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Playfrank UK

4.1
Expert rating
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4.0
Users rating
1 review

Playfrank Casino Welcome Bonus

Up to £100 + 50 FS

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#Ad, 18+, BeGambleAware | New players only. Min deposit £20. Bonuses to a max of £100 + 50 bonus spins. Wa...gering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Bonus Full Bonus T&C Show more

Playfrank Casino Bonuses

Discover 4 Playfrank Casino bonus codes available in April 2024

4 Deals available in the UK

Playfrank Casino Available for UK Players
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Wagering: 40x

Playfrank Casino Available for UK Players

Bonus type: Free Spins, Daily Bonus

Min Deposit: £10

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Playfrank Casino Available for UK Players

Bonus type: Free Spins, Existing Players, Daily Bonus

Min Deposit: £10

Wagering: 35x

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Min Deposit: No Deposit

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Expires: 30.06.2024

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Playfrank Casino Review

Playfrank Casino has become a notable option for many UK players due to its collection of games and reliable features. This review will analyse Playfrank.com, covering its game choices, functional details, and the offers it provides. We aim to give a neutral overview, highlighting its strengths and areas that need attention. By the end, you'll have a clear idea of what Playfrank Casino offers, especially regarding its promotions and user satisfaction.
  • Launched in 2014
  • License UK Gambling Commission, Malta Gaming Authority
  • Min Deposit £10
  • Payment Methods

    MasterCard, Visa, PayPal, Paysafecard, Trustly, Bank Transfer, Skrill, Neteller, MuchBetter, AstroPay

  • Withdrawal Methods

    MasterCard, Visa, PayPal, Trustly, Bank Transfer, Skrill, Neteller, Astropay, MuchBetter

  • Min Withdrawal £10
  • Games 1511
  • Game Types

    Poker Games, Slots

  • RTP 97.21%
  • Game Providers

    BetSoft, Booming Games, ELK Studios, Endorphina, Evolution Gaming, Genii, GreenTube, Habanero, IGT, iSoftBet, Join Games, Microgaming, MrSlotty Games, Multislot, NetEnt, NextGen Gaming, Nolimit City, NYX Interactive, OMI Gaming, Oryx Gaming, Pariplay, Playson, Quickspin, Red Tiger Gaming, Spigo, Spinomenal, Tom Horn Gaming, Wazdan, WMS Gaming, Yggdrasil Gaming

Playfrank Casino Pros & Cons

  • Pros

  • Extensive collection of slot games sourced from top-tier providers.
  • User-friendly interface that is easy to navigate.
  • Quick and professional customer support.
  • A variety of payment methods for added convenience.
  • No withdrawal limits for UK players, providing more flexibility.
  • Cons

  • No 24/7 customer support, which may inconvenience some players.
  • Skrill and Neteller depositors are excluded from the welcome bonus.
  • A distinct lack of traditional live table games and limited variety in jackpot sections.

playfrank review April 2024

About Play Frank Casino

Since its establishment in 2014, PlayFrank Casino has seen a marked transformation. Starting with a humble design, the website has evolved to embrace a modern and contemporary aesthetic that resonates with today’s digital age. Beyond its appearance, PlayFrank has consistently emphasised player convenience, adapting to user feedback and modern trends. Their commitment to addressing player needs has significantly contributed to the casino’s progression.

General information about the casino:

Parent Company Name AG Communications Limited
Website playfrank.com
Head Office 135, High street, Sliema SLM 1549, Malta

Safety, Licensing, and Player Responsibility

PlayFrank Casino is dedicated to offering a trustworthy and responsible environment for gaming. They have strong security measures in place to protect player data and a range of tools designed to promote balanced gaming habits.

PlayFrank Casino operates under the United Kingdom Gambling Commission with account number 39483 and also holds a license from the Malta Gaming Authority (MGA), with the license number MGA/CL1/408/2007. Holding these licenses signifies their commitment to adhering to established criteria for transparency, protection, and fairness in casino activities, bingo, and live event wagering.

