Dukes Casino

Dukes Casino holds two major licenses – one from the UK Gambling Commission (account 39335) and another from the Malta Gaming Authority (MGA/B2C/231/2012). The UKGC license permits them to run Remote Casino games, Remote General Real Event Betting, as well as Remote Bingo.

Dukes have built security tools right into their system – players can set deposit caps, take breaks with time-outs, and use self-exclusion if needed. The reality check feature pops up to help players track their activity. What’s good about these tools is how clearly they explain each one and even provide links to each.

They’ve also partnered up with several support groups. GamCare and Gamblers Anonymous are just the start – players can reach out to regional services like the Cumbria Alcohol and Drug Advisory Service or the North East Council on Addiction. Anyone feeling iffy about their playing patterns can email [email protected] to activate self-exclusion.

Dukes Casino also takes minor protection seriously as well. Players need to be 18 or older (or whatever the legal age is in their country). They won’t process any withdrawals until age verification is complete, and accounts stay locked until all the right documents are checked.

The filtering software setup is thorough. Cyber Patrol and GamBlock can stop access to gambling sites altogether, while Net Nanny gives parents control over what their kids can access online. These programs work together well with the casino’s own protective measures.

Like all licensed UK casinos, Dukes uses SSL encryption, so rest assured, that your personal details and transaction data stay protected.

Still, we’ve, again, got to mention one thing – Dukes Casino parent company did get hit with a £175,718 fine from the UKGC in 2022 over anti-money laundering and social responsibility issues. That said, they’ve seriously tightened up their security and player protection since then. No blacklists for their casinos either, Dukes included.

Licenses and Security Aspects

Dukes Casino’s current responsible gambling/security setup is pretty comprehensive. The double licensing shows they’re serious about following the rules, and their security measures cover all the bases – from keeping player data safe to helping people manage their gaming. While that UKGC fine raises an eyebrow, the improvements they’ve made since then show they learned from their mistakes. The casino itself isn’t blacklisted and is still strictly regulated, which is good news.

Jamie Wall Casino Analyst

Duke Casino accepts MasterCard, Visa, PayPal, Apple Pay, Instant Bank Payment, Skrill, Neteller, Paysafecard, Neosurf, and ecoPayz. All these methods support British pounds, euros, and dollars – a pretty good selection for a UK casino.

Most deposit methods start at £10, but there are some differences. Neosurf needs £15 minimum, while Skrill, Neteller, ecoPayz, and Instant Bank Payment want £20 to start. On the high end, Paysafecard caps out at £700 per transaction, and Skrill and Neteller go up to £5,000. PayviaPhone comes with a 15% processing fee, but all other methods are fee-free.

Dukes Casino Deposit Methods

The deposit process stays the same no matter which method players pick. Click on the ‘Deposit’ button, enter the payment details, put in how much to deposit, add any bonus codes if using them, and confirm. The casino sends confirmation emails for every deposit, so there’s always a record of what went where.

I tried depositing £10 using Visa first. The whole thing took about a minute – I picked the amount, typed in my card details, and the money showed up right away in my balance. I didn’t need to verify anything for this first deposit, which was nice. I also got an email straight after with all the transaction details.

After depositing myself, I gotta say that Duke’s got their payment system sorted nicely. The variety of methods covers what most players would want: bank cards, ewallets, or prepaid options. The limits make sense too – high enough for bigger players but with reasonable minimums for casual gaming. Just watch out for that PayviaPhone fee if planning to use it.

Jamie Wall Casino Analyst

Like all ProgressPlay Casinos, Dukes heavily promotes its joining offer. And besides that, you can find plenty of weekly scheduled promotions alongside it. The bonus calendar includes deposit matches, free spins, and a basic rewards program. While the weekly offers stay consistent, I noticed the casino lacks some promotions that are common at their sister sites that have much more.

Duke Casino says every player joins their rewards program right after signing up. I found this program pretty basic though – you get points for doing simple tasks like trying new games or hitting bonus rounds in slots. The missions change often, but they’re not anything special – mostly stuff you’d do anyway while playing.

Moving up levels doesn’t bring much fun. Each new rank gives you slightly better bonuses but nothing that makes you want to play more. The rewards store lets you swap points for the usual stuff – bonus money and free spins. There’s a leaderboard too, but the prizes didn’t grab my attention.

The biggest letdown is how long it takes to earn anything good. Even after regular play, the points add up slowly. Other casinos I’ve tried give out better rewards for the same amount of betting, I prefer the ladder system for rewards deals like this way more. Plus, the benefits at higher levels aren’t much different from what you start with. Again, usually ladders provide more perks.

Dukes Casino hosts about 2,000 games, and those are all unique entries across different types. The casino partners with industry giants like NetEnt, Microgaming, and Play’n GO, plus plenty of smaller studios putting out quality games. All these titles are split into clear sections: slots, jackpots, live games, table games, and casual games. There’s also a page for Bingo, but as of now it stays empty. More additions to come in future!

