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21 Casino UK

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21 Casino Welcome Bonus

121% Bonus Up to £100

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#Ad, 18+, GambleAware.org | New players only. Min deposit £10. Bonus funds are 121% up to £100. Bonus funds ...are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Full Bonus T&C Show more

21 Casino Promo Codes

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2 Deals available in United Kingdom

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21 Casino Review

21 Casino catches the eyes of many with its solid selection of games, appealing particularly to those who appreciate a wide range of options. While the casino's game library is a significant draw, its bonus offerings might not inspire enthusiasm. I've taken a closer look to provide British players with a detailed, unbiased review. The bonus variety available has its limitations and might be disappointing to some users. In this review, I will explore the nuances of the gaming options, bonus offerings, and other factors that make up the pillars of an online casino. I aim to arm you with the information needed to decide if this casino aligns with your preferences and gaming style, highlighting the strengths and areas where expectations might fall short.

  • Launched in 2015
  • License Malta Gaming Authority, UK Gambling Commission
  • Min Deposit £10
  • Payment Methods Visa, Mastercard, Maestro, Trustly, Paysafecard, Skrill, Neteller, CashtoCode, Bankwire, NeoSurf, NetBanking, UPI
  • Withdrawal Methods Visa, Mastercard, Maestro, Trustly, Paysafecard, Skrill, Neteller
  • Min Withdrawal £10
  • Withdrawal Time Speed Instant up to 3 Working Days
  • Games 1345
  • Game Types Poker Games, Slots
  • RTP 96.71%
  • Game Providers 1X2 Gaming, 2By2 Gaming, Ainsworth, Bally, Barcrest, Betdigital, Big Time Gaming, Blueprint Gaming, Cayetano Gaming, Concept Gaming, ELK Studios, Evolution Gaming, Eyecon, Felt Gaming, Foxium, Games Warehouse, Genesis Gaming, High 5 Games, Inspired, Kalamba Games, Leander Games, Lightning Box Games, Merkur Gaming, Microgaming, NetEnt, NYX Interactive, Play'n Go, Quickspin, Rabcat, Realistic Games, Red Tiger Gaming, Scientific Games, Thunderkick, Wazdan, WMS Gaming

21 Casino Pros & Cons

  • Pros

  • 24/7 Customer Support: Access to help anytime establishes hassle-free gameplay.
  • User-Friendly Interface: Easy navigation and clean design improve usability.
  • Large Game Selection: A broad array of games suitable for different gaming interests.
  • No Deposit Bonus: Allows players to start playing without immediate investment.
  • Advanced Filtering Options: Simplifies the process of finding preferred games.
  • Cons

  • Limited Promotions for Existing Users: No deals for players to stay committed over time.
  • FAQ Section Hard to Find: Important information isn't as accessible as possible.
  • No Mobile App: While the mobile site is functional, the absence of a dedicated app might deter some users.

21casino review May 2024

Why You Should Play at 21 Casino

Since its start in 2015, 21 Casino UK has remained popular in the busy UK online gambling scene by focusing on simplicity and high quality. Owned by White Hat Gaming Limited, this casino operates under the strict regulations of the UK Gambling Commission and the Malta Gaming Authority, offering high trust and security for its users. Unlike many competitors with flashy designs and complex features, 21 Casino focuses on delivering a simple, easy-to-navigate website.

What sets 21 Casino apart is its user-friendly design and commitment to offering a comprehensive selection of games. Partnering with industry-leading software providers, the casino boasts a robust catalogue that includes everything from the latest slot machines to classic table games and live dealer interactions. This variety allows players of all interests and skill levels to find games that suit their style, contributing to a broad appeal among the UK gambling community.

For further insight, here’s a brief overview of the casino’s parent company:

Parent Company Name White Hat Gaming Limited
Website 21casino.com
Head Office 85 St John Street, Valletta, VLT1165, Malta
CEO Phillip Gelvan
Company size/Employees 2k+ employees

21 Casino: First Impression

The first thing you’ll notice about 21 Casino is its simplistic yet appealing design. The site combines dark grey and orange tones, creating a visually pleasing, accessible environment for the eyes. This simplicity extends to its usability, making it a breeze for users to navigate the site.

One of the standout features of 21 Casino is its game discovery section. It’s thoughtfully organised, allowing players to sift through game types and explore new or popular games. A handy feature is the ability to filter games from specific providers, adding a layer of convenience for those who prefer games from particular developers.

The inclusion of a search bar only adds to the site’s user-friendliness. It’s not just an essential search feature; it also allows players to quickly locate their desired game or browse through offerings by typing in a provider’s name. This search utility extends to include popular game features and providers, demonstrating a keen understanding of what users might be looking for.

For slot fans, the casino amplifies this filter system even further. You can narrow your choices with filters for star features like Megaways, Buy Feature, Cluster Pays, Mega Symbols, and Sticky Wilds. This level of flexibility is a big plus, offering many more browsing options to the player.

Moreover, every game tile provides helpful information at a glance once you hover over them, such as the game’s provider and sometimes even the volatility, number of reels, and win lines. A unique and fun touch is the Random Game button. If you’re still deciding what to play, this feature adds an element of surprise by selecting a game for you. It’s accompanied by a neat animation that displays the game’s name provider and allows you to play the chosen game or roll the dice again.

