Casumo Casino

Given that Casumo operates in several different countries, it comes as no surprise that five different gambling regulators keep an eye on their operations. The main one for British players is the UK Gambling Commission, with Account Number 61549 which covers Remote Casino, Remote Real Event and Virtual Betting.

Additionally they have licenses from Malta, Gibraltar, Sweden (C104447), and Spain (Other Games n/ref: GO/2018/025, Blackjack n/ref: BLJ/2019/027, Roulette n/ref: RLT/2019/030, Slots n/ref: MAZ/2019/062, Betting n/ref: GA/2018/029 and n/ref: ADC/2019/038) regulators. Most online casinos don’t have such a broad license coverage (from major ones at that), so it’s definitely something worth noting.

Right on the main site, players find Casumo’s responsible gambling section ‘CasumoCares’. It has all the essential control tools players might need under drop-down menus. This includes deposit limits, loss limits, and Reality Check controls. Players who need a break can pick between short timeouts and longer self-exclusion periods. They also provide a step-by-step guide for how tools work in multiple languages: English, Spanish, Swedish, Norwegian, and Finnish. Given their origins, it’s not surprising they included Nordic languages here. Casumo also has nice short videos explaining how certain features work. Sadly, there are no quick links for these features aside from Deposit Limits, so you’ll need to access those from your account menu.

The casino also connects players with major support groups too: GamCare, Gambling Therapy, GamTalk, Gordon Moody Association, and Gamblers Anonymous. They have a ‘Learn More’ button under each option that leads you to the services in question. You can also find a self-assessment test and tips for spotting gambling problems early there + in the website footer. Their customer support is also well-trained to help out players with manageable gambling issues, but of course, for more complex cases, help from the services above would be required.

Upon registration you go through the most basic verification, Casumo will lock down unverified accounts until they confirm the player is over 18. They give parents practical advice too. For families dealing with underage gambling concerns, they point toward bigdeal.com by GamCare. The Casumo website itself is well protected by SSL encryption, so rest assured your personal information and sensitive data are safe. This should answer the question ‘Is Casumo safe?’ for many.

Security Aspects at Casumo Casino

Having looked through hundreds of online casinos, it’s not often I see this level of regulatory coverage combined with such thorough player protection systems. The five licenses already say a lot, but Casumo went further by creating a separate comprehensive Responsible Gambling service of their own. Sure, they could streamline a few things, but they’ve clearly done more than the bare minimum here — and that matters for players looking for a properly regulated casino.

Jordan Conroy Editor

Casumo lets UK players deposit via eight different banking options: Visa, Mastercard, Apple Pay, Skrill, Neteller, MuchBetter, bank deposits, and Paysafecard. One really nice detail about this casino — they let players start with just £5 on debit cards, which isn’t common at all in online casinos. Other methods need a £10 minimum to get started which is an industry average. One thing I didn’t like was the complete omission of PayPal; you won’t be able to deposit with it here. A shame.

The deposit system itself is pretty basic — in a good way. Players click their balance at the top of the page to open up deposit options. Each method comes with its own set of instructions right there on the screen.

Casumo Deposit Methods

Everything about depositing stays simple and clear. The deposit page shows exactly what players need to do next, with all the important bits spelt out clearly. No digging through help pages is needed — all the payment info sits right there on the main deposit screen. Click on the Deposit button, choose your preferred method, select the amount and click ‘Confirm’.

I wanted to see how the deposit process actually works, so I went through it with a £20 Visa payment. The whole thing took about a minute and I received my funds instantly. That’s exactly what happened with every other method I tried too, except bank deposits which need 1—3 days to process. The best part — Casumo doesn’t add any extra fees on top.

When I downloaded the Casumo app, I also saw Apple Pay as an option, I tried it too and sure enough it went with no issues.

Casumo’s deposit setup is rather solid. The £5 minimum deposit option is really nice to have — most casinos ask for at least £10 (which also can be seen here) or £20 to start playing. The instant processing and 0 extra feel help too. While the payment selection covers all the usual methods UK players expect, what impressed me most was how quick and clear the whole process felt. Everything is solid here, except the glaring lack of PayPal. Adding it would make the deposits at Casumo even better.

Jordan Conroy Editor

Casumo’s bonus lineup includes several types of promotions — a welcome package for newcomers, weekly prize events, tournament-style competitions, and occasional seasonal offers. While seemingly varied, the actual selection feels rather modest compared to other online casinos, especially for existing users.

Casumo’s game library consists of over 2,000 titles across several categories — slots, Megaways, jackpots, table games, live dealer options, and other speciality games. Casino has partnered with over 100 game providers, including big hitters like NetEnt, Playtech and Red Tiger, as well as smaller hidden gems.

At first glance, the main page separates everything into just slots and live casino sections. This might seem overly basic, and it indeed is. Luckily Casumo has options to get around that.

