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Jammy Monkey Casino UK

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Jammy Monkey Welcome Bonus

Up to £300 + Up to 100 FS

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#Ad, 18+, GambleAware.org | New players only. 1st deposit: up to 50 (15p) free spins (FS) in Treasure Tomb a...nd an up to 200% deposit match. 2nd deposit: up to 50 (15p) FS in Lion Fortune and an up to 300% deposit match. Max 10 FS issued per day. Max combined bonus credit of £300. Min Deposit £10. 30x wagering requirement. Bonus 1 expires 30 days after registration. Bonus 2 expires 30 days after 1st deposit. 24hr FS Expiry. Full Bonus T&C Show more

Jammy Monkey Casino Bonus Codes

Discover 0 Jammy Monkey bonus codes available in June 2024

10 Deals available in United Kingdom

Jammy Monkey Casino is not licensed and does not provide gambling services for players from Great Britain.

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Jammy Monkey Review

Jammy Monkey is a mobile-first casino that boasts a bespoke collection of exclusive games. The casino offers an intuitive and easy-to-use design, making it simple for players to find their way around. This Jammy Monkey review will explore the site's bonuses, including Jammy Monkey promo codes, and reveal all that it has to offer UK players.

Pros & Cons

  • Pros

  • Mobile-First Design: The site is optimised for mobile use, making it ideal for players who prefer gaming on the go.
  • Exclusive Games: Features a curated selection of exclusive games, offering something different from standard casino options.
  • Generous Bonuses: Offers a variety of bonuses and promotions, including free spins and no deposit bonuses.
  • Quick Loading Times: The site and games load quickly, reducing wait times and improving user interaction.
  • User-Friendly Interface: Intuitive design with clear icons and high-quality graphics for easy navigation.
  • Cons

  • No Dedicated App: Lacks a dedicated mobile app, which may be a downside for some users.
  • Bonus Credit Delays: Waiting times for bonus credits can sometimes be longer than expected.
  • Inconsistent Verification: Some users report inconsistencies in verification policies, creating perceptions of unfairness.
  • Limited Customer Support: Customer support is only available through email and live chat, with no phone or social media options.
  • Previous Licence Suspension: The previous licence suspension by the UK Gambling Commission affects the casino's reputation.

Jammy Monkey Casino Review in June 2024

About Jammy Monkey

Jammy Monkey is a relatively new brand in the online casino scene, having been established in 2021. Originally launched as part of the In Touch Games network, it is operated by Viral Interactive Limited, a company known for its unique approach to online gaming. Unlike many other UK casinos that offer a wide range of games from various providers, Jammy Monkey focuses on delivering a curated selection of exclusive games developed internally. This approach allows them to provide a distinct offering for players seeking something different from the standard casino options.

While primarily targeting new players with its welcome offers and no deposit bonuses, Jammy Monkey hasn’t forgotten about its existing customers. It regularly rolls out promotions and opportunities to use Jammy Monkey bonus codes, ensuring that all players feel valued. The site’s simple layout and emphasis on mobile gaming make it particularly appealing to those who prefer to play on the go.

Company Details:

Operating Company Website Link Head Office Address CEO Employee Count
Viral Interactive Limited https://www.jammymonkey.com/ Horeca Building, 3rd Floor, Triq I-Imgarr, Xewkija, Malta N/A 201-500

Jammy Monkey Usability Overview

When you visit Jammy Monkey for the first time, you’re greeted by a clean and modern interface. The colour scheme is mainly purple with yellow highlights, which creates an attractive visual appeal. The layout is intuitive, making it easy for users to find their way around the site. The main menu, accessible from the left sidebar, shows such sections as Casino, Bingo, Live RTP, Promotions, and Providers, allowing users to quickly locate their preferred games. The main menu is always accessible, and the home page features various categories like Popular, New Games, and Top Slots by Pragmatic. Each category is well-organised, allowing users to explore the game offerings without feeling overwhelmed.

The user interface is well thought out, with big, clear icons and text that’s easy to read. The use of high-quality graphics for game thumbnails adds to the aesthetic appeal, making the site look good. The design is consistent across the different pages, so customers can easily find their way around.

Jammy Monkey’s game library might not be the biggest, but it’s always getting new titles, so there’s always something fresh on offer. The games are of high quality, with great graphics and reliable gameplay.

The site loads quite quickly, which is great for players. They don’t have to wait for pages and games to load, so they can get started right away. This makes for a really positive user interaction.

