Videoslots Casino

VideoSlots Ltd has a set of solid regulatory approvals. For the United Kingdom, the business is licensed by the UK Gambling Commission, account number 39380. The company also carries a Malta Gaming Authority licence (MGA/CRP/258/2014, issued 19 May 2020).

The safety features are easy to reach and simple to adjust. Deposit, loss, and wager limits can be set directly. Players can trigger reality reminders, cooling-off breaks, or full exclusion through the account menu. Self-exclusion also links to the national GAMSTOP system.

The responsible-play page points users toward GamCare, GambleAware, and the Gordon Moody Association, well-known British support groups for people seeking advice or treatment.

The site encrypts all traffic through SSL, and two-factor authentication adds another layer of account protection. Proof of identity is required before withdrawals. People under 18 are not allowed to register, and automated checks flag underage attempts. 2FA for login protection sadly, isn’t available as of yet.

VideoSlots Casino Licensing and Responsible Gambling

Based on the range of active licences and the visible control tools, we view Videoslots Limited as a well-regulated operator.

First Thoughts

VideoSlots UK may look outdated at first, but don’t let this deter you. The black background with golden accents creates a nice ambience; it isn’t overpowering at all. We like that the site has a dark theme, but it feels a bit overdesigned.

The background image is effectively hidden by the page layout, which makes its presence rather pointless. The general layout of the site is good though, everything is clearly laid out and easy to access. There’s a tiny menu at the top for support, responsible gambling, chat and phone. Game categories are a bit below that, we like that there’s also a RTP button on the front.

One of the first things we noticed is a complete absence of a separate promotions page. The few available deals are presented on the homepage instead; luckily, they don’t take much space.

There’s also a small feed showing recent player activity. One convenient design choice is the static bottom bar that works as a quick game launcher. We don’t often see that, and it made navigation quicker than we expected.

Registration was easy, I had to fill just two forms. Besides the obvious information I had to provide, VideoSlots also asked me to verify my number and then sent an email verification link. That’s some nice security on show.

However, the site wouldn’t let me move past the deposit page without funding my account though. Identical to Mega Riches, the mobile verification is a good security feature, but I don’t like that you have to deposit before you can start using the site.

Jordan Conroy Editor

Speed-wise, there were no issues. The pages load quickly and the interface holds up well.

Pocket Version

Most players will access VideoSlots through their browser, and that version holds up well. There’s no Android app, but the mobile site is a decent substitute.

The casino has no app for Android which is disappointing; however, this is in line with other sites on the same network. I opened the site using my phone’s browser and got in straight away with my saved password. Visually, it copies the desktop layout, but that doesn’t help on a smaller screen.

I had to scroll quite a bit to get to the categories or any useful filters. Still, the filters themselves were placed well and didn’t glitch. Switching between pages often came with a short delay, which started to feel a bit sluggish. That said, once I launched a game, it held up nicely. Everything loaded in under ten seconds and stayed stable throughout, which made the wait just about bearable.

Jordan Conroy Editor

VideoSlots UK gives British players a large banking menu with thirteen deposit methods available at once. We didn’t run into casinos that offer this many in a long while. In fact, it has identical payment options to its sister sites, which is a positive due to the variety of banking options available.

The minimum deposit is set at £10, which is in line with the average for UK casinos. No fees appear anywhere, as well, good news.

Deposit Options at VideoSlots Casino Online

It’s easy to find the Deposit page from the home screen thanks to the corresponding button in the top right-hand corner. I really like that everything is displayed on one page, which makes it easy to browse the payment options and find my favourites. I also like that you have instant access to the support team from the deposit page.

I used PayPal for the test deposit and added £25 to the account. The process did not slow down at any step. The form accepted my details right away. I then received a pop-up asking if I’d like to deposit with Trustly which was a bit confusing, not sure why they’re pushing this payment method when it’s not available in the list of options. The money reached the account instantly. Right after, I got a notification asking if I’d like to activate my VideoSlots bonus, which made it hard to miss.

Jordan Conroy Editor

There’s a lot of focus on new players here, but less to hold your attention once you’ve signed up. The welcome rewards feel generous, especially compared to other sites in the same group, but regular promos don’t offer much variety. No deposit bonus is still not available.

Welcome Promotion

The welcome bonus is the best within the network; it offers significantly better rewards than Mega Riches, although that site has better wagering requirements.

