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Our in-depth review of Fortune Games Casino scrutinises key aspects like licensing, security protocols, and game fairness. We explore the game library, which boasts many options, including slots, table games, and live dealer activities. Additionally, our analysis assesses the casino's mobile compatibility, confirming that players can play their preferred games on various devices.
Launched in2021
LicenseUK Gambling Commission, Alderney Gambling Control
Game Selection: Over 1500 games, including slots, table games, scratchcards, bingo, and jackpots, are available, giving players various options.
Quality Game Providers: Fortune Games partners with top-tier developers like NetEnt, Microgaming, Quickspin, Yggdrasil, and Pragmatic Play, ensuring high-quality gaming sessions.
Mobile Optimisation: Dedicated apps for iOS and Android allow users to comfortably game on the go.
Secure and Responsible Gaming: The casino takes player security seriously with thorough KYC procedures and offers responsible gaming features like deposit limits and self-exclusion.
Regular Promotions: Players can benefit from bonuses and promotions, improving the gaming process.
Cons
Customer Support Limitations: The absence of a live chat feature and reliance on email support might not meet the needs of players seeking immediate assistance.
Withdrawal Fees: All withdrawals incur a £2.50 fee, which may be a deterrent for some players.
Limited Free Play Options: The casino requires registration and verification before players can access free play options, restricting trial play for prospective users.
Deposit Limits Across Network: Players reaching deposit limits on one site within the Jumpman network will find these limits applied across all network sites, which could restrict play.
Fortune Games has risen to prominence within the online gambling sphere, distinguishing itself as a unique website among UK online casinos. Launched and operated by Jumpman Gaming Limited, a respected entity in the online gaming industry, Fortune Games has rapidly carved out a space for itself. This distinction is not just in the breadth of its game offerings, which range from traditional casino favourites to cutting-edge slots, but also in the user comfort it delivers. Its user-friendly interface, themed aesthetic that resonates with a UK audience, and a loyalty program designed to reward players’ commitment set it apart from competitors.
The brand fits a broad spectrum of players, from those who appreciate the traditional casino ambience to those searching for the newest slot innovations. Its commitment to providing a secure, comfortable, and varied gaming environment makes it a top pick for casual and dedicated gambling players.
What truly sets Fortune Games apart is its dedication to player satisfaction, illustrated by its comprehensive loyalty program, regular promotions, and a customer service team ready to support player needs. This focus on creating a rewarding and comfortable gaming trip has earned it a loyal following and a respected place within the UK’s competitive online gambling market.
Parent Company
Jumpman Gaming Limited
Website
fortunegames.com
Head Office Address
La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ
Company Size
201-500 employees
Fortune Games First Though
Upon visiting Fortune Games, the user is greeted with a lively and welcoming atmosphere. The website’s colour palette, centred around a natural green, evokes the spirit of luck traditionally associated with casino gaming. The prominent display of the bonus offer, Win up to 500 Free Spins on 9 Pots of Gold, is attention-grabbing and strategically placed to encourage new users to explore further.
The user interface design is intuitive, promoting easy interaction. Still, some categories are located in unusual places, for instance, About us goes not as a separate section, but is placed directly on the homepage. The top menu segments the website into limited sections like Trophies, Promotions, and All Games, guiding users fluidly to their desired destination. Other information, including responsible gambling, can be found in the bottom menu bar. Game tiles are bright and visually appealing, with a mix of classic and novel themes likely to appeal to various players.
The site’s performance on mobile devices is amazing, retaining its responsive design elements and user-friendly interface. This is particularly beneficial for users who prefer gaming on the go. The game filters and search functions are well-implemented, allowing for quick access to favourite games or exploration of new titles. The games load swiftly, providing an easy transition from browsing to playing.
Regarding game offerings, choices are abundant, with clear, high-quality images representing each game, contributing positively to the overall user interaction.
Ease of Interaction
User-friendly, simple layout.
Mobile Games Availability
High; maintains quality across devices.
Game Filters
Adequate filters for easy game selection.
Search Function
Efficient, improve discoverability of games.
Loading Speed
Fast; games and pages load quickly.
