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Play#Ad, 18+, GambleAware.org | New Players Only, A Matchup Bonus of 100% up to £200 and 20 Free Spins on Starburst with promo code 'BURST20' (One Use Only) will be awarded on your first-ever deposit of £10. The Matchup Bonus will be awarded in Bonus Funds. T&Cs and 65x Wagering Requirements apply, £200 max total bonus, max bonus conversion equal to lifetime deposits (up to £250). Full Bonus T&C
Aztec Wins, operated by Jumpman Gaming Limited, was established in 2019. As part of Jumpman Gaming’s broader portfolio, Aztec Wins offers a distinct gambling package influenced by the company’s overall approach and expertise in the online casino sector.
Below is a concise summary of the foundational details of Aztec Wins:
| Parent Company Name | Jumpman Gaming Limited |
|---|---|
| Website | aztecwins.com |
| Head Office | La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ |
| CEO | Ben Starr |
| Company size/Employees | 51-200 employees |
Aztec Wins Casino holds a license from the United Kingdom Gambling Commission (UKGC) under account number 39175. This license authorises the casino to operate in both the casino and bingo sectors, ensuring a regulated and monitored gaming environment.
License information:
| Licenses held | UK Gambling Commission |
|---|---|
| UKGC Account number | 39175 |
| Account Link | https://www.gamblingcommission.gov.uk/public-register/business/detail/39175 |
Aztec Wins places a strong emphasis on responsible gambling, offering features like deposit limits, breaks, self-exclusion, and limits on deposits to help players manage their gaming habits. They collaborate with services such as Gamcare, Gamblers Anonymous, and Gambling Therapy for gambling issue prevention. Additionally, measures like Net Nanny and Cybersitter are in place to protect minors.
In terms of cybersecurity, the casino employs 128-bit SSL encryption, ensuring that player data and transactions are secure from external threats.
Detailed security information:
| SSL encryption | 128-bit |
|---|---|
| Deposit Limits | Yes |
| Activity Limitations | Yes |
| Self Exclusion | Yes |
| Protection of Minors | Net Nanny, Cybersitter |
| Problem Gambling Organisations | Gamcare, Gamblers Anonymous, Gambling Therapy |
| IT-Security | Cloudflare |
| Firewall | Yes |
| Anti Money Laundering | Identity and source of funds checks |
Considering the comprehensive licensing, robust player protection measures, and stringent cybersecurity protocols, Aztec Wins Casino earns a 4,5 out of 5 in this sector. This rating reflects a strong commitment to legal compliance, player safety, and data security, though there is always room for continual improvement and adaptation to evolving online safety standards.
Below is a summarised list of key terms and conditions applicable to players at Aztec Wins Casino. Players must read the full terms and conditions on the casino’s website for a comprehensive understanding.
Registering and confirming an account at Aztec Wins Casino is fast and intuitive. Here’s a step-by-step guide to help new players get started:
Visit the Website Go to the Aztec Wins website and click on the ‘Join Now’ button.
Fill in Details Complete the registration form by entering the required details, such as your name, date of birth, address, and email address.
Create a Username and Password Choose a unique username and a strong password for your Aztec Wins account.
Agree to Terms Read and agree to the terms and conditions of Aztec Wins Casino. This step is crucial to ensure you understand the casino’s rules and policies.
Account Verification After submitting the form, you must verify your account. Aztec Wins will typically send a verification link to your email address.
Click on Verification Link Check your email for a message from Aztec Wins Casino, and click on the verification link provided within the email.
Complete Verification Follow any additional instructions in the email to verify your account fully.
Deposit Funds (Optional) If you wish to play for real money, you can now deposit funds into your account using one of the accepted payment methods.
Start Playing Once your account is set up and verified, you can explore the games and Aztec Wins promotions.
The casino offers various bonuses, pandering to all players’ interests. The selection includes a welcome bonus that improves initial deposits and regular promotions providing daily and monthly bonus opportunities for existing players. Players can also have fun chances to win free spins and participate in special prize draws. This range of bonus types is designed to enrich the gameplay, offering something for every kind of player.
Aztec Wins Casino offers a welcoming start for new players with some extra funds. This sign up bonus is specifically designed to improve the initial gamble for players who are just making their first steps at the casino
Upon making their first deposit of £10+, players can receive a 100% matchup bonus, potentially earning up to £200.
