The Online Casino

TheOnlineCasino holds a licence and regulation in Great Britain by the UK Gambling Commission under account number 39335, and by the Malta Gaming Authority (MGA) under licence MGA/B2C/231/2012, issued on 16 April 2013.

The licence information is visibly shown on the casino’s website footer, alongside the UKGC logo and a direct link to the Commission’s official register. Therefore, any player can easily check the casino’s status without having to visit external resources.

Usability Facts for Player Safety

TheOnlineCasino has a separate Responsible Gaming section, where its policies and tools for safe play are described. There are direct mentions of leading support organisations in the UK, including GamCare, Gamblers Anonymous, GAMSTOP, and Gambling Therapy.

Within the Responsible Gambling section, players can receive information on how to manage gambling behaviour, including setting limits, taking time-outs, or seeking help when necessary. Tools outlined include deposit limits, time-outs, self-exclusion, and reality checks & timers for play. The brand also partners with tools for parental controls, such as Net Nanny and Qustodio, so underage players are not able to access the site.

Next, we’ll explore the site’s design and usability to assess how easy it is to navigate, register, and play securely.

Layout and Functionality

At first glance, TheOnlineCasino appears to have a relatively functional but unremarkable layout. The dark blue and lime-green colour scheme is well-balanced, providing small pops of colour without too much distraction.

I find TheOnlineCasino easy to navigate, just not attractive. There is an expandable menu on the side, which can be inconsistent and may close on its own. The live-chat icon sometimes disappears, which interrupts the player’s access to support. It would also be helpful for players to be able to filter or use genre tabs in the game library. This would speed up finding a specific title the player currently wants to play.

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Registering for an account is easy and very clear. The whole process takes under two minutes. Players will receive a text to verify their mobile number, and the verification process works very well. However, it is unnecessarily repetitive to ask a second time if they want to receive marketing materials.

TheOnlineCasino offers a great list of payment methods used in the UK, which includes Visa, Mastercard, PayPal, Apple Pay, PayviaPhone, Paysafecard, Skrill, Neteller, Payz, Instant Bank Transfer and Neosurf.

To make a deposit, login to your TheOnlineCasino account and select the ‘Deposit’ button at the top-right-hand side of the homepage. This will open a single-page cashier which has all deposit methods available. Select your chosen deposit option, enter the amount (with a minimum of £10), and complete your payment.

I deposited £10 using the Pay by Bank option. This payment method required a quick confirmation using my mobile banking app. Still, my bank statement showed that the payment was completed in under a minute, and the casino balance was instantly reflected. Once the deposit was made, there were a few additional details to complete, such as occupation and annual income, which form part of the affordability checks required by the UK Gambling Commission.

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Deposit Methods at TheOnlineCasino in Detail

Visa is the best option when it comes to security and reliability, thanks to its added bank-level protection, especially for new players. PayPal and Apple Pay are both excellent alternatives if you do not want to share banking information, but you still want to benefit from instant transactions.

TheOnlineCasino has a standard suite of bonuses that has an identical structure to other ProgressPlay brands. These include a joining offer, recurring free spins promos and seasonal bonus code offers. The no-wagering and no deposit bonus deals are not available at the moment.

Welcome Bonus

New customers who make their initial deposit of £10 or more can redeem a 100% match bonus of up to £100 plus 20 free spins on the Book of Dead. The first deposit bonus must be wagered 50 times before you can make any withdrawal, and any winnings from the spins must be used within 7 days. The sign up offer will expire 30 days after it is issued. A deposit made via either Skrill or Neteller will not qualify.

The welcome bonus performed as indicated: the 20 free spins were credited instantly upon deposit. The wagering requirements are on the stricter side of average for a casino site. Still, the terms are clear and the credits are quick, which makes it uncomplicated for players who take their time to read the terms and conditions.

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Bonuses for Existing Players

TheOnlineCasino has several recurring and weekly bonus code offers, all for existing customers. Most offers are free spins bonuses and promos based on small deposits.

