Loot Casino

First Impression

Loot Casino presents a familiar face to those who know Jumpman Gaming‘s style, but this time, it sports a bank-vault theme with a white and yellow colour scheme that makes the website pop. When you first land on the homepage, you’re greeted by a prominent advertisement for the welcome bonus, a display of featured games, and a brief yet handy FAQ section that quickly addresses common queries.

The game selection is neatly organised by type, allowing users to easily explore new and popular titles. You can also mark games as favourites, simplifying returning to your top choices without searching the menu each time. However, while you can sort games alphabetically or in reverse, there needs to be a provider filter to guarantee that you find games from specific developers.

The search function is a useful feature that helps mitigate this issue by allowing for quick, direct searches. Still, it‘s not a complete solution for those who prefer filtering by game provider.

Expert's Rating

First Impression 3.9

Loot Casino showcases generally a pleasant impression, thanks mainly to its neat design and orderly layout. The distinct visuals bring a refreshing flair that differentiates it from other similar casinos. Still, it could use better filtering options. Still, being able to sort games more precisely would make finding favourites much easier. Overall, I‘d give the usability of the casino a 3.9 out of 5. It‘s a solid setup that works well for most players, though a few tweaks could make using the site much more convenient.

Jamie Wall Casino Analyst

Licensing, Security, and Player Protection

Loot Casino holds a license from the Gambling Commission in Great Britain, with license number 39175, for its bingo and casino activities. This oversight is crucial as it confirms the casino meets the stringent standards set by one of the toughest regulatory bodies in the industry, reassuring players about its legitimacy and security.

From the beginning, Loot Casino focuses on player safety. They start with a questionnaire that helps players understand their gambling habits and recognise potential risks. This initiative is part of a larger effort to encourage responsible gaming. Players can set deposit limits, opt for self-exclusion, or take breaks to manage gaming behaviour. The casino also uses reality checks to remind players of the duration of their playing, promoting a balanced approach to online gaming.

To block underage gambling, Loot Casino implements strict verification processes and supports parents with resources like Net Nanny and GamCare, designed to prevent minors’ access to gambling sites. They also support GAMSTOP, allowing players to block themselves from all online gambling sites, reinforcing their commitment to responsible gaming.

On the security front, Loot Casino protects player data and transactions using SSL encryption, providing high levels of IT security to keep player information confidential.

For those needing additional support, the casino recommends contacting organisations like GamCare, Gamblers Anonymous, and Gambling Therapy. By aligning with these reputable entities, Loot Casino not only meets legal requirements but also actively contributes to the welfare of its players.

Expert's Rating

License and Security 4.4

Loot Casino’s dedication to safety and reliability aligns with industry best practices and meets stringent regulatory standards. Their proactive stance on responsible gaming and securing a safe online environment earns them a 4.4 out of 5 rating.

Jamie Wall Casino Analyst

Registration and Account Confirmation at Loot Casino

Signing up at Loot Casino is a pretty simple process I went through myself. Here’s a breakdown of the steps involved, along with some useful tips once you’re registered:

Head to the Registration Section

Click on the standard Jumpman’s ‘Join Now’ button on Loot Casino’s homepage.

Fill Out the Form

You’ll need to provide some basic information, such as your name, email address, and date of birth, to prove that you’re of legal age to play.

Set Up Your Login Details

Choose a Loot Casino login (username) and a strong password to secure your account.

Verify Your Email

After submitting your form, check your email for a verification link from Loot Casino. Click on this link to confirm your email address.

Complete Identity Verification

You must verify your identity to meet regulatory requirements. This usually involves uploading documents such as a passport or driver’s license through the casino’s secure portal.

Confirm Your Address

You will also need to verify your address by providing a utility bill or a bank statement that is usually three months old.

Wait for Approval

Once your documents are submitted, the casino will review them. Approval usually takes a couple of days.

Welcome Promotion

Loot Casino invites players to kick off their gaming with a dynamic Loot Casino welcome bonus that could significantly boost their playing funds. The offer revolves around the Multiplier Wheel, which players get to spin up to three times: once with each of their first three deposits of at least £10. The promotion goes like this — deposit £10 or more, and you can multiply your deposit amount by up to 10 times in bonus funds. If maximum bonuses are hit each time, this can total up to £6,000 in additional funds across the three deposits.

Here‘s the catch: the bonus comes with a 65x wagering requirement, which is on the higher side and could be a hurdle for players hoping to withdraw their bonus winnings quickly.

Rewards Reel

The Rewards Reel is an innovative feature that improves the daily gaming routine. Players can spin this reel twice a day for free, with the potential to win free spins and collect fruit symbols for bigger prizes. This feature is exclusively available to funded players, adding a layer of exclusivity and rewarding consistent play.

