Queens Bingo

The site carries two licences: UK Gambling Commission (account number 39335) and the Malta Gaming Authority (MGA/B2C/231/2012). These cover Remote Casino and Remote General Real Event Betting, while the bingo permit is still pending. Having both in place means the casino obeys the regulators’ rules and can be viewed as a strong a reliable gambling site.

During testing, we found a full set of tools for safer play. Deposit limits can be adjusted anytime, Time-Out allows short breaks, and Self-Exclusion blocks access for longer periods. Besides, there’s a clear Reality Check timer that reminds players how long they’ve been active during each session.

The site also recommends filtering software – Cyber Patrol, GamBlock, and Net Nanny, which can block gambling pages on shared devices or stop minors from entering entirely. Anyone under 18 is strictly prohibited, and if automatic checks can’t confirm a player’s age, their account would remain locked until official proof is provided.

While we couldn’t spot two-factor authentication anywhere, payment and login pages still use SSL encryption to keep personal data secure. The responsible play page lists direct links to GamCare, Gamblers Anonymous, Gordon House Association, CADAS, and others, so help is easy to find.

Licences and Security Aspects of Queens Bingo

Considering reputational issues, in 2023, the operating group behind the site was fined £175,718 for poor anti-money-laundering checks and weak contact with at-risk players across its wider network. This casino was not involved in that case, and no further penalties have followed. Based on our checks, the controls work as described, the rules on minors are enforced, and there’s no record of blacklisting.

Queens Bingo lets you deposit using 11 different payment methods, and every one of them gets credited instantly. That alone puts it ahead of quite a few sites we’ve tested recently. Most options have a £10 minimum limit, though some pump that up to £20; we’d prefer if it stayed consistent throughout.

We like that ProgressPlay casinos list every method, limit, and fee on its “Deposits and Withdrawals” page linked in the footer.

Queens Bingo Deposit Methods

I tested the process twice with Visa. The first time, it stalled on the payment screen. I’ve seen this happen before on another ProgressPlay casino and tried the same fix: opening the site in Incognito mode. It worked immediately. This seems to be a browser cache issue, not a payment failure. Try that in case you run into the same glitch.

Jordan Conroy Editor

Reliable deposit setup overall, everything we tried came through instantly, just as advertised. A minor browser hiccup aside, the system is quick and offers enough choice for most UK users.

Queens Bingo takes a slightly different path regarding promotions compared to other ProgressPlay sites. It has a mix of casino and bingo-focused deals updated on rotation, including several themed reloads across the week. These slightly change every month and there are much less tournaments here. We hoped there’d be a no deposit bonus this time, but this is yet to be introduced.

With over 4,200 titles in its library and more than 25 developers under its belt, big names included, Queens Bingo doesn’t fall short on game volume. You’ll find slots, scratch cards, jackpots, tables, live rooms, and bingo.

There’s no categorisation of games; what you’re met with instead is an endless wall of icons. Even after you figure out that you need to go through the left-hand menu and click “Games” to reach the proper sections, the layout still feels awkward. To flip between the game categories, you need to scroll a bit.

The top bar does help slightly; it lets you switch between Casino, Live Casino, and Bingo with one click. There’s a search bar, but it’s pretty basic; it only accepts full titles and doesn’t suggest anything or handle typos well. Disappointing that there’s no proper provider filter as well.

Information about the games is missing entirely. You won’t find an RTP page or any internal details for any title. Hovering over a game sometimes brings up a “Play” or “Demo” button, though this doesn’t always appear, and the demo mode didn’t show up consistently in our testing.

Pages loaded quickly across several tests. I launched ten games from different providers during peak hours. All launched within 5–9 seconds. Noticed zero freezing or sound issues, and transitions between menus were quick.

Jordan Conroy Editor

Games available at Queens Bingo

Slots

The game library includes a broad mix of reels, from jackpots to megaways, but the lack of sorting makes it hard to see the full picture. You’re left scrolling through a wall of icons with no help from filters or categories.

Best Slots Games

I gave Christmas Jackpot Bells a go. The theme is bright and fun, but the minimum bet of £2 per spin is far too high.

Dragon Champions was my second test pick. Not a fan of the game’s aesthetic but I like the number of paylines and bonus features.