Here’s a breakdown of the site’s usability:

Ease of navigation Exceptionally user-friendly
Mobile games availability Fully supported, responsive design
Game filters Comprehensive, with innovative options
Search function Advanced, supports feature and provider-based searching
Loading speed Fast, provides a flawless performance
UX and UI rating High, with a clean design and intuitive user interface
Expert's Rating
First Impression 4.0

My first experience with 21 Casino was more than satisfactory. The website’s design and usability are simple and effective, allowing players to find what they’re looking for without hassle quickly. The thoughtful integration of game filters and search capabilities makes going through the giant selection of games easy. The mobile responsiveness further adds to a fluid performance across different devices. While the casino sticks to the basics, it does exceptionally well, earning a solid 4.5 out of 5 for its user-focused design and functionality.

Jamie Wall
Jamie Wall Casino Analyst

Licensing and Regulations at 21 Casino

21Casino holds a sterling reputation for safety and reliability, backed by esteemed licenses from the UK Gambling Commission (License Number 52894) and the Malta Gaming Authority. These licenses are not just rubber stamps; they represent a commitment to high fairness, security, and responsibility standards. These credentials are pivotal for any player considering where to invest their time and money, assuring that 21Casino operates under strict regulations designed to protect players.

21Casino not only upholds a gold standard for safety through its licenses, but it also significantly extends its scope of operations under the UKGC. Specifically, the casino holds remote licenses covering various gambling sectors. These include Betting, Casino, Gambling Software, Real Event, and Virtual Event Betting.

General security information:

SSL encryption 128-bit
Deposit Limits Yes
Activity Limitations Yes
Self Exclusion Yes
Protection of Minors NetNanny, CyberSitter, BetterInternetForKids
Problem Gambling Organisations BeGambleAware, GamCare, Gamblers Anonymous
IT-Security Amazon RSA 2048 M02
Firewall Yes
Anti Money Laundering Source of funds and identity verification

Safety and security are paramount at 21Casino. The casino employs the latest SSL encryption technology, akin to what you’d find in major banks and online shopping websites. This Rapid SSL certificate encrypts user data, safeguarding personal and financial information that is kept secure and inaccessible to unauthorised parties.

Moreover, 21Casino’s Responsible Gambling Policy is comprehensive, offering various tools and resources to support safe play. These include setting deposit limits, game time reminders, options for time-outs, and self-exclusion measures. Each feature is explained in detail on the website, providing players with the knowledge to use these tools effectively to control their gaming habits.

The casino also encourages players to be aware of their gaming behaviours, offering advice on how to prevent addiction and outlining signs that may indicate a gambling problem. This proactive approach is supported by recommendations to seek help from organisations like BeGambleAware, GamCare, and Gamblers Anonymous, demonstrating a genuine concern for player well-being.

21Casino enforces an over-18 policy rigorously, requiring identification to prevent underage gambling to guarantee minor protection. Casino also recommends that parents or guardians use internet filtering software such as NetNanny and CyberSitter to control access to gambling sites, acknowledging the shared responsibility in preventing underage gambling.

Expert's Rating
License and Security 5.0

My personal review of the site’s security and responsible gaming features has been reassuring. The clear and accessible explanations of each tool and the visible commitment to player safety have contributed to a trustful relationship from the outset. 21Casino does demonstrate an admirable dedication to safety, security, and responsible gaming. With its rigorous licensing, comprehensive safety features, and commitment to player welfare, it earns a score of 5 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

21 Casino Terms and Conditions

Reading through the Terms and Conditions (T&Cs) of an online casino is crucial for players to understand the rules of the brand. And 21 Casino is not an exception to that. Here’s a distilled overview of the most critical aspects you should be aware of:

  1. Age Requirements:2 1 Casino strictly enforces an 18+ policy. All players must be of legal age to gamble, adhering to the regulations set by the jurisdictions in which they reside.
  2. Payment Methods: The casino accepts various payment methods, including credit/debit cards, e-wallets, and bank transfers. However, availability may vary based on your location, and some methods may be subject to processing times and fees not directly controlled by the casino.
  3. Bonuses and Promotions: While bonuses can offer additional playtime and value, they come with conditions such as wagering requirements and expiration dates. Understanding these terms is vital to benefit from any bonuses you accept fully.
  4. Withdrawal Policies: Withdrawal limits and times can vary depending on the method chosen. Players should familiarise themselves with these details to manage expectations regarding payout times and potential limitations.
  5. Account Closure and Suspension: The casino reserves the right to close or suspend accounts under certain conditions, such as fraud, breach of terms, or long periods of inactivity. Players need to understand what actions might lead to such measures.
  6. Responsible Gaming: 21 Casino UK includes responsible gaming practices within its T&Cs, offering tools for self-exclusion, deposit limits, and reality checks to help manage gambling habits.

It’s crucial to remember that the overview provided here is just a summary, distilled to highlight key points from 21 Casino’s T&Cs. For a complete understanding and to grasp the full scope of legal agreements, policies, and operational rules at 21 Casino, it’s essential to read through the full Terms and Conditions document provided on their website.

