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Mr Green Casino

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Mr Green Casino Bonuses

Discover 0 Mr Green Casino bonus codes available in June 2024

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Mr. Green casino does not provide gambling services for players from Great Britain

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Mr Green Casino Review

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  • Launched in 2008
  • License UK Gambling Commission, Malta Gaming Authority, Spelinspektionen, Spillemyndigheden
  • Min Deposit £10
  • Payment Methods Maestro, MasterCard, paysafecard, Pay by Mobile, PugglePay, Quick Pesa, WebMoney, Wire Transfer, Wirecard, Zimpler, AstroPay, Discover, Euroset, Postepay, Pay by SMS, PayForIt
  • Withdrawal Methods iDEAL, MasterCard, Neteller, paysafecard, Skrill Moneybookers, SOFORT Banking, Visa, Wire Transfer, eCard, iDebit, Paybox, Postepay
  • Min Withdrawal £30
  • Games 3698
  • Game Types Poker Games, Roulette, Scratch Cards, Slots
  • RTP 97.42%
  • Game Providers 1X2 Gaming, BetSoft, Blueprint Gaming, Core Gaming, Cozy Games, Evolution Gaming, Foxium, Gamomat, Inspired, Kalamba Games, Lightning Box Games, Merkur Gaming, Microgaming, NetEnt, Nolimit City, Novomatic, NYX Interactive, Oryx Gaming, Play'n Go, Playtech, Push Gaming, Quickspin, Red Tiger Gaming, Relax Gaming, Scientific Games, Yggdrasil Gaming

Mr Green Casino Pros & Cons

  • Pros

  • Games from Top Providers: The casino boasts a comprehensive array of games from top developers like NetEnt and Microgaming, offering slots, table games, and live casino options.
  • User-Friendly Interface: The website and mobile apps (iOS and Android) are designed for easy movement through the site. The interface is intuitive, making it simple for users to find games and access various features.
  • Robust Mobile Site: Recognised for its mobile gaming excellence, Mr Green provides dedicated apps for iOS and Android. These apps maintain the quality and range of games on the desktop version.
  • Strong Focus on Responsible Gaming: The casino's 'Green Gaming' initiative shows its commitment to player safety. This program helps players monitor and control their gambling habits, promoting a safer gaming environment.
  • Cons

  • Limited Information on Deposit and Withdrawal: The casino could improve transparency regarding minimum and maximum limits, processing times, and associated fees for different payment methods.
  • Customer Support Limitations: While the live chat feature is efficient, more direct email and phone support must be needed for players who prefer these communication channels.

Mr. Green casino no longer provides gambling services for players from Great Britain. Consequently, we are unable to recommend Mr. Green casino to our readers at this time.

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Brand History of Mr Green Casino

Mr Green has established itself as a prominent player in international online gambling since its inception in 2007. Born from the entrepreneurial spirit of Mikael Pawlo, Fredrik Sidfalk, and Henrik Bergquist, Mr Green quickly became known for its comprehensive offerings in sports betting and online casino games. Its trip from an independent entity to a valuable asset within larger corporations marks its significant impact and growth in the industry. The acquisition by William Hill in January 2019 for £242 million underscored its value and potential, further solidified when William Hill became a part of 888 Holdings in July 2022 for £2.2 billion. This lineage of ownership underlines Mr Green’s stature and its pivotal role within the evolving business sphere.

The brand’s unique blend of style and commitment to responsible gambling carves its niche. Unlike many competitors, Mr Green has a distinctive theme that runs through its website and branding, giving it a recognisable interface. Suitable for various audiences, from casual customers to professional players, Mr Green appeals to those who value a mix of tradition and innovation in their online gaming process.

Parent Company 888 Holdings
Website mrgreen.com
Head Office Address Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta
CEO’s Name Fredrik Sidfalk, Henrik Bergquist and Mikael Pawlo

This table shows the brand’s operational context, underscoring its integration within a larger corporate structure while keeping its unique identity and commitment to excellence in the online gambling industry.

Usability Facts of Mr Green Casino

Visiting Mr Green Casino greets users with a sophisticated design highlighting its unique theme. The interface is clutter-free and features a soothing colour palette of green against darker tones, aiding in visual comfort for users who spend time on the site.