License information:

Licenses held UK Gambling Commission, Malta Gaming Authority
MGA license number MGA/CL1/408/2007
UKGC Account number 39483

Players can access a self-assessment tool in the ‘responsible gambling’ section. This test gives insights into personal gaming tendencies, helping players identify and address any potential issues. For broader responsible gambling measures, PlayFrank Casino collaborates with organisations such as the Gambling Therapy Helpline, Gamblers Anonymous, Helping Hand/IGC, and GAM STOP. They also implement strong cybersecurity measures to protect player details, ensuring both transactions and personal details are kept private and protected.

To help players manage their time and funds on the site, PlayFrank Casino introduces the following tools:

  • Deposit Limits: Allows players to set limits on daily, weekly, or monthly deposits.
  • Time Out Period: Gives players an option to take a brief break from gaming.
  • Self-Exclusion: An option for those who want a longer break, temporarily restricting access.
  • Reality Check: Sends periodic reminders about the length of a gaming session to promote awareness.

Protecting player data is a priority for PlayFrank UK. They use a strong security structure, which includes advanced encryption techniques. This guarantees that personal and financial details are transmitted and stored securely. Their commitment to these high-standard security measures showcases their dedication to minimising risks and maintaining player trust.

Here you can familiarise yourself more with the security aspects of Playfrank Casino:

SSL encryption 128-bit
Deposit Limits Yes
Activity Limitations Yes
Self Exclusion Yes
Protection of Minors Net Nanny, Gamlock, Betfilter, Cyber Patrol
Problem Gambling Organisations Gambling Therapy Helpline, Gamblers Anonymous, Helping Hand/IGC, GAM STOP
IT-Security Cloudflare
Firewall Yes
Anti Money Laundering Source of funds and identity verification
Expert's Rating
License and Security 5.0

While PlayFrank Casino’s strong licensing and commitment to both protection and responsible gaming are clear, a more detailed outline of its security practices would be beneficial. Given their licensing and focus on security, PlayFrank Casino receives a rating of 5 out of 5 for these aspects.

Jamie Wall
Jamie Wall Casino Analyst

Terms and Conditions Overview

Please be aware that the following points provide a brief summary of the terms and conditions for PlayFrank Casino. For a full understanding, players should visit the official PlayFrank Casino website.

  1. Eligibility: Players should be 18 or older to sign up and participate.
  2. Account Information: Registration details must be truthful and can be checked. Accounts with incorrect details might face suspension.
  3. One Account Policy: Players should maintain just one account. Holding more could lead to account issues.
  4. Inactive Accounts: Dormant accounts for a certain duration might incur a fee.
  5. Bonuses & Promotions: Wagering requirements apply to all bonuses. To cash out winnings from bonuses, players must fulfil these conditions.
  6. Withdrawal Limits: Certain limits might apply to withdrawals over specific durations.
  7. Game Fairness: The casino uses a Random Number Generator (RNG) to keep game results fair and unpredictable.
  8. Responsible Gaming: Limit-setting tools are available for deposits, losses, and playing duration. Options for self-exclusion are present.
  9. Intellectual Property: The content on the website is protected by copyright laws.
  10. Termination: Breaching terms might result in account termination and funds being held.

A Guide to Registration and Account Verification

Creating a Play Frank Casino account is easy. For those ready to begin, here’s a basic guide:

step 1 Visit the Site:

Go to PlayFrank Casino’s main website.

step 2 Start Registration

Select the red Create Account button.

step 3 Enter Your Information

You’ll see an online form. Fill in necessary details such as name, birth date, address, and email. Make sure this data matches your official records to avoid transaction issues later.

step 4 Choose Access Details

Pick a distinct username and a strong password for your PlayFrank Casino access.

step 5 Read & Agree

It’s important to understand the terms and conditions. Once you’re informed, indicate your agreement by ticking the relevant box.

step 6 Finish the Registration

Press the Confirm option to wrap up the first registration stage. After registering, you’ll move to the account validation step

step 7 Email Confirmation

You’ll receive an email at the address you provided.

step 8 Activate Your Account

This email will have a verification link. Selecting it’ll confirm your email and turn on your PlayFrank Casino account. After completing these actions, you’re all set to explore PlayFrank Casino. Remember to keep your login details secure and stay updated on any security notifications for your account.