How to Register at 21 Casino

21casino register

Starting out at an online casino can be both enchanting and daunting, especially regarding the signup and verification process. Having recently navigated through the registration at 21 Casino UK, I can offer a firsthand guide on how to set up and verify your profile. Here’s a step-by-step breakdown:

step 1 Visit the Casino 21

Head to 21 Casino’s homepage. Look for the orange Sign Up button located at the top-right corner of the page.

step 2 Fill Out the Registration Form

Clicking on this button will open a registration form requiring basic information like your email address, a chosen username (your 21 Casino login), and a password. You can also agree to the 21 Casino newsletter at this stage.

step 3 Provide Personal Details

Continue filling out the form by entering your personal details, including your full name, date of birth, address, and contact number. This step is crucial for the verification process later on.

step 4 Agree to Terms and Conditions

Read the casino’s terms, conditions, and privacy policy. If you agree, tick the box to accept them. You might also find a box to opt into promotional emails—this is optional.

step 5 Verify Your Email

After submitting the registration form, you’ll likely receive an email from 21 Casino UK. Open it and click on the verification link to confirm your email address.

step 6 Log In to Your New Account

With your email verified, you can now log in using the credentials you set up during registration.

Before you start exploring what the casino has to offer, here are some post-registration tips to guarantee you get the most out of your time at the casino in a secure and informed manner:

  • Explore the Casino: Take some time to explore the games and features offered. It’s a good way to familiarise yourself with the site without making a deposit immediately.
  • Set Deposit Limits: Consider setting a deposit limit immediately after registering. It’s a responsible gambling tool that helps you manage your spending.
  • Check Out Promotions: Look at the promotions or bonus section to understand what offers are available to you as a new player. Carefully reading the terms of these promotions can save you from misunderstandings later.

21 Casino Bonus Codes

At 21 Casino, the bonus offerings are designed to warmly welcome new players making their first steps at the casino. With a focused selection of bonuses, specifically a Welcome Bonus and a No Deposit Bonus, 21 Casino aims to create an inviting atmosphere for those joining. However, it’s noteworthy that the current bonus structure does not extend special offers or promotions to existing players. This review delves into the details of the bonuses they do have, their terms, and what new players need to know to make the most of these opportunities.

21casino welcome offer

Welcome Bonus

The Welcome Promotion at 21 Casino UK is simple yet generous, providing a 121% Deposit Bonus up to £100. This unique percentage nods to the casino’s name and aims to make a strong initial opinion. New members eager to explore 21 Casino’s offerings can take advantage of this bonus by making a first deposit of at least £10.

To convert the bonus funds into withdrawable cash, players must meet a wagering requirement of 35 times the value of the bonus funds. It’s important to note that these requirements must be satisfied using bonus funds. This offer substantially boosts newcomers, allowing them to explore various games, including some of the latest releases.

21 casino no deposit bonus

No Deposit Bonus

Adding to the fun for new players, 21 Casino offers 21 Bonus Spins just for signing up, with no deposit required. This expression of hospitality allows players to dive straight into the action, specifically in the popular game Book of Dead. However, using these no deposit spins within ten days is crucial, as they expire afterwards. Like the Welcome Promotion, winnings from these spins are subject to a 35x wagering requirement before they can be withdrawn.

To claim these bonuses, new users must register an account and follow the instructions provided. The process is designed to be as fluid as possible, allowing players to get to the best part quickly.

Expert's Rating
Bonuses & Special Offers 3.9

While limited in scope, the bonus structure at 21 Casino offers an appealing start for new players. However, the need for ongoing promotions or bonuses for existing players is a notable limitation, potentially affecting the long-term appeal of the casino for some users. Based on the available bonuses and their terms, I would give the bonus offerings at 21 Casino a 3.9 out of 5. The Welcome Deal and No Deposit offers are attractive and fair regarding wagering requirements. Still, no rewards for continued play could be a missed opportunity for drawing and retaining a loyal player base.

Jamie Wall
Jamie Wall Casino Analyst

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21 Casino Games

21casino games

21 Casino presents a rich and assorted gaming environment covering various interests within the online casino market. From the adrenaline-fueled slot action to the strategic nuances of table games, the selection available provides something for every type of player. The assortment extends to jackpots, casual games (listed as Other Games), and a live casino section that brings the vibes of the casino floor directly to the screen. As for the game providers, you can find plenty of them at the casino. Slots are under names like Merkur, NetEnt, Push Gaming, and No Limit City; as for the Live Games – Evolution and Pragmatic provide those.

General game information:

Game Type Quantity Most Popular Game
Slots 1,500 Book of Dead
Table Games 90+ 20p Roulette
Jackpots 100+ Treasure Nile
Other Games 40+ Coin Vault
Live Casino 50+ Crazy Time

The interface of 21 Casino is evident in its user-friendly design. Players can easily navigate the game categories and utilise a well-implemented search bar to quickly find specific games or explore titles from their favourite providers. Adding filters for game features and the ability to hover over games for quick info on volatility, reels, and paylines add layers of convenience and personalisation to the browsing. Each game also has tags assigned to it that include its theme and the features we mentioned above. And yes, you can find similar games via those tags, too. Sometimes, games also have a description that informs players about the game and explains how exactly to play it. The Random Game button casino has is also a nice feature as it can lead players to check out new games they wouldn’t thought about booting themselves.

