Silk Bingo is a top UK casino brand that has been in business for over a decade and boasts a sizable player base. Since its launch in 2009, it has asserted itself as one of the leading gambling sites, offering players a unique blend of high-quality bingo games from Dragonfish plus slots and jackpots.
Interestingly, there are free bingo games where you can play for free and win prizes. Silk Bingo is also a fast-payout UK casino and has bingo chat rooms where players can interact.
The brand is owned by Rank Digital Services (Gibraltar) Limited and run by renowned casino operator Broadway Gaming Ireland DF Limited. The operator has over a hundred UK casino sites in its portfolio. However, Silk Bingo is unique for its high RTP and free bingo games.
Silk Bingo Usability at a Glance
Silk Bingo is an instant-play casino, so there’s no need to download or install additional software, plugins or extensions. The site can be accessed using popular browsers, including Chrome, Firefox, Edge, Opera, Safari, and Brave.
Players can access the Silk Bingo registration page by clicking the Join Now button at the top right of the homepage, and the Login button is just next to it. For the record, only UK players can join, and registration requires basic information, including the player’s name, date of birth for age verification, email address, and gender. ID documents and proof of address might also be required for account verification.
Upon visiting the Silk website homepage, players get ushered to a clean interface with a classy theme similar to that used on several other brand’s sister sites. What’s different here is the shouting reddish and gold colour scheme, with white, green, blue and black accents. Before logging in, new players might feel lost as there’s no menu, game tabs, filters, or search bar except for the Join Now and Login buttons. But once logged in, these options, including the main games, My Offers section, Deposit button, balance option, and game tabs, are available.
One of Silk Bingo’s unique usability features is the bingo chat rooms, which bring out the social aspect of bingo by allowing players to chat in real-time, share ordeals, and discuss the game. Chat moderators (CMs) facilitate conversations, organise mini-games, and offer support.
Regarding the casino’s performance, Silk Bingo offers fast loading speeds and is optimised for fluid gameplay on mobile and desktop. It’s adaptive on mobile devices (smartphones, iPhones, iPads, tablets) and PCs (Mac, Windows and Linux).
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Instant play
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Yes (no download required)
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Versions
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Desktop and mobile browser versions
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Supports
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Smartphones, tablets, iPads, iPhones, PCs
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Mobile games
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Yes
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Chat rooms
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Yes
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Game filters
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Yes
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Search functionality
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Yes
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Loading speed
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Fast
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UX and UI rating
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4.0/5
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As far as usability is concerned, my rating for Silk Bingo Casino is 4.2/5.
The site offers instant play, so I had no hassles with downloading or installing any software apart from the browser, which I already had. The website provided fluid gameplay across desktop and mobile browsers. Loading speeds and performance were also fine with me. Overall, Silk Bingo’s usability meets my expectations. The only improvement I feel is required is a more convenient location of the menu and search bar for unregistered users.
Safety at Silk Bingo Bingo Casino
Safety is a crucial consideration when selecting a casino to join. Some of the features to assess include licensing and regulation, security measures, and responsible gambling.
Licensing and Regulation
Players in the UK have no reason to worry about registering and depositing their funds to Silk Bingo UK as the brand’s owner Rank Digital Services (Gibraltar) Limited is a legit business, registered in the jurisdiction of Gibraltar under company number 109659.
The casino’s operator, Broadway Gaming Ireland DF Limited, holds a United Kingdom Gambling Commission (UKGC) licence number 58267. The authenticity of the licence is verifiable from the Gambling Commission’s official website where Silk Bingo is listed as a licensed site under the White Label status.
Note: In 2022, there was a change of licence as described in the Change of License FAQs. The former operator of Silk Bingo, 888 Holdings, transferred the licence to the current holder, Broadway Gaming Limited. Thus, 888 Holdings is not Silk Bingo’s operator any longer, as some review sites suggest.
Player Reviews and Reputation
A licence is not everything when assessing a casino’s safety. It’s also vital to assess the views and opinions of players and other experts in the field.
A quick look at Casino Guru tells you that this is a brand with a good reputation. It commands an above-average safety index of 7.6/10, which is quite commendable, considering most UK casino brands fall below average.
It’s also worth considering the operator’s reputation to check if there are any complaints from players. Here, several of Broadway Gaming Limited’s sites have some not-so-good reviews, for example, Butler, which a user complained about on Casinomeister regarding an unfair bonus system and Amber Spins Casino, which has a 1-star rating on Review.io. However, from the detailed search, there seem to be no major negative reviews of the Silk Bingo brand.
Security Measures
Players share confidential information with Silk Bingo Casino during registration and account verification. This includes personal information and other crucial data such as passwords and card details. The Silk Bingo site is secured using the latest SSL certificates to guarantee data safety. It deploys AES 256-bit encryption, the industry standard, and VeriSign Secured.
