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SpreadEx UK

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#Ad, 18+, BeGambleAware | Place a qualifying £25 fixed odds bet at odds of 1/2 or greater. Qualifying bet ...cannot be placed in-play or cashed out early. A first free £5 fixed odds bet will be credited upon settlement of the qualifying bet. 4 x following £5 free fixed odds bets will be added to your account on consecutive days. After your first free fixed odds bet you will also get a free £5 Total Goals spread bet. And after your second free fixed odds bet you will also get a second free £5 Total Goals spread bet. You must have a full spread betting account to be able to claim the free Total Goals spread bets. After your first free fixed odds bet you will also receive 25 spins to be used on Starburst. After your second free fixed odds bet you will receive a further 25 spins to be used on Starburst. Each free spin is worth 10p and there are no wagering requirements. The maximum win on the free spins is £100 per 25 spin bundle. Free bets and spins must be claimed within 28 days of opening. Free bet/spin stake not included in any winnings. Full Bonus T&C Show more

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SpreadEx Review

Spreadex is a distinguished destination for British players, blending a dynamic casino environment with a large-scale sportsbook sector and even stock trading. This review delves into the heart of what Spreadex offers, from its competitive sports bonuses to a nice selection of betting options. Our analysis will cover the casino and sportsbook sections, aiming to unveil Spreadex’s unique position within a densely populated market. We go beyond listing features by shedding light on how Spreadex adapts to the varied gambler and bettor preferences. If curious, join us in unravelling the layers of Spreadex’s offerings and see if it’s a good choice for you.
  • Launched in 1999
  • License UK Gambling Commission, Alderney Gambling Control Commission
  • Min Deposit £10
  • Payment Methods

    Debit Cards, MasterCard, VISA, Maestro, Cheque, Bank transfer, Revolut

  • Withdrawal Methods

    Mastercard, Visa, Maestro, Cheque, Bank transfer, Revolut

  • Min Withdrawal £50
  • Games 1014
  • Game Types

    Baccarat, Blackjack, Craps, Poker Games, Roulette, Sicbo, Slots

  • RTP 96.12%
  • Game Providers

    Big Time Gaming, NetEnt, Red Tiger Gaming

SpreadEx Pros and Cons

  • Pros

  • Massive Sportsbook: Offers a huge diversity of sports markets and provides both fixed odds and spread betting, offering varied betting strategies.
  • Mobile App Availability: Dedicated mobile apps for sports betting and financial trading provide accessibility on the go.
  • Phone Support: Direct phone support is available, providing reliable assistance for user inquiries.
  • Sports Betting Bonuses: Attractive bonuses for sports bettors, including welcome offers and referral rewards.
  • Live Streaming Services: These are available for select sports, magnifying live betting.
  • Cons

  • Limited Casino Game Variety: The selection of games and providers is lacking, especially compared to other online casinos.
  • High Minimum Withdrawal Limit: A £50 minimum for cashouts may be inconvenient for casual players.
  • Restricted Payment Methods: The absence of popular e-wallets like PayPal limits deposit and withdrawal options.
  • No Casino Bonuses: Unlike the sportsbook, the casino section doesn’t offer any promotions, including Welcome Deals.
  • Non-24/7 Support: Customer support isn’t available round-the-clock, which could delay assistance for users in different time zones.

Why You Should Play at Spreadex

Spreadex, established in 1999, is one of the older brands in the UK’s online gambling scene, uniquely blending sports betting with financial trading and casino games all under one roof.

The range of options at Spreadex is broad, covering global sports events with features like live streaming and various cash-out options and trading on global shares, indices, FX, and commodities.

This versatility attracts those who seek comprehensive betting and stock trading, but keep in mind that you will need to make a separate account for each if you’re classified as a retail client. Professional client label allow you to use both sportsbook and stock trading from a single account.

While the website’s design may not be the flashiest on the market, it’s functional and user-friendly, designed to appeal to seasoned bettors and newcomers. The website balances functionality and aesthetics so users can easily get to the betting.

This blend of traditional and innovative elements earned Spreadex critical acclaim. In 2020, we snagged the Best Sports Spread Betting Operator title at the EGR Operator Awards. We were named Best Financial Spread Betting Provider at the City of London Wealth Management Awards.

Here’s a snapshot of Spreadex’s core details:

Parent Company Name Spreadex Ltd
Website https://www.spreadex.com/
Head Office Churchill House, Upper Marlborough Road, St Albans, Hertfordshire AL1 3UU, GB
CEO Jonathan Hufford
Company size/Employees 51-200 employees

Spreadex: First Impression

Landing on Spreadex’s online casino, you’re greeted by a wall of games. It lists hundreds of games from the get-go, with no distractions. The site has a sleek black, yellow, and white design, giving it a modern vibe that’s visually appealing. Over at the sportsbook, a similar modernity is maintained with a black, red, and white palette, keeping things sharp and focused.

However, while the games capture your attention immediately, the site’s functionality in-game discovery and customisation might only hit the mark for some. The ability to filter is limited to game types, leaving those wishing to sort by provider or alphabetically in the lurch. Sure, you have easy access to popular or new titles, but the absence of a ‘favourite’ feature or a demo mode is a missed opportunity for players looking for easier navigation and browsing.

The casino interface is intuitive, prioritising direct access to gaming. Yet, this simplicity means it needs more depth found on the sportsbook side, where features like in-play now bars and quick links to support, sitemap, FAQ, and more are readily available. The sports page’s functionality provides a more rounded UI, with easy navigation to essential information and real-time updates.