However, it’s important to note the wagering requirement associated with this bonus. Players must wager 65 times the bonus amount before withdrawing any winnings. This is a significant factor to consider, as it impacts how soon players can access winnings derived from the bonus.
At Aztec Wins, the Monthly Giveaways are a notable highlight. Players are invited to partake in a selected slot each month, starting with a minimum wager of £10. This entry opens the door to various monthly bonuses and prizes, ranging from the latest electronic gadgets to luxurious furniture and even holiday gifts, and allows players to indulge themselves in new gameplay each month. Players earn extra entries for every additional £10 wagered, increasing their chances of winning these unique and appealing prizes.
The Slingo Bonus Giveaway at Aztec Wins panders to fans of Slingo games, offering a chance for 40 players to win a share of £2,000 in Bonus Funds every month. Players are automatically entered into that month’s prize draw by wagering a minimum of £10 on any Slingo game each month. The promotion increases with each additional £10 wagered, granting further entries into the draw. This promotion, active until January 30th, 2024, is governed by a 65x wagering requirement, adding a challenge to the potential rewards.
In the Aztec Wins’ Scratch for Cash promotion, players who wager £10 or more on scratch card games during any month are entered into a draw to win a significant cash prize of £1,000. This promotion encourages players to explore the range of scratch card games available, with each additional £10 wager contributing to an increased likelihood of securing the cash prize.
CashDrop is a daily feature that stands out for its unique offering among the other Aztec Wins deals. Players who deposited the previous day can win real cash bonuses with no wagering requirements on these winnings. This feature particularly appeals to regular players, providing a daily chance to gain real cash rewards.
The Turbo Reel promotion is designed for players who make substantial deposits. Each deposit of £100 or more might unlock the Turbo Reel, which offers improved prizes, including 50 or 500 Free Spins on selected games.
However, the winnings from these spins are subject to a 65x wagering requirement, making it a more challenging but potentially rewarding option for players.
The PRO Free Spins promotion offers players a chance to win from 50 free spins up to 500 bonus rounds on top Aztec Wins slots, including Starburst and Chilli Heat. Players can claim this opportunity weekly by depositing £20 or more and using Aztec Wins promo code PRO.
Happy Hours allows funded players to win over 10 Free Spins on the Hot to Burn slot every Wednesday at Aztec Wins.
Players can claim these free spins by logging in between 3-7 PM, subject to the 65x wagering requirement. This promotion offers a mid-week boost, encouraging regular play and involvement.
Jumpman gaming sites offer a unique promotion each month where the player with the highest single spin win is awarded a £50 Just Eat Voucher. The winner is identified and notified via email within 7 days after the month ends.
As of the current review, Aztec Wins Casino does not offer a no deposit bonus. Players interested in Aztec Wins Casino’s promotions should consider the available welcome bonus and other promotional activities described earlier. It’s also advisable for players to stay updated with the latest news from Aztec Wins, as new offers, including potential no deposit bonuses, may become available in the future.
Aztec Wins Casino offers various promotions for players of any kind. While the range of bonuses is outstanding, the high wagering conditions could impact their attractiveness over time. Thus, balancing on those factors, the overall bonus variety at Aztec Wins is rated at 4 out of 5.
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Aztec Wins Casino offers a unique approach to its loyalty program, centred around completing tasks to unlock trophies. Unlike typical loyalty programs focusing solely on wagering amounts, this structure encourages playing casino games through various activities.
The program’s core involves collecting trophies by accomplishing various tasks. The rewards system is tiered based on the following levels:
| Level Range | Free Spins |
|---|---|
| Level 1-5 | 5 Free Spins |
| Level 6-10 | 10 Free Spins |
| Level 11-15 | 15 Free Spins |
| Level 16+ | 20+ Free Spins |
Players can store up to three unspun trophy Mega Reels at once, providing flexibility in how they use their rewards. The 200 Club is a distinctive feature, offering a free £10 Amazon Voucher to players who collect 200 trophies. This club adds a layer of promotion, recognising and rewarding the most dedicated players.