UX and UI Rating
High; aesthetically pleasing and functional.
Expert's Rating
First Impression4.0
Fortune Games offers a refined user interaction, marked by an attractive interface and a user-centred design that streamlines the process of finding and playing games. While not all players can find the green theme appealing, I cannot say it‘s distracting. The site‘s efficiency and mobile responsiveness only bolster its appeal.
Interacting with Fortune Games is a pleasure. The site delivers robust performance and a broad selection of games with high usability. Rated from 1 to 5, with 5 being the highest mark for user satisfaction, Fortune Games is awarded a commendable 4. This rating is based on the easy operation and the well-executed design that accommodates a wide range of gaming preferences.
Fortune Games’ standing in the regulatory framework is robust, operated by Jumpman Gaming Limited, licensed and regulated in Great Britain by the Gambling Commission under account number 39175. This licence is a testament to the site’s adherence to strict standards of operation and fair play. Additionally, for customers outside of Great Britain, Fortune Games is regulated by the Alderney Gambling Control Commission, further solidifying its commitment to regulatory compliance and player safety on an international scale.
The dual oversight by these respected authorities guarantees that Fortune Games operates with integrity and transparency, positioning it as a secure and reliable choice for online gaming. The rigorous requirements set forth by the UK Gambling Commission and the Alderney Gambling Control Commission mean that players can trust the legitimacy of the games and the safety of their funds.
To date, there is no evidence suggesting that Fortune Games has been on any blacklists, and there are no widely known risks or alarming situations linked to the casino. This clean track record affirms the site‘s commitment to upholding its reputation and providing a secure environment for its players.
SSL encryption
128-bit
Deposit Limits
The casino provides an option to set players’ own daily, weekly or monthly deposit limits.
Activity Limitations
Ability to take a break from 24 hours up to any period up to a maximum of 6 weeks.
Self Exclusion
Self-exclusions must be applied for a minimum of 6 months.
Protection of Minors
Net Nanny, Blocking software GamCare
Problem Gambling Organisations
Gamcare, Gamblers Anonymous, Gambling Therapy
IT-Security
Robust, ensuring the protection of user data.
Firewall
Firewalls in place for additional security
Anti Money Laundering
Reality Check and funds source documentation required
Expert's Rating
License and Security5.0
Fortune Games not only meets but exceeds the essential criteria for player protection. Their initiatives, like the ‘Reality Check’ tool and partnerships with organisations like Gamcare, GAMSTOP, and Gamblers Anonymous, further emphasise their commitment to responsible gaming.
After a review of safety, reliability, and commitment to responsible gaming, Fortune Games is a beacon of trustworthiness in the online gambling industry. The licences from the UK Gambling Commission and Alderney Gambling Control Commission, coupled with their protective and preventive measures, provide players peace of mind. Considering all these factors, Fortune Games is awarded a 5 out of 5 for its exemplary efforts in player safety and security, mirroring a personal interaction that felt safeguarded and supported throughout the gaming process.
Fortune Games provides a clear framework for its players through comprehensive Terms and Conditions. Familiarity with these rules is crucial for players to avoid misunderstandings or breaches affecting their gaming process.
Age Requirement: Players must have reached the age of maturity, which is 18, to register and play.
Account Ownership: Players can maintain just one account on the site, ensuring fairness and adherence to the responsible gaming policy.
Verification Process: Identity verification is necessary for deposits, gameplay, and withdrawals, underlining the casino’s commitment to security and responsible gambling.
Payment Method Ownership: Transactions should be carried out using payment methods registered under the player‘s name to prevent fraud.
Bonus Funds: While attractive, bonus funds come with wagering requirements that must be fulfilled before these can be converted into withdrawable cash.
Account Information: The player is responsible for keeping registration details up to date and ensuring the integrity of the user‘s account.
How To Register at Fortune Games
To get started with Fortune Games and take advantage of the joining offer, simply follow these steps:
Visit the Website
Open your browser and navigate the Fortune Games Casino website.
Initiate Registration
Click the Join Now button at the homepage’s top right corner.