On the upside, individual games come with their own set of tools. Players can access detailed menus within games for insights into winning lines, features, casino transaction history, and even adjust bet settings on the fly for table games. Live games offer views on limits and payouts, and most games support quick adjustments to coin size and stake amount, directly improving user interaction without leaving the game.

Usability overview:

Aspect Evaluation
Ease of Navigation Good, with effortless access to games.
Mobile Games Availability Fully supported, maintaining a sleek design.
Game Filters Limited to game types, lacking provider sorting.
Search Function Basic, allows for finding popular or new titles.
Loading Speed Fast, games load quickly without delay.
UX and UI Rating Solid, with a modern design but room for improvement in navigation tools.

During my interaction with Spreadex’s online casino, the interface’s user-friendly design immediately stood out to me, creating an inviting and accessible gaming environment. The sleek combination of colours improved the visual appeal, making navigation through the broad selection of games effortless. I was particularly pleased by the detailed in-game menus, which provided insights into features winning lines and allowed for real-time adjustments to bets and stakes. However, the interface had limitations, such as the lack of advanced filtering options, which made game discovery less efficient when I wanted to look up the games from BGT. Despite this, the interface’s strengths in design and functionality were commendable, contributing significantly to my generally positive opinion. Balancing these strengths and limitations, I’d assign a 3.7 out of 5 rating to Spreadex for the first impression it left me with, acknowledging both its commendable features and areas ripe for improvement.

Licensing and Regulations at Spreadex

Spreadex Ltd showcases a robust regulatory framework, underscored by its licensure under the UK Gambling Commission (UKGC) with account number 8835. This UKGC license is comprehensive, encompassing active sectors such as Remote Casino, Remote Real Event Betting, and Remote Virtual Event Betting. Further bolstering its credibility, Spreadex operates under the Alderney Gambling Control Commission through a Business Association with AGCC Class II License Holder, Net Entertainment Alderney Ltd, under License #084.

General safety information:

SSL encryption 128-bit
Deposit Limits Yes
Activity Limitations Yes
Self Exclusion Yes
Protection of Minors The Internet Matters, Net Nanny, Cyberpatrol, Gamblock, CYBERsitter
Problem Gambling Organisations Gamblers Anonymous, GamCare, Gambling Therapy, Gamble Aware, GAMSTOP
IT-Security Amazon RSA 2048 M01
Firewall Yes
Anti Money Laundering Source of funds and identity verification

The online casino is deeply committed to the safety and well-being of its players, implementing a suite of responsible gambling tools and resources. Features like Fixed Odds & Casino Deposit Limits, Timeouts, Self-exclusion, and Casino reality checks empower users to manage their gaming activities responsibly. The trained customer service staff add an additional layer of support for users facing gambling challenges, providing immediate assistance and guidance.

Spreadex takes underage gambling prevention seriously, enforcing rigorous age verification checks and recommending filtering options to block gambling sites from minors, showcasing its dedication to responsible gambling and the safeguarding of vulnerable populations.

Including reputable organisations on its responsible gambling page offers users a support network, highlighting Spreadex’s holistic approach to problem gambling.

Cybersecurity measures at Spreadex, including SSL encryption and two-factor authentication where applicable, guarantee a secure online environment, protecting user data from unauthorised access and potential online threats.

Observing Spreadex’s adherence to these industry standards and its care for player welfare is reassuring. Spreadex values its players and focuses on delivering a comprehensive and safe gamble. This level of commitment, while expected, is executed in a manner that respects and prioritises the needs of its users. I found it particularly commendable that their responsible gambling initiatives not only adhere to regulations but also go a step further in offering a support network that genuinely cares for the user’s wellbeing. On this basis, I rate Spreadex a solid 5 out of 5, recognising its effectiveness in fulfilling the basics of player care.

Spreadex Terms and Conditions

Spreadex streamlines its guidelines by dividing Terms and Conditions into three distinct sections: Online Casino, Fixed Odds Betting, and Sports Spread Betting. This approach benefits users by allowing them to easily access and understand the rules relevant to their specific interests, be it casino games, fixed odds, or spread betting. This segmentation lets users quickly familiarise themselves with the essential information about their chosen gaming sector.

From these three comprehensive sets of T&Cs, we’ve distilled critical points applicable across the board:

  • Age Limitation: The casino strictly enforces an 18+ age requirement for all players, cementing compliance with legal gambling age restrictions.
  • Game Outcome Integrity: Players must acknowledge and accept that all casino game outcomes are determined by a random number generator software, guaranteeing fair play and transparency. In any dispute, the data on the casino’s server prevails over any other results displayed by the software on the player’s device.
  • Winnings Cap: There is a maximum limit of £100,000 on winnings for any single customer or a group/syndicate of customers. This cap also applies to bets originating from the same source or players holding multiple accounts, securing fairness and preventing system abuse.
  • Prohibited Activities: The casino outlines activities that are not allowed, including placing bets from jurisdictions where such actions are illegal and employing any form of cheating or systems designed to outsmart the casino’s system. Consequences of such actions include being barred from the casino and voiding any suspected illicit winnings without refunding the stakes.
  • Claiming Free Bets: Players must claim any free bets within a 28-day window, making sure that promotional offers are used promptly. No specific promo code is needed to claim available deals, simplifying the process for players.
  • Sport-Specific Rules: Each sport offered for betting has its unique rule base, highlighting the need for players to be familiar with the specific betting rules applicable to their chosen sports.
  • Account Limitation Policy: Apart from small, rare exceptions, players at Spreadex are limited to holding only one account. This measure is in place to maintain fairness and prevent misuse of the system. Violation of this policy may result in suspension or permanent closure of the offender’s account(s).

