Dukes Casino

Best for:

1. Fans of classic slot titles
2. Players seeking low withdrawal limits
3. Those prefer simpler casinos
4. Live casino players
5. Free spins hunters

About Dukes Casino

Dukes Casino was launched as one of many online gambling sites run by ProgressPlay Limited. British players who have interacted with ProgressPlay’s other casinos will notice that Dukes Casino looks exactly the same, your enjoyment here really boils down to whether you’re familiar with this casino family; you won’t find anything new here if you’ve already tried out JeffBet or Sunny Casino.

The site differs from other ProgressPlay properties in one main aspect, though – it dropped the sportsbook section to concentrate only on casino games. So if you expected to place some bets there, you might want to switch to another ProgressPlay Casino.

The visual elements and usability of Dukes Casino improved gradually, yet the site never broke away from ProgressPlay’s general design approach. While the interface works well enough, it lacks any unique elements that would set it apart from dozens of nearly identical ProgressPlay casinos. It gets quite boring quickly.

One thing that makes it different, though, is the reduced number of deals. It has another selection of bonuses, which is much different from the usual ProgressPlay listings. The high wagering requirements apply here, too though, so you won’t escape those even at Dukes. Though there are ProgressPlay casinos that share the same smaller deal list that Dukes has.

Another thing worth mentioning is that in 2020, the UK Gambling Commission imposed a £175,718 fine on the company for compliance failures. While this led to stricter verification procedures across their network, including Dukes Casino, some players still might vary of the fact the fine took place. There have been no issues since though and the casino got to keep its UKGC license, more on that below.

Company information

How Trustworthy is Dukes Casino

Licence & Security: 4.7

Dukes Casino holds two major licenses – one from the UK Gambling Commission (account 39335) and another from the Malta Gaming Authority (MGA/B2C/231/2012). The UKGC license permits them to run Remote Casino games, Remote General Real Event Betting, as well as Remote Bingo.

Dukes have built security tools right into their system – players can set deposit caps, take breaks with time-outs, and use self-exclusion if needed. The reality check feature pops up to help players track their activity. What’s good about these tools is how clearly they explain each one and even provide links to each.

They’ve also partnered up with several support groups. GamCare and Gamblers Anonymous are just the start – players can reach out to regional services like the Cumbria Alcohol and Drug Advisory Service or the North East Council on Addiction. Anyone feeling iffy about their playing patterns can email [email protected] to activate self-exclusion.

Dukes Casino also takes minor protection seriously as well. Players need to be 18 or older (or whatever the legal age is in their country). They won’t process any withdrawals until age verification is complete, and accounts stay locked until all the right documents are checked.

The filtering software setup is thorough. Cyber Patrol and GamBlock can stop access to gambling sites altogether, while Net Nanny gives parents control over what their kids can access online. These programs work together well with the casino’s own protective measures.

Like all licensed UK casinos, Dukes uses SSL encryption, so rest assured, that your personal details and transaction data stay protected.

Still, we’ve, again, got to mention one thing – Dukes Casino parent company did get hit with a £175,718 fine from the UKGC in 2022 over anti-money laundering and social responsibility issues. That said, they’ve seriously tightened up their security and player protection since then. No blacklists for their casinos either, Dukes included.

Licenses and Security Aspects

текст цитати Jamie Wall Casino Analyst

Dukes Casino’s current responsible gambling/security setup is pretty comprehensive. The double licensing shows they’re serious about following the rules, and their security measures cover all the bases – from keeping player data safe to helping people manage their gaming. While that UKGC fine raises an eyebrow, the improvements they’ve made since then show they learned from their mistakes. The casino itself isn’t blacklisted and is still strictly regulated, which is good news.

Dukes Casino First Impression

Dukes Casino follows the ProgressPlay casino template down to a T, but they’ve decided to go with black and golden-orange colours this time around. It’s actually quite nice on the eyes – not too flashy, not too dull.

The main screen layout keeps things simple. Right next to the Dukes’s logo sits a compact menu for switching between regular and live casino sections. The search bar takes center stage, while the account menu waits on the right. Moving the mouse to the left brings up a sidebar with quick links – favourites, game lists, promotions, support, and rewards all live there.

The promo banner rolls through current offers above the game section – standard ProgressPlay stuff. Below that comes the good part – over 2,000 games split into proper categories. The horizontal menu makes jumping between these categories a breeze, and the games load up instantly when clicked. However, you won’t see this bar if you’re just browsing as a guest.