PlayFrank Bonuses

For players looking for a variety of promotional options, PlayFrank Casino presents multiple bonus chances. They offer promotions for both new arrivals and consistent visitors, showing thought in their bonus approach. In the upcoming sections, we’ll discuss the specifics of these bonuses, providing insights into their attributes without giving everything away.

Welcome Bonus Offer

playfrank bonus code

PlayFrank Casino has a clear offer for newcomers. Players receive a 100% match bonus up to £100 upon joining. Simply put, if you deposit £100, PlayFrank matches that amount, so you start playing with £200 in your account. On top of this, players get 50 Bonus Spins for the Starburst slot game.

To utilise this promotion, players should deposit at least £20. It’s important to mention that those using Skrill and Neteller cannot avail of this welcome offer. Another key detail is the wagering requirement tied to the Bonus Spins. Any earnings from these spins must be wagered 35 times before they can be converted to real money.

Bonuses for Existing Players

Beyond the initial welcome bonus, PlayFrank Casino continually intrigues its players with compelling promotional deals.

playfrank monday spins

50 Spins on Book of Dead Every Monday

Begin your week with an exhilarating offer every Monday and unlock the chance to claim 50 Bonus Spins on ‘Book of Dead’, the renowned slot game by Play’n GO. This promotion is specifically tailored for those who enjoy unraveling the mysteries of ancient civilizations while having the opportunity to win substantial rewards. To participate, a minimum deposit of £20 is required. Please note, this exclusive offer is valid every Monday from 11:00 UTC to 23:59 UTC, providing a perfect start to your week. Bear in mind, any rewards from the bonus spins come with a wagering requirement of 35x, and all rewards expire after 3 days if not claimed or played.

playfrank frightening friday

50 Ghostly Spins Every Friday

Transform your Fridays into a day of spectral adventures with our “Frightening Friday” offer. By depositing just £20, you unlock 50 Bonus Spins on Ghost of Dead, a spine-tingling slot game that promises a night filled with eerie wins and memorable moments. Available every Friday from 11:00 UTC to 23:59 UTC, this promotion offers the perfect way to start your weekend with a blend of excitement and the chance for ghostly victories. Keep in mind, the spins come with a wagering requirement of 35x, ensuring you have ample opportunity to turn your frights into rewards. These rewards are fleeting, expiring after 3 days if not claimed or played.

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Love The Jackpot - £1M with Wazdan

PlayFrank’s Love The Jackpot promotion, running from 5th to 25th February 2024, offers a breathtaking prize pool of £1,000,000, distributed across 5,000 Mystery Boxes, with individual prizes up to £200. In collaboration with Wazdan, this celebration of love and luck invites you to spin your favorite Wazdan slot games without any minimum bet requirement. By simply opting in and placing a qualifying bet on any participating Wazdan game, you stand a chance to win one of the thousands of Random Mystery Boxes. Remarkably, there’s no wagering requirement on prizes, ensuring winners can enjoy their rewards without further playthrough obligations. With no additional cost to participate, every bet during the campaign period could trigger a prize, and the number of prizes is instantly updated, ensuring transparency and excitement.