Usability Facts:

Aspect Evaluation
Ease of Navigation Excellent – Intuitive layout and easily accessible main menu
Mobile Games Good – Fully responsive design, maintaining functionality across devices
Game Filters Good – Effective filtering options by popularity, provider, theme, and type
Search Function Good – Efficient search function that quickly finds specific games, although additional filters would be a great improvement.
Loading Speed Excellent – Quick loading times for pages and games
UX and UI Rating Excellent – High-quality graphics, clear icons, consistent design, and a user-friendly interface contribute to a superior user interaction
Expert's Rating
Usability Overview 4.3

Jammy Monkey scores a 4.3 out of 5 in terms of usability. The site’s clean design, efficient navigation, mobile responsiveness, and quality game selection make it an excellent choice for online gaming. The regular updates and additions of new games further improve its appeal, providing users with new options to explore.

Jamie Wall
Jamie Wall Casino Analyst

Jammy Monkey Casino Licensing and Safety

Jammy Monkey was previously licensed under In Touch Games Limited, but this licence was suspended by the UK Gambling Commission in September 2023 due to regulatory issues. As a result, Jammy Monkey moved its operations to Viral Interactive Limited, which has a clean regulatory record and a reputation for reliability.

Licensing Information:

Licence Holder Licensing Authority Licence Number
Viral Interactive Limited UK Gambling Commission 42739

Jammy Monkey Casino is considered safe and trustworthy because it follows the UK Gambling Commission’s regulations, which require high standards of player protection and fair gaming. The move to Viral Interactive Limited has improved its standing, and there are no current records of Jammy Monkey being blacklisted. However, it’s always a good idea to check the latest updates from the UKGC.

Jammy Monkey Casino has all the tools and resources you need to stay in control of your gambling. These include self-exclusion options, deposit limits, and access to support services like GamCare, BeGambleAware, and GAMSTOP. These measures help players manage their gambling and get help if they need it.

Feature Availability
Deposit Limits Yes
Responsible Gaming Seals UK Gambling Commission, GamCare, GAMSTOP, BeGambleAware.org
Cooling-off Periods Yes
IT Security Yes
SSL Encryption Yes
Two-Factor Authentication Yes
Self-Exclusion Tools Yes
Protection of Minors Yes
Expert's Rating
Licensing and Safety 3.7

Jammy Monkey offers robust responsible gaming tools and has improved its licensing situation. I would rate Jammy Monkey Casino 3.7 out of 5. This score reflects their reliable security measures and the positive impact of their new licence under Viral Interactive Limited, although the previous suspension does affect confidence slightly.

Jamie Wall
Jamie Wall Casino Analyst

Jammy Monkey Bonuses and Sign Up Offer

Jammy Monkey offers a variety of bonuses and promotions, including Free Spins Bonuses, no deposit bonuses, and deposit bonuses. Monthly new game promotions may provide extra spins, bonus credit, or deposit match bonuses. Additionally, bonus rounds can be earned during regular gameplay.

Welcome Bonus at Jammy Monkey

Jammy Monkey presents a generous welcome offer for new players, granting up to 300 Free Spins on Front Runner Odds On or 300 Bingo Tickets on BeachBall Blast for the first £10+ deposit. This first deposit bonus allows players to choose between two attractive options. Additional rewards include 10 FS and 20 Bingo Tickets for a £10+ deposit, 20 FS and 40 Bingo Tickets for a £20+ deposit, and 40 FS and 80 Bingo Tickets for a £40+ deposit.

The bonus is subject to a 40x wagering requirement, meaning players must wager the winnings from complimentary spins forty times before withdrawal. Note that the free spins and bingo tickets must be selected on the deposit page to be credited, and the promo code is not specified for this promotion. The promotion may vary weekly, so players are advised to check the latest terms.

T&Cs: 18+. Available this Friday until Monday from 00:00 to 23:59. On the first deposit of £10+ select up to 300 FS OR 300 Bingo Tickets. Wheel of Fortune (WOF) will appear as a pop-up. Prize not guaranteed. Full T&Cs apply. BeGambleAware.org

Jammy Monkey First Deposit Offer

Jammy Monkey also presents an attractive on-deposit offer for new players. Upon making the first deposit of at least £10, players can receive up to 200 FS on the popular slot game, Legacy of Dead.

The joining offer extends to the second and third deposits, where players can gain up to 100 FS each on Ghost of Dead and Pandora’s Box of Evil respectively. To claim these bonuses, a minimum deposit of £10 is required for each deposit.