The casino’s website design is intuitive, simplifying finding different sections and games. This UX extends to mobile devices, indicating a design adaptable to various screens. Despite the basic categorisation and search functionality, which aids in locating games by name or provider, including more detailed filters could be a beneficial addition.

Games are available across a spectrum of styles and preferences, including slots, jackpots, and live dealer games, and it’s easy to navigate between the categories. Response times when switching between games or sections are prompt, contributing to a fluid user interaction. The interface’s design reflects the brand’s upscale ethos and meticulous attention to detail.

Here’s how Mr Green stacks up in terms of usability:

Ease of Interaction Intuitive and easy-to-follow
Mobile Games Availability Fully responsive and mobile-friendly
Game Filters Basic categorisation; lacks advanced filters
Search Function Efficient and easy to use
Loading Speed Quick and responsive across various sections
UX and UI Rating Excellent design with a sophisticated feel
Expert's Rating
First Impression 4.5

Mr Green Casino offers a first-class process distinguished by its polished interface and the excellence of the games on offer. Although the casino could improve by providing more detailed game filters, its easy-to-use interface and fast loading times compensate for an easy gaming process. Given these factors, Mr Green Casino deserves a solid rating of 4.5 out of 5 for usability, reflecting its highly polished website.

Jamie Wall
Jamie Wall Casino Analyst

Licensing, Safety, and Player Protection

Mr Green Casino is acknowledged for its diligence in maintaining a reliable and secure gaming atmosphere. Its licence under the UK Gambling Commission, with account number 39264, underscores its commitment to upholding the rigorous regulatory standards set forth by one of the industry’s most respected authorities. Additionally, the casino’s Maltese licences, including LGA/CL1/521/2008, LGA/CL1/772/2011, and LGA/CL1/869/2013, signify adherence to a broad spectrum of legal and operational protocols necessary for online gambling services.

However, Mr Green had setbacks, including substantial fines from the UK Gambling Commission for past deficiencies in protecting vulnerable gamblers and lapses in money laundering prevention. These incidents spotlight the casino’s accountability to stringent gambling regulations and reflect a history of active, corrective oversight by regulatory bodies.

Regarding user safety and responsible gaming practices, Mr Green introduces the Green Gaming initiative. This program symbolises a commitment to users’ well-being, offering tools and support to maintain a positive and balanced approach to gaming. The Green Gaming Tool, with its self-assessment test and gameplay data analysis, provides personalised insights into a user’s gaming habits, promoting informed decisions and healthier gaming behaviour.

Security information:

SSL Encryption 128-bit
Deposit Limits Ability to set a maximum daily, weekly and/or monthly Deposit Limit.
Activity Limitations The ‘Take a break’ option allows you to take a break for 1, 7 or 30 days.
Self-Exclusion Mar Green Casino offers a self-exclusion option with time frames ranging from 6 months up to indefinitely (minimum of 6 months).
Protection of Minors NetNanny, Content Watch and Cyberpatrol
Problem Gambling Organisations Gamcare, Gamblers Anonymous
IT Security Robust IT security measures to protect player information.
Firewall Yes
Anti Money Laundering ID Verification
Expert's Rating
License and Security 4.0

Given these features, Mr Green has demonstrated a secure and proactive environment that values its users’ safety and positive participation. Yet, the previous regulatory penalties serve as a reminder for continuous vigilance and improvement.

With these considerations in mind, and based on the concrete measures for player safety and the rectification of past issues, Mr Green Casino is assigned a score of 4 out of 5. This rating balances the casino’s firm stance on responsible gaming and the past challenges it has worked to overcome.

Jamie Wall
Jamie Wall Casino Analyst

Mr Green’s Terms and Conditions

Understanding the terms and conditions at Mr Green Casino is vital for a secure and predictable gaming session. Important highlights include:

  • Age Requirements: Access is permitted only to players who meet the legal gambling age in their area. Players under 18 are strictly prohibited.
  • Account Creation: You must register personally. The casino holds the right to decline the creation of an account.
  • Transactions: The casino offers various deposit and withdrawal options, which may be adjusted. Minimum and maximum restrictions bind transactions.
  • Promotional Offers: All bonuses come with detailed terms, including wagering requirements. Restrictions on cashing out and bet sizes are in place.
  • Game Rules: Each game has its rules listed in its respective section. Players must follow these rules.
  • Control Measures: The casino provides mechanisms for players to manage their gambling activities.
  • Copyright: The casino is the sole owner of its site content, protected by copyright laws.
  • Liability: The casino disclaims liability for indirect or specific losses or damages related to the use of their site.
  • Changes to Terms: The casino’s terms may be modified, and the player must be informed of such changes.

