LuckCity Casino

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    LuckCity Welcome Bonus

    100% Up to £100 + 20 FS

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    #Ad, 18+, GambleAware.org | New Players Only. New Players Only. Wagering occurs from real balance first. 50X... wagering the bonus. Contribution may vary per game. Available on selected games only. The wagering requirement is calculated on bonus bets only. Bonus valid 30 Days from receipt. Max conversion: 3 times the bonus amount. Wager from real balance first. 50X wager the bonus. Contribution varies per game. Selected games only. Wager calculated on bonus bets only. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3 times the bonus amount or from free spins: £20. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3 times the bonus amount or from free spins: £20. Min Deposit £10 required. Limited to 5 brands within the network. Withdrawal requests void all active/pending bonuses. Excluded Skrill and Neteller deposits. Full Bonus T&C Show more

    LuckCity Review

    LuckCity Casino might wear a fresh name, but it's built on the ProgressPlay engine most UK players know well. That alone sets expectations, but is there really nothing that sets it apart? This LuckCity Casino review will try to answer that from a player’s point of view.

    Best for
    Best for:
    • Bonus hunters
    • Slots players
    • Reward programme fans

    Just Another ProgressPlay Site in the City

    LuckCity came onto the scene in 2024 and is part of the ProgressPlay lineup. The moment we landed on the site, it had that unmistakable feel we’ve seen before. It runs a full-service setup with casino games, sports betting and even bingo. But nothing about it feels like it’s trying to be more than just another name added to the company’s long list.

    ProgressPlay isn’t new, but it’s far from spotless. In 2023, they were hit with a six-figure fine from the UK Gambling Commission. It wasn’t some minor infraction; the regulator flagged repeated failures in handling customer safety and financial checks. That doesn’t point the finger at LuckCity directly, they still are operated by the same licence and didn’t get into any blacklists.

    Parent Company ProgressPlay Limited
    Website luckcity.com
    Head Office Address Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta
    CEO Itai Loewenstein
    Company Size 200+ employees

    Company information

    LuckCity hasn’t made any effort to be its own thing. You’ll find thousands of games, a working sportsbook, and bingo rooms that load fine, but nothing that leaves a strong impression.

    Duo Licensed With All the Tools Needed

    We rated casinos by this criterion
    Ranking Criterion
    Significance
    Criterion Points
    Licence Integrity
    50%
    5.0
    Responsible Gaming Features
    25%
    5.0
    Security Measures & Transparency of Display
    15%
    4.0
    Regulatory Failures
    10%
    4.0
    *The ratio of total casinos evaluated according to scores 1-5

    LuckCity is licensed by both the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (account 39335). They managed to keep their licence after getting fined by UKGC, all of this is easy to verify.

    Everything within the Responsible Gambling section is actually explained in plain language. You can set deposit limits, use session timers and cool-off breaks, if someone wants to stop entirely, there’s a support email where exclusion can be requested directly. The casino links out to major responsible gambling services as well as a few smaller regional groups.

    There’s a firm age policy too, players under 18 can’t sign up, and if the automatic checks fail, the account gets locked until proof is given. Data protection is active through encryption, though the site doesn’t offer a two-factor login, a shame as it would only benefit it.

    SSL encryption 128-bit
    Deposit Limits Yes
    Activity Limitations Yes
    Self Exclusion Yes
    Protection of Minors Yes
    2FA No
    Problem Gambling Organisations GamCare, Gamblers Anonymous, Counselling Services, Gordon House Association, Cumbria Alcohol and Drug Advisory Service (CADAS), North East Council on Addiction (NECA), Options – Southampton, RCA Trust

    Licences and Security Aspects of LuckCity Casino

    LuckCity is a legit casino to play in our eyes. Two reputable licences are there, and aside from the lack of 2FA, they have the security in order.

    Basic Layout With a Few Unfortunate Glitches

    LuckCity doesn’t try to surprise, it really is ProgressPlay casino through. This time it goes for darker grey tones mixed with dull green which we quite liked. Casino, live casino, and sportsbook tabs are right next to the logo, followed by a search bar. On the right, there’s a large deposit button and a user account tab.

