Spin Genie

Spin Genie operates under the UK Gambling Commission (license number 39326) – the strictest gambling authority in Britain. Because of this, they must adhere to the toughest rules in the industry about fairness, money handling, and player protection, and UKGC makes sure they follow them all.

To maintain that player protection, Spin Genie partners with a robust set of responsible gambling tools. New players must set their deposit limits during sign-up, which helps keep spending under control from day one. These limits work alongside other protection features like cooling-off periods, self-exclusion options, and a reality check system that reminds players how long they’ve been playing. I’ve had a reminder pop up every 30 minutes or so during my testing, but you can adjust the frequency from your account’s settings.

What really sets Spin Genie apart is their SafeMate tool – something unique to Skill On Net casinos. This clever system tracks everything over six months – wins, losses, time spent playing, the lot. It even compares playing habits with other users and sends alerts about potential problems. Everything is displayed in plain view; not all responsible gambling features need to be complicated to work well.

You can also find links to support organisations like GamCare, GambleAware, and the National Gambling Helpline fairly easily here; Spin Genie provides all links. The casino also offers tips on minor safety and suggests parents use Cyber Patrol and Net Nanny to prevent children from accessing their services.

Now, we have to bring up something about Spin Genie’s parent company. In 2023, after a thorough investigation, the Gambling Commission fined Skill On Net Ltd £305,150 for falling short on social responsibility and anti-money laundering measures. Since then, the company has completely overhauled its procedures and strengthened its compliance systems.

Security Aspects at Spin Genie Casino

Spin Genie is rather secure all things considered. They are still being overseen by UKGC, are protected by SSL encryption, and have all the key responsible gambling tools to help players manage their limits. Regular audits guarantee game fairness, while the improved anti-money laundering procedures help prevent financial crimes. What’s especially reassuring is that they’ve taken steps to improve after overlooking their responsibilities, which suggests they’re focused on recovering trust with players for the long haul.

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Casino Website Usability

Once you enter Spin Genie as a guest, you won’t see much. Without an account, you’ll only have access to limited menus and locked features – it’s pretty bare-bones. But once you proceed with registration, you’ll get access to all the features and options.

On the left, you have a sidebar where everything is organised from games to support and account-related links. Up top, the deposit buttons and account settings stay right where you need them during play sessions.

Now, when it comes to finding the games – this is where Spin Genie really shines. You have a horizontal menu bar that looks a bit crowded with all its game categories, but the filtering system makes up for it big time. Just hit the button next to the search bar and you’ve got one of the most detailed filtering menus out there. You can sort by game type and specific game features and there’s even a slider to set exact betting limits, plus a proper provider filter. It beats clicking through endless pages of games any day.

It’s as easy to inspect info about individual games, just hover the cursor over any game picture, and you’ll spot a heart icon to save favourites and an ‘i’ button. Once you click on it, a window will pop out with everything you’d want to know – maximum bets, paylines, reel setups, and an option to use free spins bonuses on the slot. Plus, thanks to the star rating system you can see how many other players have tried the game recently and what they think of it.

The actual gameplay part is also quick and responsive. Pages loaded fast on my end and swapping between different sections didn’t slow anything down. It all works just as well on phones as it does on desktop too; more on that later.

Key Features of Spin Genie Casino

Spin Genie does a great job of creating a strong first impression. The filtering system really is a highlight here, as it lets you quickly narrow down your options and find exactly what you want to play without the usual hassle. I also appreciated how easy it is to access detailed game information, making it simple to choose the right game for you. The site’s design is intuitive and fast, which makes browsing around a breeze, especially once you’re logged in. That said, I found the abundance of white in the design a bit stark, but overall, it’s a functional and player-friendly layout with features.

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Spin Genie gives UK players a decent range of banking options, including Visa, MasterCard, PayPal, Apple Pay, and bank transfers. While these cover the basics, the variety feels a bit limited compared to some competitors and could definitely be expanded. The minimum deposit is £10 for most methods, though bank transfers start at £50. On the plus side, none of the payment options come with any extra fees, which is always a bonus.

Deposit Methods at Spin Genie Casino

My own Visa deposits went through instantly, with the money ready to use right away. Other players report similar speeds with Apple Pay and PayPal transfers. For those planning bigger deposits, wire transfers take about three days but handle larger sums without issues.

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The deposit system handles everything well enough. Each method processes payments quickly, and having PayPal as an option makes a big difference for UK players. While that £50 minimum for wire transfers might seem steep, the other methods all start at a reasonable £10. Cards and ewallets work exactly as they should, instantly moving money to players’ accounts with zero extra charges. It’d be nice to have more options here, but as it stands now, Spin Genie banking options are perfectly serviceable.

Spin Genie’s bonuses are mostly centred around spins, which is fine, but there’s not much available for regular players once you’ve signed up. Before you can claim any deals, you’ll need to complete account verification, which is standard. On the positive side, the casino clearly displays all wagering requirements upfront, although some of them are on the higher side.

Spin Genie’s loyalty program rewards every real money bet with progress toward levelling up. The progress bar is visible at the top of the page or in your Personal Area. Unlike some casinos, Spin Genie doesn’t reset levels monthly, so once you’ve unlocked a milestone, it’s yours for good. Rewards include Golden Chips for Playtech live games, but these are only awarded at certain levels, not for every single level up. Golden Chips come with expiry dates and can only be used on specific games.

The game library at Spin Genie brings together more than 7,000, more than you often run into on online casinos, nice to see. Here you can find slots, jackpots, live dealer table games, and even 12 bingo rooms for fans of that game. The big names all brought their A-game here – NetEnt, Blueprint Gaming, Evolution, and 1×2 Gaming power most of what players see.

