Up until recently, Casino 2020 was trying to make its mark in the UK online gambling market. The casino was owned by In Touch Games Ltd, which was proud of its unique mobile-first design and exclusive games that couldn’t be found anywhere else.
What really set this casino apart was its focus on slot games, with a range of unique titles designed to appeal to all players. The brand’s promotions were also a big draw, with a generous joining offer and ongoing Casino 2020 bonuses.
While Casino 2020 might not have had the biggest game library compared to some competitors, it made up for this with its easy-to-use interface and mobile-friendly design. This made it the perfect pick for players in search of a simple and accessible gaming environment with plenty of unique slots.
In 2021, the casino won Best New Slots Site at the BingoPort Players’ Choice Awards. However, it looks like its future is now in doubt as its operating licence has been suspended. If you want to keep up with the latest news on the Casino 2020 brand, be sure to check back regularly for updates to this review on Gamblizard. And, of course, check out our handpicked list of the newest online casinos.
Licensing & Security at Casino 2020
Prior to its closure, Casino 2020 operated under a licence issued by the UK Gambling Commission (UKGC) with the number 002091-R-104264-033. This licence was held by In Touch Games Ltd., the casino’s parent company.
Casino 2020 has had its fair share of regulatory issues despite holding a UKGC licence. It faced its first regulatory action in 2019 and was hit with a £3.4 million fine for social responsibility, money laundering and marketing failures in 2021. It was fined a further £6.1 million in January 2023 for similar failings. These repeated instances have led to questions being asked about the casino’s commitment to player protection and responsible gambling practices.
In September 2023, the UKGC suspended Casino 2020’s licence due to suspected breaches of licence conditions related to money laundering, fair terms, and reporting. Shortly after, In Touch Games Ltd. surrendered the licence, effectively ceasing Casino 2020’s operations in the UK.
| Feature |
Status at Casino 2020
|
|
SSL encryption
|
Yes
|
|
Deposit Limits
|
Yes
|
|
Activity Limitations
|
Yes
|
|
Self Exclusion
|
Yes
|
|
Protection of Minors
|
Yes
|
|
Problem Gambling Organisations
|
Yes
|
While Casino 2020 implemented measures like SSL encryption, deposit limits, and self-exclusion options, its repeated regulatory breaches cast a shadow over its overall commitment to player safety.
I’d give Casino 2020’s past safety and licensing a 2 out of 5. The repeated regulatory issues and licence suspension make it difficult for them to build credibility despite the initial UKGC licence and the presence of player protection tools. As a player, I would have been cautious about depositing funds at Casino 2020 due to these concerns.
Casino 2020 kept players entertained with a range of bonuses and promotions. New players could sign up and receive a no deposit bonus, often in the form of extra spins or bonus credit. Deposit bonuses were also available, potentially increasing the initial deposit with bonus funds.
Loyal players were offered the Game of the Month promo, providing regular opportunities to earn bonus rounds or credit on newly released games. The casino also frequently ran weekly promotions and special offers to reward active players. While Casino 2020’s promotions may not have been as numerous as those offered by some more prominent brands, they aimed to provide a steady stream of rewards.
Casino 2020 Past Welcome Offers
Before it ceased operations, Casino 2020 sought to draw in new players with a generous welcome package. The sign up offer did not require any bonus code and consisted of a multi-tiered system of deposit bonuses and free spins.
Upon making their first deposit of at least £10, new players could receive an up to 200% first deposit bonus, potentially reaching £100 in bonus funds. The second deposit also came with a bonus of up to 100%, potentially doubling the player’s funds up to £200.
The third deposit triggered a different kind of welcome bonus – Casino 2020 free spins. By depositing £200, players could potentially receive up to 400 FS on the Cleopatra’s Prizes slot game. Each free spin was valued at 9p.
However, all bonuses, including those from the welcome package, were subject to a 40x wagering requirement. This meant that any winnings derived from bonus funds or free spins had to be played through 40 times before they could be withdrawn. Additionally, the maximum stake allowed while using bonus funds was £5.