    Above the game grid, there’s a rotating promo banner with the current offers. It scrolls automatically and takes up the full page width, we don’t think this is a wise use of space but it doesn’t distract, so it could be worse.

    There’s a sidebar which you will mainly use for navigation, it has links to favourites, a game list, LuckCity bonuses, support, and a rewards section. The menu works most of the time, but it glitched on us twice, collapsing when it should have expanded. We also ran into trouble with the live chat icon. On one occasion, it didn’t load at all, leaving no way to start a support request unless we refreshed the page. The footer, at least, was built better, all core links are present, from policy and terms to full payment info, and it’s easy to find everything.

    I signed up in just under two minutes. The form asked for basic details across three screens, and all fields were labelled clearly. What threw me off slightly was being asked about marketing preferences twice: once midway, and again after confirming my details. I had to opt out both times manually. Right after finishing, I received a text with a code to confirm my mobile number. Had no delays, it was all done from start to finish in one go.

    Jamie WallJamie Wall Casino Analyst

    LuckCity has a good layout even if it’s a tad boring, but there’s still work to be done in terms of glitches and bugs that pop up quite frequently actually.

    Simple Instant Deposits

    We rated casinos by this criterion
    Ranking Criterion
    Significance
    Criterion Points
    Range of Methods
    30%
    3.0
    Quantity of Methods
    30%
    4.0
    Disclosure Transparency
    20%
    5.0
    Processing Speed Compliance
    20%
    5.0
    *The ratio of total casinos evaluated according to scores 1-5

    There are eleven deposit methods available on LuckCity, which is more than we usually see on other iGaming sites. It keeps things broad enough for almost any UK player to get started without a workaround required. The minimum deposit is set at £10 across the board, fair. The casino also doesn’t charge a fee for any deposit method, and each one is labelled as instant, we didn’t see anything that contradicted that claim.

    Method Minimum Deposit Maximum Deposit Fees Speed
    Visa/Mastercard £10 No max listed None Instant
    PayPal £10 No max listed None Instant
    Apple Pay £10 No max listed None Instant
    Pay via Phone £10 No max listed 15% fee Instant
    Neosurf £15 No max listed None Instant
    Instant Bank Payment £20 No max listed None Instant
    Paysafecard £10 £700 None Instant
    Skrill £20 £2.50,000 None Instant
    Neteller £20 £2.50,000 None Instant
    ecoPayz £20 No max listed None Instant

    LuckCity Casino Deposit Methods

    I tried to drop £10 through Visa, and the page locked up mid-load. I backed out, and tried again with PayPal, but got the same freeze. Only after switching to Incognito did the process work, this time, Visa pushed through in under 10 seconds. This is something we had run into on other ProgressPlay sites, so we knew what to do. Without knowing to try that, however, most players would probably think the issue was on their bank’s end, not the site’s.

    Jamie WallJamie Wall Casino Analyst

    LuckCity has the numbers and speed, but browser bugs get in the way of what could be a better deposit system.

    A Variety of Deals for Existing Users

    We rated casinos by this criterion
    Ranking Criterion
    Significance
    Criterion Points
    Generosity & Frequency
    35%
    3.0
    Variety & Quality
    25%
    4.0
    Recoup Chances
    20%
    2.0
    Transparency of T&Cs
    10%
    5.0
    Bonus Eligibility
    10%
    4.0
    *The ratio of total casinos evaluated according to scores 1-5

    LuckCity’s bonus page is not bad, there’s enough variety for regulars to dip into new deals often. You get a joining offer, tournaments, match-up deals, free spins deals and cashbacks. Some promos repeat under different names, yet there’s a certain rhythm to how everything’s rotated week by week. No deposit bonus isn’t a thing here sadly, but that’s hardly a surprise for ProgressPlay.

    Every promo at LuckCity runs on a 50x wagering rule. That’s on the high end, it won’t be easy to see profit unless you already plan to spend a fair amount.

    Skrill and Neteller don’t qualify for any bonus, including the welcome one, so use a different method if you want to try out the deals.