Participating in the Aztec Wins loyalty program, I found its task-based system quite distinct and more interactive compared to traditional loyalty plans. It pushed me to explore various facets of the casino, creating a personal journey filled with milestones and rewards. The sense of progress and achievement felt more pronounced, especially with the 200 Club offering a concrete reward for a significant achievement. Reflecting on the innovative setup and the rewards that came with it, I’d rate the Aztec Wins Casino loyalty program a solid 4 out of 5.
Aztec Wins Casino offers a range of deposit methods to appeal to the preferences and needs of various players. The minimum deposit for all methods is set at £10, making it accessible for many players.
The casino supports several payment methods, each with its own characteristics:
| Payment Method | Min. Deposit | Commission | Deposit Processing Speed |
|---|---|---|---|
| Visa | £10 | Free | Instant |
| Mastercard | £10 | Free | Instant |
| Maestro | £10 | Free | Instant |
| Paysafecard | £10 | Free | Instant |
| PayPal | £10 | Free | Instant |
| Pay by Mobile | £10 | £2.50 for deposits of £5, £10 and £20 | Instant |
| Skrill | £10 | Free | Instant |
| Neteller | £10 | Free | Instant |
Most deposit methods are commission-free, allowing players to manage their funds without additional charges.
Deposits are processed instantly across all methods, ensuring that players can immediately access their funds and can start playing without delay.
Aztec Wins Casino offers a range of deposit options pandering to various preferences, with a uniform minimum deposit and no commission fees on most methods, improving the convenience and cost-effectiveness for players. The Pay by Mobile method, which incurs a commission fee, is a small drawback in an otherwise efficient system. Instant processing of deposits further adds to the transactional ease. Thus, it earns a 4 out of 5 rating, acknowledging its overall convenience and efficiency, slightly marred by the Pay by Mobile fee.
Aztec Wins Casino provides various withdrawal options to suit its players’ requirements. All withdrawal methods have a minimum limit of £10, establishing a consistent and reachable user benchmark.
Withdrawal method overview:
| Payment Method | Min. Withdrawal | Commission | Withdrawal Processing Speed |
|---|---|---|---|
| Mastercard | £10 | £2.50 | 1-3 days |
| Visa | £10 | £2.50 | 1-3 days |
| Maestro | £10 | £2.50 | 1-3 days |
| Skrill | £10 | £2.50 | 1-3 days |
| Neteller | £10 | £2.50 | 1-3 days |
| Paysafecard | £10 | £2.50 | N/A |
| PayPal | £10 | £2.50 | 1-3 days |
Withdrawals typically take 1-5 business days, depending on the chosen method. This timeframe is within the average range for the market, ensuring that players receive their winnings promptly.
Aztec Wins offers a simple withdrawal process with multiple options, maintaining a consistent minimum withdrawal amount and a standard commission fee for transparency. However, the commission fee on all withdrawals, particularly for smaller amounts, might concern some players. Balancing the convenience of various options against the commission fee, the withdrawal system at Aztec Wins Casino is rated 4 out of 5.
Aztec Wins offers customer support primarily through email and an FAQ section. Understanding the scope and limitations of these services is essential for players seeking assistance.
Customer Service Options:
| Service Option | Details | Response Time |
|---|---|---|
| [email protected] | Up to 2 days average | |
| FAQ Section | Comprehensive guide covering common queries | Immediate access |
| Live Chat | Not available | – |
| Phone Support | Not available | – |
The primary mode of customer support at Aztec Wins is via email. Players can reach out to the support team at [email protected]. While this method guarantees direct communication with the support team, the response time can take up to two days on average. This timeframe might concern players who require immediate assistance or have urgent queries.
In addition to email support, the casino offers a detailed FAQ section. This resource is readily accessible on their website and provides immediate answers to various common questions and issues. This can be a quick and efficient way for players to find solutions without waiting for a response from the support team.
A notable limitation of Aztec Wins Casino’s customer service is the absence of live chat and phone support. These are often preferred methods of support for their immediacy and directness. The lack of these options means that players rely solely on email for personalised assistance, which may not be ideal in situations requiring immediate attention or real-time conversation.
Reflecting on my use of Aztec Wins Casino’s customer service, which relies mainly on email support and an FAQ section, I found the setup had its strengths and weaknesses. The FAQ provided quick answers for common issues, but the email response time of up to two days occasionally left me waiting longer than I’d have liked, especially for urgent queries. The absence of live chat and phone support was felt, limiting direct and swift communication options. Given these aspects, balancing the immediate access to FAQs against the slower, more limited direct support channels, my personal satisfaction with their customer service would be rated at 3.5 out of 5. This score reflects a recognition of their efforts but also highlights the need for improvement in accessibility and response time.