Click on the magnifying glass icon near the home button to open up the proper game filtering options. This search system does most of the heavy lifting for finding games. I clicked through various filter combinations — game features for slots, specific studios for table games, different jackpot types, and provider options for other game categories. The search bar takes both game names and provider names, giving decent flexibility when looking for something specific.

Below the main search sits a smart filter bar with arrow navigation. While this claims to speed up searches, the regular filter menu just works better. One nice touch, though, is that the search window shows which slots other players look up most often. We can’t ignore their search bar either, it allows you to look up games via both name or provider and it can be combined with filtering options too.

Once you click on any game open a small window with useful information and tags. The only missing piece is RTP information, you can’t find it anywhere on the website itself. This seems odd given how thorough the rest of the game information feels. Some games may have it listed in their info sections but that’s it.

What adds some real value here is the demo mode availability. Players can check out how games work, trigger features, and understand mechanics before dedicating money. This practice option covers most titles in the library, though some live dealer games naturally stay locked to real money play only.

Game Types Available at Casumo Casino

Now that you have a rough idea of what you can expect, let’s see what each game type at Casumo has to offer.

Casumo accepts withdrawals through the same methods you can deposit with, which includes: Visa, Mastercard, Apple Pay, Skrill, Neteller, MuchBetter and Bank Transfer, again no PayPal. You can find the withdrawal button right next to the account balance in the main menu. As it usually is with UK casinos, you need to use whatever method they last deposited with.

The minimum amount sits at £1 which would be a good reason to celebrate, but at Casumo, withdrawals under £10 come with a £3 fee, making players question if they want to withdraw less and pay that extra. Beyond £10+ though, all your cashouts will come with 0 fees.

Casumo Withdrawal Methods & Withdrawal Times

Cashing out at Casumo is as easy as depositing, first of all, select your balance on the main navigation, and next, select withdraw. Choose your preferred banking method and follow the instructions on the screen. Worth mentioning, that first-time withdrawals can trigger standard ID checks, but even then those usually finish within 24 hours.

I didn’t win enough this time for a withdrawal, but I have prior experience with Casumo. Back then I cashed out £37.42 and received my money within 24 hours. As you can see, Casumo withdrawal time is rather decent, although I’d obviously prefer instant withdrawals instead. Such speed applies to all methods, but Bank Transfer takes longer by default.

I found a withdrawal system with both smart touches and frustrating limitations. The £1 minimum withdrawal sounds great until you notice the £3 fee for anything under £10. This fee makes small withdrawals impractical — why take out £8 when £3 of it goes to fees? Beyond £10, things improve with zero fees and several payment options from e-wallets to bank transfers. The variety is good here, shame that the casino lacks PayPal many players won’t be happy with. My previous withdrawal reached me within 24 hours through an e-wallet, though bank transfers still take extra time. While the security checks slow things down a bit, I appreciate how simple the whole process feels. Still, that fee on small withdrawals seems unnecessary when other UK casinos handle them without charge.

Jordan Conroy Editor

There are three options for users to contact Casumo staff: live chat button in the bottom right corner, email to [email protected], or through social media pages. The Casumo live chat runs from 8 am to 1 am CET, which covers most peak traffic hours but leaves that overnight gap.

Before talking to a real person via live chat, players face a convo with Casumo’s bot. Not gonna lie, this gets old fast. The bot asks several basic questions before directing anyone through to the staff. As frustrating as it was, the actual support person turned out great once I got there, I asked them about responsible gambling features. I got connected to an agent named Nina in a bit under a minute, which was super quick. She was friendly and helpful with me, even apologising for the delay due to the system being down when she was looking for information regarding my question. She still dealt with it in around three minutes and provided me with a complete bundle of info. I liked that I was still able to browse the website without cutting the chat while waiting for her to return, some sites make you stay in the chat window or risk losing the conversation.

If you’re not in a rush to hear an answer, you may as well use their email support as it’s a solid alternative. Email format allows for responses to be more thoughtful, the whole process is just more slow-paced than a live chat, no surprises here.

I was disappointed by the lack of phone support here however, if you prefer speaking directly to a person, you might share my sentiment. But I think responsive live chat and their email are solid alternatives to that.

That FAQ section needs work though. Looks nice enough with its clean layout, but barely scratches the surface of what players typically ask about. Most of the answers cover stuff regular casino players already know anyway.

Support Options at Casumo Casino

The support team at Casumo delivers solid service despite a few nitpicks I had. The bot chat at the start slowed things down, but the actual agents proved helpful with clear, personalised answers to my questions. The 8am to 1am CET Casumo Live Chat works for most situations, though overnight support would be nice. Actually, chat is the best contact method here — the agents understand the casino well and solve problems efficiently. There’s also an equally good email option if you don’t mind waiting. I found the support quality reliable enough, just wish they added a phone support option.

Jordan Conroy Editor