    Welcome Promotions

    New players get a 100% match up to £100 plus 20 spins on Book of Dead as their LuckCity first deposit bonus. To trigger the deal, you just need to deposit £10 or more. Decent reward, certainly seen worse from ProgressPlay, but what really hurts it is that massive wagering. That makes every deal much harder to benefit from.

    There’s a separate bingo sign up offer worth a look. A £10 deposit gets you a £20 bingo bonus plus 50 spins. The spins come with a 20x wagering cap on winnings, which is still high, but better than the main casino deal. The bingo part is a bit more lenient, it only asks for 2x on the bonus.

    Other Deals & Promo Codes

    There’s a decent loop of promos that target different play styles. Most are active on set days, so you’ll need to time your deposits carefully. Keep in mind all the different LuckCity promo codes too:

    1. Midweek Cashback: Deposit £20 or more on Wednesday using CBGAMES, play casino games and get up to 10% back from deposit losses. Payout is real cash with no rollover, capped at £500.
    2. Cashback Weekend: Deposit at least £25 between Saturday and Sunday. Use the promo code MARKER for roulette or DEALER for other non-blackjack tables. Depending on losses, you can get back up to 15%, also wager-free.
    3. Midweek Wheel: Use WED500, deposit £20, and spin the Wheel of Spins. Prizes vary up to 500 spins. Winnings are tied to 50x wagering.
    4. Monthly Bonus Package: This deal cycles through each month and offers four rotating bonuses. At the start of the month, coupon codes change, games change, and each offer can be claimed three times. The full bundle totals up to £750 and 360 spins, but again, expect all the usual wagering conditions.

    Many of these promos take on festive themes depending on the time of year. During holidays, you’ll often see them dressed up with new names + bonus codes, but the mechanics stay the same.

    Loyalty Programme

    ProgressPlay’s standard reward structure applies here too. The system gives users points for deposits and real-money play, and you’ll earn perks automatically as you move up the ranks. You then get an option to exchange this money in the Rewards Store for lots of goodies. It’s not over the top, and the progress tracking is hidden in the rewards tab, but it’s a nice simple passive loyalty system.

    There’s enough to work with at LuckCity, but unless you’re eyeing cashback, most promos for existing customers demand more patience than they’re worth.

    Numerous Game Selection for the LuckCity Casino

    We rated casinos by this criterion
    Ranking Criterion
    Significance
    Criterion Points
    Range & Quantity of Casino Games
    30%
    4.0
    Reputation of Game Providers
    20%
    5.0
    Game Performance & Mobile Compatibility
    20%
    4.0
    Game Discoverability & User Interface
    15%
    5.0
    Game Description & Features
    15%
    3.0
    *The ratio of total casinos evaluated according to scores 1-5

    The game library at LuckCity Casino is pretty good. There are over 2,500 titles, and most types of players covered: reels, tables, live dealers, bingo, and even keno. But that size also brings a problem: browsing isn’t easy. The homepage lacks any proper game filtering, you really only get an inconvenient provider page that isn’t a provider filter one might expect. Most players will end up using the search bar instead, which lets you search by title or provider.

    Game thumbnails are sharp, and each game shows the provider, a heart icon for favourites, and an info button that links to RTP. You can also click on the provider icon to see their full catalogue. What’s not here, though, are proper game info pages. You have a small info on RTP and that’s it, even here we would prefer to see a dedicated page with all the values.

    What we really liked to see here is the demo mode, but it’s only available after you deposit. Most games loaded without delay and didn’t freeze or stutter, but we still hit a few titles that failed to open at all. Refreshing didn’t fix them, a shame.

    We also checked the mobile version, and since there’s no app we went for the mobile browser. The site works perfectly fine on a browser, and it’s simple to move around, the fixed bottom bar gives you quick access to core pages. Loading times matched the desktop version, and we didn’t come across any slowdowns or broken buttons. But larger images look fuzzy like they’ve been stretched too far. Not the worst mobile version we’ve seen though.

    Game Type Quantity Most Popular Game
    Slots 2,200+ Big Bass Splash
    Casual Games 140+ Aviator
    Table Games 40 20p Roulette
    Live Games 90+ Mega Fire Blaze Roulette Live

    Games available at LuckCity Casino

    There are indeed many games to try here, so let’s break down the top hits for each game type.