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Pragmatic's Drops and Wins Promotion

The Drops & Wins Slots event is set to make a grand return, offering a staggering total prize pool of £24,000,000 from 05.04.2023 to 06.03.2024. Participants have the opportunity to win from weekly tournament pools of £255,000 and daily prize drops totalling £35,000. This event requires no wagering on bonuses, ensuring a straightforward participation process. To join, players must place real money bets on qualifying games, including popular titles like Wolf Gold, Sweet Bonanza, and Big Bass Bonanza among others. The tournament includes two distinct mechanics: Regular, with a minimum bet of £0.50, and Multiplier, which does not require a minimum bet. Prizes are determined through random daily drops and weekly leaderboards based on in-game challenges and the highest single spin win amounts. This event spans over 48 weeks of Weekly Tournaments and 336 days of Daily Prize Drops, offering numerous chances to win.

playfrank sunday offer

50 Big Bass Bonanza Spins on Sunday

Get ready for an exciting opportunity every Sunday to play the Big Bass Amazon Xtreme slot by Pragmatic Play. With a minimum deposit of £20, you can claim 50 Bonus Spins on this popular game. This promotion is exclusively available every Sunday between 11:00 UTC and 23:59 UTC. Be aware that a wagering requirement of 35x applies to all bonus spins, ensuring you have a goal to aim for as you spin. All rewards must be claimed and/or played within 3 days, or they expire.

No Deposit Bonus

Currently, PlayFrank Casino doesn’t provide a no-deposit bonus. However, there are many other promotional opportunities available. Other casino options with such offers can be found on our website for those specifically seeking a no-deposit bonus. Explore No Deposit Bonuses from Different Brands Here

Daily Challenges

PlayFrank Casino also offers Daily Challenges. These provide fresh excitement every day, allowing players to earn timely rewards. After choosing a challenge, players are directed to a game of the day. They can then see their challenge progress. Once completed, a reward is granted. These challenges are time-limited, refreshing every 24 hours. Completing all challenges results in an extra reward, sure to delight the player.

Expert's Rating
Bonuses & Special Offers 3.9

PlayFrank Casino provides multiple bonuses suitable for different player tastes. From the welcome bonus to daily tasks and specific promotions, they offer many chances for participation and rewards. Players should always read and understand any terms tied to these bonuses. While the bonuses are planned considering player needs, their value depends on individual gaming habits. Weighing the range of bonuses but considering the wagering requirements, PlayFrank Casino’s bonus options get a 3.9 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

Compare PlayFrank Casino Bonus

Playfrank Casino Playfrank Casino
4.1
BonusUp to £100 + 50 FS
Min. deposit£20
Wag. req. (bonus)35x
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#Ad, 18+, BeGambleAware | New players only. Min deposit £20. Bonuses to a max of £100 + 50 bonus spins. Wa...gering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Bonus Full Bonus T&C

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William Hill Casino William Hill Casino
4.5
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#Ad, 18+, BeGambleAware | Significant terms: T&Cs apply. New reg only. Opt in & deposit £10, £25 or £50 wi...thin 7 days & further 7 days to wager cash stakes 35x to unlock reward (£50 on 2 deposits). 3 day exp. Wagering/game contributions vary. 25 wager-Free Spins x10p to added to Starburst with each qualifying deposit, 3 day expiry. Full Bonus T&C

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4.2
Bonus200% Up To £40 + 50 FS
Min. deposit£20
Wag. req. (bonus)40x
Wag. req. (spins)0x
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#Ad, 18+, BeGambleAware | New customers only. Spend £20, get £40 bonus (40x Wagering, selected games) + 50... No Wagering Free Spins (value £0.10 each, selected games). Bonus & Free Spins valid for 7 days. Restrictions and T&Cs apply. Full Bonus T&C

Deposit Options

playfrank deposit options

PlayFrank Casino provides several deposit options, each giving players flexibility in their transactions. With a consistent minimum deposit of £10 for all methods, starting at the casino is easy for players.