Jordan Conroy Editor

Table Games

A minimal lineup, mostly just roulette and blackjack. There’s barely anything beyond the basics, no effort made to be different here.

Best Table Games

Live Casino

Strong variety across tables and shows, including a few less common titles. The section covers the essentials and then some, though the same filtering issues slow everything down.

Best Live Games

I played Ice Fishing, and really love the theme and bonus features. However, the wheel is computer generated rather than spun by a real person.

Jordan Conroy Editor

Casual Games

Plenty of these scattered around, from scratchcards to novelty picks. Layout doesn’t help, though, you won’t know what’s available until you start digging.

Best Casual Games

Speed Crash was my crash game of choice. I like how fast the game is, but I don’t like how you have to pick your exit multiplier before the round starts.

Snow Scratcher has an interesting theme, but I don’t like that you can’t adjust the card price.

Finally, I tried the arcade classic Packinko. Or so it should’ve been. I got confused as it was a bingo-style game rather than the traditional game that I know – quite misleading.

Jordan Conroy Editor

Bingo

As for bingo, there’s a separate button up top that takes you straight to the bingo section. That’s where things start to make a bit more sense again, with active rooms and schedules laid out clearly. It’s a cleaner page than the casino lobby, oddly enough.

There are 15 rooms that rotate daily, covering standard formats like 75-ball, 80-ball, and 90-ball. A few branded rooms, including a Deal or No Deal variant, break things up nicely. It’s not trying to challenge specialist bingo brands, but it does hold its ground. We liked that some free rooms pop up around promotions, which is a good value if you’re already playing on-site.

Despite a strong game count and recognisable providers, the poor interface undercuts the casino’s potential. Everything plays well once it’s running, but getting there feels clunky and needlessly awkward.

Queen’s Bingo gives players 8 ways to cash out, which should fit most needs. The site lists £2.50 as the minimum withdrawal, but our own testing proved that anything under £5 won’t go through unless you reach out to support.

Queens Bingo Withdrawal Methods

I chose Visa for my withdrawal. Bonus balance vanished from the account the moment I hit the request button, which aligns with what this network usually does. The money dropped after a little over 24 hours.

Jordan Conroy Editor

For the fastest access to your money, stick to debit cards or eWallets. Visa and PayPal both get through within 1–2 working days once approved. PayPal works well but may not be available if you’ve used certain bonus codes, so the card is the safer pick. Bank transfers are better avoided unless there’s no other choice, as they take much longer.

KYC

Verification is mandatory before your first withdrawal. You’ll need to submit proof of identity, address, and payment method. There’s no dedicated upload panel until you try to withdraw, then the site redirects you to a section where you can attach your files.

In my case, I uploaded a driving licence, bank statement, and a Visa screenshot. Approval took less than 12 hours.

Jordan Conroy Editor

Payouts are reliable and move fast, but the hidden restrictions and extra charges make the process feel needlessly difficult. Too many small hurdles for what should be a simple task.

Customer support here left us conflicted. On one hand, you’ll find everything you’d need: email, live chat, and a searchable FAQ. On the other, there are some clunky design choices that slow things down.

Live chat doesn’t appear automatically. You’ll need to click the Support button on the sidebar and keep the help window open. Close it, and chat disappears too. There’s no separate icon for it anywhere else, which creates a small but annoying usability issue.

After opening chat, you’re greeted by a bot. I tried asking how often new games are added and how long withdrawals take. It answered the first with vague information and dodged the second completely, pointing me toward the terms and conditions. I had to go through a few steps before reaching an actual human.

I picked “my question is not listed,” typed it again, and only then got the option to escalate. The human support agent took around 3 minutes to reply, though sometimes I waited closer to 10. The tone was polite, but the responses felt rehearsed. I didn’t get the sense that my questions were taken seriously.

Jordan Conroy Editor

Email support is available through [email protected]. Replies usually come within a day, but if you’re hoping for a more direct resolution, chat might be the faster choice. There’s no phone support, so those two channels are your only lifelines.

The FAQ is large and clearly written. There are over 100 articles across 10 categories. Most questions get straight answers, especially around payments and promotions, though depth is lacking. We appreciated the search tool, it helps to surface what’s needed quickly.

It’s a serviceable system overall, but it doesn’t feel up to date with the current standards. The delays and UI friction suggest it hasn’t been properly updated in a while, and support responses need more transparency.