By respecting these terms, players can have a protected and just environment at Mr GreenCasino. It is always advisable to play responsibly for the most gratifying process.

How to Register Your Mr Green Casino Profile

Registration and account verification processes are vital for security, legal compliance, and access to all features of the casino, including withdrawals and bonuses. Here are the detailed steps to register and verify your casino profile at Mr Green Casino:

step 1 Accessing Mr Green's Website

Click the ‘Create Account’ button in the screen’s upper right corner to create an account at Mr Green.

step 2 Filling in Basic Information

On the registration form that appears, enter your Email and password, and select your country, such as the United Kingdom.

step 3 Agreeing to Legal Terms

Check the box to accept Mr Green’s Terms and Conditions, Privacy Policy, and Player Protection, and confirm that you are over 18.

step 4 Mobile Verification

Provide your mobile number so you can receive a validation code via SMS.

step 5 Entering the Verification Code

Enter the 4-digit code sent to your mobile phone in the SMS to verify your account.

step 6 Completing Personal Details

Complete the registration form by providing your full name, date of birth, and home address.

step 7 Finalising Registration

To complete your account setup, review all entered information, accept the necessary terms, and opt-in for any sign up offer, if available.

  • Regularly check the email associated with your Mr Green account for any communications from the casino.
  • Take the most by using joining offers or welcome bonuses that may apply to your new account.
  • Complete any additional verification requirements promptly to guarantee full access to all site features and an easy gaming process.

Remember, it is important to provide accurate and honest information throughout this process. False or misleading information can lead to delays or issues with your account.

Mr Green Casino Promotions

To get you started, Mr Green Casino has three tempting bonuses and special offers. You can get free spins on popular slots by making a minimum deposit. There are many ways to improve your play and win prizes right away.

Welcome Offer

New players at Mr Green Casino are greeted with an introductory offer on slot games, sports betting and Live Casino. This promotion is an exclusive perk for new customers from the UK who choose to participate. To claim this benefit, you must sign up to create an account. After signing up, make sure to make a £20 deposit and go to the promotions area to select this specific offer. Be aware that the bonus money comes with wagering requirements. It’s worth noting that no special bonus code is necessary to access this offer.

April Bonus Cash Shower

At Mr Green Casino, there’s a special bonus for Live Casino players. If you enjoy playing Blackjack with a dealer, double your starting sum by making a modest £20 deposit. If setting up a new account, head to the promotions section after registering, and opt into this offer. The best about this bonus is that it can be claimed daily and comes with low wagering requirements. It’s an opportune moment to interact with one of the casino’s popular games, and you won’t need any Mr Green promo codes to activate this bonus.

£5,000 Cash Drop

The bonus is valid for existing customers of Mr Green Casino, who wish to give new games a try. With 73 cash prizes and the maximum win of £5,000, it’s a nice opportunity to spin reels of newly presented titles at Mr Green Casino and get a chance for reward.

Expert's Rating
Bonuses & Special Offers 4.0

The bonuses offered by Mr Green Casino are a great mix of opportunities for new and existing players, including deposit-based options and the promo presenting rewards daily. These deals are on par with those from well-known names, proving that Mr. Green cares about his players and wants them to have a fun time. However, the casino lacks a no deposit bonus and special deals for sport bettors. Therefore, although the current promotional lineup is attractive, it only gets a 4 out of 5. If more variety is added, this score could go up.

Jamie Wall
Jamie Wall Casino Analyst

Mr Green Casino Games

Mr Green Online Casino is a comprehensive gaming destination enriched by an array of games from esteemed developers like NetEnt, Microgaming, Play’n GO, and Yggdrasil. This rich catalogue spans slots, jackpots, live casino games, Megaways, and table games, designed to fit various player preferences.

Games Category Number of Games Most Popular
Slots 2980 Heart of Rio
Jackpots 30+ Cash Volt
Live Casino Games 75 Mr Green Roulette Live
Megaways 20+ Fishin Frenzy Megaways
Table Games 30+ European Roulette

Slots

Mr Green UK offers various slot games: from the festive beats of the Brazilian carnival to the fiery spins of classic slots and mythical quests underwater, each game brings its unique flavour to your screen. Below are the most popular slot games presented in the casino along with the basic information about them.