And this is for a good reason. The starter deal includes a 100% match up to £200 and 11 free spins on Starburst. The spins come without any wagering strings, a rare win. You only need £10 to trigger the offer, and you’ll have 7 days to use the spins and 60 days to play through the bonus funds. That’s generous. Many competitors give you half that time or less. Voucher code is not needed.

The 35x playthrough on bonus money doesn’t break any records, but it still fits within the norm.

Other Deals

Ongoing promotions are nearly identical to other sites in the same network; not a lot of value for existing players, and would like to see more variety on offer. The most relevant offers are listed below:

• Weekend Booster: This deal offers players a weekly payout based on how much they bet the previous week. This is essentially the same as the “Rainbow Fridays” promotion that’s available on MrVegas, which is in the same network.
• Cross‑Slot Jackpots: These jackpots combine returns from linked games. The prize amounts vary, but the structure is identical deals across the network.
• Tournaments: These tournaments group players into short rounds. Prizes depend on leaderboard placement. The format follows the same pattern used on MrVegas and similar sites, with no unique twist.

As you can see, all of these are pretty simple. None requires a VideoSlots bonus code of any sort. It’s pretty clear the casino doesn’t pander to the existing customers much.

Loyalty Programme

VideoSlots has ‘Achievements’ system that everyone is automatically enrolled in. Players can earn XP and move through the tier system by completing missions. This is the same as all sites in the VideoSlots network. While it adds a gamification element to the site, we’d like to see players rewarded for their efforts.

Unfortunately, there is no information on how many tiers there are or what you earn when you rank up. We asked support, and they said it’s just a way to track your progress; you don’t get anything for completing missions.

There’s not much else to say beyond that. The system feels unfinished, quite a letdown for a casino this big.

Videoslots provides one of the strongest welcome packages under its operator. After that point, the promotion list loses momentum and repeats what the network already uses elsewhere.

The library is massive, over 9,000 titles are available here, spanning from classics to newer releases. There’s more than enough to keep almost any type of player occupied. Barcrest, Eyecon, Evolution, and NetEnt are among the long list of developers featured, with around 50 suppliers in total. One of the best libraries we’ve come across when it comes to sheer quantity.

Game libraries are similar between other sister sites, with minor variations in the number of games available. New games are added regularly throughout the year; all sites on this network offer fantastic game selection and are a great pick for any player.

Filtering tools especially help narrow things down quickly. You get dropdowns by category and developer, and you can sort the grid alphabetically or change how many games are displayed per page. There is also a drop-down list of filtering options that let you find specific types of games.

Still, it’s hard to ignore the flaws. One issue we ran into was the lack of a proper Table Games section. Roulette and blackjack are listed in the side menu, but anything else requires you to search manually. Another letdown is the absence of information pages.

Luckily, there is a whole page dedicated to game RTP, so it’s not hard to find that info. That page has the same set of filtering options, so you can narrow down your choice there and compare RTP rates.

A few technical issues came up during testing. One game listed on the homepage returned a blank error page with no explanation. I also couldn’t access Streak of Luck while a VideoSlots bonus was active, a frustrating limitation, considering the real-money balance was untouched.

What’s even more confusing is that I had another issue where it said that it couldn’t offer games based on my location, despite playing from the UK with no VPN. I also don’t like that when you close a game, you’re taken to a different “home” page; I would rather prefer it took me back to the main page of the site.

Gameplay performance was OK, though experienced errors when loading games, and loading times could be long. Besides, I’ve experienced long loading times when moving between sites and lags while playing, which was disappointing. This primarily happened on PC, once loaded on mobile everything ran well.

Jordan Conroy Editor

Check what’s on VideoSlots with this table.

Game Availability at VideoSlots Casino

Slot Titles

The site presents an incredible variety of online slots to choose from; the filtering options make it easy to find games from specific developers, games with specific gameplay features, or games with specific themes.

Slot Games at VideoSlots Casino

I wanted to play Wild Wild Chest but ran into an error when trying to launch it.

Piggy Payout loaded with no issue. Basic design and the bonus rounds aren’t that fun, though.

Streak of Luck was my second choice. The £0.50 minimum bet is on the high end, but I really like the bonus games are unlocked through continuous wins.

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Live Casino

There is a fantastic range of options with dozens of popular table games as well as a diverse selection.

Live Games at VideoSlots Casino

I gave Easy Blackjack Live a go. The idea of being able to pick your hand is fun and it’s great for beginners but isn’t one for purists.