Responsible Gambling
Responsible gambling must be prioritised, and a good casino has to make sure that players don’t end up with problem gambling. Silk Bingo, like all other Broadway Gaming Limited sites, advocates responsible gambling by offering responsible gambling advice and, importantly, tools.
The bingo site has a strict age verification process to prevent underage gambling. Players are asked for ID documentation to guarantee they have attained the legal gambling age in the UK, 18.
Among the tools provided is the Self-Assessment Test tool, which enables players to find out the impact of gaming on their lives. There’s also an Activity Statement tool for auditing funds spent on gaming and a Game Time Reminder to track time. Last is Deposit Limits, which players can use to control how much they spend, and Self-Exclusion, which can be set for 6 months, 1,2,3,4 or 5 years.
Silk Bingo goes the extra mile to partner with responsible gambling organisations, including GambleAware, GamCare, and Gambling Therapy and works with blocking software such as NetNanny. Third-party audits are conducted regularly by the likes of eCOGRA to prove that all games are fair and haven’t been manipulated.
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Security
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SSL Certificate, 256-bit encryption, VeriSign Secured
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Licensing
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UKGC (58267)
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Audits
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Yes, by eCOGRA
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Self-Exclusion
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Yes
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Deposit limits
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Yes
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Responsible Gambling Partners
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BeGambleAware, GamCare, Gambling Therapy
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Parental Control
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NetNanny
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Silk Bingo scores 4.5/5 on the Gamblizard scale when it comes to safety.
Even though some of its sister sites have negative reviews, I found the Silk Bingo brand to be clean. It’s a trusted and safe bingo site for UK players as it’s licensed by the UKGC. The operator provides airtight site security to protect players’ data and champions responsible gambling by offering the necessary responsible gambling resources. With no scandals so far and quite some good ratings from expert and player reviews, it passes my safety test.
Unlike most UK casinos, Silk Bingo has modest casino offers. But still, there’s plenty lined up for players. The site has more generous offers than most of Broadway Gaming’s casinos. You don’t need a promo code to grab any of the bonuses offered by Silk Bingo. Once you meet the threshold, the bonus is credited automatically to your account.
Welcome Bonus
The Silk Bingo welcome bonus is designed for new players only. The welcome offer consists of a 200% bingo bonus + 50 free spins and requires no bonus code to claim one.
For this joining offer, the maximum bingo bonus you can claim is £30. There’s a 4x Bingo Bonus and 35x Games Bonus wagering requirement, and besides, players can win a maximum of £100 + the initial bonus. As for the free spins, each is valued at 20p – 25p and winnings, which are deposited to the Game Bonus Account, are capped at £7.50. The sign up offer has a 5-day validity and players must make a minimum deposit of £10.
Free Bingo Rooms
While Silk Bingo doesn’t mention any no deposit bonus, players can still get bonuses without having to deposit. There are 4 free bingo rooms where gamblers can play without wagering real money and even win. This offer is more of a mobile bonus because it can be claimed on mobile only.
Reload Bonus
There’s no active reload bonus at the moment, but from an excerpt in the Terms & Conditions, the casino offers this bonus occasionally. Check out the Casino Offers section regularly to stay updated on all active and upcoming offers. You can also accept marketing emails to get alerts of the latest offers.
'Invite a Friend' Bonus
This is a referral program strictly for registered players who can refer friends to the site and get £30 bingo bonus, while players referred get £5. To get a reward for an invitation a referee must be a newly registered user who makes a £10 deposit as a minimum and wagers at least £10 within 14 days of joining.
Bonuses Terms and Conditions
Silk Bingo, like any other licensed casino, has its own set of rules and limitations that customers are expected to obey. We recommend reading the entire list of T&Cs before joining, but here are the main highlights touching on promotions.
- Eligibility – To be eligible for any of the promotions offered by Silk Bingo, players must be over 18 and be in the UK.
- Accounts – A player can only have a single account. Registering multiple accounts to claim the welcome bonus more than once is a violation of the terms.
- Wagering requirements – All the bonuses are bound by wagering requirements that must be met in full before withdrawing winnings. Only bonus funds contribute to the playthrough requirements.
- Game restriction – You can’t play just any games with the bonuses. Each bonus is for specific games or titles, so check applicability.
- Fund accounts – The real money account is separate from the bonus money account. The bonus money will come into play when you have insufficient balance in the real money account.
- Bonus crediting – Bonuses can be deposited into the bingo bonus balance, instant games bonus balance, or both according to the particular promotions’ terms.
Silk Bingo scores 4.1/5 for its bonus offerings. While the casino offers players a welcome bonus, it isn’t as generous as some other similar sites might have. But I still give the operator the credit for the referral program. While it’s equally challenging to get referrals and make them deposit within 14 days, it’s a good way to get some additional rewards to play with. I also liked the free bingo rooms where I played some games for free, though I wasn’t lucky enough and had to get my timing right as the free games are not always available.
