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Prime Scratch Cards Casino

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PrimeScratchCards Welcome Bonus

40 Free Scratch Cards

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#Ad, 18+, GambleAware.org | First Deposit Only. Min. deposit: £10. Game: 7 Piggies 5000, card Value: £0.25. ...WR 60x free card winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free card winnings amount or £5 (lowest amount applies). Scratch Cards must be used before deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Full Bonus T&C Show more

PrimeScratchCards Bonuses

Discover 1 PrimeScratchCards bonus code available in December 2024

1 Deal available in United Kingdom

PrimeScratchCards Available for UK Players
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Bonus type: Registration, Register, Code, First Deposit Bonus

Min Deposit: £10

Wagering: 60x

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PrimeScratchCards Available for UK Players
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Bonus type: Free Spins, Sign Up, Welcome Bonus, Registration, First Deposit Bonus, 2nd Deposit Bonus, 3rd Deposit Bonus

Min Deposit: £10

Wagering: 30x

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PrimeScratchCards Available for UK Players
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Bonus type: Free Spins, Coupon, Code, Welcome Bonus

Min Deposit: £20

Wagering: 50x

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PrimeScratchCards Available for UK Players
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Bonus type: Free Spins, Sign Up, First Deposit Bonus

Min Deposit: £10

Wagering: 35x

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Bonus type: Free Spins, Welcome Bonus

Min Deposit: £10

Wagering: No Wager

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PrimeScratchCards Review

Our team has analysed slots, table games, and jackpots available at Prime ScratchCards, a site with over 2,600 games. In this Prime Scratch Cards review, we'll discuss the casino's payout speed and the deposit and withdrawal options, which include Skrill and PayPal. We also look into the customer service alternatives and how Prime ScratchCards responds to player enquiries in more detail.

  • Launched in 2005
  • License Malta Gaming Authority, UK Gambling Commission
  • Min Deposit £10
  • Payment Methods Cuenta Digital, giropay, Maestro, Neteller, Pay by Mobile, PugglePay, Quick Pesa, WebMoney, Wire Transfer, Wirecard, Zimpler, AstroPay, Discover, Euroset, Pay by SMS, PayForIt
  • Withdrawal Methods EcoPayz EcoCard, Interac, MasterCard, Neteller, Skrill Moneybookers, Trustly, Visa, Wire Transfer
  • Min Withdrawal £10
  • Games 1338
  • Game Types Poker Games, Roulette, Slots
  • RTP 96.34%

Pros & Cons

  • Pros

  • Huge Game Selection: Over 2,600 titles across slots, scratchcards, table games, and live casino, with top providers like Evolution Gaming, Play'n GO, and Pragmatic Play.
  • Trusted Providers: Games from leading developers like NetEnt, Red Tiger, and Microgaming, offering popular and high-quality titles.
  • Flexible Payment Options: Offers PayPal, Skrill, Visa, and Mastercard with no deposit fees and secure transactions.
  • Regular Bonuses: Besides the welcome offer, daily promotions keep things fresh with free spins and cash bonuses.
  • Cons

  • Slow Withdrawals: Up to 3-day withdrawal process, slower than some competitors.
  • High Wagering on Bonuses: Wagering requirements can be higher than average, making it harder to clear bonuses.
  • Basic Design: The site's functional but lacks modern, attractive visuals.

Why You Should Play in Prime ScratchCards

Bingo Loft login page

Since its founding in 2005 and its emphasis on scratch cards and instant win games, Prime ScratchCards has become a well-known brand in the online gaming business. In 2020, the site moved to SkillOnNet software, which gave it a major makeover that improved user interaction and game variety. Various scratch cards, slot games, and entertaining features like Daily Picks and Jackpot Jolly are now available at Prime ScratchCards. This brand has become a favourite for those seeking short games and variety.

With its exclusive concentration on scratch cards, the site sets itself apart from other online casinos and offers something different. To keep the selection interesting, Prime ScratchCards regularly adds games from renowned studios. This is for players who like a large assortment of scratch cards and slots with unique features.