Deposit method overview:

Payment Method Min. Deposit Max Deposit Commission Processing Speed
MasterCard £10 None No Commission Instant
Visa £10 None No Commission Instant
PayPal £10 None No Commission Instant
Paysafecard £10 None No Commission Instant
Trustly £10 None No Commission Instant
Bank Transfer £10 None No Commission Instant
Skrill £10 None No Commission Instant
Neteller £10 None No Commission Instant
MuchBetter £10 None No Commission Instant
AstroPay £10 None No Commission Instant

Available methods include familiar ones like MasterCard, Visa, and digital wallets. Wire transfers and other online solutions, such as Trustly, are also available. Each choice does not come with added charges; most offer instant processing. It’s also important to mention that the Welcome offer isn’t available for deposits made using Skrill or Neteller.

The casino provides various deposit options to appeal to different player needs. Still, players should always be informed about the conditions tied to each payment method. There aren’t any concealed charges, but it’s a good habit to check transaction details before finalising.

Expert's Rating
Deposit Methods 4.5

Considering the range of options and clarity in the deposit procedure, PlayFrank Casino scores 4.5 out of 5 for deposit methods. This score is influenced only by the importance of players needing to be familiar with the specific conditions of each deposit choice.

Jamie Wall
Jamie Wall Casino Analyst

PlayFrank Withdrawal Time and Methods

Continuing from our review of deposit methods at PlayFrank Casino, it’s good to see that the casino also offers clarity in its withdrawal process. The £10 minimum established for deposits is the same for withdrawals, giving players a clear expectation for their financial interactions.

Withdrawal Breakdown:

Method of Withdrawal Min. Withdrawal Max. Withdrawal Commission Fee Transaction Processing Time
MasterCard £10 None No Commission 0 – 6 business days
Visa £10 None No Commission 0 – 6 business days
PayPal £10 None No Commission 0 – 2 business days
Trustly £10 None No Commission 0-4 business days
Bank Transfer £10 None No Commission 2 – 6 business days
Skrill £10 None No Commission 0 – 2 business days
Neteller £10 None No Commission 0 – 2 business days
Astropay £10 None No Commission 3 business days
MuchBetter £10 None No Commission 0-2 business days

Upon requesting a withdrawal, PlayFrank Casino sets aside up to 48 hours for its review. Within this time, players can cancel their request from the ‘Awaiting Process’ area in the Wallet. Players need to be aware that the actual time it takes for funds to appear in their account varies based on the withdrawal method selected, with durations ranging from instantaneous to up to 6 business days.

Expert's Rating
Withdrawal Methods 4.5

PlayFrank Casino’s efforts in offering transparent and streamlined withdrawal procedures stand out. The consistency in the minimum amounts for both deposits and withdrawals is commendable. However, the waiting period might not appeal to everyone. Considering the options, transparent criteria, and processing duration, PlayFrank Casino’s withdrawal methods score 4.5 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

PlayFrank Customer Service

playfrank customer service

PlayFrank Casino prioritises assisting UK players in any issue that may arise during their gameplay. Recognising that unexpected problems can hinder the experience, the site offers multiple methods to obtain help.

Customer Service Channels:

Support Type Availability Response Time
Live Chat 8 a.m. to 12 a.m. Within minutes
Email Always available Varies
FAQ Section Always accessible Immediate access

A live chat feature is available from 8 a.m. to 12 a.m., offering players a direct channel to address concerns. Notably, potential members can interact with the support team even before finalising registration, though they must provide their name and email to initiate the chat. This provision can be valuable for those with questions about the sign-up process or other preliminary inquiries. In my case, the support team responded promptly and courteously in my interactions, with minimal delay. And if you don’t need an immediate answer, you can send your inquiry via email ([email protected]).

The casino also presents a detailed FAQ section, which is an initial reference point for players with common questions. This section spans many topics, appealing to those who prefer to find solutions independently.

Expert's Rating
Customer Care 4.0

It should be pointed out that telephone support isn’t provided. This might be a limitation for players who value direct verbal communication. Weighing the varied support resources but accounting for the lack of phone service, PlayFrank Casino’s customer assistance scores 4 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

PlayFrank Mobile Casino

playfrank mobile casino

Today, a functional mobile interface isn’t just a bonus; it’s an expected feature. As many players prefer accessing their games on the go, PlayFrank’s mobile capabilities come into focus.