A bonus code is not necessary, but the promotion is exclusive to deposits made via card, e-wallet, or bank transfer. The winnings from these spins are subject to a 40x wagering requirement, and there is a cashout limit of £100 post-wagering. Note that the bonus spins expire within seven days, so timely utilisation is essential.

T&Cs: 18+. Available for new registered accounts only. Up to 200 FS for the 1st dep of min £10. Up to 100 FS for a 2nd dep of £10+. FS value: 10p. Up to 100 FS for a 3rd dep of £10+. FS value: 5p. Wheel of Fortune (WOF) will appear as a pop-up. Available to claim for 7 days. Prize not guaranteed. Prizes and wins from free spins are credited to your Bonus Account, and available for 7 days. 40x wagering. Max win post Wagering: £100. Players who fail to select the bonus upon deposit are not eligible. T&Cs apply. BeGambleAware.org

No Deposit Bonuses

Jammy Monkey offers a variety of no deposit bonuses for new players. Upon signing up and verifying your account, you can receive a no deposit bonus of up to £10. This bonus allows you to spin the Wheel of Fortune, with each spin valued at £0.60. The bonus is available for seven days, and winnings are subject to a 40x wagering requirement, with a maximum win of £10 after wagering.

Additionally, Jammy Monkey’s Game of the Month promotion provides players with complimentary spins, bonus credit, or deposit matches on new slot games, available for registered players who opt-in to marketing communications. These bonuses provide a generous introduction to Jammy Monkey’s slot games, though they do come with limitations such as wagering requirements and maximum win caps.

T&Cs: 1. 18+. Available to ID-verified players only. Up to £10 Bonus. Wheel of Fortune (WOF) will appear as a pop-up. Available to claim for 7 days. Prize not guaranteed. Bonus available for 7 days. 40x wagering. Max win post Wagering: £10.

18+. Eligible to registered players only. Monthly, get Free Spins –– maximum amounts, expiry, and min deposit will vary depending on the individual’s promotion. 40x wagering requirement. Max Win from playing the No-Deposit Bonuses is £10, and £100 from playing on-deposit bonuses. As the promo varies each month, players must be opted into Marketing Communications for full details. Players who fail to select a bonus prior to deposit will not be eligible for this Promotion.

18+. Available for new registered accounts only. Up to 200 FS for the 1st dep of min £10. Up to 100 FS for a 2nd dep of £10+. FS value: 10p. Up to 100 FS for a 3rd dep of £10+. FS value: 5p. Wheel of Fortune (WOF) will appear as a pop-up. Available to claim for 7 days. Prize not guaranteed. Prizes and wins from free spins are credited to your Bonus Account, and available for 7 days. 40x wagering. Max win post Wagering: £100. Players who fail to select the bonus upon deposit are not eligible.

Drops & Wins Promo

Jammy Monkey’s Drops & Wins promotion, running from 6th March 2024 to 5th March 2025, provides monthly prizes through the Drops & Wins Slots Tournament by Pragmatic Play. Participation is free, with a minimum bet of £0.05. Players can take part in Daily Tournaments and Prize Drops, both providing substantial rewards.

The monthly prize pool, potentially reaching £2,000,000, depends on multiplier mechanics. Daily Prize Drops provide over 364 chances to win up to £30,000 in bet multipliers. Similarly, Daily Tournaments feature a £40,000 prize pool spread across 3,500 cash prizes. All prizes are automatically credited to players’ cash balances.

This promotion is available to all verified Jammy Monkey Casino account holders. To qualify, players must place real money bets on the specified games and meet the minimum stake requirements. Notably, deposits via Pay By Phone Bill are excluded from this offer.

T&Cs: 18+. Validated accounts only. Min bet of £0.05 on all participating games from Pragmatic Play. This may vary each month depending on the organiser’s mechanics. £ 2,000,000 is the average monthly total for the prize pool for Slots, multiplier as prizes. BeGambleAware.org. T&Cs apply.

Wazdan Mystery Drop at Jammy Monkey

Jammy Monkey Casino offers participants a chance to win significant cash prizes with the Wazdan Mystery Drop promotion. Running from 29th April 2024 to 29th September 2024, the campaign features a prize pool totalling £4,000,000. Members can win one of 100,000 Mystery Boxes, each containing cash prizes of £40, £20, £10, or £5.

To participate, players must place a qualifying bet on any Wazdan slot games during the campaign period. There is no minimum bet requirement, and players can win multiple prizes. Importantly, cash prizes come with no wagering requirements, though prizes won using bonus funds will be subject to a 40x wagering requirement. Members must opt-in to be eligible, and all prizes are awarded randomly. This promotion is available only to verified Jammy Monkey Casino players.