In addition, Prime ScratchCards offers fun while highlighting an ethical gaming atmosphere. Frequent promos and other offers, such as the Rewards section, increase the attraction for devoted players.

Parent Company Name SkillOnNet Ltd
Website https://www.primescratchcards.co.uk/
Head Office Level 5, Quantum House, 75 Abate Rigord Street, Ta’Xbiex 1120 Malta

Usability of Prime ScratchCards

As users arrive, they are met by a vivid, eye-catching design highlighting Prime ScratchCards’ offerings – particularly its scratch cards and instant win games. The website has an easy-to-use interface with obvious calls to action, such as a large Join button and a banner advertising the current 40 Free Cards with Your First Deposit offer. The top navigation bar allows new and existing customers to find the various sections easily.

The website is easier to use because its design directs the user’s attention using contrasting hues like orange and yellow. Because the games are well categorised, users can easily peruse each area. Instead of overwhelming customers with too many details, Prime ScratchCards chooses simplicity, which helps to explain its user-friendly interface.

The site is easy to navigate. Key features such as games, promotions, and customer service are easily accessed through the main menu, which is located in the upper-left corner. A hamburger menu was included to guarantee the website stays clear, especially on mobile devices. Players can easily navigate the site because it functions well on desktop and mobile devices.

Even though there isn’t a mobile app, the version functions similarly to the desktop site and offers quick access to games and features. Players may easily load their favourite slot or scratch card games because game thumbnails are displayed and accessible.

Prime ScratchCards presents a wide assortment of scratch cards and slot games. Basic filtering tools allow users to sort games by categories, such as scratch cards, slots, and casinos, even if the site does not have complex game filters. Adding a search feature further improves usability by allowing players to find specific games quickly. These tools offer players a reasonable amount of ease, even with their restricted filter options.

Ease of interaction Intuitive, especially on desktop and mobile devices.
Mobile games All games are available on mobile devices through browser access. No app.
Game filters Basic filtering options are available by category.
Search function Available and efficient for finding specific games
Loading speed Quick loading times for both games and general site navigation.
UX and UI rating User-friendly design with clear labels
Expert's Rating
First Impression 4.0

With its simple design and intuitive navigation, Prime ScratchCards makes a good start. Though more sophisticated filtering tools would be helpful, the site does have a dependable search function and basic game filters. Playing is convenient no matter where you are because the site loads quickly and functions effectively on desktop and mobile devices. Based on my interactions with it, I would rate the website’s usability 4 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

Licenсing, Security, and Player Protection

Prime ScratchCards is governed by the Gambling Commission of Great Britain (account number 39326) and operates under a respectable gaming licence. The UKGC is one of the strictest regulators in the online gaming sector, thus, this licence is a major indicator of safety and dependability. This licenсe guarantees that Prime ScratchCards follows stringent guidelines for player safety, openness, and fair play. Furthermore, players can feel secure about the validity of the casino because its licenсing information is prominently displayed on its website.

A range of tools are available from Prime ScratchCards to encourage responsible gaming, focusing on player safety. Easily accessible through the player’s account, these features include choices for deposit caps, cooling-off times, and self-exclusion. Players can self-exclude from all UKGC-licensed websites thanks to the site’s integration with GamStop. When two-factor authentication is used to protect player accounts from unwanted access, personal and financial data is safeguarded by SSL encryption.

Player Protection Tools

A wide range of resources are available on Prime ScratchCards to assist players in making responsible bets. Players can establish daily, weekly, or monthly deposit caps to control spending. The website also offers cooling-off periods for players requiring a break, ranging from 24 hours to six weeks. Self-exclusion options are available for more significant concerns, which block access to the site for extended periods of time. To avoid underage gambling, the site recommends parental control software like GamBlock and Net Nanny and uses age verification procedures as part of its commitment to protecting kids.

SafeMate is another service on this site that lets users monitor their spending and gambling habits, giving them insights into how they play over time. In addition, Prime ScratchCards provides links to organisations such as GamCare and GambleAware, guaranteeing that players may obtain expert assistance if their gambling becomes a problem.