Money Time looked like an interesting game show. The game is fun to play and I like the selection of bonus games, though each round takes a while to complete.

Jordan Conroy Editor

Table Games

VideoSlots offers a good range of options with plenty of variants of the most popular games. However, the site doesn’t have a dedicated Table Games section.

Table Games at VideoSlots Casino

I’ve tried to launch Baccarat Deluxe but also got an error here. Then I went for Blackjack Classic Gold, but the visual and sound design aren’t optimized well; the game looks and feels like an early 2000s one.

After that, I wanted to give Tens or Better Poker a go. The low betting limits are great and I like that good hands are automatically held while giving you the option to change them.

Jordan Conroy Editor

Instant Games

The casino provides a great choice of scratch cards and other instant win games such as Slingo and arcade games.

Instant Games at VideoSlots Casino

First, I tried Happy Scratch; I liked that the betting limits are accessible, but the gameplay is a bit boring.

Slingo Big Wheel is an interesting take on slingo. The game is also genuinely fun. The presence of the wheel adds extra excitement when you win.

Jordan Conroy Editor

This is easily one of the biggest game libraries out there, and we genuinely appreciated the clear layout and easy filtering. But for a site this large, you’d expect tighter technical performance and fewer basic usability issues.

Withdrawals land a step behind the deposits. There are 9 withdrawal methods, the minimum cashout is £20, and that gap with the £10 deposit floor takes away some of the goodwill built on the way in. We would like to see the minimum withdrawal brought down to match the min deposit.

Withdrawal Options at VideoSlots Casino

The withdrawal option section is a bit harder to find, as you have to go to My Profile, then Withdraw. The withdrawal page also isn’t as clean-looking as the Deposit page, so it isn’t immediately obvious what you need to do to make your withdrawal.

I cashed out my balance and quickly received an email saying that my withdrawal had been approved. Withdrawals are processed every 5 minutes; in my case there was no delay at all. A reasonable withdrawal time.

Jordan Conroy Editor

KYC

VideoSlots Online tries to verify your account during the account creation process. If it can’t, it will ask for additional documentation. Verification procedures are identical to other sites in the same network, which is a positive in our eyes.

Before playing, I was required to enter my occupation and monthly gambling budget. The My Profile section has a Document section where you can submit your documentation for verification. Below this, you’ll find your verification status, as well as a breakdown of what verification is being requested by the site.

I submitted proof of ID and address documentation at 23:55. The account was verified the next day, but I didn’t receive an email confirmation. The site makes it easy for you to upload documents securely as well as check on the status of the process via the colour coded system.

Jordan Conroy Editor

Cashouts are processed quickly and the email notifications help. The £20 minimum and the £2.50 fee after the first daily request hold this back from matching the strong deposit flow.

Help comes by email, live chat, FAQ, and a callback request. Support link at the top and bottom of the homepage, which presents you with the list of contact methods. That hub puts every route in one place so you do not hunt through menus.

Most users will probably opt for chat, which is what we tested the most.

When opening the live chat service, you’re presented with a chatbot. Unlike most chatbots, you can ask your question and it will provide an answer. The bot generally provides good answers, particularly for basic questions, but it can get confused. If the question is more complex, or you require additional info, it’s best to speak to an agent.

Now, to speak to an agent, you must request to do so; you’ll often need to do it twice as the bot will insist that it can handle your query. Then, to actually get connected, enter a load of info, such as your name, email, and address, which is annoying.

It took me around 2 minutes to get connected to an agent. Interactions with the agent were quite short and didn’t seem eager to help. After answering one of my questions about mobile app availability, they immediately ended the chat which was frustrating.

Jordan Conroy Editor

The site doesn’t have a contact number you can dial, but you can request a call back from an agent. This option has a time window from 8am to 8pm Monday to Friday.

Email is available via the Contact Us page. You can use the contact form or send an email directly to [email protected].

I’ve also tried contacting support via email provided on the site. As a lot of complaints on TrustPilot VideoSlots reviews were about verification, I asked about the verification process. The reply covered the steps and pointed to the document upload area.

Jordan Conroy Editor

Support Options at VideoSlots Casino

The site has an FAQ page, which is a positive, as it’s the only site on the network that has one. This one has well over 100 questions in total. The layout of the FAQ is great; questions are divided into clear sections, and there’s a search function that makes it easy to find answers to your questions.

Live chat connects fast but the bot gate and early chat endings reduce its value. Email stands up best for KYC and payment issues, while the callback needs time slots to feel reliable.