Casino 2020 No Deposit Bonus
Up until the suspension of its licence, Casino 2020 was known for frequently offering no deposit bonus deals to newcomers and regular players. These promotions typically involved free spins on selected slot games, such as Cleopatra’s Prizes, or bonus credit that could be used on various games.
The most notable no deposit bonus at Casino 2020 was available upon login for new players. They could receive up to 20 FS no deposit or up to £20 in bonus credit simply by registering and verifying their account. There was no need for a promo code to claim this offer.
In addition to the sign up offer, Casino 2020 also ran regular promotions like the Game of the Month bonus, which sometimes included no deposit free spins or bonus credit. These promotions were an excellent way for players to try out new games without using their money.
While Casino 2020 no longer offers any bonuses due to its closure, players looking for similar promotional deals can find a variety of options on Gamblizard’s no-deposit bonus offers page.
Important Note: It’s crucial to remember that all bonuses, including no deposit bonuses, came with terms and conditions, such as wagering requirements and maximum win limits. Always read the fine print before claiming any bonus to avoid any surprises.
Casino 2020 promotions were generally quite good. I found them to be a 4.3 out of 5. The welcome package was particularly attractive. It included bonus spins and deposit matches to get new players started. I also noticed that they kept things interesting for returning players with regular offers, such as the Game of the Month promotion. The bonuses were always readily available, and there were no long waits or complicated procedures to claim them.
Casino 2020 Games Variety and Software
Casino 2020 wasn’t your average online casino. All of their games were developed internally by the In Touch Games team so that you wouldn’t find them anywhere else. The focus was definitely on mobile, so if you were looking to play games on your phone, you would be well served here. But if you were into things like live casino, bingo, slingo, poker or other table games, you’d be out of luck. They were all about slots, with over 50 to choose from, and a whopping 40 of those had progressive Mega Jackpots. They released new games every month, so there was always something fresh to try.
|
Game Type
|
Quantity
|
|
Slots
|
50+
|
|
Mega Jackpots
|
40+
|
|
Megaways
|
❌
|
|
Scratchcards and Instant Wins
|
❌
|
|
Live Casino and Table Games
|
❌
|
|
Bingo
|
❌
|
|
Slingo
|
❌
|
RTP and Free Play at Casino 2020
Casino 2020 didn’t hide anything when it came to how much their games paid out. They put the Return to Player (RTP) percentages right out there for everyone to see. This meant you could easily check out how much each slot game was likely to give back and pick the ones that suited you best.
Instead of having a free demo mode, Casino 2020 let you try out games without paying by using no deposit bonuses. These were up for grabs as part of the welcome offer or the Game of the Month promo. It was a clever way to let you get a feel for their unique games and potentially win some cash, too.
The catch was that the RTP for many of their popular games was a bit lower than the usual 96.00% you find in most casinos. This doesn’t mean the games were rigged, but it’s something to keep in mind when thinking about potential wins.
RTP Comparison for Popular Casino 2020 Games:
|
Game Title
|
Free Spins Feature
|
RTP
|
Industry Standard RTP
|
|
Lucky 7 Slots
|
3-5 FS symbols = 5-9 FS
|
93.78%
|
96.00%
|
|
Raging Bull
|
3-15 FS symbols = 3-30 FS
|
93.96%
|
96.00%
|
|
Viking Lightning Spins
|
3 FS symbols = 5 FS
|
94.11%
|
96.00%
|
|
Mandarin Queen
|
3-5 FS symbols = 5-9 FS
|
94.13%
|
96.00%
|
|
Lion Spirit
|
3 FS symbols = up to 5 FS
|
93.88%
|
96.00%
|
|
Supernova Crush
|
3-5 FS symbols = 5-9 FS
|
94.04%
|
96.00%
|
Slot Games at Casino 2020
Casino 2020’s game selection boasted over 50 unique slot titles. The casino offered a variety of themes, from classic fruit machines to royalty and space exploration. There was likely a slot game to suit your tastes, no matter your preference.
Another thing to know is that all of the slots here were exclusive to this online casino and its related sites. This also means that Casino 2020 didn’t have the same variety of games as casinos that featured slots from other providers.