    Slots

    The slot library at LuckCity is clearly the most stocked one. They have over 2,200 titles from some of the more recognisable studios, you can find both basic stuff as well as Megaways and jackpots here.

    Game Provider RTP Release Date
    Cleopatra IGT 95.70% 2012
    Big Bass Splash Reel Kingdom 95.67% 2022
    Golden Winner Inspired Gaming 94.50% 2023

    Best LuckCity Casino Slots Games

    Tried Big Bass Splash since it’s one of the most popular games on the site. The design was fun and I enjoyed the cash symbol feature very much. Bison Rising Megaways is a Megaways game with a very basic design, not a fan of that. But I did like the cascading reels feature here.

    Jamie WallJamie Wall Casino Analyst

    Table Games

    The regular casino section at LuckCity isn’t as huge, but it’s not bad by any means. There are about 40 titles, mostly blackjack and roulette, with a few baccarat tables thrown in.

    Game Provider RTP Release Date
    20p Roulette Inspired Gaming 99.51% 2015
    3D European Roulette Iron Dog Studio 97.30% 2017
    Casino Stud Poker Play’n Go 94.48% 2012

    Best LuckCity Casino Slots Games

    I picked Premium Blackjack Pro, one of the highest RTP table games. Not bad, you can wager from as little as £0.10 which I liked, but I really wasn’t a fan of the black table colour.

    Jamie WallJamie Wall Casino Analyst

    Live Games

    Live Casino at LuckCity is a step up from the regular tables. There’s a separate tab for live games, and you’ll find about 90 different titles available. We could easily spot blackjack, roulette, poker, baccarat, and some game show picks.

    Game Provider RTP Release Date
    Mega Fire Blaze Roulette Live Playtech 97.30% 2021
    Spin a Win Playtech 97.22% 2018
    Mega Ball Evolution 95.00% 2020

    Best LuckCity Casino Live Games

    Decided to give Monopoly Live a go. Fun game, I really like the animations here as well as the feature selection.

    Jamie WallJamie Wall Casino Analyst

    Casual Games

    The casual category was better than we expected. There are around 140 titles that include scratch cards, keno, and other instant win picks.

    Game Provider RTP Release Date
    Aviator Spribe 97.00% 2019
    9 Masks of Fire Land & Win Switch Studios 96.06% 2024
    Bucking Rider Play’n Go 94.70% 2025

    Best LuckCity Casino Casual Games

    Aviator was listed among the featured casual games, it has interesting gameplay, I’ll give it that but the design is pretty boring.

    Jamie WallJamie Wall Casino Analyst

    Bingo

    Bingo at LuckCity is small and is clearly still being developed. We counted 13 rooms, including the standard 75, 80, and 90-ball formats, along with a few themed rooms like Deal or No Deal and Speed Bingo. Games launch often, and we rarely wait more than a couple of minutes to join a match. Some events are free-to-play and pop up regularly enough to notice.

    Each room sticks to a clean design, and ticket prices are clearly shown. The layout helps you keep up with the action without much effort, and we liked that even the themed rooms don’t go overboard and are simple to follow.

    LuckCity has a huge game count with strong performance and even a demo mode, but the lack of filters does drag down the overall experience.

    Low Minimum Cashouts

    We rated casinos by this criterion
    Ranking Criterion
    Significance
    Criterion Points
    Range of Methods
    25%
    2.0
    Quantity of Methods
    25%
    3.0
    Identity Verification Flow
    20%
    5.0
    Processing Speed Compliance
    20%
    4.0
    Disclosure Transparency
    10%
    5.0
    *The ratio of total casinos evaluated according to scores 1-5

    LuckCity has nine withdrawal methods, which is already a strong start. We liked that cashouts begin at just £5, a rare sight, especially for PayPal. Funds are usually sent out within 24 hours, which lines up with our own payout.

    Withdrawals come with a 1% fee capped at £3 for all methods. Most casinos drop fees completely, so we didn’t see a good reason for this one.

