Ivy Casino

Ivy Casino operates under licence 23328 from the UK Gambling Commission. The details are shown clearly at the bottom of the site, with a link to the official UKGC register.

The safer gambling page is short, but includes the main tools. Players can set deposit limits, trigger reality checks, take temporary breaks, use self-exclusion through GAMSTOP, or complete a self-assessment. The information is presented in collapsible menus, which makes it easy to browse, but some may find the guidance too brief.

Links to external support are included as well as per UKGC requirements. BeGambleAware, GamCare, and GAMSTOP are all listed, giving players direct access to outside help. Ivy Casino also highlights the legal age limit, stating that accounts are for players aged 18 and over, and encourages reporting if someone underage is suspected of using the site.

The casino uses encryption to protect personal data and financial details. What it does not provide is two-factor authentication, which is not required by law, but would be a useful tool.

Security and Licensing at Ivy Casino

Ivy Casino is a perfectly legit website, it’s not blacklisted anywhere and it follows all the regulations required from the UK online casino.

Ivy Casino gives players six ways to top up their balance. That number is fine, but we expected more, especially since many UK casinos bring in a wider set of eWallets. We were surprised that there’s no PayPal, Skrill, or Neteller, but MuchBetter is present.

There are no minimums or maximums displayed on the deposit page, and only after typing in an amount outside the range does the system correct it. This makes it harder to min-max your spending.

On the bright side, the minimums are reasonable, at £10, though the £2,000 cap per transaction is on the lower end for a UK casino. Deposits are processed instantly, and there are no extra fees.

Deposits at Ivy Casino

I added £15 with a Visa card. After entering the amount, I had to verify the transaction via Visa Secure. Once confirmed, the deposit showed in my balance within seconds, and I had the confirmation email waiting in my inbox right after.

Jordan Conroy Editor

Ivy Casino makes depositing quick and painless, but the narrow choice of methods remind us that this place still has some growth to do.

Ivy Casino puts its weight behind a single welcome deal that looks competitive when compared with other UK casinos, but the regular promotions leave much less to be excited about. No deposit bonus is absent, so the only way to claim a starting boost is through the first deposit. A loyalty programme isn’t present here either.

Welcome Bonus

The main promotion is a 100% match up to £100 on the first deposit. A minimum of £20 is required to qualify; the wagering is set at 30x, and players have 28 days to meet the playthrough. No Ivy Casino bonus code required.

The welcome package offers good value for money and is a good option for players who choose casinos based on bonuses.

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Ongoing Promotions

Ongoing offers for existing players are fairly limited. The main activity comes from provider-led campaigns:

• Drops & Wins: This is Pragmatic Play’s long-running tournament series, with both daily drops and weekly leaderboards. The prize pools are high, but these events are also common at many UK casinos, so this isn’t anything unique to Ivy Casino.
• 10 Free Spins, No Wagering: Available on Master Gems once you login and deposit £25. Players can trigger this twice per promotional period, totalling 20 wagerless free spins. In our opinion, this one is the best of these deals.
• Regular Tournaments and Cash Drops: The casino also runs frequent events tied to specific providers, with rewards spread across leaderboards or random prizes.

Ivy Casino’s welcome bonus makes sense and feels balanced, but the ongoing line-up is too light and none of the ongoing bonuses provide great value.

Ivy Casino has a catalogue of just over 500 games from 11 providers. In a UK market where some casinos list thousands, that number feels very small. Slots take up most of the space, with Slingo alongside them. Table games and live dealer options are there too, but far fewer than at bigger casinos.

The way the library is organised adds to the problem. The only visible tabs are “Slots” and “Slingo.”

Not a fan of the layout of the game library. There is no section for table games or live casino games, despite the site offering more than 60 different titles. You’re forced to scroll through the list of “All Games” or use the search function.

The search function says that you can search for both games and providers, but whenever I look for providers nothing appears on the screen, even for those that are listed at the bottom of the site.

Jordan Conroy Editor

Some games do come with detailed information pages. Popular titles include RTP values and breakdowns of mechanics, which is useful if you want to know the numbers before you play. Less popular titles, however, have no detail at all. Demo play is missing too, so you cannot try games without depositing first.

Game performance was mixed; playing on mobile was great as I didn’t face any long delays or performance issues.

On PC I found that games would sometimes take a long time to load (20 seconds+). Also had some minor lag, particularly when playing slot games. I had an audio issue when playing a Slingo game, could be an issue with headphones as sound came back after disconnecting and reconnecting to my laptop.