Mega Jackpot at Casino 2020
Casino 2020 had over 40 slot games linked to a huge progressive Mega Jackpot. This prize pot got bigger with every spin, meaning there was always a chance to win a life-changing amount of cash.
Whereas some casinos have loads of different jackpots, Casino 2020 kept it simple with one massive prize. The Mega Jackpot could be won on any spin of any of the eligible slot games, regardless of the amount wagered. This made it a potentially lucrative prospect for all players, as even a small amount could result in a significant payout.
You had to get five jackpot symbols in a row on a win line to hit the Mega Jackpot. These symbols were different for each game, but they were usually easy to spot. Once someone won the jackpot, it would reset to £20,000 and start growing again.
|
Game Title
|
Win Lines
|
RTP
|
Min. & Max. Bet Per Line
|
|
Heaven or Hell Wilds
|
15 / Locked
|
94.33%
|
£0.01 – £2.00
|
|
Harlequin Wins
|
15 / Locked
|
92.00%
|
£0.01 – £5.00
|
|
Mega Trail
|
15 / Locked
|
94.00%
|
£0.01 – £5.00
|
|
Sir Mixalot
|
15
|
94.02%
|
£0.01 – £5.00
|
|
Hot Chilli Spinner
|
20 / Locked
|
94.00%
|
£0.01 – £5.00
|
|
Thunderlords
|
15 / Locked
|
94.03%
|
£0.01 – £10.00
|
|
Aces Fly
|
15 / Locked
|
93.93%
|
£0.01 – £5.00
|
|
Spin a Clue
|
20 / Not Locked
|
94.13%
|
£0.02 – £20.00
|
|
Heaven or Hell Wilds
|
15 / Locked
|
94.33%
|
£0.01 – £2.00
|
Tips for Playing
- Check the RTP: The RTP indicates the theoretical return over a long period of play. Look for games with higher RTPs for a better chance of winning.
- Understand Volatility: Volatility refers to the risk level of a slot. High volatility slots offer bigger potential wins but less frequently, while low volatility slots offer smaller wins more often. Choose a volatility that suits your playing style.
- Set a Budget: Decide how much you’re willing to spend before you start playing and stick to it.
- Play Responsibly: Remember, slots are primarily a form of entertainment. Don’t try to recover losses by spending more than you can afford to lose.
- Check the Jackpot Amount: Progressive jackpots vary in size. Choose games with larger jackpots for a chance to win a bigger prize.
I’d rate the game selection at Casino 2020 as 3 out of 5. While the exclusive slots were a unique selling point, and the mobile interface was user-friendly, the lack of variety beyond slots was a drawback for me. I prefer a more comprehensive range of games, including table games and live dealer options, which Casino 2020 didn’t offer. Additionally, the RTPs for many of the slots were slightly lower than the industry average, which could be a factor for players seeking optimal payouts.
Mobile Play at Casino 2020
Casino 2020 was designed with mobile users in mind, with the website and games optimised for use on smartphones and tablets. This focus made it an excellent choice for those who prefer to play on their portable devices.
All games developed by In Touch Games were adapted for mobile play, ensuring a consistent gaming performance across devices. The mobile site was basically the same as the desktop version, with all the same features, like access to the entire game library, promotions, and customer support. There was no need to download a separate app, as the casino could be accessed directly through a mobile browser.
|
App Availability
|
No app available
|
|
Compatible Devices
|
Smartphones and tablets
|
|
Access Method
|
Mobile browser
|
|
Game Availability
|
All games optimised for mobile
|
|
Features
|
Same as the desktop version
|
|
Software
|
HTML
|
I’d give Casino 2020’s mobile compatibility a solid 4 out of 5. The mobile site loaded quickly, even with a mobile data connection, and the games ran without any noticeable issues. The navigation was intuitive, and I didn’t come across any problems accessing any features. While the lack of a dedicated app might be a disadvantage for some, the mobile site’s performance made up for it, providing a solid mobile gaming offering.
Banking at Casino 2020
Casino 2020 provided a limited selection of payment methods available, primarily focusing on options convenient for mobile users. This included debit cards, PayPal, and Paysafecard, with a minimum deposit of £5 for all methods except mobile phone billing.