Enter Basic Information
Fill in your first and last names, provide your email address and mobile number (optional), and select your day, month, and birth year from the dropdown menus.
Agree to Terms
Please check the box to agree to the casino’s Terms & Conditions and Privacy Policy.
Click Next Step
After entering your basic information, proceed by clicking the “Next Step” button.
Enter Your Address
Confirm your country (pre-filled as United Kingdom), type in your postcode, and click “Find It” to automatically fill in your address. Alternatively, choose “Enter manually” to input your address details yourself.
Choose Your Credentials
Select a username for your casino account (Fortune Games login) and a strong password for security purposes.
Opt-in for Promotions (optional)
If you wish, select the option to receive promotions and freebies from Fortune Games Casino.
Finalise Registration
Click the Join Now button to complete the registration process.
Access Quick Registration: Find this feature on the casino‘s homepage.
Choose a Deposit Amount: You can select a deposit amount from preset options like £10, £20, £50, or £200.
Promotion Code Entry (optional): Enter any promotional code you have.
Remember PayPal Details: Opt to save your PayPal details for future transactions.
Confirm and Deposit: Click ‘Deposit using PayPal’ to finish registration and make your first deposit swiftly.
Registering at Fortune Games Casino is designed to be simple and user-friendly if you choose the standard registration process or the expedited “Quick Registration” using PayPal. Both methods guide you through a few simple steps, from providing your personal details to selecting your initial deposit amount.
Fortune Games Bonuses
Fortune Games offers an array of bonuses designed to improve the gaming process for both new and existing customers. Below, you can familiarise yourself with the various bonuses at Fortune Games, and each is adapted to provide added value and fun to your gaming trip.
Welcome Bonus
At Fortune Games, the welcome offer provides an amazing start with a spin on the Mega Reel, presenting a chance to win up to 500 Free Spins on 9 Pots of Gold for new players. This feature is accessible with a first deposit of just £10 or more; no participation bonus code is needed.
The Mega Reel is a centrepiece of Fortune Games’ promotional strategy, offering various potential prizes ranging from additional Free Spins to Amazon Vouchers. Participation in the Mega Reel is granted with the initial deposit and then available on each subsequent deposit of £20 or more, provided there’s no pending withdrawal.
Winnings from Free Spins are credited as ‘Bonus‘ cash, with a maximum amount set by the company. Players must complete a wagering requirement of 65 times the bonus amount won to convert these into withdrawable funds. Players need to be aware that only bonus wagers contribute to meeting this requirement, and there are game restrictions to consider.
The maximum amount that can be converted from bonus funds into real money after completing the wagering requirements is equal to the value of lifetime deposits on the site, up to a maximum of £250, or £50 for accounts that have not made a deposit. This is an important consideration for those planning their gaming strategy.
Fortune Fridays
Fortune Fridays at Fortune Games is a promotion granting new players who make their first deposit the chance to secure up to 500 Free Spins on 9 Pots of Gold. This unique offer recurs every Friday for a year, providing a consistent opportunity to win. The best part is that no Fortune Games promo codes are needed to activate this offer.
After an initial deposit of £10 or more, players are eligible for a free spin on the Mega Reel each Friday upon login. The Mega Reel is a game of chance, with the minimum prize being 20 Free Spins. Wins from these spins translate into Bonus cash, capped at a maximum win amount per number of free spins.
Fortune Games clarifies that all bonus funds require a wagering requirement of 65 times the bonus won plus any remaining wagering requirement before they can be withdrawn. It’s also important to note that only bonus wagers contribute to this requirement.
While real money can be withdrawn anytime, bonus funds cannot. The maximum conversion of bonus funds to real money after wagering is complete equals the lifetime deposits on the site, up to £250.
First Deposit Bonus
The Spin the Bonus Wheel promotion at Fortune Games allows new players to amplify their first deposit with a 1000% Match-up Bonus. By depositing £10 or more and applying the promo code FORTUNE2K, players are granted a spin on the Bonus Wheel, setting the stage for a significant boost to their playing funds.