Hot Burning Wins
RTP 96.00%
Max win x 150
Reactoonz
RTP 96.51%
Max win x 4570
Big Bass Bonanza
RTP 96.71%
Max win x 2100
Lucky Mr Green
RTP 96.04%
Max win x 800

The casino does not offer RTP (Return to Player) information for its games, giving players insight into the potential payout percentages they can expect. It doesn’t provide detailed info on the game providers’ volatility, which might interest players seeking games with specific risk levels.

After registration, the casino allows users to play in demo or practice mode for many games. This feature is quite common in UK casinos and enables players to familiarise themselves with the gameplay and features of various games without the need to wager real money. It’s an excellent way for newcomers to get accustomed to the casino’s offerings and for existing players to try out new games.

Jackpots

Mr Green Casino’s Jackpot games category features over 30 unique titles, appealing to players interested in the fun of potentially securing large wins. Each game in this segment is crafted to offer an amazing pursuit of substantial rewards, making it a highlight in the casino’s offerings.

Jackpot Game Provider RTP (%)
Cash Volt Red Tiger 94.78
Arcade Bomb Red Tiger 96.15
Bounty Raid Red Tiger 94.72
Jack in a Pot Red Tiger 96.06
The Greatest Train Robbery Red Tiger 95.02

Live Casino

Mr Green Casino’s Live Casino Games section is a hub offering around 75 dynamic games, predominantly from Evolution Gaming. This collection is designed to familiarise the fun of real-time casino play, with live dealers and interactive features that bring the casino floor to life from the comfort of home.

Live Casino Game Provider RTP (%)
Lightning Lotto Evolution Gaming 96.08
Gonzo’s Treasure Map Evolution Gaming 95.26
Gold Vault Roulette Evolution Gaming 97.3
XXXtreme Lightning Roulette Evolution Gaming 97.3
Boom City Pragmatic Play 96.43
Texas Hold’em Bonus Poker Evolution Gaming 98.37

Megaways

Mr Green Casino’s Megaways category showcases a collection of over 20 titles, each offering an unforgettable gaming process. Thanks to their innovative mechanics like cascading reels and multiple ways to win, these games have dynamic gameplay and the potential for big payouts.

Megaways Game Provider RTP (%)
Fishin’ Frenzy Megaways Blueprint 95.02
Buffalo King Megaways Pragmatic Play 95.55
Eye of Horus Megaways Reel Time Gaming 95.49
The Dog House Megaways Pragmatic Play 95.53
Great Rhino Megaways Pragmatic Play 95.59

Table Games

mr green Casino enriches its gaming selection with over 30 table games, appealing to those who appreciate the timeless attraction of classic casino games and the dynamic interaction of live dealer formats. This assortment includes favourites like blackjack and roulette, game shows and dice games, offering a perfect blend of traditional gameplay and modern twists.

Table Game Provider RTP (%)
First Person Craps Evolution Gaming 99.17
Blackjack Neo with Suggestions Relax Gaming 99.6
100 Bit Dice 4ThePlayer 98.94
First Person Roulette Evolution Gaming 97.3
Expert's Rating
Variety of Games 4.0

Reflecting on the gaming process at Mr Green Casino, it’s clear that the casino offers a bright and varied gaming environment. The option for demo play post-registration improves user interaction, providing transparency and a comfortable way to explore games. The casino’s rich selection across multiple categories guarantees that most players will find something that suits their taste, although the absence of bingo games narrows the scope slightly.

Given these considerations, including the comprehensive game library and the free-play options, Mr Green Casino earns a solid 4 out of 5 rating. This score reflects the casino’s strengths in offering an interesting gaming process while acknowledging areas where its offerings could be expanded to fit a broader audience.

Jamie Wall
Jamie Wall Casino Analyst

Mr Green Mobile Casino

Mr Green Casino has optimised its offerings for mobile users through web play and dedicated apps available on both the Google Play Store and the Apple Store. The Android version, named “Mr Green Casino and Sportsbook,” provides a variety of online casino games, live dealer sessions, and a wide selection of sports betting options. This app boasts fast and secure transactions, a comprehensive account overview, localised payment options, and around-the-clock customer support. It also emphasises responsible gaming with tools to manage gameplay.