Prizes from the Rewards Reel vary, including instant free spins or accumulative rewards that build throughout the week. The opportunity to collect symbols and win up to 20 free spins adds an element of ongoing entertainment. However, like the welcome offer, the Rewards Reel has a 65x wagering requirement on any free spins won.

Regular Monthly Giveaways

Loot Casino maintains the freebie excitement month-to-month with its Regular Monthly Giveaways. Players can win various prizes each month, from gadgets to furniture, by simply wagering on selected slots. For every £10 wagered, players gain an entry into the giveaway, with each additional £10 wager adding another entry. This ongoing promotion is a fantastic way to keep players returning, offering tangible rewards extending beyond the virtual sector.

Non-Stop Drop Prize Draw

The Non-Stop Drop Prize Draw offers players the chance to win a share of a hefty £175,000 every month until the end of June. Players can win cash prizes on any spin by playing qualifying games, including popular titles like Coin Strike and Buffalo Power.

This prize draw is particularly appealing as it spreads across all Jumpman gaming sites, increasing the pool of participants. The draw’s random nature and the possibility of winning multiple cash prizes add to its appeal. However, the randomness also means that only some participants will win, potentially leading to disappointment among frequent players.

Cash Days

The Cash Days event is another fun monthly competition that allows players to win a share of £80,000 by playing qualifying slots. Points are earned based on winnings, with every £1 won translating into 10 points on the leaderboard.

This event is great for competitive players who like seeing their names rise in the rankings. The requirement to keep playing to climb the leaderboard might encourage more spending than some players are comfortable with. Still, the tingle of competing and the possibility of a significant cash reward can be a strong draw.

Scratch for Cash

Loot Casino offers the “Scratch for Cash” promotion, which appeals to scratch card fans with a nice chance to win £1,000 each month. Participants must wager a minimum of £10 on any scratch card games featured under the “Scratch Cards” tab from the start to the end of any month. Every additional £10 wagered on these games earns an extra entry into the monthly prize draw. This prize draw is a common feature across all Jumpman gaming sites, with the prize being a significant £1,000 in real cash credited directly to the winner’s account.

PRO Free Spins

For those who prefer spinning the reels, the “PRO Free Spins” offer provides a regular opportunity to earn between 50 and 500 free spins on popular slots such as Starburst and Fluffy Favourites. To activate this offer, players must deposit at least £20 and enter the promotional code ‘PRO’. This Loot Casino promo code is reusable weekly, adding a layer of continual rewards. It’s important to note that this promotion has a 65x wagering requirement, which could affect the overall value of the free spins won.

Turbo Reel

The “Turbo Reel” is a boosted version of the traditional Mega Reel, giving players who deposit £100 or more a chance to win between 50 to 500 free spins on selected games. The opportunity to unlock the Turbo Reel is random, providing an element of surprise with each qualifying deposit. Like other promotions, the Turbo Reel comes with a 65x wagering requirement.

Happy Hours

Midweek at Loot Casino brings “Happy Hours,” offering funded players free spins on the slot game Hot to Burn every Wednesday between 3 and 7 PM. Players must log in during these hours and are eligible if they have funded their account since the previous Monday. This promotion also includes the familiar 65x wagering requirement, consistent across Loot Casino’s free spin offers.

Winner Winner Chicken Dinner

The “Winner Winner Chicken Dinner” promotion adds a quirky twist by rewarding the player with the highest single spin win each month with a £50 Just Eat Voucher. This unique blend of online gaming and real-world rewards underscores Loot Casino‘s attempt to create a fun and fun atmosphere for its players. There are no alternative cash prizes, meaning the voucher must be used for what it’s intended— a celebratory meal.

Expert's Rating

Bonuses & Special Offers 4.2

Loot Casino’s range of promotions offers a variety of ways to elevate the gameplay, from free spins to gadgets. However, the high 65x wagering requirements attached to most of the bonuses can significantly diminish their attractiveness, making it harder for players to withdraw winnings derived from these promotions. Additionally, the lack of a no-deposit bonus might deter those looking to try the casino without an upfront investment. Considering these factors, I would rate Loot Casino’s bonuses at 4.2 out of 5. While the promotions are creative, the associated terms could be more player-friendly to make these bonuses truly compelling.

Jamie Wall Casino Analyst

Trophies Rewards

Loot Casino’s loyalty program is structured around a dynamic trophy system that rewards player commitment and frequent play. Participants complete various fun tasks to earn trophies, with hundreds available for collection. Each set of five trophies unlocks a new level, increasing the rewards that can be claimed.