SSL Encryption 128-bit
Deposit Limits Available with customisable daily, weekly, or monthly limits.
Activity Limitations Available for periods ranging from 24 hours to 6 weeks.
Self-Exclusion Players can self-exclude for set periods or indefinitely.
Protection of Minors Cyber Patrol, GamBlock and Net Nanny.
Affiliations with Problem Gambling Organisations National Gambling Treatment Service, GambleAware, GamCare Forums and Chatrooms, National Gambling Helpline, Gambling Therapy, Gamblers Anonymous, National Council on Problem Gambling, GamCare, Payplan.
IT Security The website protects user data with industry-standard SSL encryption.
Firewall Improves network security to stave off illegal access.
Expert's Rating
License and Security 4.5

Prime ScratchCards is a dependable and safe site for players in the UK because of its UKGC licence and dedication to responsible gaming. The casino’s SSL encryption and two-factor authentication integration guarantee data security and make it convenient for users to locate and utilise resources that encourage responsible gaming. Its commitment to player protection is further demonstrated by the availability of clear licensing information and useful links to support programs like GamStop and GambleAware. Based on my interactions with the site, I would rate the safety and security of Prime ScratchCards a 4,5 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

Prime ScratchCards Bonuses

Prime ScratchCards offers new players an attractive joining offer with a great welcome bonus of 40 free scratchcards. While the bonuses are appealing, there’s room for expansion to fit different types of players. From daily offers for loyal players to tournaments, Prime ScratchCards provides multiple chances to win, although a no deposit bonus is currently unavailable.

Welcome Bonus

With their first deposit, new players at Prime ScratchCards are eligible for a unique welcome bonus that includes 40 free scratchcards. With this sign up offer, participants can play one of the most played games, 7 Piggies 5,000, and have a chance to win up to £5,000. All you have to do to get the bonus is make your first deposit of at least £10. No promo code is required; the bonus is automatically credited upon deposit.

Not to be overlooked is that earnings from the free scratchcards have a 60x wagering requirement, with only slots contributing to the requirement. A maximum wager of £5 or 10% of the earnings, whichever is less, is permitted. Before utilising any money deposited, free spins must be spent. The bonus must be used within 30 days. Even after using the bonus, you can still take your deposit back. The casino’s bonus policy is in effect, and the welcome bonus can only be used once per 72 hours at all casinos.

Daily Picks and Terrific Tournaments

Prime ScratchCards provides additional opportunities to win with their daily picks and amazing tournaments. There is no need for a Prime Scratch Cards bonus code to take advantage of the Daily Picks feature, which gives players fresh bonuses and deals daily. These offers range from free scratchcards to actual cash wins. From the main menu, you can quickly visit the Daily Picks and choose your favourite deal for the day. This feature is exclusive to members only and is updated frequently with new surprises to keep things interesting.

Apart from the Daily Picks, players can participate in the Terrific Tournaments offered by Prime ScratchCards to win even greater prizes, such as cash payouts or the opportunity to win a brand-new car. It’s easy to play; just log in, navigate to the tournament menu, and select a tournament to enter. You can use your money or make a fresh deposit to obtain tournament spins. This raises the stakes even further and doesn’t require a bonus ticket to participate.

No Deposit Bonus

Prime ScratchCards does not currently provide a no deposit bonus. With a £10 minimum deposit, new players can still benefit from their substantial first deposit bonus, which offers 40 free scratchcards. With no Prime ScratchCards promo codes required, users may test out 7 Piggies 5,000, one of the site’s most-played games, with this first deposit offer. All you have to do is register and fund your account with your initial deposit, and your bonus will be applied automatically.

Expert's Rating
Bonuses & Special Offers 3.5

Prime ScratchCards delivers solid bonuses for new and existing customers, including a strong first deposit offer and regular daily picks. However, the lack of a Prime Scrach Cards no deposit bonus offer and limited variety of offers could be improved. Based on the range of bonuses and ease of access, I would rate Prime ScratchCards’ bonus offerings 3,5 out of 5.