Keep in mind this is a concise summary; players should still consult the full T&Cs on Spreadex’s website to comprehensively understand all policies and requirements before playing at the casino.

Registering and Confirming Your Account at Spreadex

Registering and verifying a profile at an online casino involves a series of steps that are simple on paper but require careful attention to guarantee accuracy and compliance. Going through these stages was simple enough, and I had no issues. Here’s a breakdown of the process, followed by some useful tips I gathered along the way:

  1. Navigate to the Casino’s Homepage: Visit the casino’s official website. The homepage typically hosts the yellow “Join” (or the red one for Sportsbook) registration button.
  2. Fill Out the Registration Form: Clicking the registration button will bring up a form requesting basic information like your name, date of birth, email address, nationality and the country you reside in. Accuracy is key here to avoid issues later on. Later on, you will have to provide your phone number and a full home address.
  3. Create a Username and Password: You’ll be asked to create a unique username and a strong password. Choose a password that’s both secure and memorable.
  4. Accept the Terms and Conditions: Before proceeding, you must accept the casino’s terms and conditions. It’s crucial to read these thoroughly to understand the rules and requirements.
  5. Complete the Registration: Submit the form to complete the initial registration process. You should verify your email address by clicking a link sent to your inbox.

After registering, it’s essential to consider a few key strategies and best practices before diving into the games. These insights can improve your overall gaming approach and safeguard your interests:

  • Check for Welcome Bonuses: Many casinos offer bonuses upon signing up. Make sure to understand the terms and conditions associated with these offers. Here, such bonuses are only offered in the sports section.
  • Set Deposit Limits Early: To practice responsible gambling, consider setting deposit limits immediately after registration.
  • Familiarise Yourself with Withdrawal Processes: Understanding the withdrawal processes and any associated fees or limits can save time and frustration later.

Spreadex Casino Promo Codes

At Spreadex, the landscape of promotional offerings diverges sharply from the industry standard. Here, the casino segment does not feature any deals for players — no welcome bonuses, loyalty programs, or casino-related promotions are available. This represents a significant deviation from the norm, where such deals are commonly used to attract and retain players, providing them with added value and opportunities to play their favourite games longer.

However, it’s important to highlight that Spreadex shifts its promotional focus towards the sportsbook section, where various offers await. This distinction suggests that while the casino side may upset those who want to take advantage of some deals, the brand does provide ample opportunities for those interested in sports betting. We will discuss these sportsbook offers in detail in their dedicated section a bit further below.

Without any form of casino bonuses, Spreadex’s strategy might raise eyebrows among those accustomed to the bonus-driven model prevalent in the online gambling market. Given the complete lack of casino promotions, this aspect of Spreadex would be rated 1 out of 5, solely reflecting the absence of bonuses rather than the quality of the casino’s offerings. For those whose interest leans more towards sports betting, the forthcoming discussion on sportsbook promotions may reveal more aligned opportunities.

Spreadex Casino Games

At Spreadex Casino, players are greeted with a decent selection of games across Slots, Live Games, Megaways titles and a tiny selection of Table Games. This range suggests an attempt to cover the basic casino game needs, with the casino’s intuitive interface allowing for direct access to its gaming offerings right from the start. While the number of providers at Spreadex is limited, it’s important to note that the casino still features some of the bigger names in the industry, including NetEnt, Big Time Gaming, Red Tiger and Evolution. Unfortunately, the representation from smaller providers is much smaller, which hurts the game variety a lot.

General game information:

Game Type Quantity Most Popular Game
Slots 700+ Starburst
Live Games 50+ Lightning Roulette
Megaways 50+ Blood Suckers Megaways

The casino’s approach to game discovery presents challenges due to the absence of advanced filtering capabilities; specifically, games cannot be filtered by the provider or sorted alphabetically. While a search function and basic categorisation by game type do exist, along with the ability to browse new and popular titles, the inability to customise or mark games as favourites might not cover all the game types players want to check out. This further makes it clear that Spreadex focuses more on its Sportsbook section than its Casino offerings. Notably, the casino needs to provide RTP information or offer a demo mode for its games. This omission might affect players who prefer understanding a game’s dynamics or trying it out before committing funds.

Slot Games at Spreadex Casino

Spreadex Casino offers a reasonable collection of over 500 slot games appealing to various tastes and interests. This assortment includes everything from video slots to progressive and fixed jackpots and certainly provides a huge chunk of slots fans with something to explore.

Here’s a table showcasing some of the slots with the highest Return to Player (RTP) available at Spreadex Casino, along with their providers:

Slot Game Provider RTP
Star Clusters Megaclusters Big Time Gaming 96.54%
Rainbow Jackpots Red Tiger Gaming 96.15%
Starburst NetEnt 96.09%
Dragons Clusterbuster Red Tiger Gaming 96.00%
Gonzo’s Quest NetEnt 95.97%
Bass Boss Red Tiger Gaming 95.70%
Cash Volt Red Tiger Gaming 94.78%
Gods of Troy Red Tiger Gaming 94.73%
Twin Spin NetEnt 94.04%
Funk Master NetEnt 92.06%

Live Games at Spreadex Casino

Spreadex Casino offers a dynamic selection of live games, with over 50 titles available to players who prefer the immediacy and interactive aspect of live dealer games. This collection spans various categories, including blackjack, roulette, poker, dice games, baccarat, and innovative game shows. This makes the live games section notable for its diversity, providing something for every player.