Mobile compatibility overview:

Category Status
Platform Compatibility iOS, Android, and Windows
Browser Compatibility Yes
Mobile Application No

Upon inspection, PlayFrank’s mobile site resembles its desktop version, retaining key features that players value. Designed with mobile users in mind, the interface adapts well to smaller screens, offering an intuitive layout.

Even without a specific app, PlayFrank’s mobile website performs consistently. It’s crafted to work efficiently across various browsers like Safari, Chrome, Firefox, and Edge. Compatible with iOS, Android, and even Windows devices, players can explore PlayFrank’s broad game selection directly via their browser. This versatility showcases the casino’s priority in providing players with a consistent gaming environment, regardless of location.

Expert's Rating
Mobile Gaming Experience 3.9

Weighing the pros and cons, PlayFrank’s dedication to refining its mobile casino interface stands out. However, the absence of a dedicated app might be a minor setback for some. With these considerations, PlayFrank Casino scores 3.9 out of 5 for its mobile capabilities.

Jamie Wall
Jamie Wall Casino Analyst

PlayFrank Casino Games

PlayFrank Casino offers various games for various tastes. The game list is updated regularly, ensuring new options for players frequently.

Here’s a succinct breakdown:

Game Type Number of Games Most Popular Game
Slots 1500+ Book of Dead
Jackpots 30+ Mega Moolah
Game Shows 20+ Crazy Time

The games are organised into easy-to-find categories. Slots form a significant portion of the offerings, with titles from notable companies like Play’n Go, Microgaming, NetEnt, and Pragmatic. Following slots, there’s a “Featured” section and a “New” section highlighting the latest additions. The “vendors” tab also stands out for those loyal to certain game developers, enabling a filter-based game search by specific providers.

Moreover, the website provides a detailed count of games under each category, offering clarity and easy navigation. And of course, you can use a search box to look up a specific game.

One thing to note is that the Live Game section at the casino is labelled “Game Shows.” However, the section does feature a handful of actual live games. Still, these are limited in number, firmly within the single-digit range. Still, the games are of high quality, which is to be expected as they come mainly from Evolution Gaming.

To dive deeper into the specific game types, continue to the detailed categories below.

Slot Games

For fans of slot games, PlayFrank Casino has an ample collection. With over 1,700 slot titles, players have a broad selection. These games come from reputable creators, covering classic and newly-released titles.

The best slots casino has to offer below:

Book of Dead
RTP 96.21%
Max win x 5000.00
Legacy of Dead
RTP 96.58%
Max win x 5000
Starburst
RTP 96.1%
Max win x 50000
Primate King
RTP 95.66%
Max win x 3800
Fire Joker
RTP 96%
Max win x 800
Fishin Frenzy The Big Catch
RTP 95.32%
Max win x 50000
Gonzo's Quest
RTP 96.0%
Max win x 3750.00
Reactoonz
RTP 96.51%
Max win x 4570

Jackpot Games

If jackpot games interest you, PlayFrank Casino has over 50 titles. While this isn’t the most extensive range compared to other online casinos, it does include some notable games.

Here’s a breakdown of some jackpot games with their respective RTPs and providers:

Game RTP Provider
Diamond Mine JPK 96.43% Blueprint Gaming
The Goonies 96.06% Microgaming
Vegas Night Life 96.00% NetEnt
Lucky Lady 95.56% iSoftBet
Crabbin for Cash Jackpot King 94.50% Blueprint Gaming
Temple of Wealth 94.20% Play’n GO
Funky Pharaoh Jackpot King 93.53% Blueprint Gaming
Mega Moolah 93.42% Microgaming
Mega Bars Fortune Wheel JPK 93.00% Blueprint Gaming
Queen of Alexandria WOWPOT 92.50% Microgaming

Live Casino Games

Shifting focus to the Game Shows section, these games combine elements of popular TV shows with gaming elements. PlayFrank offers more than 20 game show titles. Yet, compared to some other online live casinos, this might seem limited. As we mentioned, within the “Game Shows” category are a few traditional live games, including Sic Bo and Poker. The presence of these games adds variety, though in limited quantity.