• Midweek Spins: Every Wednesday, deposit £20 or more with promo code WED500 to spin the Wheel of Spins to receive 5 to 500 free spins on selected slots. You can use this offer once a week, and then you must use the spins within 7 days.
• Weekend Spins: Available Friday through Sunday, deposit £20 or more and use promo code WKND500 to get a spin on the Wheel of Spins each day. Again, this can provide up to 500 free spins each day of the offer.
• Mystery Box: Available Monday through Thursday, players can deposit £20 or more and use promo code MBOX to open a Mystery Box containing an unknown amount of free spins that are randomly distributed from 25 to 100 free spins.
• Drops & Wins Tournaments: These network events are run by Pragmatic Play and are both daily prize drops and weekly tournaments. Each month, there is £2 million in prize pools, and players qualify automatically by placing bets with real money on selected Pragmatic Play slots.

Next, we will talk about TheOnlineCasino’s loyalty program and how it rewards returning players.

TheOnlineCasino has a loyalty program similar to that of other ProgressPlay sites. You earn Reward Points simply from completing tasks in a game or on the site, such as trying a new game, claiming bonuses, or triggering a slot feature. Points are redeemable in the Rewards Store for free spins, deposit bonuses, bonus cash, cashback, and other small bonuses.

The program is tiered, progressing from Bronze to Silver, Gold, and Platinum. Higher tiers are better for conversions, faster support, and occasional cashback. Progress will be based on regular play rather than deposit sizes. Therefore, it is better suited for more casual users rather than for high rollers.

Based on my testing, it worked exactly as it said; consistent play earns you a little something extra. Keep in mind, you won’t receive any VIP exclusives, such as account managers or invitations.

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Game Availability

TheOnlineCasino boasts a selection of more than 2,500 games from more than 25 reputable software vendors, including NetEnt, Microgaming, Hacksaw Gaming, Games Global, Playtech, and Pragmatic Play.

The selection is excellent for players looking for a variety of slots and popular live casino games. Still, it may be lacking for those hoping to find more niche games, such as keno or poker.

I found the process of going through TheOnlineCasino’s game library cumbersome. When you hit the primary “Casino” tab, you are taken to the homepage rather than seeing categories, so you have to scroll down or reference the small left-hand menu to see the games. The horizontal scrolling and the diminutive buttons make navigation somewhat unpleasant, but a search bar is available that allows you to search both game names and providers, which is an interesting touch.

It took the icons approximately 10–20 seconds to load, and at times, the site would freeze when switching pages or attempting to open a title. Most games do have a demo mode when you hover over the icon, as they don’t offer detailed pages that provide information about the game, so the transparency is somewhat lacking.

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Available Games

Slots

TheOnlineCasino offers a wide selection of over 2,200 slot games, including traditional three-reel slots, new Megaways, video, and progressive jackpot slots. Nevertheless, the lack of adequate filtering options makes it challenging to find particular kinds of games swiftly or arrange them by criteria such as volatility, provider, or paylines.

In Take The Money, a featured slot from Red Tiger, I played 20 spins and finished £1.04 down, but the unique Bank Heist mechanic kept the game interesting. In contrast, Age of Pyramids from SYNOT attracted me visually and offered a decent range of bonus features. After 10 spins, I ended slightly ahead at +£0.20. The game’s main drawback is its limitation to only five paylines, which restricts win frequency despite strong presentation and design quality.

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Live Casino + Table Games

TheOnlineCasino’s table area didn’t meet expectations, mainly providing blackjack and roulette games with some niche releases like Retro Solitaire and 3D Baccarat. However, the live casino part, which is played separately, provides a more lively atmosphere because it has real dealers for roulette, baccarat, blackjack, and hot game-show titles.

Across five rounds at Immersive Roulette, I ended £1 ahead, reflecting steady RTP consistency and excellent studio quality. Retro Solitaire, on the other hand, is an interesting hybrid that merges solitaire gameplay with casino mechanics. It’s inventive but can feel frustrating during losing streaks; after five games, I finished £0.27 down.

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Casual Games

The Casual Games section at TheOnlineCasino features approximately 140 titles, including a selection of scratch cards, keno, instant-win games, and arcade-style titles.

While you have the option to change up the feel of the site from slots and table games with the introduction of casual games, the design of the section could use some work. Many of the icons take considerable time to load, and several games change their formats on mobile.

Plinko remains a highlight thanks to its high 98.98% RTP and customisable risk levels, though on mobile, the display cuts off part of the board, which affects visibility.

Lucky Catch Tap n Catch brings a fun fishing theme and multiple “catch attempts” per round, but loses appeal after extended play in my five-round test. I ended £0.17 down.