This first deposit promotion is about the fun of chance, as the outcome of the Bonus Wheel is not guaranteed but could significantly increase your initial deposit. If luck is on your side and you land on the coveted 1000% Bonus segment, a £10 deposit turns into £110 to play with, catapulting your gaming process to new heights.
Participating in this promotion with the FORTUNE2K code redirects players from the standard Mega Reel welcome offer to the Bonus Wheel, offering a unique twist to the initial deposit bonus. Wins from this wheel are considered ‘Bonus’ cash and, like all promotions on the site, come with specific conditions to meet.
The wagering requirement is a notable aspect of this promotion, set at 65 times the bonus amount won plus 65 times the deposit amount, in addition to any remaining wagering obligations. This requirement guarantees that while the bonus offers a significant potential boost, there is a pathway to convert these winnings into withdrawable funds, capped at the value of your lifetime deposits on the website, with a maximum of £250.
Like all bonuses, wagers with bonus funds only contribute towards the wagering requirement; real-money bets do not count. The site’s withdrawal policy allows for the withdrawal of real-money balances, but bonus funds remain non-withdrawable credit.
Players need to note that not all games contribute towards the wagering requirement, with restrictions on certain table games and progressive jackpot slots. This selective eligibility guarantees players are directed towards games that qualify for bonus wagering, optimising the potential to meet the wagering requirements.
PRO Free Spins
By entering the code PRO during a deposit of £20 or more, players can activate the Mega Reel, which offers a chance to win 50 to 500 free spins on popular games, including Starburst, Irish Pot Luck, Fluffy Favourites, and Chilli Heat. This promotion is available weekly, from Monday to Sunday, providing regular players with ongoing opportunities to gain substantial free spins. This especially benefits those exploring slots without committing additional funds each time.
Turbo Reel
For players making higher deposits, the Turbo Reel becomes an amazing prospect. Every deposit of £100 or more grants a chance to spin this improved version of the Mega Reel, where the prizes are amplified to either 50 or 500 free spins. The Turbo Reel is an excellent option for high rollers seeking rewards, adding more fun to their gaming sessions. The potential high number of free spins can lead to extended playtime on some of the casino‘s most popular slot games.
Happy Hours
Midweek gaming gets a boost with the Happy Hours promotion. Players logging in between 3 PM and 7 PM every Wednesday have a shot at winning 10 or more free spins on the Hot to Burn slot. To be eligible, players must have funded their accounts since the previous Monday, ensuring that the benefit is reserved for active casino members. This promotion is designed to keep the midweek interesting and rewarding, providing a regular stimulus for players to log in and play.
All these bonuses come with a 65x wagering requirement, which means that any winnings from the free spins must be played through 65 times before they can be withdrawn. The maximum bonus conversion is capped at the value of the player‘s lifetime deposits, up to a maximum of £250. This guarantees that while the bonuses offer significant potential wins, they align with the player’s historical spending at the casino to promote responsible gaming.
No Deposit Bonus
At present, Fortune Games does not provide a no deposit bonus. Nevertheless, players have access to an array of compelling promotions, including first deposit bonuses, signup offers, and birthday bonuses. Players can subscribe to the Fortune Games newsletter to stay informed about the latest promotions and receive exclusive deals.
Expert's Rating
Bonuses & Special Offers4.0
Fortune Games offers varied and generous bonus offerings fitting every type of player. The website provides a rich and rewarding process, from welcome spins to weekly chances for additional play. With its comprehensive array of bonuses and a user-friendly interface, Fortune Games earns a commendable rating of 4 out of 5, making it a top choice for players looking for value and variety in their online casino interaction.
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VIP Programm
Fortune Games introduces a Loyalty Program centred around an innovative Collect Trophies system to reward the casino’s most dedicated players. This system encourages players to interact with various fun tasks, each leading to the collection of trophies. As players accumulate trophies, they progress through levels, each offering greater rewards in the form of Free Spins on the Mega Reel.
The program is structured so that every five trophies collected propel the player to a higher level, with the rewards increasing at each stage. Initially, players at levels 1-5 can earn a minimum of 5 Free Spins, with the potential for more Free Spins growing as they reach higher levels, culminating in at least 20 Free Spins for players at level 16 and beyond. The Trophy Mega Reels, which players spin to claim their Free Spins, are updated monthly to provide a varied and interesting gaming process.