The provider filter there deserves a proper mention. Clicking the ‘Provider’ button on the nav bar pops up the hamburger menu with all providers and their logos – very useful when trying to find specific game makers. It’s very easy and fast to use on top. You can also type a provider’s name in the search bar, and their games pop right up, also useful. What’s more, each game thumbnail shows the title and provider when hovered over, plus there’s a heart icon for saving favourites plus a demo play option. Clicking the provider’s logo on any game brings up everything else they’ve made. Nice touch.

The footer section isn’t just for show either – it lists all payment methods and has links to everything important about the casino.

Browsing the site feels quick and responsive. The colourful game thumbnails make browsing more fun, and everything’s sorted properly. I gave it a go on mobile, too – works just as well as the desktop version. You can play the games on a mobile browser with no issues, as well as deposit and withdraw too. All features are there. Some live games may lag though, so keep that in mind.

The Basic Details about Dukes Casino

Dukes Casino’s clearly focused on making things practical with their interface. While they haven’t strayed from the company’s usual framework, the attention to detail with stuff like the provider filter and quick-access menus shows they understand what players actually need. The site runs nicely, loads fast, and puts all the important bits where you’d expect to find them. The only gripe I have is that it’s way too similar to other ProgressPlay websites, other than that, no issues for me. Maybe sometimes you really don’t need to fix what’s not broken.

Jamie Wall Casino Analyst

Deposit Methods

Deposit Options: 4.4

Duke Casino accepts MasterCard, Visa, PayPal, Apple Pay, Instant Bank Payment, Skrill, Neteller, Paysafecard, Neosurf, and ecoPayz. All these methods support British pounds, euros, and dollars – a pretty good selection for a UK casino.

Most deposit methods start at £10, but there are some differences. Neosurf needs £15 minimum, while Skrill, Neteller, ecoPayz, and Instant Bank Payment want £20 to start. On the high end, Paysafecard caps out at £700 per transaction, and Skrill and Neteller go up to £5,000. PayviaPhone comes with a 15% processing fee, but all other methods are fee-free.

Dukes Casino Deposit Methods

The deposit process stays the same no matter which method players pick. Click on the ‘Deposit’ button, enter the payment details, put in how much to deposit, add any bonus codes if using them, and confirm. The casino sends confirmation emails for every deposit, so there’s always a record of what went where.

I tried depositing £10 using Visa first. The whole thing took about a minute – I picked the amount, typed in my card details, and the money showed up right away in my balance. I didn’t need to verify anything for this first deposit, which was nice. I also got an email straight after with all the transaction details.

After depositing myself, I gotta say that Duke’s got their payment system sorted nicely. The variety of methods covers what most players would want: bank cards, ewallets, or prepaid options. The limits make sense too – high enough for bigger players but with reasonable minimums for casual gaming. Just watch out for that PayviaPhone fee if planning to use it.

Dukes Casino Promo Codes

Bonuses & Promotions: 3

Like all ProgressPlay Casinos, Dukes heavily promotes its joining offer. And besides that, you can find plenty of weekly scheduled promotions alongside it. The bonus calendar includes deposit matches, free spins, and a basic rewards program. While the weekly offers stay consistent, I noticed the casino lacks some promotions that are common at their sister sites that have much more.

Welcome Bonus

New players at Dukes receive a 100% match up to £100 and 50 spins on Diamonds of the Realm as their first deposit bonus. I deposited £20 to give it a try. The process took just a minute – players need to choose any payment method (except Skrill or Neteller since those are excluded), make the 1st top-up of at least £10, and the bonus appears instantly.

But here’s the tricky part: both the bonus money and anything won from those spins come with a 50x wagering requirement. My £50 deposit meant wagering £1,000 before withdrawing. It’d take about hours of playing slots to clear it. The time limit isn’t too restrictive compared to other bonuses here (30 days), but that wagering number is way too high for most users to even consider taking advantage of this sign up offer.

Weekend Deal

Once players make their first deposit at Dukes Casino, they can grab this weekend offer. It’s nothing much, just a 30% match up to £30 with 20 bonus spins on the selected game of the month thrown in. A £10 deposit with the code WEEKEND activates both parts. Be sure to check this deal regularly, as the featured slot changes every month.

The 50x wagering shows up again, this time with a much shorter 48-hour window to complete it. Those two days pass quickly when there’s serious wagering to do. The ewallet restriction stays in place, so Skrill and Neteller users need another payment method.