In today’s digital age, the mobile performance of an online casino is a critical aspect for many players. Aztec Wins offers mobile gameplay designed to pander to players who prefer to play on the go.
Mobile Compatibility Overview
| Mobile Applications | Not available |
|---|---|
| Mobile Browser Support | Compatible with most modern browsers |
| Performance | Solid mobile performance |
| Operating System Compatibility | Supports iOS and Android devices |
Aztec Wins Casino does not provide dedicated mobile applications but makes up for this with robust mobile casino performance, accessible via a web browser on smartphones and tablets. The website is optimised for mobile use, ensuring hassle-free functionality on various devices, including iOS and Android. Players can access various games and features through their mobile browser, with the site adapting effectively to different screen sizes and resolutions.
We have meticulously crafted our site to be responsive and adaptable to different screen sizes, ensuring that our players have a consistent and enjoyable time playing on their mobile devices. The games on our site, from classic slots to the latest additions, are optimized for mobile use. This means quicker load times and clearer graphics. Our commitment is to offer a quality gaming session for our players, irrespective of the device they use.
Joe Lawrence Senior Affiliate Manager at Jumpman Affiliates
Evaluating the overall quality of mobile browsing and the lack of mobile apps, Aztec Wins Casino receives a 3.8 out of 5 rating in the mobile gaming category. This score signifies the casino’s competent mobile gaming capability, though improvements, especially introducing a dedicated app, could boost its standing against market competitors.
At Aztec Wins, players can access various games, supported by a user-friendly interface that facilitates easy navigation and game selection. To start, Aztec Wins Casino’s interface is designed for straight navigation. Games can be sorted in alphabetical order, simplifying browsing the game library. A search box feature allows for the quick location of specific games, and the option to mark games as favourites enables players to return to their preferred choices easily.
Sections showcasing new and popular games are readily accessible, helping players discover the latest and most popular offerings. However, the lack of a filter by provider is a notable omission, which could have improved the ability to explore games from specific developers more efficiently.
The casino boasts over 1,000 games, pandering to various gaming preferences. Slots are a major highlight, with over 800 titles available, including acclaimed games from NetEnt and Red Tiger. The table games section offers over 100 options, featuring classics such as Blackjack and Roulette, providing traditional casino gaming options. Live games exceeding 30 in number include popular choices from Authentic Gaming and Playtech. Over 50 jackpot games, including Mega Moolah, are available for those seeking potentially large wins.
Additionally, the casino offers a variety of scratchcard games, around 20 in total, and multiple bingo rooms, each offering a distinct gaming activity.
Game type overview:
| Game Type | Number of Games | Most Popular Game |
|---|---|---|
| Slots | 1,300+ | Starburst |
| Table Games | 30+ | 10p Roulette |
| Live Games | 40+ | Mega Wheel |
| Jackpots | 60+ | Crystal Lotus |
| Scratchcards | 70+ | Diamonds Scratch |
| Bingo | 10 | Pretty Penny |
Now that we covered the basic information about the game variety at Aztec Wins let’s discuss each of these game types in more detail.
Aztec Wins Casino offers a vast selection of slot games, with over 1,200 titles available. This extensive range provides players with numerous themes, gameplay styles, and winning potentials. Players can expect various slot games, from classic favourites to modern titles with advanced graphics and features.
The table below features some of the slot games available at Aztec Wins Casino:
Aztec Wins presents a notable collection of table games, offering over 30 different titles. This selection panders to players who prefer the classic casino atmosphere, featuring various Roulette, Poker, and Blackjack games.
Below is a table showcasing some of the table games available at Aztec Wins Casino, highlighting their RTPs and providers:
| Table Game | RTP (%) | Provider |
|---|---|---|
| All Aces Poker | 99.92% | Microgaming |
| Atlantic City Blackjack | 99.65% | Switch Studios |
| Aces & Eights Poker | 99.09% | Microgaming |
| Double Double Bonus Poker | 98.98% | Microgaming |
| 9 Pots of Gold Roulette | 97.30% | Microgaming |
| 10p Roulette | 97.30% | G.Games |
| Three Wheel Roulette | 97.30% | Switch Studios |
| Retro Solitaire | 96.80% | G.Games |
| Casino Solitaire | 96.80% | G.Games |
| Deuces Wild | 96.77% | Microgaming |
Aztec Wins offers over 40 live casino games. This collection includes various Live Roulette, Baccarat, Blackjack, and Game Show-style games, all hosted by live dealers to provide an appealing and interactive gaming atmosphere.