Key terms of the program include a 65x wagering requirement on Free Spins and a maximum bonus conversion capped at the player’s lifetime deposits up to £250. The trophies and levels within the program are subject to change, offering a dynamic and evolving set of challenges. While players who opt out of bonuses are still eligible to collect trophies, they will not receive Free Spins rewards.
A significant highlight of the loyalty program is the 200 Club, which rewards players who collect 200 trophies with a free £10 Amazon Voucher. This underscores the program’s commitment to rewarding long-term interaction. Additionally, the opportunity to win up to 500 Free Spins with every set of 5 trophies collected amplifies the potential rewards, making the program a lucrative aspect of the Fortune Games process.
Expert's Rating
Loyalty Program4.0
In light of these features and the program’s overall contribution to increasing player satisfaction, the Fortune Games VIP Program deserves a rating of 4 out of 5. This high rating reflects the program’s ability to effectively combine fun, challenge, and reward, making it a pivotal aspect of the Fortune Games process.
At Fortune Games Casino, players are treated with over 1500 games spanning various genres and styles to fit every type of gamer. With a variety of slots, table games, live casino options, and dynamic bingo rooms, the selection is wide and of superior quality, made possible by contributions from top game developers like NetEnt, Microgaming, Quickspin, Yggdrasil, and Pragmatic Play.
Game Category
Number of Games
Example
Slots
1200+
Irish Luck
Scratchcards
74
Happy Scratch
Table Games
134
9 Pots of Gold Roulette
Bingo
9
Country Road
Jackpots
66
Temple of Iris
Slots
Fortune Games Casino boasts a slots collection with over 1200 titles fitting various interests and preferences. From improving Irish themes to Native American narratives and beyond, each slot game offers unique features, including multipliers, free spins, and substantial potential wins.
An animal-themed slot with a Toybox Pick feature, multiplying wilds, up to 400 free spins, and a 5,000x bet max win.
Scratchcards
Fortune Games Casino enriches its gaming portfolio with a selection of 74 scratchcard games, providing an instant win game for players looking for quick gameplay with the potential for immediate rewards.
Game Name
RTP
Provider
Happy Scratch
92.01%
Hacksaw Gaming
Eggstra Cash
52.66%
Hacksaw Gaming
Horseshoe Scratch
50.25%
G.Games
Fishin’ Frenzy Scratchcard
80%
Blueprint
Gold Coins
61%
Hacksaw Gaming
Scratchy Game
55.17%
Hacksaw Gaming
Table Games
Fortune Games Casino presents a collection of 134 tabletop games, offering players various options ranging from roulette and poker to blackjack and unique titles like Casino Solitaire. This selection is powered by top-tier providers, including Games Global, Quickspin, G.Games, and Authentic Gaming, each bringing their expertise to provide a premium table game process with high RTPs, indicating the potential return to players over time.
Game Name
RTP
Provider
9 Pots of Gold Roulette
97.3%
Games Global
All Aces Poker
99.92%
Games Global
Big Bad Wolf Live
95.05%
Quickspin
Classic Blackjack MH
99.42%
Games Global
Casino Solitaire
96.8%
G.Games
Rainbow Riches Live
98%
Authentic Gaming
Bingo
Fortune Games Casino extends its gaming repertoire with a compact yet comprehensive selection of games, offering nine distinct rooms fitting various bingo formats. Players can plunge into the traditional 90-ball, the fast-paced 75-ball, the dynamic 80-ball, and the quickfire 30-ball bingo, ensuring a style to match everyone’s preferences. This variety underscores Fortune Games Casino’s commitment to providing rich bingo sessions, accommodating classic bingo fans and those seeking quicker gameplay.