Jamie Wall
Jamie Wall Casino Analyst

Prime ScratchCards VIP Program

Prime ScratchCards provides a lucrative VIP program with seven tiers, from new members to prestige VIPs. As they progress through the tiers and acquire increasingly valuable rewards, players earn points while playing games in real mode. A few advantages are increased deposit and withdrawal limits, monthly rewards, individualised offers from a dedicated account manager, and up to 50 free games every Sunday. Advanced players can take advantage of special benefits, including early access to new game releases and quicker withdrawal times.

Players receive VIP points for each real-money game they play as part of the program’s loyalty reward system. They gain better rewards at every level as they go up the VIP levels by playing more. The highest-tier Prestige VIP level provides exclusive perks like individualised services and financial advantages. Logging into their accounts and checking the “Rewards” section – updated often with fresh offers – allows players to keep track of their progress and potential awards effortlessly.

Expert's Rating
Loyalty Programme 3.5

A well-designed loyalty program, the Prime ScratchCards VIP Program offers real prizes to devoted players. The benefits, such as free games and customised offers, are attractive, and the level progression is simple. My participation has led me to give the VIP Program a 3,5 out of 5 rating; it offers decent value, although more exclusive benefits could be available at higher tiers.

Jamie Wall
Jamie Wall Casino Analyst

Prime ScratchCards Games

Bingo Loft Games

With over 2,600 games in various categories, Prime ScratchCards has a good assortment. A decent selection of slots, tabletop games, live casino games, slingos, jackpots, and scratchcards are available. One drawback is that there are no sophisticated filters, which makes it difficult to narrow down the selection by provider or game kind. Nevertheless, the site can guarantee strong gaming process with lots of variety and quality because of its partnerships with leading suppliers like Evolution Gaming, Microgaming, NetEnt, NYX Interactive, Play’n Go, and Red Tiger Gaming.

Game Category Number of Games Popular Title
Slots 2000+ Rocco Gallo
Table Games + Live Casino 579 Joker Poker
Scratchcards 63 Blood Queen Scratch
Slingo 64 Slingo Classic
Jackpots 149 Fluffy Too Mega Jackpot

Scratchcards

Leading scratch card providers like Hacksaw Gaming, Blueprint, and Eyecon present a wide selection of cards at Prime ScratchCards, each with a different theme and reward percentage. Those seeking a quick and interesting gaming session will find these instant-win games appealing. The available scratchcards, RTP, and providers are broken out below.

Scratchcards RTP Provider
Rush Scratch 58.67% Hacksaw Gaming
Fishin’ Frenzy Scratchcard 80.00% Blueprint
Super Bar-X Pull Tab 96.45% Realistic
Love Lines 90.00% Eyecon
Scratch Silver 70.10% Hacksaw Gaming
Summer Scratch 92.15% Hacksaw Gaming

Slots

A large selection of slot games with distinctive themes, gameplay mechanics, and extra features are available at Prime ScratchCards. These games fit a variety of tastes. Players may try everything from high-volatility games with large jackpots to more laid-back options with entertaining, interesting features thanks to titles from leading suppliers like Play’n GO and Pragmatic Play. Here is a summary of some of the most played slot games, information about the supplier, RTP, and a short synopsis.

Rocky
RTP 95.01%
Max win x 10000
Reactoonz
RTP 96.51%
Max win x 4570
Wolf Gold
RTP 96.0%
Max win x 5000.00
Magic Gate
RTP 96.1%
Max win x 1140
Wild Circus
RTP 96.18%
Max win x 2000
Dragon's Fire
RTP 96.07%
Max win x 10000

Table Games and Live Casino

Popular variants of roulette, baccarat, poker, and other table games are available on Prime ScratchCards, which can also boast a variety of live casino titles. Players may anticipate a great game with interactive features and interesting gameplay when they play games powered by top suppliers like Evolution Gaming and Playtech. A summary of some of the available table and live casino games is provided below.