In the Apple Store, the app is listed as “Mr Green Casino Games & Sport 17+.” It mirrors the Android version’s content and features, offering a similar range of casino games, live casino options, and sports betting markets. The app’s user interface is designed for easy browsing, improving the overall interaction.

Both apps have different ratings, with the Android app rated 2.5 stars from 281 reviews and the iPhone app rated 3.9 stars from 520. This rating discrepancy might reflect app performance across different sites.

Android Casino App
Mr Green App for Android https://play.google.com/store/apps/details?id=com.mrgreen.play.app&hl=en_GB&gl=GB
Name Mr Green Casino and Sportsbook
Download Count 50,000+
Rating 2.5 stars (from 281 reviews)
Provider Mr Green Ltd
Last Update 23 August 2023
Compatibility Android 8.0 and higher
App Size 3 MB
Languages English
iPhone Casino App
Mr Green App for iPhone https://apps.apple.com/gb/app/mr-green-casino-slot-games/id1495014457
Name Mr Green Casino Games & Sport 17+
Downloads Not specified
Rating 3.9 stars (from 520 reviews)
Provider Mr Green Ltd
Last Update Not specified
Compatibility iOS 13.0 or later; iPhone, iPad, iPod touch
App Size 298.8 MB
Languages English
Expert's Rating
Mobile Gaming Experience 3.5

Mr Green Casino’s strategic approach to mobile gaming reflects a balanced blend of accessibility, game variety, and user support, making sure their customers are able to have a comprehensive and interesting gaming process. While discrepancies in-app ratings hint at potential improvement areas, particularly in Android, the overall mobile offering is robust. Considering the broad game selection, the emphasis on security and responsible gaming, and the user feedback, Mr Green Casino’s mobile apps collectively earn a rating of 3.5 out of 5. This rating acknowledges the strengths of Mr Green’s mobile gaming process while recognising the opportunity for improvements to align the Android app’s user satisfaction levels more closely with those of the iOS app.

Jamie Wall
Jamie Wall Casino Analyst

Mr Green Deposit Methods

Mr Green Casino simplifies the deposit process with various payment options, setting itself apart with a focus on convenience and user accessibility. Its offerings include modern and traditional methods such as Revolut, debit cards, PayPal, bank transfers, Neteller, Skrill, and Paysafecards. A standout aspect of Mr Green’s payment setup is the absence of fees for most deposit methods, aligning with the casino’s player-friendly approach. The minimum deposit amount across all methods is a reasonable £10, fitting players of all budget sizes.

The casino maintains a policy against credit card deposits in the UK, reflecting compliance with local regulations. Additionally, the use of VISA might face restrictions in certain jurisdictions. While Mr Green excels in offering various deposit options, it needs to provide more details on maximum deposit limits and the specific processing times for each method. This information gap may pose a challenge for players seeking a comprehensive understanding of their deposit options.

Payment Method Minimum Deposit Commission Fees Deposit Processing Speed
Revolut £10 No fees Instant
VISA £10 No fees Instant
MasterCard £10 No fees Instant
PayPal £10 No fees Instant
Bank Transfer £10 No fees 1-3 business days
Neteller £10 No fees Instant
Skrill £10 No fees Instant
Paysafecard £10 3.9% Instant

Making a Deposit at Mr Green Casino

Depositing funds into your Mr Green account is simple:

  • Login to your Mr Green account.
  • Enter the ‘Deposit’ section.
  • Select your preferred payment method.
  • Enter the deposit amount (ensuring it meets the minimum requirement).
  • Follow the prompts to complete the transaction.
Expert's Rating
Deposit Methods 3.5

Mr Green Casino offers a robust selection of payment methods adapted to the needs of various players. The simple deposit process and the absence of fees on most methods underscores the casino’s commitment to a hassle-free gaming process. However, the need for more information on maximum deposit limits and processing times for each payment method suggests an area ripe for improvement.

Given the blend of convenience and areas for improvement, Mr Green Casino earns a 3.5 out of 5 rating for its deposit methods. Increasing transparency around deposit processing times and limits could elevate this score, ensuring players have all the information to manage their funds effectively within the casino.

