The Sun Play Casino

The Sun Play operates under two recognised licences. It is regulated by the Gambling Commission under account number 39175, and also holds a secondary licence from the Alderney Gambling Control Commission.

The site’s Responsible Gambling section opens with a self-assessment questionnaire, designed to help users reflect on their habits. Deposit limits can be applied manually through the user dashboard. Among other essential tools are the ability to take a break, activate reality checks, or self-exclude entirely. The brand recommends registering with GAMSTOP for those who want to restrict access to UK gambling sites more broadly.

Beyond internal tools, the casino provides contact links for GamCare, Gambling Therapy, and Gamblers Anonymous, – all the leading organisations in harm prevention and addiction support. The Sun Play also includes parental controls and encourages users to install tools like Net Nanny to block minors from accessing betting-related content.

The site uses SSL encryption for data transfers and banking activities. This protects against third-party interception and safeguards personal and financial information. However, two-factor authentication (2FA) is not available.

Security and Licensing at The Sun Play

The security and licensing structure in place makes it clear that The Sun Play is fully regulated. Most of the expected safety tools are in place, and the site communicates them clearly. There is room for a more modern security layer in the form of 2FA, but the existing setup already meets the UKGC’s requirements.

The Sun Play supports seven payment methods for UK users. The choice itself is solid: Cards, eWallets, prepaid vouchers, and PayByMobile are all included.

Deposit minimums are £10 across all methods. While the site doesn’t publish maximum limits, most daily caps rest around £5,000 across the Jumpman network. No fees are applied aside from PayByMobile.

Deposits at The Sun Play

The Sun Play follows the same promotional structure common for all Jumpman-operated sites, and that’s both its advantage and its shortcoming. It does provide a good mix of welcome and ongoing offers, but a general lack of original bonus mechanics hold it back. A no deposit bonus isn’t available this time around, though other Jumpman sites have one.

Loyalty at The Sun Play takes shape through the trophy system, which tracks progress as players complete small tasks. Every five trophies push the account up a level and unlock a spin on a higher-tier version of the Mega Reel. While the trophy reels refresh monthly to include new slots, everything else remains the same.

The entire programme mirrors what’s seen across the Jumpman network, so if you’ve played at one, you’ll recognise the rhythm.

In theory, a library of 3,803 games should be a major selling point. In practice, The Sun Play doesn’t make it easy to utilise that number. There are subcategories like Hot Slots, Newest, Jackpots, and My Faves, but these are placed halfway down the page, requiring a scroll to even notice they exist. The top menu remains static, without any game category shortcuts.

Worse still, there’s no way to filter by provider. This becomes especially frustrating once you realise the provider name is visible on each game tile. The search bar is present, but it only works if you already know the game’s title. Typing in “NetEnt,” for example, won’t show you any NetEnt games, instead, you’ll get titles with “ent” somewhere in the name, like Ancient’s Blessing.

Besides, there’s no real spotlight on new releases or niche categories. While the catalogue includes all the usual hits from Pragmatic, NetEnt, Red Tiger, and Eyecon, smaller suppliers and specialty games are hard to spot unless you already know what to look for. There’s also no game information page or demo mode available.

Load times during our tests were generally stable, averaging around 10 seconds per title on desktop. No bugs, no broken buttons. Still, the mobile performance showed signs of strain. However, the mobile performance showed signs of strain, with longer load times and occasional freezing during menu transitions. For now, the desktop gives a more stable gameplay.

Game Types at The Sun Play

Slots

Slots dominate the game list, as expected from any site on this network. There’s a broad spread of themes and reel layouts, but no real sorting tools to help you make sense of it.

Slot Options at The Sun Play

Fire Joker is easy to spot in the grid. The clean graphics work well, and being able to place a £0.05 bet makes it flexible. Kiss Me Clover Jackpot differs with its green-heavy colour scheme. While the screen feels a bit packed, gameplay elements keep things ticking.

Jordan Conroy Editor

Table Games

The table game list is underwhelming, mostly roulette and blackjack, with a single baccarat option. That’s the entire offering. If you’re after anything more complex or unusual, you won’t find it here.

Table Games at The Sun Play

I tried out the 20p Roulette variant. The layout does the job, but you can’t place smaller bets unless you push your overall wager up to at least £1. It may not be ideal if you’re testing things out.

Jordan Conroy Editor

Live Casino

There are a handful of live tables available: blackjack, roulette, and baccarat mostly – but there’s no variety beyond that. Game shows, which are now fairly common elsewhere, are completely missing.

Live Games at The Sun Play

Live Cash Collect Roulette brought something different. The extra mechanic adds a reason to pay attention during play, and £0.20 per round feels accessible. Just a shame the rest of the live section doesn’t offer more.

Jordan Conroy Editor

Slingo

The Slingo section is small but well-stocked, and it includes some crossover titles with arcade-style mechanics.

Slingo Games at The Sun Play

Slingo Big Spin Booster has some more staying power. The Scatter symbol and bonus wheel help break up the repetition. Definitely more replay value here compared to other picks in the same section.

Jordan Conroy Editor

All in all, the site doesn’t do enough to support its own game count. Without filters, demo access, or a clearer navigation path, the volume feels underused.

The Sun Play Casino offers five withdrawal methods, but it’s not as easy to start the process as you’d hope. You won’t find a large “Withdraw” button anywhere obvious. Instead, you’re expected to click through “My Account”, then into “Cashier”, and only from there can you access “Make a Withdrawal”. If you’re new, there’s a good chance you’ll waste time just figuring out where to go.

A few other obstacles cropped up during our attempt to cash out. The minimum withdrawal is £19.99, which is higher than the deposit, so a top-up may be required.

Withdrawals at The Sun Play

For withdrawals, you can select from fixed amounts or input your own. That said, the field for entering a custom figure is tucked behind an “Other” button. I did run into a hard block early on: I wasn’t able to withdraw anything until the account was verified. And even after completing that step, the site still flagged the account as “under review.” The issue resolved itself about 24 hours later, but this sort of delay, without any guidance, sets a frustrating tone.

Jordan Conroy Editor

The SunPlay tries to verify your identity right at sign-up, and for many players, that’ll be the end of it. But if automatic checks fail, you’ll be asked to submit documents manually. There’s a secure upload tool within the “My Account” section, and it’s refreshingly easy to use.

While The Sun Play provides the basic tools to get assistance, the overall service doesn’t reach the level you’d reasonably hope for in 2026. It actually lacks live chat and phone customer service – two of the best ways for getting fast support. This limits your ability to sort out time-sensitive issues, especially when delays or account reviews are involved.

The email system is the only official method of direct contact. You can send a message via the support button on the bottom-right of the FAQ page. This initially gives the impression that you’re opening a live chat box, but once you start typing, it quickly becomes clear that you’re submitting a contact form.

It was quite confusing, as the first question in the FAQ says that live support is available between 9am–4pm Monday to Friday. I tested the option during this time and it wasn’t available. After I submitted a query via the form, no follow-up reply arrived even after three days.

Jordan Conroy Editor

The FAQ section is functional but not detailed. It sits under the “Help” tab in the footer and covers six areas: Support, Account Management, Deposits, Bonuses, Withdrawals, and Deposit Limits. There are around 23 questions in total, with the answers being too brief to be genuinely helpful. There’s no search tool either, so you’ll have to browse manually.

Support at The Sun Play

There’s no rapid contact option here. If you need help, you will have to use the support form to get in contact with someone. The Sun Play reviews highlight this as one of the main downsides.