Table Games and Live Casino RTP Provider
Mega Fire Blaze Roulette Live 97.30% Playtech
Monopoly Live 96.23% Evolution Gaming
Joker Poker 95.01% Play’n GO
Baccarat Squeeze Live 89.64% Evolution Gaming
Xxxtreme Lightning Roulette 97.30% Evolution Gaming
7’s on Fire Live 97.14% Authentic Gaming

Slingo

Popular Slingo games that combine aspects of bingo and slots are available on Prime ScratchCards, providing players with an entertaining gaming process. These Slingo games, powered by Gaming Realms, include a range of themes and features to accommodate various player tastes. The RTP, suppliers, and available Slingo games are broken down below.

Slingo RTP Provider
Slingo Classic 95.00% Gaming Realms
Slingo Advance 95.00% Gaming Realms
Slingo Fluffy Favourites 95.30% Gaming Realms
Slingo Lucky Streak 95.00% Gaming Realms
Slingo Rakin’ Bacon 95.69% Gaming Realms
Slingo Super Spin 96.70% Gaming Realms

Jackpots

A selection of jackpot games with amazing characteristics and chances for large payouts are available at Prime ScratchCards. These games, powered by reputable companies like Blueprint, Red Tiger, and Eyecon, have a variety of themes and jackpot mechanisms to keep players interested. The jackpot games offered, along with their RTP and providers, are broken down below.

Jackpots RTP Provider
Jackpot King Prize Lines 95.00% Blueprint
Rainbow Jackpots 96.15% Red Tiger
Heartburst Jackpot 95.63% Eyecon
Pyramid Jackpots 95.00% King Show Games
Highland Reels Jackpot 95.05% Eyecon
Kingdom of Cash Jackpot 89.90% Eyecon

RTP Information and Free Play at Prime ScratchCards

For most games, Prime ScratchCards displays the RTP (Return to Player) information, guaranteeing transparency for players making wise decisions. RTP is the proportion of all money bets that a slot machine or other game is supposed to return to players over an extended period of time; this is usually computed over a million spins. The typical RTP range for online slots is 95% to 96%, and Prime ScratchCards has a selection of games that both fall and exceed this range.

After enrolling, players can also test out games in demo mode. This free-play option lets players test out games with low risk. It’s especially helpful for people who wish to familiarise themselves with the basics of the game before committing.

Game RTP Industry Standard RTP
Rocco Gallo 96.20% 95-96%
Wolf Gold 96.00% 95-96%
Mega Fire Blaze Roulette Live 97.30% 96%+
Fishin’ Frenzy Scratchcard 80.00% 95-96%
Heartburst Jackpot 95.63% 95-96%
Expert's Rating
Variety of Games 4.0

Over 2,600 games from leading developers like Evolution Gaming, Play’n GO, and Red Tiger Gaming are available at Prime ScratchCards. These games include slots, table games, live casino, Slingo, jackpots, and scratchcards. Despite the outstanding variety and quality of games, navigation is challenging due to lack of sophisticated filtering.

The site increases transparency, offering clear RTP information and letting users test games in demo mode after registering. I would give Prime ScratchCards a rating of 4 out of 5 based on the variety of games, transparency, and simplicity of use.

Jamie Wall
Jamie Wall Casino Analyst

Prime ScratchCards Mobile Offering

Most mobile devices, including tablets and smartphones, may access Prime ScratchCards. Players could like an intuitive interface on the casino’s mobile-friendly website without needing a separate app. The site’s perfect interoperability guarantees that it remains effective and user-friendly if you play on Android, iPhone, or iPad. It’s important to remember that not all games have been optimised for mobile play, even though most are.

While there isn’t an app to download, the website loads quickly and is responsive on mobile devices, offering almost all of the functionality seen on desktop versions. Players may quickly access their accounts, bonuses, and the entire library of games through their mobile browser.

Expert's Rating
Mobile Gaming Experience 3.0

The mobile version of Prime ScratchCards’ website is reliable and responsive despite the absence of a specific app. The website loads quickly and functions well for uninterrupted gaming and navigation on mobile devices. For some players, the lack of a specific app and the possibility that some games aren’t optimised for mobile devices could be disadvantages. After utilising the mobile site, I would give the mobile offering a 3 out of 5 because, while it offers satisfactory interactions, there is still space for improvement in app availability and mobile game optimisation.

