excellent option for prospective players who have questions before signing up.
- Email: Players can send an email to [email protected]. This method is ideal for less urgent inquiries or when a player needs to provide detailed information regarding an issue. The response time for email queries typically ranges from a few hours to up to 24 hours, depending on the issue’s complexity.
- Help Centre: Grand Ivy offers a comprehensive FAQ section, known as the Help Centre, where players can find answers to common questions. This resource is useful for resolving simple issues without contacting the support team directly.
|
Contact Method
|
Availability
|
Response Time
|
|
Email
|
[email protected].
|
3-24 hours
|
|
FAQ
|
24/7
|
Instant (self-service)
|
|
Live Chat
|
24/7
|
Instant
|
Grand Ivy Casino offers a strong customer support system, with 24/7 live chat as its feature, providing instant assistance even for unregistered users. While the absence of phone support and messenger app options might be a drawback, the responsive live chat and email support generally compensate for this. My interaction with the live chat was positive, with prompt and knowledgeable responses, and email queries were addressed within a reasonable timeframe. I would rate Grand Ivy Casino’s customer care 4.5 out of 5.
United Kingdom 