Explore Top-10 best live & gameshow titles:

Game RTP Provider
Ultimate Texas Hold’em 99.00% Evolution Gaming
Side Bet City 96.69% Evolution Gaming
Dream Catcher 96.58% Evolution Gaming
Gonzo’s Treasure Hunt 96.56% Evolution Gaming
Crazy Coin Flip 96.05% Evolution Gaming
Caribbean Stud Poker 96.00% Evolution Gaming
Funky Time 95.99% Evolution Gaming
Crazy Time 95.50% Evolution Gaming
Deal or No Deal 95.42% Evolution Gaming
Mega Ball First Person 95.00% Evolution Gaming
Expert's Rating
Variety of Games 3.0

PlayFrank UK does a fabulous job with its slots, the overall game variety has room for growth. The site is easy on the eyes and easy to navigate, but it feels a tad restricted when it comes to game options. For someone who loves a bit of everything, this could feel limiting. All things considered, I’d give PlayFrank Casino a 3 out of 5 for game variety and interface. A few more additions could spice things up, especially in the traditional table games!

Jamie Wall
Jamie Wall Casino Analyst

Player Reviews on Playfrank Casino

trustpilot

Trustpilot

PlayFrank Casino’s Trustpilot presence presents an insightful glimpse into their customer satisfaction level, with the pendulum swinging largely towards the negative side. Boasting 65 reviews, the overall 1.7 rating paints a picture that suggests areas of potential improvement.

The vast majority of reviews lean on the side of dissatisfaction, highlighting a range of concerns. Primary among these is the lengthy withdrawal process. Many players express frustration at not only the time taken to process withdrawals but also the lack of communication from the casino regarding any delays or issues. Such feedback rings alarm bells as timely and reliable payouts are often a significant trust indicator for online casino websites.
Another bone of contention revolves around bonus offers. Players seem particularly disgruntled about unfulfilled bonus promises. Even when it’s not about receiving promised spins or encountering unexpected changes to their bonuses, it appears PlayFrank Casino may be dropping the ball in this department.

However, it’s not all doom and gloom. Amidst the sea of complaints, there are a few positive reviews. Some users commend Playfrank’s website for its varied game offerings, user-friendly interface, and prompt customer service. This mixed feedback suggests that while overarching issues may affect a substantial portion of users, others navigate the online casino without issues.

Yet, what amplifies the concerns is the casino’s noticeable silence. The apparent absence of responses to negative reviews suggests a communication gap. Such transparency and active communication are pivotal for online slot sites to foster trust.

casinoguru

Casino Guru

The overall sentiment from the player reviews on Casino Guru paints a bigger picture of PlayFrank Casino. With an average rating of 8.7/10 from the Casino Guru team and a rather positive opinion out of the 28 reviews, it’s clear that there’s a lot to unpack.

Several users appreciate PlayFrank for its vast selection of slots and the reputed reputation they’ve built over time. They acknowledge the timely payouts and the transparency of operations.

Some players found their documentation and security verification processes rather cumbersome. One player highlighted the frustration with needing a photo in a specific format. Such meticulous verification procedures, while ensuring safety, may come off as inconvenient.

There’s also a mix of feedback regarding customer service. Some users found them swift and effective, while others have suffered delays and unresponsiveness, particularly in the live chat function. Moreover, there’s notable discontent regarding the non-availability or hidden details of certain bonuses and the omission of popular slots or games from their website.