    Method Min Withdrawal Withdrawal Time Fees
    Visa £5 3–7 business Day 1% up to £3
    Mastercard £5 3–7 business Day 1% up to £3
    PayPal £5 3–7 business Day 1% up to £3
    Instant Bank Transfer £5 1 business Days 1% up to £3
    Apple Pay £5 3 business Days 1% up to £3
    Payz £5 3 business Days 1% up to £3
    Neteller £5 1 business Days 1% up to £3
    Skrill £5 1 business Days 1% up to £3

    LuckCity Casino Withdrawal Methods

    I withdrew £30 through Visa and the process barely took me half a minute to submit. The money showed up the next morning, so no delay. The only catch was the processing fee, which took £0.30 off the total, not huge, but still annoying to see it disappear just for taking money out.

    Jamie WallJamie Wall Casino Analyst

    Verification

    KYC was just as simple, the site runs automatic verification during the sign-up. In our case, we had no issues, but if you are prompted to send more documents, you can upload them through the account area. We wouldn’t recommend you to use email. If you have any questions, give their FAQ a go, they actually explained the whole process pretty well there.

    Overall, LuckCity cashouts work well and are fast. The low minimum is a plus, and we didn’t hit any technical issues, but the fee makes every withdrawal sting a little, and there’s no way around it.

    Casino Customer Service

    We rated casinos by this criterion
    Ranking Criterion
    Significance
    Criterion Points
    Contact Methods Variety
    30%
    2.0
    Quality of Responses and Support Interaction
    25%
    4.0
    Response Time Across Contact Methods
    20%
    3.0
    Ease of Access to Contact Methods
    20%
    4.0
    Availability Across Devices and Browsers
    5%
    5.0
    *The ratio of total casinos evaluated according to scores 1-5

    Support at LuckCity looks well-prepared, with live chat, email, and a detailed FAQ. Most things are handled through the help widget on the site, and the FAQ section itself is large, with over 100+ topics split into categories like payments, bonuses, and account access. That said, the entries stay pretty surface-level and don’t go into much depth.

    You won’t find phone support here though, and what’s even more odd is that the email address ([email protected]) isn’t shown anywhere obvious on the site, so we had to ask support directly just to get it. That said, with the email you are up for a lengthy wait to get your answer, this is universal. Chat, on the other hand, is open 24/7 and loads through the Help Centre, but only if you keep that window open, otherwise it might crash.

    Support Channel Availability Response Time
    Live Chat 24/7 1–3 minutes
    Email 24/7 Within 24 hours
    Phone Not Available
    FAQ 24/7 Instant (self-service)

    Support Options at LuckCity Casino

    You can reach live chat via the bottom right-hand corner after you click the Support button on the left-hand menu. Still, it is glitchy indeed, sometimes it will pop up and sometimes it just doesn’t appear.

    After a few tries, I got connected to a chatbot that presented me with the most common questions. I wanted to talk to a human, so I clicked “My question is not listed”. Even so, the bot asked me to enter the question and tried to answer it by itself, the results weren’t bad per se. Doubt it will be able to handle complex requests, but it’s not the worst way to lessen the load on the team.

    After the bot attempted to answer, I got an option to connect to the agent, and got connected in less than 30 seconds. Asked if they have email/phone support available, if they plan on adding new deals in the near future and if there are any fees on top-ups. Each question took like a minute to answer, and the answers were helpful as short as they were.

    Jamie WallJamie Wall Casino Analyst

    Support is fast and polite, but we really disliked how glitchy the chat actually is. It can take a few tries just to open.

    Sportsbook

    LuckCity has quite a decent sportsbook, it’s clear the casino puts serious focus here: the banner, layout, and menu structure give the whole thing weight. You can jump between upcoming events, live games, racing, and results through a compact top bar. On the left, there’s a breakdown of all pre-match and in-play markets. In the centre, the markets open in a flat list. On the right, you get the bet slip and quickbet tool.

    There’s plenty to bet on here: football, tennis, basketball, racing, esports plus niche stuff too. All the main bet types are here: singles, multiples, systems, each way bets. One clear letdown though: there’s no live streaming, that’s disappointing.

