LuckCity Casino

LuckCity is licensed by both the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (account 39335). They managed to keep their licence after getting fined by UKGC, all of this is easy to verify.

Everything within the Responsible Gambling section is actually explained in plain language. You can set deposit limits, use session timers and cool-off breaks, if someone wants to stop entirely, there’s a support email where exclusion can be requested directly. The casino links out to major responsible gambling services as well as a few smaller regional groups.

There’s a firm age policy too, players under 18 can’t sign up, and if the automatic checks fail, the account gets locked until proof is given. Data protection is active through encryption, though the site doesn’t offer a two-factor login, a shame as it would only benefit it.

Licences and Security Aspects of LuckCity Casino

There are eleven deposit methods available on LuckCity, which is more than we usually see on other iGaming sites. It keeps things broad enough for almost any UK player to get started without a workaround required. The minimum deposit is set at £10 across the board, fair. The casino also doesn’t charge a fee for any deposit method, and each one is labelled as instant, we didn’t see anything that contradicted that claim.

LuckCity Casino Deposit Methods

I tried to drop £10 through Visa, and the page locked up mid-load. I backed out, and tried again with PayPal, but got the same freeze. Only after switching to Incognito did the process work, this time, Visa pushed through in under 10 seconds. This is something we had run into on other ProgressPlay sites, so we knew what to do. Without knowing to try that, however, most players would probably think the issue was on their bank’s end, not the site’s.

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LuckCity’s bonus page is not bad, there’s enough variety for regulars to dip into new deals often. You get a joining offer, tournaments, match-up deals, free spins deals and cashbacks. Some promos repeat under different names, yet there’s a certain rhythm to how everything’s rotated week by week. No deposit bonus isn’t a thing here sadly, but that’s hardly a surprise for ProgressPlay.

Welcome Promotions

New players get a 100% match up to £100 plus 20 spins on Book of Dead as their LuckCity first deposit bonus. To trigger the deal, you just need to deposit £10 or more. Decent reward, certainly seen worse from ProgressPlay, but what really hurts it is that massive wagering. That makes every deal much harder to benefit from.

There’s a separate bingo sign up offer worth a look. A £10 deposit gets you a £20 bingo bonus plus 50 spins. The spins come with a 20x wagering cap on winnings, which is still high, but better than the main casino deal. The bingo part is a bit more lenient, it only asks for 2x on the bonus.

Other Deals & Promo Codes

There’s a decent loop of promos that target different play styles. Most are active on set days, so you’ll need to time your deposits carefully. Keep in mind all the different LuckCity promo codes too:

1. Midweek Cashback: Deposit £20 or more on Wednesday using CBGAMES, play casino games and get up to 10% back from deposit losses. Payout is real cash with no rollover, capped at £500.
2. Cashback Weekend: Deposit at least £25 between Saturday and Sunday. Use the promo code MARKER for roulette or DEALER for other non-blackjack tables. Depending on losses, you can get back up to 15%, also wager-free.
3. Midweek Wheel: Use WED500, deposit £20, and spin the Wheel of Spins. Prizes vary up to 500 spins. Winnings are tied to 50x wagering.
4. Monthly Bonus Package: This deal cycles through each month and offers four rotating bonuses. At the start of the month, coupon codes change, games change, and each offer can be claimed three times. The full bundle totals up to £750 and 360 spins, but again, expect all the usual wagering conditions.

Many of these promos take on festive themes depending on the time of year. During holidays, you’ll often see them dressed up with new names + bonus codes, but the mechanics stay the same.

Loyalty Programme

ProgressPlay’s standard reward structure applies here too. The system gives users points for deposits and real-money play, and you’ll earn perks automatically as you move up the ranks. You then get an option to exchange this money in the Rewards Store for lots of goodies. It’s not over the top, and the progress tracking is hidden in the rewards tab, but it’s a nice simple passive loyalty system.

The game library at LuckCity Casino is pretty good. There are over 2,500 titles, and most types of players covered: reels, tables, live dealers, bingo, and even keno. But that size also brings a problem: browsing isn’t easy. The homepage lacks any proper game filtering, you really only get an inconvenient provider page that isn’t a provider filter one might expect. Most players will end up using the search bar instead, which lets you search by title or provider.

Game thumbnails are sharp, and each game shows the provider, a heart icon for favourites, and an info button that links to RTP. You can also click on the provider icon to see their full catalogue. What’s not here, though, are proper game info pages. You have a small info on RTP and that’s it, even here we would prefer to see a dedicated page with all the values.

What we really liked to see here is the demo mode, but it’s only available after you deposit. Most games loaded without delay and didn’t freeze or stutter, but we still hit a few titles that failed to open at all. Refreshing didn’t fix them, a shame.