Jamie Wall
Jamie Wall Casino Analyst

Prime ScratchCards Deposit Methods

With the variety of practical and dependable deposit options that Prime ScratchCards provides, financing your account is simple and quick. Prime ScratchCards accepts traditional payment methods like Visa, Mastercard, and Paysafecard, in addition to popular ewallets like PayPal, Skrill, and Trustly, which sets it apart from some competitors.

Payment Method Minimum Deposit Fees Processing Time
PayPal £10 None Instant
Trustly £10 None Instant
Skrill £10 None Instant
EcoPayz £10 None Instant
PaySafeCard £10 None Instant
SoFort £10 None Instant
Mastercard £10 None Instant
Visa £10 None Instant
Apple Pay £10 None Instant

How to Deposit Funds

To deposit funds into your account, simply login to Prime ScratchCards, head to the cashier section, select your preferred payment method, enter the desired deposit amount, and follow the instructions provided. The casino guarantees that all transactions are secured using SSL encryption, offering a safe and protected environment for players’ financial data.

Expert's Rating
Deposit Methods 4.0

Prime ScratchCards provides a good selection of payment options to accommodate a variety of player preferences. It provides its customers with easy and user-friendly interaction with no fees and fast deposit times. PayPal and other well-known ewallets are included to provide easy ways to handle your money. My first view of the site gives the deposit options a 4 out of 5 rating.

Jamie Wall
Jamie Wall Casino Analyst

Prime ScratchCards Withdrawal Methods

Players may easily access and utilise various withdrawal methods offered by Prime ScratchCards. Most options have a £10 minimum withdrawal amount, the same as the usual deposit minimum. In contrast to certain competitors who might charge withdrawal commissions, the casino does not imply any extra costs for withdrawals. Nonetheless, the typical 3-day withdrawal processing period may be longer than that of several competing casinos that provide quicker payments.

Before withdrawing, players must submit supporting evidence for identification verification as part of the casino’s Know Your Customer (KYC) procedure. This usually includes a copy of a photo ID (passport or driver’s licence), proof of address (utility bill), and, in certain situations, proof of the source of cash. Since Prime ScratchCards strongly emphasises process transparency, these verifications are typically finished in a few days. Players should guarantee that all needed documents are uploaded to prevent delays when making withdrawals.

Payment Method Min Withdrawal Commission Fee Withdrawal Time
PayPal £10 None 3 working days
Trustly £10 None 3 working days
Skrill £10 None 3 working days
EcoPayz £10 None 3 working days
PaySafeCard £10 None 3 working days
SoFort £10 None 3 working days
Mastercard £10 None 3 working days
Visa £10 None 3 working days
Apple Pay £10 None 3 working days

How to Withdraw Funds from Prime ScratchCards

Withdrawing funds from your Prime ScratchCards account is fast, allowing players to access their winnings easily. Here’s a step-by-step guide to help you withdraw your funds easily:

  1. Login to your Prime ScratchCards account.
  2. Navigate to the “Cashier” section and select “Withdraw.”
  3. Choose your preferred withdrawal method.
  4. Enter the amount you wish to withdraw (ensuring it meets the minimum amount).
  5. Follow the on-screen instructions to confirm your request.

Troubleshooting and Tips

In case your withdrawal hasn’t been handled within the allotted 3-day window or you’re experiencing delays longer than the casino originally stated, it is recommended to contact customer support at first. Check if you have completed all the KYC steps before submitting a withdrawal request, which frequently results in delays. If a withdrawal does not appear after processing, check with your payment provider (such as PayPal or Skrill) for any potential problems.

Expert's Rating
Withdrawal Methods 4.0

With no fees and an easy-to-use interface, Prime ScratchCards offers many dependable withdrawal options. The KYC procedure may delay first-time withdrawals if documentation is not submitted on time, and the 3-day processing time could be shortened. Based on my experience, I would give the withdrawal methods 4 out of 5 stars, which shows that the payout process followed the scheduled times.