Besides the substantial live games offerings, the casino also provides separate sections dedicated to blackjack and roulette as table games. However, these sections are modest in size and somewhat diluted by including live titles alongside traditional table games. This could lead to confusion for players seeking purely traditional table game action.

Here you can check out Top-10 of the best Live Games at Spreadex Casino:

Game Provider RTP
Lightning Blackjack Evolution Gaming 99.56%
First Person Craps Evolution Gaming 99.17%
Ultimate Texas Hold’em Evolution Gaming 99.00%
Prosperity Tree Baccarat Evolution Gaming 98.89%
Power Blackjack Evolution Gaming 98.80%
Lightning Roulette Evolution Gaming 97.30%
Red Door Roulette Evolution Gaming 97.30%
Crazy Pachinko Evolution Gaming 96.05%
Funky Time Evolution Gaming 95.99%
Deal or No Deal Evolution Gaming 95.42%

Megaways Slots at Spreadex Casino

Spreadex Casino enriches its gaming selection with a satisfactory lineup of Megaways slots, offering over 50 games incorporating this dynamic payline system. The Megaways mechanic, known for changing the number of symbols on each reel with every spin, significantly increases the ways to win, making these slots a popular choice among players seeking entertaining gameplay.

Below is a table featuring some of the top Megaways slots available at Spreadex Casino, along with their providers:

Game Provider RTP
Blood Suckers Megaways Red Tiger Gaming Gaming 97.66%
Golden Catch Megaways Big Time Gaming 96.53%
Who Wants To Be A Millionaire Megaways Big Time Gaming 96.24%
Pirate Pays Big Time Gaming 96.23%
Extra Chilli Megaways Big Time Gaming 96.19%
Judgement Day Megaways Red Tiger Gaming Gaming 96.00%
Dynamite Riches Megaways Red Tiger Gaming Gaming 95.75%
Egypt Megaways Red Tiger Gaming Gaming 95.71%
Doggy Riches Megaways Red Tiger Gaming Gaming 95.70%
Well of Wilds Megaways Red Tiger Gaming Gaming 95.67%

From this, you can see that the game variety and interface at Spreadex Casino offer a blend of positives and areas for improvement. The casino provides quality over quantity with a focused selection of hundreds of slots alongside a modest variety of game types, such as live games and table games. A notable shortfall is the complete absence of jackpot games, a staple attraction for many online casinos that aren’t present here. The interface is user-friendly, allowing for easy access to games. However, the limited game variety type-wise and the absence of advanced filtering options present challenges for players who want to check out the titles of specific developers or some very specific games. These aspects and the high-quality offerings in the live dealer segments lead to a mixed overall opinion. Considering these factors, Spreadex Casino earns a score of 3.7 out of 5.

Spreadex Mobile Site

Spreadex embraces the modern demand for mobile accessibility by offering iOS and Android users a mobile version. This focus offers a broad audience of players a way to play their favourite games on the go, with support for popular browsers such as Safari and Chrome on respective devices.

While the casino highlights that the best performance is on devices operating iOS 5 or higher and Android 4.0 or higher, it acknowledges that older versions like Android 2.3 can access most games, albeit with a disclaimer about optimisation.

Spreadex is also notable for offering three separate apps for Android and iOS, covering Online Casino, Sportsbook, and Stock Trading. These apps provide convenience and enrich the user’s entertainment with features like live streaming, making it particularly appealing for those who wish to stay updated with the latest action. For users hesitant about downloading apps, the mobile site presents a viable alternative, promising a comprehensive performance without additional software.

Mobile app information:

Android Casino App
Spreadex Casino App for Android https://play.google.com/store/apps/details?id=com.spreadex.casino&hl=en_GB
Android App Installs 1K+
Android App Rating 5.0
Android App Reviews 5
Provider Spreadex Ltd: Sports Betting App & Stock Trading
Last Update 26 Jan 2024
Compatibility Android 5.1 and up
Android Sportsbook App
Spreadex Sports App for Android https://play.google.com/store/apps/details?id=com.spreadex.sports.phone
Android App Installs 50K+
Android App Rating 3.7
Android App Reviews 100+
Provider Spreadex Ltd: Sports Betting App & Stock Trading
Last Update 24 Jan 2024
Compatibility Android 5.1 and up
iPhone Casino App
Spreadex Casino App for iPhone https://apps.apple.com/gb/app/spreadex-casino/id971689292
iPhone App Rating 3.0
iPhone App Reviews 5 Ratings
Provider Spreadex Ltd
Latest Version Version 2.5.7
Size 13.6 MB
Compatibility Requires iOS 11.0 or later
Language English
iPhone Sportsbook App
Spreadex Sports App for iPhone https://apps.apple.com/gb/app/spreadex-sports-betting-app/id865351439
iPhone App Rating 4.7
iPhone App Reviews 482 Ratings
Provider Spreadex Ltd
Latest Version Version 3.5.0
Size 15.3 MB
Compatibility Requires iOS 11.0 or later
Language English

Spreadex’s commitment to mobile compatibility is commendable, offering both dedicated apps and a mobile-optimized site to make sure that users have flexible access to its services. The provision of apps for both major operating systems and live streaming support reflects an understanding of mobile users’ needs. Balancing these aspects, Spreadex scores 4.5 out of 5 for its mobile accessibility.