Monday Deal

Players at Dukes Casino start each week with a 25% match bonus up to £25 and 20 FS on the casino’s monthly spotlight game. To claim this one, you’ll need to deposit £10 and input the current month’s promo code. Players can find this code right in the promo section.

The rules mirror the weekend offer – you’ll face that same 50x wagering requirement on both the bonus funds and spin winnings. Remember, you’ve got just 48 hours to meet these conditions. Just like other promotions here, deposits through Skrill and Neteller don’t qualify.

Friday Deal

Friday brings the largest weekday offer at Dukes Casino – a 45% match reaching £45 plus 20 spins. To claim this one, players deposit £10 or more using the code TGIF. The bonus activates right away, giving players the full weekend to use it.

The higher percentage makes this bonus more appealing than other weekday offers, despite keeping the same 50x wagering requirement. A maximum bonus of £45 means £2,250 in wagering to complete. The usual 48-hour timer starts as soon as the bonus hits the account. And yes, payment method restrictions apply again.

Midweek Free Spins

Wednesday drops a basic spins-only promotion. Players depositing £10 or more receive 30 spins on a selected game that changes monthly. Again, a bonus code is needed, you can find the one for this month on the promotion page, 50x wagering and 48-hour time limit don’t change here as well. The same goes for e-wallet restrictions.

Rewards Program

Duke Casino says every player joins their rewards program right after signing up. I found this program pretty basic though – you get points for doing simple tasks like trying new games or hitting bonus rounds in slots. The missions change often, but they’re not anything special – mostly stuff you’d do anyway while playing.

Moving up levels doesn’t bring much fun. Each new rank gives you slightly better bonuses but nothing that makes you want to play more. The rewards store lets you swap points for the usual stuff – bonus money and free spins. There’s a leaderboard too, but the prizes didn’t grab my attention.

The biggest letdown is how long it takes to earn anything good. Even after regular play, the points add up slowly. Other casinos I’ve tried give out better rewards for the same amount of betting, I prefer the ladder system for rewards deals like this way more. Plus, the benefits at higher levels aren’t much different from what you start with. Again, usually ladders provide more perks.

Other Promotions

Dukes Casino’s promotional calendar is in need of much more improvement to catch up to its sister sites. While other ProgressPlay casinos run regular slot tournaments with sizable prize pools, Dukes offers no tournament action at all. The absence of cashback deals particularly stings – similar casinos typically return 5-10% on losses weekly or monthly, but Dukes’ players get no such safety net.

Seasonal promotions appear randomly rather than following a proper calendar. During major holidays, when other sites roll out special event bonuses with boosted values and relaxed wagering terms, Dukes tends to stick to its standard weekly schedule, slightly changing their existing deals. This can get boring rather quickly and can even deter some players who like to min-max on bonuses from trying this place out.

No Deposit Bonus

Dukes Casino skips the no-deposit bonus entirely, which is not really a surprise for the ProgressPlay website. New players must commit real funds from the start, as the casino provides no deposit-free way to sample their games. Welcome Promotion having those high wagering requirements certainly doesn’t help either; not all newcomers would consider this a good option for a headstart bonus.

Dukes Casino’s bonus system left me with split feelings. While the instant bonus crediting works flawlessly and terms appear transparently, the consistently high 50x wagering requirements paired with tight 48-hour deadlines make these promotions hard to recommend. The basic rewards program, missing tournaments, and absent cashback options suggest Dukes needs serious work to match industry standards. Some players might squeeze some value from the weekly schedule, but most existing users want more achievable bonus conditions and better promotional variety, which cannot be found here.

Jamie Wall Casino Analyst

Dukes Casino Games

Gaming Experience: 4.1

Dukes Casino hosts about 2,000 games, and those are all unique entries across different types. The casino partners with industry giants like NetEnt, Microgaming, and Play’n GO, plus plenty of smaller studios putting out quality games. All these titles are split into clear sections: slots, jackpots, live games, table games, and casual games. There’s also a page for Bingo, but as of now it stays empty. More additions to come in future!

The site’s got a practical setup for finding games. There’s a nice horizontal menu at the top, which is useful for jumping between different game types. Besides this bar you can just scroll down; games are still split by categories in the game lobby. What really shines here is the provider filter. Click on a ‘Providers’ button and a hamburger menu pops up. There, you can see all game providers with their logos. One-click, and your favourite provider games are there; the logos make them easy to spot too.