    LuckCity leans into its sportsbook enough to back it with several sports-related promos. Most of these are just repackaged for different days or events, but to be fair, they’re still decent picks if you bet often.

    Sports Welcome Offer

    First-time punters can pick up a £20 free bet. To get it, deposit £10 and stake the same amount on any sports market. You’ll then receive a £20 token with just 1x wagering attached, way better than the casino-side terms.

    Beyond that, the recurring promos pop up every week. These tend to revolve around football, basketball, or whatever’s trending at the moment. Here’s a quick look:

    1. Free Bet Mondays: Drop £50+ using bonus code FBM and bet the same on Monday to get a £20 Free Bet. Only 1x wagering.
    2. 10% Sports Cashback: Most sports markets here carry a cashback tag – usually 10% back on net losses up to £500. The code and conditions change depending on which sport the deal covers, but it’s always listed on the promo page. A rather unique betting offer that covers a lot of ground.
    3. Event-Based Deals: Big tournaments often bring a set of temporary deals, sometimes cashback, sometimes boosted odds or special Free Bets tied to match outcomes.

    Verdict

    LuckCity Casino doesn’t try to look different, but it does throw in enough to give players a reason to stick around. The game count is high, the bonus selection goes beyond just the welcome bonus, and there’s a loyalty programme plus bingo and sports betting. Those are good signs. But even with all this content, some choices feel strange – like lack of basic tools such as provider filters or not giving each game an info page.

    We liked the range of payment methods and the accessible withdrawals, even if the 1% withdrawal fee drags that down a notch. Support operates 24/7, awesome, but the live chat is too glitchy. There’s enough here for bonus hunters and slot players to try, but this isn’t a site that goes above and beyond. Give it a try if you are fine with working around its flaws.

    We’ve broken down the main upsides and downsides of LuckCity Casino after going through everything.

    • 2,500+ games from 25+ providers
    • Bingo, live casino, and sportsbook tabs
    • Min. withdrawal is just £5
    • Over 10 bonuses, including cashback deals
    • 1% fee on every withdrawal
    • No provider filter, hard to browse
    • Live chat and sidebar can be glitchy
    • Must deposit to access demo mode
    Ranking Criterion
    Criterion Points
    LuckCity Bonuses
    Discover 1 LuckCity bonus code available in June 2025

    1 Deal available in United Kingdom

    LuckCity Available for UK Players
    VERIFIED

    Min Deposit: £10

    Wagering: 50x

    Suggested
    LuckCity Available for UK Players
    VERIFIED
    No Deposit Bonus Spins

    Bonus type: No Deposit, Free Spins, Code, Free Play, Sign Up, No Card Details, No ID Verification

    Min Deposit: No Deposit

    Wagering: 40x

    Suggested
    LuckCity Available for UK Players
    VERIFIED

    Bonus type: Free Spins, Highroller Bonus, First Deposit Bonus

    Min Deposit: £20

    Wagering: 30x

    Suggested
    LuckCity Available for UK Players
    VERIFIED

    Bonus type: Free Spins, No Wagering, Welcome Bonus, First Deposit Bonus

    Min Deposit: £15

    Wagering: No Wager

    Suggested
    LuckCity Available for UK Players
    VERIFIED

    Bonus type: Free Spins, No Wagering, Welcome Bonus

    Min Deposit: £10

    Wagering: 40x GB, 0x FS

    LuckCity Sister Sites

    PlayWins
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    T&Cs Apply #Ad, 18+, GambleAware.org | New Players Only. New Players Only. Wagering occurs from real balance first. 50X wagering the bonus. Contribution may vary per game. Available on selected games only. The wagering requirement is calculated on bonus bets only. Bonus valid 30 Days from receipt. Max conversion: 3 times the bonus amount. Wager from real balance first. 50X wager the bonus. Contribution varies per game. Selected games only. Wager calculated on bonus bets only. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3 times the bonus amount or from free spins: £20. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3 times the bonus amount or from free spins: £20. Min Deposit £10 required. Limited to 5 brands within the network. Withdrawal requests void all active/pending bonuses. Excluded Skrill and Neteller deposits. Full Bonus T&C

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