Spreadex Deposit Methods

Spreadex offers a range of traditional deposit methods created to provide convenience and security to its users. Emphasising ease of use, the casino supports direct payments through popular card options and bank transfers. It distinguishes itself by providing instant transactions for most methods, with no fees imposed by the casino. This approach aims to streamline the deposit process, making it as easy as possible for players.

However, it’s notable that Spreadex does not accept deposits from E-Wallets like PayPal and Skrill, which could be a limitation for players who prefer these modern payment solutions.

Deposit method list:

Payment Method Min. Deposit Commission Fees Processing Speed
Visa £10 None Instant
MasterCard £10 None Instant
Switch £10 None Instant
Maestro £10 None Instant
Bank Transfer £10 None May vary
Cheque £10 None Upon clearance
Direct Debit £10 None Instant (conditions apply)

To deposit funds into your Spreadex account, follow these steps:

  1. Log in to your Spreadex account and navigate to the ‘Payments’ section. For mobile users, this can be found under Account -> Transfer Funds -> Deposit Funds.
  2. Choose your preferred deposit method from the options available.
  3. Enter the amount you wish to deposit (minimum £10) and any other required information.
  4. Confirm the transaction to complete your deposit.

For those who prefer personal assistance or cannot access their accounts online, Spreadex also offers the option to make deposits over the phone by contacting their Customer Services Team.

Spreadex provides a simple and efficient approach to depositing funds, with a clear focus on traditional banking methods. The absence of deposit fees and the provision of instant transactions for most payment options reflect the casino’s commitment to user convenience. However, the need for more support for e-wallets represents a notable gap in their payment offerings, potentially limiting the choice of players accustomed to these services. Given these considerations, Spreadex earns a score of 4 out of 5.

Spreadex Withdrawal Options

Spreadex extends its user-centric approach to withdrawal methods, providing an easy process for players to access their winnings. The casino supports various traditional banking options, including Visa, MasterCard, and bank transfers, among others.

However, just like with deposits, it’s important to highlight that the casino does not support withdrawals through e-wallets, which could be a drawback for users who prefer these services.

It’s essential to understand that the minimum amount you can withdraw is £50, provided these funds are clear and free in your trading ledger and not tied up as margin or needed to cover any open positions’ net trading requirement (NTR). Should your available balance be under £50, the withdrawal option is limited to the total available sum. This might be higher than some players are comfortable with, especially when looking to withdraw smaller winnings.

Moreover, it’s important to be aware of the maximum withdrawal limits in place: £25,000 for most cards, with a notable exception for Mastercard, which has a limit of £2,500. These limits are significant for planning withdrawals, especially for larger wins.

Withdrawal method list.

Payment Method Min. Withdrawal Max. Withdrawal Commission Fees Withdrawal Processing Speed
Visa £50 £25,000 None 2-5 working days
MasterCard £50 £2,500 None 2-5 working days
Bank Transfer £50 £25,000 Charges may apply for international transfers Within 2 working days
Cheque £50 £25,000 None 2-5 working days
Direct Debit £50 £25,000 None 2-5 working days

Here’s how you can withdraw your funds at Spreadex:

  1. Navigate to ‘My Account’ and select ‘Withdraw Funds’.
  2. Follow the on-screen instructions to initiate a withdrawal.
  3. For phone withdrawals, contact the Back Office team at 01727 895 000 or send an email to [email protected].
  4. Remember, funds must be withdrawn back to the card used for depositing.

Withdrawal times vary, with card withdrawals potentially being processed within 2 hours, although not all card issuers support this speedy service, extending the wait to 2 – 5 days. Bank transfers are expected to clear within 2 working days, but international transfers may incur additional charges.

Spreadex also offers a CHAPS same-day transfer option, accommodating those needing funds urgently. This service comes with a £25 fee, however, and to guarantee same-day delivery, transactions over £50,000 must be requested by 10:00 and those under £50,000 by 13:00.

Evaluating Spreadex’s withdrawal policy yields a score of 3,8 out of 5. While the selection of traditional banking methods and the prompt processing times for many withdrawals are positive aspects, the high minimum withdrawal requirement, lack of e-wallet withdrawal options, and potential charges for specific transactions, like the CHAPS transfer fee are the main areas that should be improved. Streamlining these elements could make the withdrawal process more accommodating and appealing to a wider audience of players.

Customer Support at Spreadex

Spreadex makes sure that users have access to various support channels across its Casino, Sportsbook, and Stock Trading sectors, presenting a robust network for assistance. This network includes live chat functionality, shared email, and phone support systems for both sports and casino inquiries, making it easier for users to find help. The operational hours for the support team vary depending on the area of inquiry, providing significant coverage for sports customer service and nearly round-the-clock support for financial trading inquiries.

Spreadex extends its support network beyond traditional channels to include social media pages, recognising the importance of being accessible even on that segment of the Internet. With listed accounts on Twitter (@spreadexsport) and Instagram (@spreadexsports), Spreadex encourages users to reach out for small questions or assistance through these modern and popular channels.