While 21 Casino does not provide a dedicated RTP (Return to Player) information page or offer a demo mode for games, players can still gather valuable information through the game discovery tools and detailed game descriptions. However, this also makes players miss an option to try the games before spending money.

Slot Games

21 Casino UK hosts an expansive collection of over 1,500 slot games, appealing to a broad spectrum of gaming interests. This massive selection includes everything from classic slots to the latest video slot releases, ensuring that all players find something to suit their style regardless of their gaming preference. The casino’s slot collection is highlighted by dynamic features such as Megaways, Cluster Pays, and various innovative bonus mechanics, which improve gameplay and make it more interesting.

Here’s a list showcasing a selection of the most popular slots:

Eye Of Horus
RTP 96.31%
Max win x 500
Book of Dead
RTP 96.21%
Max win x 5000.00
Starburst
RTP 96.1%
Max win x 50000
Fishin’ Frenzy
RTP 96.12%
Max win x 2000
Twin Spin Deluxe
RTP 96.61%
Max win x 100000
Dragon's Luck Power Reels
RTP 96.1%
Max win x 3888
Book of Ra Deluxe
RTP 95.1%
Max win x 50

Jackpot Games

21casino jackpot slots

Continuing from the dynamic slot game offerings, 21 Casino also houses a splendid collection of over 100 jackpot slots, blending fixed and progressive jackpots into its treasure trove. Regardless of their preference, this variety provides all players with plenty of titles to check out and play.

Below you can find only some of the best Jackpot Games at 21 Casino:

Jackpot Game RTP Provider
Divine Fortune 96.59% NetEnt
Star Spinner 96.47% Blueprint Gaming
Raging Rhino Rampage 96.20% WMS
Fruitinator 96.10% Merkur
Diamond Blitz 95.75% Red Tiger Gaming
Rainbow Jackpots 94.13% Red Tiger Gaming
Dragon’s Luck Power Reels 94.05% Red Tiger Gaming
Gold Frenzy 93.32% Merkur
The Goonies Return Jackpot King 93.06% Blueprint Gaming
Treasure Nile 93.00% Microgaming
Immortal Romance Mega Moolah 92.03% Microgaming

Other Games at 21 Casino

21 Casino broadens its game variety beyond conventional slots and table games by offering a curated collection of over 40 alternative gaming options. This assortment includes video sports, lottos, slingos, scratchcards, Keno cards, and video bingo, providing players with a different kind of gambling. These games provide a refreshing break from the traditional casino fare and offer unique gameplay mechanics and winning potential.

Check out some of these games for yourself in this well-prepared list:

Game RTP Provider
Slick Riches Lucky Tap 97.06% Design Works Gaming
Blocks Dare 2 Win 96.00% Hacksaw Gaming
Mount Cash 95.28% Half Pixel Studio
Immortal Romance Video Bingo 95.13% Neko Games
Coin Vault 95.00% 1X2gaming
Cash Pong Instant Tap 94.99% Light and Wonder
Slingo Money Train 94.50% Slingo Originals
Lightning Box Keno 94.00% Lightning Box
Horse Racing 92.00% Pragmatic Play
Fishin’ Frenzy Scratchcard 80.00% Blueprint Gaming

Table Games

21casino table games

21 Casino isn’t just about spinning reels; it’s also home to a solid lineup of table games. With over 90 games, you’re looking at a mix covering everything from blackjack and roulette to baccarat and poker. It’s the perfect spot if you’re itching for games where you can put a bit of thought into every move you make. One thing to note is that casino also lists some live game titles in the Table Game section, we won’t discuss or list those here but in the Live Game section below.

Below is a table that breaks down some of the top games and who’s behind them. It’s a good starting point if you’re wondering where you might want to drop your chips:

Game RTP Provider
All Aces 99.92% Microgaming
Atlantic City Blackjack Gold 99.65% Microgaming
European Blackjack 99.60% Switch Studios
Blackjack 3D 99.54% Iron Dog Studio
Aces & Eights 99.09% Microgaming
Baccarat 98.94% Switch Studios
Casino Hold’Em Poker 98.75% NetEnt
20p Roulette 97.30% Inspired Gaming
European Roulette 97.30% Realistic Games
American Roulette 94.74% Switch Studios

Live Casino Games

21casino live casino games

When you enter the live games section at 21 Casino, you’re not just playing but getting into the heart of authentic casino action in real-time. With over 50 live games to pick from, including fan favourites like live roulette, live blackjack, live baccarat, and many game shows and poker options, it’s clear this casino is serious about delivering top-tier, live-streamed entertainment.