The rewards scale with the number of levels achieved. Players advancing through levels 1-5 can earn over five free spins, those reaching levels 6-10 can gain over ten, levels 11-15 unlock fifteen-plus, and surpassing level 16 rewards players with more than twenty free spins. These spins are available on the Mega Reel, which is updated monthly to include various slot games.

Additionally, the casino has introduced the “200 Club” for the most dedicated players. Collecting 200 trophies earns a free £10 Amazon Voucher. Furthermore, every set of five trophies not only progresses players to the next level but also provides a chance to win up to 500 free spins. Unfortunately, here, too, the free spins come with a 65x wagering requirement, so keep this in mind.

Expert's Rating

Loyalty Programme 4.0

Loot Casino’s approach to a loyalty program is much different from the standard casino formula. It’s a richly detailed and potentially rewarding system designed to gamify regular play. However, its high wagering requirements might diminish its appeal for some. This aspect means that while the rewards are substantial, reaping their full benefits can be challenging due to the stringent conditions attached. Given these considerations, I rate Loot Casino’s VIP and loyalty program a 4 out of 5. The program is innovative and generously planned, but it would gain from more accessible wagering terms to boost its overall value

Jamie Wall Casino Analyst

Starburst

RTP 96.1%

Max win x 50000

Fishin Frenzy Fortune Spins

RTP 94.95%

Max win x 50000

Golden Temple

RTP 96.25%

Max win x 1000

Age of the Gods: Prince of Olympus

RTP 94.33%

Max win x 4000

Book of Ra

RTP 92.13%

Max win x x10014.10

Book of Dead

RTP 96.21%

Max win x 5000.00

Fire Joker

RTP 96%

Max win x 800

Big Bass Bonanza

RTP 96.71%

Max win x 2100

Jackpot Games

Loot Casino spices up its game portfolio with over 60 jackpot games, delivering an upgraded slot’s action. These games, which include progressive and fixed jackpots, are sought after for their unique gameplay.

Scratchcard Games

Loot Casino provides a collection of over 70 scratchcard games, making it a notable destination for fans of instant win titles. This segment of the casino’s offerings brings a quick-play element to the gambling website, which is ideal for players looking for immediate results.

Table & Live Games

Loot Casino offers a compelling selection of table and live casino games grouped together under the ‘Table Games’ section. This mix can sometimes make navigation tricky as players search through a combined list of traditional table games and live dealer action. The casino currently boasts a lineup of over 70 table and live game options, including popular varieties of roulette, blackjack, poker, baccarat, and game shows.

Bingo Games

Like other UK bingo sites, Loot Casino boasts a cosy collection of 10 bingo rooms, appealing to fans of 30, 75, 80, and 90-ball bingo alongside a selection of Slingo games. This provides a welcoming variety for bingo lovers looking for a game that suits their preferred pace and style.

The bingo area is thoughtfully designed with player convenience in mind. Before joining a game, players can see when the next session starts, how many are playing, and the prize pool for each room. This level of detail helps in planning and increases the fun as players decide which room to enter based on the potential rewards and the number of competitors.

Favourites among the community include the Penny Power Hour, Heavy Weight, and the classic 90 Ball Bingo. These rooms have garnered a following due to their fun gameplay and the communal atmosphere they foster among players.

Expert's Rating

Variety of Games 4.5

Loot Casino offers various gaming options, including slots, bingo, table games, and live dealer sessions. Nonetheless, the casino’s interface would benefit from improvements for easier browsing. One notable issue is the need for a provider filter, which complicates locating specific games. Additionally, integrating live game shows with table games with clear categorisation can lead to clarity, highlighting the need for better organisation and distinct labelling in the game lobby. Patching up the interface to separate and clearly label game types would help players easily find and play their games. This aspect of the casino deserves a 4.5 out of 5 rating, as the potential for an excellent gaming environment is there, yet the current setup hinders it.

Jamie Wall Casino Analyst

Mobile Optimisation

Loot Casino has made sure that players can access their favourite games from almost any device. Their website works great be you’re at home on your desktop or out and about using your smartphone or tablet. The mobile site is well-designed, adapting to smaller screens and touch controls without an issue.

For Android users, Loot Casino offers a dedicated app that maintains the quality of their mobile website. The app is easy to use and runs fluidly, providing a hassle-free gamble without any issues.

Using the mobile version of the casino myself, I noticed that it loads quickly, even over mobile data, and not just when connected to Wi-Fi. The layout is intuitively designed, making browsing through the casino’s sections and playing games easy without any frustrating delays or technical issues.

Expert's Rating

Mobile Optimisation 4.3

Loot Casino has done a commendable job making its casino accessible and fun for mobile users. Adding an Android app improves this accessibility, though an iOS app would round out its offerings nicely. Overall, I‘d give Loot Casino a 4.3 out of 5 for their device compatibility and mobile performance. Offering an app for iOS users would also push this rating even higher.