Support channels at Spreadex:

Support Feature Availability Contact Information
Live Chat 8 AM – 5.30 PM On-site
Email (Sports & Casino) [email protected] Shared
Sports Customer Services Detailed hours below 01727 895 000 / +44 1727 895 000
Sports Trading Room Detailed hours below Freephone: 08000 526 575

Landline: 01727 895 090

Overseas: +44 1727 895 090

Financial Trading Room Detailed hours below Freephone: 08000 526 570

Landline: 01727 895 151

Overseas: +44 1727 895 151

Social Media Twitter & Instagram

@spreadexsport

@spreadexsports

Below is a comprehensive breakdown of the support hours for each sector, highlighting the availability of customer service throughout the week:

Day Sports Customer Service Financial Trading Room
Monday 7:30 am – 10:00 pm 24 hours
Tuesday 7:30 am – 10:00 pm 24 hours
Wednesday 7:30 am – 10:00 pm 24 hours
Thursday 7:30 am – 10:00 pm 24 hours
Friday 7:30 am – 10:00 pm Until 9:15 pm
Saturday 7:30 am – 10:00 pm Closed
Sunday 8:30 am – 10:00 pm Resumes at 9:00 pm – Midnight

Spreadex offers a well-structured support environment, providing prompt and accessible assistance across multiple channels. However, it’s noteworthy that the support for both Casino and Sports operations is unavailable 24/7, marking a significant consideration for players seeking help outside standard hours. The FAQ section, while informative, is more customised towards sports betting queries than casino-related issues, highlighting an area ripe for improvements. Despite this, the support framework, characterised by comprehensive service hours, rapid live chat responses, and a detailed FAQ that covers a broad spectrum of inquiries, efficiently meets many user needs. Consequently, Spreadex’s support system earns a rating of 4.1 out of 5.

KYC at Spreadex

The KYC (Know Your Customer) and account verification process at Spreadex is a critical step designed to fortify players’ safety and the casino’s integrity. This procedure aligns with regulatory requirements and aims to prevent fraud, money laundering, and underage gambling.

To comply with KYC regulations, Spreadex may request players to submit certain documents to prove their identity and address. Typically, this includes:

  • Identity Verification: A clear photographic ID, such as a driving license or passport.
  • Address Verification: A recent utility bill or bank statement (3 months or older) displaying the player’s name and address.
  • Source of Funds Check: In certain cases, players might be asked to provide evidence regarding the source of their funds. This could involve submitting bank statements or other relevant documents to demonstrate the origin of the deposited funds.

While opening an account with Spreadex is simple and often doesn’t immediately require additional information beyond the basic login details, going through the KYC and account verification process is a critical step mandated by regulations to guarantee the security and legality of operations. Here’s a structured approach to easily navigate through the verification steps at Spreadex:

  • Prepare Your Documents: Gather digital copies of your identification and a recent document for address verification. These documents must be clear and readable to prevent any unnecessary back-and-forth or delays in the verification process.
  • Access Your Account: Once your documents are ready, log into your Spreadex account. Look for any direct prompts or sections dedicated to account verification, usually accessible through account settings or profile sections.
  • Submit Documents: Depending on the brand section you’re using, you’ll either find an option to upload your documents directly through the website or mobile app, or you might receive instructions to email them to a specific address. Double-check that you follow these instructions carefully when submitting your documents for verification.
  • Wait for Confirmation: After you’ve submitted your documents, the verification team at Spreadex will review them. This review process can vary in time, but you’ll typically receive a confirmation once your account has been verified. During this period, your account might show a pending verification status.
  • Follow-Up: If a significant amount of time has passed and you haven’t heard back regarding your verification status, it’s a good idea to reach out to customer support proactively. They can provide updates and help resolve any potential issues.

Spreadex’s KYC and account verification process is necessary and in line with industry standards, offering a secure gambling environment. The process is relatively hassle-free, provided the required documents are in order and submitted promptly. Improving the transparency and guidance on their website regarding the verification process could further improve user satisfaction and streamline the onboarding for new players.

Spreadex Sportsbook

Spreadex’s Sportsbook section is a standout feature, offering a unique blend of betting options that appeal to a wide range of preferences among UK bettors. This section includes traditional fixed odds betting and introduces players to intriguing sectors of spread betting and financial spread bets. With a focus on horse racing, Spreadex emerges as a premier choice for fans of equestrian sports while also providing numerous markets for other favourite UK sports.

Spreadex presents an expansive selection of sports markets, covering everything from football and cricket to golf, tennis, darts, and more. Bettors can find up to 150 different selections to bet on for any given sporting event, including many in-play options that add an extra layer of entertainment to live sports. Football, in particular, offers a rich array of betting possibilities, such as goals, scores, bookings, corners, and numerous special markets.

Spread betting, the hallmark of Spreadex, allows for higher odds (arguably) and potentially greater winnings. It’s a system where payouts are based on the accuracy of a wager rather than a simple win-or-lose outcome.

However, it’s important to note that spread betting carries a higher level of risk compared to traditional forms of gambling. The potential for loss can significantly exceed the initial stake if the outcome is far from the predicted spread.

Fixed odds betting remains a staple, offering a more traditional betting action. With a payout percentage of around 94% across its sports markets, Spreadex provides competitive odds that vary widely depending on the sport and specific match.

Moreover, Spreadex introduces the #NameIt market, mirroring the request-a-bet feature found on several leading betting brands but with a unique twist that underscores the brand’s commitment to innovation. This feature allows bettors to adjust their wagers to their specific predictions, adding a personal dimension to sports betting.

Another standout aspect of Spreadex is the provision of partial and automatic cash-out options alongside the standard cash-out feature. This allows bettors to secure winnings or manage losses dynamically, with the automatic cash-out setting offering a hands-off approach to safeguard potential profits based on predetermined conditions.

The sportsbook’s emphasis on live in-play betting, supplemented by a comprehensive stats service, guarantees that bettors have real-time data and insights to inform their wagers. Lastly, Spreadex supplements live betting with live streaming services for UK and Irish horse racing, as well as selected football, greyhound racing, and tennis events.