Bingo Room
Type
Availability
Zoom Room
30-ball
✔️
Diamond Dazzle
75-ball
✔️
Mega March
90-ball
✔️
Country Road
80-ball
✔️
Bingo Blast
75-ball
✔️
Super Heavy Weight
90-ball
✔️
Heavy Weight
90-ball
✔️
80 Bingo Ball
80-ball
✔️
90 Ball Bingo
90-ball
✔️
Jackpots
Fortune Games Casino also boasts a compelling selection of 66 jackpot games, offering players the fun of potentially winning large sums with a single spin. These games, primarily provided by Eyecon and Yggdrasil, feature a variety of themes and return-to-player percentages, ensuring there’s a jackpot game to suit every player’s preference.
Game Name
RTP
Provider
White Wizard Jackpot
89.9%
Eyecon
Temple of Iris Jackpot
92.9%
Eyecon
Lost Island
95.06%
Eyecon
Bouncy Balls 2
95.29%
Eyecon
Puggy Payout
95%
Eyecon
Frost Queen Jackpots
96%
Yggdrasil
Expert's Rating
Variety of Games4.0
Fortune Games Casino offers over 1500 high-quality games across slots, scratchcards, table games, bingo, and jackpots powered by industry-leading developers like NetEnt, Microgaming, and Yggdrasil. While the casino showcases a wide range of RTPs, indicating a fair balance between player returns and casino advantage, it does not consistently provide RTP and volatility information across all games. Players must register and verify their identity to play, aligning with responsible gaming practices but limiting free play exploration.
Given its game selection and quality, alongside areas for improvement in RTP transparency and free-play accessibility, Fortune Games Casino receives a score of 4 out of 5. This rating acknowledges the website’s comprehensive gaming process, marked by a significant variety of games and notable developer partnerships, while also considering the potential for increasing player information and access.
Fortune Games Casino is accessible across various devices, ensuring players can play their favourite games at home or on the go. Optimised for mobile devices, including smartphones and tablets, the casino provides an easy gaming process adapted to smaller screens without compromising on the quality or speed of the games. This optimisation guarantees minimal loading times if you’re using mobile internet or Wi-Fi, and the gameplay remains fluid and interesting.
For those who prefer a dedicated app, Fortune Games Casino offers apps for both iOS and Android. These apps further streamline the mobile gaming process, offering convenience and accessibility with just a few taps.
iPhone, iPod touch (iOS 11.0 or later), Mac (macOS 11.0+ with Apple M1 chip or later), Apple Vision (vision OS 1.0 or later)
Android 6.0 or later
Language
English
English
Expert's Rating
Mobile Gaming Experience4.0
Fortune Games Casino’s accessibility and mobile optimisation are commendable. They provide players with a consistent and high-quality gaming process across all devices. While the iOS app has a favourable rating and is well-received by users, the Android app has room for improvement based on its current rating. Considering the overall performance, accessibility, and user feedback on both websites, Fortune Games Casino earns a 4 out of 5. This reflects a strong mobile presence with potential areas for improvement, particularly on the Android side.
Fortune Games Casino offers a variety of deposit methods designed to fit the various preferences of its players, emphasising convenience and security. Players can find traditional debit cards, e-wallets like PayPal, and even mobile payment solutions among the payment options. What sets Fortune Games apart in the competitive online casino market is the simpleness of its payment system, the absence of fees for most deposit transactions, and the inclusion of modern payment methods like Pay by Mobile, albeit with a small fee for smaller transactions. The casino maintains a minimum deposit requirement of £10 across all methods, making it accessible for players with different budgets. Maximum deposit limits are adapted to individual player accounts, providing flexibility and personalisation.
Depositing funds into your Fortune Games Casino account is a simple process:
Login to your Fortune Games account.
Select’ Deposit’ in the ‘Cashier’ or ‘Banking’ section.
Choose your preferred deposit method from the list of available options.
Enter the amount you wish to deposit (ensuring it meets the minimum requirement of £10).
Follow the on-screen instructions to complete the transaction.
Expert's Rating
Deposit Methods4.0
Transactions are typically processed instantly, allowing you to start playing your favourite games without delay. Fortune Games accommodates PayPal users, offering a highly sought-after option for those prioritising ease and security in their online transactions.