Here’s a quick look at what Live Games 21 Casino has on offer:

Live Game RTP Provider
Speed Baccarat 98.94% Pragmatic Play
Power Blackjack 98.80% Evolution Gaming
2 Hand Casino Hold’Em 97.84% Evolution Gaming
Lightning Roulette 97.30% Evolution Gaming
Red Door Roulette 97.30% Evolution Gaming
Super Sic Bo 97.22% Evolution Gaming
Side Bet City 96.69% Evolution Gaming
Monopoly Live 96.23% Evolution Gaming
Crazy Time 96.08% Evolution Gaming
Mega Ball 95.00% Evolution Gaming
Expert's Rating
Variety of Games 4.5

At 21 Casino, the game selection and interface come together to offer a streamlined and fun gamble, showcasing a broad spectrum of over 1,500 games across slots, table games, live dealers, and unique game variants. The thoughtful filtering features make browsing through this broad collection particularly user-friendly. Players can sift through the game library not just by type but also by newness, popularity, and provider, which is a huge plus for those with specific preferences or looking for the latest titles. Additionally, the ability to filter slots by their unique gameplay features adds another layer of customisation, making it easier for players to find a game that matches their play style. While the lack of demo modes and direct RTP information for each game might nudge players to do a bit of digging, the overall design and functionality of the casino’s interface largely compensate for these gaps. With its amazing game variety and user-centric design, 21 Casino earns a solid 4.5 out of 5 stars, making it a standout choice for refined gamblers.

Jamie Wall
Jamie Wall Casino Analyst

Mobile Casino 21

21 Casino has fully embraced the mobile gaming scene, making it super easy for players to play their favourite games no matter where they are. It doesn’t matter if you’re using an iPhone, an Android device, or even a Windows phone, as you’ve got the green light to play in all cases. Although there’s no dedicated app to download, which might be a bit of a letdown for some, the mobile casino site is pretty slick. I gave it a go on my Samsung phone through Chrome, and honestly, it was a breeze. The mobile version of the site is crisp, with a neat menu at the bottom of the screen that makes hopping from one section to another a breeze. There’s even an ‘Install App’ option, but don’t get too excited—it’s essentially a neat bookmark that adds a shortcut to your home screen.

The range of games you can play on the go is notable. Slots, table games, live casino antics, and some scratch cards are all up for grabs directly from your browser. Instant-play mode is the game’s name here, meaning you’re just a few taps away from your next gaming session. And it’s not just about playing; managing your account is also a piece of cake. Deposits, withdrawals, and customer support chat are all doable on the mobile site.

Mobile performance information:

App Availability There is no dedicated app; a shortcut can be added to the home screen.
Compatible Devices iOS, Android, Windows smartphones and tablets.
Game Accessibility Slots, table games, live casinos, and scratch cards are available for instant play.
Functionality Deposits, withdrawals, and customer support are accessible via mobile.
Performance Snappy, with an easy-to-navigate menu and no noticeable glitches.
Expert's Rating
Mobile Gaming Experience 4.0

For those who like to keep their gambling mobile, 21 Casino offers a solid mobile version. The lack of a dedicated app might be a minor inconvenience for some, but the mobile site more than makes up for it with its sleek design and full functionality. While on the mobile site, I didn’t run into any trouble. Games loaded quickly, even on mobile internet, and the site’s overall speed was commendable. Given these points, I’d rate the mobile performance at 21 Casino UK a solid 4 out of 5. They’ve put thought into making the mobile site as user-friendly as possible, making sure that players have a good time, regardless of the device they’re using.

Jamie Wall
Jamie Wall Casino Analyst

21 Casino Deposit Methods

21 Casino makes adding funds to your account a breeze with a selection of the most commonly used payment methods. You can choose between debit cards like Visa and Mastercard, e-wallets, Paysafecard, prepaid options, and the traditional Bank Transfer. A standout feature here is the absence of deposit fees, plus the promise of instant processing times so that you can get straight into the action without any waiting around.

The casino covers the basics well, providing a range of popular and secure options for making deposits. However, some players might need to pay more attention to the convenience of PayPal or the anonymity and potential speed of cryptocurrencies, as neither are currently options here.

Payment methods information:

Deposit Method Commission Processing Time Min. Deposit Max. Deposit
Visa 0% Instant £10 £99,000
Mastercard 0% Instant £10 £99,000
Maestro 0% Instant £10 £99,000
Trustly 0% Instant £10 £99,000
Paysafecard 0% Instant £10 £250
Neteller 0% Instant £10 £10,000
Skrill 0% Instant £10 £10,000
PayPal 0% Instant £10 £5,500

The minimum deposit typically sits at £10, which is pretty standard across the board and should suit most players, be you just dipping your toes in or looking to jump straight into the action. The casino keeps the process rather intuitive:

  1. Navigate to and click “Deposit” at the top-right corner of any page.
  2. A list of available payment methods for your region will appear.
  3. Select your preferred option and follow the instructions to complete the deposit.
  4. See the funds in your account balance right away and start playing.

It’s worth noting that 21 Casino may limit daily deposits, a responsible gaming measure that can help players manage their spending.

Expert's Rating
Deposit Methods 4.0

The deposit process at 21 Casino is streamlined and user-friendly, emphasising ease and speed. The absence of deposit fees and the instant crediting of funds are big pluses, allowing players to top up their accounts and play without delay. The minimum deposit amount is reasonable, and the effortless steps to make a deposit should pose no issues, even for newcomers. However, the lack of PayPal might be a drawback for some. Considering these factors, I’d rate the deposit process at 21 Casino UK a solid 4 out of 5. The process works well and is designed with the player in mind, but a broader selection of payment methods could elevate it further.