The game thumbnails tell you everything you need to know. Hover your cursor over any game, and up pops the title, who made it, and a heart icon for favourites. Clicking the provider’s logo in the thumbnail takes you straight to their full collection – pretty handy when you’re chasing similar games. Every game page has an info button showing the RTP percentage right. There is no need to dig through terms and conditions to find it.

Most games come with a demo mode, but there’s a catch – you’ll need to make a deposit before playing anything, even demos. Quite annoying if you just want to try things out first. The games themselves load quickly though, like a couple of seconds max.

Sadly, there is no Dukes mobile app, which might bug some players. But the mobile browser version works fine – I ran through slots, table games, and live dealer stuff without any real problems. The games scale properly to phone screens, and all the desktop features made it across – filters, favourites, the lot. Same goes for deposits and customer support really, everything is easy to find here.

Games available at Dukes Casino

So what games can players find at Dukes Casino? Let’s see some of the hardest hits.

Slots

The majority of Dukes’ collection sits in the slots section, with over 2k games in total. Players get everything from basic three-reelers to pretty video slots with loads of bonus rounds. There’s a decent number of Megaways titles too, if changing paylines are your thing.

I decided to try out Diamonds of the Realm, mainly because it’s part of the welcome package. It’s got that medieval thing going on, with free spins and multipliers in the mix. Decided to put in ten spins, lost 50p – nothing special really. The game works fine, but it’s more for quick sessions than marathon runs. Still, with thousands of other slots to pick from, players won’t struggle to find something that clicks.

Best Dukes Casino Slot Games

Jackpots

The jackpot section’s got about 130 games, though most come with fixed prizes. No Mega Moolah here, which might bug players chasing those massive progressive wins. But the payouts come often enough for players who don’t mind smaller stakes. Irish Riches and Rainbow Jackpots seem to be fairly popular choices over there; it could be a nice option to try out.

Best Dukes Casino Jackpot Games

Casual Games

Dukes round things off with 90+ casual games – like lotto, scratch cards, and some video bingo. Lots of games here are handled by Hacksaw and G.Games, smaller providers but worth checking out nonetheless. Aviator and Wheel of Luck bring some color to the table and seem perfect for when players want something lighter.

Best Dukes Casino Casual Games

Table Games

Table game fans get 45+ variations across roulette, blackjack, baccarat, and poker. It’s not the biggest selection, but each game holds up well. I gave Epic Strike Roulette: 9 Masks of Fire a go – it borrows looks and sounds from the slot version. Five rounds in, and I dropped 10p. Nothing new in the gameplay department here sadly, just regular roulette dressed up in slot clothes.

Best Dukes Casino Table Games

Live Casino Games

The live section houses 80+ games – your usual roulette, blackjack, poker, and baccarat, plus some game shows. Adventures Beyond Wonderland Live caught my eye. The dealers rock Alice in Wonderland outfits, and it actually adds something to the vibe. Four bonus rounds pack multipliers, with Wonderspins and Magic Dice being the good ones. Lost 15p in one round, but the whole setup just works better than your average live game.

Best Dukes Casino Live Games

Dukes Casino strikes a good balance with its game selection. The 2,000+ titles from NetEnt, Microgaming, Play’n GO, and smaller studios have plenty of choices across slots, table games, and live dealer options. The provider filter makes finding games from specific developers a breeze, though adding more filtering tools would help players sort through the massive collection. While the demo mode requires a deposit to be made, it’s nice to have this feature at all. Not to mention I liked how quickly the games loaded on both desktop and mobile. Despite having no app, the pocket version of Dukes is rather solid, you get all the features within a few taps.

Jamie Wall Casino Analyst

Withdrawal Methods

Withdrawal Options: 3.7

Just like with deposits, Dukes Casino supports several withdrawal methods for UK players: Visa, PayPal, Apple Pay, Neosurf, Instant Bank Payment, Skrill, Neteller, and ecoPayz. The casino sets its minimum withdrawal at £5 – a rare find in the UK market where most sites require at least £10-20. Players can request smaller amounts through customer support as well. UK players won’t find any maximum withdrawal limits at Dukes either. Sadly, due to regulations on their side, you cannot cash out using MasterCard even if you deposited through it, choose an alternative method in this case.

What I also didn’t like is a 1% transaction fee, capped at £3, to all withdrawals – this fee feels unnecessary when many other UK casinos process withdrawals without extra charges. It really does add up no matter how often you cash out or how big of cashouts you usually make.