Fortune Games Casino provides a user-friendly and efficient deposit system, marked by various payment options and the convenience of instant processing times. The only exception is the small fee for Pay by Mobile deposits under £20, which is a minor inconvenience in the context of the overall payment process. Considering these factors, Fortune Games Casino earns a score of 4 out of 5 for its deposit methods, reflecting the ease of use and the broad appeal of its banking options, with a slight deduction for the Pay by Mobile fee.
Fortune Games Casino offers a simple and flexible withdrawal approach, allowing players to cash out their real money balance fully. A notable aspect of Fortune Games’ withdrawal process is imposing a £2.50 transaction fee on all withdrawals, regardless of the amount or the chosen withdrawal method. This fee is consistent across all payment options, ensuring clarity for players planning their withdrawals. The casino’s processing time for withdrawal requests is commendably swift, taking up to 24 hours. However, the total time to receive funds varies from one to five days, depending on the payment processor involved.
Payment Method
Minimum Withdrawal
Fee
Withdrawal Time
Withdrawal Limits
Visa Debit
Not applicable
£2.50
72h pending period + 1–3 working days
No limit
Mastercard Debit
Not applicable
£2.50
72h pending period + 1–3 working days
No limit
Maestro
Not applicable
£2.50
72h pending period + 1–3 working days
No limit
Paysafecard
Not applicable
£2.50
72h pending period + 1–3 working days
No limit
PayPal
Not applicable
£2.50
72h pending period + 1–3 working days
No limit
Skrill
Not applicable
£2.50
72h pending period + 1–3 working days
No limit
Neteller
Not applicable
£2.50
72h pending period + 1–3 working days
No limit
How to Withdraw Funds
To withdraw funds from Fortune Games Casino, follow these steps:
Log into your Fortune Games account.
Visit the ‘Cashier’ or ‘Banking’ section and select ‘Withdraw’.
Choose your preferred withdrawal method from the available options.
Enter the amount you wish to withdraw (consider the £2.50 transaction fee in your calculations).
Follow any additional instructions provided to complete your withdrawal request.
The same procedure applies to withdrawals made from mobile devices.
Payout Speed and Tips for Expedited Withdrawals
While withdrawals are processed within 24 hours by Fortune Games, the total time until funds are received, may vary. To expedite your winnings:
Check all account verification processes are complete before initiating a withdrawal.
Choose a withdrawal method known for quicker processing times, such as PayPal.
Submit withdrawal requests during business days so payment providers can process them faster.
Troubleshooting Withdrawal Issues
If you have delays or issues with your withdrawal:
Double-check that your withdrawal amount meets minimum requirements and accounts for the transaction fee.
Confirm that your chosen payment method is capable of receiving funds.
Contact Fortune Games customer support for assistance and clarification on the status of your withdrawal.
Expert's Rating
Withdrawal Methods4.0
Fortune Games Casino provides a clear and user-friendly withdrawal process, marked by a uniform transaction fee and competitive processing times. However, the lack of fee-free withdrawal options and the potential wait of up to five days for funds to arrive may affect the overall convenience for some players. Considering these factors, Fortune Games Casino earns a score of 4 out of 5 for its withdrawal process. The score reflects the casino’s efficient processing and flexibility in withdrawal options, with a slight deduction for the transaction fee and the variable wait times associated with different payment methods.
KYC, or account verification, is essential at Fortune Games Casino to provide all players with a secure and responsible gaming environment. This procedure is a regulatory requirement to prevent fraud and money laundering, safeguarding the casino and its players.
Documents Required for Verification
To complete the KYC process, players are typically required to submit the following documents:
To verify identity, a valid photo ID (passport, driver‘s licence, or national ID card) is required.
A recent utility bill or bank statement (dated within the last three months) to confirm the address.
Proof of ownership for payment methods used (such as a front and back copy of the card used, with sensitive details obscured, or screenshots of e-wallet accounts).
In certain cases, proof of the source of funds may be requested. This could include bank statements or pay slips to demonstrate the player’s ability to afford their spending.