Jamie Wall
Jamie Wall Casino Analyst

Mr Green Withdrawal Methods

Mr Green Casino prides itself on facilitating an easy withdrawal process for its players, ensuring a transparent and efficient system for accessing winnings. This guide outlines the various withdrawal methods available, minimum and maximum limits, potential fees, and the expected timeline for receiving funds.

Withdrawal Process at Mr Green Casino

To withdraw funds from Mr Green Casino, follow these steps:

  • Log in to your Mr Green account.
  • Enter the ‘Withdraw’ section in your account settings.
  • Choose your preferred withdrawal method.
  • Enter the amount you wish to withdraw (ensuring it meets the £10 minimum requirement).
  • Confirm your withdrawal request.

Players must know that withdrawal times can vary based on the method chosen, and while Mr Green strives to process withdrawals promptly, some methods naturally take longer than others.

Withdrawal Method Withdrawal Limits Withdrawal Time Commission
Bank Transfer £10 min, no max specified 1-5 working days £1 – up to £100;
1% – for withdrawals over £100
Trustly £10 min, no max specified 3-5 working days £1 – up to £100;
1% – for withdrawals over £100
Skrill £10 min, no max specified Instant (up to 2 days) £1 – up to £100;
1% – for withdrawals over £100
Neteller £10 min, no max specified Instant (up to 2 hours) £1 – up to £100;
1% – for withdrawals over £100
Paypal £10 min, no max specified Instant (up to 2 hours) £1 – up to £100;
1% – for withdrawals over £100
Paysafecard £10 min, no max specified Instant (up to 2 hours) £1 – up to £100;
1% – for withdrawals over £100

Tips and Troubleshooting

  • If you have delays beyond the stated processing times, check that all wagering requirements have been met and that your account is fully verified.
  • Keep an eye on your email for any communication from Mr Green that might explain a delay or require further action from you.
  • For any unresolved issues, contact Mr Green’s customer support for assistance.
Expert's Rating
Withdrawal Methods 3.0

While Mr Green Casino offers a streamlined withdrawal process with a player-friendly minimum amount and multiple instant withdrawal options, fees that apply to each withdrawal marks a point for potential improvement. As such, given the efficiency of the process but keeping in mind the need to pay extra even for the minimum withdrawal, Mr Green Casino’s withdrawal system earns a rating of 3 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

KYC at Mr Green

Completing the Know Your Customer process at Mr Green Casino is a simple requirement, essential for ensuring your gaming process remains secure and compliant with regulatory standards. To fulfil this process, you must provide:

  • Proof of Identity: A copy of your passport or driver’s licence is typically requested. Depending on your location, alternative government-issued IDs might be acceptable.
  • Proof of Address: Documentation to verify your current residence.

It’s crucial to understand that the KYC verification should be finalised before interacting with any gameplay or initiating withdrawals at Mr Green Casino. This step is vital for meeting regulatory demands and safeguarding your account.

If you have any difficulties or have inquiries about the verification procedure, Mr Green Casino’s customer support is available 24/7. They can be contacted through [email protected] and are ready to assist with any questions or concerns.

Following KYC mandates is crucial for ensuring a secure and responsible gaming environment. Mr Green Casino’s compliance with these requirements, through the necessity for proof of identity and residence, aligns with industry best practices. Completing this verification process promptly is advisable to prevent any potential delays in gaming or transactions.

Mr Green Customer Service

Mr Green Casino’s customer support framework is structured to offer efficient and timely assistance to its players. Customers can interact directly with support representatives or use self-help resources to answer the most common player inquiries and issues.

The absence of direct email support, a contact form, and a phone number might limit options for players who prefer these traditional methods of communication. Additionally, the lack of support through social media or messenger apps may feel like a missed opportunity for leveraging modern digital communication websites.

Support Channel Availability Average Response Time
Live Chat 24/7 Immediate
FAQ Section Always Immediate (Self-help)

Given the availability of live chat for instant interaction and the FAQ for those inclined towards self-help, Mr Green Casino’s support system is notably user-friendly. However, the absence of email, contact forms, phone support, and modern digital channels slightly narrows the scope of accessibility.