T&Cs: 18+. Offer is available for registered players with verified accounts only. Players must opt-in to the campaign to be eligible for the prizes. Players can win more than once during promo period. No minimum bet size requirement. Prizes will be paid out as per the prize pool tab available in the qualifying games (all Wazdan slots). T&Cs apply. BeGambleAware.org

Game of the Week

Every week, Jammy Monkey introduces new slot games for players to try. The Game of the Week promotion provides players with an opportunity to explore these new releases. By staying updated through marketing communications, players can be informed via SMS or email about any bonus offers they may receive. It’s important to keep an eye out for these updates or check your account if you haven’t signed up for marketing communications.

The promotion includes bonus offers that typically involve free spins or bonus credit, which can be used on various online slot games. Players must meet a minimum deposit requirement, and any winnings from these bonuses are subject to wagering requirements before they can be converted into cashable credit. Always check the specific terms and conditions for any limitations or additional details.

T&Cs: 18+. Available for new registered accounts only. Up to 200 FS for the 1st dep of min £10. Up to 100 FS for a 2nd dep of £10+. FS value: 10p. Up to 100 FS for a 3rd dep of £10+. FS value: 5p. Wheel of Fortune (WOF) will appear as a pop-up. Available to claim for 7 days. Prize not guaranteed. Prizes and wins from free spins are credited to your Bonus Account, and available for 7 days. 40x wagering. Max win post Wagering: £100. Players who fail to select the bonus upon deposit are not eligible. T&Cs apply. BeGambleAware.org

Expert's Rating
Bonuses and Sign Up Offer 4.0

Jammy Monkey gets a solid 4 out of 5 for its generous and varied bonuses. I found the wide range of offers, from extra spins to deposit matches, very appealing. The site’s frequent promotions and user-friendly bonus selection process add to its attractiveness. However, waiting times for bonus credits can sometimes be slightly longer than expected, which prevents a perfect score. Overall, it’s a rewarding casino with plenty of opportunities for bonuses.

Jamie Wall
Jamie Wall Casino Analyst

Games and Software Developers

Jammy Monkey has over 300 games from popular providers like Pragmatic Play, Play’n GO, and Wazdan in its portfolio. The operator’s main focus is on bingo and slot titles, so it doesn’t offer other kinds of games like live casino, poker, or slingo. Jammy Monkey’s slots collection is limited but still pretty decent and comes in various themes. The game library is currently being regularly updated by Viral Interactive Limited, so there could be up to 1,300 games available in the near future.

Game Facts:

Game Type Quantity Most Popular Game
Slots 300+ Aztec Power Nudge
Bingo 10+ Varies

RTP Information and Free Play at Jammy Monkey

Jammy Monkey provides RTP info for its games, which you can find in each game’s paytable. This lets members check the payout percentage of the games they’re playing. Plus, Jammy Monkey has a Live RTP Games section where the return to player percentages can change in real-time based on current player performance. This includes categories like Hourly Hot, Hourly Cold, Daily Hot and Daily Cold, with frequent updates.

All the slot games at Jammy Monkey are available to practise for free. If you want to start playing for fun, you could use a possible no deposit bonus to take advantage of some slots with free spins. This bonus could be in the form of extra rounds or bonus credits that you can use to play the games. All you need to get started is a verified Jammy Monkey account. You can do this by going to the sign up page.

Here is a comparison of the RTP for some of the main games available at Jammy Monkey against industry standards:

Game Provider RTP Industry Standard RTP
Gold King Play’n GO 94.54% 96.00%
Cat Wilde and the Incan Quest Play’n GO 94.20% 96.00%
The Sword and The Grail Play’n GO 94.50% 96.00%
Gemix Play’n GO 94.78% 96.00%
Doom of Egypt Play’n GO 94.25% 96.00%
Reactoonz Play’n GO 96.51% 96.00%

Slot Games at Jammy Monkey

Jammy Monkey offers a robust collection of over 300 slot games, with new ones added all the time. There’s something for everyone, from classic fruit machines to modern video slots with intricate storylines. The selection includes titles from top developers like NoLimit City, SYNOT, and Pragmatic Play, ensuring high-quality gameplay and graphics. Many of these slot machines also feature progressive jackpots, allowing players to win substantial prizes. After the operator change, Jammy Monkey expanded its range by adding slots from different providers. It also added some new, innovative and thematic games like Gluttony and Clover Rainbow.