Here’s a breakdown of some key live games available at Aztec Wins Casino, highlighting their RTPs and providers:
| Live Game | RTP (%) | Provider |
|---|---|---|
| Live Blackjack | 99.50% | Pragmatic Play |
| Multibet Baccarat | 98.94% | Authentic Gaming |
| XL Roulette | 97.30% | Authentic Gaming |
| Mega Fire Blaze Roulette Live | 97.30% | Playtech |
| Auto Roulette | 97.30% | Pragmatic Play |
| Auto Roulette VIP | 96.63% | Evolution Gaming |
| Mega Wheel | 96.50% | Pragmatic Play |
| Sweet Bonanza Candyland | 96.48% | Pragmatic Play |
| Ball Bonanza | 95.97% | Pragmatic Play |
| Mega Sic Bo | 95.47% | Pragmatic Play |
Additionally, Aztec Wins provides a substantial range of jackpot games featuring over 60 titles. The jackpot collection includes progressive and fixed jackpots, appealing to different preferences and playing styles.
The following table showcases a selection of top jackpot games:
Lastly, Aztec Wins offers an extensive range of scratchcard games, with over 70 different titles available. This selection provides quick and simple gameplay, appealing to players looking for instant win opportunities.
The table below highlights some of the scratchcard games, along with their RTPs and providers:
| Scratchcard Game | RTP (%) | Provider |
|---|---|---|
| Diamonds Scratch | 93.33% | G.Games |
| Shave the Beard | 92.10% | Hacksaw Gaming |
| Break the Ice | 92.04% | Hacksaw Gaming |
| Queen Treasure | 92.00% | Hacksaw Gaming |
| Love Lines | 90.00% | G.Games |
| Noughts & Crosses | 90.00% | Eyecon |
| Stargate Scratch | 87.00% | Light and Wonder |
| Gold Rush | 71.72% | Pragmatic Play |
| Sky Patriots | 69.85% | Flipluck |
| Horseshoe Scratch | 50.25% | G.Games |
Thanks to its extensive bingo gameplay, bingo fans will find Aztec Wins Casino an appealing destination. With an array of 10 bingo rooms, the casino has a wide range of preferences, offering different styles and formats to suit the tastes of various players.
Bingo Room Types:
| Type | Availability |
|---|---|
| 90-ball Bingo | ✔️ |
| 80-ball Bingo | ✔️ |
| 75-ball Bingo | ✔️ |
| 50-ball Bingo | ✔️ |
| 30-ball Bingo | ✔️ |
| Slingo Bingo | ✔️ |
The casino’s bingo selection pander to a wide range of preferences, featuring a variety of game types. This includes the classic 90-ball and 75-ball Bingo, alongside the faster-paced 80-ball, 50-ball, and 30-ball options. Slingo Bingo, which merges slot and bingo elements, is also available.
Among the range of rooms at Aztec Wins, several stand out. Pretty Penny is noted for its affordability, pandering to players seeking frequent, budget-friendly games. The Heavy Weight room draws those looking for larger prize pools. Country Road provides a distinctive bingo setting with its country-themed ambience and gameplay, adding a unique flair to traditional bingo.
Aztec Wins provides a varied and appealing gambling environment with over 1,200 slots, numerous table games, live gaming options, and an extensive selection of bingo and jackpot games. While it offers a range of games from top providers, the lack of a game provider filter and limited navigation tools for game discovery are notable drawbacks. Balancing its vast game variety with these user interface issues, Aztec Wins Casino achieves a 4 out of 5 rating, reflecting its strong game selection and generally positive user response, tempered by the need for improved game accessibility and search features.
The general view of Aztec Wins is varied, with differing opinions from experts and users. Professional reviewers have rated it highly, highlighting its game variety and user interface strengths. This high rating suggests that the casino meets certain quality standards per expert evaluations.