On the brighter side, the casino’s user interface is often praised for its ease of navigation and the vast array of gaming options available. The filtering options, allowing users to pick or exclude specific game providers, is a standout feature that many appreciate.

askgamblers

AskGamblers

With a 7.98/10 rating from the AskGamblers team and a slightly lower 7.1/10 from users based on 42 reviews, PlayFrank Casino garners varied opinions among its user base. Let’s look at the dominant narratives within these reviews.

A palpable wave of positivity has arisen from several reviewers who appreciate PlayFrank’s game variety and user-friendly interface. The casino’s efficient and swift withdrawal process, coupled with a simple bonus system, has won the hearts of many players. The ability to converse with customer support even before account registration further adds to the appeal, suggesting that PlayFrank is committed to transparency and clear communication.

However, a recurring theme of concern is also evident. Withdrawal times, while quick for some, seem to stretch endlessly for others, causing frustration. The verification process is also quite stringent, with multiple document submissions required. Although thorough verification processes guarantee security and legitimacy, they can occasionally err on the side of overcaution, resulting in customer frustration. Additionally, the lack of phone support and the non-standardized cases with customer service agents have added to the mixed sentiments.

A heartening aspect, however, is PlayFrank Casino’s responsiveness. The casino’s team, on several occasions, has taken time to address concerns raised in the reviews, typically within a two-day window. This quick turnaround in response time suggests a brand committed to continual improvement.

PlayFrank Casino, as depicted by its user reviews, seems to have mastered certain aspects of the online casino gameplay but still has room for improvement in others. The intuitive design, game variety, and at times efficient withdrawal process juxtapose the challenges with verification and some inconsistent customer service quality. That said, the brand’s willingness to involve and address feedback is a positive sign, indicative of a proactive approach.

Final Words

PlayFrank Casino is notable for its broad collection of slot games sourced from reputable game developers. Players can access the casino website across various devices, making mobile access convenient without requiring an app. While the customer support team is quick to respond, it isn’t around the clock, which might concern some. Also, here’s a heads-up for players: Deposits made via Skrill and Neteller don’t qualify for the welcome bonus.

On the flip side, some aspects could use a touch-up. The offerings in game types, particularly game shows and jackpots, feel limited. The selection of live table games also leaves room for more.

Weighing the pros and cons, PlayFrank Casino gets a solid 4.1 out of 5. It might be a hit with slot fans, but it’s worth checking out firsthand to see if it aligns with your gaming preferences.

Overall Rating

How we rank? 4.1
License and Security 5.0
Bonuses & Special Offers 3.9
Payment Options 4.5
Customer Care 4.0
Mobile Gaming Experience 3.9
Variety of Games 3.0
Jamie Wall
Jamie Wall Casino Analyst

FAQ

Is there a maximum withdrawal amount at PlayFrank?

No, PlayFrank does not impose a maximum withdrawal limit. This means players can withdraw their winnings without restrictions, which can be especially beneficial for high rollers or those with significant wins.

Is there a demo mode at PlayFrank?

Yes, PlayFrank offers a demo mode for many of its games. This means players can try out games where they can play without using real money, providing a chance to get familiar with the gameplay and features before committing any funds.

Are PlayFrank casino games fair?

Absolutely. PlayFrank’s games are underpinned by Random Number Generators (RNG), ensuring that every spin or game round is random and unbiased. This system makes sure a fair play environment where outcomes cannot be predicted or manipulated.

Can I play live roulette at PlayFrank?

Unfortunately, no. While PlayFrank offers a range of games, traditional roulette is not part of their current game portfolio. Players looking for this classic game might need to explore another casino sites with live roulette.

Is there a PlayFrank loyalty program?

No, currently, PlayFrank does not offer a dedicated loyalty program. However, they have various promotions and bonuses that can benefit regular players.

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User reviews of Playfrank Casino

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4.0

January 31, 2021

Christine Walker

United Kingdom United Kingdom

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The Playfrank Casino promotions can make me play all day.

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