Best Slots at Jammy Monkey:

Game Provider RTP Release Date
Perfect Prize Pooch Inspired Gaming 92%-94.5% 2024-04-29
Sun of Fortune Wazdan 96.15% 2021-04-27
Big X SYNOT 98.01% 2023-05-04
Heart of Rio Pragmatic Play 95.50% 2021-06-10
Dead Canary NoLimit City 96.02% 2022-12-20
8 Flowers SYNOT 88.26%-97.94% 2019-05-05
Viking Runecraft Apocalypse Play’n GO 96.50% 2023-05-12
Cash Patrol Pragmatic Play 96.50% 2022-06-20
Rich Pirates SYNOT 96.00% 2020-01-08

Bingo Games at Jammy Monkey

Jammy Monkey features a great selection of bingo games. You can choose to play the classic 90-Ball Bingo, which is very popular in the UK, or the fast-paced 30-Ball Bingo if you want a quick game. There are also 75-ball and 80-ball options, each offering something different for players. Jammy Monkey has at least 10 themed bingo rooms, including Drop Pots, Animingo, Mega March, Boom Box, Country Roads, Diamond Dazzle, Heavy Weight, The Jackpot Room, Reels Room, Super Heavy Weight, and Zoom Room. With progressive jackpots and affordable ticket prices, this selection is even more appealing.

Bingo Game Availability at Jammy Monkey:

Room Type Available
90 Ball Bingo ✔️
80 Ball Bingo ✔️
75 Ball Bingo ✔️
50 Ball Bingo
30 Ball Bingo ✔️
Scratchcards
Slingo

Tips for Players

  • Understand the RTP: Higher RTP (Return to Player) percentages generally mean better odds over the long run. Check the RTP before playing.
  • Check Game Features: Learn the game’s features by reading the paytable. This helps in understanding the potential winnings and how bonus features work.
  • Set a Budget: Decide on a budget before playing and stick to it. This helps in managing your finances and prevents overspending.
  • Take Advantage of Free Spins and Bonuses: Use free spins and other bonuses offered by the casino to maximise your playtime.
  • Play Progressive Jackpots with Caution: While progressive jackpots offer huge wins, they can also come with lower RTPs. Balance your play between progressive and regular slots.
  • Keep an Eye on Volatility: Slot machines with high volatility can offer larger payouts but are less frequent. Choose games that match your risk tolerance.
  • Read Reviews: Look for reviews and player feedback on new games to get insights into their performance and reliability.
Expert's Rating
Games and Software Developers 3.7

Jammy Monkey gets a 3.7 out of 5 rating for its great selection of exclusive titles and providers like Wazdan and SYNOT. The game library features top developers like Pragmatic Play and Play’n GO, although other popular names like Microgaming and Blueprint are currently missing. The bingo and slot games are varied, and the website frequently updates its offerings, so there is always something new to try. However, some players might be put off by the lack of live dealer options and slingo.

Jamie Wall
Jamie Wall Casino Analyst

Mobile Offering at Jammy Monkey

Jammy Monkey Casino is accessible on a range of devices, including smartphones and tablets. The site is fully optimised for mobile use, allowing players to access their favourite games on the go with ease.

While Jammy Monkey does not have a dedicated mobile app, the mobile version of the website is exceptionally well-optimised. This means users can play directly from their mobile browsers without needing to download any extra software. All games are designed to be mobile-friendly, providing high-quality gaming regardless of the device used. The lack of a dedicated app could be seen as a downside, but the mobile website more than makes up for it.

Jammy Monkey supports secure mobile transactions through its Pay by Phone bill feature. It’s simple and quick, and you can add credit to your account without having to enter card details. The site’s user-friendly interface on mobile devices makes navigation easy, and the games load quickly, offering a hassle-free gaming environment.

Feature Availability
Dedicated Mobile App No
Mobile Browser Access Yes
Mobile Payment Options Pay by Phone bill
Game Optimisation All games optimised for mobile devices
Security UK Gambling Commission regulated
Expert's Rating
Mobile Offering 4.0

I’d give Jammy Monkey’s mobile compatibility a solid 4 out of 5. The website loads quickly on mobile internet, and the user interface is easy to use and responds well to your actions. There’s no dedicated app, but the well-optimised mobile site makes for a reliable gaming session.

Jamie Wall
Jamie Wall Casino Analyst

Deposit Methods at Jammy Monkey

Jammy Monkey offers a range of handy and secure ways to pay deposits, with a user-friendly approach and competitive deposit limits. The casino provides various options, including debit cards and e-wallets, with transparent fees and quick processing times.