Jamie Wall Casino Analyst

Deposit Methods

Loot Casino makes it easy for players to start playing quickly with various payment methods, including Debit Cards, Pay by Mobile, and other e-wallets. All these options process transactions instantly so that you can jump right into the games without any waiting.

To deposit, simply log into your account, go to the cashier, choose your payment method, specify the amount you wish to deposit, and follow the prompts to complete the transaction. The minimum amount you can deposit is £10, but if you’re looking to activate a bonus via the Mega Reel, you’ll need to deposit at least £20, assuming you don’t have any withdrawals pending.

While most deposit methods at Loot Casino are free, Pay by Mobile charges a £2.50 transaction fee for deposits of £5, £10, and £20. This could be a deterrent for players who prefer to use their mobile phones to make payments.

Expert's Rating

Deposit Methods 3.8

Loot Casino provides a streamlined and efficient deposit process across several payment methods, accommodating most players’ needs. The only downside in an otherwise fluid process is the small fee for Pay by Mobile users on lower deposit amounts. Given this, I would give their deposit system a 3.8 out of 5.

Jamie Wall Casino Analyst

Withdrawal Methods

Loot Casino allows players to withdraw their winnings through the same methods available for deposits. This includes debit cards and e-wallets; however, the casino doesn‘t allow for cashouts to be sent via Pay by Mobile.

All withdrawals at Loot Casino go through a 72-hour pending period, which can be lengthy compared to some competitors. The funds are processed once this period has passed and should land in your account within 1-3 business days, depending on the method used.

Expert's Rating

Withdrawal Methods 3.9

Considering the ease of use, the withdrawal fee, and the pending time, Loot Casino’s withdrawal process earns a 3.9 out of 5. Reducing the fee and shortening the pending period could greatly improve user satisfaction.

Jamie Wall Casino Analyst

Customer Support Overview

Loot Casino handles its customer support through a shared email address for all Jumpman gaming sites, which is simple but may not suit everyone’s needs, especially if you’re looking for a quick fix. They strongly advise against sending multiple emails about the same issue to avoid clogging the system, which implies that response times could stretch beyond the ideal.

For those needing to manage their gaming habits, the casino has set up self-service options available 24/7 directly on the site. This means you can set limits or take breaks from playing without waiting for someone to help you, which is a real plus if you want to make changes in real-time.

The lack of a live chat feature really sticks out and not in a good way. In today‘s online casino market, the ability to chat with a support agent instantly is almost a given, and not having this can be a significant drawback. While the email system covers the basics, it isn‘t the fastest.

Expert's Rating

Customer Care 3.5

Given the mix of self-help tools and slower email replies, I’d rate their customer support at a 3.5 out of 5. If Loot Casino could introduce a live chat service, it would greatly improve how it handles user issues and add to user convenience. This would make the casino much more appealing to players who value speedy and effective customer service.

Jamie Wall Casino Analyst

TrustPilot

Loot Casino’s situation reveals some stark realities about its service, particularly through the lens of player reviews on TrustPilot. With no live chat option, players are left waiting for email responses that can take a couple of days—a significant inconvenience for those who need quick help or are in the middle of resolving issues. This setup isn’t ideal, as the casino’s policy against follow-up emails can sometimes delay solutions even further. Many users have expressed frustration, especially regarding the verification process required for withdrawals, which they describe as unnecessarily complicated and slow.

User grievances are notably sharp concerning payouts. There’s a common theme among the feedback: players feel the casino puts too many hurdles in place when it comes to withdrawing their winnings. Complaints range from excessive document requests to outright refusals to release funds based on minor technicalities. This has painted the casino as untrustworthy in the eyes of many players, leading to accusations of it being more focused on making money than servicing its users fairly.

Reflecting on everything I’ve read and analysed about how Loot Casino operates, it seems they have a lot to work on. The main sticking points are slow customer service and a cumbersome withdrawal process, which frustrate players.

Casino Guru

The feedback from players about Loot Casino on Casino Guru paints a mixed picture. A significant portion of the players express serious concerns about the withdrawal process and customer support. Common complaints include frozen accounts without explanation, inability to upload necessary ID verifications, and a lack of timely response from support, which still needs to be updated via email communications without live chat options. Such issues make the withdrawal process seem cumbersome and questionably secure.

On the other hand, some users appreciate the variety of games and the simplicity of the bonus system when it works as intended. These reviews highlight the simplicity of use and hundreds of fun games.

While Loot Casino may have its strengths in game diversity and initial user interface, the overwhelming number of critical reviews about customer service and the withdrawal process cannot be overlooked. The need for more reliable and swift customer support and technical issues around fundamental processes like ID verification severely impact overall user satisfaction.