Silk Bingo Loyalty Club
Silk Bingo doesn’t have a VIP program for high rollers, but there’s a loyalty club with a variety of rewards for existing customers. Players are assigned specific tasks and milestones, and upon completion, they get trophies which they can use on the trophy wheel for potential rewards.
My rating for this casino when it comes to the loyalty program is 4.0/5. I’m still content with the loyalty program, though accumulating trophies can be a hurdle. I’d love to see a scheme where I get rewarded for just wagering and not completing the rather challenging tasks.
Casino Games at Silk Bingo and Providers
The game selection is perhaps the most crucial consideration when selecting a casino. It’s important to check out which games are available and the top casino software vendors the brand is working with.
To start, it’s worth mentioning that among the pillars of Silk Bingo’s success is Dragonhill, a renowned brand known for the best online bingo games. It has been instrumental in enabling Silk Bingo to build a robust game selection of over 500 games. Below are the main game genres available on the site.
Bingo Games
As the brand name suggests, bingo is among the staples at Silk Bingo Casino, and there are over a dozen variants offered.
75-ball Bingo
75-ball bingo is among the available bingo variants and features a 5×5 grid with multiple rooms offering unique patterns. Among the best titles are Deal or No Deal Bingo and Speed Bingo for fans of fast-paced gameplay, and Rainbow Riches Bingo, known for its appealing visuals and twist to traditional 75-ball bingo.
90-ball Bingo
Silk Bingo also has a range of 90-ball bingo games with a 9×3 grid and is the favourite among bingo fans in the UK. For 90-ball fans, there’s Fluffy Favourites Bingo themed around the Fluffy Favourites slots and Age of the Gods Bingo based on epic mythology.
Besides the popular 75-ball and 90-ball bingo, Silk Bingo also packs free bingo games, which gamblers can find at any of the 4 bingo rooms and win real cash or bonus prizes. But the free games are not always available, so be on the lookout. The popular free bingo games are Newbie Free Bingo for new players and The Free Bingo Room for existing customers.
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Bingo Game
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Developer
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RTP (Return to Player)
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Release Date
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Volatility
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Unique Features
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75-Ball Bingo
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Proprietary
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80%-85%
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2010
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Low-Medium
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5×5 grid, 1 prize for completing patterns
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90-Ball Bingo
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Proprietary
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80%-85%
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2010
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Low
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Classic UK-style bingo, 3 chances to win per game (1 line, 2 lines, Full House)
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Free Bingo
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Proprietary
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80%-85%
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2010
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Low
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No-cost bingo games, real cash prizes, great for beginners
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Jackpot Bingos
Silk Bingo also offers over 5 jackpots. The most popular ones are Deal or No Deal Bingo and Rainbow Riches, which increase over time and can bloom into huge sums. The site also has 75 and 90-ball jackpots, but these are fixed jackpots with a set amount that doesn’t change.
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Bingo Game
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Developer
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RTP (Return to Player)
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Release Date
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Volatility
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Unique Features
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Deal or No Deal Bingo
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Playtech
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85%
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2019
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Medium
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Based on the TV show, includes bonus rounds with banker offers
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Rainbow Riches Bingo
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Playtech
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85%
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2018
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Medium
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Themed on the popular slot, features special jackpots and multipliers
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Slots
Silk Bingo Casino also boasts a robust selection of 400+ online slot games from top-rated developers. The popular games include Big Bonanza by Pragmatic Play, which is based on a fishing theme, Gonzo’s Quest, NetEnt’s legendary slot known for the Avalanche feature and Fluffy Favourites from Eyecon.
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Slot Title
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Developer
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Volatility
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RTP (Return to Player)
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Release Date
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Unique Features
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Starburst
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NetEnt
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Low-Medium
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96.09%
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November 2012
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Expanding wilds, Win both ways, Re-spins
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Gonzo’s Quest
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NetEnt
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Medium-High
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96.00%
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July 2011
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Avalanche feature, Multipliers, Free Fall Bonus
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Big Bass Bonanza
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Pragmatic Play
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Medium-High
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96.71%
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December 2020
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Free Spins, Fisherman Bonus Round, Multipliers
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Cleopatra
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IGT
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95.02%
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January 2012
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Medium
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Free Spins, Multipliers, Wild Symbols
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Among the unique game offerings apart from bingo games are chat room games where players can interact with others, and the moderators organise fun games where prizes are won.
My rating for Silk Slots game selection and providers is 3/5.
I like the site’s selection of bingo and slot games alongside jackpots from the industry’s leading developers, including NetEnt, Playtech, Pragmatic Play, and IGT. The games have been audited for fairness and have some generous RTPs.