Jammy Monkey also comes with the unique Pay by Phone Bill option, which allows users to quickly deposit funds without entering card details. This method charges a 5% fee and has a daily limit of £40, making it a secure and easy way to manage spending. PayPal is also supported, which is great for users who are already familiar with this e-wallet.

Payment Options at Jammy Monkey:

Payment Method Min Deposit Max Deposit Processing Time Fee
Trustly £4.00 £7,500.00 Up to 24 hours £0.00
Debit Cards (Visa / MasterCard) £4.00 £7,500.00 Up to 24 hours £0.00
PayPal £4.00 £7,500.00 Up to 24 hours £0.00
Pay by Phone Bill / Fonix £10.00 £40/day, £240/month Up to 24 hours 5% of deposit

How to Deposit Funds into Your Jammy Monkey Account

  • Login to Your Account: Access your Jammy Monkey account by entering your username and password.
  • Go to the Deposit Section: Click on the ‘Deposit’ button usually located at the top right corner of the homepage.
  • Pick a Payment Method: Decide from available options such as Trustly, debit cards, PayPal, or Pay by Phone Bill.
  • Input Deposit Amount: Indicate the amount you wish to deposit within the allowed limits.
  • Complete the Payment Process: Follow the prompts to provide required details and confirm the transaction.
  • Verify and Confirm: You may receive an SMS or email confirmation. Follow any additional steps to verify the deposit.
Expert's Rating
Deposit Methods 4.0

I’d give Jammy Monkey’s payment methods a 4 out of 5 for their variety and convenience. Deposits are credited rather quickly, usually within 24 hours, which makes it easy to fund your account. The fact that Jammy Monkey offers popular options like debit cards and PayPal, along with the innovative Pay by Phone Bill feature, makes them a strong contender in the online gaming market.

Jamie Wall
Jamie Wall Casino Analyst

Jammy Monkey Withdrawal Methods and Limits

Jammy Monkey has a few different ways for customers to get their money back. There’s no charge for any of these methods. Before Jammy Monkey can process the withdrawal, it has to verify the customer’s identity. Also, the amount you can withdraw depends on the payment method you use.

Withdrawal Methods at Jammy Monkey:

Payment Method Min Withdrawal Max Withdrawal Withdrawal Time Fee
Trustly £10.00 £7,500.00 Up to 5 working days £0.00
Debit Cards (Visa / MasterCard) £10.00 £7,500.00 Up to 5 working days £0.00
PayPal £10.00 £7,500.00 Up to 5 working days £0.00

How to Withdraw Funds from Your Jammy Monkey Account

  • Login to Your Account: Access your Jammy Monkey account by providing your username and password.
  • Open the Withdraw Section: Click on the ‘Withdraw’ tab under the ‘My Account’ section in the Left Hand Menu.
  • Pick Your Withdrawal Method: Choose your preferred withdrawal method from the available options.
  • Enter Withdrawal Amount: Input the amount you wish to withdraw, ensuring it is within the allowed limits.
  • Confirm Withdrawal Details: Review and confirm your withdrawal details, then submit your request.
  • Verify and Wait: Monitor your email for any verification requests and wait for the withdrawal to process.

If you face issues with withdrawals, such as delays or missing funds, contact Jammy Monkey’s customer support via email or Live Chat. Make sure your account verification is complete to avoid delays. If a withdrawal hasn’t been processed within the expected timeframe, check for any pending verification requests.

Expert's Rating
Withdrawal Methods and Limits 3.7

Jammy Monkey’s withdrawal process gets a 3.7 out of 5. The withdrawal times are generally reliable, but the 5-day processing time can feel a bit long. I found the verification steps easy to follow, and my withdrawals were processed within the stated timeframe. The absence of fees and the various withdrawal options are definite positives.

Jamie Wall
Jamie Wall Casino Analyst

Account Verification at Jammy Monkey

The account verification process at Jammy Monkey is designed to uphold the security and legitimacy of all transactions, in compliance with regulatory requirements. Here’s a detailed look at the documents required, crucial terms, and steps involved in the Know Your Customer (KYC) procedure at Jammy Monkey.

To complete the account verification process, Jammy Monkey requires proof of identity and proof of address. Here’s what you’ll need:

  • Proof of Identity: A valid passport, identity card, or photo driving licence (excluding provisional licences). The document must be legible, include your photograph and signature, and be valid for at least four weeks from the date of submission.
  • Proof of Address: A recent statement (no older than three months) from a bank, building society, or credit card company, or a utility bill (electricity, gas, or fixed-line telephone). Mobile phone bills are not acceptable.