Expert's Rating
Customer Care 3.0

Evaluating Mr Green Casino’s customer support based on the available channels, accessibility for registered and unregistered users, and the breadth of support options leads to a score of 3 out of 5. The 24/7 live chat feature and FAQ section are significant strengths, providing immediate assistance and valuable information. Nevertheless, increasing the support system with additional contact methods like email, phone, and modern digital communication sites could improve accessibility and user satisfaction, potentially raising the overall score.

Jamie Wall
Jamie Wall Casino Analyst

Sport Betting

Mr Green Casino provides numerous sports betting offers to suit various preferences. Bettors have access to various wager types across different sports and events, including horse racing, football, WTA, Darts, Esports, and more. The offerings include Moneyline wagers, which are suitable for predicting outright winners in sports like tennis, basketball, and football matches that might end in a draw. Handicap bets are designed to even out matches with a distinct favourite, while point spread bets are centred on the victory margin. Over/under bets focus on predicting if the total goals or points will surpass or fall short of a specified figure.

Additionally, prop bets allow for betting on specific aspects of the game that don’t directly influence the outcome, offering an added layer of interest, such as guessing the next goal scorer. Future or outright wagers involve predictions on tournament outcomes or championship winners, stretching the betting timeline. Multiple bets or accumulators combine several selections, potentially increasing returns and raising the risk. Live betting injects immediacy into sports betting by enabling wagers during ongoing games.

One noted limitation is the absence of a welcome bonus or free bet options for new players at Mr Green Casino, which may diminish its appeal to newcomers.

Expert's Rating
Online Sports Betting 4.0

Considering the comprehensive sports betting features but acknowledging the potential drawbacks for new players due to the lack of introductory stimuli, Mr Green Casino is assigned a rating of 4 out of 5 for its sports betting services.

Jamie Wall
Jamie Wall Casino Analyst

Mr Green Reviews

After analysing player reviews from two prominent websites, Trustpilot and AskGamblers, a comprehensive picture of Mr Green Casino’s performance emerges from the players’ perspective. Below, we plunge into the specific feedback, both positive and negative, as shared by users. This detailed examination aims to provide a balanced view of Mr Green Casino, considering various aspects of the gaming process, customer support, and operational procedures, followed by a summarising conclusion.

trustpilot

Trustpilot Reviews

After a thorough analysis of more than 4k reviews from Trustpilot with an average of only 1.6 out of 5, it’s evident that Mr Green Casino elicits a wide range of user reactions. The reviews present a mix of thoughts, highlighting both commendable aspects and areas needing improvement within the casino’s operations.

Positive Thoughts:

  • Efficient Customer Support: “Never had problems there. A plus from me because of responsible gambling limits implemented here.” – Arty, Trustpilot
  • Quick Withdrawal Times: “Withdrawal: Same day, quite often within a few hours” – Terrie King, Trustpilot
  • Pleasant User Interface: “Game experience: Excellent” – Terrie King, Trustpilot
  • Game Selection: “Mr green is actually on the more lenient side regarding strictness…Some games are trash to play but some games hit different.” – C s Bally, Trustpilot

Negative Thoughts:

  • Issues with Account Blocking and Self-Exclusion: “Deposited money then they blocked my account… Noticed how I could log on and deposit money before I got blocked.” – Madeleine Kenny, Trustpilot
  • Withdrawal and Payment Challenges: “The last two I’ve been trying to make it. It says my withdraw is approved, but due to technical difficulties it was returned back to my player account.” – Politeasfuq, Trustpilot
  • Lack of Transparency in Promotions: “Avoid these scammers like the plague. They pay to advertise 100 free spins on other websites, then refuse to honour them.” – Om, Trustpilot
  • Technical Issues During Gameplay: “after a few withdrawals and you are winning, they will randomly lock you out of your account in the middle of play.” – the mayo king, Trustpilot
  • Poor Communication and Support: “I contacted them around 40 times and they give the same excuse telling me the payment team was sorting my payment out to check my email still no email and 5 days later nothing.” – Rebecca, Trustpilot

Considering the feedback from players, it’s clear that Mr Green Casino has its strengths, notably in customer support and game variety, which many users appreciate. However, significant issues such as account blocking without clear communication, withdrawal difficulties, and technical disruptions during gameplay negatively impact user interaction. The lack of transparency regarding promotions and bonuses further detracts from the casino’s appeal to new and existing customers. Improvements in communication, transparency, and technical stability could improve Mr Green Casino’s standing significantly among online casinos.

askgamblers

AskGamblers Reviews

Upon reviewing 183 player feedbacks with an average 5.6 out of 10 rating, it becomes evident that thoughts about Mr Green Casino vary significantly, with certain aspects consistently praised and others cited as areas criticised.

