Rialto Casino

The Rialto Casino is licensed by both the UK Gambling Commission (n. 57924) and the Gibraltar Gambling Commission (n. 57924 for the UK and n. RGL 133 and 134 for Gibraltar), which means it’s legally allowed to operate in the UK and abroad.

The Safer Gambling section is located at the bottom of the page, divided into two sections: Tools and Support. The Tools section includes deposit limits, reality checks, self-exclusion, and time-out settings, each explained clearly and placed where you can actually find and use them. Rialto also has a dedicated Markers of Harm section, which is part of its Player Protection system. This setup flags unusual activity and stops promotional visibility until the user’s behaviour returns to normal.

The brand also points players to outside support, with links to GamCare, BeGambleAware, GAMSTOP, Gamblers Anonymous, and others. Underage gambling is strictly not allowed here, all accounts of users under 18 will be promptly banned. The website itself is more than properly encrypted, all transactions are secure here.

Security and Licensing at Rialto Casino

Rialto does what’s legally required in both licence and responsible gambling tools departments, it is indeed a legit casino.

The Rialto Online Casino keeps the deposit process short, but the trade-off here is choice. There are only four ways to fund your account. That’s a sharp drop compared to most UK casinos online. The £5 minimum makes the site more accessible, this removed a bit of a sour aftertaste from us.

Deposits at Rialto Casino

I deposited £10 using Visa. The whole thing (including account login, payment method setup, and confirmation), took under a minute. I liked that I didn’t have to click through different pages to finish. It was all on one screen, and the funds showed up straight after confirmation. I also liked that you can choose your bonus from the deposit page, a neat bit.

Jordan Conroy Editor

Rialto Casino Online keeps its bonus offer list short, but the few deals it does include are not too bad. You don’t need to enter a no deposit bonus code, as all the deals available at the moment require players to make a minimum investment before playing. So, if you’re happy to deposit, there’s a proper reward waiting.

Welcome Bonus

The main welcome deal offers a 100% match up to £100 and 50 spins on Fishin’ Frenzy Megaways. You need to deposit £20 or more to claim it, which is quite high for a UK brand. The casino bonus comes with the 40x wagering and we like that it doesn’t carry over to the spins, those still need to be wagered but at 25x, which gives you a bit more breathing room.

The second and third deals are almost identical: 50% up to £100, plus 75 spins on the same slot. Each one is tied to a £20 minimum. It’s not a bad offer, but some variation in game choice wouldn’t hurt. No need for promo code to claim any of the listed deals.

Other Promotions

Outside the welcome bonuses, the Rialto Casino Online has a small but active promo page that includes a few simple deals worth looking at:

• Daily Rialto Spins: Spin the Daily Wheel once a day and receive something back every time, either spins or a live casino reward. You just log in, click once, and claim. There’s no need to stake to trigger it, which we liked.
• Royal Spins: This one’s slightly more involved. You need to deposit and stake £10, and get 5 spins a day and up to a weekly total of 35 spins.
• Loyalty Programme: The loyalty programme is really easy to understand and bonuses only have 10x wagering requirements.

Rialto’s game library is a bit underdeveloped, as you get a little over 1,400 titles, which doesn’t compare well with casinos that offer two or three times that. The selection leans heavily towards slots, with some table and live game titles. And even what’s presented can be deceptive, we’ve found that some scratch card games and tables weren’t available to play but were still listed as a playable option which was quite disappointing.

We would like to see better game categorisation, here scratch cards are only listed under slots and the table games section doesn’t have a roulette tab among other things.

The site looks like it has some way to filter games, but that isn’t the case. There’s a “filter” button, but all it does is rearrange games alphabetically. That’s it. You can’t filter by provider, even though each game clearly lists one.

To be fair, the info panel on each game does a decent job. We liked that you can click a small “i” icon to bring up basics like minimum bet, paylines, RTP, and a short how-to. That said, you can’t test anything as there’s no demo play.

Game Types at Rialto Casino

Next, we will showcase the most popular games at Rialto Casino for each of their categories.