Dukes Casino Withdrawal Methods

To cash out, go to the cashier menu and select ‘Withdrawal’ to bring up available payment options with a form specific to each method. You won’t get to cash out right away most likely as new players must complete verification by submitting ID and proof of address – this typically takes one business day. I suggest you go through verification beforehand to save yourself time.

Processing times heavily vary between payment options. Digital wallets like PayPal, Skrill, and Neteller typically process within 1–3 days. Bank transfers and card payments might stretch to a week.

I didn’t win anything this time, so I didn’t withdraw anything. Last time though, I cashed out £12 through Visa and it took me a little more than a day to receive my winnings. Quite a long time, but really could be worse.

Jamie Wall Casino Analyst

The withdrawal process at Dukes works just as well as their deposits. The low £5 minimum withdrawal limit makes the casino practical for regular players who prefer frequent, smaller cashouts. However, the mandatory transaction fees do add a sour aftertaste to an otherwise decent withdrawal system. Combined with the longer processing times for bank methods, not all players might be happy about these restrictions and limitations of ProgressPlay that Dukes continues to carry on.

Customer Support

Customer Care: 4.1

Support at Dukes Casino is always on standby – agents work 24/7 through live chat and email. For quick help, players can reach support at [email protected] or click the chat bubble on any page.

The live chat setup actually is well thought-out here. A click on the chat bubble brings up a mini guide with common questions and a search bar. Consider that a smaller FAQ. No need to wait for an agent if the answer’s right there. When I asked about bonus terms, an agent replied in under 10 seconds – pretty fast compared to most UK casinos. They explained everything clearly without copying from a script and were polite to my very basic questions.

Email support came in handy when I wanted details about deposit fees, I tested it next. My question was simple – are there hidden charges besides Pay by Mobile deposits. The reply landed in my inbox five hours later with a clear breakdown: no extra fees on other payment methods. Not the fastest response time, but the answer covered everything I needed to know. They accept emails through the general ProgressPlay address, so a bit of delay here is understandable since they have to address customers from all ProgressPlay websites.

The FAQ section here is very easy to browse and is rather informative. Questions are grouped by topic with a search function that actually finds what players look for via keywords. On top of that, the FAQ is available in English, Finnish, Japanese, French, and Spanish, which is incredibly useful for international players. The interface might look basic, but the content answers most questions about accounts, bonuses, and technical stuff.

One thing missing at Dukes Casino – no phone support. A plenty of casinos give players a way to call in, but here it’s just chat and email. Social media support isn’t available either, which feels a bit behind the times as all the big-hitters do have several accounts running.

Support Options at Dukes Casino

The Dukes support setup is very efficient and convenient to use. Live chat shines for quick answers – a 10-second response time beats waiting on hold with a phone line. Email works for detailed questions but expect to wait a few hours. While adding phone support would be nice, the current options handle most player issues well enough. Just remember the mini FAQ before starting a chat – it might save some time waiting for an agent for both parties. Or you can check out the full FAQ section that covers dozens of topics and even has a search bar.

KYC Process

Like any online casino, Dukes needs proper ID before players can withdraw their winnings. Here’s what documents the casino requires:

• Valid passport or driving license as photo ID
• Recent utility bill, bank statement, or council tax bill from the last 3 months showing current address
• For card deposits: Photo of the card with middle numbers hidden
• For ewallets: Screenshot showing account name and email address

It takes no guesswork to find where to start the process. Your account menu has a dedicated “Verify ID” button leading straight to the upload forms. Players pick what document type they’re sending, add the file, and maybe write a note if needed. The casino takes common file types – JPEGs, PNGs, and PDFs all work fine. Soon as files land at their end, an email confirms they got through.

I sorted my verification with a passport scan and a recent bank statement. Both files went through without any problems, and approval came back within 24 hours. Nice touch getting emails for each step – meant I knew exactly what stage things reached. The instructions spelled everything out properly too, so most players won’t need to bug support about it. FAQ even has a whole separate section for Verification inquiries.

If you happen to run into any issues, you can contact live chat and email. But as long as you keep everything clear in those photos, with no cropped edges or blurry bits, then you should have 0 issues whatsoever.

The only real gripe here – no promised timeframe for approvals. But seeing my own stuff cleared within a day suggests Dukes handles verification pretty quickly. It’s a bit annoying not knowing upfront how long approval takes, but that 24-hour mark seems standard here. Overall, no major setbacks here.

Jamie Wall Casino Analyst