Positive Reviews:

  • Customer Service: “Customer service…always there to help.” This comment reflects many users’ appreciation towards mr green’s responsive and helpful customer support team.
  • Fast Withdrawals: “Withdrawals a very fast. Made a withdrawal this morning and received it in a couple of hours.” Quick payout processes are frequently lauded, underscoring the casino’s efficiency in handling transactions.
  • Game Variety: “They got a very big selection of games, very user-friendly…” Players commend Mr Green for its game library, emphasising the quantity and quality of available games.

Negative Reviews:

  • Account Management Issues: “My account was blocked… when I queried this they stated it was due to the card type?” Accounts being inexplicably locked or closed is a recurring grievance among some players, causing frustration and confusion.
  • KYC and Withdrawal Delays: “I have been waiting for a withdraw…for 3 weeks. They have asked for a hurray of documents…” The KYC process and withdrawal delays are significant points of contention.
  • Promotional Offers and Bonus Terms: “The campaign team in my region at least is very bad… campaigns usually don’t even work.” Criticism is directed at the casino’s promotional strategies and bonus terms’ perceived fairness and functionality.

The player reviews and responses from Mr Green Casino showcase a mix of feedback. Highlights include efficient customer service, swift withdrawals, and a game selection. However, there are calls for improvement in account management, KYC processes, and promotional clarity. Mr Green Casino’s active response to feedback shows a commitment to improving player interaction. Considering the positives alongside areas for growth, Mr Green Casino is on a path to refining its service, with an overall positive outlook supported by a dedication to improvement.

Final Verdict

Exploring Mr Green Casino offered a unique perspective on what modern online gaming websites can offer. The casino’s distinct gentleman-themed branding does more than just catch the eye; it underscores a deep-rooted commitment to responsible gaming and the security of its players. With a selection of games from leading developers, Mr Green fits various player bases, ensuring everyone finds their niche. The stringent security measures and licensing further reinforce the casino’s reputation as a trustworthy venue for safe gaming sessions.

However, it has its areas for growth. Challenges with account management and the need for more transparent promotional terms are notable concerns. The KYC process, crucial for security, also presents an opportunity for streamlining to improve user satisfaction. Furthermore, the limited bonuses might not satisfy those pursuing lucrative deals.

Mr Green Casino, with its focus on safety and a comprehensive gaming portfolio, is particularly appealing to players who want to prioritise a secure and varied gaming trip over the attraction of bonuses. My interaction rounds off to a rating of 3.8 out of 5, acknowledging the casino’s solid foundation in player safety and game variety despite noting areas ripe for improvement.

Overall Rating

How we rank 3.8
First Impression 4.5
License and Security 4.0
Bonuses & Special Offers 4.0
Variety of Games 4.0
Mobile Gaming Experience 3.5
Payment Options 3.3
Customer Care 3.0
Online Sports Betting 4.0
Jamie Wall
Jamie Wall Casino Analyst

FAQ

How do you use a bonus and promo code at Mr Green Casino?

To use a promotion or bonus code at Mr Green Casino, paste it during the registration or deposit procedure. The particular method depends on the Mr Green Casino promo codes you receive. Remember, bonuses include restrictions and conditions, like wagering requirements and expiration dates, so read them carefully.

How does anti-money laundering law apply to you as a customer of Mr Green?

The anti-money laundering (AML) regulations for Mr Green Casino are designed to prevent financial crimes and are a legal requirement for all regulated gaming websites. As a customer of Mr Green, these regulations directly influence your interaction primarily through the verification process and, when necessary, checks on the source of your funds. Mr Green is obligated under these AML laws and gambling regulations to conduct due diligence to confirm the identity of every player and the legitimacy of the funds they deposit. These measures are in place to prevent illicit activities like money laundering and provide a secure gaming environment.

What do I do if I need to remember my Username and Password at Mr Green Casino?

If you need help remembering your username or password for Mr Green Casino, head to their website and click the ‘Forgot Password’ option. You’ll be prompted to enter the email address associated with your account. Once you’ve done that, follow the reset instructions to your email to easily regain access to your account.

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