LuckyMate Casino

When you sign up for a new casino, the first thing you want to know is if it’s properly licensed. In LuckyMate’s case, the answer is yes. The casino is approved by the UK Gambling Commission (UKGC) under account number 48789. The licence details are shown clearly at the bottom of the website, which makes it easy for you to verify.

LuckyMate gives you a full set of tools to manage your gambling habits. You can set deposit limits on a daily, weekly, or monthly basis, block yourself for a short time with a time-out, or use full self-exclusion if a longer break is required. There are reminders that tell you how long you’ve been active, and you can view your account history to track your play.

The casino also states that its staff are trained to respond quickly if you ask for help. That’s reassuring, but we did find the responsible play section itself to be quite brief, more detail would make it easier for new players to understand how to use these tools.

Security and Licensing at LuckyMate Casino

The casino also addresses underage play by requiring ID checks and encouraging parents to use filtering software if they are concerned. As per usual, you will find links to outside organisations like GamCare and BeGambleAware too.

On the technical side, the site uses SSL encryption to protect personal data, but one drawback is the lack of two-factor authentication for login, which is something we would like to see added.

LuckyMate has the strongest licence available in the UK and all the key tools required; it’s a perfectly legal casino.

LuckyMate gives players seven different ways to put money into their account. That number is decent, but it immediately stood out to us that PayPal is missing. This feels like an oversight for a UK casino as PayPal is the go-to for many players. The minimum deposit starts at £10, but it changes depending on which method you use. There are no fees applied whatsoever.

What we didn’t like was that the site didn’t explain these limits clearly on the cashier page until you are already into the process. We compared this to its sister site Betnero, which lists all this info upfront.

Deposits at LuckyMate Casino

I deposited £10 using Visa. The money landed in my balance in under half a minute, and the transaction completed smoothly without extra checks or delays.

Jordan Conroy Editor

Overall, we rate deposits at LuckyMate highly for speed and no added costs, but the lack of PayPal holds it back a little from being a perfect score.

We were left a little underwhelmed by LuckyMate’s bonus setup. There are only three main offers to claim, and that’s on the low side for the British market. Given the existing player deals are scarce, you won’t see a no deposit bonus or loyalty programme either.

Welcome Bonus

The headline deal is called the Mate’s Welcome. The way it works is simple: deposit £10 with the code MATE50, stake it on casino games, and LuckyMate gives you 50 spins on Big Bass Splash. Any money you get from those spins goes straight into your balance as cash, which is the best part of this deal.

That said, compared to casinos that stretch their welcome packages across several deposits, this one feels short-lived and doesn’t give much to keep new players hooked.

Other Promotions

Outside of the welcome offer, the weekly deals are:

• Big Bass Boost: For every £200 you stake in a week, you get 20 spins on the Big Bass range. You can repeat it up to 10 times, but spins vanish after 24 hours.
• Game of the Week: Deposit £20 using code HOTPICK and stake £50 on the featured title, then you’ll get 20 spins back. This deal rotates weekly, which at least mixes things up.
• Drops & Wins: A Pragmatic Play network promo with daily cash prizes and weekly tournaments. It’s the same across many casinos, so it doesn’t feel unique to LuckyMate.

These weekly promos add some variety, but the actual value feels middling. The welcome deal is clear and fair on winnings, yet too short-lived, and the regular promos don’t bring much variety.

LuckyMate lists 1,795 games in total, of which roughly 1,400 are slots, which is somewhere in the middle tier. The site also includes table games and a live casino lobby, so it isn’t just reels here. That makes it a decent place for players who like a mix, though anyone who’s used to libraries pushing past 3,000 games will quickly see the size difference.

Navigation feels like a step up compared to other LuckyMate sister sites. The provider filter is a proper improvement: we could narrow things down to specific studios, and the site goes beyond just names by listing all providers and how many games they supply. Still, the main categories are basic, and the lack of subcategories like jackpots or megaways is a strange omission.

Every thumbnail shows the provider, and clicking the small “i” icon brings up a detailed info page. The page has all the info you need: game description, features, player rating, FAQ, provider, and RTP. Some bits are even presented in a table format.