These documents must be uploaded in JPEG, PNG, or PDF formats via the “Upload Documents” page found in the “My Account” section on the website.

Crucial Terms of the Verification Process

  • Automatic Verification: In most cases, the information provided during registration is automatically checked against national databases. If verification cannot be completed automatically, additional documents will be requested.
  • Proof of Source of Funds: To comply with anti-money laundering regulations, Jammy Monkey may request documentation to verify the source of funds deposited into your account. This verifies that all deposits are legitimate and not from unauthorized sources.
  • Verification Timeframe: Document verification typically takes up to 72 hours but is usually completed within 8 hours.
  • Threshold for Mandatory KYC: When cumulative deposits reach the GBP equivalent of EUR 2,000 (approximately £1,750), full KYC verification is mandatory. Failure to provide the required documents can result in account suspension.
  • Consequences of Non-Compliance: If you fail to provide the necessary documents, your account may be frozen, and deposits held until verification is completed. Persistent refusal to comply can lead to account closure and referral to relevant authorities.
  • Contact for Assistance: If you have any issues during the verification process, you can contact the customer support team at [email protected] for assistance.

Steps to Follow for Verification

  • Register: Provide your personal details during the registration process.
  • Automatic Check: Your information will be automatically checked against a national register.
  • Upload Documents: If automatic verification fails, you will be prompted to upload proof of identity and address.
  • Wait for Verification: Allow up to 72 hours for the documents to be verified.
  • Complete KYC: If additional documents are required, comply promptly to avoid any interruptions in your account usage.

The KYC process at Jammy Monkey is thorough and follows industry standards for online gambling. It might seem a bit lengthy, especially if they ask for more proof of funds, but it’s important for keeping a secure gambling site and complying with the law. The requirements are clear, and the steps to submit the necessary documentation are simple.

Customer Support at Jammy Monkey

Jammy Monkey offers a customer support system that primarily operates through email and live chat. Players can get in touch with the support team via these methods during business hours, which are from 6:00 to 22:00 GMT every day. There’s also an FAQ section with answers to common questions for both registered and non-registered users.

Despite the limited support methods, the available options are quite efficient. The live chat feature is great for getting help right away, which is really useful for getting urgent issues sorted. For email queries, customers can reach out to [email protected] and they can expect a response within a reasonable time frame.

Jammy Monkey doesn’t offer phone support, social media channels or a contact form, which can be a bit of a downside for users who prefer these methods. This could be improved by integrating more varied contact options, such as support through messenger apps.

Contact Methods:

Contact Method Availability Average Response Time
Live Chat 6:00 to 22:00 GMT 5-10 minutes
Email 6:00 to 22:00 GMT 1-2 hours
Contact Form Not available N/A
Phone Support Not available N/A
Expert's Rating
Customer Support 3.3

I found the customer support system to be reliable but somewhat basic, giving it a score of 3.3 out of 5. The brand’s representatives helped me verify my account efficiently and quickly guided me through the withdrawal process using the email and live chat options available. Convenience and availability are satisfactory, but could benefit from additional contact methods to better suit all user preferences.

Jamie Wall
Jamie Wall Casino Analyst

Jammy Monkey Player Reviews

Player comments and ratings for Jammy Monkey outside Trustpilot (1.6/5) and WhichBingo (2/5) are scarce. The brand depends heavily on these sites for feedback. Other bingo review sites provide expert opinions rather than user comments. I examined 45 player reviews, revealing mixed opinions: 44.44% positive and 51.11% negative.

Positive Feedback Highlights

User reviews for Jammy Monkey highlight several key advantages that contribute to positive opinions. These aspects are consistently praised and reflect well on the brand’s services.

  • Efficient Withdrawal Process: Many users appreciate the relatively quick and reliable withdrawal process after verification. Multiple reviews mention that funds were received within a few days, which builds trust in the service’s reliability.
  • Unique Games: Reviewers frequently note that the games offered by Jammy Monkey are distinct and fun. Users find the games entertaining and a refreshing change from typical casino offerings.
  • Responsive Customer Service: Several users highlight the helpfulness and responsiveness of Jammy Monkey’s customer service. Positive interactions with support staff, particularly regarding the verification process and general inquiries, contribute to a positive user perception.