Jamie Wall
Jamie Wall Casino Analyst

21 Casino Withdrawal Options

Following up on the deposit methods at 21 Casino, withdrawing your winnings is as easy and user-friendly. 21 Casino provides several popular withdrawal options, allowing players to access their funds efficiently. A notable aspect of 21 Casino’s withdrawal process is the absence of fees charged directly by the casino.

However, it’s important to remember that your withdrawal might be subject to currency exchange conversions, charges, or fees levied by your card issuer, bank, or financial institution, which are beyond the casino’s control.

Payment methods information:

Payment Method Min. Withdrawal Commission Fees Withdrawal Time
Visa £10 No direct fees 2-5 business days
Mastercard £10 No direct fees 2-5 business days
Skrill £10 No direct fees 0-3 business days
Neteller £10 No direct fees 0-3 business days
Bank Transfer £10 No direct fees 0-3 business days

Here’s a short guide on how to withdraw your funds at 21 Casino:

  1. To initiate a withdrawal, head to the “Withdrawal” section in your account settings.
  2. Select your preferred withdrawal method from the options available in your country.
  3. Enter the amount you wish to withdraw (minimum £10).
  4. Submit your withdrawal request.

Your request then enters a review period lasting at least 24 hours. Once approved, the time it takes for the funds to reach you depends on the chosen method. Debit card transactions will take the longest, while e-wallets are noticeably faster; nothing surprising here.

If you run into any issues or delays beyond the standard processing times, please contact the casino team via email for clarification and assistance. Again, you should be more aware of the policies and potential fees your bank or financial institution applies, as these can affect if you receive your winnings in full.

Expert's Rating
Withdrawal Methods 4.0

21 Casino makes withdrawing your winnings simple and hassle-free, with a variety of common methods most players use. The easy and speedy process, combined with the absence of direct withdrawal fees, is commendable. However, the lack of PayPal as an option is also noticeable here, which may be a drawback for some users. Still, the casino’s transparency about the withdrawal review period and the availability of support in case of queries provide players an additional layer of reassurance. Based on the efficiency of the withdrawal process, I’d rate the withdrawal methods and limits (up to £99,999) at 21 Casino a solid 4 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

21 Casino Customer Service

Contacting 21 Casino’s Customer Support is easy and hassle-free, thanks to their round-the-clock availability. Be it the dead of night or the middle of the day, the support team is ready to assist players with any inquiries or issues they might have. This 24/7 support system makes sure that help is always just a few clicks away, making for a worry-free gamble.

One thing worth noting is that 21 Casino doesn’t offer an FAQ section directly from the main page, which could be misleading for some users. However, this resource is indeed available; accessing it requires a simple visit to the Live Chat interface and clicking on the highlighted Help Center link. For ease, players can bookmark the link: https://www.21casino.com/gb/support-info. The FAQ section is informative, covering a broad range of topics and is a great first stop for resolving basic queries.

During a test interaction with the team regarding the RTP of some slot games, the response was competent and helpful, demonstrating the support team’s effectiveness in providing useful information. The agent provided detailed RTP percentages for the requested slot games and elaborated on how they are calculated and how they might affect the final payout.

Accessing live chat involves an extra step for unregistered users, as the floating live chat button is only visible after you prompt it to appear. To do that, one must navigate to the Live Chat page, where clicking the prominently displayed orange button opens a menu asking for the user’s name. This pathway also offers an alternative route to the FAQ page.

Contact options table:

Contact Method Availability Average Response Time
Live Chat 24/7 Immediate to a few minutes
Email 24/7 Within a few hours
Phone Number Not available N/A
FAQ Always accessible via direct link Immediate (self-service)

21casino support

Here’s a quick guide on how to reach out to the support team:

  1. Live Chat: Ideal for immediate assistance. Access it via the support page or the main menu (for registered users). Unregistered users can find it through a slightly longer route mentioned above.
  2. Email: Send your queries to [email protected] anytime. Suitable for less urgent matters or when detailed documentation is necessary.

Here are a few pointers to make sure your interactions with the support team are as productive as possible:

  • FAQ First: Before reaching out, check the FAQ section for answers to common questions. It’s quick and might save you time.
  • Email for Documentation: Email is your best bet when dealing with issues requiring documentation (e.g., verification documents).
  • Details Matter: Provide as much information as possible when contacting support to speed up the resolution process.
Expert's Rating
Customer Care 4.5

The customer support at 21 Casino proves efficient and player-focused, with the 24/7 availability of live chat and email guaranteeing that assistance is always at hand. The slight inconvenience of accessing the FAQ section and the lack of phone support and live chat for unregistered users are minor downsides to otherwise solid support coverage. I found them responsive and helpful in my interaction with 21 Casino’s support team. Factoring in the responsiveness and the quality of support received during our interactions, I’d rate the customer support at 21 Casino a solid 4.5 out of 5. The dedication to resolving player issues is evident. However, making the FAQ and live chat more directly accessible and perhaps introducing a phone support option could further boost its appeal to the users.

Jamie Wall
Jamie Wall Casino Analyst

KYC at 21 Casino

At 21 Casino, the KYC (Know Your Customer) process is designed to be thorough yet simple, following all the legal requirements and safeguarding the integrity of player accounts. This procedure is not just a formality; it’s a crucial step in maintaining a secure gaming environment and preventing fraudulent activities.