The issue is inconsistency: some newer games simply display an error message instead of the promised page. However, we assume these will be slowly updated with info over time.

As mentioned, the casino does publish RTP for most games, and demo play is available once you’re logged in. That’s a plus; not all online casinos, including LuckyMate’s siblings and its competitors, do that.

Game Types at LuckyMate Casino

Slots

LuckyMate has a decent slot selection, just short of 1.5k games. You can find megaways games, jackpots and of course regular video slots among the list.

Slot Options at LuckyMate Casino

I tested Big Bass Bonanza and Book of Dead during my time at LuckyMate. Big Bass Bonanza had a fun theme and I like the cash collect feature. Book of Dead, as always, brings the classic ancient Egyptian vibe, with high volatility and great potential for big wins. The gameplay was incredibly fun there.

Jordan Conroy Editor

Slingo

Slingo selection is modest; you get a little over 30 games. Most of the popular titles are included, but some niche ones might be missing.

Slingo Options at LuckyMate Casino

I gave Slingo Candy Machine Bl4st a shot. Enjoyable gameplay, I like that you can chain wins and earn money before making Slingos.

Jordan Conroy Editor

Table Games

LuckyMate just has 80+ table games on offer, not much at all when compared to other casinos. You’ll get only a few basic poker games and video versions of live titles. Surprisingly, no blackjack here and only a single roulette are provided.

Table Games at LuckyMate Casino

Live Games

LuckyMate hosts 200+ Live Games, a respectable amount. Unlike tables, this time the selection is much more varied. There’s roulette, blackjack, baccarat, poker and game shows too.

Live Games at LuckyMate Casino

Played Crazy Time from LuckyMate’s live casino, and I must say it was crazy gameplay indeed. The game show-style format with its fun bonus rounds is a real highlight, the host was really into making the session feel great.

Jordan Conroy Editor

A medium-sized library overall, we do appreciate the navigation features included this time. The game section is a breeze to browse.

LuckyMate only supports six cashout methods, which puts it on the leaner side compared with other UK casinos. The minimum amount is £10, and the casino itself does not apply fees, though a bank or processor might.

For UK players, this is a fair setup, but again, we have to mention the lack of PayPal. This will limit a considerable chunk of the user base with how popular this option is.

Expect to receive your funds within two days, but don’t write off potential delays. These can happen as one can see from the LuckyMate casino reviews.

Withdrawals at LuckyMate Casino

I used Visa to withdraw £10 from the casino. The money arrived in less than 24 hours, quicker than declared. That left me satisfied, though Mastercard users may face slower transfers since some are rerouted as bank withdrawals.

Jordan Conroy Editor

Verification

LuckyMate does require identity checks before releasing money, as per UK regulations. You’ll normally be asked to provide proof of identity, address information, and the debit card details. The downside is that LuckyMate does not guide you through this process well. There’s a dedicated Verification page in the FAQ; you can learn more about the whole process there.

LuckyMate does the general withdrawals fine: withdrawal times are okay, and the limits are fair. The weak point is the lack of choice, with only six methods and no PayPal.

At LuckyMate, you can reach support through live chat, email, or by asking for a callback.

Casino doesn’t provide a phone number anywhere, which makes the callback the closest thing to phone support. Email is listed; you can reach out to [email protected], but it we only see it as a backup for less urgent questions.

Live chat is clearly the fastest tool, though it is not available 24/7. If you try to use it outside working hours, you’ll only get a prompt to leave your email and wait for a reply later. We couldn’t find the info on working hours listed on the site.

I used the chat to ask about cashout fees and the upcoming promotions. The wait time was just over 30 seconds. The agent answered both questions politely and directly, though the replies were on the short side.

Jordan Conroy Editor

Support at LuckyMate Casino

The site also includes a FAQ, though it feels very basic. There are only six categories in total, and the answers are kept short. On top of that, there is no search bar, so you need to click through manually to check if your issue is covered.

LuckyMate’s customer care helps in most cases; the team responds quickly when they’re operating. The FAQ is unfortunately overly basic; it might not replace the need to reach out to support.