Now, let’s move to the subject of bonus offers. Spreadex distinguishes itself in the sports betting department with a comprehensive suite of striking sports bonuses, considering the absence of casino-specific promotions. The brand’s emphasis on sports betting is evident through its broad bonus offerings that appeal to new and existing users, underscoring that its main focus is sports.

Fixed Odds Bets Welcome Bonus

Upon placing a £25 fixed odds bet at minimum odds of 1/2, new users are greeted with an attractive welcome bonus. This initial bet unlocks a series of rewards, including 5 x £5 free fixed odds bets, 4 x £5 free spread bets, and 50 wager-free spins on Starburst, distributed over consecutive days following the settlement of the qualifying bet.

Users must opt to ‘Claim as Free Bet’ to access these bonuses when placing their eligible fixed odds bets. Importantly, to get all 50 free spins, participants must place two separate bets, as the free spins are distributed in two batches of 25. The first batch of 25 free spins is awarded following the user’s first free fixed odds bet, and the second set of 25 spins is given after the second bet. Users must activate these free bets and spins within a 28-day window from account setup, so be sure to use this promotion in time.

Spread Bets Welcome Bonus

For those who are interested in spread betting, Spreadex introduces a welcome bonus that offers 2 x £5 free Total Goals spread bets alongside a cashback opportunity. Bettors who place a £10 fixed odds bet at minimum odds of 1/2 trigger this bonus, further complementing up to £300 cashback on selected qualifying spread bets. This unique blend of free bets and cashback opportunities welcomes and educates new users about the intricacies of spread betting, highlighting the casino’s dedication to user satisfaction and retention.

Refer-a-Friend Program

Spreadex’s Refer-a-Friend program strengthens its community-oriented approach, offering a £100 Total Goals spread bet for successful referrals within the spread betting domain and up to £50 cash for referrals that participate in fixed odds betting.

For a referral to succeed, the referred friend must meet specific betting criteria within the first 28 days of their account activation. They need to place either five qualifying sports spread bets (with each bet having a minimum £2 stake that can win or lose £20) or accumulate £10 in fixed odds wagers at minimum odds of 1/2.

Participants can track the availability of their Total Goals football spread bet or fixed odds cash bonus by checking the ‘My Promotions’ section under ‘My Account’. Upon meeting the qualifications, referrers can claim their £100 Total Goals spread bet using the ‘click to claim as free bet’ button on their bet slip. Remarkably, any losses from this spread bet will be refunded within 24 hours, turning it into a nice opportunity to check out football spread betting. Of course, any profits earned from this bet remain for the users to keep, adding an extra layer of entertainment to the referral program.

ACCA Winnings Boost

Spreadex’s ACCA Winnings Boost boosts payouts on football accumulators of three or more selections. The cash boost starts at 5% for three legs, increasing with each additional selection up to a maximum of 75% for sixteen legs. This offer incentivises the creation of multi-selection bets, rewarding bettors for their successful predictions across various football markets. While potentially lucrative, the challenge lies in hitting an accumulator, as all selections must win to claim the boost. The complexity and risk might deter casual bettors, making this offer more suited for seasoned sports bettors familiar with the intricacies of football betting.

Horse Racing Offers

With unique horse racing offers like “First Past The Post” and “2nd to a Rag” insurance, Spreadex provides added value to horse race bettors. “First Past The Post” pays out on both the original and promoted winners in case of demotions, while “2nd to a Rag” refunds bets as free bets if your horse finishes second to a longshot with odds of 33/1 or greater. These offers are designed to mitigate some of the unpredictability inherent in horse racing betting. However, specific terms and exceptions apply, such as exclusions for in-running bets and certain races, which may limit the applicability of these offers to all races and bettors.

Spreadex keeps a strong position in the UK sports betting market through a unique combination of fixed odds and spread betting, complemented by a comprehensive selection of sports markets and bet types. It excels with a well-developed sportsbook that includes many sports, particularly appealing to football and horse racing fans due to its numerous betting options and dedicated promotions. Including innovative features such as live in-play betting and streaming services improves the overall betting process. However, the emphasis on spread betting introduces a complexity that might not suit all bettors, particularly novices unfamiliar with its risks. Despite this, Spreadex compensates with attractive promotions like the referral program and specialised horse racing offers, though the full appreciation of these benefits demands a certain level of betting savviness. Balancing its broad offerings with the specialised nature of some of its services, Spreadex’s sportsbook secures a 4.5 out of 5 rating.

What the Players Are Saying About Spreadex at TrustPilot

Spreadex garners a varied spectrum of feedback on TrustPilot, showcasing a mix of customer sentiments. With 1,036 reviews and an overall rating of 3.8 out of 5, the casino emerges positively in the eyes of many. Notably, Spreadex demonstrates a commitment to customer satisfaction by responding to 46% of negative feedback, typically within a month, indicating a proactive approach to resolving issues. A TrustPilot icon with a rating on their website suggests pride in their generally favourable public perception.

Critiques range from concerns about the fairness of game outcomes, particularly following account reactivation, to frustrations with high minimum stakes and restrictive betting for more sophisticated gamblers. One user’s account closure due to regulatory disputes underscores the importance of adherence to gambling regulations and responsible betting practices. Meanwhile, another user’s difficulty with withdrawal due to address discrepancies highlights potential areas for improvement in customer service and verification processes.

Conversely, many users express satisfaction with Spreadex’s efficient deposit and withdrawal systems, broad market availability, and user-friendly website design. The introduction to spread betting, alongside traditional fixed odds betting, is praised for adding depth to the betting process. However, some wish for more advanced market options and loyalty rewards.