The casino requires several documents for verification purposes:

  • Proof of ID: A clear, colour copy of your passport, driver’s license, or national ID card showing all four corners.
  • Proof of Address: A recent (issued within the last three months) utility bill, bank statement, or official government letter/document displaying your name, address, and the issue date.
  • Proof of Payment Method: This includes bank statements for card or bank transfers and screenshots or documents for e-wallets showing ownership of the payment method used.
  • Additional Documents: In some cases, proof of the source of funds may also be requested to comply with anti-money laundering regulations.

Here are the steps you need to follow to verify your information:

  1. Automatic Verification: Wait for the casino to attempt automatic verification upon registration.
  2. Document Submission: If prompted, submit your documents directly through your account or email.
  3. Confirmation: Once your documents are verified you will receive an email confirmation once your documents are verified.

Initially, the casino tries to verify your details automatically, cross-referencing the registration information you provide with both public and private databases. This step is crucial for certifying compliance with legal requirements while also maintaining the security and integrity of player accounts.

If this automatic verification is unsuccessful, you’ll be guided to submit the necessary documents manually. This can easily be done through your account’s “Upload documents” section. This method promises speed and prioritises your security by keeping the process within the casino’s system. For those who prefer or need to send their documents via email, 21 Casino has made that option available, too, with [email protected] designated for such submissions. They advise sending documents in PDF, JPEG, or PNG formats for easy opening and verification. Should you run into any issues during the verification process or have questions, the primary contact email is [email protected].

Finding information about the KYC process at 21 Casino is also rather easy. Although direct references to the verification requirements aren’t prominently featured from the get-go, a visit to the live chat or a quick look into their detailed FAQ section can provide all the insights you need.

The KYC process at 21 Casino was simple and less intrusive than I expected. The absence of constant reminders for document submission was refreshing, though it could leave some players needing clarification about their verification status. The direct link for uploading documents through the gaming account is a standout feature, emphasising security and efficiency.

What The Players Are Saying About 21 Casino

trustpilot

Trustpilot

The sentiment surrounding 21 Casino on Trustpilot shows a complex picture painted by players, marked by a stark contrast between commendation for the casino’s gaming content and criticism over its operational aspects. The casino’s 1.8 out of 5 rating, based on 97 reviews, hints at underlying issues beyond individual user grievances. A notable point of concern is the casino’s unclaimed profile and absence of response to player feedback, which might lead to the assumption of a lack of concern for player satisfaction or issues.

Feedback varies widely, with some players reporting fluid gameplay, easy deposits, and satisfying wins leading to hassle-free withdrawals. These positive reviews underline the casino’s ability to provide entertaining moments and financial rewards, aligning with what one might look for in an online gambling website. Yet, these accounts contrast a larger volume of reviews detailing challenges, particularly with withdrawing winnings. Players have voiced frustrations over delayed withdrawals, rigorous verification processes that seem overly demanding, and a perceived lack of support in resolving these issues. The absence of a direct phone line for support exacerbates these feelings of frustration, leaving players feeling stuck and unheard.

A reported lack of clarity and communication from the casino further compounds the difficulties in verifying and withdrawing. Instances where players need clear instructions or updates on their withdrawal status, hamper the immediate gaming joy and sow seeds of long-term distrust. Moreover, the rigorous documentation required for withdrawal, including historical data on no longer use payment methods, places a heavy burden on players, potentially detracting from overall gaming satisfaction.

While the range of feedback on Trustpilot paints a complex picture of 21 Casino, it’s crucial to recognise that not every complaint might resonate with every player’s personal experiences. Each situation is unique, underscoring the importance of considering a broad spectrum of customer voices. This is exactly what review websites are for – to provide a comprehensive view beyond a single narrative, especially in customer service matters, where personal interactions can vary greatly. It’s also worth noting that individual responses to service can differ significantly, depending on a person’s expectations and agent qualifications. The reviews I’ve analysed underscore the potential need for the casino to respond directly to its customer base, listen to their concerns, and adapt its services to meet a wider range of player needs while maintaining a professional stance in resolving issues.

casinoguru

Casino Guru

The feedback from players on Casino Guru regarding 21 Casino UK presents a mixed bag of sentiments, reflecting a spectrum of opinions about the casino. From the collective voice of 52 reviews, it’s clear that while players appreciate aspects of the casino, there are also several areas where improvements are eagerly sought.

On the positive side, many users express satisfaction with the selection of games and providers, emphasising the diversity and quality of options available. The design of the website and the ease of use have also been praised, along with the speed of verification and payouts for some users, indicating efficient operational aspects in certain cases. The presence of a no-deposit bonus and the inclusion of live dealer games add to the appeal.

Conversely, a recurring theme among the critiques is the frustration with withdrawal times and the sometimes cumbersome verification process. Some players have suffered delays and have been asked for detailed documentation, which, while necessary for compliance and security reasons, has led to a sense of inconvenience. Additionally, according to some users, the website’s performance, including game loading times and customer support responsiveness, has been flagged as areas needing attention. The lack of promotions and rewards for ongoing play has also been noted, suggesting a desire for more regular offers to play at the casino.