A unique feature of Casino 2020 was its Pay by Phone option. This allowed players to deposit funds directly through their mobile phone bill, adding a layer of convenience for those who preferred to use something other than debit cards or e-wallets. The minimum deposit for this method was £3.
|
Payment Method
|
Min Deposit
|
Processing Time
|
Fee
|
|
Debit Cards
|
£5
|
Instant
|
None
|
|
PayPal
|
£5
|
Instant
|
None
|
|
Paysafecard
|
£5
|
Instant
|
None
|
|
Pay by Phone
|
£3
|
Instant
|
None
|
Pay by Phone was designed to make depositing funds quick and easy. Players could choose to make a deposit of £3, £5, or £10, which would then be added to their next mobile phone bill. This method was a big draw for players who wanted to keep track of their spending, as it didn’t involve entering card details or using a separate e-wallet.
It’s worth mentioning that there was a daily limit of £30 for Pay by Phone deposits to promote responsible gambling. While it was handy, this option might not have been ideal for players who needed larger deposit amounts.
I’d rate the deposit methods at Casino 2020 as 3 out of 5. The Pay by Phone option was a unique and convenient feature, and the absence of fees for deposits was a plus. Personally, I found the inclusion of PayPal and Pay by Phone useful for different types of deposits. However, the lack of additional e-wallet options might have been a drawback for some players who preferred a wider range of choices.
Withdrawing Funds at Casino 2020
Casino 2020 offered a few options for withdrawing winnings, including bank transfers, debit cards, and PayPal. The minimum withdrawal amount was generally £10, but for players who hadn’t yet made a deposit, it was higher, set at £30 for UK players and €50 for non-UK players.
The casino also had a rule about bonuses. If you won money using a bonus that didn’t need a deposit, you could only cash out a maximum of £50 (or equivalent in other currencies) until you made at least one deposit.
There was a £3 fee for withdrawals under £10, which could eat into smaller winnings. However, there was no maximum withdrawal limit mentioned in the terms and conditions.
Casino 2020 aimed to process withdrawals for depositing customers within one working day, which is fairly standard for online casinos. However, the withdrawal time was longer for players who still needed to make a deposit, taking up to three working days. It’s worth noting that additional verification checks could also delay the process.
|
Payment Method
|
Min Withdrawal
|
Withdrawal Time
|
Fee
|
|
Bank Transfer
|
£10
|
1-3 working days
|
£3 (if under £10)
|
|
Debit Cards
|
£10
|
1-3 working days
|
£3 (if under £10)
|
|
PayPal
|
£10
|
1-3 working days
|
£3 (if under £10)
|
I’d give the withdrawal process at Casino 2020 a 3 out of 5. The processing time was reasonable for depositing players, but the fee for smaller withdrawals was a downside. Personally, I found their cash out process simple, with my funds usually arriving within the stated timeframe. However, the lack of additional withdrawal options and the fee for smaller amounts could be seen as a negative for some players.
Customer Support at Casino 2020
Casino 2020 offered several ways for players to get in touch with their customer support team. The main methods were email and live chat, with the live chat option available 24/7, but only after you’d registered and logged in.
For those who preferred speaking on the phone, there was a dedicated number you could call, or you could request a callback by texting a shortcode. The casino also had an FAQ section with answers to common questions, which was accessible to everyone, even if you didn’t have an account.
While Casino 2020 didn’t offer support through messenger apps, the available options were sufficient for most players’ needs.
|
Support Option
|
Availability
|
Average Response Time
|
|
Live Chat
|
24/7 (for registered users)
|
Quick
|
|
Contact Form
|
N/A
|
N/A
|
|
Email
|
Yes
|
Within a few hours
|
|
Phone
|
Yes
|
N/A
|
I would give Casino 2020’s customer support a 4 out of 5. The live chat was the best way to get help quickly and easily. The support agents were friendly, knowledgeable, and got to the bottom of all queries quickly. While it was a bit of a letdown that unregistered users couldn’t access live chat support, the service itself was rather good overall.