Shock Tower looks interesting visually but feels repetitive; I lost £0.20 after five short games.

Other titles, like Hockey Crash and Mini Scratchy, were mixed; the former offered a small £0.14 profit but had overlapping design issues, while the latter’s £1 minimum stake and fixed bet size made it poor value.

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Bingo

TheOnlineCasino does provide a bingo section, but it’s pretty limited compared to established online bingo brands in the UK. There are different themed rooms within the bingo lobby: Free Bingo, Live Bingo, and Multiplayer Bingo, and you can access them through the main menu.

The bingo lobby is easy to navigate, but its appearance is quite basic, especially with several ‘Join Now’ banners directing you to the same registration page rather than providing a semi-preview of particular rooms or displaying the prizes.

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Players can always play free bingo, which is excellent for novices to learn how to participate in bingo without any investment. The live bingo rooms feature a scheduled draw of numbers taken live and a chat room, offering a touch of social interaction.

TheOnlineCasino boasts an assortment of games from leading developers, which makes it perfect for the casual and mid-level British players. However, the absence of filters and occasional loading delays prevents it from being a top-tier UK casino.

Mobile Accessibility and App Functionality

TheOnlineCasino is mobile-friendly for players in the UK. The site is accessible via a typical mobile browser, or you can download a dedicated Android app on the Google Play Store. The website indicates there is also an iOS app, but we were unable to find it in the App Store.

It took about 15 seconds to install the app, and I was able to log in immediately using my saved credentials. The layout and design of the app are the same as those of the website, featuring a dark blue and lime green theme. Access to sections of the site, such as slots, live games, and the Cashier section, is readily accessible from the bottom bar.

However, for the most part, TheOnlineCasino is terribly laggy: pages lagged when moving from one page to another, icons took a long time to load, and certain games (e.g., Plinko) did not scale properly on a small mobile device, cutting off certain aspects of the game board and multiplier display.

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Android The Online Casino App

Next, we’ll discuss TheOnlineCasino’s withdrawal methods and how efficiently players can access their winnings.

The available withdrawal methods at TheOnlineCasino are Visa, Mastercard, PayPal, Apple Pay, Skrill, Neteller, ecoPayz (Payz), Instant Bank Transfer, and Trustly. MuchBetter withdrawals/Bank Wire Transfers can also be made upon request via customer support.

The process is easy: once logged in to your account, select ‘Cashier’ in the left menu and click on ‘Withdrawals’, and you will see your available methods to withdraw and your account balance. Select the amount you want to withdraw, confirm, and your request will be submitted. This all takes less than 20 seconds.

Withdrawal Methods at TheOnlineCasino in Detail

Players might need to complete a KYC verification before initiating withdrawals from their account. When signing up with TheOnlineCasino, they begin with electronic verification of the player’s age. If this process is unsuccessful, the player will be asked to submit documents via an encrypted portal within their account under the Verification section. Identified documents can include valid proof of ID (passport or driver’s licence), proof of address, and proof of payment method.

I considered the withdrawal process at TheOnlineCasino to be both fast and reliable. Directing to the appropriate page and submitting the withdrawal request took under 30 seconds, and I received confirmation of my request immediately afterwards. The only downside to this process was the 1% fee to process the withdrawal, capped at £3.

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Next, we move to Customer Support to evaluate how efficiently TheOnlineCasino assists players and resolves account-related issues.

TheOnlineCasino offers support services available through live chat, email, and a comprehensive FAQ section.

Live chat is available 24/7 and can be accessed through the Support button located on the left-hand side menu. When launching live chat, players will initially see the chatbot, which offers pre-set answers to the most common questions players ask. To reach a human agent, a player must select “My question is not listed.”

When using live chat, I was connected to a Support agent within 3 minutes. The agent was friendly and helpful, but their responses were brief, often requiring follow-up questions. One minor issue is that closing the Help Centre window also closes the entire chat thread, which can be annoying for players who are multitasking.

After contacting the support department by email, I received a polite email response the next day; they provided an actual acknowledgement but failed to provide additional support to novice users.

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The FAQ section on TheOnlineCasino includes over 100 articles across ten different categories. The categories are divided into deposits, withdrawals, bonuses, and account issues, which you can search for. The layout of the site is fine, and the answers are clear (but brief).

Availability and Response Times