We also checked the mobile version, and since there’s no app we went for the mobile browser. The site works perfectly fine on a browser, and it’s simple to move around, the fixed bottom bar gives you quick access to core pages. Loading times matched the desktop version, and we didn’t come across any slowdowns or broken buttons. But larger images look fuzzy like they’ve been stretched too far. Not the worst mobile version we’ve seen though.

Games available at LuckCity Casino

There are indeed many games to try here, so let’s break down the top hits for each game type.

Slots

The slot library at LuckCity is clearly the most stocked one. They have over 2,200 titles from some of the more recognisable studios, you can find both basic stuff as well as Megaways and jackpots here.

Best LuckCity Casino Slots Games

Tried Big Bass Splash since it’s one of the most popular games on the site. The design was fun and I enjoyed the cash symbol feature very much. Bison Rising Megaways is a Megaways game with a very basic design, not a fan of that. But I did like the cascading reels feature here.

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Table Games

The regular casino section at LuckCity isn’t as huge, but it’s not bad by any means. There are about 40 titles, mostly blackjack and roulette, with a few baccarat tables thrown in.

Best LuckCity Casino Slots Games

I picked Premium Blackjack Pro, one of the highest RTP table games. Not bad, you can wager from as little as £0.10 which I liked, but I really wasn’t a fan of the black table colour.

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Live Games

Live Casino at LuckCity is a step up from the regular tables. There’s a separate tab for live games, and you’ll find about 90 different titles available. We could easily spot blackjack, roulette, poker, baccarat, and some game show picks.

Best LuckCity Casino Live Games

Decided to give Monopoly Live a go. Fun game, I really like the animations here as well as the feature selection.

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Casual Games

The casual category was better than we expected. There are around 140 titles that include scratch cards, keno, and other instant win picks.

Best LuckCity Casino Casual Games

Aviator was listed among the featured casual games, it has interesting gameplay, I’ll give it that but the design is pretty boring.

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Bingo

Bingo at LuckCity is small and is clearly still being developed. We counted 13 rooms, including the standard 75, 80, and 90-ball formats, along with a few themed rooms like Deal or No Deal and Speed Bingo. Games launch often, and we rarely wait more than a couple of minutes to join a match. Some events are free-to-play and pop up regularly enough to notice.

Each room sticks to a clean design, and ticket prices are clearly shown. The layout helps you keep up with the action without much effort, and we liked that even the themed rooms don’t go overboard and are simple to follow.

LuckCity has nine withdrawal methods, which is already a strong start. We liked that cashouts begin at just £5, a rare sight, especially for PayPal. Funds are usually sent out within 24 hours, which lines up with our own payout.

LuckCity Casino Withdrawal Methods

I withdrew £30 through Visa and the process barely took me half a minute to submit. The money showed up the next morning, so no delay. The only catch was the processing fee, which took £0.30 off the total, not huge, but still annoying to see it disappear just for taking money out.

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Verification

KYC was just as simple, the site runs automatic verification during the sign-up. In our case, we had no issues, but if you are prompted to send more documents, you can upload them through the account area. We wouldn’t recommend you to use email. If you have any questions, give their FAQ a go, they actually explained the whole process pretty well there.

Support at LuckCity looks well-prepared, with live chat, email, and a detailed FAQ. Most things are handled through the help widget on the site, and the FAQ section itself is large, with over 100+ topics split into categories like payments, bonuses, and account access. That said, the entries stay pretty surface-level and don’t go into much depth.

You won’t find phone support here though, and what’s even more odd is that the email address ([email protected]) isn’t shown anywhere obvious on the site, so we had to ask support directly just to get it. That said, with the email you are up for a lengthy wait to get your answer, this is universal. Chat, on the other hand, is open 24/7 and loads through the Help Centre, but only if you keep that window open, otherwise it might crash.

Support Options at LuckCity Casino

You can reach live chat via the bottom right-hand corner after you click the Support button on the left-hand menu. Still, it is glitchy indeed, sometimes it will pop up and sometimes it just doesn’t appear.

After a few tries, I got connected to a chatbot that presented me with the most common questions. I wanted to talk to a human, so I clicked “My question is not listed”. Even so, the bot asked me to enter the question and tried to answer it by itself, the results weren’t bad per se. Doubt it will be able to handle complex requests, but it’s not the worst way to lessen the load on the team.

After the bot attempted to answer, I got an option to connect to the agent, and got connected in less than 30 seconds. Asked if they have email/phone support available, if they plan on adding new deals in the near future and if there are any fees on top-ups. Each question took like a minute to answer, and the answers were helpful as short as they were.

Jamie Wall Casino Analyst