Jamie Wall
Jamie Wall Casino Analyst

Prime ScratchCards Customer Support

Players can reach the Prime ScratchCards support team via email, live chat, and an FAQ area. I wanted to know how attentive and efficient the customer service representatives were, so I asked them about a delayed deposit. Email support is available 24/7, and live chat is available every day from 06:00 to 00:00 GMT.

Unregistered players cannot use the live chat feature because it requires users to log in. In my live chat test, connecting with an agent took roughly two minutes, within the anticipated duration. Within a few minutes, the polite support agent fixed my problem. The live chat’s restricted hours may be a hassle for users who want constant access.

I also sent an email to [email protected] to test the email assistance system. For non-urgent concerns, the response time of roughly four hours was great. While it wasn’t as quick as live chat, the email response was informative.

There are no phone support options or other contact methods, including messaging apps. There is a need for improvement in the lack of round-the-clock help and the inability of unregistered customers to access live chat.

Contact Method Availability Response Time
Email [email protected] Within 24 hours
Live Chat 06:00-00:00 GMT 2-5 minutes
Help Centre 24/7 Instant (self-service)
Expert's Rating
Customer Support 4.0

Prime ScratchCards offers decent customer support options, but there’s room for improvement. The live chat was quick and effective, but its limited availability and the restriction to registered users are notable drawbacks. Email support was helpful but slower. Based on my interaction, I would rate customer support at 4 out of 5 due to the lack of 24/7 live chat and alternative contact methods like phone support or messaging apps.

Jamie Wall
Jamie Wall Casino Analyst

Verdict

Online casino Prime ScratchCards provides a wide range of games and dependable features on a well-rounded gaming site. The casino offers players a controlled and secure atmosphere while operating under a valid licence. But, even as Prime ScratchCards has strengths, it also has weaknesses, so you should consider both before determining if it’s the best option for you.

Although the casino has regular promotions and a competitive welcome bonus, casual players may be discouraged by the higher-than-average wagering requirements. To access promotions, players must make a £10 minimum deposit, and a variety of payment options is a plus here.

Players who are okay with slightly longer withdrawal periods and are satisfied with the constrained customer service hours would find this casino brand as an excellent fit. The site is a respectable option in terms of game selection and payment methods. Nevertheless, it may not be tempting to those who value instant withdrawals, 24/7 customer support, or advanced website navigation. ⁤⁤Higher wagering requirements on bonuses and a simpler user interface may turn off casual players or those seeking a more visually stimulating site. Considering everything, I give Prime ScratchCards a 3.8 out of 5.

Overall Rating

How we rank 3.8
First Impression 4.0
License and Security 4.5
Bonuses & Special Offers 3.5
Loyalty Programme 3.5
Variety of Games 4.0
Mobile Gaming Experience 3.0
Deposit Methods 4.0
Withdrawal Methods 4.0
Customer Support 4.0
Jamie Wall
Jamie Wall Casino Analyst

FAQ

What was the first online slot game?

The introduction of the Fortune Coin, the first video slot machine, in 1976 represented a turning point in the development of slot machines. This invention created the foundation for what would eventually become online slots. As the internet expanded in the 1990s, gambling moved online, giving rise to the first online slot machine, Cash Splash. With its progressive jackpot feature and real-money gameplay, Games Global’s (previously Microgaming) 1994 release Cash Splash transformed the online casino business and set a major precedent for contemporary online slots.

I would like to close my account. How can I do that?

You can use the ‘Player Limitation’ features in the ‘Responsible Gaming’ area (found in the ‘Personal Area’ on the side menu) to close your account if you’d like. If you think you need a longer vacation from gaming, you can use these choices to either permanently deactivate your account or freeze it temporarily. Refer to the ‘Responsible Gaming’ section on the casino’s Terms and Restrictions page for further information about account closure, including terms and restrictions. In addition, customer service is always on hand to help with any enquiries or extra actions required to cancel your account.

