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LuckCity Casino might wear a fresh name, but it's built on the ProgressPlay engine most UK players know well. That alone sets expectations, but is there really nothing that sets it apart? This LuckCity Casino review will try to answer that from a player’s point of view.
LuckCity came onto the scene in 2024 and is part of the ProgressPlay lineup. The moment we landed on the site, it had that unmistakable feel we’ve seen before. It runs a full-service setup with casino games, sports betting and even bingo. But nothing about it feels like it’s trying to be more than just another name added to the company’s long list.
ProgressPlay isn’t new, but it’s far from spotless. In 2023, they were hit with a six-figure fine from the UK Gambling Commission. It wasn’t some minor infraction; the regulator flagged repeated failures in handling customer safety and financial checks. That doesn’t point the finger at LuckCity directly, they still are operated by the same licence and didn’t get into any blacklists.
Parent Company | ProgressPlay Limited |
---|---|
Website | luckcity.com |
Head Office Address | Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta |
CEO | Itai Loewenstein |
Company Size | 200+ employees |
Company information
LuckCity hasn’t made any effort to be its own thing. You’ll find thousands of games, a working sportsbook, and bingo rooms that load fine, but nothing that leaves a strong impression.
LuckCity doesn’t try to surprise, it really is ProgressPlay casino through. This time it goes for darker grey tones mixed with dull green which we quite liked. Casino, live casino, and sportsbook tabs are right next to the logo, followed by a search bar. On the right, there’s a large deposit button and a user account tab.
Above the game grid, there’s a rotating promo banner with the current offers. It scrolls automatically and takes up the full page width, we don’t think this is a wise use of space but it doesn’t distract, so it could be worse.
There’s a sidebar which you will mainly use for navigation, it has links to favourites, a game list, LuckCity bonuses, support, and a rewards section. The menu works most of the time, but it glitched on us twice, collapsing when it should have expanded. We also ran into trouble with the live chat icon. On one occasion, it didn’t load at all, leaving no way to start a support request unless we refreshed the page. The footer, at least, was built better, all core links are present, from policy and terms to full payment info, and it’s easy to find everything.
I signed up in just under two minutes. The form asked for basic details across three screens, and all fields were labelled clearly. What threw me off slightly was being asked about marketing preferences twice: once midway, and again after confirming my details. I had to opt out both times manually. Right after finishing, I received a text with a code to confirm my mobile number. Had no delays, it was all done from start to finish in one go.
Jamie Wall Casino Analyst
LuckCity has quite a decent sportsbook, it’s clear the casino puts serious focus here: the banner, layout, and menu structure give the whole thing weight. You can jump between upcoming events, live games, racing, and results through a compact top bar. On the left, there’s a breakdown of all pre-match and in-play markets. In the centre, the markets open in a flat list. On the right, you get the bet slip and quickbet tool.
There’s plenty to bet on here: football, tennis, basketball, racing, esports plus niche stuff too. All the main bet types are here: singles, multiples, systems, each way bets. One clear letdown though: there’s no live streaming, that’s disappointing.
LuckCity leans into its sportsbook enough to back it with several sports-related promos. Most of these are just repackaged for different days or events, but to be fair, they’re still decent picks if you bet often.
First-time punters can pick up a £20 free bet. To get it, deposit £10 and stake the same amount on any sports market. You’ll then receive a £20 token with just 1x wagering attached, way better than the casino-side terms.
Beyond that, the recurring promos pop up every week. These tend to revolve around football, basketball, or whatever’s trending at the moment. Here’s a quick look:
LuckCity Casino doesn’t try to look different, but it does throw in enough to give players a reason to stick around. The game count is high, the bonus selection goes beyond just the welcome bonus, and there’s a loyalty programme plus bingo and sports betting. Those are good signs. But even with all this content, some choices feel strange – like lack of basic tools such as provider filters or not giving each game an info page.
We liked the range of payment methods and the accessible withdrawals, even if the 1% withdrawal fee drags that down a notch. Support operates 24/7, awesome, but the live chat is too glitchy. There’s enough here for bonus hunters and slot players to try, but this isn’t a site that goes above and beyond. Give it a try if you are fine with working around its flaws.
We’ve broken down the main upsides and downsides of LuckCity Casino after going through everything.
1 Deal available in United Kingdom
Min Deposit: £10
Wagering: 50x
Bonus type: No Deposit, Free Spins, Code, Free Play, Sign Up, No Card Details, No ID Verification
Min Deposit: No Deposit
Wagering: 40x
Bonus type: Free Spins, Highroller Bonus, First Deposit Bonus
Min Deposit: £20
Wagering: 30x
Bonus type: Free Spins, No Wagering, Welcome Bonus, First Deposit Bonus
Min Deposit: £15
Wagering: No Wager
Bonus type: Free Spins, No Wagering, Welcome Bonus
Min Deposit: £10
Wagering: 40x GB, 0x FS
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