Games are separated by their game type here, rather conveniently. You can also hover over game thumbnails and click on the info button to see all key details about the game. It lists all the important bits about each game – betting limits, paylines, and the company behind it. Pretty much everything except the RTP numbers, which seems odd since they have all other info there.

I particularly liked seeing how many other players tried each game recently – a nice touch for finding the hot titles. There’s also a heart icon you can use to mark your favourite games on the website.

There’s a rather good search bar that allows you to look up game names, game categories and provider names. But nothing streamlines the search for your perfect game like their filtering system. Click the button next to the search bar to open up proper filtering tools. Players can sort by game type, set minimum and maximum bets with sliders, and pick specific providers – it’s all there, and you can combine those together. Hard to find a casino with so many search customisation options.

One thing that bugged me during testing – there’s no demo mode anywhere. If you want to check out how a new game works or what those bonus features do, you have to spend money. It’s not ideal when trying to learn the ropes of more complicated slots.

Performance at Spin Genie is also on point; games load in seconds, even during peak evening hours when most players hit the site. I tried dozens of different titles and never saw a single crash or freeze. The live dealer section connects instantly, too, I didn’t have to wait for long to join tables.

Game Types Available at Spin Genie Casino

Now let’s look deeper into the actual game offerings you can find at Spin Genie.

Slots

Slots make up most of the game library at Spin Genie, with over 6K games in total. With a quantity like this, you can find nearly anything here, from basic three-reelers to those pretty video slots loaded with bonus rounds.

I started my testing with Book of Dead – always liked this Play’n GO classic for its clean design and solid 96.21% RTP. I ran through 25 rounds for my session. The base game wasn’t too generous, but I managed to trigger free spins twice and walked away with £1.40 plus. Pretty good session, though that’s mostly thanks to that one bonus hit.

I then decided to try out Gates of Olympus. This time I committed to 15 spins. Lost £2.35 total – not surprising for this highly volatile Pragmatic Play game. Got some nice wins early but then nothing. That’s just how this slot rolls.

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Just like with the deposits, Spin Genie offers several ways to withdraw winnings: Visa, MasterCard, PayPal, Apple Pay, plus both instant and regular bank transfers. Most methods have a min. withdrawal requirement of just £10, though wire transfers require a £10 fee if you withdraw less than £500. Once again, this selection is perfectly fine, but I’d like to see more options added there, preferably Skrill & Neteller.

Withdrawal Methods at Spin Genie Casino

Before you get to withdraw your winnings, you need to complete the verification. Luckily, the casino explains what’s required from you well and the process should take sub 5 minutes at best. After that, you just need to open the cashier, pick a payment method, and enter the amount.

I requested my own withdrawal through Visa around noon one day, and money appeared in my account just hours later. My account already had verification sorted from sign-up, so no extra steps are needed. The whole thing moved faster than expected; I was impressed.

I don’t have major complaints regarding withdrawals at Spin Genie. The casino offers a decent amount of options and withdrawals are usually processed within hours via both debit cards and digital wallets. It’d be even better if the casino added some missing ewallets to their lineup, but the current options serve the majority of the players well.

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Players at Spin Genie have two main ways to contact support: live chat that’s active from 6am to midnight GMT and email. The live chat button sits in the account menu, but before you get through to an actual person means dealing with a chatbot first. This bot will ask you to pick from preset topics and try pushing them toward FAQ answers before connecting to real support staff. Honestly, I found it quite a nuisance.

I contacted live chat and email both to check response times and quality. I went with Live Chat first and asked them about upcoming promotions. Once I got past the bot, it took a while to get through, and once I connected, the agent kept answers pretty basic, but they were polite. I did feel like they were just reading stuff from terms 1 to 1. Keep in mind that chat is available during limited hours, and while it covers the peak period, you may still run into issues outside it, especially during late-night sessions. And you can only use the chat if you have registered an account, for guests email is the only option they have.

The email test went better when asking about deposit fees – I sent them an inquiry, waited for 3 hours and got a polite response with a comprehensive explanation. For players who are not in a hurry, email definitely beats fighting with the chatbot.

The FAQ section could really use an upgrade though. It shows up in a small window that makes reading difficult and only covers the absolute bare minimum of info about accounts, verification, bonuses, and withdrawals. So chances are you’ll still have to contact support even for basic inquiries since you cannot find them in the FAQ.

Support Options at Spin Genie Casino

The support team at Spin Genie knows the casino inside out and handles questions well, but that chatbot really gets in the way of quick help. Once past the automated stuff, I was pleased with the answers agents gave me, though. In my opinion, the casino would do better by scrapping the bot entirely and building a proper FAQ section with more answers readily available. Live Chat being made available 24/7 would also add a few points. As things stand, players can definitely get the help they need – it just takes extra steps to reach someone who can actually solve problems.

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Spin Genie KYC

Every online casino in the UK must verify their players – that’s just part of keeping gambling safe and legal. Spin Genie does perform surface-level verification during sign-up, but you will have to undergo a proper KYC before cashing out anyway.

Document types required are:

• Valid photo ID (you can use a passport or driver’s license in colour)
• Proof of address (could be a utility bill or bank statement from the last 3 months)
• Payment verification (photo of bank card or e-wallet screenshot)

If you plan on depositing larger amounts, expect being asked for extra documents, like payslips or bank statements showing where the funds came from. The casino asks for these docs through the account verification section, where all key info is clearly laid out.

I uploaded my documents through my account page – the whole process took about a day. The instructions made it pretty clear what I needed to send. Once the verification went through, withdrawals became available without any extra steps. Looking back, having all my documents ready before starting would’ve made everything faster. The only real downside is lack of updates during the review process – players just have to wait until support confirms everything’s good.

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