Verification Process and Terms
The verification process at Fortune Games Casino is designed to be as easy and secure as possible. A dedicated department conducting these reviews stores all documents received securely and treats them with the utmost confidentiality. The primary goal is to guarantee that gambling stays safe and that players can maintain their spending without jeopardising their financial well-being.
Steps to Follow
Collect the necessary documents as specified by the casino.
Please check that all documents are clear, legible, and in acceptable formats (PDF, JPG, JPEG, PNG).
Send the documents via email to [email protected], attaching them as PDF or image files.
We await confirmation from the casino that your documents have been reviewed and your account verified.
Customer Support
Fortune Games Casino offers a customer support system with various contact methods to assist players with their inquiries and concerns. The casino’s support structure includes an FAQ section, which serves as the first point of contact for players seeking quick answers to common questions. For more personalised assistance, players can reach out to customer support via email.
As of the information provided, there are no mentions of the support team operating 24/7 or the availability of phone support. Additionally, there is no indication that support can be reached beyond what’s stated through messenger apps or other communication websites. Also, there appears to be no chat option for unregistered users.
Considering the available support options at Fortune Games Casino, while a detailed FAQ and the responsiveness of email support are positive aspects, the absence of a live chat feature significantly impacts the immediacy of support. Therefore, Fortune Games Casino’s customer support system is awarded a 3 out of 5. This rating acknowledges the quality of the support provided through existing channels but also recognises the area for improvement in offering real-time assistance.
I have reviewed Fortune Games Casino, and it’s clear that this website is adapted for players who appreciate various games. With its library exceeding 1500 titles, including an array of slots and a commendable range of table games, it fits various tastes well. Including reliable software developers guarantees a quality gaming process, and the commitment to player safety through stringent KYC procedures speaks volumes about its credibility.
However, the casino’s approach to customer support, primarily relying on email and needing a live chat option, might deter those who seek instant assistance. While the deposit and withdrawal processes are simple, the withdrawal fees and lack of free play without registration may appeal to only some.
This casino is suitable for skilled and new players, and I give it a solid nod, especially for those who value game variety and security over instantaneous customer support interactions. Given these considerations, my expert rating for Fortune Games Casino is 4 out of 5.
To initiate a self-exclusion at Fortune Games Casino, you should visit the ‘responsible gambling’ page, accessible from the footer of every page on their website. There, you’ll find the option to set various responsible gambling measures, including self-exclusion. If you need further help or have questions about the process, the support team can be reached at [email protected]. They’re there to assist you with any additional steps or information.
How much of the bonus is converted when I meet the wagering requirements?
When you’ve met the wagering requirements at Fortune Games Casino, the bonus converted to withdrawable cash is capped at the total value of your lifetime deposits, with a maximum limit of £250. So, let’s say you’ve completed the wagering criteria and have £300 in bonus funds, but your total deposits amount to £50. In that case, only £50 would be converted into real money you can withdraw.
Why does it say 'deposit limit reached'?
The message ‘deposit limit reached’ indicates that you’ve hit the cap on the amount you can deposit. This cap is set to encourage responsible gaming and guarantee that players maintain a level of play they’re comfortable with. These deposit limits are part of the casino’s player protection measures. If you reach this limit on one website within the Jumpman network, it will also apply to all associated sites.
Why didn't my bonus code work?
If your bonus code at Fortune Games Casino wasn’t activated, it might be due to several factors. Promotional codes typically have a validity period and are only active on the day they are issued, expiring at 23:59, unless the communication states otherwise. Additionally, bonuses are put on hold if you have a withdrawal pending and will resume as usual after the withdrawal is processed. Should there be a glitch with redeposit bonuses or free spin credits, it’s important to report the issue within 7 days so the casino can investigate and address it. For further clarification on why your bonus code wasn’t successful or for assistance with any other concerns, you’re encouraged to contact the support team via email at [email protected].
I can't login; what should I do?
There’s a simple solution if you need help logging into your account due to a forgotten password. Directly below the login section, you’ll find a “Forgotten Password” link. Click on this link, and you’ll be prompted to provide your username or the email address you registered with. After submitting this information, a link will be sent to your registered email address, allowing you to regain access to your account and update your details as necessary.
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