My game is stuck. How can I close it?

They regret learning that you are having technical problems! The good news is that fixing it ought to be simple. They advise deleting cookies and cache and trying to restart the game on a different browser or device or using the Task Manager (Activity Monitor for Mac) to cancel the session if your game freezes in the middle of a bet. To end the job, just pick Start Job Manager from the functions list by clicking CTRL, ALT, and DEL. You can be sure your money and game will be exactly where you left them when you log back into the casino.

My winnings haven't been credited; why is that?

One possibility is that you participated in a competition where the prizes go to the leaderboard for ranking purposes rather than being credited to your account. You might have seen the amount of your bonus credit as an additional option. The payoff for winning combinations during free spins is applied in the’ Bonus Credit’ column. When all free spins are finished, the entire Bonus Credit is added to your balance and multiplied by the denomination (and, if appropriate, the coin value). Please refer to the ‘Game Help’ area to double-check your reward. Please provide your game ID and session ID for that win to the customer support staff if you believe you should have been awarded a larger sum.

Can I change the email address on my account?

You can indeed modify your account’s email address. You can quickly update your email address if you haven’t validated it by selecting ‘Account Settings’ from the ‘Preference’ side menu. If your email has already been validated or you’re having trouble adjusting, you will need help from the customer support team. If you contact support, explain briefly why you need to alter your email address. They will walk you through the procedures required to finish the process.

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T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Spins must be used and/or Bonus must be claimed before using deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Full Bonus T&C
Lord Ping Casino
100% Up to £100
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Spins must be used and/or Bonus must be claimed before using deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Full Bonus T&C
Ice36 Casino
Up to £100 or 136 FS
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £100. WR of 60x Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Welcome Free Spins for 1st Deposit Only. Min. deposit: £10. Game: Big Bass Bonanza, Spin Value: £0.1. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Bonus must be claimed before using deposited funds. Spins must be used before using deposited funds. Welcome Bonus can only be claimed once every 72 hours across all Casinos Full Bonus T&C
Slingo Casino
Up to £50 Bonus
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. WR of 60x Bonus amount (Slots count 100% and any other game 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Bonus must be claimed before using deposited funds. Welcome Bonus can only be claimed once every 72 hours across all Casinos. Full Bonus T&C
Spin Genie Casino
108 Free Spins
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10. Game: Thor (GVG), Spin Value: £0.1, Max Free Spins: 108. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Free Spins must be used before deposited funds. Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Full Bonus T&C
Simba Games Casino
50 Free Spins
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10. Game: Book of Dead, Spin Value: £0.1. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Spins must be used and/or Bonus must be claimed before using deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Full Bonus T&C
LuckyMe Slots Casino
100 Free Spins
T&Cs Apply #Ad, 18+, GambleAware.org | First Deposit Only. Min. deposit: £10. Game: Starburst, Spin Value: £0.10. WR 60x free card winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free card winnings amount or £5 (lowest amount applies). Free Spins must be used before deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos Bonus Policy applies. Full Bonus T&C
Prime Casino
100% up to £55 + 55 Spins
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £20. Max Bonus £55. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. Spins Game: Big Bass Bonanza. WR 60x free spin winnings amount (only Slots count) within 30 days. Spin value: £0.10. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies).Bonus must be claimed before using deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit Bonus can only be claimed once every 72 hours across all Casinos.Bonus Policy applies. Full Bonus T&C
Genting Casino
100% Up to £50
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First deposit only. Min. deposit: £10, Max. Bonus £50. WR of 30x Deposit + Bonus amount (Slots count 100%, other games 10%) within 30 days. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Bonus must be claimed before using deposited funds. First deposit bonus can only be claimed once every 72 hr across all casinos. Full Bonus T&C
Prime Slots
123 Free Spins
T&Cs Apply #Ad, 18+, GambleAware.org | Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10. Game: Thor (GVG), Spin Value: £0.1. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Spins must be used and/or Bonus must be claimed before using deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Full Bonus T&C

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