It’s essential to acknowledge that not all criticisms may align with everyone’s opinion – for instance, I had no issues with loading speeds, although others report differently. This variance highlights the importance of considering various perspectives. By listening to different opinions, potential players can understand the casino’s strengths and areas for improvement. While 21 Casino boasts a solid selection of games and reliable customer support, addressing the highlighted withdrawal process issues is imperative for improving overall user satisfaction.

askgamblers

AskGamblers

The feedback from players about 21 Casino UK on AskGamblers reflects a varied set of opinions, with some expressing satisfaction and others pointing out areas that could use improvement. A recurring theme in the feedback is the issue with withdrawal times and the process, which some players find unnecessarily complex and time-consuming. This includes requests for additional documentation that some players feel goes beyond reasonable verification requirements. Despite these concerns, some players commend the casino for its selection of games and the professionalism of its staff.

Another point of contention is the website’s functionality, with some users finding it less than optimal in speed and navigation. While the selection of games and the site’s visual design receive praise, the usability issues can detract from the overall fun.

On a more positive note, the variety of games and the quality of customer support when they are accessible are frequently mentioned as highlights. Players appreciate the wide range of options and the friendly, helpful nature of the support team. However, the lack of consistent and efficient withdrawal processes overshadows these positives for many users.

As you can see, it’s evident that player experiences differ significantly. From a reviewer’s standpoint, it’s important to acknowledge that not every critique may resonate universally, given the uniqueness of each player’s interaction with the casino. This goes for me, too, but such diversity highlights the importance of looking at multiple perspectives to gain a comprehensive understanding. It assists potential players in making well-informed decisions about their interaction with 21 Casino. Despite the commendable game selection and customer support, there’s a consensus that the casino needs to improve its withdrawal process to improve player satisfaction further and maybe do some optimisation tests for potential performance issues as well.

Final Words

21 Casino UK has definitely caught my attention for a few reasons. The around-the-clock customer support attracts attention immediately, reassuring that assistance is always just a few clicks away. I also really liked the sophisticated filtering options and the streamlined interface, which made going through the hefty selection of games effortless. The range of games and providers is substantial, promising something for everyone. Plus, the introduction with a no-deposit bonus is a welcoming salute, allowing players to explore without initial investment.

However, it has its shortcomings. The lack of ongoing offers for existing users leaves a bit to be desired, making the casino’s rewards system feel underwhelming for long-term play. Additionally, finding the FAQ section proved more challenging than expected, a surprising downside in an otherwise intuitive interface. This minor navigation issue may stall users looking for quick answers.

Considering everything, 21 Casino delivers a solid package, particularly for those who appreciate a user-friendly interface and a wide game selection. The 24/7 customer support and the initial no-deposit bonus are significant positives. Nonetheless, the casino could boost its appeal by introducing more promotions for its loyal players and making essential information like FAQs more accessible. Balancing the conveniences with the areas that could use some polish, I’d rate 21 Casino a 4.3 out of 5. It’s a strong choice for newcomers and existing players alike, especially if you’re after an easy gambling session. So, if you’re curious about what 21 Casino offers, it’s certainly worth exploring.

Overall Rating

How we rank 4.3
First Impression 4.0
License and Security 5.0
Bonuses & Special Offers 3.9
Variety of Games 4.5
Mobile Gaming Experience 4.0
Payment Options 4.0
Customer Care 4.5
Jamie Wall
Jamie Wall Casino Analyst

FAQ

Are the games at 21 Casino Fair?

Fairness is a cornerstone of 21 Casino’s gameplay. All games are powered by a Random Number Generator (RNG) to make sure that outcomes are completely random and unbiased. This system is rigorously tested by independent bodies to guarantee that it operates correctly, guaranteeing a fair and trustworthy gaming environment for all players. Furthermore, 21 Casino works with reputable game developers known for their high standards of fairness and reliability.

Does 21 Casino offers a Refer-a-Friend program?

Currently, 21 Casino does not feature a Refer-a-Friend program. While this is a missed opportunity for players looking to benefit from inviting friends, the casino compensates with various other promotions and bonuses that will benefit the player. To stay updated on the latest promotions, checking the casino’s website regularly or subscribing to their newsletter is recommended.

What should I do if I get disconnected while playing a game at 21 Casino?

If you’re disconnected mid-game, log out, log back in and reopen the game. You should be able to continue from where you left off. The system saves the game’s progress and informs you of any wins. You can check your gameplay history in your account settings for detailed results.

Is 21 Casino considered a European casino?

Yes, 21 Casino is indeed a European casino, catering to players from various countries across the continent. With a range of languages and currencies supported, you’ll find it a convenient option for your gaming needs.

I forgot my 21 Casino password; what should I do?

If you still have access to your registered email, you can reset your password on the account login page. Simply enter your email, click ‘Submit’, and follow the instructions sent to your email. If you can’t recall your username or run into issues resetting your password, contacting support is your best bet.

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User reviews of 21 Casino

User Rating Rated by 1 users
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5.0

May 17, 2024

S. Butler

United Kingdom United Kingdom

21 Casino offers an exceptional game with advanced filtering options that simplify finding preferred games. IT'S USER-FRIENDLY AND INTUITIVE and easy to navigate and play. highly recommended for any casino fan:) xx

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