Slots

Rialto’s slot section is the most stacked part of the site, with just over 1,300 games from around 15 developers. Many Megaways slots and jackpot games are to be found here.

Slot Options at Rialto Casino

I went for Big Bass Splash first as it was among the top picked slots here, really liked the cash collect feature but wished that it was available in the base game. Sienna Steele was listed as one of the popular games here. The design is basic but I really like the Wheel Bonus features. Tried a new slot, Piggy Winner next. I like the variety of bonus features and that you can boost your chances of hitting these bonuses but would like to see more paylines added. Lastly, I went to the Book of Atem Wowpot. The 7-figure jackpot is incredible and the game’s design is simple while looking good.

Jordan Conroy Editor

Live Casino

Live games on Rialto feel consistent with what’s expected, there are just over 60 titles, not a bad variety. You will run into blackjack, roulette and a handful of game showrooms. We just would like to see more filters and subcategories here.

Live Games at Rialto Casino

Nottingham Roulette got my interest here, I really like that it takes place in a real casino as it adds authenticity to the game.

Jordan Conroy Editor

Table Games

Table games are stretched thin. There are only around 20 titles, and they’re almost entirely blackjack, roulette, and baccarat. It’s hard to find anything that deviates from that trio.

Table Games at Rialto Casino

Tried European Roulette, was one of the higher RTP table games. Sadly, ‘tried’ is a stretch as the game simply wouldn’t load!

Jordan Conroy Editor

Rialto brings enough to satisfy the average slot user, but little else breaks out of that zone. The lack of filters, unfinished subcategories, and stale table sections show how far it trails even some of its sister sites.

Withdrawals at Rialto are even more limited than the deposits. You only get three ways to cash out, which is very very small. At least the minimum here is still £5, very nice to see this number, especially for PayPal cashouts. There are no fees either, from the casino site at least.

Withdrawals at Rialto Casino

To actually withdraw, I had to go to my account balance, choose ‘Cashier’ and then choose ‘Withdrawal’. I withdrew £10 with Visa, the entire ordeal took less than a minute. No issues with the process itself. Received my money within four hours, as expected.

Jordan Conroy Editor

KYC

Accounts undergo automatic verification during sign-up. If the auto-check fails, you will have to upload more documentation. Luckily, there is a document uploader service that allows you to securely upload your personal documents. The site does not have dedicated verification sections in the FAQ but the search function makes it easy to find questions on this topic.

Rialto has some decent customer support, you get: live chat, phone, and email. Sadly, it’s really only chat that can be easily accessed. We failed to find any info on the phone or email and had to ask support for contact info. Hence we recommend the live chat as-you-go method, sadly it doesn’t operate 24/7, no method here does.

There’s also a Help Centre available through the Support button at the top. It honestly isn’t bad, it looks great and is easy to use. There are only five categories listed, but the answers are good, they offer a good amount of detail and are a reasonable alternative to contacting support. For common questions, that section alone might be enough. Actually, browsing FAQ is a prerequisite to actually accessing the chat.

Support at Rialto Casino

I tested Rialto’s live chat to see how fast and useful it really was. I needed to navigate their FAQ page to get a “Chat with an Expert” button to appear. They asked me my name and email address before finally connecting me to a bot. Luckily, it is easy to contact a real agent from this point, I had to simply click “Other” and you’ll be asked to enter your question. Another bot greeted me this time, asking for more info than email and username.

I was warned that it could take 15 minutes or longer, but I was connected to a real person in less than 30 seconds. I then asked questions about the availability of email and phone support teams, if they had an iOS app and if the support team operates 24/7. The agent took between 1–3 minutes to respond to each question. The answers were often pretty basic and required me to ask follow-up questions to have my question fully addressed. An annoying thing I noticed is that if you move away from the page the live chat function will glitch out and you’ll have to start again.

Jordan Conroy Editor

Phone support is an alternative option to chat, it can be reached at 08002797632, again, we couldn’t find this info on the site. Just like with chat, it’s not available 24/7, instead it operates from Monday to Sunday, 07:00 – 22:30. Email is a much slower option, you can send your inquiry to [email protected].