The site’s got a practical setup for finding games. There’s a nice horizontal menu at the top, which is useful for jumping between different game types. Besides this bar you can just scroll down; games are still split by categories in the game lobby. What really shines here is the provider filter. Click on a ‘Providers’ button and a hamburger menu pops up. There, you can see all game providers with their logos. One-click, and your favourite provider games are there; the logos make them easy to spot too.

The game thumbnails tell you everything you need to know. Hover your cursor over any game, and up pops the title, who made it, and a heart icon for favourites. Clicking the provider’s logo in the thumbnail takes you straight to their full collection – pretty handy when you’re chasing similar games. Every game page has an info button showing the RTP percentage right. There is no need to dig through terms and conditions to find it.

Most games come with a demo mode, but there’s a catch – you’ll need to make a deposit before playing anything, even demos. Quite annoying if you just want to try things out first. The games themselves load quickly though, like a couple of seconds max.

Sadly, there is no Dukes mobile app, which might bug some players. But the mobile browser version works fine – I ran through slots, table games, and live dealer stuff without any real problems. The games scale properly to phone screens, and all the desktop features made it across – filters, favourites, the lot. Same goes for deposits and customer support really, everything is easy to find here.

Games available at Dukes Casino

So what games can players find at Dukes Casino? Let’s see some of the hardest hits.

Just like with deposits, Dukes Casino supports several withdrawal methods for UK players: Visa, PayPal, Apple Pay, Neosurf, Instant Bank Payment, Skrill, Neteller, and ecoPayz. The casino sets its minimum withdrawal at £5 – a rare find in the UK market where most sites require at least £10-20. Players can request smaller amounts through customer support as well. UK players won’t find any maximum withdrawal limits at Dukes either. Sadly, due to regulations on their side, you cannot cash out using MasterCard even if you deposited through it, choose an alternative method in this case.

What I also didn’t like is a 1% transaction fee, capped at £3, to all withdrawals – this fee feels unnecessary when many other UK casinos process withdrawals without extra charges. It really does add up no matter how often you cash out or how big of cashouts you usually make.

Dukes Casino Withdrawal Methods

To cash out, go to the cashier menu and select ‘Withdrawal’ to bring up available payment options with a form specific to each method. You won’t get to cash out right away most likely as new players must complete verification by submitting ID and proof of address – this typically takes one business day. I suggest you go through verification beforehand to save yourself time.

Processing times heavily vary between payment options. Digital wallets like PayPal, Skrill, and Neteller typically process within 1–3 days. Bank transfers and card payments might stretch to a week.

I didn’t win anything this time, so I didn’t withdraw anything. Last time though, I cashed out £12 through Visa and it took me a little more than a day to receive my winnings. Quite a long time, but really could be worse.

Jamie Wall Casino Analyst

The withdrawal process at Dukes works just as well as their deposits. The low £5 minimum withdrawal limit makes the casino practical for regular players who prefer frequent, smaller cashouts. However, the mandatory transaction fees do add a sour aftertaste to an otherwise decent withdrawal system. Combined with the longer processing times for bank methods, not all players might be happy about these restrictions and limitations of ProgressPlay that Dukes continues to carry on.

Support at Dukes Casino is always on standby – agents work 24/7 through live chat and email. For quick help, players can reach support at [email protected] or click the chat bubble on any page.

The live chat setup actually is well thought-out here. A click on the chat bubble brings up a mini guide with common questions and a search bar. Consider that a smaller FAQ. No need to wait for an agent if the answer’s right there. When I asked about bonus terms, an agent replied in under 10 seconds – pretty fast compared to most UK casinos. They explained everything clearly without copying from a script and were polite to my very basic questions.

Email support came in handy when I wanted details about deposit fees, I tested it next. My question was simple – are there hidden charges besides Pay by Mobile deposits. The reply landed in my inbox five hours later with a clear breakdown: no extra fees on other payment methods. Not the fastest response time, but the answer covered everything I needed to know. They accept emails through the general ProgressPlay address, so a bit of delay here is understandable since they have to address customers from all ProgressPlay websites.

The FAQ section here is very easy to browse and is rather informative. Questions are grouped by topic with a search function that actually finds what players look for via keywords. On top of that, the FAQ is available in English, Finnish, Japanese, French, and Spanish, which is incredibly useful for international players. The interface might look basic, but the content answers most questions about accounts, bonuses, and technical stuff.

One thing missing at Dukes Casino – no phone support. A plenty of casinos give players a way to call in, but here it’s just chat and email. Social media support isn’t available either, which feels a bit behind the times as all the big-hitters do have several accounts running.

Support Options at Dukes Casino

The Dukes support setup is very efficient and convenient to use. Live chat shines for quick answers – a 10-second response time beats waiting on hold with a phone line. Email works for detailed questions but expect to wait a few hours. While adding phone support would be nice, the current options handle most player issues well enough. Just remember the mini FAQ before starting a chat – it might save some time waiting for an agent for both parties. Or you can check out the full FAQ section that covers dozens of topics and even has a search bar.