However, user feedback paints a different picture, especially regarding financial transactions like withdrawals. These concerns may indicate issues with payment processing or customer service in handling transactions, which are crucial for any online gambling website.
In conclusion, while expert reviews suggest Aztec Wins Casino performs well in several key areas, user comments provide a contrasting view, particularly about financial matters. Prospective players should consider the high professional ratings and player feedback, focusing on financial transactions, before playing at the casino. This mix of opinions highlights the importance of looking at expert and user input when assessing an online casino.
The TrustPilot reviews for Aztec Wins Casino, totalling 17 with a general rating of 2.0, predominantly reflect user dissatisfaction. A critical issue highlighted by several reviewers is the problematic withdrawal process. Users report challenges in accessing their winnings, with some experiencing the withdrawal option becoming unavailable after winning significant amounts. This issue is compounded by a cumbersome verification process, where users mention their accounts being frozen without clear reasons and submitted documents repeatedly rejected, further hindering withdrawals.
Another significant concern raised is the poor customer service. The casino’s lack of response to emails, absence of live chat support, and unavailability of phone support are recurring complaints, leading to unresolved issues and user frustration. This situation is exacerbated by the casino’s unclaimed profile on TrustPilot and apparent non-responsiveness to negative reviews, indicating a lack of involvement with customer feedback.
Technical issues during gameplay and concerns over the fairness of the games, especially during certain times, are also mentioned. While there are isolated positive opinions, particularly regarding successful withdrawals, these are few and do not significantly counterbalance the overall negative sentiment.
The predominance of negative feedback on TrustPilot suggests that Aztec Wins faces significant challenges, particularly regarding its withdrawal processes, customer service, and general user satisfaction. The recurring issues indicate a need for the casino to address these concerns promptly, improve communication with customers, streamline its verification and withdrawal processes, and enhance its overall service quality to improve user satisfaction and trust.
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Aztec Wins Casino offers varied gameplay, highlighted by its extensive selection of over 1,200 slot games, multiple bingo rooms, and various table and live games. The loyalty program’s unique, task-based approach boosts player satisfaction. However, the casino’s bonus offerings present a mixed picture. While there are many promotions, including welcome bonuses and monthly giveaways, the high wagering requirements are significant drawbacks. The lack of a dedicated mobile app and limited customer support options, relying mainly on email, further impact the overall package. Additionally, the absence of advanced search features, such as filtering by game provider, and the lack of live chat or phone support in customer service are areas that need improvement.
Considering the comprehensive game library against the bonus variety and customer support limitations, Aztec Wins Casino earns a final rating of 4 out of 5. The casino is a viable option for those seeking a wide range of games, but players looking for more generous and bonus options might find it less appealing. Aztec Wins Casino warrants a visit for its varied game offerings.
No, Aztec Wins does not accept credit cards for deposits or withdrawals. This policy aligns with UK regulations, which explicitly prohibit the use of credit cards for any form of gambling activities. This measure is implemented to promote responsible gambling and to prevent financial overextension among gamblers.
The process is simple for those looking to redeem their cashback at Aztec Wins. Log into your account and navigate to the ‘My Account’ page to manually claim your cashback. This cashback reflects your previous day’s play and remains claimable until 23:59 the following day. Remember that the accumulated cashback will reset if it’s not claimed within this time frame.
At Aztec Wins, specific time limits apply to bonuses, yet there are no constraints linked to the methods of payment used for claiming these offers. It’s important for participants to carefully examine the terms associated with each bonus, as this documentation will detail the duration for which the bonuses remain valid, providing clarity on the time frame available for use before their expiration.
If you encounter issues with your free spins, try reloading the game, as spins are often completed in the background. If the spins are unavailable, access them on a different device or browser. If these steps don’t resolve the issue, please contact Aztec Wins support for further assistance.
To verify your account at Aztec Wins, submit a photo ID (like a driver’s license or passport), proof of address (such as a recent utility bill), and proof of payment method (e.g., a photo of your card showing the name and last 4 digits). You can upload these documents via the ‘Account Details’ page on the website, where you’ll find the ‘Verification Status’ section and links to provide the necessary documentation. Make sure all documents are clear and in JPG, PNG, or PDF format, and allow up to 3 working days for review. If you encounter any issues, contact the support team for help.
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