Negative Feedback Highlights

Despite the positive aspects, there are several significant downsides mentioned in user feedback. These issues have led to dissatisfaction among some users and represent areas where Jammy Monkey can improve.

  • Inconsistent Verification Policies: Several users have reported inconsistencies in the verification policies. Cases where one user is required to provide a large amount of documentation while another is not, even for similar transactions, create perceptions of unfairness and arbitrary rule enforcement.
  • Limited Game Selection and Poor Odds: Negative feedback often centres on the perceived limited selection of games and unfavourable odds. Users feel that the selection of games is limited and that the odds are skewed against players, diminishing the overall gaming satisfaction.

Jammy Monkey gets a rating of 3 out of 5 based on player feedback. Players appreciate the efficient withdrawal process, unique games, and responsive customer service, which boost satisfaction. However, issues like inconsistent verification policies and limited game selection reduce satisfaction. The brand’s interactions with customers on Trustpilot do not improve user feedback.

Conclusion

Jammy Monkey offers a unique, mobile-first gaming site with a selection of exclusive games. The intuitive design, quick loading times, and variety of bonuses make it an appealing option for players who prefer to game on the go. However, the lack of a dedicated mobile app and limited contact options for customer support could be improved. The recent change in licensing to Viral Interactive Limited has boosted its reliability, but the previous suspension does cast a slight shadow on its reputation.

This casino is particularly suitable for new players and those who appreciate regular promotions and bonuses. Existing players also benefit from ongoing opportunities to use bonus codes. Despite its smaller game library, Jammy Monkey continues to add new titles, offering fresh content for its users.

Highlights:

  1. Mobile-first design
  2. Regular updates with new games
  3. Generous bonuses and promotions
  4. High-quality graphics and reliable gameplay
  5. Robust responsible gaming tools

Overall Rating

How we rank 3.8
First Impression 4.3
License and Security 3.7
Bonuses & Special Offers 4.0
Variety of Games 3.7
Mobile Gaming Experience 4.0
Deposit Methods 4.0
Withdrawal Methods 3.7
Customer Support 3.3
Jamie Wall
Jamie Wall Casino Analyst

Support

  • Email [email protected]
  • Telephone 03301 743 658
  • Live Help No
  • Countries Available United Kingdom
  • Affiliate Program Intouch Partners

FAQ

What if I forget my password?

To reset a forgotten password, click ‘Login’ at the top of the page and use the ‘Forgot Password’ link. Then, enter the username, email address, and date of birth provided during registration. An email will be sent with instructions on how to reset the password. Follow the steps in the email to regain access to your account. This process is designed to help recover access quickly and securely, so be sure to check your email for further guidance. If there are any issues, the support team can assist with additional help if needed.

How do I change personal details on my account?

To update personal details on an account at Jammy Monkey online casino, contact the support department. They may request documents to verify identity or address, such as a passport, identity card, driving licence, or proof of address. Depending on the method used, specific documents may be required. For bank card transactions, they might ask for a picture of the bank card with the middle six digits and CVV code covered. For bank deposits, a bank statement may be necessary, while e-wallets might require an account screenshot. Always be prepared to provide these documents to facilitate the update process.

What do I need to know before joining a bonus promotion?

Before you join a bonus offer, it’s a good idea to take a look at the promotion page and make sure you understand the terms and conditions. Each bonus has its own set of rules and requirements, so it’s important to make sure you qualify for the bonus and any potential winnings. Look out for things like wagering requirements, eligible games, time limits and any restrictions on withdrawals.

What does the "game unavailable (0)" (or similar) error mean when I try to load or play a game?

The “game unavailable (0)” error or similar issues when trying to load or play a game might be down to your account settings, particularly those related to Responsible Gambling. If the error persists and there’s no obvious explanation, it’s probably worth contacting the support team for further assistance. They can provide detailed information and help resolve the issue quickly. It’s important to check that all account settings are correctly configured and to verify that there are no restrictions in place that might affect gameplay. By looking into these potential issues, you can more easily find a solution to these technical problems.

Is it possible to temporarily exclude myself from the Jammy Monkey website?

Yes, you can temporarily exclude yourself from the Jammy Monkey website. In your ‘Responsible Gaming’ settings, select the option for a timeout, which provides a short break from playing. For a longer break from any site operated by the licence holder, use the Self-exclusion feature. To take an extended break from gambling on any site operating in the UK, register with GamStop. If you’re not bothered about responsible gambling, you can close your account without affecting your access to other sites you may still want to play on. For more information on these options, check out the Responsible Gaming page at Jammy Monkey.

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