The casino lacks some typical casino table games such as roulette, baccarat, poker, blackjack or a live casino section. However, as a fan of bingo and slots, I can attest that the casino is well-packed and even has free bingo games and chat games, something I hardly come by in UK casinos.
Mobile Gaming and Apps Availability
Gamblers who play while on-the-go will find Silk Bingo a great site, as there are plenty of mobile-optimised games designed for mobile gameplay. While not all the games are designed to adjust and suit mobile devices, the majority are based on HTML5 so they are responsive enough to be played on Android and iOS devices.
Regarding mobile apps, there’s only the web version of the casino. No iOS or Android apps have been designed so far. The company is keen on having mobile apps which are already under development as highlighted on the official site.
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iOS
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No
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Android
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No
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Mobile optimised games
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Yes
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On mobile, my rating for this casino is 3.8.
The mobile web version is adaptive, but a mobile app is a must-have for any serious casino. For now, I have to wait and see what the casino has in store before maybe giving it a better score if the mobile apps are rolled out.
Deposit Methods and Limits
To play at Silk Bingo and claim the first deposit bonus, players must load their accounts. The GBP is the standard currency, and only fiat money is accepted. The operator has made sure that UK players can make payments with ease by partnering with popular payment methods, including PayPal, Visa/Mastercard, and Apple Pay.
Approved transactions reflect in the players’ respective accounts instantly, save for some isolated cases where it might take longer. As for limits, there’s a minimum deposit amount set at £10, but the good thing is that there are no charges.
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Method
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Minimum Deposit
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Transaction Fee
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Turnaround
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Paypal
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£5
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Free
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Instant
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Visa
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£5
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Free
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Instant
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Mastercard
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£5
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Free
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Instant
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Apple Pay
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£5
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Free
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Instant
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The above are the main payment methods, but the casino can also allow deposits using Wire Transfer in case a player has not deposited yet and there’s no other option available to them. But this might incur charges, and the turnaround takes longer.
In terms of deposit methods, this casino scores 4.8/5 in my ratings.
I like the fact that it’s a PayPal casino making it very convenient as it is one of the most popular and trusted payment methods among UK gamblers. The casino also allows Visa and MasterCard payments, as well as Apple Pay, and even Wire Transfers. I also don’t have any worries regarding security as the site is well-protected.
Withdrawal Methods and Limits
Silk Bingo Casino is among the best fast-payout casinos in the UK and pays all winners without failing. This is as long as the player has verified their account and met the wagering requirements.
The available withdrawal options are Visa/Mastercard, PayPal and Apple Pay. There’s a minimum £5 withdrawal limit, but no maximum limit has been mentioned in the withdrawal policy.
There’s a 2-day pending period, while the withdrawal time varies depending on the payment method.
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Method
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Minimum Withdrawal
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Transaction Fee
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Pending Period
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Turnaround
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Funds Source
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Paypal
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£5
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£2.50
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2 Business Days
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2-3 Business Days
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Broadway Gaming UK Ltd
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Visa
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£5
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£2.50
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2 Business Days
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5 Business Days
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Broadway Gaming UK Ltd
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Mastercard
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£5
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£2.50
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2 Business Days
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5 Business Days
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Broadway Gaming UK Ltd
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Apple Pay
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£5
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£2.50
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2 Business Days
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5 Business Days
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Broadway Gaming UK Ltd
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Wire Transfer
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£5
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N/A
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2 Business Days
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4-7 Business Days
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Broadway Gaming UK Ltd
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The casino can also allow Wire Transfer as a withdrawal method but the charges depend on the amount and bank.
Regarding withdrawals, my rating for Silk Bingo is 4.5/5.
I like the fact that this casino honours winnings and is a fast payout site. The available withdrawal methods are also very convenient to players and the transaction charges are reasonable. But still, I feel there could be some improvement regarding the transaction time. I’d be happier if the 2-day pending period could be shortened.
Customer Support at Silk Bingo
The operator understands that the customer is king, and that’s why when some brands ignore support, Silk Bingo has reliable customer support available via multiple channels.
The most reliable channel is live chat, and even though it’s not available 24 hours, players get immediate feedback when there’s an agent available. Besides live chat, there’s an email address provided and a telephone line (UK).
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Channel
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Availability
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Live Chat
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Yes (For registered users)
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Email
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Yes ([email protected])
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Telephone
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Yes (0808-238-0074)
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Help Centre
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Yes, FAQ Section
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In terms of support, Silk Bingo is exceptional and scores 4.8/5 on my rating scale.
Players can chat with a live agent on several occasions, and based on my experience, the team is knowledgeable and resourceful. There’s also an option to ask for help via email, though the feedback might take a few business days. There’s also a UK phone line. Overall, this casino is excellent, but I’d appreciate it if it would have 24/7 live chat.