A notable divide exists between casual and serious bettors. Casual users appreciate the low-stakes fun and easy navigation, while seasoned gamblers critique the sportsbook for late pricing of events and restrictive trading conditions. This dichotomy suggests Spreadex’s appeal might be more aligned with recreational users rather than those seeking high-stake, sophisticated betting opportunities.

After analysing feedback from Spreadex’s three separate accounts on Trustpilot, it’s clear that opinions about the brand vary. Spreadex offers betting in sports, casino games, and spread betting. While it receives some positive comments for its sportsbook depth and easy-to-use design, it also faces criticism for its limited casino game selection, restrictive betting options for more experienced users and certain issues with customer support. Notably, Spreadex seems to reply to both good and bad reviews on its Trading and Sports accounts but does not do so for its Casino account on Trustpilot. This lack of response to casino reviews raises questions about consistency in customer support across its services. Considering the balance of good feedback and points for improvement from the user community, a rating of 3.5 out of 5 accurately reflects user sentiment towards Spreadex, indicating it is respectable but could be better, especially in terms of interaction with casino reviews on Trustpilot.

SpreadEx Review Summary

Spreadex presents an intriguing juxtaposition of strengths in its sports betting offerings against areas needing improvement within its casino section. Spreadex excels in providing a user-friendly interface that makes switching between different sections and markets easy. Its sportsbook is notably comprehensive, offering an array of sports markets mainly suited to the UK audience, making it a standout feature. The availability of dedicated mobile apps for both sports betting and financial trading is a significant plus, allowing users to place and change their bets anytime, anywhere. Moreover, many support options underscore the casino’s commitment to user satisfaction, offering direct assistance for inquiries or issues, although the lack of 24/7 support may disappoint some users.

However, the casino segment needs to meet expectations. A high minimum withdrawal limit and a narrow selection of payment methods, notably the absence of PayPal, might deter some players. Spreadex should start incorporating casino bonuses into their lineup, especially when they are pretty generous with their sports bonus variety. Additionally, the game library suffers from a lack of diversity in both game types and providers, with notable absences in popular titles and limited filtering options, making game selection less user-friendly.

Here are the Top-5 Highlights of Spreadex:

  1. User-Friendly Interface: A simple and intuitive layout that boosts overall user satisfaction.
  2. Robust Sportsbook Section: Spreadex shines with its many betting options, covering a solid range of interests and preferences, particularly for UK sports fans.
  3. Dedicated Mobile Apps: The availability of mobile applications for casino, sports betting, and financial trading adds a layer of convenience and accessibility.
  4. Phone Support Availability: Direct access to customer support via phone provides a reliable resource for immediate assistance.
  5. Sports Betting Bonuses: A selection of attractive bonuses for sports bettors, enriching the betting process.

While Spreadex excels in the sports betting arena with its comprehensive markets and user-centric features, the casino section leaves room for improvement. The brand focuses on sports, where it performs admirably, yet a more developed casino offering could broaden its appeal. Acknowledging these mixed aspects, I rate Spreadex a 3.5 out of 5, recommending it primarily to sports bettors because that’s where Spreadex truly shines. For those interested, diving into Spreadex’s sportsbook could prove rewarding, albeit with a note of caution regarding the casino’s current limitations.

Overall Rating

How we rank? 3.8
First Impression 3.7
License and Security 5.0
Bonuses & Special Offers 1.0
Sport Betting 4.5
Payment Options 3.9
Mobile Gaming Experience 4.5
Customer Care 4.1
Variety of Games 3.7
Jamie Wall
Jamie Wall Casino Analyst

FAQ

What currencies can I use at Spreadex?

Spreadex is designed to appeal to a global clientele, accepting a wide range of currencies for customer convenience and flexibility. The currencies they accept include the British Pound (GBP), United States Dollar (USD), Euro (EUR), Swiss Franc (CHF), and Canadian Dollar (CAD). This variety guarantees that users from different regions can transact with ease, reducing the need for currency conversion and the associated costs.

What's the minimum stake I can place at Spreadex?

The sportsbook is inclusive, offering minimum stakes as low as 1p for many markets. This accessibility allows bettors with different budget sizes to participate. Some of the less volatile markets might require a bit higher minimum stakes, so it’s advisable to check the specific terms for each market.

Does Spreadex have a loyalty program?

Spreadex currently lacks a dedicated loyalty program for its users. This absence might suggest a potential area for improvement in terms of rewarding customer loyalty. While Spreadex does not currently feature a traditional loyalty program, it’s important to highlight its commitment to rewarding customers through other valuable initiatives. Notably, Spreadex offers a Refer-a-Friend Program specifically created for its sportsbook fans. This program is a key part of their strategy to improve user satisfaction and reward customer loyalty. By participating in the Refer-a-Friend Program, both referrers and their referred friends can receive benefits, further enriching their sports betting action on the Sportsbook.

Can I deposit using Neteller at Spreadex?

Spreadex doesn’t accept deposits made with Neteller or PayPal. This means if you usually use Neteller or PayPal, you’ll need to pick a different way to add money to your account. The main way to deposit at Spreadex is by using debit cards. This choice is because debit cards are easy and safe to use for most people.

Are there e-sports markets available at Spreadex?

Yes, Spreadex includes e-sports betting within its huge sportsbook. Markets are available for major e-sports titles such as FIFA, CSGO, Dota 2, and League of Legends. Just like traditional sports, the upcoming events are also listed on the E-sports page, which makes it easier to keep up to date with the games and plan your schedule accordingly.

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