Jordan Conroy Editor

Below you can see the main game categories and their short overview.

Game Types at Ivy Casino

Slots

Disappointingly limited selection of options. The brand does offer a range of Megaways, Jackpot, Drops & Wins, and video slots, but the variety isn’t as great as other sites.

Slot Options at Ivy Casino

Went for Beez Kneez, the game didn’t offer a lot of bonus features, and I found the design all too basic. Fishin’ Frenzy Megaways was my second stop. I liked the Megaways feature here, but the visuals and sound design were pretty plain.

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Table Games

The site does not have a dedicated table games section, which is disappointing. Options are limited to blackjack and roulette variants with no niche options available.

Table Games at Ivy Casino

Tried Blackjack. The game looks good and runs smoothly; I would like to see lower betting options to make it more accessible.

Jordan Conroy Editor

Live Games

Again, disappointed that the site doesn’t have a dedicated Live Casino section. Limited to table games, can’t find any game shows or modern games.

Live Games at Ivy Casino

Decided to test Speed Roulette, a fast-paced roulette variant. The studio looks great, the dealer was professional, and the pace of play was quick. Also liked that you could bet from £0.10.

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Slingo Games

Good selection of options with a variety of themes and gameplay features. Even offers some games that I haven’t seen on other sites.

Slingo Games at Ivy Casino

Played Slingo Shark Week. The design is cool, but I don’t like that you need to hit 5 Slingos to win a prize.

Jordan Conroy Editor

Ivy Casino game library is very small for a modern UK casino. Adding more titles would go a long way, as well as introducing some new categorisation.

Ivy Casino limits withdrawals to four methods. Each one has a £10 minimum, which is the average and there are no fees applied to either. You can expect your cashouts to be processed within 24 hours, although some Ivy Casino reviews on Trustpilot point out that the delays do happen. The site is also compatible with Visa Fast Funds.

Withdrawals at Ivy Casino

Harder to find the Withdrawal page; have to use the menu or click on the Account button in the top-right corner. The list of available options can be found in the drop-down menu. I like that you can see your withdrawable balance on the withdrawal screen, which makes it easier to know what you can cash out. The whole thing took less than 20 seconds to complete.

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Verification

Verification is handled early in the process, with Ivy attempting to check accounts automatically during registration. If the automatic check does not go through, the casino asks for proof of address and identity. FAQ has several questions on the topic of verification, but doesn’t outline how you should submit your documentation.

After creating my account I received an email stating that the site had completed the verification checks and that my account was verified.

Jordan Conroy Editor

Withdrawal time at Ivy Casino is pretty fast once the request is made, but the small set of methods keep the cashier from competing with the stronger UK brands. Visa Fast Funds is a positive addition for debit users, though the absence of popular digital wallets still makes Ivy feel outdated.

Ivy Casino relies on two support channels: live chat and email. That’s enough to cover most situations, though it doesn’t feel as complete as brands that add a phone line or social media help. The FAQ is also there, but the way it’s built makes it harder to use than it should be.

Live chat is the quicker way to reach the team. It sits in the menu or the footer, and the first screen brings up a bot before you can get to an agent. That extra step feels unnecessary if you’re already logged in, as the casino should have your details on file. Once past that, the response time is strong.

I tested the chat myself and was connected in under half a minute, even though the wait screen said one to three minutes. I asked about withdrawals and Google Pay, and replies came in less than a minute each time. The answers were clear, but the style was short and scripted rather than conversational. It solved my problem, but it didn’t feel very personal.

Jordan Conroy Editor

Email is the slower method, though it can be useful for issues that aren’t urgent. The address is easy to find, and the system sends you a ticket confirmation straight away so you know your query is in the queue.

I sent an email about verification mid-morning. Within a minute I had the ticket, and then a second reply asking me to send personal details before they could answer. Once I replied with those, the actual response came through the same day. It explained what I needed, but the back-and-forth slowed things down. Asking for those details upfront would make the process much easier.

Jordan Conroy Editor

The FAQ section has around 27 entries. Some questions are covered well, but others are too short, and with no search box or index you’re left scrolling down the page to find what you need.

Support at Ivy Casino

Live chat is the fastest and most practical way to get help at Ivy Casino. Email works fine for non-urgent issues, but the process could be more convenient. The lack of phone support and a clunky FAQ leave the help desk behind stronger competitors.